On Introducing Changes And Additions Into The Law Of The Russian Federation "on Protection Of Consumer Rights" And The Code Of Criminal Procedure Of The Rsfsr On Administrative Offences

Original Language Title: О внесении изменений и дополнений в Закон Российской Федерации "О защите прав потребителей" и Кодекс РСФСР об административных правонарушениях

Read the untranslated law here: http://pravo.gov.ru/proxy/ips/?doc_itself=&infostr=x&backlink=1&fulltext=1&nd=102039035

RUSSIAN FEDERATION FEDERAL LAW on amendments and additions to the law of the Russian Federation "on protection of consumer rights" and the code of CRIMINAL PROCEDURE of the RSFSR on administrative offences adopted by the State Duma on December 5, 1995 onwards (as amended by the federal laws on out N 196-FZ;
from 25.10.2007. N 234-FZ), Article 1. Make changes and additions in the law of the Russian Federation "on protection of consumer rights" (records of the Congress of people's deputies of the Russian Federation and the Supreme Soviet of the Russian Federation, 1992, no. 15, p. 766; 1993, no. 29, art. 1111), read as follows: "the law of the Russian Federation on the protection of the rights of consumers the present law regulates the relations arising between consumers and producers, performers, vendors in sale of goods (execution of works , the provision of services), establishes the right of consumers to purchase goods (works, services) of good quality and are safe for life and health of consumers, getting information of goods (works, services) and on their producers (performers, vendors), education, State and social protection of their interests, and also defines a mechanism for the realization of these rights.
The basic concepts used in this law: consumer-citizen, having intention to order or purchase or booking, acquiring or using the goods (works, services) solely for personal (household) needs not related to profit;
manufacturer-organization, regardless of its form of ownership, as well as an individual entrepreneur, producing goods for realization of consumers;
artist-organization, regardless of its form of ownership, as well as individual entrepreneur who perform work or provide services to consumers under the compensatory contract;
sales organization, regardless of its form of ownership, as well as an individual entrepreneur, implement products to consumers under the contract of sale;
standard-State standard, sanitary norms and regulations, building regulations and other documents that in accordance with the law shall establish mandatory requirements for the quality of goods (works, services);
lack of goods (works, services)-non-conformity of the goods (works, services) the standard contract terms or usually requirements to quality of goods (works, services);
significant lack of goods (works, services)-a flaw that makes it impossible or unacceptable use of goods (works, services) in accordance with its purpose, or which cannot be removed or which manifests itself again after removal, or that require high costs, or as a result of which the consumer is largely deprived of what it was entitled to rely upon conclusion of the contract;
safety of goods (works, services)-safety of goods (works, services) for life, health, property of the consumer and the environment Wednesday, under normal conditions of use, storage, transportation and disposal, as well as the implementation of works (provision of services).
Chapter i. General provisions article 1. Legal regulation of relations in the field of consumer protection 1. Relations in the field of consumer protection is regulated by the Civil Code of the Russian Federation, the present law and adopted in accordance with the federal laws and other legal acts of the Russian Federation.
2. the Government of the Russian Federation may not charge the federal executive authorities take acts containing rules on the protection of the rights of consumers.
Article 2. International treaties of the Russian Federation if an international treaty of the Russian Federation establishes rules on the protection of the rights of consumers than those provided for in this Act, the rules of the international treaty shall apply.
Article 3. The right of consumers to education in the field of consumer protection, consumers ' Right to education in the field of consumer protection is ensured by the inclusion of relevant requirements in State educational standards and educational and professional programs, as well as through a system of information to consumers about their rights and about the necessary actions to protect these rights.
Article 4. The quality of the goods (works, services) 1. The seller (executor) shall pass to the consumer goods (work, provide a service), the quality of which complies with the Treaty.
2. In the absence of the contract about the quality of goods (works, services) seller (executor) shall pass to the consumer goods (work, provide a service), fit for the purpose for which the goods (work, service) of this kind typically used.
3. If the seller (executor) was raised at the conclusion of the contract the consumer aware of the specific purpose of purchasing of goods (execution of works, rendering services), the seller is obliged to transfer (the provider) consumer goods (work, provide a service), suitable for use in accordance with these objectives.
4. When selling goods and (or) the description the seller is obliged to provide to the consumer a product that corresponds to the sample and (or) description.

5. If standard provides mandatory requirements to the quality of the goods (works, services), the seller is obliged to transfer (the provider) consumer goods (work, provide a service) that complies with these requirements.
Article 5. The rights and obligations of the manufacturer (performer) in establishing lifetime, expiration date of the goods (work), as well as the warranty period for the goods (work) 1. For the goods (work), designed for long-term use, the manufacturer (performer) has the right to establish life-the period during which the manufacturer (performer) undertakes to provide to the consumer the ability to use the product (work) and be responsible for defects arising through no fault of his own.
2. the manufacturer (performer) must establish the service life of the goods (work) non-expendable property, including components (parts, assemblies, aggregates), that after a certain period may pose a risk to life, health, consumer, cause harm to property or the environment Wednesday. A list of such goods is approved by the Government of the Russian Federation.
3. service life of the goods (work) can be calculated in units of time, as well as in other units of measure (km, meters and other).
4. For food, perfumery and cosmetic products, medicines, household products and other similar products (work) manufacturer (performer) must establish the shelf life period, after which the goods (work) is considered unusable for its intended purpose. A list of such goods is approved by the Government of the Russian Federation.
5. sale of goods (performance) on the expiry of validity, as well as of goods (execution of works), which must be installed service life or expiration date, but it is not installed, is prohibited.
6. the manufacturer (performer) has the right to install the product (work) warranty period-period during which if the product (the work of) lack of manufacturer (seller) is obliged to meet the demands set by articles 18 and 29 of this Act.
7. the seller reserves the right to install the product warranty period beyond the additional warranty period, the manufacturer, or if the warranty period is not installed by the manufacturer, the seller has the right to establish the warranty period beyond the deadlines in the second paragraph of article 19, paragraph 1 of the present law.
Requirements which the consumer has the right to submit to the seller in the event of detection of lack of goods within the time fixed by the seller warranty period, procedure and deadlines for meeting those requirements, as well as the seller's liability shall be established by agreement between the consumer and the seller.
Article 6. Responsibility of the manufacturer to ensure the possibility of repair and maintenance of the product, the manufacturer must provide the ability to use the product during its useful life. For this purpose the manufacturer ensures the repair and maintenance of the goods, as well as production and supply in the trade and repair organizations in necessary for the repair and maintenance of volume and assortment of spare parts during the period of production of the goods and after removing it with production during the lifetime of the product, and in the absence of such order, within ten years from the date of transfer of the goods to the consumer.
Article 7. The right to security of consumer goods (works, services) 1. The consumer is entitled to the goods (work, service) under normal conditions of use, storage, transportation and disposal was safe for the life and health of the consumer, the environment Wednesday, as well as causing no harm to the property of the consumer. Requirements that should ensure the safety of goods (works, services) for the life and health of the consumer, the environment Wednesday, as well as the prevention of harm to the property of the consumer are required and are installed in accordance with the procedure determined by law.
2. the manufacturer (performer) is obliged to ensure the safety of the goods (work) within the prescribed time limit or expiry date services goods (work).
If, in accordance with paragraph 1 of article 5 of this law, the manufacturer (performer) is not installed on the goods (work) life, he is obliged to ensure the safety of the goods (work) for a period of ten years from the date of transfer of the goods (work) to the consumer.
Damage caused to life, health or property of the consumer as a result of the failure of the security of the goods (work) shall be compensated in accordance with article 14 of this law.
3. If the safe use of goods (works, services), its storage, transportation and disposal must comply with special rules (hereinafter rules), the manufacturer (performer) must specify these rules in the accompanying documentation for the goods (work, service) on the label, labeled or otherwise, and the seller (ispolnitel) is obliged to communicate these rules to the attention of the consumer.

4. The goods (work, service), to which laws or standards set requirements to ensure the safety of life, health, consumer and environmental protection Wednesday and the prevention of damage caused to the consumer, as well as a means of safeguarding the life and health of the consumer, must be certified in the prescribed manner. Lists of goods (works, services), subject to mandatory certification, approved by the Government of the Russian Federation.
It is not allowed to sell goods (execution of works, rendering services), including imported goods, without information about the mandatory certification and no bullet mark of conformity in accordance with the established procedure requirements specified in paragraph 1 of this article.
5. If it is established that, if the consumer established rules of use, storage or transport of the goods (work) it causes or is likely to cause harm to life, health and property of the consumer, the environment Wednesday, manufacturer (seller) is obliged to immediately suspend its production (implementation) to address the causes of harm and, where necessary, to take measures to withdraw it from circulation and withdrawal from the consumer (consumers).
If the causes of harm cannot be eliminated, the manufacturer (performer) must withdraw such goods (work, service). In case the manufacturer (performer) the duties removal of goods (works, services), exemption from traffic and by consumers are manufactured as prescribed by the appropriate federal body of executive power, exercising control over the quality and safety of goods (works, services).
Damage caused to the consumer in connection with the withdrawal of the goods (works, services), shall be reimbursed by the manufacturer (performer) in full.
6. If it is established that the seller (executor) sells goods (which does work), representing a danger to life, health and property of consumers, such goods (work) shall be collected from the seller (executor) in the manner prescribed by law.
Article 8. The consumer's right to information on the manufacturer (performer, seller) and the goods (works, services) 1. The consumer is entitled to require the provision of adequate and reliable information on the manufacturer (performer, seller), its working mode and sold goods (works, services).
2. In paragraph 1 of this article, the information in a readable and accessible form is communicated to the consumer during the conclusion of sales contracts and agreements on performance of works (provision of services) means adopted in certain areas of customer service, in the Russian language, and optional, at the discretion of the manufacturer (performer), in the official languages of the constituent entities of the Russian Federation and the native languages of the peoples of the Russian Federation.
Article 9. Information on the manufacturer (performer, seller) 1. Producer (executor, seller) is obliged to bring to the attention of the consumer brand name (name), the place of its finding (legal address) and its mode of operation. The seller (executor) provides information on the signboard.
Manufacturer (performer, salesman)-individual entrepreneur-must provide the consumer with information on the State registration of the registered name and its body.
2. If type (types) of the activities carried out by the manufacturer (contractor, seller), is subject to licensing, the consumer should be provided with information on the license, the term of its validity, as well as information about the authority that issued the license.
3. The information required by paragraphs 1 and 2 of this article shall be communicated to the consumer in the implementation of trade, domestic and other types of customer service in temporary premises, at fairs, stalls and in other cases, if the trade, domestic and other types of customer service are carried out outside the permanent location of the seller (executor).
Article 10. Information about the products (works, services) 1. Producer (executor, seller) is obliged to provide timely and necessary and truthful information to the consumer about the products (works, services), enabling them to the correct choice. For individual types of goods (works, services) and list the ways of bringing information to the consumer shall be established by the Government of the Russian Federation.
2. Information about the goods (works, services) must necessarily contain: designation standards, mandatory requirements which must comply with the goods (works, services);

information on basic consumer properties of the goods (works, services) and, in the case of food-information about composition (including the list used in the production process of other foods and food additives), the weight and volume of very low calorie foods, about the content in them harmful substances in comparison with the mandatory requirements of the standards, as well as contraindications for use in certain types of diseases. List of goods (works, services), which should contain the contraindications for use in certain types of diseases, approved by the Government of the Russian Federation;
price and terms of purchase of goods (works, services);
the warranty period, if it is installed in accordance with the present law;
rules and conditions for the effective and safe use of goods (works, services);
service life or shelf life of goods (works), established in accordance with this law, as well as information about what to do after these periods, consumer and the possible consequences in case such actions if the goods (work) after these periods pose a danger to life, health and property of the consumer, or become unusable for its intended purpose;
location (legal address) of the manufacturer (performer) and location of the Organization (s), authorized by the manufacturer (seller) for the adoption of claims from consumers and producing goods repair and maintenance (work);
information on certification of goods (works, services), subject to mandatory certification;
information about the rules for the sale of goods (execution of works, rendering services).
If a consumer purchased this product was used or eliminated the disadvantage (disadvantages), the consumer should be provided with information about it.
3. The information required by paragraph 2 of this article shall be communicated to the consumer in the technical documentation supplied with the goods (works, services) on labels, marking or otherwise taken for certain types of goods (works, services). Information on certification of products (works, services) is in the form of labelling in the prescribed manner and indicating the mark of conformity to technical documentation information about certification process (room certificate, the term of its validity, authority, its issuing authority).
Food, packed or packaged on the territory of the Russian Federation, should be provided with information on the location of their production.
Article 11. Mode of operation the seller (executor) 1. The mode of operation of public, municipal trade organizations, domestic and other types of customer service is set to address respectively the executive authorities of the constituent entities of the Russian Federation and bodies of local self-government.
2. Mode of operation of organizations active in the areas of commercial, domestic and other types of customer service and not referred to in paragraph 1 of this article, as well as individual entrepreneurs shall be established independently.
3. operation mode of the seller (executor) shall be communicated to the consumer and must conform to the established.
Article 12. Responsibility of the manufacturer (Executive Director, salesperson) for improper information on the goods (work, service), the manufacturer (performer, seller) 1. If incorrect, that is false or insufficient information about the goods (work, service), as well as the manufacturer (performer, vendor) led: acquisition of goods (works, services), not having the necessary consumer properties, the consumer may terminate the contract and claim full damages. When the consumer is obliged to return the goods (work) manufacturer (performer, seller);
loss of use of the purchased goods (works, services) for its intended purpose, the consumer is entitled to require it in a reasonably short period of appropriate information. If the information in the specified term will not be provided, the consumer may terminate the contract and claim full damages. When the consumer is obliged to return the goods (work) manufacturer (performer, seller);
the occurrence of deficiencies of the goods (work) after his transfer to the consumer, the consumer has the right to submit to the seller (manufacturer) requirements, stipulated by items 1-4 of article 18 of this law, or to present Executive Director requirements referred to in paragraph 1 of article 29 of this law;
infliction of harm to life, health and property of the consumer, it may require from the manufacturer (performer) redress in the manner provided for in article 14 of this law, as well as to demand full compensation for damages caused to natural objects, owned (ownership) of the consumer.
2. When considering consumer demands on compensation for damages caused by incorrect or insufficient information about the goods (work, service), it is necessary to proceed from assumptions about the consumer does not have special knowledge about the properties and characteristics of the goods (works, services).
Article 13. The liability of the seller (manufacturer,

Executive Director) for violation of the rights of consumers 1. For violation of consumer rights, the seller (manufacturer, contractor) shall bear responsibility stipulated by a statute or contract.
2. Damages caused by the consumer shall be compensated in full amount in excess of the penalty (penalty), established by the present statute or contract.
3. Payment of forfeit (fines) and damages shall not relieve seller's (manufacturer's, performer) from performance of its obligations in kind to the consumer.
4. the seller (producer, artist) is exempt from liability for failure to perform or improper performance of obligations if he proves that the failure to perform or improper performance of them happened due to force majeure, as well as on other grounds provided by law.
5. Demands for payment of forfeit (fines) under this Act or an agreement, subject to the satisfaction of the seller (manufacturer, contractor) on a voluntary basis.
6. In meeting the customer's requirements the Court established by this Act, the Court may make a decision to recover from the seller (manufacturer's, performer's) breach of consumer rights in the federal budget of a fine in the amount of the price of the suit for failing to comply with a voluntary order meet the customer's requirements.
If a statement in defense of consumer rights advocate consumer associations (associations, unions) or local self-government bodies, fifty percent of the amount collected fine lists specified associations (associations, unions) or bodies.
Article 14. Liable for damages caused by deficiencies of the goods (works, services) 1. Damage caused to life, health or property of the consumer due to constructive, productive, prescription or other deficiencies of the goods (works, services) is subject to compensation in full.
2. the right to claim redress for injury suffered as a result of the deficiencies of the goods (works, services), is recognized for any victim regardless of whether he was in a contractual relationship with the seller (executor) or not.
3. Damage caused to life, health or property of the consumer, non-refundable, if the damage has occurred within the prescribed time limit or expiry date services goods (work).
If the product (work) manufacturer (performer) must be in accordance with this law set the service life or expiration date, but it is not installed, or the consumer who has sold goods (completed work), had not been informed of the need to take action on end-of-life or expiry date and the possible consequences of failing to observe these actions harm non-refundable regardless of the time thereof.
If, in accordance with paragraph 1 of article 5 of this law, the manufacturer (performer) is not installed on the goods (work) lifetime harm non-refundable in the case thereof within ten years from the date of transfer of the goods (work) to the consumer, and if the day of transfer is impossible to ascertain, from the date of manufacture of the product (complete work).
Harm caused by deficiencies of the goods shall be compensated by the seller or the manufacturer of the goods at the choice of the injured party.
Damage caused as a result of the shortcomings of the work or services are non-refundable.
4. Manufacturer (performer) is responsible for damage caused to life, health or property of a consumer in connection with the use of materials, equipment, tools and other tools necessary for the production of goods (execution of works, rendering services), regardless of the level of allowed scientific and technical knowledge to identify their special properties or not.
5. the manufacturer (seller) shall be exempt from liability if he proves that the damage has occurred due to force majeure or violations of established rules of consumer use, storage or transport of the goods (works, services).
Article 15. Compensation of moral harm moral damage suffered by the consumer as a result of the violation by the manufacturer (contractor, seller) or the organization acting as the manufacturer (seller) based on the contract, consumer rights provided for by the laws and legal acts of the Russian Federation governing relations in the field of consumer protection is compensable for inflicting harm if there is his guilt. The amount of compensation for moral harm shall be determined by the Court.
Compensation for moral damage is done regardless of compensation and damage to property suffered by a consumer losses.
Article 16. Invalidity of terms and conditions of the agreement, infringing the rights of consumers 1. Terms and conditions of the agreement, infringing upon consumer rights compared with the rules established by laws or other legal acts of the Russian Federation in the field of consumer protection, be void.
If as a result of the execution of the contract, which infringes on the rights of the consumer, he had losses, they shall be reimbursed by the manufacturer (contractor, seller) in full.

2. it is prohibited to make the acquisition of some goods (works, services) compulsory purchase of other goods (works, services). Losses caused by the consumer as a result of the violation of his right to a free choice of goods (works, services), shall be reimbursed by the seller (executor) in full.
3. the seller (performer) may not, without the consent of the user to provide additional services provided for a fee. The consumer is entitled to require from the seller (executor) refund of amounts paid for providing additional services without its consent.
Article 17. Judicial protection of rights of consumers 1. Consumer protection is carried out by the Court.
2. Actions are brought in the Court of the domicile of the plaintiff, or the defendant's place of residence or at the place of injury.
3. consumers of claims related to infringement of their rights, as well as the Federal competition authority, federal bodies of executive power (their territorial bodies), monitoring the quality and safety of goods (works, services), local governments, consumer associations (associations, unions) for claims in the interest of consumers, consumer groups, undefined range of consumers, are exempted from payment of the State fee.
CHAPTER II. PROTECTION of CONSUMERS ' RIGHTS when SELLING GOODS to CONSUMERS of Article 18. The effects of the sale of goods of inadequate quality 1. Consumer, which sold goods of inadequate quality, if it has not been stipulated by the seller shall be entitled to demand of their choice: gratuitous address the shortcomings of a product or the reimbursement of their correction by the consumer or a third party;
proportionate reduction of the purchase price;
replacement product of similar brand (model, marking);
replacement of the same item of another brand (model, marking) with a corresponding recalculation of the purchase price;
termination of the contract of sale. When the consumer is obliged to return the goods with defects.
In doing so, the consumer has the right to demand full compensation for damages caused by him as a result of the sale of goods of inadequate quality. Damages are compensated in terms established by the present law, to meet the relevant requirements of the consumer.
With respect to technically complex goods consumer requirements specified in the fourth to sixth subparagraphs of this paragraph shall be subject to the satisfaction of the goods in the event of the discovery of significant disadvantages. A list of such goods is approved by the Government of the Russian Federation.
With respect to goods procured by seller under the Treaty Commission for follow-up of consumers, consumer requirements, referred to in the second and fourth subparagraphs of this paragraph shall be subject to the satisfaction, with the consent of the seller.
2. The requirements specified in paragraph 1 of this article shall be brought against a consumer by the seller or the organization acting as the seller on the basis of a contract with him.
3. The consumer shall have the right to make the requirements specified in the second and fourth subparagraphs of paragraph 1 of this article, the manufacturer or the organization acting as the manufacturer on the basis of a contract with him.
Instead of the presentation of these requirements, the consumer has the right to return the goods are of improper quality manufacturer and demand a refund of the paid amount for it.
4. (article 1 repealed in part in the new paragraph 4 of article 18-the Federal law dated 25.10.2007. N 234-FZ) 5. User requirements are considered when presenting a consumer commodity or cash receipt and, in the case of goods installed warranty periods, technical passport or any other document replacing it.
The seller must give the consumer the receipt or other document certifying the purchase.
The seller (manufacturer) or organization that performs the functions of the seller (manufacturer) on the basis of a contract with him to take the goods of inadequate quality at the consumer and, where necessary, to conduct an audit of the quality of the goods. The consumer has the right to participate in the verification of the quality of the goods.
If a dispute arises about the causes of the deficiencies of the goods the seller (manufacturer) or organization that performs the functions of the seller (manufacturer) on the basis of a contract with him, are obliged to inspect the goods at his own expense. The consumer has the right to challenge the conclusion of such examination in court.
If as a result of the examination of the goods found that flaws emerged after the handing over of the goods to the consumer due to the violation of the established rules of use, storage or transport of the goods, actions of third parties or force majeure, the customer shall be obliged to compensate the seller (manufacturer) or the organization acting as the seller (manufacturer) on the basis of a contract with him, the costs of the examination, as well as the costs of storage and transportation of goods.
The seller (manufacturer) or organization that performs the functions of the seller (manufacturer) on the basis of a contract with him, are required to meet the demands of the consumer, if they do not prove that the defects of the goods arose after its transfer to the consumer due to the violation of the established rules of use, storage or transport of the goods, actions of third parties or force majeure.

6. delivery of bulky goods and goods weighing more than five pounds for the repair, replacement and return of a devaluation of their consumer carried out by and for the account of the seller (manufacturer) or the organization acting as the seller (manufacturer) on the basis of a contract with him. In the case of non-observance of this obligation, as well as in the absence of the seller (manufacturer) or the organization acting as the seller (manufacturer) on the basis of a contract with him, at the place where the consumer delivery and return of the goods can be carried out by the user. At the same time, the seller (manufacturer) or organization that performs the functions of the seller (manufacturer) on the basis of a contract with him, shall be obliged to reimburse the costs to the consumer, with the delivery and return of the goods.
Article 19. The timing of the presentation of the requirements for consumer product deficiencies 1. A consumer may bring established by article 18 of this law requirements regarding deficiencies of the goods if they are discovered within the warranty period or expiration date established by the manufacturer in accordance with article 5 of this law.
In relation to the goods to which the warranty periods or expiration dates are not set, the consumer shall have the right to make these requirements if the deficiencies of the goods found within six months from the day of their transfer to the consumer and, in the case of immovable property for not more than two years from the date of his transfer to the consumer if the longer term is not prescribed by law or contract.
2. the warranty period for the goods, as well as its durability is calculated from the date of sale of the goods to the consumer. If the day of the sale of goods cannot be determined, these dates are calculated from the date of manufacture of the goods.
For seasonal goods (clothing, footwear, and other), these shall be calculated starting from the moment of the season, a period which is determined by the constituent entities of the Russian Federation, respectively, based on climatic conditions of the location of consumers.
When selling goods samples by mail, as well as in cases where the time of conclusion of the contract of sale and the time of the transfer of the goods to the consumer does not match, these dates are calculated from the date of delivery of the goods to the consumer, and if the product requires special installation (connection) or Assembly from the date of its installation (connection) or Assembly. If the day of delivery, installation (connection) or Assembly of goods cannot be determined, those periods shall be calculated from the day of conclusion of the contract of sale.
With respect to immovable property and lifetime warranty period shall be calculated from the moment of State registration of the contract of sale of immovable property.
Shelf life of the product is determined by the period commences from the date of manufacture of the goods, for which it is suitable to use, or the date before which the goods suitable for use.
The duration of the shelf life of the product must meet the mandatory product safety requirements established by the standards.
3. Warranty periods may be placed on components and component parts of basic goods. The warranty periods for parts and components are calculated in the same manner as the warranty period for the primary product.
The warranty periods for components and component parts of the basic product may not be less than the warranty period on the main product.
If the component is installed, the product warranty period longer than the warranty period for the primary product, the consumer is entitled to claim in respect of deficiencies of the goods provided that the deficiencies found in the component during the warranty period for this product, regardless of the expiration of the applicable warranty period on the main product.
4. the time limits referred to in this article shall be communicated to the consumer product information provided by the consumer in accordance with article 10 of this law.
5. In the event of significant disadvantages of goods, approved by the fault of the manufacturer, the consumer is entitled to present a claim to the manufacturer about product deficiencies corrected after the warranty period specified on the product by the manufacturer, or after the expiry of the periods referred to in the second subparagraph of paragraph 1 of this article. This requirement may be brought within the prescribed period, the goods or services for a period of ten years from the day of handing over of the goods, if the service life of the product is not installed. If this requirement is not fulfilled within twenty days from the date of presentation of the consumer of such a requirement, the consumer shall be entitled at its choice to present manufacturer of the other requirements established by paragraph 3 of article 18 of this law.
Article 20. Shortcomings of the goods by the manufacturer (seller) 1. Shortcomings identified in the product should be removed by the manufacturer (seller) or the organization acting as the manufacturer (seller) based on the contract with the Registrar, within twenty days from the date of presentation of the consumer demands for product defects.

2. durable goods manufacturer (seller) or organization that acts as the manufacturer (seller) based on the contract with the Registrar, shall be obliged upon presentation of the consumer of this requirement to provide free of charge within seven days to the consumer on the repair period similar product, delivering at his own expense. List of non-expendable assets to which the requirement does not apply, shall be established by the Government of the Russian Federation.
3. In case of remedying the shortcomings of the goods the warranty period for it to be extended for the period during which the product was not used. That period shall run from the date of consumer demand for product defects until the date that the end of the repair.
4. When the product defects by replacing the product or component part of a main product, which installed warranty periods, the warranty period for a new product or component part of a main product is calculated from the date of issue of this product to the consumer upon completion of the repair.
Article 21. Replacement of goods of inadequate quality 1. In case of detection of consumer goods and the shortcomings of the presentation of the claim for replacement of such goods the seller (manufacturer) or organization that performs the functions of the seller (manufacturer) on the basis of a contract with him, are obliged to replace the goods within seven days from the date of presentation of the specified requirements of the consumer, and if necessary, additional quality checks of such goods by the seller (manufacturer) or the organization acting as the seller (manufacturer) on the basis of a contract with him for twenty days from the date of presentation of the specified requirements.
If the seller (manufacturer) or the organization acting as the seller (manufacturer) on the basis of a contract with him, needed to replace the goods on the day of the presentation of the specified requirements of the seller (manufacturer) or organization that performs the functions of the seller (manufacturer) on the basis of a contract with him, must replace such goods within one month from the date of presentation of the specified requirements. On customer's request the seller (manufacturer) or organization that performs the functions of the seller (manufacturer) on the basis of a contract with him, are required to donate to the consumer loan delivery during rotation similar goods of long-term use, ensuring its delivery at its own expense. This rule does not apply to goods, the list whereof shall be determined in accordance with paragraph 2 of article 20 of this law.
To the far North and other areas of the seasonal importation of goods the consumer demand for replacement goods shall be satisfied by the statement of the consumer in the period required for the regular delivery of the product concerned in these areas, if the seller (manufacturer) or the organization acting as the seller (manufacturer) on the basis of a contract with him, needed to replace the goods on the day of the presentation of the specified requirements.
2. The goods are of improper quality must be replaced with new goods, i.e. goods not second-hand.
When replacing the goods the warranty period shall be counted anew from the day of handing over of the goods to the consumer.
Article 22. The timing of individual customer satisfaction Requirements commensurate with the decrease of consumer the purchase price of the goods, the reimbursement of the rectification of deficiencies of the goods by the consumer or a third party, as well as for damages caused by the consumer cancellation of purchase-sale contract (returning the goods of inadequate quality manufacturer), subject to the satisfaction of the seller (manufacturer) or the organization acting as the seller (manufacturer) on the basis of a contract with him within ten days from the date of presentation of the relevant requirements.
Article 23. The liability of the seller (manufacturer) for delayed implementation of the requirements of the consumer 1. For violation referred to in articles 20, 21 and 22 of this Act, terms, as well as for failure (delay) requirements of the customer for the period of repair (replacement) similar goods seller (manufacturer) or organization that performs the functions of the seller (manufacturer) on the basis of a contract with him, those who have committed such abuses, to pay the consumer for each day of delay penalty (a fine) in the amount of one percent of the price of the goods.
The price of the goods is determined on the basis of its prices, which existed in the place where the consumer demand was to be met by the seller (manufacturer) or the organization acting as the seller (manufacturer) on the basis of a contract with him, on the day of voluntary meet such requirements or on the day of judgment, if the requirement was not satisfied voluntarily.
2. In case of failure to comply with the requirements of the consumer within the time limits specified in articles 20-22 of this law, the consumer shall be entitled at its choice to present the other requirements set out in article 18 of this law.
Article 24. Calculations with the consumer in case of acquisition of goods of inadequate quality

1. When replacing a defective product to the product of a similar brand (model, marking) recalculation of the prices of goods are not accepted.
2. When replacing the product inadequate quality on the same product different brand (model, marking) if the price of the goods to be replaced, lower prices of goods, provided in return, the consumer must pay the difference in price; If the price of the goods to be replaced is higher than the price of the goods provided in lieu of, the difference in prices paid to the consumer. In these calculations in case of increase of the price of the goods to be replaced, its price is applied on the day of presentation of the claim, if consumer prices downward-it on the day of purchase by the consumer.
3. Upon termination of the contract of sale, or for return of goods of inadequate quality, manufacturer or in meeting consumer requirements to reduce the purchase price calculations with the consumer shall be made if the prices based on the prices of goods in the day meet requirements of the customer on termination of the contract of sale or return of goods of inadequate quality manufacturer, or to reduce the purchase price, and in case of reduction of the purchase price of the product based on the price of the goods on the date of its purchase.
4. Users to whom the goods have been sold on credit, in case of termination of the contract of sale is returned the amount paid in the amount of the liquidated timed return credit, as well as a refundable credit fee.
Article 25. Right to exchange goods of proper quality 1. The consumer has the right to redeem the merchandise goods of proper quality for a similar product from the retailer from whom the product was purchased, if the goods are not approached by shape, size, style, color, size, or for other reasons cannot be used by the consumer for the purpose intended.
The user has the right to Exchange non-food goods of proper quality within fourteen days, excluding the day of purchase.
Exchange of non-food goods of proper quality is produced, if the product was not used, saved his appearance, consumer characteristics, seals, factory labels, as well as a receipt or receipt issued to the consumer, however, sold the specified item.
List of items not to be exchanged on grounds specified in this article shall be approved by the Government of the Russian Federation.
2. If there is no similar product on sale on the day of treatment the consumer to the seller, the consumer shall be entitled at its choice to rescind the contract of sale and demand a refund for the goods specified amount of money or Exchange it for a similar product on first receipt of the product for sale. The seller is obliged to inform the consumer, non-food goods Exchange demanded improper quality, its immediate availability.
Article 26. (Art. 1 repealed in part in the new wording of article 26-the Federal law dated 25.10.2007. N 234-FZ), chap. III. CONSUMER PROTECTION in CARRYING OUT WORKS (PROVISION of SERVICES), article 27. Terms of execution of works (provision of services) 1. The executor is obliged to perform work (provision of services) within the period prescribed by the rules of performing certain types of work (providing certain types of services) or the execution of works (provision of services). In the Treaty on the execution of works (provision of services) may include the term for performance of works (provision of services), if the rules he is not foreseen, as well as a shorter term than the term established by the rules.
2. the term of execution of works (provision of services) can be determined by date (period), which should be finished work (provision of services) or (and) date (period), to which the artist must start to perform work (provision of services). If the execution of the works (provision of services) is being implemented in a piecemeal fashion (shipping periodicals, maintenance) during the contract period of performance of works (provision of services), should be private time (periods) of execution of works (provision of services).
Article 28. Consequences of a breach of Executive deadlines (provision of services) 1. If the contractor fails to promptly commenced work (provision of services) or if during the execution of works (provision of services), it became apparent that the execution of works (provision of services) will not be carried out on time, as well as in case of a delay in the execution of works (provision of services), the consumer shall be entitled at its choice: to appoint the Executive term during which the artist must start to perform work (provision of services) and (or) finish the execution of works (provision of services) and demand reduction of the price for execution of works (provision of services);
to entrust the execution of works (provision of services) to third parties for a reasonable price or the conduct of its own forces and demand from the executor of reimbursable;
demand reduction of the price for execution of works (provision of services);
terminate the execution of works (provision of services).

The consumer has the right to demand full compensation for the damages caused by it in connection with violation of the terms of the beginning and/or the end of execution of works (provision of services). Losses are compensated within the deadlines established to meet the relevant requirements of the consumer.
2. the designated consumer new time limit within which the artist must start to perform work (provision of services) and finish the execution of works (provision of services), are specified in the contract on the execution of works (provision of services).
In case of delay, the consumer is entitled to initiate new dates Executive Director other requirements established by paragraph 1 of this article.
3. Price of the work performed (provided services) returned to the consumer in case of termination of the agreement on the implementation of works (provision of services), as well as the relationships used to reduce the price of the work performed (provided services), shall be determined in accordance with paragraph 3 of article 24 of this law.
4. Upon termination of the contract on the execution of works (provision of services) if the perpetrator had not commenced work (provision of services) or performing work (provision of services) is so slow that the execution of works (provision of services) to time becomes impossible, the contractor shall not be entitled to demand compensation for its costs incurred in the process of execution of works (provision of services), as well as pay for work already performed (provided services).
Features of the calculation between the consumer and contractor in such cases may establish rules for the implementation of certain types of works (provision of services).
5. in case of violation of deadlines for the beginning and end of execution of works (provision of services) or designated consumer on the basis of paragraph 1 of this article, new dates artist pays the consumer for each day (one hour, if the term is defined in hours) delay penalty (a fine) at a rate of three per cent of the price performance of work (provision of services), and if the price of execution of works (provision of services) Treaty on the execution of works (provision of services) is not defined-the total price of the order. Treaty on the execution of works (provision of services) between the consumer and the developer can be installed higher amount of forfeit (fines).
Penalty (a fine) for violation of terms of the beginning of the execution of works (provision of services) shall be collected for each day (one hour, if the term is defined in hours) of delay until the beginning of the execution of works (provision of services) or the presentation of consumer requirements imposed by paragraph 1 of this article.
Penalty (a fine) for violation of the terms of the end of the execution of works (provision of services) shall be collected for each day (one hour, if the term; defined in hours) of delay until the end of the execution of works (provision of services) or the presentation of consumer requirements imposed by paragraph 1 of this article.
The amount payable by the consumer forfeits (penalty) shall not exceed the price of a particular type of work execution (rendering of services) or the total price of the order, if the execution price of the individual types of works (provision of services) is not defined in the Treaty on execution of works (provision of services).
The size of the penalties (fines) is determined on the basis of price-performance (rendering of services), and if the specified price is not determined on the basis of the total price of the order existed in the place where the consumer demand was to be met by the contractor in a voluntary day meet such requirements or on the day of judgment, if consumer demand was not satisfied voluntarily.
6. User Requirements established by paragraph 1 of this article are not compensable if the contractor proves that the violation of the terms of execution of works (provision of services) occurred due to force majeure or due to the fault of the user.
Article 29. Consumer rights when it detects deficiencies of the work performed (provided services) 1. Consumer when it detects deficiencies of the work performed (services rendered) shall be entitled to demand of their choice: gratuitous address the shortcomings of the work performed (provided services);
corresponding reduction in the price of the work performed (provided services);
gratuitous manufacturing other things from a homogeneous material of the same quality or re-performance. When the consumer is obliged to return the previously passed him executor of the thing;
reimbursement of costs incurred to remedy the deficiencies of the work performed (provided services) on your own or any third party.
Demands on non-reimbursable deficiencies, for the manufacture of other things or re-do work (provision of services) may be accompanied by a requirement to reduce the price of the work performed (provided services).
The consumer has the right to terminate the contract on the implementation of the work (provision of services) and to demand full compensation for damages if the set specified terms of shortcomings of the work performed (provided services) is not eliminated. The consumer is also entitled to terminate the contract on the implementation of the work (provision of services) if they found significant shortcomings of the work performed (provided services) or other significant deviations from the terms and conditions of this agreement.

The consumer has the right to demand full compensation for the damages caused by it in connection with the shortcomings of the work performed (provided services). Losses are compensated within the deadlines established to meet the relevant requirements of the consumer.
2. the price of the work performed (provided services) returned to the consumer in case of termination of the agreement on the implementation of works (provision of services), as well as the relationships used to reduce the price of the work performed (provided services), shall be determined in accordance with paragraph 3 of article 24 of this law.
3. The requirements set out in paragraph 1 of this article may be brought in the case of detection of weaknesses when making work (provided services) or in the course of execution of works (provision of services), and in case of impossibility to detect weaknesses when making work (provided services) within the warranty period, or within six months from the day of acceptance of the executed works (services rendered) in the absence of the warranty period. Requirements in relation to the deficiencies in the building or other immovable property that cannot be detected when making work (provided services) may be provided upon detection of deficiencies of the work performed (provided services) within the warranty period, and if it is not, within two years from the date of adoption of the work performed (provided services).
4. In the event of significant disadvantages work (provided services), approved by the fault of the executor, the consumer has the right to executive produce a grant requirement deficiencies of the work performed (provided services) upon expiration of the warranty period applicable to the work performed (provided services) or after the expiry of the periods referred to in paragraph 3 of this article. This requirement of the consumer may be brought within the prescribed period of service work performed (services rendered) or within ten years from the date of adoption of the work performed (provided services), if the lifespan of the work performed (provided services) is not installed. If this requirement is not satisfied within the time frame established by article 30 of this law, the consumer shall be entitled to demand of their choice: the corresponding reduction in prices for work performed (provided services);
reimbursement of costs incurred to remedy the deficiencies of the work performed (provided services) on its own or third parties;
termination of the agreement on the implementation of the work (provision of services) and damages.
Article 30. Deadlines for rectifying the shortcomings of the work performed (provided services) the shortcomings of the work performed (provided services) found during the execution of works (provision of services) should be corrected within a reasonable period of time designated by the user.
The shortcomings of the work performed (provided services) should be corrected within twenty days from the date of presentation of the claim by the consumer, unless a shorter period is not set by the Treaty (Agreement) with the acceptance of the work performed (provided services) or the rules of performing certain types of work (providing certain types of services).
Designated by the consumer or established by the Treaty (Agreement) remedy the shortcomings indicated in the contract or other document signed by the parties.
For violation of this article deadlines to resolve the shortcomings of the work performed (services rendered) shall pay the consumer for each day of delay penalty (fine), the size and the procedure for the calculation of which shall be determined in accordance with paragraph 5 of article 28 of this law.
In case of violation of these periods, the consumer has the right to executive produce the other requirements provided for in paragraphs 1 and 4 of article 29 of this law.
Article 31. The timing of individual customer satisfaction 1. Demands on reducing prices for work performed (provided services), for reimbursement of the corrective work (provided services) on its own or third parties, as well as for damages caused by the termination of the work (provision of services) in accordance with paragraph 1 of article 28, paragraphs 1 and 4 of article 29 of this law, shall meet within ten days from the day of the presentation of the relevant requirements.
2. User Requirements on non-reimbursable manufacture stuff from a homogeneous material of the same quality or re-do work (provision of services) are subject to meet the deadline for the immediate execution of works (provision of services), and if this deadline is not installed in accordance with the Treaty on the execution of works (provision of services), which was unduly executed.
3. For a violation of this article dates meet individual requirements of consumer artist pay the consumer for each day of delay penalty (fine), the size and the procedure for the calculation of which shall be determined in accordance with paragraph 5 of article 28 of this law.
In case of violation of the terms specified in paragraphs 1 and 2 of this article, the user has the right to executive produce the other requirements provided for in paragraph 1 of article 28, paragraphs 1 and 4 of article 29 of this law.
Article 32. The right of the consumer to cancel the contract

on the implementation of the works (provision of services), the consumer shall be entitled to terminate the contract on the execution of works (provision of services) at any time by paying the Executive part of the proportional part of the work performed (provided services) pending receipt of notice of termination of the Treaty. The consumer is obliged to reimburse the contractor a losses caused by the termination of the work (provision of services), within the difference between the part of the price paid for prior to receipt of notice of termination of the specified contract work (provided by the service), and the price of the whole of the work to be performed (services rendered).
Article 33. Estimates for the execution of works (provision of services) 1. On execution of works (provision of services), the Treaty on the execution of works (provision of services), can be made firm or approximate estimates.
Drafting such estimates on the demand of the consumers or the Executive Director is required.
2. the contractor shall not have the right to demand payment for execution of works (provision of services), and the additional costs not included in the firm estimates, if the consumer has not given consent to the execution of such work (provision of services) or not instructed the Executive Director such work (provision of services).
If you need to exceed an approximate estimate, the contractor shall immediately notify the consumer. In this case, the consumer is entitled to withdraw from the contract on the execution of works (provision of services), reimburse its Executive Director expenditure incurred and attributable to work performed (provided services), according to some estimates originally. If the perpetrator has not warned consumers about exceeding the approximate estimates, the contractor is obliged to perform work (providing a service) within the initial rough estimates.
Article 34. The work of the artist 1 material. The executor is obliged to perform work defined by the agreement on the implementation of the work of their material and their means, if the consumer does not require execution of the work from his material.
Artist, performs work of its material, is responsible for the quality of this material.
2. material consumer is paid at the conclusion of the Executive of the Treaty in whole or in the amount specified in the regulations for the execution of certain types of works or in the contract of work with the condition of final payment upon receipt by the consumer of the Executive performed work, unless a different procedure for Executive material not provided by agreement of the parties.
3. in cases provided for by the said rules or the execution of the work, the material can be provided to the consumer in credit Executive. Subsequent change of prices provided in credit Executive material does not entail a recalculation.
4. the material of the artist and are required to perform the work of the technical equipment, tools and more are delivered to the place of execution of works.
Article 35. Performance of a material (thing) consumer 1. If the work is carried out fully or partially from material (thing) the consumer shall be responsible for the safety of this material (stuff) and correct it.
Artist must: warn consumers about the unsuitability or defective passed consumer material (things);
to report on expenditure of material and return it to the remainder.
In the event of total or partial loss (damage) of the material (things), adopted from the consumer, the provider is obliged, within three days, replace it with a homogeneous material (thing) of similar quality and customer's manufactured product of homogeneous material (things) within a reasonable period, and in the absence of a homogeneous material (things) similar quality-to compensate the consumer double the price of the lost (corrupted) material (things), as well as the costs incurred by the consumer.
2. the price of the lost (corrupted) material (things) is determined on the basis of prices of material (things) that existed in the place where the consumer demand was to be met by the contractor in a voluntary day meet such requirements or on the day of judgment, if consumer demand was not satisfied voluntarily.
The price of the material (things) passed the Executive Director is determined by the user and specified in the contract for the supply of labour or other document (receipt, order), confirming his opinion.
3. the contractor shall not be liable for the total or partial loss (damage) of the material (things), taken from the consumer if the consumer is warned by the Executive Director on the specific properties of the material (things) that may entail full or partial loss (damage). Ignorance of the performer special material properties (things) does not exempt him from responsibility.
Article 36. The duty of the Executive Director to inform the consumer about the circumstances which may affect the quality of the executed works (services rendered) Artist is obliged to inform the consumer that the consumer guidance and compliance with the other conditions depend on the consumer, can reduce the quality of the executed works (services rendered).

If the consumer despite the timely and reasonable to inform the Executive Director, within a reasonable period of time will not replace a worn-out or tacky material does not change the guidance about how to execute the works (provision of services) or does not resolve the other circumstances which may reduce the quality of the work performed (services rendered), the executor has the right to terminate the contract on the execution of works (provision of services) and to demand full compensation for damages.
Article 37. Payment for work done (provided service) payment for work performed (provided services) shall be determined by agreement between the user and the developer.
The consumer is obliged to pay for the work performed by the contractor in full employment (provided services) at the end of it, unless otherwise provided by a statute or other legal acts of the Russian Federation or the contract between the consumer and the developer.
Article 38. (Art. 1 repealed in part in the new wording of article 38-the Federal law dated 25.10.2007. N 234-FZ) Article 39. Regulating the provision of individual services, the consequences of breach of contracts on rendering of certain types of services, if such treaties, by their nature, are not subject to this chapter, shall be determined by law.
CHAPTER IV. State and public CONSUMER PROTECTION Article 40. The powers of the Federal Antimonopoly body 1. The Federal competition authority (its territorial bodies) carries out the State control over compliance with laws and other legal acts of the Russian Federation regulating relations in the field of consumer protection.
This body (its territorial bodies) forwards: within its competence requirements for manufacturers (performers, vendors) on the termination of violations of the rights of consumers, including the cessation of the sale of goods with expired shelf life, as well as the cessation of the sale of goods (execution of works), which should be set expiration dates or terms of service, but are not installed, and on the suspension of the sale of goods (execution of works, rendering services) in the absence of reliable and sufficient information about the product (work , service);
materials about violation of consumers ' rights authority which issued the license for realization of activity concerned, to address the issue of suspension of the license or cancel the revocation;
the prosecutors, other law enforcement authorities jurisdiction over materials to address the issues of criminal proceedings on grounds of crimes related to violation of statutory rights of consumers.
2. the Federal Antimonopoly body gives clarifications on the application of laws and other legal acts of the Russian Federation regulating relations in the field of consumer protection.
3. the Federal Antimonopoly body (its territorial bodies) may enter into agreements with producers (performers, vendors) on their compliance with the rules and customs of trade for the benefit of consumers.
4. the Federal Antimonopoly body (its territorial bodies) have the right to go to court to protect the rights of consumers in cases of detection of violations of the rights of consumers to sue in the courts for an unspecified range of customers, including the Elimination of the manufacturer (the Executive) or on the termination of an individual entrepreneur for repeated or gross violation of the law or other legal instrument, as well as consumers ' rights to sue in the courts of arbitration to businessmen about the forced recovery of fines for failure to comply with or delay their execution.
The Federal competition authority (its territorial bodies) may be held by the Court to participate in the process or to join the process on its own initiative, to give an opinion on the case in order to protect the rights of consumers.
Article 41. Responsibility of the manufacturer (performer) in providing information to the Federal Antimonopoly body (its territorial bodies) Manufacturer (seller) is obliged on demand of the Federal Antimonopoly body (its territorial bodies) within a time limit to provide reliable documents, explanation in written and oral forms and other information necessary for the implementation of the Federal Antimonopoly body (its territorial bodies) the powers conferred by this Act.
Article 42. Authority of federal bodies of executive power (their territorial bodies) responsible for controlling the quality and safety of goods (works, services) 1. In order to ensure the safety of goods (works, services), the federal body for standardisation, metrology and certification, the federal body of sanitary-and-epidemiologic supervision, Federal Agency for environmental protection and natural resources on Wednesday and other federal bodies of executive power (their territorial bodies), monitoring the quality and safety of goods (works, services), within the limits of its competence: monitor compliance with the security requirements of goods (works, services);

send orders to eliminate violations of security requirements of goods (works, services), the discontinuation of the production of these goods (works, services), issuance and sale of such goods (execution of works, rendering services), the cessation of the sale of goods with expired period of validity and goods (works), which should be set expiration dates or terms of service, but not installed, as well as requirements on the suspension of the sale of goods (execution of works , services) in the absence of reliable and sufficient information on the goods (works, services), on the revocation of their customers and inform the consumer about this;
have claims in the courts, arbitral tribunals to manufacturers (performers, vendors) in case of violation of the requirements for the security of goods (works, services).
2. In order to ensure the safety of goods (works, services) Federal Agency on standardization, metrology and certification, Federal Agency of sanitary-and-epidemiologic surveillance and other federal bodies of executive power, exercising control over the quality and safety of goods (works, services), within the limits of its competence establish mandatory requirements for safety of goods (works, services) and monitor compliance with these requirements.
3. coordination of the activities of the federal bodies of executive power, exercising control over the quality and safety of goods (works, services), as well as the Organization and carrying out of obligatory certification of goods (works, services) are entrusted to the Federal Agency on standardization, metrology and certification.
Article 43. Penalties the Federal Antimonopoly body (territorial authorities), Federal Agency on standardization, metrology and certification (of its territorial bodies) and other federal bodies of executive power (their territorial bodies), monitoring the quality and safety of goods (works, services) 1. The Federal competition authority (its territorial bodies) may impose a fine on the manufacturer (executor, seller) for failure to perform or for untimely fulfillment of their legitimate requirements for the termination of violations of the rights of consumers of up to five thousand times the minimum wage established by federal law.
Penalty is imposed by an official of the Federal Antimonopoly body (its territorial authority).
2. Federal Agency for Standardization, metrology and certification (of its territorial bodies) and other federal bodies of executive power (their territorial bodies), monitoring the quality and safety of goods (works, services), within the limits of its competence has the right to impose a fine in cases: evade or delay in the performance of their legal regulations the manufacturer (contractor, seller) in the amount of up to five thousand times the minimum wage established by federal law;
harm to consumers of goods (works, services) do not meet the requirements for safety of goods (works, services) in the amount of up to five thousand times the minimum wage established by federal law;
sale of goods (execution of works, rendering services), including import, without certificates confirming conformity of goods (works, services) mandatory requirements, in the amount of cost of goods sold (works performed, services rendered);
violations of rules of obligatory certification of goods (works, services) by certification bodies, as well as providing false test results of goods (works, services) testing laboratories (centers), with their obligatory certification equivalent to twice the cost of the relevant goods (works, services).
3. Fines imposed by paragraph 1 and the second and third subparagraphs of paragraph 2 of this article shall be determined in each case in view of the size of the damage and other circumstances.
Fines envisaged in paragraphs 1 and 2 of this article, imposed on producers (performers, vendors), as well as certification bodies, testing laboratories (centers), with the exception of the fine on an individual entrepreneur, collected in acceptance within 30 days from the day of making appropriate decisions about recovery of fines.
The fines provided for in paragraph 1 and the second and third subparagraphs of paragraph 2 of this article, imposed on the individual entrepreneurs, they are paid within 30 days from the date of receipt of the appropriate decisions on the imposition of fines. When evasion of individual entrepreneurs from paying a fine of the prescribed period or in the event of failure to pay the fine in full the authorities referred to in paragraphs 1 and 2 of this article may apply to a Court of arbitration statements from individual entrepreneurs to recover the amounts of fines and penalty at the rate of one percent of the amount of the fine imposed or its unpaid part for each day of delay.

The fines provided for in the fourth and fifth subparagraphs of paragraph 2 of this article and placed on individual entrepreneurs, collected in accordance with administrative law.
4. the amounts of the fines exacted in accordance with paragraphs 1 and 2 of this article shall be made in the federal budget.
5. Manufacturers (artist, sellers) of goods (works, services), certification bodies, testing laboratories (centers) may apply to the Arbitration Court to invalidate federal regulations wholly or partially the competition authority (its territorial bodies), a federal body on standardization, metrology and certification (of its territorial bodies) and other federal bodies of executive power (their territorial bodies) responsible for controlling the quality and safety of goods (works, services) or to abolish or modify relevant regulations to impose fines.
Rules and regulations on fines above federal bodies of executive power (their territorial bodies) may be lodged within six months from the date of their issuance.
Article 44. Protection of rights of consumers and local self-governing bodies in order to protect the rights of consumers in territory of municipal formation(education) and local self-government bodies shall have the right to: investigate complaints of consumers, advise them on consumer protection;
analyse treaties concluded by sellers (performers, producers) to consumers, in order to identify the conditions that infringe the rights of consumers;
in identifying the goods (works, services) of inadequate quality, as well as dangerous to the life, health, property, the environment and consumers Wednesday to immediately notify federal bodies of executive power, exercising control over the quality and safety of goods (works, services);
in case of detection of goods (execution of works, rendering services) are not accompanied by accurate and sufficient information, or with expired shelf-life dates, or expiration dates, if setting this deadline necessarily suspend the sale of goods (execution of works, rendering services) to provide information or to discontinue the sale of goods (execution of works, rendering services);
to apply to the courts to protect the rights of consumers (undefined range of consumers).
To protect the rights of consumers and local self-government bodies independently form the corresponding structure.
Article 45. Rights of public associations (associations, unions) 1. Citizens have the right to join on a voluntary basis in consumer associations (associations, unions) that carry out their activities in accordance with the Federal law "on public associations" and their statutes.
2. consumer associations (associations, unions) in the cases provided for by the statutes of these associations (associations, unions) are entitled to participate in the development of security requirements of goods (works, services), as well as standards, establishing mandatory requirements in this area, draft laws and other legal acts of the Russian Federation regulating relations in the field of consumer protection;
to conduct an independent review of the quality and safety of goods (works, services);
Verify the observance of the rights of consumers and trade rules, domestic and other types of customer service, participate on instructions from consumers in conducting examinations of violations of the rights of consumers;
to make the federal executive bodies, organizations proposals for measures to improve the quality of goods (works, services), withdrawal, withdrawal from circulation of goods (works, services), dangerous to life, health, property, the environment and consumers Wednesday;
to participate jointly with federal authorities to monitor application of the administered prices;
to contribute to the public prosecutor's Office and federal bodies of executive power materials for bringing to justice those responsible for the production and sale of goods (execution of works, rendering services), non-conforming to the safety and quality of goods (works, services), as well as in violation of consumer rights established by laws or other legal acts of the Russian Federation;
contact the prosecuting authorities with requests to bring protests to invalidate acts of federal bodies of executive power, acts of the executive authorities of the constituent entities of the Russian Federation and bodies of local self-government acts contrary to laws regulating relations in the field of consumer protection;
to apply to the courts to protect the rights of consumers (undefined range of consumers).
Article 46. Protection of interests of the indeterminate range of consumers

The Federal competition authority (its territorial authorities), federal bodies of executive power (their territorial bodies), monitoring the quality and safety of goods (works, services), local governments, consumer associations (associations, unions) the right to sue in the courts for recognition of action sellers (manufacturers, performers) or organizations that perform the functions sellers (manufacturers) on the basis of contracts with them illegal in relation to the indeterminate range of consumers and terminate these steps.
In responding to such a claim, the court obliges the offender to bring the period of time set by the Tribunal through the media or otherwise brought to the attention of the consumers of the Court's decision.
Entered into legal force court decision on recognition of the action of the seller (manufacturer's, performer's) or the organization acting as the seller (manufacturer) on the basis of a contract with him, illegal in relation to the indeterminate range of consumers is obligatory for the court seized seised of a claim of the consumer on the civil consequences of the action of the seller (manufacturer's, performer's) or the organization acting as the seller (manufacturer) on the basis of a contract with him on whether these actions and whether they were committed by those individuals.
At the same time pleased to claim brought by consumers (their association Union) for an undefined circle of users or an individual user, the Court decides on the recovery of consumer associations (associations, unions) of legal costs related to the proceedings, including the costs of participation in the experts. "
Article 2. (Repealed-federal law out N 196-FZ), Article 3. This federal law shall be put into effect from the day of its official publication.
The provisions contained in paragraphs 2 and 4 of article 5, the first subparagraph of paragraph 4 of article 7 and paragraph 1 of article 18, the eighth paragraph of the law of the Russian Federation "on protection of consumer rights" set forth in article 1 hereof, entered in force on the date of approval by the Government of the Russian Federation to the relevant lists.
To entrust the Government of the Russian Federation to develop legal instruments provided for by the law of the Russian Federation "on protection of consumer rights" set forth in article 1 hereof;
bring their legal acts in compliance with this federal law.
The President of the Russian Federation, b. Yeltsin, Kremlin, Moscow, N 2 January 9, 1996-FZ