On The Protection Of The Rights Of Consumers (As Restated By Federal Law 09.01.96 N 2-Fz)

Original Language Title: О ЗАЩИТЕ ПРАВ ПОТРЕБИТЕЛЕЙ (В РЕД. ФЕДЕРАЛЬНОГО ЗАКОНА ОТ 09.01.96 N 2-ФЗ)

Subscribe to a Global-Regulation Premium Membership Today!

Key Benefits:

Subscribe Now for only USD$20 per month, or Get a Day Pass for only USD$4.99.
7 February 1992 N 2300-1 -------------------------------------------------------------- RUSSIAN FEDERATION ZAKON O PROTECTION NEEDS (in Fred. Federal Act of 09.01.96 N 2-FZ) This Law regulates the relationships that arise between consumers and manufacturers, performers, sellers in the sale of goods (execution of works, rendering services), establishes consumers ' right to purchase goods (works, services) of appropriate quality and safety for the life and health of consumers, obtain information about goods (works, services) and their manufacturers (performers, sellers), education, public service and the public protection of their interests, as well as the mechanism realization of these rights. Basic concepts used in this Law: consumer is a citizen who has the intention to order or acquire, or who orders, acquiring or using goods (work, services) exclusively for personal (domestic) non-profit-related needs; manufacturer-an organization regardless of its form of ownership, as well as an individual entrepreneor producing goods for sales to consumers; irrespective of its form of ownership, as well as individual Businessmen who perform work or provide services to consumers on exchange of contract; the seller, irrespective of its form of ownership, as well as an individual entrepreneu selling goods to consumers sales contract; standard-state standard, sanitary norms and rules, building codes and other documents which, in accordance with the law, establish mandatory requirements for the quality of goods (works, services); lack of goods (work, services)-lack of conformity (work, services) standard, contract terms, or custom-made quality requirements (work, services); significant lack of goods (work, services)-a disadvantage that makes it impossible or impossible to use Goods (work, services) according to its intended purpose, or which cannot be removed, or which is manifested again after removal, or which is required by high costs, or by which the consumer is to a large extent is deprived of what he was entitled to receive in custody a contract; safety of goods (work, services)-the safety of goods (work, services) for life, health, property of the consumer and the environment under normal conditions of use, storage, transportation and disposal, and also Work safety (service delivery). Chapter I General Article 1. Legal regulation of consumer protection relations 1. The relations in the field of consumer protection are regulated by the Civil Code of the Russian Federation, this Law and the other federal laws and legal acts of the Russian Federation. 2. The Government of the Russian Federation has no right to instruct the federal executive authorities to adopt acts containing rules on consumer protection. Article 2. International treaties of the Russian Federation If an international treaty of the Russian Federation stipulates other rules on consumer protection than those provided for by this Act, the rules apply of an international treaty. Article 3. Consumer education in consumer protection The right of consumers to education in consumer protection is ensured through the incorporation of relevant requirements into public education. Standards and general and professional programmes, as well as through the organization of a consumer information system on their rights and the necessary action to protect those rights. Article 4. Quality of goods (work, services) 1. The seller (performer) is obliged to hand over the goods to the consumer (to do the job, to provide the service), the quality of which corresponds to the contract. 2. In the absence of an agreement on the quality of the goods (work, services), the seller (the performer) is obliged to hand over the goods (to do work, to provide a service) suitable for the purposes for which the goods (work, service) of this kind are normally used. 3. If the seller (performer) was informed of the specific purpose of the contract when the contract was concluded (performance, service), the seller (s) is obliged to hand over the goods to the consumer (to do the job, a) suitable for use in accordance with these objectives. 4. When selling a product on a sample and/or description, the seller is obliged to deliver the goods to the consumer, which conforms to the model and/or description. 5. If the standard specifies the mandatory requirements for the quality of the goods (work, services), the seller (s) is obliged to hand over the goods to the consumer (to do the job, to provide a service) corresponding to these requirements. Article 5. Rights and obligations of the manufacturer (executor, seller) in the setting of the service life, the shelf life of the goods (work) and the warranty period for the goods (work) 1. For a product (work) intended for long-term use, the manufacturer (s) shall be entitled to set the period of service-the period during which the manufacturer (s) undertakes to provide the consumer with the opportunity to use the goods (a) The purpose of the organization; 2. The manufacturer (s) shall be required to establish the life of the durable goods, including components (parts, components, aggregates), which, after a certain period, may pose a risk to life, The health of the consumer, the damage to his property or the environment. The list of such goods (work) is approved by the Government of the Russian Federation. 3. The period of service of the goods (work) may be calculated by the units of time, as well as by other units of measure (km, metres, etc.). 4. Food products, perfumery-cosmetics, medicines, household chemicals and other such goods (work) the manufacturer (s) are required to determine the expiry date of the period after which the goods (work) are deemed to be unsuitable for use by destination. The list of such goods (work) is approved by the Government of the Russian Federation. 5. The sale of goods (performance) at the end of the shelf life, as well as the goods (performance) for which the service life or expiry date is to be fixed, but not established, is prohibited. 6. The manufacturer (s) shall be entitled to install the warranty period for the period in which the manufacturer (the seller, the seller) is required to satisfy the requirements of the consumer in the event of a defect in the goods (operation). Articles 18 and 29 of this Law. 7. The seller is entitled to obtain additional warranty period beyond the warranty period established by the manufacturer or, if the warranty period is not established by the manufacturer, the seller is entitled to establish the warranty period beyond the date provided for in the warranty period. Article 19, paragraph 2, of this Law. Requirements that the consumer has the right to present to the seller in the event of a shortage of goods within the warranty period established by the seller, the order and date of the seller's satisfaction, and the seller's liability are established by the contract between the consumer and the seller. Article 6. The manufacturer's duty to repair and maintain the goods The manufacturer is obliged to ensure that the goods can be used during their useful life. For this purpose, the manufacturer provides the repair and maintenance of the goods, as well as the production and delivery of spare parts and assortment of spare parts during the period required for repair and maintenance Production of goods and after removal from production during the life of the goods, and in the absence of such a period within ten years from the day of handing over the goods to the consumer. Article 7. Consumer right to security of goods (work, services) 1. The consumer has the right to ensure that the goods (work, service) under normal conditions of use, storage, transportation and disposal are safe for life, health of the consumer, the environment and not harmful to the property of the consumer. The requirements to ensure the safety of the goods (work, services) for the life and health of the consumer, the environment, as well as the prevention of harm to the property of the consumer are mandatory and shall be established in the order, determined by law. 2. The manufacturer (s) shall ensure the safety of the goods (s) within the specified service life or the shelf life of the goods (s). If, in accordance with paragraph 1 of Article 5 of this Law, the manufacturer (the performer) has not established for the goods (work) the period of service, it is obliged to ensure the safety of the goods (work) within ten years from the date of the transfer of the goods (work) to the consumer. The harm caused to the person's life, health or property due to the failure to ensure the safety of the goods (work) shall be compensated in accordance with article 14 of this Law. 3. If the safety of the use of the goods (work, services), its storage, transportation and disposal requires compliance with special regulations (hereinafter referred to as "rules"), the manufacturer (s) must specify these rules in the accompanying documentation Goods (work, service), label, marking or other means, and the seller (performer) is required to communicate these rules to the consumer. 4. Goods (work, service) to which laws or standards have established requirements to ensure the safety of life, health of the consumer and protection of the environment and prevention of harm to property of the consumer, as well as funds, ensuring the safety of the life and health of the consumer are subject to mandatory certification in the prescribed manner. The lists of goods (work, services) subject to compulsory certification are approved by the Government of the Russian Federation. A sale of the goods (performance, provision of a service), including imported goods, is not allowed, without mandatory certification and unmarked compliance with the requirements specified by Paragraph 1 of this article. 5. If it is established that, if the consumer is satisfied with the established rules for the use, storage or transport of the goods (work), it causes or is likely to cause harm to the life, health and property of the consumer, the environment, the manufacturer (the perpetrator, The seller is obliged to immediately suspend its production (s) until the causes of the injury are eliminated and, where necessary, take measures to remove it from circulation and to withdraw from the consumer (consumers). If the cause of the injury is not possible, the manufacturer (s) must remove such goods (work, service) from production. In the case of a failure by the manufacturer (s) of this duty to remove the goods (work, services) from the production, the exemption from circulation and the withdrawal from consumers shall be ordered by the relevant federal executive authority; The quality and safety of goods (works, services). Losses incurred by the consumer in connection with the recall of the goods (work, services) are to be reimbursed by the manufacturer (s) in full. 6. If it is established that the seller (perpetrator) implements goods (carrying out work) which are hazardous to the life, health and property of consumers, such goods (work) are subject to an exemption from the seller (perpetrator) in the manner prescribed by law. Article 8. The consumer's right to know about the manufacturer (executor, seller) and goods (work, services) 1. The consumer may require the provision of necessary and reliable information about the manufacturer (perpetrator, seller), the mode of operation and the goods (work, services). 2. The information referred to in paragraph 1 of this article is made clear and accessible to consumers in the conclusion of sales and service contracts (provision of services) by means adopted in specific areas. Consumer services, in Russian, and additionally at the discretion of the manufacturer (performer, seller), in the official languages of the constituent entities of the Russian Federation and the native languages of the peoples of the Russian Federation. Article 9. Information about the manufacturer (artist, merchant) 1. The manufacturer (the seller, the seller) shall communicate to the consumer the firm name (s) of its organization, its location (legal address) and its operating mode. The seller puts the information on the sign. The manufacturer (the singer, the seller)-an individual entrepreneu-must provide the customer with information about the state registration and the name of the registered body. 2. If the type (s) of the manufacturer's activities (perpetrator, seller) are subject to licensing, the consumer shall be provided with information about the license number, the period of validity of the licence, as well as information about the authority which issued the licence. 3. The information referred to in paragraphs 1 and 2 of this article must also be brought to the attention of consumers in trade, consumer and other services in temporary premises, fairs, trays, etc. Cases where trade, household and other consumer services are carried out outside the permanent location of the seller (perpetrator). Article 10. Information about goods (work, services) 1. The manufacturer (the performer, the seller) is required to provide the necessary and reliable information on the goods (work, services) to the customer in a timely and reliable way. By individual types of goods (work, services), the list and means of communicating information to the consumer are established by the Government of the Russian Federation. 2. Information about goods (work, services) must necessarily contain: the standards required to comply with the goods (work, services); information about the main consumer goods goods (works, services) and food items-information on the composition (including the list of food and additives used in the process of their manufacture), weight and volume, food calories, and of substances harmful to health in comparison with mandatory requirements standards, as well as contraindications for certain types of disease. A list of goods (works, services), information about which should contain contraindications for certain diseases, is approved by the Government of the Russian Federation; price and conditions for the acquisition of goods (work, services); warranty period, if it is established in accordance with this Law; rules and conditions for the efficient and safe use of goods (works, services); service life or shelf life of goods (works), established under this Act, as well as information on the necessary The actions of the consumer after the expiry of the period and the possible consequences of failure to perform such actions if the goods (works) at the expiry of the specified time period endanger the life, health and property of the consumer or become unsuitable for use by purpose; the location (legal address) of the manufacturer (the executor, the seller) and the location of the organization (s) authorized by the manufacturer (s) for acceptance of the claims The repair and maintenance of the goods (work); information about the certification of goods (works, services) subject to mandatory certification; information about the rules for the sale of goods (work, services). If the consumer's consumer is in use, or if the consumer is failing to do so (defects), the consumer should be provided with information about it. 3. The information referred to in paragraph 2 of this article shall be notified to the consumers in the technical documentation attached to the goods (works, services), labels, labels or other means adopted for certain types of goods (work, ). Information on the certification of goods (works, services) is presented in the form of marking in the prescribed manner and in the technical documentation of certification information (certificate number, duration of validity, organ, etc. (...) (...) Food products packaged or packaged in the territory of the Russian Federation shall be provided with information on the place of manufacture. Article 11. The operating mode of the merchant (executor) 1. The regime of work of state, municipal, consumer and other types of consumer services is established by the decision of the executive authorities of the constituent entities of the Russian Federation and the local authorities. 2. The operating regime of organizations working in the areas of trade, consumer and other services for consumers and not referred to in paragraph 1 of this article, as well as individual entrepreneurs, shall be established by them independently. 3. The operating mode of the seller (performers) shall be brought to the attention of the consumers and must be in accordance with the established procedure. Article 12. The responsibility of the manufacturer (contractor, seller) for inadequate information on the goods (work, service), on the manufacturer (artist, seller) 1. If the provision of inadequate or incomplete information about the goods (work, service), as well as the manufacturer (performer, seller) has caused: acquisition of goods (work, services) not available required by the consumer, the consumer has the right to terminate the contract and demand full compensation for damages. At the same time, the consumer is obliged to return the goods (work performed) to the manufacturer (executor, seller); impossibility to use the purchased goods (work, services) for the purpose, the consumer is entitled to demand it in Reasonously short period of due information. If the information is not provided within a specified time period, the consumer is entitled to terminate the contract and claim full damages. At the same time, the consumer is obliged to return the goods (performed by work) to the manufacturer (executor, seller); defects of the goods (work) after transmission to the consumer, he has the right to present to the seller (manufacturer) the requirement, Under article 18, paragraphs 1 to 4, of this Law, or to present to the perpetrator the requirements of article 29 (1) of this Law; causing harm to the life, health and property of the consumer, he is entitled to demand from The manufacturer (s) of the damage compensation manufacturer (s), under article 14 of this Law, as well as to claim full compensation for losses caused to natural objects owned by the consumer. 2. When considering consumer claims for damages caused by unreliable or incomplete information about the goods (work, service), it is necessary to proceed from the assumption that the consumer does not have special knowledge of the properties and characteristics of the goods (work, services). Article 13. The responsibility of the seller (manufacturer, performer) for the violation of consumer rights 1. For the violation of consumer rights, the seller (manufacturer, performer) is liable under the law or contract. 2. The losses caused to the consumer shall be reimbursed in full in excess of the penalty (s) established by this Act or by the contract. 3. The penalty (s) and damages shall not relieve the seller (manufacturer, performer) of the performance of its obligations in kind to the consumer. 4. A seller (manufacturer, performer) shall be exonerated from liability for default or for the improper performance of obligations if it proves that default or improper performance has occurred due to insurmountable as well as on other grounds provided for by this Act. 5. The consumer requirements for the payment of penalty (s) provided for in this Act or contract are to be met by the seller (manufacturer, perpetrator) on a voluntary basis. 6. If the court satisfied the requirements of the consumer established by this Law, the court may issue a decision on the recovery from the seller (manufacturer, performer) that violated the rights of the consumer, to the federal budget of the fine in the amount of the claim for Non-voluntary compliance with consumer satisfaction. If public associations of consumers (their associations, unions) or local self-government bodies are applied for consumer protection, fifty per cent of the amount of the fine collected shall be transferred to these associations ( (...) (...) Article 14. Property liability for damage caused by defects in goods (work, services) 1. The harm caused to the life, health or property of the consumer through the design, production, prescription or other deficiencies of the goods (work, services) is to be repaid in full. 2. The right to claim compensation for the harm caused by the defects of the goods (work, service) is recognized for any victim, whether or not he or she was in a contractual relationship with the seller or not. 3. The harm caused to the life, health or property of the consumer shall be compensated if the damage is caused during the specified period of service or the shelf life of the goods (s). If the manufacturer (s) of the goods (s) must be in accordance with this Law, the period of service or the expiration date is fixed, but it is not established, or the consumer to whom the goods have been sold (performed) has not been established shall be informed of the necessary actions after the expiry of the period of service or the expiry date and the possible consequences of failure to perform such acts, the injury shall be compensated irrespective of the time it occurred. If, in accordance with paragraph 1 of Article 5 of this Law, the manufacturer (the perpetrator) has not established for the goods (work) the period of service, the damage is liable to be compensated if it has been caused within ten years from the date of the transfer of the goods (work) The consumer, and if the day of transmission cannot be established, from the date of manufacture (completion of the work). Harm caused by the defects of the goods shall be compensated by the seller or by the manufacturer of the goods at the choice of the victim. Injury caused by a lack of work or service is reimbursable by the executor. 4. The manufacturer (s) shall be responsible for the harm caused to the life, health or property of the consumer in connection with the use of materials, equipment, tools and other means necessary for the production of goods (execution, of the provision of services), regardless of whether the level of scientific and technical knowledge permits the identification of their specific properties or not. 5. The manufacturer (the perpetrator, the seller) shall be exempt from liability if it proves that the damage was caused by force majeure or by the consumer's infringement of the established rules for the use, storage or transport of the goods (work, services). Article 15. Compensation for moral injury Moral harm caused to the consumer by the manufacturer (perpetrator, seller) or organization acting as the manufacturer (seller) on the basis of the contract with it, the consumer's rights, The laws and legal acts of the Russian Federation that regulate relations in the field of consumer protection should be compensated by the injurer to the detriment of his or her guilt. The amount of compensation for moral injury is determined by the court. Compensation for moral damage shall be made regardless of the compensation of the property harm and the loss suffered by the consumer. Article 16. Invalidity of contract terms infringing consumer rights 1. The terms and conditions of the contract that infringe on the rights of the consumer in relation to the rules established by the laws or other legal acts of the Russian Federation in the field of consumer protection shall be deemed null and void. If, as a result of the performance of a contract that infringes the consumer's rights, it has suffered losses, they are to be reimbursed by the manufacturer (the seller, the seller) in full. 2. It is prohibited to condition the acquisition of goods (works, services) in the purchase of other goods (works, services). Losses incurred by a consumer as a result of a violation of his right to free choice of goods (work, services) are reimbursed by the seller (s) in full. 3. The seller (perpetrator) shall not be entitled without the consent of the consumer to provide additional services for payment. The consumer may require the seller (s) to refund the amounts paid for the provision without its consent. Article 17. Consumer judicial protection 1. Consumer protection is exercised by the court. 2. The plaintiffs are sued in the plaintiff's place of residence, or at the defendant's location or at the place of injury. 3. Consumers for claims related to the violation of their rights, as well as the Federal Antimonopoly Authority, the federal executive authorities (their territorial bodies), which monitor the quality and safety of goods (works, services), bodies of local self-government, public associations of consumers (their associations, unions) on claims for consumer interests, consumer groups, unspecified consumers, are exempted from payment of the state duty. Chapter II: Protection of consumer rights when selling goods to consumers Article 18. Consequences of the sale of an item of inadequate quality 1. The consumer who has sold the goods of poor quality, if it has not been agreed by the seller, has the right, at its own discretion, to claim: free removal of defects of the goods or reimbursement of expenses for their correction by the consumer, or a third person; proportional reduction of the purchase price; replacement of the same product (model, SKU); replacement by the same product (model, SKU) with the corresponding purchase price calculation; termination of the sales contract. At the same time, the consumer is obliged to return the goods with defects. The consumer may also claim full compensation for damages caused by the sale of defective goods. Losses shall be compensated within the time limits established by this Law to satisfy the relevant requirements of the consumer. For technically complex goods, the requirements of the consumer referred to in paragraphs 4 to 6 of this paragraph are to be met in the event of significant deficiencies in the goods. The list of such goods is approved by the Government of the Russian Federation. With respect to goods purchased by the contract seller for sale to consumers, the consumer requirements specified in paragraphs 2 and 4 of this paragraph are to be met with the consent of the seller. 2. The requirements referred to in paragraph 1 of this article shall be presented to the consumer of the seller or of the organization performing the function of the seller on the basis of the contract with it. 3. The consumer has the right to present the requirements specified in paragraphs 2 and 4 of paragraph 1 of this article, the manufacturer or the organization performing the function of the manufacturer on the basis of the contract with it. Instead of having to produce these requirements, the consumer may return the product of the wrong quality to the manufacturer and request that the sum paid for it be paid back. 4. In the event that a consumer of an item of improper quality has been acquired, the seller is obliged to substitute the goods for good quality or to repay the amount paid to the consumer if the defects of the goods were found within the shelf life limit. 5. The consumer's requirements are considered when the consumer is presenting a product or cash check, and in respect of the goods subject to the warranty period, the technical passport or other replacement document. The seller must issue a check or other document certifying the fact of purchase to the consumer. The seller (manufacturer) or organization performing the functions of the seller (manufacturer) on the basis of a contract with it is obliged to accept the goods of poor quality from the consumer and, if necessary, to carry out a quality check of the goods. The consumer is entitled to participate in the quality control of the goods. If a dispute arises as to the reasons for the defects of the goods, the seller or the organization performing the function of the seller (manufacturer) on the basis of the contract with it is obliged to carry out an examination of the goods at its own expense. The consumer has the right to challenge the conclusion of such a forensic examination. If, as a result of an examination of the goods, the defects have arisen after the transfer of the goods to the consumer as a result of a violation of the established rules for the use, storage or transport of the goods, the actions of third persons, or an insurmountable power, the consumer is required to reimburse the seller (manufacturer) or to the organization performing the function of the seller (manufacturer) on the basis of the contract with it, the cost of carrying out the examination, and the costs thereof for storage and The transport of the goods. The seller (manufacturer) or organization acting as the seller (manufacturer) on the basis of a contract with it is required to satisfy the consumer's requirements if they fail to prove that the defects of the goods have arisen since it was transferred to the consumer as a result of a violation of established rules for the use, storage or transport of goods, acts of third persons or force majeure. 6. Large goods and goods weighing more than five kilograms for repair, overwriting, replacement and return to the consumer shall be carried out by the forces and by the seller (manufacturer) or by the organization performing the function of the seller (manufacturer) on the basis of of the treaty with it. In the event of failure to perform this duty, and in the absence of the seller (manufacturer) or the organization performing the function of the seller (manufacturer) on the basis of the contract with it, the delivery and return of these goods may be made at the place of the consumer. to be implemented by the consumer. At the same time, the seller (manufacturer) or the organization performing the function of the seller (manufacturer) under a contract with the seller is required to reimburse the costs to the consumer for the delivery and return of the specified goods. Article 19. Time limit for consumer to claim for the defects of the goods 1. The consumer has the right to present the requirements of article 18 of this Law with respect to the defects of the goods if they are found during the warranty period or the shelf life established by the manufacturer in accordance with Article 5 of this Law. The law. With respect to goods for which the warranty period or shelf life is not established, the consumer has the right to present the specified requirements if the defects of the goods are found within six months from the date of transfer to the consumer, and in for a period of not more than two years from the date of the transfer to the consumer, if the longer period is not established by law or by the contract. 2. The warranty period of the goods, as well as the period of service, shall be calculated from the day of sale of the goods to the consumer. If it is not possible to establish the day of sale, the dates are calculated from the date of manufacture. For seasonal products (footwear, clothing, etc.), these dates are calculated from the time of the respective season, which is determined by the Russian Federation's constituent entities on the basis of climate conditions finding consumers. For the sale of goods by example, by mail, and in cases where the time of the contract of sale and the time of delivery of the goods to the consumer do not coincide, these dates are calculated from the day of delivery to the consumer, and if the goods have been sold requires a special installation (connection) or assembly, from the day of its installation (attachment) or assembly. If the day of delivery, installation (s) or assembly of the goods cannot be established, these dates are calculated from the date of the sales contract. With respect to immovable property, the warranty period and service period shall be calculated from the date of the state registration of the contract of purchase and sale of immovable property. The shelf life of the goods is determined by the period calculated from the day of manufacture of the goods during which it is usable, or the date prior to which the goods are usable. The shelf life of the product must meet the mandatory safety requirements of the product set by the standards. 3. The warranty periods may be placed on parts and parts of the main product. The warranty period for parts and parts is calculated in the same order as the warranty period for the main product. Warranty dates on parts and constituent parts of the main item cannot be less than the warranty period for the underlying product. If the component has a warranty period longer than the warranty period for the main product, the consumer has the right to present requirements for the defects of the goods, provided that the defects of the component The items are found during the warranty period for this product, regardless of the expiration of the warranty period for the main product. 4. The dates referred to in this article shall be communicated to the consumer in the information on the goods to be made available to the consumer in accordance with article 10 of this Law. 5. In the event of the identification of significant defects in the manufacturer's fault, the consumer has the right to present a claim to the manufacturer for the removal of the defects of the goods at the end of the warranty period by the manufacturer or after the expiry of the time limits specified in paragraph 2, paragraph 2, of this article. The specified requirement may be submitted within the prescribed period of service of the goods or within ten years from the date of the transfer of the goods, unless the service life of the goods is fixed. If this requirement is not met within twenty days from the day of the consumer's request, the consumer may, at his or her choice, present to the manufacturer other requirements established by article 18, paragraph 3, of this Law. Article 20. Disadvantages of the manufacturer (seller) 1. The defects found in the goods shall be removed by the manufacturer (seller) or by the manufacturer (s) acting as manufacturer (s) on the basis of the contract with the manufacturer within twenty days from the customer's claim for Elimination of product defects. 2. For non-expendable items, the manufacturer (the seller) or the manufacturer (s) acting as the manufacturer (s) under a contract with the manufacturer are required to produce the specified claim within seven days. To provide a similar product to the customer for the period of repair, ensuring delivery at its own expense. The list of non-expendable items for which the claim is not subject shall be set by the Government of the Russian Federation. 3. In the event of removal of the goods, the warranty period is extended for the period during which the goods have not been used. The period starts from the day of the consumer's request to eliminate the defects of the goods before the day of delivery after the end of the repair. 4. When the defects of the product are eliminated by replacing the component part or the bulk of the essential goods with a warranty period, the warranty period for the new component or part of the main product is calculated from the day of delivery to the consumer of the goods at the end of the repair. Article 21. Replacement of an item of improper quality 1. In the event that a customer finds defects in the goods and the requirement to replace such a product is made, the seller (manufacturer) or the organization acting as the seller (manufacturer) under a contract with the seller is obliged to replace the goods in the contract. a seven-day period from the date of the presentation of the claim by the customer and, if necessary, additional checking of the quality of the goods by the seller (manufacturer) or the organization performing the function of the seller (manufacturer) on the basis of the contract with within 20 days of the submission of the claim. If there is no seller (manufacturer) or organization performing the function of the seller (manufacturer) on the basis of a contract with the seller (manufacturer) required to replace the goods on the date of production of the specified claim, the seller (manufacturer) or The organization performing the functions of the seller (manufacturer) on the basis of a contract with it shall replace such goods within one month from the date on which the claim is submitted. At the request of the consumer, the seller (manufacturer) or the organization performing the function of the seller (manufacturer) under a contract with it is obliged to grant the consumer free of charge during replacement for the replacement period. durable goods, by ensuring that they are delivered at their own expense. This rule shall not apply to goods whose list is established in accordance with article 20, paragraph 2, of this Law. For areas of the Far North and other areas of seasonal imports, the customer's requirement to replace the goods is to be satisfied by the application of the consumer within the time required for the next delivery of the goods in question to those areas, In the absence of the seller (manufacturer) or organization performing the function of the seller (manufacturer) on the basis of a contract with the seller (manufacturer) necessary to replace the goods on the day of production of the said claim. 2. Improper quality should be replaced with a new product, that is, goods that are not used. When the product is replaced, the warranty period is re-calculated from the day the product is handed over to the consumer. Article 22. Time limit for satisfying individual consumer requirements Consumer requirements for the proportional reduction of the purchase price of the goods, reimbursement of expenses for correcting the defects of the goods by the consumer or by a third party, as well as damages, (a) (a) (c), (c), (c), (c), (c), (c), (c), (c), (b), (c), (c), (c), (c), (c)). No, within 10 days from the date of submission of the relevant requirements. Article 23. The responsibility of the seller (manufacturer) for the delay in meeting the consumer requirements 1. For violation of the time limits provided for in articles 20, 21 and 22 of this Law, as well as for failure to perform (delay) the request of the consumer for a period of repair (replacement) of the same goods, the seller (manufacturer) or the organization, The seller (manufacturer) shall, on the basis of the contract with the seller, pay the penalty of one per cent of the price of the goods to the consumer for each day of delay (foam). The price of the goods is determined from its price in the place where the consumer's request was to be satisfied by the seller (manufacturer) or by an organization performing the function of the seller (manufacturer) on the basis of A treaty with it, on the day of voluntary satisfaction of such a claim or on the day of the judgement, if the request was not voluntarily satisfied. 2. In the event of failure to satisfy the requirements of the consumer within the time limits stipulated in articles 20 to 22 of this Law, the consumer may, at his or her choice, present other requirements established by article 18 of this Law. Article 24. Accounts payable in case of acquisition of a product of inadequate quality 1. If the goods are not of the same quality (the model, the SKU), the product price is not recalculations. 2. When replacing the product of the wrong quality with the same product (model, SKU) if the price of the goods to be replaced is lower than the price of the goods provided in return, the consumer must pay the price difference; in the case of a price The price difference is paid to the consumer. In these calculations, in the event of an increase in the price of the goods to be replaced, the price of the consumer's demand is applied to the consumer if the price is lowered-on the day of purchase by the consumer. 3. Upon termination of the contract of sale, or the return of the defective quality to the manufacturer, or in satisfying the consumer's request to reduce the purchase price, the consumer prices are calculated in the event of an increase in the price of the goods on the basis of from the price of the goods on the day of satisfaction of the consumer's demand for avoidance of the contract of sale, or the return of the defective quality to the manufacturer, or the reduction in the purchase price, and in the event of a decline in the price of the goods, based on the price of the goods per day his shopping. 4. The consumers who have been sold on credit in case of avoidance of the sales contract are paid back the money paid for the return of the goods paid for the return of the loan, and the repayment of the loan is reimbursed. Article 25. The right of the consumer to exchange good quality goods 1. The consumer has the right to exchange the goods of good quality to the same goods from the seller, from whom the goods were purchased, if the goods in question were not in the form, size, falafel, flower, size or otherwise can be used by a consumer on a target. The consumer is entitled to an exchange of non-food items of good quality within fourteen days, not counting the day of purchase. The exchange of non-food items of good quality is made if the item is not in use, its commercial type, consumer properties, fillings, factory shortcuts, and cash receipts issued the consumer with the specified product sold. The list of goods not subject to exchange on the grounds specified in this article shall be approved by the Government of the Russian Federation. 2. In the event that a similar product is not available on the day of the consumer's request to the seller, the consumer has the right to terminate the sale contract at his own choice and to demand the return of the money paid for the goods or exchange it on the same item when the first item is sold. The seller is obliged to inform the consumer that the exchange of non-food items of inadequate quality has been made and is available for sale. -------------------------------------------------------------- GIZ: note. The official text of the document appears to be a typographical error: in the last sentence. 2 st. 25 should read "appropriate". -------------------------------------------------------------- Article 26. The rules of individual types of sales contracts are approved by the Government of the Russian Federation. Chapter III: Consumer protection when performing work (rendering services) Article 27. Timing of work (service delivery) 1. Contractor is obliged to carry out the work (provision of the service) within the time limit set by the rules for the execution of certain types of work (provision of certain services) or a contract for the performance of work (provision of services). The performance contract (provision of services) may provide for the duration of the work (provision of the service) if it is not provided for by the said rules, as well as for a shorter period than the time limit set by the said rules. 2. The period of service (service) may be determined by the date (period) to which the work (service) or (and) date (period) to which the worker is to perform the work (service provision) is to be completed. In the event that the performance of the work (provision of a service) is carried out in parts (delivery of the periodical press, maintenance) during the period of the performance contract (service delivery), there should be a private period (periods) (...) (...) Article 28. Consequences of the performance (service) violation by the executor 1. If the executor did not perform the work in a timely way (service provision) or if, at the time of the execution of the work (service), it became apparent that the performance of the work (provision of the service) would not be carried out on time and also in the event of delay work (service) to the customer is entitled by choice: to assign a new time period during which the executor is required to perform the work (service) and (or) finish the work (delivery Services) and demand a reduction in the cost of the work (provision of services); assign the work (service) to third parties at a reasonable price or perform it by its own forces, and require the performer to recover the costs incurred; to demand reduction of the price for the performance of the work (provision { \cs6\f1\cf6\lang1024 } Services { \cs6\f1\cf6\lang1024 } { \cs6\f1\cf6\lang1024 } Services { \cs6\f1\cf6\lang1024 The Consumer is entitled to also claim full compensation for damages caused by the violation of the start and/or completion of the work (rendering of the service). Losses shall be compensated in the time required to satisfy the relevant consumer requirements. 2. The new timescales assigned by the consumer, during which the executor is required to start the work (service provision) and complete the work (provision of the service), shall be specified in the performance contract (service provision). In the event of delay, the consumer may produce the other requirements specified in paragraph 1 of this article. 3. The price of the work performed (service provided), which is returned to the consumer upon avoidance of the contract of performance (service provision), and also taken into account in the reduction of the price of work performed (rendered service), shall be determined in accordance with paragraph 3 Article 24 of this Law. 4. Upon termination of the performance contract (provision of the service) if the executor did not perform the work in time (provision of the service) or carries out the work (provision of the service) so slowly that the execution of the work (Service) is not possible by the appointed time period, the perpetrator shall not be entitled to claim reimbursement for its costs incurred in the course of the work (service rendered), as well as payment for the work already done (service rendered). The peculiarity of the calculation between the consumer and the perpetrator in such cases may be determined by the rules for the execution of certain types of work (service provision). 5. In the event of a violation of the fixed dates of commencement and completion of the work (service) or assigned by the consumer under paragraph 1 of this article, the executor shall pay the consumer for each day (if the period is defined in the (a) The total cost of the contract is 3 per cent. A contract of performance (service) between the consumer and the perpetrator may be set to a higher penalty size (foam). Neustra (foaming) for violation of the terms of the start of work (service) is recovered for each day (if the period is defined in hours) of delay up to the start of the work (service) or presentation by the customer the requirements of paragraph 1 of this article. Neupat (foam) for violation of the completion of the work (service) is charged every day (if the period is defined in hours) until the end of the service (service) or presentation The consumer of the requirements of paragraph 1 of this article. The amount recovered by the customer for the penalty (s) cannot exceed the price of the individual service delivery or the total price of the order if the price of a particular service is not specified by the contract (...) (...) The size of the penalty (s) is determined based on the cost of the performance of the work (service), and if the specified price is not determined based on the total price of the order in the place where the consumer's claim was to be Satised by the perpetrator on the day of voluntary satisfaction of such a requirement or on the day of the judgement, if the request of the consumer was not voluntarily satisfied. 6. The consumer's requirements set out in paragraph 1 of this article are not subject to satisfaction if the perpetrator proves that the violation of the timing of the work (service delivery) occurred due to force majeure or by the fault of the consumer. Article 29. Consumer rights when finding faults (service provided) 1. The consumer, in finding the faults of the work performed (service rendered), has the right to demand: free elimination of deficiencies in the work performed (service rendered); corresponding reduction in price Work performed (service provided); Donation of another thing from a homogeneous material of the same quality or rework. At the same time, the consumer is obliged to return a thing previously handed over to him by the executor; to recover the expenses incurred by them to correct the defects of the service performed (service rendered) by their forces or by third parties. The customer's requirements for the removal of defects, the manufacture of another thing, or the re-execution of the work (service) may be accompanied by a requirement to reduce the price of the work performed (service rendered). The Consumer is entitled to terminate the performance contract (service provision) and to claim full damages if, within the specified contract, the performance of the service (service provided) is not resolved by the executor. The consumer also has the right to terminate the performance contract (service provision) if it finds significant deficiencies in the performance (service provided) or other significant exceptions to the terms of the contract. The Consumer is entitled to also claim full compensation for the losses caused to it due to deficiencies in the work performed (service rendered). Losses shall be compensated in the time required to satisfy the relevant consumer requirements. 2. The price of the work performed (service provided), which is returned to the consumer upon avoidance of the contract of performance (service provision), and also taken into account in the reduction of the price of work performed (rendered service), shall be determined in accordance with paragraph 3 Article 24 of this Law. 3. The requirements set out in paragraph 1 of this article may be presented in the event of detection of defects in the performance of the work performed (service rendered) or in the course of the performance of the work (rendering of the service) or in the event of impossibility of discovery Deficients in the performance of the work performed (service rendered) during the warranty period or within six months from the date of acceptance of the work performed (service rendered) in the absence of a warranty period. Requirements for deficiencies in the building or in other immovable property that cannot be detected during the performance of the work performed (service rendered) may be presented in case of deficiencies in the work performed (service rendered) in the The duration of the warranty period and, if absent, within two years from the date of the work performed (service rendered). 4. In the event of the identification of significant defects in the performance (service provided) of the perpetrator, the consumer is entitled to present a claim to the contractor for the removal of the defects of the performed work (service rendered) The expiry of the warranty period established for the work performed (service rendered) by the perpetrator or after the expiry of the time limits specified in paragraph 3 of this article. The customer's request may be made within a fixed term of service (service rendered) or within ten years from the date of the performance of the work performed (service rendered) if the service life of the completed service (Services provided) not established. If this requirement is not satisfied within the time limits set in article 30 of this Law, the consumer of his choice is entitled to demand: corresponding reduction in the price of work performed (service rendered); The costs incurred by them to address the shortcomings of the work performed (service provided) by their forces or third parties; the termination of the performance contract (service provision) and damages. Article 30. The time frame for addressing the shortcomings of the work performed (service rendered) Deficiencies of the work performed (service rendered) found during the course of the work (rendering of service) must be resolved within a reasonable time fixed by the customer. Deficiencies of the work performed (service provided) must be resolved within twenty days from the date of submission of the claim by the consumer, if the shorter period is not fixed by the contract (agreement of the parties) upon acceptance of the completed work (service provided) or the rules for the performance of certain types of work (provision of certain services). Assigned by the consumer, or by a contract (agreement of the parties), the period of elimination of deficiencies shall be specified in the contract or in another document signed by the parties. For violation of the terms of the service provided by this article, the executor pays the customer for each day of the delay in the penalty (s), the size and the order of the calculation shall be determined in accordance with article 28, paragraph 5, of this Law. In the event of a violation of these terms, the consumer is entitled to produce the other requirements prescribed in article 29, paragraphs 1 and 4, of this Law. Article 31. Time limits for satisfying individual consumer requests 1. Consumer demand for price reduction for work performed (service provided), recovery of expenses to address the deficiencies of the work performed (services rendered) by their forces or third parties, as well as compensation for damages caused The termination of the performance contract (service) under article 28, paragraph 1, and article 29, paragraphs 1 and 4, of this Law shall be subject to a period of ten days from the date on which the request is made. 2. Consumer requirements for the non-free manufacture of a homogeneous material of the same quality or to re-perform the work (service provision) are to be satisfied within the time-limit set for the urgent execution of the work ) and, if this period is not fixed, within the time limit provided for in the performance contract (service provision), which was unreliable. 3. For a violation of the time limits prescribed by this article, the executor pays the consumer for each day of delay the penalty (s), the size and the order of calculation to be determined in accordance with the paragraph. Article 28 of this Law. In the event of a violation of the time limits specified in paragraphs 1 and 2 of this article, the consumer is entitled to present to the executor the other requirements of article 28, paragraph 1, and article 29, paragraphs 1 and 4, of this Law. Article 32. The consumer's right to terminate a work contract (service) The consumer is entitled to terminate the performance contract at any time by paying the performer part of the price in proportion to the part of the service executed (service provided) until notice of avoidance of the said contract has been received. The consumer is also required to reimburse the contractor for the loss caused by the termination of the performance contract (service), within the difference between the part of the price paid in advance of the notice of avoidance of the said contract The work performed (service provided) and the price of all the work performed (service provided). Article 33. Cost estimates (service provision) 1. A firm or rough estimate may be prepared for the performance of the work (service) provided under the performance contract (service provision). Such estimates are mandatory at the request of the consumer or the perpetrator. 2. The perpetrator shall not be entitled to claim payment for the performance of the work (provision of the service) and additional expenses not included in the firm estimate if the consumer has not agreed to perform such work (provision of the service) or has not ordered the executor to perform such work (...) (...) If there is a need to exceed estimates, the executor must immediately alert the consumer. In this case, the consumer is entitled to waive the performance contract (provision of the service) by compensating the contractor for the expenses incurred and the work performed (service rendered), according to the original estimate. If the perpetrator did not warn the consumer that the approximate estimates had been exceeded, the perpetrator was obliged to perform the work (provide the service) within the initial estimates. Article 34. Run work from the executor material 1. The perpetrator is obliged to carry out the work defined by the performance contract, from its material and by its means, if the consumer does not require the performance of the work from its material. The perpetrator of the work from his or her material shall be responsible for the appropriate quality of the material. 2. The material shall be paid by the user when the contract is concluded, in whole or in the amount specified in the rules of performance of the individual works or in the contract of performance of work subject to the final calculation upon receipt. If the order of the contractor is not provided for by the agreement of the parties, the executor of the work executed by the contractor. 3. In the cases provided for by the said rules or contract of performance, the material may be provided by the executor to the customer on credit. The subsequent change in the price of the loan provided by the artist does not entail any recalculation. 4. The executor's material, tools, and other items are delivered to the executor's place of work. Article 35. Perform work from the material (s) of the consumer 1. If the work is performed in whole or in part from the material (s) of the consumer, the executor is responsible for the preservation of this material (s) and the correct use of the material. Assigned to: warn the consumer about the unsuitability or bad quality of the material (s) transmitted by the consumer; present a report on the consumption of the material and return the remainder. In case of partial or partial loss (damage) of material (s) taken from the consumer, the performer is obliged within three days to replace it with a uniform material (a thing) of the same quality and at the consumer's desire to make a product of a uniform material (s) within a reasonable period of time, and in the absence of a uniform material (s) of the same quality, to compensate the consumer twice the price of the lost (damaged) material (s), as well as the costs incurred by the consumer. 2. The price of the lost (damaged) material (s) is determined on the basis of the price of the material (s) that existed in the place in which the consumer's claim was to be satisfied by the executor on the day of voluntary satisfaction or on the day of the judgement, if the consumer's request was not voluntarily satisfied. The price of the material (s) passed to the executor is determined by the customer and is specified in the performance contract or in another document (receipt, order) confirming its conclusion. 3. Contractor shall be liable for the total or partial loss (damage) of the material (s) material it has received from the consumer, if the consumer has been warned about the special properties of the material (s) that may lead to it total or partial loss (damage). Failure by the executor of the special properties of the material (s) does not absolve him of responsibility. Article 36. The obligation of the perpetrator to inform the consumer of the circumstances that may affect the quality of the work performed (service rendered) Contractor is obliged to inform the consumer in a timely way that compliance with the instructions Consumers and other circumstances, depending on the consumer, can reduce the quality of the work done (service provided). If the consumer, despite being informed by the perpetrator in a timely and reasonable manner, does not replace inappropriate or defective material within a reasonable time, does not change the manner of performance (service provision) or not other circumstances that may reduce the quality of the work performed (service provided), the executor has the right to terminate the performance contract (service provision) and to claim full compensation for damages. Article 37. The procedure for calculating the work performed (service rendered) The order of payment for completed work (rendered service) is determined by the contract between the customer and the executor. The Consumer is required to pay the full work performed by the executor (service rendered) upon completion, unless otherwise specified by the law or other legal acts of the Russian Federation or the contract between the consumer and the perpetrator. Article 38. Domestic and other consumer services Rules for consumer and consumer services (rules for the performance of certain types of work and rules for the provision of certain services) are approved by the Government of the Russian Federation. Article 39. Regulation of the provision of certain services Consequences of a breach of the terms of contracts for the provision of certain services, where such contracts are not, by their nature, subject to this Chapter, shall be determined by law. Chapter IV: State and public protection of consumer rights Article 40. The powers of the Federal Antimonopoly Authority 1. The Federal Antimonopoly Authority (its territorial bodies) exercises State control over the observance of the laws and other legal acts of the Russian Federation regulating relations in the field of consumer protection. This body (its territorial bodies) directs: , within its competence, to order manufacturers (performers, sellers) to stop consumer rights violations, including the cessation of the sale of goods with Expiry date as well as the termination of the sale of goods (performance) to which the shelf life or life of the goods is to be established, but not established, and the suspension of the sale of goods (performance, services) Lack of reliable and sufficient information about the goods (work, service); materials on consumer rights violations in the authority that issued the license for the activity concerned to decide whether to suspend this license or early cancellation; The procuratorial authorities and other law enforcement agencies have jurisdiction over the prosecution of criminal cases on the grounds of violation of statutory rights of consumers. 2. The Federal Antimonopoly Authority provides official explanations on the application of the laws and other legal acts of the Russian Federation regulating relations in the field of consumer protection. 3. The Federal Antimonopoly Authority (its territorial bodies) has the right to conclude agreements with manufacturers (implementing agents, sellers) on their compliance with the rules and customs of business in the interests of consumers. 4. The Federal Antimonopoly Authority (its territorial bodies) has the right to apply to the court for consumer protection in cases where consumer rights have been violated, to institute legal proceedings in the interests of a certain number of consumers. liquidations of the manufacturer (artist, seller) or termination of the business of the individual for repeated or gross violation of statutory or other legal acts of consumer rights, as well as to sue for arbitration Courts to individual entrepreneurs for enforcement of fines Evasive or late execution of orders. The Federal Antimonopoly Authority (its territorial bodies) may be tried by the court to take part in the process or take part in the process of its initiative to give an opinion on the case in order to protect the rights of consumers. Article 41. Duty of the manufacturer (contractor, seller) to provide information to the Federal Antimonopoly Authority (its territorial bodies) The manufacturer (the seller) is required by the Federal Antimonopoly Authority (its territorial bodies) to provide reliable documents, explanations in written and oral forms and other information necessary for the implementation of the Federal Antimonopoly Authority (its territorial bodies) within the established time limit the powers provided for in this Act. Article 42. Powers of the federal executive authorities (their territorial bodies) exercising control over the quality and safety of goods (works, services) 1. In order to ensure the safety of goods (works, services), the Federal Authority for Standardization, Metrology and Certification, the Federal Sanitary and Epidemiological Surveillance Authority, the Federal Environment and Natural Resources Authority and others Federal executive authorities (their territorial bodies) that monitor the quality and safety of goods (works, services) within their competence: monitor compliance with security requirements goods (work, services); route requirements eliminate violations of the requirements for the safety of goods (works, services), requirements to withdraw such goods (works, services), stop the production and sale of such goods (performance, provision of services), stop sales of goods with Expired dates and goods (works) for which shelf life or service life is due, but not established, as well as requirements for the suspension of the sale of goods (performance, services) in the absence of reliable and sufficient information on goods (work, services), to be removed from consumers and information about this consumer; bring suit before the courts, arbitration courts against manufacturers (performers, sellers) if they violate the requirements for the safety of goods (works, services). 2. In order to ensure the safety of goods (works, services), the Federal Authority for Standardization, Metrology and Certification, the Federal Epidemiological Surveillance Authority and other federal executive authorities responsible for monitoring the The quality and safety of goods (works, services), within their competence, establish mandatory requirements for the safety of goods (works, services) and monitor compliance with these requirements. 3. The coordination of the activities of the federal executive authorities responsible for monitoring the quality and safety of goods (works, services), as well as the organization and conduct of the work on the compulsory certification of goods (works, services) are entrusted to the authorities. Federal body for standardization, metrology and certification. Article 43. Penalties imposed by the Federal Antimonopoly Authority (its territorial bodies), the Federal Authority for Standardization, Metrology and Certification (its territorial bodies) and other federal executive authorities (their bodies) the territorial authorities), which control the quality and safety of goods (works, services) 1. The Federal Antimonopoly Authority (its territorial authorities) may impose a fine on the manufacturer (artist, seller) for evading or failing to comply with its legal orders to stop consumer rights violations in the The amount of up to 5,000 minimum wage levels established by federal law. The fine is imposed by the official of the Federal Antimonopoly Authority (its territorial body). 2. The Federal Authority for Standardization, Metrology and Certification (its territorial bodies) and other federal executive bodies (their territorial bodies), which monitor the quality and safety of goods (works, services), the extent of their competence to impose a fine in cases of: evasion of execution or failure to comply with their legal requirements by the manufacturer (perpetrator, seller)-up to 5,000 minimum wages, established by federal law; to consumers of goods (work, services) that do not meet the requirements for the safety of goods (works, services)-up to five thousand minimum wages established by federal law; (performance, services), including import, without certificates confirming the conformity of goods (works, services) to the mandatory requirements of standards-in the amount of the value of goods sold (work performed, services rendered); violations of mandatory product certification (work, services) certification authorities, as well as the provision of false results of testing of goods (works, services) by testing laboratories (centers) at their mandatory certification-in the amount of double value of the corresponding goods (works, services). 3. The amounts of fines specified in paragraph 1 and paragraphs 2 and 3 of paragraph 2 of this article shall be determined on a case-by-case basis, taking into account the amount of damage caused and other circumstances. Fines provided for in paragraphs 1 and 2 of this Article, imposed on manufacturers (performers, sellers), as well as certification bodies, testing laboratories (centres), except for a fine for sole proprietor, Wanted in a cordy order within thirty days from the date of the relevant decisions on the recovery of fines. The fines referred to in paragraph 1 and paragraphs 2 and 3 of paragraph 2 of this article, imposed on individual entrepreneurs, shall be paid in thirty days from the date of the relevant decisions on the imposition of fines. If individual entrepreneurs evade the payment of a fine within a fixed period of time, or if the fine is not paid in full, the authorities referred to in paragraphs 1 and 2 of this article shall have the right to apply to the arbitral tribunal with statements of recovery from of individual entrepreneurs of the respective amounts of the fine, as well as a penalty of one per cent of the amount of the fine imposed or the amount of the penalty paid for each day of delay. The fines referred to in paragraphs 4 and 5 of paragraph 2 of this article and imposed on individual entrepreneurs shall be collected in accordance with administrative law. 4. The amounts claimed under paragraphs 1 and 2 of this article shall be transferred to the federal budget. 5. Manufacturers (performers, sellers) of goods (works, services), certification authorities, testing laboratories (centres) have the right to apply to the arbitral tribunal to declare invalid, in whole or in part, the requirements of the federal of the competition authority (its territorial bodies), the Federal Authority for Standardization, Metrology and Certification (its territorial bodies) and other federal executive authorities (their territorial bodies) exercising control quality and safety of goods (work, services) or cancellation or on the amendment of the relevant fines. The Regulations and Orders on the imposition of fines by the above-mentioned federal executive authorities (their territorial bodies) may be appealed within six months from the date of their issuance. Article 44. Protection of consumer rights by local governments In order to protect consumers ' rights in the territory of municipal education, local governments have the right: to consider complaints by consumers, To advise them on consumer protection issues; to analyse contracts concluded by sellers (perpetrators, manufacturers) with consumers, in order to identify the conditions that infringe the rights of consumers; of goods (works, services) of inadequate quality and dangerous goods for life, health, property of consumers and the environment immediately notify federal executive authorities that monitor the quality and safety of goods (work, services); Goods (performance, services) that are not accompanied by reliable and sufficient information, or with expired expiry dates, or without expiry dates, if mandatory, to suspend the sale of goods (execution services) prior to the provision of information or to terminate Sale of goods (work, services); to apply to the courts for consumer protection (uncertain consumer of consumers). In order to protect consumers ' rights, local governments themselves form the appropriate structures. Article 45. The rights of public associations of consumers (their associations, unions) 1. Citizens are entitled to unite on a voluntary basis in public associations of consumers (their associations, unions), which carry out their activities in accordance with the Federal Law "On public associations" and their statutes. 2. Public associations of consumers (their associations, unions) in the cases provided for by the statutes of these associations (their associations, unions) are entitled to: participate in the development of requirements for the safety of goods (works, services), as well as OF THE PRESIDENT OF THE RUSSIAN FEDERATION product safety (work, services); verify compliance consumers and rules of commercial, domestic and other types of consumer services, to participate on behalf of consumers in expert examinations of violations of consumers ' rights; to contribute to the federal executive authorities, Organization of a proposal for measures to improve the quality of goods (works, services), the removal of goods (works, services) hazardous to life, health, property of consumers and the environment; authorities in the exercise of control over the The application of regulated prices; to the prosecution authorities and the federal executive authorities to bring to justice those responsible for the production and sale of goods (performance, services), The relevant requirements for the safety and quality of goods (works, services), as well as violations of consumer rights established by laws or other legal acts of the Russian Federation; Protests for the annulment of federal acts of the executive branch, acts of the executive branch of the constituent entities of the Russian Federation and acts of local self-government bodies that contravene the laws governing the relations in the field of consumer protection; Consumers ' rights (an uncertain consumer circle). Article 46. Protection of the interests of uncertain consumer circles Federal Antimonopoly Authority (its territorial bodies), federal executive authorities (their territorial bodies) exercising control over quality and safety goods (works, services), local governments, public associations of consumers (their associations, unions) have the right to sue for recognition of the actions of sellers (manufacturers, performers) or organizations performing the functions of sellers. (manufacturers) illegals with regard to the indefinite range of consumers and the cessation of these activities. In granting such a claim, the court shall order the offender to bring the decision of the court to the prescribed time by the court through the media or otherwise. The court's decision to recognize the action of the seller (manufacturer, performer) or organization performing the function of the seller (manufacturer) on the basis of a contract with it wrongful for an indeterminable circle Consumers are mandatory for the court to hear a consumer's claim on the civil effects of the seller's (manufacturer, performers) or seller's (manufacturer) function under a contract with the consumer, Whether these acts have taken place and whether they have been committed by individuals. Concurrently with the satisfaction of a claim brought by the public association of consumers (their association, union) in the interests of an uncertain circle of consumers or a particular consumer, the court decides on the compensation of the public. Associations of consumers (their associations, unions) of court costs related to the processing of the case, including the costs of involving experts in the case. Russian Federation Russian Federation House of the Russian Federation. 7 February 1992. N 2300-1