On The Protection Of The Rights Of Consumers

Original Language Title: О защите прав потребителей

Read the untranslated law here: http://pravo.gov.ru/proxy/ips/?doc_itself=&infostr=x&backlink=1&fulltext=1&nd=102014512

New Edition-the Federal law dated 09.01.96 g. N 2-FZ of the Russian Federation Law on protection of consumer rights (as amended by the federal laws of 17.12.99 N-FZ 212;
from out N 196-FZ; from 22/08/2004, no. 122-FZ;
from Nov 02, 2004 N 127-FZ; from 21.12.2004 N 171-FZ;
from 27.07.2006 N 140-F3; from 16.10.2006 N 160-FZ;
from 25.11.2006 N 193-FZ; from 25.10.2007. N 234-FZ;
from 23.07.2008 N 160-FZ; from 03.06.2009 N 121-FZ;
from 23.11.2009 N 261-FZ; from 27.06.2010 N 162-FZ;
from 18/07 N 242-FZ; from 25 N 93-FZ;
from 28/07/2012 N 133-FZ; from 02.07.2013 N 185-FZ;
from 21.12.2013 N 363-FZ; from 05.05.2014 N 112-FZ;
from 13.07.2015 N 233-FZ) this Act regulates the relations arising between consumers and producers, performers, importers, sellers with the sale of goods (execution of works, rendering services), establishes the right of consumers to purchase goods (works, services) of good quality and are safe for life, health, property, the environment and consumers Wednesday, getting information of goods (works, services) and on their producers (performers, vendors), education, State and social protection of their interests and also defines a mechanism for the realization of these rights. (As amended by the federal laws on 21.12.2004 N 171-FZ; from 25.10.2007. N 234-FZ) key concepts used in this law: consumer-citizen, having intention to order or purchase or booking, acquiring or using the goods (works, services) solely for personal, family, household and other needs, not connected with entrepreneurial activity; (As amended by the Federal law of 17.12.99 N 212-FZ) manufacturer-organization, regardless of its legal form, as well as an individual entrepreneur, producing goods for realization of consumers; (As amended by the Federal law of 17.12.99 N 212-FZ) artist organization-regardless of its legal form, as well as individual entrepreneur who perform work or provide services to consumers under the compensatory contract; (As amended by the Federal law of 17.12.99 N-FZ 212) seller-organization, regardless of its legal form, as well as an individual entrepreneur, implement products to consumers under the contract of sale; (As amended by the Federal law of 17.12.99 N 212-FZ)
(Seventh paragraph of ineffective federal law from 21.12.2004 N 171-FZ) lack of goods (works, services)-non-conformity of the goods (works, services) or mandatory requirements stipulated by law or by a procedure established by a statute or contract terms (in their absence or incompleteness of conditions typically requirements), or the purposes for which the goods (work, service) of this kind typically used, or objectives of which the seller (executor) was informed by the customer while concluding the contract or sample and (or) description in sale by sample and (or) description; (As amended by the federal laws of 17.12.99 N-FZ 212; from 25.10.2007. N 234-FZ) drawback of goods (works, services)-fatal flaw or shortcoming that cannot be eliminated without disproportionate cost or time, or taped, or repeatedly manifested itself again after his removal, or other such disadvantages; (As amended by the federal laws of 17.12.99 N 212-FZ from 21.12.2004; N 171-FZ) safety of goods (works, services)-safety of goods (works, services) for life, health, property of the consumer and the environment Wednesday, under normal conditions of use, storage, transportation and disposal, as well as the implementation of works (provision of services);
authorized by the manufacturer (seller) organization or authorized by the manufacturer (seller) an individual entrepreneur (hereinafter referred to as the responsible organization or an authorized individual entrepreneur)-organization conducting certain activities, or organization established on the territory of the Russian Federation by the manufacturer (seller), including foreign manufacturer (foreign seller) that perform certain functions on the basis of a contract with the manufacturer (seller) and authorized them to adoption and satisfaction of consumers ' requirements in respect of goods of inadequate quality or individual entrepreneur , registered on the territory of the Russian Federation that performs certain functions on the basis of a contract with the manufacturer (seller), including with foreign manufacturer (foreign seller), and authorized the adoption and satisfaction of consumers ' requirements in respect of goods of inadequate quality; (The paragraph is supplemented by federal law from 21.12.2004 N 171-FZ) importer-organization, irrespective of the legal form or sole proprietorship engaged in the importation of goods for its eventual implementation in the territory of the Russian Federation. (The paragraph is supplemented by federal law from 21.12.2004 N 171-FZ) Chapter i. General provisions article 1. Legal regulation of relations in the field of consumer protection

1. relations in the field of consumer protection is regulated in the Civil Code of the Russian Federation, the present law and other federal laws (hereinafter referred to as the laws) and adopted in accordance with them and other normative legal acts of the Russian Federation. (As amended by federal law from 21.12.2004 N 171-FZ)
2. the Government of the Russian Federation may not charge the federal executive authorities take acts containing rules on the protection of the rights of consumers.
The Government of the Russian Federation shall have the right to issue to the consumer and the seller (manufacturer's, performer's, an authorized organization or an authorized individual entrepreneur, importer) rules required in the conclusion and execution of public contracts (contracts for the retail sale, supply, contracts on implementation of works and provision of services). (The paragraph is supplemented by federal law from 21.12.2004 N 171-FZ)
(The paragraph is supplemented by federal law from 25.11.2006 N 193-FZ; expired-the Federal law dated 18/N 242-FZ), Article 2. International treaties of the Russian Federation if an international treaty of the Russian Federation establishes rules on the protection of the rights of consumers than those provided for in this Act, the rules of the international treaty shall apply.
Article 3. The right of consumers to education in the field of consumer protection, consumers ' Right to education in the field of consumer protection is ensured by the inclusion of relevant requirements in federal State educational standards and educational programs, as well as through a system of information to consumers about their rights and about the necessary actions to protect these rights. (As amended by the Federal law of 02.07.2013 N 185-FZ), Article 4. The quality of the goods (works, services) 1. The seller (executor) shall pass to the consumer goods (work, provide a service), the quality of which complies with the Treaty.
2. In the absence of the contract about the quality of goods (works, services) seller (executor) shall pass to the consumer goods (work, provide a service) that corresponds to the usual requirements and fit for the purposes for which goods (work, service) of this kind typically used. (As amended by the Federal law dated 25.10.2007. N 234-FZ)
3. If the seller (executor) was raised at the conclusion of the contract the consumer aware of the specific purpose of purchasing of goods (execution of works, rendering services), the seller is obliged to transfer (the provider) consumer goods (work, provide a service), suitable for use in accordance with these objectives.
4. When selling goods and (or) the description the seller is obliged to provide to the consumer a product that corresponds to the sample and (or) description.
5. If the laws or rules they provided mandatory requirements to the goods (work, service), the seller is obliged to transfer (the provider) consumer goods (work, provide a service) that complies with these requirements. (As amended by federal law from 21.12.2004 N 171-FZ), Article 5. The rights and obligations of the manufacturer (performer) in establishing lifetime, expiration date of the goods (work), as well as the warranty period for the goods (work) 1. For the goods (work), designed for long-term use, the manufacturer (performer) has the right to establish life-the period during which the manufacturer (performer) undertakes to provide to the consumer the ability to use the product (work) and be responsible for significant drawbacks under paragraph 6 of article 19 and paragraph 6 of article 29 of this law. (As amended by federal law from 21.12.2004 N 171-FZ)
2. the manufacturer (performer) must establish the service life of the goods (work) non-expendable property, including components (parts, assemblies, aggregates), that after a certain period may pose a risk to life, health, consumer, cause harm to property or the environment Wednesday. (As amended by federal law from 21.12.2004 N 171-FZ)
3. service life of the goods (work) can be calculated in units of time, as well as in other units of measure (km, meters and other units on the basis of the destination of the goods (the result of). (As amended by the Federal law of 17.12.99 N 212-FZ)
4. For food, perfumery and cosmetic products, medicines, household products and other similar products (work) manufacturer (performer) must establish the shelf life period, after which the goods (work) is considered unusable for its intended purpose. (As amended by federal law from 21.12.2004 N 171-FZ)
5. sale of goods (performance) on the expiry of validity, as well as of goods (execution of works), which must be installed in the shelf life, but it is not installed, is prohibited. (As amended by the Federal law of 17.12.99 N 212-FZ)

6. the manufacturer (performer) has the right to install the product (work) warranty period-period during which if the product (the work of) lack of manufacturer (performer), a salesman, an authorized organization or an authorized individual entrepreneur, importer are obliged to meet the demands set by articles 18 and 29 of this Act. (As amended by federal law from 21.12.2004 N 171-FZ), the manufacturer is entitled to accept an obligation in relation to the deficiencies of the goods found at the expiration of the warranty period (additional commitment). (The paragraph is supplemented by federal law from 21.12.2004 N 171-FZ) Content of the additional obligation of the manufacturer, the validity of such obligations and implementation of consumer rights under such obligation shall be determined by the manufacturer. (The paragraph is supplemented by federal law from 21.12.2004 N 171-FZ)

7. the seller reserves the right to install the product warranty period if it is not installed by the manufacturer.
The seller shall be entitled to make a commitment to product flaws, discovered after the warranty period, the manufacturer (additional commitment).
The content of the additional obligations of the seller, the validity of such obligations and implementation of consumer rights under such obligation shall be determined by agreement between the consumer and the seller.
(Paragraph as amended by federal law from 21.12.2004 N 171-FZ)

8. the manufacturer (seller) shall be liable for material defects discovered during the period of validity of the additional obligations, in accordance with the second paragraph of paragraph 6 of article 18 of this Act, (a) after the expiration of the additional commitments in accordance with paragraph 5 of article 19 of this law. (Para supplemented by federal law from 21.12.2004 N 171-FZ), Article 6. Responsibility of the manufacturer to ensure the possibility of repair and maintenance of the product, the manufacturer must provide the ability to use the product during its useful life. For this purpose the manufacturer ensures the repair and maintenance of the goods, as well as production and supply in the trade and repair organizations in necessary for the repair and maintenance of volume and assortment of spare parts during the period of production of the goods and after removing it with production during the lifetime of the product, and in the absence of such order, within ten years from the date of transfer of the goods to the consumer.
Article 7. The right to security of consumer goods (works, services) 1. The consumer is entitled to the goods (work, service) under normal conditions of use, storage, transportation and disposal was safe for the life and health of the consumer, the environment Wednesday, as well as causing no harm to the property of the consumer. Requirements that should ensure the safety of goods (works, services) for the life and health of the consumer, the environment Wednesday, as well as the prevention of harm to the property of the consumer, are mandatory and shall be established by a statute or by a procedure established by a statute. (As amended by the Federal law of 17.12.99 N 212-FZ)
2. the manufacturer (performer) is obliged to ensure the safety of the goods (work) within the prescribed time limit or expiry date services goods (work).
If, in accordance with paragraph 1 of article 5 of this law, the manufacturer (performer) is not installed on the goods (work) life, he is obliged to ensure the safety of the goods (work) for a period of ten years from the date of transfer of the goods (work) to the consumer.
Damage caused to life, health or property of the consumer as a result of the failure of the security of the goods (work) shall be compensated in accordance with article 14 of this law.
3. If the safe use of goods (works, services), its storage, transportation and disposal must comply with special rules (hereinafter rules), the manufacturer (performer) must specify these rules in the accompanying documentation for the goods (work, service) on the label, labeled or otherwise, and the seller (ispolnitel) is obliged to communicate these rules to the attention of the consumer.
4. If the goods (works, services) Statute or by a procedure established by the mandatory requirements are established to ensure they are safe for the life and health of the consumer, the environment Wednesday and the prevention of damage caused to the consumer, the conformity of the goods (works, services) specified requirements is subject to obligatory confirmation in the manner provided by law and other legal acts. (As amended by federal law from 21.12.2004 N 171-FZ) is not allowed to sell goods (execution of works, rendering services), including imported goods (works, services), without information on compulsory confirmation of its conformity to the requirements specified in paragraph 1 of this article.
(Paragraph as amended by federal law from 17.12.99 N 212-FZ)

5. If it is established that, if the consumer established rules of use, storage or transport of the goods (work) it causes or is likely to cause harm to life, health and property of the consumer, the environment Wednesday, manufacturer (seller) is obliged to immediately suspend its production (implementation) to address the causes of harm and, where necessary, to take measures to withdraw it from circulation and withdrawal from the consumer (consumers).
If the causes of harm cannot be eliminated, the manufacturer (performer) must withdraw such goods (work, service). In case the manufacturer (performer) of the duties of the authorized federal body of executive power shall take measures to withdraw such goods (works, services) with internal market and (or) from a consumer or consumers in the manner prescribed by the legislation of the Russian Federation. (As amended by the federal laws on 21.12.2004 g. N 171-FZ; from 18/07 N 242-FZ) damages caused to the consumer in connection with the withdrawal of the goods (works, services), shall be reimbursed by the manufacturer (performer) in full.
6. (repealed-the Federal law from 21.12.2004 N 171-FZ) Article 8. The consumer's right to information on the manufacturer (performer, seller) and the goods (works, services) 1. The consumer is entitled to require the provision of adequate and reliable information on the manufacturer (performer, seller), its working mode and sold goods (works, services).
2. In paragraph 1 of this article, the information in a readable and accessible form is communicated to the consumer during the conclusion of sales contracts and agreements on performance of works (provision of services) means adopted in certain areas of customer service, in the Russian language, and optional, at the discretion of the manufacturer (performer), in the official languages of the constituent entities of the Russian Federation and the native languages of the peoples of the Russian Federation.
Article 9. Information on the manufacturer (performer, seller) 1. Producer (executor, seller) is obliged to bring to the attention of the consumer brand name (name), the place of its finding (address) and its mode of operation. The seller (executor) provides information on the signboard. (As amended by federal law from 21.12.2004 N 171-FZ) Manufacturer (seller)-individual entrepreneur-must provide the consumer with information on the State registration of the registered name and its body.
2. If the type of activity carried out by the manufacturer (contractor, seller) subject to licensing and (or) the contractor has the State accreditation to the consumer must be informed of the kind of activity the manufacturer (performer), license and (or) issue the certificate of State accreditation, the duration of these licenses and/or certificates, as well as information about the authority that issued the specified license and/or certificate. (As amended by federal law from 16.10.2006 N 160-FZ)
3. The information required by paragraphs 1 and 2 of this article shall be communicated to the consumer in the implementation of trade, domestic and other types of customer service in temporary premises, at fairs, stalls and in other cases, if the trade, domestic and other types of customer service are carried out outside the permanent location of the seller (executor).
Article 10. Information about the products (works, services) 1. Producer (executor, seller) is obliged to provide timely and necessary and truthful information to the consumer about the products (works, services), enabling them to the correct choice. For individual types of goods (works, services) and list the ways of bringing information to the consumer shall be established by the Government of the Russian Federation.
2. Information about the goods (works, services) must necessarily contain: the name of the technical regulations or other established by the legislation of the Russian Federation on technical regulation and indicating that mandatory confirmation of conformity product designation; (As amended by federal law from 21.12.2004 N 171-FZ)

information on basic consumer properties of the goods (works, services), foodstuffs the composition (including the name used during the manufacture of food supplements, dietary supplements, information about the availability of food components, obtained with the use of genetically modified organisms, if the content of these organisms in such component is more than nine-tenths of a percent), food value, appointment, conditions of use and storage of food about how to make ready meals, weight gain (volume), date and place of manufacture and packaging (packaging) foods, as well as information about contra-indications for their use in certain diseases. List of goods (works, services), which should contain the contraindications for use under certain conditions, is approved by the Government of the Russian Federation; (As amended by the federal laws on 21.12.2004 N 171-FZ; from 25.10.2007. N 234-FZ) dollar price and terms of purchase of goods (works, services), including payment for goods (works, services) after a certain period of time after their transmission (execution, delivery) to the consumer the full amount payable by the consumer and the amount of the repayment schedule; (As amended by the Federal law of 21.12.2013 N 363-FZ) warranty period, if it is set; (As amended by the Federal law of 17.12.99 N 212-FZ) terms and conditions for the effective and safe use of goods (works, services);

information about the energy performance of products in respect of which such information requirement determined in accordance with the law on energy conservation and energy efficiency; (new paragraph seventh augmented by federal law from 23.11.2009 N 261-FZ), service life or shelf life of goods (works), established in accordance with this law, as well as information about what to do after these periods, consumer and the possible consequences in case such actions If (work) after these periods pose a danger to life, health and property of the consumer, or become unusable for its intended purpose;
address (location), brand name (name) manufacturer (performer), an authorized organization or an authorized individual entrepreneur, importer; (As amended by the Federal law dated 25.10.2007. N 234-FZ) information on mandatory confirmation of conformity of the goods (works, services), referred to in paragraph 4 of article 7 of this law; (As amended by the Federal law of 17.12.99 N-FZ 212) information about the rules for the sale of goods (execution of works, rendering services);

indication of the specific person who will do the job (service), and information about it, if it makes a difference, depending on the nature of the work (services);(New paragraph eleven supplemented by federal law from 17.12.99 N 212-FZ) indication for the use of phonograms in providing entertainment services performers of musical works. (New paragraph twelfth supplemented by federal law from 17.12.99 N 212-FZ) If purchased consumer goods have been used or eliminated the disadvantage (disadvantages), the consumer should be provided with information about it.
3. The information required by paragraph 2 of this article shall be communicated to the consumer in the technical documentation supplied with the goods (works, services) on labels, marking or otherwise taken for certain types of goods (works, services). Information on mandatory confirmation of conformity of the goods shall be presented in the manner and ways, which are established by the legislation of the Russian Federation on technical regulation, and includes information about the document confirming such conformity, on the term of its action and the organization that issued it. (As amended by the federal laws of 17.12.99 N-FZ 212; from 21.12.2004 N 171-FZ) (second paragraph repealed federal law from 21.12.2004 N 171-FZ), Article 11. Mode of operation the seller (executor) 1. The mode of operation of public, municipal trade organizations, domestic and other types of customer service is set to address respectively the executive authorities of the constituent entities of the Russian Federation and bodies of local self-government.
2. Mode of operation of organizations active in the areas of commercial, domestic and other types of customer service and not referred to in paragraph 1 of this article, as well as individual entrepreneurs shall be established independently.
3. operation mode of the seller (executor) shall be communicated to the consumer and must conform to the established.
Article 12. Responsibility of the manufacturer (Executive Director, salesperson) for improper information on the goods (work, service), the manufacturer (performer, seller) (as amended by federal law from 21.12.2004 N 171-FZ)

1. If the consumer is not given the opportunity to immediately gain at the conclusion of the contract information about the goods (work, service), he shall be entitled to require from the seller (executor) for damages caused by unreasonable evasion of conclusion of the contract, and if the contract is concluded within a reasonable period of time to abandon his performance and demand a refund of the paid amount for the goods and compensation for other losses. (As amended by federal law from 21.12.2004 N 171-FZ) upon cancellation of the contract the consumer is obliged to return the goods (work, services, if possible by their nature) to the seller (executor). (As amended by federal law from 21.12.2004 N 171-FZ)
(Paragraph as amended by federal law from 17.12.99 N 212-FZ)
2. the seller (executor), not providing complete and accurate information to the buyer of the goods (work, service), shall bear responsibility stipulated by paragraphs 1-4 of article 18 or paragraph 1 of article 29 of this law, for defects of goods (works, services) arising after its transfer to the consumer due to the lack of such information. (New paragraph 2 is supplemented by federal law from 17.12.99 N 212-FZ)
3. When the infliction of harm to life, health and property of the consumer as a result of not providing him with complete and accurate information about the goods (work, service), the consumer is entitled to claim compensation for such harm as provided for in article 14 of this law, including the full damages caused to natural objects, owned (ownership) of the consumer. (New paragraph 3 has been supplemented by federal law from 17.12.99 N 212-FZ)
4. When considering consumer demands on compensation for damages caused by incorrect or insufficient information about the goods (work, service), it is necessary to proceed from assumptions about the consumer does not have special knowledge about the properties and characteristics of the goods (works, services). (Para 2 as amended, paragraph count 4 of the Federal law dated 17.12.99 g. N 212-FZ) Article 13. Responsibility of the manufacturer (seller's Executive authorized organization or an authorized individual entrepreneur, importer) for the violation of the rights of consumers (as amended by federal law from 21.12.2004 N 171-FZ dated December 30, 2008) 1. For violation of the rights of consumers, the manufacturer (performer, salesman, an authorized organization or an authorized individual entrepreneur, importer) shall bear responsibility stipulated by a statute or contract. (As amended by federal law from 21.12.2004 N 171-FZ)

2. Unless otherwise provided by law, the damages caused to the consumer shall be refunded in full amount in excess of the penalty (penalty), established by law or contract. (As amended by the Federal law of 17.12.99 N 212-FZ)
3. Payment of forfeit (fines) and damages do not absolve the manufacturer (seller's Executive authorized organization or an authorized individual entrepreneur, importer) from performance of its obligations in kind to the consumer. (As amended by federal law from 21.12.2004 N 171-FZ)
4. Manufacturer (performer, salesman, an authorized organization or an authorized individual entrepreneur, importer) shall be exempt from liability for failure to perform or improper performance of obligations if he proves that the failure to perform or improper performance of them happened due to force majeure, as well as on other grounds provided by law. (As amended by the federal laws of 17.12.99 N 212-FZ from 21.12.2004; N 171-FZ)
5. Demands for payment of forfeit (fines), under a statute or a contract, compensable manufacturer (contractor, vendor, or by an authorized individual entrepreneur, importer) on a voluntary basis. (As amended by the federal laws of 17.12.99 N 212-FZ from 21.12.2004; N 171-FZ)
6. In meeting the customer's requirements the Court established by law, the Court shall award damages from the manufacturer (seller's Executive authorized organization or an authorized individual entrepreneur, importer) for non-compliance with voluntarily meet the requirements of the consumer penalty at the rate of fifty percent of the amount awarded by the Court in favour of the consumer. (As amended by federal law from 21.12.2004 N 171-FZ) If a statement in defense of consumer rights advocate consumer associations (associations, unions) or local self-government bodies, fifty percent of the amount collected fine lists specified associations (associations, unions) or bodies.
Article 14. Liable for damages caused by deficiencies of the goods (works, services) 1. Damage caused to life, health or property of the consumer due to constructive, productive, prescription or other deficiencies of the goods (works, services) is subject to compensation in full.
2. the right to claim redress for injury suffered as a result of the deficiencies of the goods (works, services), is recognized for any victim regardless of whether he was in a contractual relationship with the seller (executor) or not.

3. Damage caused to life, health or property of the consumer, non-refundable, if the damage has occurred within the prescribed time limit or expiry date services goods (work).
If the product (work product) must be installed in accordance with paragraphs 2, 4 of article 5 of this Act, service life or expiration date, but it is not installed, or the consumer was not given full and accurate information about the life or expiry date, either to the consumer was not informed of the need to take action on end-of-life or expiry date and the possible consequences of failing to observe the or product (work product) on the expiry of these periods is dangerous to life and health, injury shall be compensable regardless of the time thereof. (As amended by the Federal law of 17.12.99 N 212-FZ) If in accordance with paragraph 1 of article 5 of this law, the manufacturer (performer) is not installed on the goods (work) lifetime harm non-refundable in the case thereof within ten years from the date of transfer of the goods (work) to the consumer, and if the day of transfer is impossible to ascertain, from the date of manufacture of the product (complete work).
Harm caused by deficiencies of the goods shall be compensated by the seller or the manufacturer of the goods at the choice of the injured party.
Damage caused as a result of the shortcomings of the work or services are non-refundable.
4. Manufacturer (performer) is responsible for damage caused to life, health or property of a consumer in connection with the use of materials, equipment, tools and other tools necessary for the production of goods (execution of works, rendering services), regardless of the level of allowed scientific and technical knowledge to identify their special properties or not.
5. the manufacturer (seller) shall be exempt from liability if he proves that the damage has occurred due to force majeure or violations of established rules of consumer use, storage or transport of the goods (works, services).
Article 15. Compensation of moral harm moral damage suffered by the consumer as a result of the violation by the manufacturer (contractor, vendor, or by an authorized individual entrepreneur, importer) consumer rights provided for by the laws and legal acts of the Russian Federation governing relations in the field of consumer protection is compensable for inflicting harm if there is his guilt. The amount of compensation for moral damage is determined by the Court and does not depend on the amount of compensation of property damage. (As amended by the federal laws of 17.12.99 N-FZ 212; from 21.12.2004 N 171-FZ) Compensation of moral harm can occur regardless of the compensation property damage and incurred by the consumer.
Article 16. Invalidity of terms and conditions of the agreement, infringing the rights of consumers 1. Terms and conditions of the agreement, infringing upon consumer rights compared with the rules established by laws or other legal acts of the Russian Federation in the field of consumer protection, be void.
If as a result of the execution of the contract, which infringes on the rights of the consumer, he had losses, they shall be reimbursed by the manufacturer (contractor, seller) in full.
2. it is prohibited to make the acquisition of some goods (works, services) compulsory purchase of other goods (works, services). Losses caused by the consumer as a result of the violation of his right to a free choice of goods (works, services), shall be reimbursed by the seller (executor) in full.

Prohibited from determining the satisfaction of consumers ' requirements imposed during the warranty period, conditions not related to deficiencies of goods (works, services). (The paragraph is supplemented by federal law from 21.12.2004 N 171-FZ)
3. the seller (performer) may not, without the consent of the user to perform additional services for a fee. The consumer has the right to refuse payment of such works (services), and if they paid, the consumer is entitled to require from the seller (executor) refund. User consents to perform additional services for payment is issued by the seller (executor) in writing, unless otherwise stipulated in the Federal law. (As amended by the federal laws of 17.12.99 N-FZ 212; 21.12.2013 N 363-FZ) Article 16-1. The form and procedure of payment for the sale of goods (execution of works, rendering services) 1. The seller (the provider) must ensure the possibility of paying for goods (works, services) by the use of national payment instruments, as well as cash payments at the choice of the consumer.
To ensure the possibility of paying for goods (works, services) using the national payment instruments in the framework of the national system of payment cards do not apply to subjects of entrepreneurial activity, profit from realization of goods (execution of works, rendering services) excluding value-added tax or book value of the assets (depreciated cost of fixed assets and intangible assets) for the preceding calendar year does not exceed the limits set by the Government of the Russian Federation for micro-enterprises.

2. Payment for goods (works, services) may be made by the consumer in accordance with the instructions of the seller (executor) by calculation through the subjects of national payment system, engaged in providing payment services in accordance with the legislation of the Russian Federation on the national payment system, unless otherwise stipulated by federal laws or other normative legal acts of the Russian Federation.
3. When paying for goods (works, services) in cash obligation to the consumer before the seller (executor) for payment of goods (works, services) are considered to be made in the amount of money made from the moment of making the cash to the seller (executor) or payment agent (subagent) exercising activities on payments from individuals.
When paying for goods (works, services) by translating consumer-provided cash without opening a bank account of the obligation of the consumer to the seller (executor) for payment of goods (works, services) are considered to be made in the amount of money made from the moment consumer cash credit or bank payment agent (subagent), carrying out activities in accordance with the legislation of the Russian Federation on the national payment system.
When paying for goods (works, services) by transferring funds within the framework of applicable forms of cashless payment obligation of the consumer to the seller (executor) for payment of goods (works, services) are considered to be made in the amount specified in the disposal of funds, since confirmation of its execution serving consumer credit organization.
4. When paying for goods (works, services) seller (executor) cannot install on one type of goods (works, services) different prices depending on their method of payment through cash payment or through applicable forms of cashless settlements.
5. the seller (executor) is responsible for the damages caused by user in violation of the requirements of paragraph 1 of this article.
(Article supplemented by federal law from 05.05.2014 N 112-FZ) Article 17. Judicial protection of rights of consumers 1. Consumer protection is carried out by the Court.
2. consumer protection Lawsuits can be filed at the option of the plaintiff in the Court of the place: finding the Organization and if the defendant is an individual entrepreneur, his residence;
residence or stay of the claimant;
formation or performance of a contract.
If the claim arises from activities to organize its branch or representative office, he can be brought before the Court at the location of its branch or representative office.
(Paragraph as amended by federal law from 21.12.2004 N 171-FZ)
3. consumers and other plaintiffs in cases involving violation of consumer rights, are exempted from payment of the State fee in accordance with the legislation of the Russian Federation on taxes and fees. (As amended by the Federal law of 18 N 242-FZ), chap. II. PROTECTION of CONSUMERS ' RIGHTS when SELLING GOODS to CONSUMERS of Article 18. Consumer rights when it detects flaws in the goods (as amended by the Federal law dated 25.10.2007. N 234-FZ dated December 30, 2008) 1. The consumer if product flaws, if they have not been arranged by the seller, at its option may require replacement of the goods: this same brand (the same models and (or) the article);
need to be replaced on the same product different brand (model, marking) with a corresponding recalculation of the purchase price;
require a commensurate reduction of the purchase price;
demand the immediate gratuitous address the shortcomings of a product or the reimbursement of their correction by the consumer or a third party;
withdraw from the contract of sale and demand a refund of the paid amount for the goods. On the seller's request and at his expense, the consumer must return the goods with defects.
In doing so, the consumer has the right to demand full compensation for damages caused by him as a result of the sale of goods of inadequate quality. Damages are compensated in terms established by the present law to meet the relevant requirements of the consumer.
Against sophisticated consumer goods in case of detection of deficiencies therein shall be entitled to withdraw from the contract of sale and demand a refund for such product amount or make a claim for a replacement to the product of the same brand (model, marking) or on the same product different brand (model, marking) with a corresponding recalculation of the purchase price within fifteen days from the date of transfer to the consumer of such goods. After this period, the said requirements subject to address in any of the following cases: the discovery of a significant shortage of goods;
violation of this law address the deficiencies of the goods;
failure to use the product during each year of the warranty period in the aggregate of more than thirty days due to repeated removal of its various shortcomings.
List of technically sophisticated products is approved by the Government of the Russian Federation.

(Revision of the Federal law dated 25.10.2007. N 234-FZ)
2. The requirements specified in paragraph 1 of this article shall be submitted by the consumer to the seller or authorized organization or an individual entrepreneur. (As amended by federal law from 21.12.2004 N 171-FZ)
3. The consumer shall have the right to make the requirements specified in the second and fifth subparagraphs of paragraph 1 of this article, the responsible organization or an authorized individual entrepreneur, importer. (As amended by the federal laws on 21.12.2004 N 171-FZ; from 25.10.2007. N 234-FZ) instead of presentation of these requirements, the consumer has the right to return to the manufacturer or importer of goods of inadequate quality and demand a refund of the paid amount for it. (As amended by the Federal law dated 25.10.2007. N 234-FZ)

4. (repealed-the Federal law dated 25.10.2007. N 234-FZ) 5. Lack of consumer cash or purchase receipt or other document certifying the fact of and conditions for purchase of goods, is not a ground for refusing its demands.
The seller (manufacturer), an authorized organization or an authorized individual entrepreneur, importer are obliged to accept the goods of inadequate quality among consumers and in case of necessity to conduct an audit of the quality of the goods. The consumer has the right to participate in the verification of the quality of the goods. (As amended by federal law from 21.12.2004 N 171-FZ) in the event of a dispute as to the causes of the deficiencies of the goods the seller (manufacturer), an authorized organization or an authorized individual entrepreneur, importer are obliged to inspect the goods at his own expense. Examination of the goods shall be carried out within the time frame set out in articles 20, 21 and 22 of this Act in order to meet the customer's requirements. The consumer has the right to be present during the examination of the goods, and in case of disagreement with the results challenge the conclusion of such examination in court. (As amended by the Federal law dated 25.10.2007. N 234-FZ) If as a result of the examination of the goods found that its shortcomings have arisen as a result of circumstances for which does not meet the seller (manufacturer), the consumer shall compensate the seller (manufacturer), an authorized organization or an authorized individual entrepreneur, importer costs of examination, as well as the costs of storage and transportation of goods. (As amended by federal law from 21.12.2004 N 171-FZ)
(Paragraph as amended by federal law from 17.12.99 N 212-FZ)
6. the seller (manufacturer), an authorized organization or an authorized individual entrepreneur, the importer is responsible for material defects for which the warranty period is not set if the consumer can prove that they have arisen before the transfer of the goods to the consumer or for reasons arising prior to that point. (As amended by federal law from 21.12.2004 N 171-FZ) in respect of goods for which a warranty period, the seller (manufacturer) or as the seller (manufacturer) on the basis of a contract with him, the organization responsible for material defects, if not proves that they arose after the handing over of the goods to the consumer as a result of the breach of consumer rules of use, storage or transport of the goods, actions of third parties or force majeure.
(New paragraph 6 supplemented by federal law from 17.12.99 N 212-FZ)
7. delivery of bulky goods and goods weighing more than five pounds for repair, replacement, markdowns and (or) return their consumer carried out by and for the account of the seller (manufacturer, an authorized organization or an authorized individual entrepreneur, importer). In the case of non-observance of this obligation, as well as in the absence of the seller (manufacturer, an authorized organization or an authorized individual entrepreneur, importer) at the place where the consumer delivery and/or return of the goods can be carried out by the user. At the same time, the seller (manufacturer, an authorized organization or an authorized individual entrepreneur, importer) shall reimburse the consumer costs associated with the delivery and (or) returning the goods. (As amended by federal law from 21.12.2004 N 171-FZ) Article 19. The timing of the presentation of the requirements for consumer product deficiencies 1. The consumer has the right to submit under article 18 of this law requirements to the seller (manufacturer, an authorized organization or an authorized individual entrepreneur, importer) with regard to the deficiencies of the goods if they are discovered within the warranty period or expiration date. (As amended by federal law from 21.12.2004 N 171-FZ) in respect of goods for which warranty periods or expiration dates are not set, the consumer shall have the right to make these requirements if the deficiencies of the goods found in a reasonable period of time, but within two years from the day of their transfer to the consumer if the longer term is not prescribed by law or contract.
(Paragraph as amended by federal law from 17.12.99 N 212-FZ)

2. the warranty period for the goods, as well as its durability is calculated from the day of handing over of the goods to the consumer, unless otherwise provided by the contract. If it is impossible to transfer day, these dates are calculated from the date of manufacture of the goods. (As amended by the Federal law of 17.12.99 N 212-FZ) for seasonal goods (clothing, footwear, and other), these shall be calculated starting from the moment of the season, a period which is determined by the constituent entities of the Russian Federation, respectively, based on climatic conditions of the location of consumers.
When selling goods samples by mail, as well as in cases where the time of conclusion of the contract of sale and the time of the transfer of the goods to the consumer does not match, these dates are calculated from the date of delivery of the goods to the consumer. If the consumer is deprived of the opportunity to use the goods due to circumstances dependent on the seller (in particular, item needs special installation, connection or an Assembly, it has disadvantages), the warranty period is not flowing until the seller of such circumstances. If the day of the delivery, installation, connection, product Assembly, eliminate seller-dependent circumstances due to which the user may not use the product for its intended purpose, cannot be determined, those periods shall be calculated from the day of conclusion of the contract of sale. (As amended by the Federal law of 17.12.99 N 212-FZ)
(Fourth Paragraph excluded the Federal law from 17.12.99 N 212-FZ), shelf life of the product is determined by the period commences from the date of manufacture of the goods, for which it is suitable to use, or the date before which the goods suitable for use.
The duration of the shelf life of the product must meet the mandatory requirements for product safety. (As amended by federal law from 21.12.2004 N 171-FZ)
3. Warranty periods may be placed on components and component parts of basic goods. The warranty periods for parts and components are calculated in the same manner as the warranty period for the primary product.
The warranty periods for parts and components of the product are considered equal to the warranty period for the primary product, unless otherwise stipulated in the contract. If the component product and part of the goods in the contract warranty period is set shorter than the warranty period for the main product, the consumer is entitled to claim that are associated with impaired component and an integral part of the product, when they are detected during the warranty period on the main product, unless otherwise provided by the contract. (As amended by the Federal law of 17.12.99 N 212-FZ) if the component is installed, the product warranty period longer than the warranty period for the primary product, the consumer is entitled to claim in respect of deficiencies of the goods provided that the deficiencies found in the component during the warranty period for this product, regardless of the expiration of the applicable warranty period on the main product.
4. the time limits referred to in this article shall be communicated to the consumer product information provided by the consumer in accordance with article 10 of this law.

5. In cases where the Treaty guarantee period is less than two years and material defects discovered after the warranty period consumer, but within two years, the consumer is entitled to submit to the seller (manufacturer) requirements referred to in article 18 of this law, if he proves that the material defects arose prior to its transfer to the consumer or for reasons arising prior to that point. (New paragraph 5 supplemented by federal law from 17.12.99 N 212-FZ)
6. In the event of significant disadvantages of goods the consumer may bring the manufacturer (authorized organization or an authorized individual entrepreneur, importer) grant addressing such shortcomings, if he proves that they arose before the handing over of the goods to the consumer or for reasons arising prior to that point. This requirement can be charged, if material defects discovered after the expiry of two years from the date of transfer of the goods to the consumer, within a specified period of service or the goods within ten years from the day of handing over of the goods to the consumer in the event of failure of duty. If this requirement is not fulfilled within twenty days from the date it was requested by the consumer or found them defect is fatal, users of their choice may bring the manufacturer (authorized organization or an authorized individual entrepreneur, importer) other paragraph 3 of article 18 of this law requirements or return the product to the manufacturer (authorized organization or an authorized individual entrepreneur, importer) and demand a refund of the paid sum. (As amended by federal law from 21.12.2004 N 171-FZ), Article 20. Shortcomings of the goods by the manufacturer (seller authorized organization or an authorized individual entrepreneur, importer) (as amended by federal law from 21.12.2004 N 171-FZ)


1. If the term of address the deficiencies of the goods not specified in writing by agreement of the parties, these shortcomings must be corrected by the manufacturer (seller authorized organization or an authorized individual entrepreneur, importer) immediately, i.e. the minimum term objectively necessary to resolve them in the light of generally applicable way. The deadline for remedying the deficiencies of the goods specified in writing by agreement of the parties, may not exceed forty-five days.
If during removal of product flaws become evident that they are fixed in a certain period by agreement of the parties, the parties may conclude an agreement on the new term of address the deficiencies of the goods. The absence of necessary to rectify the goods spare parts (parts, materials), equipment or similar reasons are not grounds for concluding an agreement on a new term and not exempt from liability for the violation of time established by agreement of the parties.
(Revision of the Federal law dated 25.10.2007. N 234-FZ)
2. durable goods manufacturer, seller or an authorized organization or an authorized individual entrepreneur obliged upon presentation of the consumer specified requirements within three days to provide free of charge to the consumer for a period of repair of the product, with the same basic consumer properties, delivering at his own expense. List of non-expendable assets to which the requirement does not apply, shall be established by the Government of the Russian Federation. (As amended by the federal laws of 17.12.99 N-FZ 212; from 21.12.2004 N 171-FZ; from 25.10.2007. N 234-FZ) 3. In case of remedying the shortcomings of the goods the warranty period for him shall be extended for the period during which the product was not used. That period shall run from the date of consumer demand for product defects until the date that the end of the repair.
When issuing the product manufacturer (seller authorized organization or an authorized individual entrepreneur, importer) shall provide in writing to the consumer information on the date of the treatment the consumer demanding the Elimination of discovered drawbacks of the product, the date of the handing over of the goods to the consumer in order to remedy the deficiencies of the goods, the date of address the deficiencies of the goods with their descriptions, used spare parts (parts, pieces) and the date of issuance of the goods to the consumer at the end of the address the deficiencies of the goods. (As amended by the Federal law dated 25.10.2007. N 234-FZ)
4. When the product defects by replacing the component or part of the main products that are installed on the new warranty periods component product or an integral part of basic products set the warranty period of the same duration as that of the replaced product or component part of a main product, unless otherwise provided by the contract, and the warranty period is calculated from the date of issue of this product to the consumer upon completion of the repair. (As amended by the Federal law of 17.12.99 N 212-FZ), Article 21. Replacement of goods of inadequate quality 1. In case of detection of consumer goods and the deficiencies of its claim was the replacement of the seller (manufacturer, an authorized organization or an authorized individual entrepreneur, importer) shall replace such goods within seven days from the date of presentation of the specified requirements of the consumer, and if necessary, additional quality checks of such goods by the seller (manufacturer or by an authorized individual entrepreneur, importer)-within twenty days from the date of presentation of the specified requirements.
If the seller (manufacturer, an authorized organization or an authorized individual entrepreneur, importer) at the time of presentation of the claim is for the replacement of goods, the replacement must be carried out within one month from the date of presentation of the claim.
In the far North and similar areas of consumer demand for replacement goods shall be satisfied in his statement in the time required for the regular delivery of the product concerned in these areas, in the absence of the seller (manufacturer, an authorized organization or an authorized individual entrepreneur, importer) required for the replacement of the goods on the day of presentation of specified requirements.

If replacement is required more than seven days, at the consumer's request, the seller (manufacturer or an authorized organization or an authorized individual entrepreneur) within three days from the date of presentation of the claim for replacement goods must provide free of charge for temporary use for the period of replacement of expendable goods, has the same basic consumer properties, ensuring its delivery at its own expense. This rule does not apply to goods, the list whereof shall be determined in accordance with paragraph 2 of article 20 of this law. (As amended by the Federal law dated 25.10.2007. N 234-FZ)
(Paragraph as amended by federal law from 21.12.2004 N 171-FZ)
2. The goods are of improper quality must be replaced with new goods, i.e. goods not second-hand.
When replacing the goods the warranty period shall be counted anew from the day of handing over of the goods to the consumer.
Article 22. The timing of individual customer satisfaction Requirements commensurate with the decrease of consumer the purchase price of the goods, the reimbursement of the rectification of deficiencies of the goods by the consumer or a third party, the refund for a product of a sum of money, as well as the claim for damages caused by the consumer as a result of the sale of goods of inadequate quality or providing incorrect information about a product, is subject to the satisfaction of the seller (manufacturer or by an authorized individual entrepreneur, importer) within ten days from the date of presentation of the relevant requirements. (As amended by the Federal law dated 25.10.2007. N 234-FZ)
(Article in the Editorial Office of the Federal law dated 21.12.2004 N 171-FZ), Article 23. The liability of the seller (manufacturer, an authorized organization or an authorized individual entrepreneur, importer) for the delay of the execution of the customer's requirements (as amended by federal law from 21.12.2004 N 171-FZ dated December 30, 2008) 1. For violation referred to in articles 20, 21 and 22 of this Act, terms, as well as for failure (delay) requirements of the customer for the period of repair (replacement) similar goods seller (manufacturer, an authorized organization or an authorized individual entrepreneur, importer), with such violations, the consumer pays for each day of delay penalty (a fine) in the amount of one percent of the price of the goods. (As amended by federal law from 21.12.2004 N 171-FZ) Price of the goods is determined on the basis of its prices, which existed in the place where the consumer demand was to be met by the seller (manufacturer or by an authorized individual entrepreneur, importer), daily voluntary meet such requirements or on the day of judgment, if the requirement was not satisfied voluntarily. (As amended by federal law from 21.12.2004 N 171-FZ)
2. In case of failure to comply with the requirements of the consumer within the time limits specified in articles 20-22 of this law, the consumer shall be entitled at its choice to present the other requirements set out in article 18 of this law.
Article 23-1. The consequences of a breach by the seller of the term transfer of pre-purchased consumer goods 1. Sales contract providing for the obligation of the consumer to pay for the goods previously, must contain a condition on the term of the handing over of the goods to the consumer.
2. If the seller receives a prepaid amount in a particular contract of sale the amount performed duty on transfer of the goods to the consumer within the prescribed term by such a treaty, the consumer is entitled to require of their choice: transfer of goods paid in the new period;
refund of advance payment of goods that are not passed to the seller.
In doing so, the consumer has the right to demand full compensation for damages caused by him as a result of violation of the contract of sale period transfer of the pre-purchased goods.
3. In case of violation of the contract of sale period transfer of the goods to the consumer pre-paid seller pays him for each day of delay penalty (penalty) in the amount of one half per cent of the provisional payment.
Penalty (fines) collected from the day when the purchase agreement on the transfer of goods to a consumer must be made prior to the date of transfer of the goods to the consumer or to meet the requirements of the customer on the day you return to him previously paid to them.
The amount payable by the consumer forfeits (penalty) cannot exceed the amount of the provisional payment.
4. Demands for the return of goods and amounts paid for the full damages are subject to seller's satisfaction within ten days from the date of presentation of the relevant requirements.
5. Demands set by paragraph 2 of this article are not compensable if the seller proves that the violation of the terms of the transfer of consumer pre-paid goods occurred due to force majeure or due to the fault of the user.
(Article supplemented by federal law from 25.10.2007. N 234-FZ)

Article 24. Calculations with the consumer in case of acquisition of goods of inadequate quality 1. When replacing the product inadequate quality to the product of the same brand (the same models and (or) article) recalculation of the prices of goods are not accepted. (As amended by the Federal law dated 25.10.2007. N 234-FZ)
2. When replacing the product inadequate quality on the same product different brand (model, marking) if the price of the goods to be replaced, lower prices of goods, provided in return, the consumer must pay the difference in price; If the price of the goods to be replaced is higher than the price of the goods provided in lieu of, the difference in prices paid to the consumer. The price of the goods to be determined at the time of replacement replacement and consumer demand is not satisfied with seller, price of the replaced goods and price goods instead passed are determined at the time of the Court's decision on replacement goods. (As amended by the Federal law of 17.12.99 N 212-FZ)
3. If the consumer demands of the product purchase price reduction commensurate with the price of goods at the time when the consumer demands for markdowns or, if it has not satisfied at the time of the Court's decisions on the equal reduction of the purchase price. (As amended by the Federal law of 17.12.99 N 212-FZ)

4. For return of goods of inadequate quality, the consumer has the right to demand reimbursement of the difference between the price of goods established by the Treaty, and the price of the product at the time of voluntary meet such requirements or if the claim was not satisfied voluntarily, at the time of the Court's decision. (New paragraph 4 is supplemented by federal law from 17.12.99 g. N-FZ 212; as amended by federal law from 21.12.2004 N 171-FZ) 5. In case of return of goods of inadequate quality sold on credit, the consumer returns the goods are paid for the amount of $ extinguished on the day of return specified product credit, as well as a refundable credit fee. (As amended by federal law from 21.12.2004 N 171-FZ)
6. In case of return of goods of inadequate quality, purchased by a consumer at the expense of consumer credit (loan), the seller must refund the consumer the price paid for the product amount and reimburse the paid consumer interest and other payments under the contract of consumer credit (loan). (Para supplemented by federal law from 21.12.2013 N 363-FZ), Article 25. Right to exchange goods of proper quality 1. The consumer has the right to redeem the merchandise goods of proper quality for a similar product from the retailer from whom the product was purchased, if the goods are not approached by shape, size, style, color, size or configuration. (As amended by the Federal law of 17.12.99 N-FZ 212) the user has the right to Exchange non-food goods of proper quality within fourteen days, excluding the day of purchase.
Exchange of non-food goods of proper quality is performed, if the product was not used, saved his appearance, consumer characteristics, seals, factory labels, as well as a purchase receipt or a receipt certifying payment of any specified goods document. Lack of consumer purchase receipt or cash register receipt or other proof of payment of the goods is not deprived of any document relying on eyewitness testimony. (As amended by federal law from 21.12.2004 N 171-FZ) List of goods not to be exchanged on grounds specified in this article shall be approved by the Government of the Russian Federation.
2. If there is no similar product on sale on the day of treatment the consumer to the seller, the consumer may withdraw from the contract of sale and demand a refund for the specified item. Consumer demand for refund paid for specified goods sum shall be satisfied within three days from the date of return of the specified product.
By agreement with the seller, the consumer exchanges can be provided upon receipt of similar goods in a sale. The seller must immediately inform the consumer about the receipt of similar goods in a sale.
(Paragraph as amended by federal law from 21.12.2004 N 171-FZ) Article 26. (Repealed-the Federal law dated 25.10.2007. N 234-FZ) Article 26-1. Remote way of selling goods 1. Retail sale contract may be concluded based on familiarizing consumers with the proposed seller product description by means of catalogues, brochures, booklets, photographs, communications (television, radio, mail and others) or other exclusive opportunity to observe first-hand the consumer with goods or sample the goods at the conclusion of such a Treaty (remote way of selling goods) ways. (As amended by the Federal law dated 25.10.2007. N 234-FZ)

2. The seller prior to the conclusion of the contract shall be given to the consumer information on basic consumer properties of the goods, on the address (location) of the seller, about the place of manufacture of the goods, the full corporate name (name) to the seller (manufacturer), the price and terms of purchase, on his delivery, life, shelf life and warranty expiration, on the order of payment, as well as the time limit within which a proposal for concluding a contract.
3. at the time of delivery of the goods to the consumer must be informed in writing about the product, as provided for by article 10 of this law, as well as provided for under paragraph 4 of this article, the information on the order and timing of the return of the goods.
4. The consumer shall have the right to reject the goods at any time before it is passed, and after the transfer of goods within seven days.
If the information on the order and timing of the return of the goods of proper quality was not given in writing at the time of delivery of the goods, the consumer has the right to reject the goods within three months from the moment of transfer of the goods.
Return of goods of proper quality occurs when the saved presentation, consumer properties, as well as a document confirming the existence and terms of purchase specified goods. The consumer's lack of proof and the terms and conditions of purchase of goods, does not deprive him of the possibility to rely on other evidence of purchase from this seller.
The consumer does not have the right to refuse goods of proper quality has individually-defined property, if the specified goods may be used exclusively by purchasing its consumer.
Upon cancellation of consumer goods the seller must return to him a sum of money paid by the consumer under the contract, except for the expenses of the seller for delivery of consumer returned product, not later than ten days from the date of presentation of the corresponding consumer requirements.
5. the impact of the sale of goods of inadequate quality remotely installed sale provisions articles 18-24 of this Act.
(Article supplemented by federal law from 21.12.2004 N 171-FZ) Article 26-2. Sale of certain kinds of goods sale of certain kinds of goods shall be established by the Government of the Russian Federation. (Article supplemented by federal law from 18 N 242-FZ), chap. III. CONSUMER PROTECTION in CARRYING OUT WORKS (PROVISION of SERVICES), article 27. Terms of execution of works (provision of services) 1. The executor is obliged to perform work (provision of services) within the period prescribed by the rules of performing certain types of work (providing certain types of services) or the execution of works (provision of services). In the Treaty on the execution of works (provision of services) may include the term for performance of works (provision of services), if the rules he is not foreseen, as well as a shorter term than the term established by the rules.
2. the term of execution of works (provision of services) can be determined by date (period), which should be finished work (provision of services) or (and) date (period), to which the artist must start to perform work (provision of services). (As amended by the Federal law of 17.12.99 N 212-FZ)
3. If the execution of the works (provision of services) is being implemented in a piecemeal fashion (shipping periodicals, maintenance) during the contract period of performance of works (provision of services), should provide for an appropriate period (periods) perform such works (provision of services).
By agreement of the parties to the contract may also provide for a time frame for completion of individual phases of work (intermediate deadlines).
(Para supplemented by federal law from 17.12.99 N 212-FZ) Article 28. Consequences of a breach of Executive deadlines (provision of services) 1. If the contractor has violated the terms of execution of works (provision of services)-the beginning and/or the end of the execution of works (provision of services) and (or) intermediate deadlines (provision of services) or during the execution of works (provision of services), it became apparent that it would not be completed in time, the consumer of their choice to: (as amended by the federal laws of 17.12.99 N-FZ 212; from 25.10.2007. N 234-FZ) to appoint the Executive term; (As amended by the Federal law of 17.12.99 N 212-FZ) to entrust the execution of works (provision of services) to third parties for a reasonable price or the conduct of its own forces and demand from the executor of reimbursable;
demand reduction of the price for execution of works (provision of services);
withdraw from the contract on the execution of works (provision of services). (As amended by federal law from 21.12.2004 N 171-FZ), the consumer has the right to demand full compensation for the damages caused by it in connection with violation of the timetable for the implementation of works (provision of services). Losses are compensated within the deadlines established to meet the relevant requirements of the consumer. (As amended by the Federal law of 17.12.99 N 212-FZ)
2. the designated consumer new deadlines (provision of services) are specified in the contract on the execution of works (provision of services). (As amended by the Federal law of 17.12.99 N 212-FZ)

In case of delay, the consumer is entitled to initiate new dates Executive Director other requirements established by paragraph 1 of this article.
3. Price of the work performed (provided services) returned to the consumer upon cancellation of the execution of the work (provision of services), as well as the relationships used to reduce the price of the work performed (provided services), shall be determined in accordance with paragraphs 3, 4 and 5 of article 24 of this law. (As amended by federal law from 21.12.2004 N 171-FZ)

4. Upon cancellation of the execution of the work (provision of services) the contractor does not have the right to demand reimbursement of its costs incurred in the process of execution of works (provision of services), as well as payment for work done (provided services), except if the user took the work (provided services). (As amended by the federal laws of 17.12.99 N 212-FZ from 21.12.2004; N 171-FZ)
(Second paragraph deleted-the Federal law dated 17.12.99 g. N 212-FZ)
5. in case of violation of the established deadlines for work (provision of services) or designated consumer on the basis of paragraph 1 of this article, new dates artist pays the consumer for each day (one hour, if the term is defined in hours) delay penalty (a fine) at a rate of three per cent of the price performance of work (provision of services), and if the price of execution of works (provision of services) Treaty on the execution of works (provision of services) is not defined-the total price of the order. Treaty on the execution of works (provision of services) between the consumer and the developer can be installed higher amount of forfeit (fines). (As amended by the Federal law of 17.12.99 N 212-FZ) Penalty (a fine) for violation of terms of the beginning of the execution of works (provision of services) shall be collected for each day (one hour, if the term is defined in hours) of delay until the beginning of the execution of works (provision of services), its stage or presentation of consumer requirements imposed by paragraph 1 of this article. (As amended by the Federal law of 17.12.99 N 212-FZ) Penalty (a fine) for violation of the terms of the end of the execution of works (provision of services), its stage shall be collected for each day (one hour, if the term; defined in hours) of delay until the end of the execution of works (provision of services), its stage or presentation of consumer requirements imposed by paragraph 1 of this article. (As amended by the Federal law of 17.12.99 N-FZ 212) the amount recovered by the consumer forfeits (penalty) shall not exceed the price of a particular type of work execution (rendering of services) or the total price of the order, if the execution price of the individual types of works (provision of services) is not defined in the Treaty on execution of works (provision of services).
The size of the penalties (fines) is determined on the basis of price-performance (rendering of services), and if the specified price is not determined on the basis of the total price of the order existed in the place where the consumer demand was to be met by the contractor in a voluntary day meet such requirements or on the day of judgment, if consumer demand was not satisfied voluntarily.
6. User Requirements established by paragraph 1 of this article are not compensable if the contractor proves that the violation of the terms of execution of works (provision of services) occurred due to force majeure or due to the fault of the user.
Article 29. Consumer rights when it detects deficiencies of the work performed (provided services) 1. Consumer when it detects deficiencies of the work performed (services rendered) shall be entitled to demand of their choice: gratuitous address the shortcomings of the work performed (provided services);
corresponding reduction in the price of the work performed (provided services);
gratuitous manufacturing other things from a homogeneous material of the same quality or re-performance. When the consumer is obliged to return the previously passed him executor of the thing;
reimbursement of costs incurred to remedy the deficiencies of the work performed (provided services) on your own or any third party.
Consumer satisfaction on non-reimbursable deficiencies, for the manufacture of other things or re-do work (provision of services) does not exempt from liability in the form of a penalty for violation of the end of the execution of works (provision of services). (As amended by the Federal law of 17.12.99 N 212-FZ), the consumer shall be entitled to withdraw from the contract on the execution of works (provision of services) and to demand full compensation for damages if the set specified terms of shortcomings of the work performed (provided services) is not eliminated. The consumer is also entitled to withdraw from the contract on the execution of works (provision of services) if they found significant shortcomings of the work performed (provided services) or other significant deviations from the terms and conditions of this agreement. (As amended by federal law from 21.12.2004 N 171-FZ), the consumer has the right to demand full compensation for damages suffered by him because of deficiencies in work (provided services). Losses are compensated within the deadlines established to meet the relevant requirements of the consumer.

2. the price of the work performed (provided services) returned to the consumer upon cancellation of the contract on the execution of works (provision of services), as well as the relationships used to reduce the price of the work performed (provided services), shall be determined in accordance with paragraphs 3, 4 and 5 of article 24 of this law. (As amended by federal law from 21.12.2004 N 171-FZ)

3. Requirements related to deficiencies in work (provided services) can be charged when making the work performed (provided services) or in the course of execution of works (provision of services) or, if unable to locate weaknesses when making work (provided services), within the time frames stipulated in this paragraph.
The consumer has the right to make claims related to deficiencies in work (provided services) if they are found within the warranty period, and if not available within a reasonable period of time, within two years from the date of adoption of the work performed (provided services) or five years in respect of deficiencies in the structure and other immovable property.
(Paragraph as amended by federal law from 17.12.99 N 212-FZ)
4. the perpetrator liable for works (services) that is not a warranty period, if the consumer can prove that they originated prior to its adoption, or for reasons arising prior to that point.
With regard to works (services), for which a warranty period, the contractor shall be responsible for its shortcomings, if not proves that they arose after the adoption of the work (services) consumer due to violations of the rules of use of the work product (service), actions of third parties or force majeure.
(New paragraph 4 is supplemented by federal law from 17.12.99 N 212-FZ)
5. In cases where the Treaty guarantee period is less than two years (five years for real estate) and disadvantages of works (services) are detected by a consumer after the warranty period, but within two years (five years for real estate), the consumer is entitled to claim, in accordance with paragraph 1 of this article, if he proves that such shortcomings have arisen prior to the adoption of the outcome of the work (services) or for reasons arising up to that point. (New paragraph 5 supplemented by federal law from 17.12.99 N 212-FZ)
6. In the event of significant disadvantages of work (services), the consumer has the right to executive produce a grant requirement deficiencies, if he proves that the deficiencies arose prior to acceptance of the work product (services) or for reasons arising prior to that point. This requirement may be made if such shortcomings are detected after two years (five years in real estate) from the day of acceptance of the work product (service), but within the set to the result of works (services) service life or for a period of ten years from the day of acceptance of the work product (services) by the consumer if the service is not installed. If this requirement is not fulfilled within twenty days from the date of its presentation of the consumer or the detected flaw is fatal, the consumer has the right to demand of their choice: (as amended by the Federal law of 17.12.99 N 212-FZ) corresponding reduction in prices for work performed (provided services);
reimbursement of costs incurred to remedy the deficiencies of the work performed (provided services) on its own or third parties;
rejection of the Treaty on the execution of works (provision of services) and damages. (As amended by federal law from 21.12.2004 N 171-FZ)
(Paragraph 4 as subclause 6 as amended by federal law from 17.12.99 N 212-FZ) Article 30. Deadlines for rectifying the shortcomings of the work performed (provided services) disadvantages of works (services) should be corrected within a reasonable period, the Executive appointed by the consumer. (As amended by the Federal law of 17.12.99 N 212-FZ)
(Second paragraph deleted-the Federal law dated 17.12.99 g. N 212-FZ) is assigned to address the shortcomings of term consumer goods indicated in the agreement signed by the parties or in any other document or in a statement sent to the consumer. (As amended by the Federal law dated 25.10.2007. N 234-FZ) for violation of this article deadlines to resolve the shortcomings of the work performed (services rendered) shall pay the consumer for each day of delay penalty (fine), the size and the procedure for the calculation of which shall be determined in accordance with paragraph 5 of article 28 of this law.
In case of violation of these periods, the consumer has the right to executive produce the other requirements provided for in paragraphs 1 and 4 of article 29 of this law.
Article 31. The timing of individual customer satisfaction 1. Demands on reducing prices for work performed (provided services), for reimbursement of the corrective work (provided services) on its own or third parties, as well as the return of the amount paid per job (service) monetary amounts and damages caused by the refusal of the contract as provided for in paragraph 1 of article 28, paragraphs 1 and 4 of article 29 of this law, shall meet within ten days from the day of the presentation of the relevant requirements. (As amended by federal law from 21.12.2004 N 171-FZ)

2. User Requirements on non-reimbursable manufacture stuff from a homogeneous material of the same quality or re-do work (provision of services) are subject to meet the deadline for the immediate execution of works (provision of services), and if this deadline is not installed in accordance with the Treaty on the execution of works (provision of services), which was unduly executed.
3. For a violation of this article dates meet individual requirements of consumer artist pay the consumer for each day of delay penalty (fine), the size and the procedure for the calculation of which shall be determined in accordance with paragraph 5 of article 28 of this law.
In case of violation of the terms specified in paragraphs 1 and 2 of this article, the user has the right to executive produce the other requirements provided for in paragraph 1 of article 28, paragraphs 1 and 4 of article 29 of this law.
Article 32. The right of the consumer to withdraw from the contract on performance of works (provision of services), the consumer shall be entitled to withdraw from the contract on performance of works (provision of services) at any time, subject to the payment to the performer actually incurred costs associated with the performance of the obligations under this Treaty.
(Article in the Editorial Office of the Federal law dated 21.12.2004 N 171-FZ) Article 33. Estimates for the execution of works (provision of services) 1. On execution of works (provision of services), the Treaty on the execution of works (provision of services), can be made firm or approximate estimates.
Drafting such estimates on the demand of the consumers or the Executive Director is required.
2. the contractor shall not have the right to demand increasing firm estimates and consumer-its reduction, including in the case where at the time of the conclusion of the Treaty cannot provide full volume to be performed works (provision of services) or necessary expenses.
The performer has the right to demand increasing firm estimates with a significant increase in the cost of materials and equipment provided by the contractor, as well as the services rendered to him by third parties services which were unforeseeable at the conclusion of the contract. In case of refusal of a consumer to fulfil this requirement, the executor has the right to terminate the contract in court.
(Paragraph as amended by federal law from 17.12.99 N 212-FZ)

3. If you need to perform additional work (additional services) and for this reason, significant exceedances approximate estimates, the agent shall promptly notify the consumer. If the consumer has not given consent to the excess of the approximate estimates, he has the right to withdraw from the contract. In this case, the performer may require the consumer to pay the price for work performed (provided services).
Artist, fails the need exceeded consumer predupredivshij approximate estimates, is obliged to fulfill the contract, retaining the right to pay for works (services) within the approximate estimates.
(Para supplemented by federal law from 17.12.99 N 212-FZ) Article 34. The work of the artist 1 material. The executor is obliged to perform work defined by the agreement on the implementation of the work of their material and their means, unless otherwise provided by the contract. (As amended by the Federal law of 17.12.99 N 212-FZ) Artist, provided the material for the job, is responsible for its inadequate quality according to the rules on the liability of the seller for the goods of inadequate quality. (As amended by the Federal law of 17.12.99 N 212-FZ)
2. material consumer is paid at the conclusion of the Executive of the Treaty in whole or in the amount specified in the contract of work with the condition of final payment upon receipt by the consumer of the Executive performed work, unless a different procedure for Executive material not provided by agreement of the parties. (As amended by the Federal law of 17.12.99 N 212-FZ)
3. in cases provided for by the Treaty on the execution of the work, the material can be provided to the consumer in credit Executive. Subsequent change of prices provided in credit Executive material does not entail a recalculation. (As amended by the Federal law of 17.12.99 N 212-FZ)
4. the material of the artist and are required to perform the work of the technical equipment, tools and more are delivered to the place of execution of works.
Article 35. Performance of a material (thing) consumer 1. If the work is carried out fully or partially from material (thing) the consumer shall be responsible for the safety of this material (stuff) and correct it.
Artist must: warn consumers about the unsuitability or defective passed consumer material (things);
to report on expenditure of material and return it to the remainder.

In the event of total or partial loss (damage) of the material (things), adopted from the consumer, the provider is obliged, within three days, replace it with a homogeneous material (thing) of similar quality and customer's manufactured product of homogeneous material (things) within a reasonable period, and in the absence of a homogeneous material (things) similar quality-to compensate the consumer double the price of the lost (corrupted) material (things), as well as the costs incurred by the consumer.
2. the price of the lost (corrupted) material (things) is determined on the basis of prices of material (things) that existed in the place where the consumer demand was to be met by the contractor in a voluntary day meet such requirements or on the day of judgment, if consumer demand was not satisfied voluntarily.
The price of the material (things) passed the Executive Director is determined in the contract on the supply of labour or other document (receipt, order), confirming his opinion. (As amended by the Federal law of 17.12.99 N 212-FZ)
3. the contractor shall not be liable for the total or partial loss (damage) of the material (things), taken from the consumer if the consumer is warned by the Executive Director on the specific properties of the material (things) that may entail full or partial loss (damage) or if the properties of the material (stuff) could not be detected with proper executive approval of this material (things). (As amended by the Federal law of 17.12.99 N 212-FZ) Article 36. The duty of the Executive Director to inform the consumer about the circumstances which may affect the quality of the executed works (services rendered) or entail the impossibility of its completion in time Artist is obliged to inform the consumer that the consumer guidance and compliance with the other conditions depend on the consumer, can reduce the quality of the executed works (services rendered).
If the consumer despite the timely and reasonable to inform the Executive Director, within a reasonable period of time will not replace a worn-out or tacky material does not change the guidance about how to execute the works (provision of services) or does not resolve the other circumstances which may reduce the quality of the work performed (services rendered), the executor has the right to withdraw from the contract on the execution of works (provision of services) and to demand full compensation for damages. (As amended by federal law from 21.12.2004 N 171-FZ) Article 37. Order and payment of work performed (provided services) (as amended by the federal laws on 21.12.2004 N 171-FZ; from 27.07.2006 N 140-FZ) user is obliged to pay for the services rendered in the manner and within the period prescribed in the agreement with the contractor. (As amended by federal law from 21.12.2004 N 171-FZ) user is obliged to pay for the work performed by the contractor in full operation after its adoption by the consumer. With the consent of the consumer work may be paid upon signing the contract in full or through the issuance of an advance. (As amended by the federal laws of 17.12.99 N 212-FZ from 21.12.2004; N 171-FZ) payment for services rendered (completed works) is performed by means of cash or cashless payments in accordance with the legislation of the Russian Federation. (Part is supplemented by federal law from 27.07.2006 N 140-FZ) If you use the cash payment payment for goods (works, services) by the consumer shall be made in accordance with the instructions of the seller (executor) by contributing cash to the seller (executor) or credit institution or payment agent conducting activity on payments from individuals or bank payment agent (subagent) exercising activities in accordance with the law on banks and banking activity unless otherwise stipulated by federal laws or other normative legal acts of the Russian Federation. The obligations of the consumer before the seller (executor) for payment of goods (works, services) are considered to be made in the amount of money made from the moment of making cash accordingly the seller (executor) or credit institution or payment agent conducting activity on payments from individuals or bank payment agent (subagent) exercising activities in accordance with the law on banks and banking activity. (Part is supplemented by federal law from 27.07.2006 N 140-FZ) (As amended by the federal laws on 03.06.2009 N 121-FZ; from 27.06.2010 N 162-FZ) Article 38. (Repealed-the Federal law dated 25.10.2007. N 234-FZ) Article 39. Regulating the provision of individual services, the consequences of breach of contracts on rendering of certain types of services, if such treaties, by their nature, are not subject to this chapter, shall be determined by law.

Article 39-1. Rules for the provision of certain types of services, perform certain types of work rules for providing users of certain types of services, performing certain types of work consumers shall be established by the Government of the Russian Federation. (Article supplemented by federal law from 18 N 242-FZ), chap. IV. STATE AND PUBLIC PROTECTION OF RIGHTS

CONSUMERS of Article 40. Federal State supervision in the field of consumer protection 1. Federal State supervision in the field of consumer protection is carried out by the authorized federal enforcement authority (hereinafter State supervisory agency) in the manner prescribed by the Government of the Russian Federation.
2. the Federal State supervision in the field of consumer protection includes: 1) organizing and conducting compliance checks manufacturers (performers, vendors, authorized organizations or by individual entrepreneurs, importers) the requirements established by the international treaties of the Russian Federation, the present law and other federal laws and other regulatory legal acts of the Russian Federation governing relations in the field of consumer protection (hereinafter referred to as mandatory requirements) Regulations of officials of the State supervisory body;
2) organizing and conducting checks of conformity of goods (works, services) mandatory requirements for ensuring safety of goods (works, services) for the life and health of consumers, the environment Wednesday, warning of action, giving consumers and prevention of damage caused to consumers, established in accordance with the international treaties of the Russian Federation, federal laws and other regulatory legal acts of the Russian Federation;
3) application in the manner prescribed by the legislation of the Russian Federation, measures dealing with violations of the mandatory requirements, issuance of regulations on termination of violations of the rights of consumers, on the cessation of violations of mandatory requirements on Elimination of revealed violations of the mandatory requirements, bringing to justice the perpetrators of such violations;
4) systematic monitoring of fulfillment of the mandatory requirements, analysis and prediction of the State of enforcement of mandatory requirements in implementing the producers (performers, vendors, authorized organizations or by individual entrepreneurs, importers);
5) statistical monitoring in the area of consumer protection, registration and analysis of cases of injury to life and health of consumers, the environment and consumer assets Wednesday, associated with the acquisition and use of goods (works, services) with disabilities, dangerous goods (works, services) or from providing consumers with an untimely, incomplete, inaccurate and misleading information of goods (works, services); (As amended by the Federal Act of 25 N 93-FZ) 6) annual analysis and assessment of the effectiveness of Federal Government oversight in the field of consumer protection;
7) annual training on the basis of the results of activities under subparagraphs 1-6 of this paragraph, public reports on protection of consumer rights in the Russian Federation in the manner prescribed by the Government of the Russian Federation.
3. the relations connected with the implementation of Federal Government oversight in the field of consumer protection, organizing and conducting inspections of manufacturers (performers, vendors, authorized organizations or individual entrepreneurs, importers), provisions of the Federal law dated December 26, 2008 year N 294-FZ "on protection of rights of legal persons and individual entrepreneurs at carrying out of State control (supervision) and municipal control."
4. the officers of the State supervision authority in the manner prescribed by the legislation of the Russian Federation, have the right to: 1) request and receive, on the basis of motivated written requests from public authorities, local government bodies, public organizations, producers (performers, vendors, authorized organizations or individual entrepreneurs, importers) the information and documents on the protection of consumer rights;
2) upon presentation of i.d. and a copy of the order (orders) of the head (Deputy head) on the appointment of the State supervisory body checking access to the territory, buildings, premises and facilities used by the manufacturer (contractor, vendor, or by an authorized individual entrepreneur, importer) in carrying out its work, to conduct monitoring activities;
3) selection of samples of goods intended to be sold and consumers to conduct their research, testing;
4) grant manufacturers (performers, vendors, authorized organizations or by individual entrepreneurs, importers) provisions on the termination of violations of the rights of consumers, on the cessation of violations of mandatory requirements on Elimination of revealed violations of mandatory requirements for activities to ensure the prevention of harm to life, health and property of the consumer, the environment Wednesday;

5) make up protocols on administrative offences in the field of consumer protection, consider the case of the administrative offences code, and take measures to prevent such violations;
6) sent to the authorized bodies of materials related to breaches of the mandatory requirements for the resolution of questions regarding the institution of criminal proceedings on grounds of crimes;
7) apply to the Court to protect the rights of consumers, legitimate interests of an unspecified range of consumers, as well as statements about the Elimination of the manufacturer (seller's Executive authorized organization, importer) or on the termination of an individual entrepreneur (authorized individual entrepreneur) for repeatedly (two or more times within one calendar year) or gross (resulting in death or mass diseases, poisoning people) violation of the rights of consumers.
5. the State Supervisory Authority may be held by the Court to participate in the case or may enter into the case on his own initiative or at the initiative of the persons involved in the case, to give an opinion on the case in order to protect the rights of consumers in the manner prescribed by the legislation of the Russian Federation.

5-1. The injunction issued in the exercise of State supervision in the field of consumer protection may be appealed to the Arbitration Court within three months from the date of its issue. In the case of adoption of appeals this provision to the production of the arbitral tribunal pursuant to this provision shall be suspended until the day of the entry into force of the decisions of the arbitral tribunal. (Para supplemented by federal law from 21.12.2013 N 363-FZ)
6. State supervisory agency has the right to give explanations on the application of laws and other normative legal acts of the Russian Federation regulating relations in the field of consumer protection.
7. State supervision over the conformity of the goods with the safety requirements established by the technical regulations is also being carried out by the authorized federal executive bodies in accordance with the legislation of the Russian Federation on technical regulation.

8. State supervision Authority together with the competent federal authorities referred to in paragraph 7 of the present article carries out formation and conducting an open and universally accessible public information resource in the field of consumer protection, quality and safety of goods (works, services) in the manner prescribed by the Government of the Russian Federation. (Para supplemented by federal law from 25 N 93-FZ) (Article in the Editorial Office of the Federal law dated 18/N 242-FZ), Article 41. Responsibility of the manufacturer (seller's Executive authorized organization or an authorized individual entrepreneur, importer) to provide information to the authority of the State supervision the manufacturer (performer, salesman, an authorized organization or an authorized individual entrepreneur, importer) at the request of the State supervisory body, its officials must provide within the prescribed deadline they have reliable information, documentation, explanations in writing and/or orally, and other information necessary for the implementation of the State supervisory agency and its officials powers established by the legislation of the Russian Federation. (As amended by the Federal law of 18 N 242-FZ) Article 42. (Repealed-the Federal law from 21.12.2004 N 171-FZ) Article 42-1. Powers of the highest executive bodies of State power of the constituent entities of the Russian Federation in the field of consumer protection, the Supreme executive organ of State authorities of the constituent entities of the Russian Federation carries out activities related to the implementation, promotion and protection of the rights of consumers and within the limits of their powers, taking some measures.
(Article supplemented by federal law from 21.12.2004 N 171-FZ) Article 42-2. Transfer of the exercise of the power authority of the State supervision authorities of constituent entities of the Russian Federation State supervisory authority for the implementation of Federal Government oversight of consumer protection may be transferred for implementation of executive bodies of subjects of the Russian Federation in decisions of the Government of the Russian Federation in the manner prescribed by the Federal law of October 6, 1999 N 184-FZ "on general principles of organization of legislative (representative) and executive bodies of State power of the constituent entities of the Russian Federation". (Article supplemented by federal law from 13.07.2015 N 233-FZ) Article 43. Liability for violation of consumer rights, prescribed by laws and other normative legal acts of the Russian Federation for violating consumer rights established by laws and other normative legal acts of the Russian Federation, the seller (executor, the manufacturer, an authorized organization or an authorized individual entrepreneur, importer) has administrative, criminal or civil liability in accordance with the legislation of the Russian Federation.

(Article in the Editorial Office of the Federal law dated 21.12.2004 N 171-FZ) Article 44. Protection of rights of consumers and local self-governing bodies in order to protect the rights of consumers in territory of municipal formation(education) and local self-government bodies shall have the right to: investigate complaints of consumers, advise them on consumer protection;
to apply to the courts to protect the rights of consumers (undefined range of consumers).
When identifying a consumer complaint of goods (works, services) of inadequate quality, as well as dangerous to the life, health, property, the environment and consumers Wednesday to immediately notify federal bodies of executive power, exercising control over the quality and safety of goods (works, services).

Accepting consumer complaints can be carried out through multi-functional centres provide public and municipal services. (Part is supplemented by federal law from 28.07.2012 N 133-FZ)
(Article in the Editorial Office of the Federal law dated 22/08/2004, no. 122-FZ) Article 45. Rights of public associations (associations, unions) 1. Citizens have the right to join on a voluntary basis in consumer associations (associations, unions) that carry out their activities in accordance with the statutes of these associations (associations, unions) and the legislation of the Russian Federation.
2. consumer associations (associations, unions) for the implementation of their statutory purposes may: participate in the development of mandatory requirements for goods (works, services), as well as draft laws and other normative legal acts of the Russian Federation regulating relations in the field of consumer protection;
to conduct an independent examination of quality, safety of goods (works, services), as well as the conformity of consumer properties of the goods (works, services) declared sellers (producers, performers);
exercise public control over the observance of the rights of consumers and sent to the State supervisory agency and local authorities information concerning violations of the rights of consumers for verification of these facts and, if they confirm the action to combat violations of consumer rights within the limits of the powers of these bodies, to participate in the conduct of examinations for violations of consumer rights in connection with cases of consumers. In the exercise of social control consumer associations (associations, unions) do not have the right to require from the manufacturer (performers, vendors, authorized organizations or individual entrepreneurs, importers) submission of documents (actions), the obligation of submission (execution) of which customer is not established by law; (As amended by the Federal law of 18 N 242-FZ) to disseminate information on the rights of the consumers and of the necessary actions to protect these rights, on the results of a comparative study of quality of goods (works, services), as well as other information that will contribute to the realization of the legitimate rights and interests of consumers. Published by consumer associations (associations, unions) the results of a comparative study of quality of goods (works, services) are not advertising;
to make the federal executive bodies, organizations proposals for action to improve the quality of goods (works, services), to suspend the production and sale of goods (execution of works, rendering services), to withdraw from the internal market for goods (works, services) are not relevant to their business and established by the legislation of the Russian Federation on technical regulation mandatory requirements;
to contribute to the public prosecutor's Office and federal bodies of executive power materials for bringing to justice persons engaged in the production and sale of goods (works and services), is not relevant to their mandatory requirements, as well as violate consumer rights established by laws and other normative legal acts of the Russian Federation;
contact the prosecuting authorities with requests to bring protests to invalidate acts of federal bodies of executive power, acts of the executive authorities of the constituent entities of the Russian Federation and bodies of local self-government acts contrary to laws and other regulating relations in the field of consumer protection legal acts of the Russian Federation;
recourse to the courts in the protection of consumers ' rights and legitimate interests of individual consumers (consumer groups, undefined range of consumers);

to participate jointly with the State supervisory agency in building inclusive and accessible state information resources in the field of consumer protection, quality and safety of goods (works, services). (The paragraph is supplemented by federal law from 18 N 242-FZ) (As amended by the Federal Act of 25 N 93-FZ) (Article in the Editorial Office of the Federal law dated 21.12.2004 N 171-FZ) Article 46. Protection of the rights and legitimate interests of an indeterminate

range of consumers State supervisory agency, local authorities, consumer associations (associations, unions) the right to sue in the courts on the cessation of the unlawful action of the manufacturer (seller's Executive authorized organization or an authorized individual entrepreneur, importer) in relation to the indeterminate range of consumers. (As amended by the Federal law of 18 N 242-FZ) in responding to such a claim, the court obliges the offender to bring the period of time set by the Tribunal through the media or otherwise brought to the attention of the consumers of the Court's decision.
Entered into legal force court decision on recognition of the action of the manufacturer (seller's Executive authorized organization or an authorized individual entrepreneur, importer) wrongful against the indeterminate range of consumers is obligatory for the court seized seised of a claim to the protection of consumer rights, arising from the onset of the civil law consequences of the actions of the manufacturer (seller's Executive authorized organization or an authorized individual entrepreneur, importer), in matters of whether there had been any such actions and whether they manufacturer (performer by seller or authorized individual entrepreneur, importer).
At the same time pleased to claim brought by consumers (their Union Association), the local authorities for an indefinite range of consumers, the Court decides on the compensation of a public association of consumers (their associations, Union), and municipalities all incurred in the case of legal costs, as well as other arising prior to going to court and case-related necessary expenses, including the costs of independent examination in case of exposure as a result of such examination a violation of mandatory requirements for goods (works , services).
(Article in the Editorial Office of the Federal law dated 21.12.2004 N 171-FZ), the President of the Russian Federation, b. YELTSIN Moscow, House of Soviets of Russia February 7, 1992 N 2300-I