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Rules For Complex Tourist Services

Original Language Title: Noteikumi par kompleksiem tūrisma pakalpojumiem

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The Cabinet of Ministers of the Republic of Latvia of 2 May 2000, in Regulation No 163 (in Riga. Nr. 20, 2. §) rules on package tour services Issued in accordance with article 11 of the law of tourism in the fifth and the fourth article 16 part i. General questions 1. These rules determine the order in which it is drawn up and implemented a complex tourist services (hereinafter services), as well as the information to be provided and the company's customers (companies) in a contract concluded between the provision of services (hereinafter referred to as the agreement), the tourism company (the company) and the rights and obligations of the customer and the customer paid the cash security deposit.
2. Services to prepare the tour operator or the tourist complex company that independently or with tourist agency provides the service concerned.
II. Service program 3. Service program, which shall be issued by the client to indicate in writing the following information: 3.1. travel destination and residence time;
3.2. services to be provided;
3.3. type of vehicle (vehicles) and specification;
3.4. the accommodation classification according to national regulations, address and a description of the amenities;
3.5. intended meal;
3.6. travel itinerary;
3.7. the price and payment arrangements;
3.8. necessary for the travel documents (passport, visas) and other requirements associated with the entry in the country concerned;
3.9. the requirements related to health insurance, vaccinations and other medical-related matters;
3.10. the date until which the tourism company (the company) shall notify the customer about the cancellation of the trip if traveling to be in a certain number of participants and it is not sufficient;
3.11. If necessary, other information.
4. the Service is bound by the tourism company (company), except when: 4.1. prior to the conclusion of the contract the customer is warned about possible changes to the service and that the condition is intended;
4.2. changes to the program were made in accordance with the agreement between the Contracting Parties.
5. Additional services included in the program of the tourism company (the company) to the conclusion of the contract in writing or in any other manner acceptable to the client (for example, using e-mail) provides the following information: 5.1. passports and visa regime countries is associated with the provision of the services (visas), as well as other requirements (health insurance, vaccinations and other medical-related questions) that should be observed while traveling through the country and staying in it;
5.2. stopping and transfer time and location, vehicle compliance and, if possible, the client location and the way the means of transport;
5.3. the tourism company (the company) representative or, failing that, travel agency name, address, and phone number in the country concerned, which, if necessary, you can turn to for help. If such representative or agency, the client shall notify the telephone number through which you can call to contact the tourism company (companies), as well as other information;
5.4. If the customer is a minor, the opportunities to interact with minors or persons responsible for the minor's place of stay;
5.5. the acquisition of an insurance policy after the customer's check to cover expenses related to medical services (also delivered in a home accident or illness), as well as expenses to the customer of services.
6. Service program is an integral part of the contract.
III. the contract shall indicate in the Contract 7:7.1 tourism company (company) name, address and registration number of the tourist company (companies) database;
7.2. the client paid in cash of the insurer or guarantor (travel to foreign countries) name and address, as well as those that apply to travel if the tourism operator or package the company's insolvency or actual insolvency is not possible in the execution of the program;
7.3. the trip destination;
7.4. Services, indicating the specific dates of the place of stay in accordance with the route;
7.5. the date by which the tourism company (the company) shall notify the customer about the cancellation of the trip if traveling to be in a certain number of participants and it is not sufficient;
4.7. travel itinerary indicating departure and return times and places;
7.7. type of vehicle (vehicles) and characteristics;
7.8. the accommodation classification according to national regulations, address, description, as well as the convenience of meals provided;
7.9. guided tours and other activities included in the price;
7.10. the price and an indication of the possible changes, as well as details of the possible additional payments, which are not included in the price for the service (for example, airport, port charges, other taxes);
7.11. service payment terms;
7.12. the date up to which you may opt out of the service, and the amount of interest to be forfeited;
7.13. the customer's selected insurance types;
7.14. the specific requirements of the client, for whom he has informed the tourism company (companies) in making the order, and which both have accepted the assessment;
7.15. customer rights no later than a year after returning from a trip to lodge a tourism Enterprise (company) does not properly with complaints about the performance of the contract;
7.16. the order in which the client can receive compensation for non-performance of the contract or the performance of the contract are not proper;
7.17. the order in which the agreement enters into force.
8. The provisions of the Treaty before the conclusion of the contract the customer shall notify in writing the contract project. Taking into account the particular situation and the client's desire it is possible to reserve a space and enter into a contract up to the commencement of the provision of services.
9. Before travelling to tourist business customers (companies) may announce a service forwarding to another person. Customer and person who diverted services, is jointly and severally liable for the payment of additional costs associated with forwarding.
10. Tourism company (the company) shall not be entitled to change the price specified in the contract, if these rights are not provided for in the Treaty and there is no specific order in which the calculated price. The price can be changed only in case changes: 10.1 costs associated with vehicle use (such as fuel price);
10.2. the payment for certain services (for example, airport, port charges, other taxes);
10.3. exchange rate.
11. the service specified in the contract, the price may be raised not later than 20 days before the beginning of the trip, except for this provision, the case referred to in paragraph 18.
IV. Tourism company (the company's) rights and obligations 12. bills separately for various components of the service does not exempt the tourism company (companies) of the Treaty and the regulations prescribed duties and responsibilities.
13. the tour operator or the tourist complex company pays the client paid in cash security guarantee for the period of insurance, which shall not be less than a year.
14. The client paid in cash security guarantor against the financial limits of liability of the tour operator or the customer package in the event of the insolvency of the undertaking or actual insolvency and specified in the contract shall be borne by the customer of the service fee paid and all additional costs related to the return of the customer service at sniedzējvalst.
15. the tour operator or the tourist complex of the company not later than one week after the client paid in cash security guarantee receipt of identity document recorded in the Latvian tourism development agency.
16. Tourism company (company) is responsible for the service to be provided under the contract, except where the performance of a contract or in the execution of proper is not to blame the tourism Enterprise (company) or other service provider and contract conditions: 16.1 the customer's fault;
16.2. a third person of unpredictable or unavoidable, not related to the services provided for in the contract;
16.3. extraordinary (unusual, unpredictable and uncontrollable).
17. This rule 16.2 and 16.3. in the case referred to in subparagraph tourism company (the company) is obliged to provide the necessary assistance to the customer.
18. If tourist company (the company) before the service is forced to significantly change any significant terms of the contract, including the price, it shall immediately notify the client and gives him a chance to take one of the following decisions: 18.1 accept additional provisions of the Treaty;
18.2. the request to replace the services of equivalent or higher quality services where tourism company (the company) can provide. Customer and company (the company) to mutually agree on the order in which the customer pays (cover the price difference) for higher-quality services. If the services offered are lower quality than expected, tourism company (the company) the price difference in the cost of the customer;

18.3. to break the contract. In this case, the tourism company (companies) pay to the customer the entire client paid a sum of money.
19. If the contract, tourism company (the company) does not provide any of the services referred to in the Treaty or not be able to provide, the tourism company (the company) has a duty to offer a suitable alternative for the customer service, requiring no additional payment from the customer, and to compensate the customer for the price difference if the alternative provided the service price is lower than the price of the service replaced.
20. If it is not possible to offer this provision referred to in paragraph 19 of the alternative service or customer of them refuses, the tourism company (the company) at no additional charge, provide the customer an equivalent transport back to the starting location or travel to another location agreed with the customer and, if necessary, pay to the customer compensation for unused or partly used services.
21. If the customer has a complaint, the travel company (the company), or its representative, if any, the State is obliged to immediately prevent the failures.
22. If the customer does not comply with the payment of the services specified in the contract, the tourism company (the company) has the right to withdraw from the contract, if such rights and the conditions are provided for in the Treaty.
V. rights and obligations of the client to 23. If tourist company (companies) for any other reason, not the fault of the customer cancels the service before the due date, the customer has the right to choose: 23.1. require to replace services with equivalent or higher quality services where tourism company (the company) can offer. Customer and company (the company) to mutually agree on the order in which the customer pays (cover the price difference) for higher-quality services. If the services offered are lower quality than expected, tourism company (the company) the price difference in the cost of the customer;
23.2. getting all the paid amount of money.
24. The customer is entitled to receive from the tourism company (the company) compensation for losses incurred due to non-performance of the contract or not properly carried out, except in the following cases: 24.1. services are cancelled within the period provided for in the contract, insufficient number of participants;
24.2. cancellations caused by extraordinary (unusual, unpredictable and uncontrollable).
25. If the departure day, customer will promptly appear on the vehicle or in any other way his fault of not using the services covered by the contract, he shall not be entitled to claim compensation for the unused services.
26. The client when traveling: 26.1. need a valid passport for travel;
26.2. must be vaccinated according to the requirements;
26.3. should be minimal resources according to national entry requirements;
16.4. to have appropriate visas if they are needed and does not provide tourism company (the company).
27. in addition to the provisions referred to in paragraph 26 of the obligations the customer need: 27.1. follow the route of national laws and regulations;
27.2. to attend services in the given time and place, as well as observe hotels, vehicles and other services;
27.3. revealing gaps in the service delivery time, immediately report the tourism company (the company) representative or the service provider customer location;
27.4. to immediately notify the contract specified in the tourism company (the company) representative, if the client is not expected to join the Group at the time of the provision of services.
VI. final question 28. Regulations shall enter into force by 1 October 2000.
 
Prime Minister a. slice of environmental protection and regional development Minister v. pigeon