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Relations Between Government And Citizens. Contrattazionedecentrata Art. 14 Of The Framework Law On Civil Servants 29Marzo 1983, N. 93. Labour Organisation. Hours Of Service Edorario Working Week.

Original Language Title: Rapporti tra pubblica amministrazione e cittadini. Contrattazionedecentrata ex art. 14 della legge-quadro sul pubblico impiego 29marzo 1983, n. 93. Organizzazione del lavoro. Orario di servizio edorario settimanale di lavoro.

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To all the Ministries Cabinet Directorate General AA.GG. and staff at the State Council - General Secretariat At the Court of Auditors - General Secretariat of the Attorney General of the State - General Secretariat of the National Council of Economy and Labour - General Secretariat For the Government Commissioners in the regions with ordinary statute At the State Commissioner in the Sicilian region to the representative of the Government in Sardinia At the Commissioner of the Government in the Friuli-Venezia Giulia region the President of the coordinating Committee in the Valle d'Aosta region at the Government Commissioner in Trento At the Government Commissioner in Bolzano province Ai prefects the Republic (through the Ministry of interior) for companies and administrations of an autonomous state (through the ministries concerned) for the presidents of non-public economic entities included in the segment of art. 3 of the Decree of the President of the Republic n. 68, 1986 (by means of supervising Ministries) To the Presidents of the research institutions and experimentation included in the segment of art. 7 of the Decree of the President of the Republic n. 68, 1986 (by means of supervising Ministries) For the rectors of the universities 'and university institutions (through the Ministry of the University' and Scientific and Technological Research) For the presidents of regional governments and autonomous provinces reached (through representatives and the government commissioners) the provinces (through the prefects) common Ai (through the prefects) At community 'mountain (through the prefects) At Local Health Units (Through the regions) At hospitalization institutes and nursing science-related (through the regions) For the experimental zooprophylactic institutions (through the regions) To the chambers of commerce, industry and crafts (through Unioncamere ) for the autonomous institutes for public housing (through dell'ANIACAP) UPI ANCI UNCEM Unioncamere All'ANIACAP At High Council of public administration At the higher School of public Administration At the Prime Minister's Secretariat Office of Administrative Coordination Department of AA.GG. and Department staff on Legal and Legislative Affairs The Minister for Coordination of Community and Regional Affairs policies The Minister for the coordination of civil protection The Minister for urban areas The Minister for Social Affairs At the Presidency of the Republic - Secretariat General This Directive-circulate it aims to draw the attention of all governments on the need to take the necessary initiatives to strengthen the process of opening up the public administration towards the citizens-users and to make more 'productive offices public as we approach the European integration deadline of 1993. it is believed to that fundamental end report that the union agreements intercompartmental and all collective bargaining sectors of the civil service shall carry a set of provisions, which pursue the objective of streamlining work organization to make more 'efficient and productive action of public administration and care for this purpose, with particular emphasis, the "administration Relations with clients," providing a series of measures and initiatives aimed at facilitating the relationship between the institution manufacturer and service provider and the citizen, who, as a user, makes contact with the aforementioned authorities. In particular, the union agreements in question - in order to pursue "the optimization of service delivery" and "improving relations with users" to be realized in a "more 'adequate, prompt and effective" - ​​identify post those measures, in addition to setting up dedicated public relations offices (used also to receive complaints and suggestions) with appropriately trained personnel, "the expansion of users of office hours to ensure access to the offices of the same also in the afternoon ". In this connection can not also not be reported also the concrete measures that concern, on the one hand the procedures to ensure the functionality 'of the offices for the provision of essential public services even during strikes, to ensure the rights and constitutionally protected values, in accordance 'with the provisions of the law of 12 June 1990 n. 146, and on the other side as development by administrations of special annual conferences with the confederations and trade union organizations and associations most representative national circulation of the user to examine the development of relations with the users, the results obtained and impediments encountered in the optimization of the process of delivery of services, in order to allow for the promotion of suitable initiatives for the removal of the aforementioned obstacles and for the improvement of the relationships with the users itself. For the pursuit of equal purpose 'and' stepped in, how 'well known, the law of 7 August 1990 n. 241, which inevitably leads to a different organization of public offices in order to ensure the effective exercise of citizens' rights in the field of administrative procedure and right of access to administrative documents. The union agreements intercompartmental and all collective bargaining sectors of the civil service rely on decentralized bargaining, among other things, the definition of the criteria for the organization of work in order to achieve results of greater efficiency and more 'wide productivity' of public offices to respond so 'practical need of the community'. The aforementioned union agreements in the public sector refer to the decentralized agreements - national and local - to the achievement of those purposes, the definition of the criteria for the timetable and program for the working week articulation in five or six working days. In particular and 'provided that such weekly working time It can be articulated in terms of flexible working hours, shift work, split, part-time, to ensure the usability 'daily services by the citizens-users even in the afternoon. The union agreements intercompartmental sector and do not neglect, however, to predict that flexible working institutions, the fractionation time, the shifts, the recoveries, the part-time, etc., Can also coexist in order to make concrete flexible management and targeted organization of services. And 'quite clear that through a careful definition within the decentralized arrangements of the criteria for the application of these institutions and through proper management of the same one has to tend to a timetable and program of work (verified by examination of Automatic types and objective), that - even with the simultaneous increase in the use of equipment and computer equipment - allowing, as was 'previously said, the achievement of greater productivity' and the extent of usability 'of services on the part of' user by broadening the access time to the services themselves also in the afternoon. Through this careful definition of institutions regarding the service timetable and work you must aim, altresi ', to ensure that public offices Italians are more and more' "competitive" in comparison with those of other EU countries in terms of productivity 'and of services rendered to users that, with the next closer EU integration, the same goes beyond national boundaries. And 'no doubt, however, that the Community integration inevitably requires that the public offices of several CEE countries talk to each other, of course adopting similar hours. The realization of all of the above goals and 'more and more' perceived as an essential component of economic and social development of the country. It is therefore essential - in the current framework of "approval with the private sector" and "Approval in Europe" - an impact with ever greater determination in the ongoing reform process of the public administration, which should be seen in its continuous development especially in a regulatory system and 'subsidiary, since its definition contribute to the collective interest representatives involved through the confederations and the most representative trade unions at national level. In this respect can not 'then even be overlooked that the current prevailing mainstream timetable system work to be carried out only in the morning every day of the week does not allow a proper and necessary recovery of psycho-physical conditions of employees, essential for prevent the too prolonged and continuous work becomes too arduous and therefore harmful to health. It 'can be ignored in this connection, that the aforementioned prevailing in the working day ordinary course system has often resulted in a misuse of the extraordinary and the easy recourse to double work with feedback on the side of productivity', on the other hand , not always bright. Must, in essence, that especially the working week should be programmed so from that expand the hours of service of public offices also in the afternoon hours to respond effectively to user needs, which expresses the needs in continuous and rapid evolution , requiring, in terms of both service and work times, more and more 'appropriate organizational framework for a flexible model of public administration and in tune with the evolution of reality' social, to allow, as we have 'he said, also a positive impact with the European deadline of 1993. To achieve these objectives requires, therefore, consistent behavior in the headquarters of decentralized trading - national and local - and consequently in the management of the retrieved institutions went under the union agreements in the public sector. As part of the provisions contained in such union agreements it is therefore necessary - expected the "special needs" previously expressed - activated as 'soon specifications decentralized bargaining defining organizational criteria for consistent management of working timetable and dell' weekly working hours aim to more 'times stated objectives. For all the above purposes' will therefore make the following directives to the delegations of the public part enabled the decentralized negotiations national and local, so as to achieve by all public administrations a unitarieta 'implementation of the regulation time of service and weekly working hours. To do this, in decentralized union agreements at the national level must be defined the criteria and modalities' held to them the ensuing decentralized agreements at the peripheral level. A) SERVICE TIME. It is assumed that to clinical hours should be considered the daily time period necessary to ensure the functionality 'of the structures of public offices and the provision of services to users. Consistent with the provisions of existing labor agreements intercompartmental and to the public sector, it is necessary to ensure the delivery of public services to users both in the morning hours in the afternoon, articulating, as a rule, the working week in five working days (from Monday 'to Friday') with the opening of offices in the morning and in the afternoon, after suspension of at least one hour to allow the necessary recovery of psycho-physical conditions of employees that you and 'previously said. Moreover, the need to ensure the functionality 'of the structures of public offices can' also lead to a further extension of service time for the time necessary to the said purposes. The aforementioned mode 'organizational working timetable must be implemented in a planned manner, using the purpose in combined form the different time articulation systems of work that are' already 'said (full time, flexible hours, shift work, recoveries short leave, part-time, overtime where necessary, etc.). B) WORKING HOURS. It is assumed that working hours should be considered the daily time period during which each employee ensures the performance of work within the organization of the service. Consistent with the provisions of existing labor agreements intercompartmental and to civil servants and subject to the requirement for carrying out the planned weekly ordinary working in order to make feasible the organization of the service referred to in subparagraph a) it is necessary that the ordinary working week is divided, usually into five working days (from Monday 'Friday'). Therefore the daily ordinary duration of weekly work of each employee should be structured, as a rule, either in the morning hours and with afternoons as part of those five working days (from Monday 'Friday') until the completion time the obligation of weekly working time, without prejudice to the ABSOLUTE NATURE 'of the suspension of at least one hour for the recovery of psycho-physical conditions, which - is repeated - it is absolutely essential to prevent the too prolonged and continuous work in the course of the day becoming overly arduous and harmful to health. It should be pointed out that, under current legislation, the articulation of weekly working hours required in five business days is a normal proper organization of their work, which has no effect against the various institutions to connected with it. This' implies, therefore, that any days of absence for any reason (illness, ordinary and special leave, union leave, strikes, etc.) Are to be considered in their entire esplicarsi even if they are to occur on a day of the week established for the extension of working time for the weekly schedule joint effect in five working days. In essence, therefore, in such eventuality 'we should not proceed with any recovery, given that these are normal absences in normal working days. In this regard, and 'hardly necessary to point out that, under current legislation, the organization of their mandatory weekly work into five working days involves the use of a period of annual leave of twenty-six working days. It also believes appropriate to reiterate the need 'that the working time provisions should still be documented and verified by an automated type controls and objective as required by current regulations. Reference is, for all practical purposes, the previous directives-circulars issued in this regard by the Prime Minister's Office - Department of Public Service (most recently: Circular no. 58089-18.10.3 of 30 November 1990, published in the Official Gazette no. 287, 10 December 1990; Circular no. 83203-18.10.3 of 13 December 1991, published in the Official Gazette no. 296 of 18 December 1991; Circular no. 87420-18.10.3 of April 1, 1992, published in the Official Gazette no. 82 of 7 April 1992). C) OVERTIME. Calling the local regulations defined in the union agreements in the public sector. It is believed, however, necessary to highlight that overtime may be authorized only to deal with exceptional working conditions (and that means' to meet service requirements uninsurable with normal working hours) and therefore can not be used as ordinary factor of the operating time and service time coverage. D) RECOVERY OF PERMITS SHORT AND DELAYS. In calling for any delays, and in any case the hours not worked, existing legislation on short leave defined in the union agreements intercompartmental and to the public sector, it is considered useful only to point out that the recovery of those short leave, must be made in according to the service requirements. E) shifts, FLEXIBLE HOURS AND PART-TIME WORK. Refer in this context the current provisions, indicating that activation of the institutions in question always needs the authorization of the administration and recalling once again that the above institutions, together with other time articulation systems previously mentioned work, They must be used in a planned manner and in combined form to realize the mode 'organizational working timetable referred to in point a). * * * This directive outlines a service organization and business model in order to define when decentralized bargaining the criteria for reaching an increasingly 'appropriate organizational system to a public administration in tune model with the evolution of reality 'social and undoubtedly more' close to models of other Western countries, particularly the Community 'European, not forgetting about the imminent expiry of 1993. the introduction of the aforementioned new organizational framework can not', however, do not take into account that there may be various kinds of special needs related to the specific peculiarities' and diverse environmental situations on the national territory. These specific needs must therefore be taken into account when decentralized bargaining and consequent management in the next phase with the criteria defined in the aforesaid agreements. In this sense, the "rule expression should be read", which you and 'referred to earlier. In this regard they should not be ignored even special needs expressed by the staff, and for significant reasons may 'need to have' flexible forms of working time. Obviously these special requirements need to be considered, reconciling as much 'as possible with the administration of service requirements, that, in any case, remain priorities. * * * This directive is not 'applicable to public services to be paid with continuity' character or needs to ensure also in the non-working days, for which remains stationary the current service organization and the organization of work defined under applicable regulations. This Directive is not 'altresi' applicable, for the moment, the school division limited to educational and training sector, for which, however, 'even now must be paid to the study the issue in question, in order to arrive quickly to a system organization that not conform to suggested solutions for the generality 'of the civil service. * * * The introduction of the model set forth, testing and experimentation are strong and unambiguous signals to qualify otherwise the new way of being and operating of public administration in order - and 'told more' times - to respond more 'appropriately to several instances of the community 'national and match quickly to needs' related to the European integration. And 'well aware that the attuzione of such a new organizational model - as well as providing relevant information to start further moments of reflection that are necessary to set more' refined reform processes - fits immediately even in an organizational framework more ' Overall it is involving, for his reflexes, a good part of the social organization. For these reasons, the delegations of the public part enabled the decentralized negotiations, the government commissioners, prefects of the Republic and the authorities' responsibility of local authorities are invited, each to the extent applicable, to take any useful initiative aimed at harmonizing the 'assumed organizational model with reality' of social life within their respective areas of intervention. He confides in the aforementioned necessary and particular action of harmonization, making altresi 'appeal to the sense of responsibility', in particular also for managers and offices of each level leaders, who must ensure the renewal operation of the public administration in a context of contributions synergistic, for whose success we need a decisive action, not only at a technical level, the cultural maturation process that has to conceive of the public offices actually the citizen-user service and "guide" for economic and social svilupo to make it more ' balanced and sustainable for the country. Reiterating that can not be neglected, especially in the time of great social expectations particularly meaningful in such a 'sensitive area, are invited again Codest Administrations to want to "start with any urgency" to the negotiating procedures for the preparation of the agreements decentralized trade union in question, by submitting to this Presidency of the Council of Ministers - Department of Civil Service copy of the agreements themselves. Associations, the presidents of the regional councils, the government commissioners and prefects of the Republic are invited, each in its own sphere, to communicate this Directive-circular to the authorities concerned and to the supervisory bodies on the activities' of the same. p. Minister: SACCONI