Key Benefits:
9
Section 9
The administrative services as referred to in Section 6 of the paragraph (2) of the letter c include:
a. the administrative actions of the local government that are required in accordance with the affairs of the local government and are governed in laws in order to realize personal protection, family, honor, dignity, and property.
b. Administrative actions of non-government agencies are required in accordance with local government affairs and are applied under agsment of the service as an obligation and an appointment of the Organizer to a society in order of a quality, fast, easy service, affordable and measurable;
14. The Public Service Information System is a suite of activities that includes the storage and management of information as well as the mechanism of delivery of information from the Organizers and the public and vice versa in the form of oral, Latin writing, writing in letters braile, image language and/or lcal language, as well as being presented manually or electronically;
15. Service Edict is a written statement containing the overall details of the obligations and promises contained in the standard of service;
16. The Public satisfaction index is the measure of community satisfaction as a recipient of the services provided by the Organizer of the public service based on the standard of service that has been established;
17. The responsibility of the Public Service is the embodiment of the duty of the public service organizer to account for the public on the achievement of the objectives that have been established through periodic accountability mechanisms;
18. Complaint is a notification from the recipient of a ministry containing information about the discretions between the services received by the predetermined standard of service;
19. A complainants are a society that performs a complaint over the hosting of public services provided by the organizer and executor;
20. A Public Service dispute is a dispute arising in the field of public service as a result of a conflict between the services received by the standard established public service;
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21. "RAD-PK" is the cornerstone of the Government of Kuningan Regency in implementing the prevention and eradication of corruption with regard to the hosting of services. public;
22. The next Revenue and Regional Shopping Budget called APBD is the Revenue and Shopping Budget Area of Kuningan Regency.
BAB II
INTENT, PURPOSE, ASAS AND SCOPE
Part Parts
Indirection and Purpose
Section 2
The setting up of the public service is intended to provide legal certainty to the hosting of public services and the fulfillment of the rights of the people of quality, integrated and continuous.
Article 3
The public service is aimed at:
a. The form of the principles of good governance is good;
b. The quality of service, efficiency and effectiveness of the hosting of public services and the prevention of Corruption, Kolusi and Nepotism;
c. The determination of legal certainty and fulfilment of the right in protecting society to obtain a quality, integrated and continuous public service;
d. It was RAD-PK in order to improve the quality of public service in the Regions; and
e. The provision of the public services is under the provisions of the laws.
The second part
Asas
Article 4
The public service of the services is satisfied:
a. Common interests;
b. Legal certainty;
c. Rights similarity;
d. Balance of rights and obligations;
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e. Professionism;
f. Partisatives;
g. Treatment equation/non discriminatory;
h. Transparency;
i. Accountability;
j. Facilities and special treatment for vulnerable groups;
k. Punctuality;
l. Speed, ease and affordability;
m. Efficiency and effectiveness;
n. Consistent;
o. Justice;
p. The brightness
q. Motivation;
r. Does not exceed the authority;
s. The kewajeness and the wrineness;
t. Legal protection; and
u. Proportional.
Third Part
Principals
Article 5
The public service is a diaced basis based on the principle:
a. Simplicity;
b. Clarity;
c. Legal certainty;
d. Accuracy;
e. Security;
f. Responsibilities;
g. The completeness of the means and the infrastructure;
h. Ease of access;
i. Discipline, courtesy and hospitality; and
j. Convenience.
Fourth Section
Scope Room
Article 6
(1) Public Service scope includes all forms of service related to the public interest held by the Local Government, BUMD, and Private.
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(2) The Public Service Hosting as referred to in paragraph (1) includes:
a. public goods service;
b. public service services; and
c. administrative services.
(3) Public Service Providing by Private is the hosting of public services whose celebrations are not sourced from APBN and or APBD but the availability of the the course of execution of an area government affairs specified with the applicable law.
(4) The Public Service of the Public Service as referred to in paragraph (3) includes:
a. services in the field of education; and
b. services in the field of health.
Article 7
Public goods services as referred to in Section 6 of the paragraph (2) of the letter a include:
a. procurement and channing of public goods carried out by government agencies that are in part or all funds sourced from APBN and or APBD;
b. procurement and distribution of public goods carried out by a body of enterprise whose capital is partially or entirely sourced from the wealth of the country and/or the wealth of the separated regions.
Article 8
Service of the public services as referred to in Section 6 of the paragraph (2) the letter b includes:
a. the provision of public services by government agencies in part or all of its funds sourced from APBN and or APBD;
b. the provision of public services by an entity whose capital is partially or wholly sourced from the wealth of the country and/or the wealth of the separated regions; and
c. the provision of public services whose resources are not sourced from APBN. And or any entity whose capital is in part or entirely of the wealth of the country and/or the wealth of the regions that are separated, but its availability in order to exercise the affairs of the local government. Applicable law.
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working on SKPD and BUMD in charge of carrying out actions or a series of publ t the standard of public service in accordance with the rules of the invitatory regulations.
(2) In compiling and setting up the standard of public service as referred to in paragraph (1), Organizers are required to include a society with non-discriminatory principles.
(3) The participation of the public as referred to in verse (2) is conducted by a non-discriminatory principle, directly related to the type of service, has competence and is concerned with deliberation and regard to diversity.
(4) The organizer is obligated to apply the standard of public service as referred to in paragraph (1).
(5) Further provisions of public service standards are specified with the Bupati Rules.
Section 27
The standard service component includes:
a. Legal basis;
b. Requirements;
c. Systems, mechanisms and procedures;
d. Term of completion;
e. Cost/tts of the public service performance development to the DPRD at least 1 (one) times in 1 (one) year.
(5) The DPRD may provide the evaluation and recommendations for the slowest public service performance report 30 (thirty) days of work since the receipt of the report, in accordance with the mechanism and order of the DPRD.
(6) The must follow up to the DPRD recommendation as referred to in paragraph (5) of this section.
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Article 12
(1) The responsibility of the organizers of the public service in the Regional Government environment is the Regional Secretary.
(2) The responsibility of the organizers of the public service in the BUMD environment is the Principal Director.
(3) The charge of public service organizers in the private environment is the Leader of the Institute.
(4) The disclaimer as referred to as paragraph (1), (2), and (3) has the task:
a. Drafting a policy of public service;
b. coordinate the implementation of public service policy;
c. carry out monitoring and evaluation of public service hosting; and
d. report to the implementation of the implementation of public services.
(5) The form and layout of the reporting as referred to in paragraph (4) the letter d is further set up with the Rules of the Order.
Section 13
(1) The Chairman The organizer is the leadership of the work unit that directly performs the public service.
(2) The chief organizer in the local government environment is the Head of the Regional Device Work Unit (SKPD).
(3) The chief organizer in the BUMD environment is Director of BUMD.
(4) The host of the private environment is the Director/Head of a particular field or other designation in accordance with the terms applicable.
(5) The leadership of the organizers as referred to in paragraph (2), (3), and (4) has the task:
a. carrying out the policy of holding public services in accordance with its authority;
b. coordinate the hosting of public services in accordance with the Service Standards in each working unit unit;
c. conduct an evaluation of the holding of public services; and
d. reports to public service hosting.
Second Section
Organizing Organization
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Section 14
(1) The organization of public service organizers includes:
a. State Government Public Service Institution;
b. BUMD; and
c. Private.
(2) The organization of public service organizers as referred to in paragraph (1) organizes public services in accordance with the specified Service Standards.
(3) The following is as referred to in paragraph (1), at least include:
a. execution of services;
b. Community control management;
c. information management;
d. internal supervision;
e. Counseling to the community; and
f. consulting services.
(4) Pembina, Answering, Organizer and all parts of the organization of public service organizers are responsible for the incompetence, breach, and failure of the public service hosting.
Article 15
(1) The organizer performs periodic and continuous evaluation of the acting performance in the organizing organization environment.
(2) Based on the evaluation results as referred to in paragraph (1), the leader The organizers are performing an increased level of managing capacity, means, and prasarana.
(3) Evaluation of acting performance as referred to in paragraph (1) based on IKM and/or other performance evaluation methods with regard to the improvement of procedures and/or the refinement of the organizer organization accordingly with the principles of public service.
Article 16
(1) The Organizer is obligated to conduct a transparent, non-discriminatory, and equitable, and equitable Managing Director-in accordance with the laws.
(2) The organizers are required to provide an award to the Executing that has a work achievement.
(3) The organizers are required to provide a penalty to the Execuer who committed the violation of the organizers ' internal provisions.
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(4) Further provisions on award-giving mechanism and punishments are determined by the Organizer.
The Third Section
Organizing Relationship
Article 17
(1) In order to improve The efficiency and effectiveness of the services can be performed between the organizers.
(2) Cooperation between the organizers as referred to in the paragraph (1) includes activities related to the operational technical and/or support operations of the IBM Cloud Service (s). service.
(3) In terms of the Organizer who has the scope of authority and duty Public services cannot be performed on their own due to resource limitations and/or in emergency, the Organizer may request assistance to other Organizers who have adequate capacity.
(4) In an emergency as referred to in paragraph (3), the request of another organizer is required to be met by an organizer of the aid in accordance with the duties and functions of the Organizing organization concerned under the laws.
Fourth Quarter
Public Service Organizing Cooperation
Article 18
(1) The organizers of the public service may perform cooperation with other Parties in the form of a partial submission of public services.
(2) Cooperation as intended in paragraph (1) for the improvement of the public service and may not increase the burden of the public, extend the time and make it difficult to access public services.
(3) The cooperation as referred to in paragraph (1) is implemented. in accordance with the provisions:
a. the cooperation agreement of the public service is poured in accordance with the laws and in its implementation is based on the standard of service;
b. the organizer is obligated to inform the cooperation agreement to the community;
c. the responsibility of the execution of cooperation is on the recipient of cooperation, while the responsibility of the holding thoroughly resides on the organizers;
d. information on the identity of the other party and the identity of the organizer as an activity handler.
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must be listed by the organizer on a clear and easily known place of society; and
e. Organizers and other authorities are required to list the address of the pitting place and the means to accommodate public complaints that are easily accessible, including telephone, short message service (short message service (sms), website (website), pos-el (e- mail), and the complaint box.
(4) In addition to the cooperation referred to in paragraph (1), th lic service that is the responsibility of the country as referred to in the paragraph (1) is charged to the country if required in the laws.
(3) Public Service fees other than those required by the laws as referred to in paragraph (2) are charged to the recipient of a public service.
(4) The determination of the public service rates as referred to in the verse (3) is specified with the Regional Rule.
(5) The determination of the Public Service charge for public service organizers implementing the financial management pattern of the Regional General Services Agency is set with the Rule of the Regents.
(6) The Determination Public Service charge for private public service organizers as referred to the paragraph (3) set forth with the Public Service Organizing Leadership Regulation.
Article 41
(1) The charge of public service hosted by the Local Government must be established with the approval of the DPRD, except for which instances already implemented the regional Public Services Agency's Financial Management Pattern System (PPK-BLUD) and publicly published and easily accessible to the public.
(2) Public service charges hosted by BUMD and Private Services must be specified Leaders of the public service Organizing and published openly and easily
(3) Public Service organizers on the local government are not allowed to change the cost of public services, other than those that have been specified in the paragraph (1) of this section.
(4) Change of cost the public service hosted by BUMD and Private Compulsory public services
23
no later than 15 (fifteen) days prior to enforceable.
Section 42
(1) Organizers are entitled to a budget allocation according to the level of service requirement.
(2) Organizers are prohibited use the budget allocation for public services to finance activities outside of public service hosting.
BAB VI
PleniUAN
Part Kesatu
Management Management
Article 43
(1) Society is entitled Dencomplaint the hosting of Public Service to the Organizers, the Ombudsman, and/or the DPRD.
(2) The society that performs the complaint as referred to in paragraph (1) is guaranteed its rights by the laws.
(3) The complaint as referred to in paragraph (1) is performed against:
a. organizers who do not carry out the obligations and/or violate the ban; and
b. Executors who do not provide services in accordance with the standards of service.
Article 44
(1) The authorized buyer drops sanctions to the organizers who do not meet the obligations.
(2) The charge of the charge drops the sanctions to Executor executor, executor, and executor, and will be used to provide the following:
(3) the granting of sanctions as referred to in paragraph (1) and paragraph (2) is performed based on the public and/or under the authority of the superior in accordance with the laws.
Section 45
(1) The complaint as referred to in Section 43 is proposed by any persons who are wronged or otherwise authorized to represent it.
(2) The complaint as referred to in paragraph (1) is performed most slow 30 (thirty) days of work since the complainants received service.
24
(3) The complaint is delivered in writing to include:
a. name and full address;
b. Service descriptions that do not comply with the Service Standard and the description of the materiel or immateriyl loss suffered;
c. Request for settlement submitted; and
d. place, delivery time, and signature.
(4) In certain circumstances, the name and identity of the complainants can be kept secret.
Article 46
(1) The complaint as referred to in Article 45 of the paragraph (3) may be accompanied by the evidence As a support tool.
(2) In the event that the complainants need a document related to the complaint of the Organizer and/or executor to support the proof as referred to in paragraph (1), the organizer and/or the executor provide it.
Article 47
(1) The organizers are required to provide a receipt complaint.
(2) The receipt of the complaint as referred to in paragraph (1) at least contains:
a. the identity of the complainants is complete;
b. a service description that does not conform to the Service Standard;
c. the place and time of acceptance of the complaint; and
e. signature as well as the name of the officer/employee who received the complaint.
(1) The organizers are required to respond to the slowest of the 14 (fourteen) business days since the admission is accepted which at least contains the full information or the Not full of material, as referred to in Article 45, paragraph (3).
(2) In the event of incomplete matter, the complainants complete the matter at least 30 (thirty) days of work since receiving a response from the organizer or the Ombudsman as informed by the organizers and/or the Ombudsman.
(3) In terms of the complaint file not furnished in time as referred to in verse (4), the complainants are deemed to revoke its presumption.
25
Article 48
(1) The complaint against the Organizer is addressed to the handler.
(2) The complaint against the Organizing of the corporation in the form of a corporation and an independent agency is addressed to the responsible official On a government agency that provides a mission or assignment.
The Second Section
The Completion Settlement
Article 49
(1) The organizers are required to examine the complaints from the Public Service to which the Public Service is held.
(2) The examination process to provide a complaint response as referred to in paragraph (1) is performed in accordance with the laws.
Section 50
(1) In examining complaint material, the Organizer is required to guide in independent, transparent, non-discriminate, non-aligned, and non-cost.
(2) Organizers Are Required To Receive And Respond. complaint.
(3) In terms of objectioners objectionable for certain reasons that may threaten or harm the interests of the complainants, the hearings may be carried out separately.
(4) In terms of the complainants demanded For compensation, the parties decipher the losses caused by the service. which is not in compliance with the Service Standards.
Article 51
(1) In conducting a matter of complaint matter, the Organizer is obliged to keep the secrecy.
(2) The obligation of maintaining secrecy as referred to the verse (1) is not dead after The leadership of the organizers stopped or dismissed from office.
Section 52
(1) The mandatory organizers decide the results of the slowest inspection of 60 (sixty) working days since the complaint file is declared complete.
(2) The decision as intended on a paragraph (1) is required to be delivered to the parties slowest shootout 14 (fourteen) Work day since it was decided.
26
(3) In terms of the complainants demanding damages, the dp>
22
(2) The Services bureau as referred to in paragraph (1) must have the business permit of the instance authorized by the provision of its service activities must coordinate with the Organizer, relating to the requirements, service rates and service time.
Section Elevate
Public Service Cost/Tarif
Section 40
(1) Public service rates are essentially the responsibility of the country and/or society.
(2) The cost/rate of the pub
35
Quite clear
Article 8
The letter a
The type of public services issued/provided by SKPD for the whole or partially using APBD funds is education services, health care, ministry environmental and infrastructure services.
Letter b
The type of public services issued/provided by a body of enterprise whose founding capital is all over or partially using the wealth of the segregable Region among others is Banking, food and beverage fields, hospitality, bandage and toll roads.
Letter c
The type of public service whose breeding is not sourced from the APBD fund or a business entity whose founding capital is all or part of using the wealth of the segregated Region is the rural electricity network.
Article 9
The letter a
referred to as "administrative blow" is as a form or type of service issued and provided by SKPD and BUMD for the public in the form of official documents/enactment.
The letter b
In question "non-government agency administrative review" as well as a less responsive officer ' s attitude, thus elicits a less favorable image of the Local Government.
The conditions need to be wisely cyclical through the course of activities the quality improvement of the public service hosting continuity in favor of a prime public service. Public service quality improvement efforts can be conducted through a thorough and integrated system of public service systems. The efforts to improve the quality of public service were synergized with the national strategy stated in Presidential Instruction Number 5 of 2004 on the Acceleration of Corruption Eradication, in particular the Fourth Diktum, which is to improve the quality of service. to the public through transparency and standardization of services.
This Regional Regulation is expected to provide clarity and arrangements regarding the hosting of public services, among other things including:
1. The terms and limitations of the public service host;
32
2. Intent, purpose, asas and scope of the hosting of public services;
3. Pembina, the organizing organization and the evaluation of public services;
4. Rights, obligations and the ban of organizers;
5. Aspects of public service organizers including the handling of the complaint;
6. Host of public services;
7. Utilization of information technology;
8. Role as well as community;
9. The Corruption Eradication Area Action Plan (RAD-PK);
10. Document confidentiality;
11. Oversight; and sanctions.
II. Section for Article 1
The terms in this section are intended to prevent any misinterpretation and misinterpretation of the dlam understand and execute the provisions of this Section.
Section 2
Clear enough
Article 3
Quite clear
Section 4
The letter a
referred to as "common interest" is that the provision of the ministry should not maintain personal and/or group interests.
Letter b
In question "Legal certainty" is the guarantee of its being the right and duty in the holding of services in accordance with the provisions of the laws.
The letter c
referred to by "equal rights" is the granting of services not differentiating tribal, race, class religion, gender and economic status.
The letter d
referred to the "balance of rights and obligations" is The fulfilment of the right must be proportional to the obligation to be exercised either by the giver or the recipient of the service.
The letter e
referred to as "professional" is the executor must have the appropriate competence with Task force.
33
The letter f
which is impeached by "partisatives" is the improvement of the role as well as the community in the holding of services with regard to the aspirations, needs and expectations of the community.
The g
In question with "non-discriminatory treatment equation" is that every citizen is entitled to a fair service.
The letter h
In question with "transparency" is any recipient of the ministry can easily access and acquire information about the desired service.
Letter i
In question with "accountability" is the process of hosting the service must be accounted for in accordance with the provisions of the Laws of the Law.
Letter j
Which is referred to "facilities and special treatment for vulnerable groups" (vulnerable groups among others disabled, elderly, pregnant women, children, victims of natural disasters and victims of social disaster) is given The ease with the mupness is vulnerable to the creation of justice in service (such as making a special staircase for the disabled).
The letter k
referred to the "timeliness" is the completion of each type of service performed on time according to the standard of service.
The letter l
referred to with "speed, ease and affordability" is every type of service done quickly, easily and affordability.
The letter m
referred to "efficiency and effectiveness" is any type of service done in a timely and precise target.
The letter n
referred to as "consistency" is that each type of service is done in a unified way. and sustained.
The letter o
referred to "justice" is that any kind of service is equally applied to all societies without differentiation of religion, group, race and education level.
The p-letter
34
Which is referred to by "ingenuity" is that any type of service is done meticulously so that minimizing the error.
The letter q
referred to by "motivation" is any type of service is done with provide productive competable power between civil servants in the Regional Government environment.
The letter r
referred to "does not exceed the authority" is any type of service according to the underlying task and inherent function of the IBM Cloud Service. as well as in accordance with the Rules of the Invitation-invitation.
The letter s
In question with "the kefrying and propriety" is that any type of service is done in good faith with trust and propriety.
The letter t
referred to by "legal protection" is any type of service done by giving equal rights and obligations against all societies.
The letter u
referred to "proportional" is any type of service is performed according to the proportion of abilities and competences.
Article 5
It is quite clear
Section 6
Verse (1)
Quite clear
Verse (2)
Which is referred to Public goods service is a service that produces different types of goods used by the public.
The public service service is a service that results in a variety of services required by the public.
The administrative service is the service that results in the official documents needed by the public.
Verse (3)
Quite clear
Verse (4)
Quite clear
Article 7
30
31
EXPLANATION
UP
BRASS COUNTY COUNTY REGULATION
NUMBER 14 YEAR 2013
ABOUT
HOSTING THE PUBLIC SERVICE
I. UMUM
The public service as mandated the Law No. 25 Year 2009 of Public Service constitutes a Local Government effort to meet the basic needs and civil rights of each citizen of the goods, services and the administration services provided by the Public Service Organizer. The Basic Law of 1945 exp is the service granting official documents by the agencies outside the Local Government.
Article 10
This provision is intended to keep the flexibility of the technical implementation of public services.
Article 11
Verse (1)
Enough clear
Verse (2)
Pretty clear
Verse (3)
Quite clear
Verse (4)
Report to be one unit in LKPJ with busan to Governor
Verse (5)
36
Clearly
Verse (6)
Quite clear
Article 12:
Verse (1)
Quite clear
Verse (2)
Quite clear
paragraph (3)
The agency leader is the director/head, or the designation others in accordance with the applicable provisions.
Verse (4)
Clear enough
Verse (5)
Quite clear
Article 13:
Verse (1)
Quite clear
Verse (2)
Pretty clear
Verse (3)
Pretty clear
paragraph (4)
Quite clear
paragraph (5)
Quite clear
Section 14
Verse (1)
Pretty clear
Verse (2)
Pretty clear
Verse (3)
Quite clear
Verse (4)
Quite clear
Article 15
Quite clear
Article 16
Quite clear
37
Article 17
Verse (4)
The emergency is the state of the state responsible for the agency. In setting the event as a state of emergency, it is done in accordance with the laws.
Article 18
Verse (1)
Other parties are parties outside of the Local Government agencies that are cooperating in the holding of public services in accordance with the laws.
Article 19
Pretty clear
Article 20
Pretty clear
Article 21
Pretty clear
Article 22
Quite clear
Article 23
Quite clear
Article 24
Quite clear
Article 25
Clearly
Section 26
Verse (1)
referred to as "public service standard" is the benchmark used as a guideline for the service and reference of the mandatory public service quality assessment. be obeyed by the giver and/or the recipient of the service.
Verse (2)
The organizers must provide the space public for the public to provide input/role as well as community in the drafting of the ministry standard of advice, mind, ideas, ideas and so on.
Verse (3)
Quite clear
Verse (4)
Quite clear
Verse (5)
38
Clear enough
Section 27
Verse (1)
The letter a
referred to as "legal basis" is the law that makes the foundation of the service.
The one b
referred to the "requirement" is a condition that must be met in the management of a type of service, both technical and administrative requirements.
The letter c
referred to the "system, mechanism, and procedure" is the layout services that are standardized for the giver and service recipient including the complaint.
Letter d
referred to as "term of service" is the term required to complete the entire service process of any type of service.
The letter e
referred to as "biay/fare" is the cost of the charge. to the recipient of the service in taking care and/or obtaining the services of the Organizer.
The letter f
referred to the "service product" is the result of the service that is provided and received according to the specified conditions.
The g
Which is mean by "means, infrastructure and/or facilities" is equipment and facilities required in the service of the services, including equipment and service facilities for vulnerable groups.
The letter h
referred to as "executor competence" is the ability to be owned by Executors include knowledge, expertise, skills and experience.
Letter i
Which is referred to as "internal supervision" is: control by the work of a working unit or an immediate supervisor of the Executor.
39
The letter j
referred to with "complaint handling, advice and input" is the layout of the handling of the complaint and follow-up.
The letter k
referred to by "the number of Executions" is The Executate is compatible with the workload.
The l
It is pretty clear
The letter m
Quite clear
The n
letter
referred to the "Managing performance evaluation" is the assessment to know how far Execution of activities in accordance with the standard of service.
Article 28
Quite clear
Article 29
Clear enough
Article 30
Pretty clear
Article 31 is pretty clear
Article 32
Quite clear
Article 33
Quite clear
Section 34
Verse (1)
Quite clear
Verse (2)
referred to being published is the evangelist to the community so that it is easy to know, viewed, read, understood and accessed.
Article 35 Verse (1)
Which is referred to the information support is the county's scope of information which contains information of all services required to formulate a policy Area about public service.
Verse (2)
Quite clear
40
Verse (3)
The electronic information system is the application of information technology based on telecommunications network and electronic media that functions design, process, analyze, display and/or deploy Electrical information.
The letter a
Host profile includes name, disclaimer, Execution, organizational structure, staging budget, complaint address, phone number and post-el (e-mail).
Letter b
The Managing Profile includes the name, disclaimer, Executing, staging budget, complaint address, phone number and post-el (e-mail).
The letter c
The service standard contains a complete information about the description that describes more details of the standard content of such services, including service procedures, settlement time, service costs, service products, means and infrastructure as well as the competency of the service provider.
Letter d
Pretty clear
Font e
Management of complaint is the process of handling the complaint ranging from sealing, suppressor and classification up to certainty of completion of the complaint.
The letter f
The performance assessment is the outcome of the performance of the evaluation of the service conducted by the Organizer itself, along with other parties or by other parties at the request of the Organizer, to know the performance of the performance by using the assessment method certain such as survey public satisfaction survey.
Section 36
Verse (1)
In performing the management of the means, infrastructure and/or service facilities, Organizers carry out planning, procurement, maintenance and Inventory of the means, infrastructure and/or service facilities systematic transparent, complete and accurate.
Verse (2)
41
The mandatory Executable is the official responsible for the actions of the public service.
Section 37
Verse (1)
Clearly
Verse (2)
Clear enough
Article 38
A special service is a service that is performed to the community specifically for example health care by using the VVIP room and banking service to priority customers.
Article 39
