REPUBLIC OF INDONESIA STATE NEWS

No. 462, 2014 KEMEN PAREKRAF. The effort. Travel. Sightseeing. Standard.

REGULATION OF TOURISM AND CREATIVE ECONOMY

REPUBLIC OF INDONESIA

NUMBER 4 YEAR 2014

ABOUT

STANDARD TOURIST TRAVEL SERVICES

WITH THE GRACE OF THE ALMIGHTY GOD

MINISTER TOURISM AND CREATIVE ECONOMY OF THE REPUBLIC OF INDONESIA,

DRAWS: A. That to perform the provisions of Section 18 of the paragraph (3) of the Government Regulation No. 52 of 2012 on Competency Certification and Endeavor Certification in Tourism needs to be set about the Tourism Effort Standards;

b. That along with the development of tourist travel services as part of a growing tourism effort, in support of improving product quality, service and management and improving the competuation of Wisata's Travel Services Business, require a travel travel service venture that meets the business standard;

c. That the Decree of the Minister of Tourism, Post and Telecommunications Number KM.10/PW.102/MPPT-93 on the Provisions of Travel Bureau of Wisata and Travel Agents is already unsuitable for the current development of tourism, so that it needs to be replaced;

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2014, No. 462 2

d. That is based on consideration as in the letter a, letter b, and the letter c needs to specify the Minister of Tourism and Creative Economy about the Standard Travel Services Business Standard;

Given: 1. Law No. 39 of 2008 on the Ministry of State (State Sheet of the Republic of Indonesia 2008 Number 166, Additional sheet of State of Indonesia Number 4916);

2. Undang-UndangNumber 10 Year 2009 on Severity (State Gazette Indonesia's 2009 Number 11, Additional Sheet Of Republic Of Indonesia Indonesia Number 4966);

3. Government Regulation No. 52 of 2012 on Competency Certification and Certification Efforts in Tourism (State Sheet of the Republic of Indonesia 2012 No. 105, Additional Gazette of the Republic of Indonesia Number 5311);

4. The Presidential Decree No. 47 of 2009 on the Establishment and Organization of the Ministry of State as amended last with the Presidential Regulation Number 55 of 2013 on the Fourth Amendment to the Presidential Regulation No. 47 of 2009 on Establishment and Organization of the Ministry of State;

5. Policy of Minister of Culture and Tourism Number PM.85/HK.501/MKP/2010 on the Tata Cara Registry of the Tourist Travel Services;

6. Minister of Tourism and Creative Economy Number PM.07/HK.001/MPEK/2012 on the Organization and Work Order of the Ministry of Tourism and Creative Economy;

7. Regulation of the Minister of Tourism and Creative Economy Number 1 of 2014 on the Host of Tourism Certification Efforts;

DECIDED:

SET: MINISTER REGULATION OF TOURISM AND CREATIVE ECONOMY ON THE STANDARD OF TRAVEL SERVICES TOURIST.

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2014, No. 4623

BAB I

provisions of UMUM

Article 1

In the Ordinance of the Minister of this Regulation referred to:

1. Tourism is an effort that provides goods and/or services for the fulfillment of the needs of tourists and the hosting of tourism.

2. Travel Travel Services is a travel agency venture and travel agency travel agency.

3. The Tourist Travel Services Standard is a Wisatadan Travel Services Qualification Effort or Travel Travel Services Classification which includes the product aspect, service and management of the Tourist Travel Services.

4. The certification of the Cloud Service is called a Certificate of Certification to support the quality of the product, service, and management of the Travels of the Travels through the audit fulfilment of the Wisata Travel Business Standard.

5. The next Certificate is a Certificate is a written proof given by the Tourism Business Certification Board to the Wisata Travel Services Business which has met the Standard Effort-Wisata Effort.

6. The Tourism Board of Tourism Affairs, which is next called LSU Tourism Field is an independent agency that is authorized to perform Business Certification in Tourism Fields under the provisions of the Perundang-Invitation regulations.

7. A Tourism entrepreneur is a person or a group of people who do tourism venture activities.

8. The Regional Government is the Governor, the Regent or the Mayor, and the area's device as an element of the holding area of the local government.

9. The Minister is the Minister of Tourism and Creative Economy.

10. The Ministry is the Ministry of Tourism and Creative Economy.

Article 2

The Regulation of the Minister of Tourism and the Creative Economy of the Creative Economy set and set the limits on:

a. minimum requirements for the Wisata Travel Services Agreement; and

b. best practices in the execution of the Wisata Travel Services Business certification.

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Article 3

The scope of the Regulation of the Minister includes:

a. The Wisata Travel Services Group;

b. Assessment of the Wisata Travel Services certification framework;

c. implementation of the Wisata Travel Services Business certification certification;

d. coaching and supervision; and

e. Administrative sanction.

BAB II

SIGHTSEEING TRAVEL SERVICES

Section 4

The Tourist Travel Services Effort includes:

a. Tourism Travel Bureau; and

b. Travel Travel Agent.

Article 5

(1) The Tourist Travel Bureau Effort includes:

a. Travel planning services are not available for use with the Cloud Service. Service and tourism services include the journey of worship.

(2) The Tourist Travel Bureau's efforts as referred to in paragraph (1) form the legal entity of Indonesia.

Article 6

(1) The Agent's Effort Tourist travel includes:

a. Service booking services, such as ticket bookings and commodity-based escarers; and

b. Travel document management.

(2) The Tourist Travel Agent (s) as referred to in paragraph (1) is an individual business or legal entity or non-legal entity.

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2014, No. 4625

BAB III

CERTIFICATE AND CERTIFICATION

TOUR TRAVEL SERVICES

Part Kesatu

General

Section 7

(1) Any Tourist Travel Services Effort, including the Business Services branch office Tourist Travel, must have a Wisata Travel Service Certificate Certificate and perform the Wisata Travel Services Business certification, based on requirements and conditions as set out in this Ministerial Regulation.

(2) In case of concern microwork and small businesses in the areas of Wisata Travel Services, Ministry and/or Government The area may provide and/or seek special administrative, institutional and funding support, for the purposes of ease in the issuer of the Wisata Travel Services Certificate and/or implementation of the Business certification process Travel Travel Services.

section 8

(1) Certification of the Travel Travel Services as referred to in Pasal7 is implemented by reference to the Standard Travel Services Business Standard, as set forth in the Attachment the inseparable part of this Minister ' s Regulation.

(2) Standard Effort Services Travel Travel as referred to in paragraph (1) contains the minimum requirements and guidelines regarding the Tourist Travel Service Effort, which includes product aspects, service aspects and management aspects.

The Second Part

Assessment and Certification implementation

Section 9

(1) For the purposes of certification and issuer of the Wisata Travel Services Certificate, there must be an assessment of:

a. Fulfillment of the base requirements; and

b. The fulfillment and implementation of the Wisata Travel Services Standard.

(2) The basic requirements as referred to in paragraph (1) of the letter a, are the List of Tourism Effort of Tourism of the Tourist Travel Services.

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2014, No. 462 6

(3) In terms of basic requirements as referred to in paragraph (2) unfulfilled, then certification cannot be performed.

(4) The fulfilment and implementation of the Business Standards applicable to the Travel Services Effort The theme is:

a. Standard of Effort for the Tourist Travel Bureau, which includes aspects:

1. product, consisting of 20 (twenty) elements;

2. services, consisting of 7 (seven) elements; and

3. management, which consists of 11 (eleven) elements.

b. Business Standards for the Wisata Travel Agent, which includes an aspect:

1. product, which is composed of 4 (four) elements;

2. service, the self-set of 4 (four) elements; and

3. The management, which is based on 9 (nine) elements.

Article 10

The basic requirements as referred to in Article 9 of the paragraph (2) and paragraph (3) are not enforced for travel agency travel agencies belonging to micro-ventures and small businesses.

Section 11

(1) Tourism employers who do not meet the Business Standards applicable to the Tourist Travel Bureau as referred to in Article 9 of a paragraph (4) letter a, cannot be classed and unable to postulate as the Travel Bureau Travel.

(2) Tourism entrepreneurs who do not meet the Business Standards applicable to Guided Travel Agents as referred to in Section 9 of the paragraph (4) of the letter b, cannot be classed and cannot postulate as a Wisata Travel Agent.

Article 12

(1) Tourism Employers who have met the provisions as referred to in Section 9 of the paragraph (4), and has obtained the Wisata Travel Services Certification Certificate, authorized to host and be able to self-serve as the Wisata Travel Services Business, as applicable.

(2) Assessment of the Software as a Service for the Cloud Service is available to the Cloud Service. Tourist attractions and the issuer of the Wisata Travel Services Certificate, organized by LSU Tourism Fields.

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Section 13

(1) In the event of the Wisata Travel Services Act as referred to in Section 12 of the paragraph (1) no longer meets and performs the current Wisata Travel Services Business Standard based on the Business Certificate The Tourism Travel Service is compulsory and/or repairing the shortcomings in the longest six months of the month, accounting for the first time the fact of the lack of knowledge is available. referred to.

(2) If after the 6 (six) month period as the Referred to in verse (1) The Tourism Employers are meant to be unable to meet and/or correct the shortcomings, then the Tourism Employers are prohibited from hosting the Tourist Travel Services Venture.

(3) In terms of the In verse (2), the Homestead Travel Service Certificate, which is owned by the concerned Tourism Employers, is not applicable and the Tourism Employers are prohibited from self-serving as Wisata Travel Services.

Third Quarter

Mandiri Assessment

Pasal14

(1) Tourism entrepreneurs can perform assessments independently prior to the implementation of Certification by LSU Field Tourism.

(2) The assessment independently as referred to the paragraph (1) does not reduce the obligation of Tourism Employers to implement the Certification, based on the terms and conditions of the Minister's Ordinance.

(3) The assessment as a means of paragraph (1) refers to the Standard Travel Services Business Standard as set forth in the Order of the Order. in an Attachment that is an inseparable part of the Regulation This Minister.

BAB IV

COACHING AND SUPERVISION

Article 15

The Ministry and Local Government are carrying out coaching and supervision in order to implement the Standard Travel Services Act, in accordance with the provisions of the the applicable laws.

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Section 16

(1) Minister/Gubernur/Bupati/Mayor doing coaching in order to application the Standard Travel Services Effort to its authority.

(2) The coaching performed by the Minister as It is referred to in verse (1) to include socialization and advocacy.

(3) The coaching performed by the Governor as contemplated by paragraph (1) includes the implementation of the technical guidance of the standard application of Wisata Travel Services for Tourism Entrepreneits.

(4) Coaching conducted by Regent/Mayor as contemplated (1) (1) (1) other than the standard technical guidance of the Wisata Travel Services business and the operational technical training of the Tourist Travel Service Effort for the Wisata Travel Services Business workforce.

Article 17

(1) The Minister/Gubernur/Regent/Mayor conducts oversight of the implementation and fulfillment of the Standard Travel Services Act, in accordance with its authority.

(2) The supervision performed by the Minister as referred to paragraph (1) through the evaluation of the application of the standard

(3) Supervision conducted by the Governor as defined by paragraph (1) through the evaluation of reports of activities of the standard application of the Tourist Travel Services in the work region.

(4) The Regent/Mayor performs the supervision as referred to in paragraph (1) through the evaluation of the Requirements Base, and entitlement to the Tourist Travel Service Certificate.

bAB v

Administrative sanction

Article 18

(1) Any Tourism Employers who do not perform and/or violate the provisions as referred to in Article 7 verse (1), and Article 13, may be subject to administrative sanction.

(2) Sanctions The administrative and administrative level of the Cloud Service is the following:

a. written reprimand;

b. The Wisata Travel Services Agreement restrictions; and

c. freeze or revocation of the Tourism Business List Mark.

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2014, No. 4629

(3) administrative sanctions of a written reprimand are referred to in verse (2) the letter of at least 3 (three) times and is carried out in a reasonable and orderly manner, with a time lapse between the two (3). Each thirty-day written notice must be subject to any additional charges.

(4) Restrictions of Travels of Travels as referred to in paragraph (2) letter b, be charged if the Tourism Employers do not comply with the third written reprimand and the term lapse as referred to in paragraph (3) for the most rapid 30 days of work, exceeded.

(5) Freezing or revocation of the Tourism Effort as referred to in paragraph (2) the letter c, is imposed if the Tourism Employers do not comply. third written rebuke and has passed the most rapid period of 60 (sixty) working days, accounting since the date of the third written reprimand is imposed.

BAB VI

provisions TRANSITION

Article 19

In case of The Local Government has not been able to host and publish the Tourism Effort List The field of the Tourist Travel Services, at the time of the enactment of the Minister 's Regulation, then the fulfillment of the provisions as referred to in Article 9 of the paragraph (1) and paragraph (2) of this Minister' s Regulation may be carried out in the form of a letter of captions or recommendations issued by the Local Government.

Article 20

Tourism entrepreneurs who have been certified to host the Wisata Travel Services Effort before the enactment of this Minister ' s Regulation, can still use the intended certificate to host the Homestead Travel Service Effort to the expiration date But not longer than two (two) years after the enactment of the Menteriini Regulation, and its enlarging or climbing is under this Minister's Ordinance.

Article 21

The Tourism Employers who have not yet been held. by the LSU Travel Services Certificate issued by LSU Field Tourism under this Minister's Regulation, but has organized and/or postulate as the Wisata Travel Services Effort on the enactment of the Ministerial Ordinance This, is obligated to conform to the Minister's Ordinance in the timeframe. the longest of 1 (one) years since the enactment of this Minister ' s Regulation.

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BAB VII

provisions CLOSING

Article 22

At the time the Ministerial Regulation came into effect, the Decree of the Minister of Tourism, Posdan Telecommunications Number KM.10/PW.102/MPPT-93 on the Terms of the Bureau's Effort Travel travel and Travel Bureau agents Wisata, revoked and declared not in effect.

Article 23

The rules of this Minister begin to apply at the date of the promulcity.

So that everyone knows it, orders the invitational The rules of the Ministry with its discoverer in the News of the Republic of Indonesia.

Set in Jakarta

on April 3, 2014

MINISTER OF TOURISM AND CREATIVE ECONOMY

REPUBLIC OF INDONESIA,

MARI ELKA PANGESTU

promulgated in Jakarta

on 11 April 2014

MINISTER LAW AND HUMAN RIGHTS

REPUBLIC OF INDONESIA,

AMIR SYAMSUDIN

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2014, No. 46211

ANNEX OF THE MINISTRY OF TOURISM AND CREATIVE ECONOMY REPUBLIKINDONESIA NUMBER 4 OF 2014 ON THE STANDARD OF TRAVEL TRAVEL SERVICES

THE STANDARD TRAVEL SERVICE RESORT

I. TOURIST TRAVEL BUREAU BUSINESS STANDARD

NO ASPECT NO ELEMENT

I PRODUCER A. BPW provides the minimum of booking services and/or sales:

1 Paketsightseeing.

2 Voucheraccommodation.

3 Tikettrip.

4 tours of the tourist transport.

B. 5 BPW organizes more than 1 (one) pakettours, and at least 1 (one) of which is a homemade tour package.

C. BPW hosted packages have a minimum of information about:

6 NamaPaketWisata.

7 Durationtrips.

8 Route and Travel Travel (itinerary) activities.

9 Price package of tourist packages in Rupiah currency.

10 Moda transport.

11 types of accommodation.

12 protection insurance travel excurts for tourists.

D. 13 BPW provides passport and visa management services.

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2014, No. 462 12

NO ASPECT NO ELEMENT

E. BPW uses the self-guided tourism services or which is part of the scouting service, under the following conditions:

The 14-horsepower tour has a competency certificate still in effect.

15 In terms of BPW hosting tours for international tourists, the tourist guide power is able to speak foreign language according to the language used by international tourists, or at least the English-speaking lack of language.

16 The tour guide power is protected by tourist travel insurance.

F. BPW employs tour leader (tour leader), under the terms of the following:

17 Tourism travel leaders are equipped with a Task Letter from BPW.

The 18 leadership travel leadership has a competency certificate still in effect.

19 Dalamhal BPW organizes tours for the country's manca travelers, the tour leader is able to speak foreign language according to the language used by international travelers, or at least-a lack of English language.

20 of the tour's travel leadership is protected by tourist travel insurance.

II SERVICE A. Implement Standard Operating Procedures (SOP) for the implementation of guest services in the BPW office, which includes:

1 Welcoming guest arrival.

2 Accepting the phone call.

3 Giving explanations on the products provided/delivered BPW.

4 Order and/or sales of products provided by BPW.

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2014, No. 46213

NO ASPECT NO ELEMENT

B. Implement Standard Operating Procedures (SOP) in the implementation of tourist travel, which includes:

5 Services for travelers by tour guide power and/or tour travel leaders during tourist trips.

6 Handlers issues and complaints that arise during tourist travel, by tour guide power and/or travel travel leadership.

7 Demand by tour guide power and/or tour travel leadership to travelers to fill in I'm an esionator for the travel evaluation.

III MANAGEMENT A. BPW has a place Separate business/offices from household/household activities.

1 The business /office area has a clear address, phone number and facsimile, as well as an e-mail address are still functioning.

2 The business /office venue consists of working space and guest reception room.

3 business/office venues are equipped with adequate means, infrastructure and office equipment.

B. BPW has managed companies that include the minimum:

4 descriptions of organizational structure and governance arrangements, bearing the name, title and description of the task of each section.

5 The company's enterprise system is best and well over the entire Booking and/or sales transactions, associated files, are maintained and stored minimum for 3 (three) years.

C. BPW owns and maintains a database containing information on names, addresses, telephone numbers and e-mail, which includes:

6 Customer Data.

7 Mutual Funds.

8 Employers of Wisata.

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NO ASPECT NO ELEMENT

D. 9 BPW has an effort development plan.

E. The age of resource development

10 Has a certificate of competence in its field.

11 Executing the SDM development program.

Number Of UnsurA spec Products

20

Number Of Service Aspects Of Service

7

Number Of Aspect Aspects of Management

11

Element Element 38

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2014, No. 46215

II. STANDARD TRAVEL AGENT BUSINESS CRITERIA

NO ASPECT NO

ELEMENT

I PRODUCT A. APW provides services and/or sales,

includes:

vouchers of accommodation.

Tikettrip

tourist transport services

B. 4 APW provides minimum travel document management services in passport.

II SERVICE Applies Standard Operating Procedures (SOP) for the execution of guest services in the APW office, which includes:

1 Welcoming guest arrival.

2 Received and made a phone call.

3 Explanation of the products provided/offered BPW.

4 Pemesanandan/or product sales provided by BPW.

III MANAGEMENT A. APW has a separate business (office) place of family/household activities.

1 Office mandatory listing addresses, phone numbers and facsimile as well as e-mail addresses.

2 Offices consists of a working area and area of receiving customers.

The 3 Offices are equipped with adequate means, infrastructure and office equipment.

B. APW selecates a company that includes a minimum:

4 descriptions of organizational structure and governance arrangements, bearing the name, title and description of the task of each section, specifically for an APW that is not an individual.

5 The piñata System An orderly and orderly company for all order transactions and/or sales, associated sertasuring, maintained and stored minimum for 3 (three) years

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2014, No. 462 16

NO ASPECT NO

ELEMENT

C. APW has an effort development plan.

D. APW has and maintains a database containing information on names, addresses, phone numbers and e-mails, including:

7 Customer Data.

8 Reright Data/correctional data

E. The age resource

9 Has a certificate

Number of Product Aspeces

4

The number of Service aspect criteria

4

number of management aspect criteria

9

Number of criteria 17

TOURISM MINISTER AND CREATIVE ECONOMY REPUBLIC OF INDONESIA,

MARI ELKA PANGESTU

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