Key Benefits:
a. Service Standards;
b. Service Edict;
c. Special Services;
d. Complaint Management;
e. Performance Assessment;
f. Vision, Mission, and Moto Services; and
g. Ease of Use.
Article 15
The results of the compliance research as referred to in Article 14, by value and categorization as follows:
a. Values 61 to 75: Green Zone with High Compliance predicate.
b. Values 39 to 60: Yellow Zone with Medium Compliance predicate.
c. Values 0 up to 38: Red Zone with Low Compliance predicates.
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BAB VII
ASSESSMENT OF PUBLIC SERVICE QUALITY
Article 16
Assessment of the quality of public service is executed to encrypt the potential of maladministration, which consists of up:
a. Deviation of procedure;
b. Certain cash/rewards demand;
c. Outside of competence;
d. Inept; and
e. Act unworthy/unworthy.
BAB VIII
FURTHER provisions
Article 17
Further provisions concerning the implementation of the compliance assessment are governed by the Decision of the Chairman of the Ombudsman of the Republic of Indonesia.
BAB IX
CLOSING provisions
Article 18
This Regulation shall come into effect on the date of the promulcings.
For everyone to know it, order the appointment of this Ombudsman Regulation with its placement in the State News of the Republic of Indonesia.
Specified in Jakarta
on April 2, 2015
CHAIRMAN OMBUDSMAN OF THE REPUBLIC OF INDONESIA,
DANANG GIRINDRAWARDANA
Diundang in Jakarta
on 6 April 2015
MINISTER OF LAW AND HUMAN RIGHTS
REPUBLIC OF INDONESIA,
YASONNA H. LAOLY
1. The organizers of the next public service are called "Organizing" ("Organizing"), which are each country, corporation, independent agency created under the Invite-Invite for public service activities, and other legal entities that created solely for public service activities.
2. Standard of service is a benchmark used as a guideline for service quality assessment and reference to the quality of service as an obligation and the appointment of an organizer to the community in the framework of a qualified service, quick, easy, affordable, and measurable.
3. Compliance is the conduct of the public service organizer to advise the provisions of the public service as referred to in the 2009 Act No. 25 of the Public Service.
BAB II
INTENT AND PURPOSE
Article 2
Compliance research is intended to rapidly increase the quality of public service.
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Article 3
The compliance research aims for the improvement and refinement of public service policy in order to prevent Maladministration.
BAB III
ASAS
Section 4
The compliance research is implemented as a complete dissection, justice, non-discrimination, impartial, accountability, balance, openness, and secrecy.
BAB IV
THE SCOPE OF
Section 5
Space scope of Compliance Research, including:
a. The Organizing Compliance Research on the fulfilment of public service standards under the Law Number 25 Year 2009 on Public Service.
b. Public service quality assessment under Act No. 25 of the Year 2009 on Public Service.
Section 6
The organizers as referred to in Section 5 comprise:
a. Ministry and Agency;
b. Provincial Government and the Government of the County/Kota; and
c. Organizers of the ministry based electronics (online).
BAB V
COSTS
Article 7
(1) The required fees in Compliance Research are charged in the State of the Republic of Indonesia's Republic of Indonesia Ombudsman's Revenue and Shopping Budget.
(2) The organizers are not charged.
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BAB VI
ORGANIZER COMPLIANCE RESEARCH
Part Kesatu
Kategorization Assessment and Predicate Compliance
Article 8
The results of the compliance research as referred to in Section 5 of the letter a categorized in zoning:
a. Green Zone with High Compliance predicate;
b. Yellow Zone with Medium Compliance predicate; and
c. Red Zone with a Low Compliance predicate.
Section 9
(1) The organizers who acquired the High Compliance Value (Green Zone) were given the Predicates of Compliance.
(2) Compliance Compliance as referred to in paragraph (1) specified by the Decree of the Chairman of the Republic of Indonesia.
(3) The Compliance Predicat as referred to in paragraph (1) applies to a term of 1 (one) years from the set.
(4) The Compliance Predicat as referred to on paragraph (1), may be revoked in terms of:
a. based on the plenary Ombudsman ' s ruling, public service organizers no longer meet the criteria;
b. The organizers of the public service are repeating or not providing/resetting one and/or some of the standard components of the public service; and/or
c. there are fraudulent practices in the compliance value assessment process.
Second Section
Ministry and Institute Compliance Research
Article 10
Research of compliance with Ministry and Institution services is conducted against the standard of public service with variables:
a. Service Standards;
b. Service Edict;
c. Public Service Information Systems;
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d. Utilities, Prasarana, and Facilities;
e. Special Services;
f. Complaint Management;
g. Performance Assessment;
h. Vision, Mission, and Moto Services;
i. Attributes; and
j. Integrated Services
Section 11
The results of compliance research as referred to in Section 10, with the following values and categorizations:
a. Values 89 to 110: Green Zone with High Compliance predicate.
b. Value 56 to 88: Yellow Zone with Medium Compliance predicate.
c. Value 0 up to 55: Red Zone with Low Compliance predicates.
Third Part
Compliance Research
Provincial Government And District/City Government
Article 12
Research compliance with services The Provincial Government and the Government/City Government are conducted against the standards of public service with variables:
a. Service Standards;
b. Service Edict;
c. Public Service Information Systems;
d. Utilities, Prasarana, and Facilities;
e. Special Services;
f. Complaint Management;
g. Performance Assessment;
h. Vision, Mission, and Moto Services; and
i. Attributes.
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Article 13
The compliance research results as referred to in Section 12, with the following values and categorizations:
a. Values 81 up to 100: Green Zone with High Compliance predicates.
b. Value 51 to 80: Yellow Zone with Medium Compliance predicate.
c. Value 0 up to 50: Red Zone with Low Compliance predicates.
Fourth Quarter
Compliance Research
Organizing Services Based Electronics (Online)
Article 14
Research compliance with services The organizers of the Electronic-Based Services (online) are co
