REPUBLIC OF INDONESIA NEWS

No. 1033, 2016 FRANKKOMINFO. Emergency call. Single number. SERVICE.

` REGULATIONS MINISTER OF COMMUNICATION AND INFORMATICS

REPUBLIC OF INDONESIA

NUMBER 10 YEAR 2016

ABOUT

SERVICE THE SINGLE NUMBER OF EMERGENCY CALLS

WITH THE GRACE OF GOD ALMIGHTY

REPUBLIC OF INDONESIA ' S COMMUNICATIONS AND INFORMATICS MINISTER,

DRAWS: A. that the provisions of Article 20 of the Law Number 36

Year 1999 of Telecommunication stated any

the telecom organizers are required to provide

priority for delivery, copying, and

information delivery important that concerns

state security, human soul safety and property

objects, natural disasters, distress, and/or plague

disease;

b. that Emergency Call Single service in

Indonesia needs to be more optimized to support

shipping, shipping, and information delivery

important that concern the security of the country,

the safety of the human soul and property, disaster

nature, distress, and/or disease outbreak

as referred to in the letter a, so

handling of the state of emergency can be performed

integrated;

c. that is based on considerations as

referred to in letter a and letter b, need to set

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2016, No. 1033 -2-

The Minister of Communications and Informatics Ordinance about

Service Number One Emergency Call;

Given: 1. Law No. 36 of 1999 on

Telecommunications (State Of The Republic Of Indonesia

In 1999 Number 154, Additional Sheet Of State

Republic Indonesia Number 3881);

2. Law No. 24 Year 2007 on

Disaster Countermeasures (Republican Gazette

Indonesia Year 2007 Number 66, Extra Sheet

State of the Republic of Indonesia Number 4723);

3. Law No. 39 of 2008 on

Ministry of State (Republican Gazette

Indonesia In 2008 Number 166, Extra Sheet

State of the Republic of Indonesia Number 4916);

4. Law No. 23 Year 2014 on

Local Government (Republican Gazette

Indonesia Year 2014 Number 244, Extra Sheet

State of the Republic of Indonesia Number 5587) as

has been changed several times last with Invite-

Invite Number 9 Year 2015 on Second Change

by Law Number 23 Year 2014 about

Local Government (Republican Gazette

Indonesia Year 2015 Number 58, Extra Sheet

State of the Republic of Indonesia Number 5679);

5. Law No. 30 Year 2014 on

Administration of Government (Republican Gazette

Indonesia Year 2014 Number: 292, Additional Sheet

State of the Republic of Indonesia Number: 5601);

6. Government Regulation No. 52 Year 2000 on

Host Of Telecommunications (State Sheet

Republic Of Indonesia 2000 Number 107, Additional

Page Of Republic Of Indonesia Number 3980);

7. Government Regulation No. 6 of 2006 on

State/Region Property Management (Sheet

State of the Republic of Indonesia Year 2006 Number 20,

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2016, No. 1033 -3-

Additional Republic Of Indonesia's State Sheet Number

4609);

8. Presidential Act No. 7 of 2015 on Organization

Ministry of State (Republican Gazette

Indonesia Tahun 2015 No. 8);

9. Presidential Decree No. 54 of 2015 on

Ministry of Communications and Informatics (Sheet

State of the Republic of Indonesia 2015 Number 96);

10. Finance Minister Regulation Number 96 /PMK.06/ 2007

on the Tata Way of Use,

Use, Elimination, and Borrower

State-owned goods (not yet promulgated);

11. Rules of Minister for Communications and Informatics Numbers:

01 /PER/M. KOMINFO/01/ 2010 about the Alignment

Telecommunications network (not yet promulred)

as has been several times amended last with

Minister Regulation Communication and Informatics Number 7

Year 2015 on the Second Amendment to the Regulation

Minister of Communications and Informatics Numbers:

01 /PER/M. KOMINFO/01/ 2010 about the Hosting

Telecommunications Network (State News Republic

Indonesia Year 2015 Number 250);

12. Rules of Minister for Communications and Informatics Number 18

Year 2014 on the Certification of Tools and Devices

Telecommunications (State News of the Republic of Indonesia Year

2014 Number 882) as amended by

Rules Minister for Communications and Informatics Number 1

Year 2015 on Changes to the Minister ' s Regulations

Communications and Informatics Number 18 Year 2014

on the Certification of Tools and Telecommunications Devices

(Republican State News Indonesia Year 2014 Number

882);

13. Regulations Minister for Communications and Informatics Number 1

Year 2016 on Organization and Working

Ministry of Communications and Informatics (State News

Republic of Indonesia of 2016 Number 103);

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14. Decision of the Minister of Transportation Number: KM.4 Tahun

2001 on the Redemption of the National Technical Basic Plan

2000 (Fundamental Technical Plan National 2000)

The National Telecommunications Development as

has been some Last modified with Regulation

Minister for Communications and Informatics Number 17 Year

2014 on Seventh Amendment to the Decision

Minister of Transportation Number: KM.4 Year 2001 on

The Technical Basic Plan Redemption National 2000

(Fundamental Technical Plan National 2000)

National Telecom Development (State News

Republic of Indonesia 2014 Number 770);

DECIDED:

SET: MINISTER OF COMMUNICATIONS AND INFORMATICS

ABOUT SERVICE NUMBER ONE

EMERGENCY.

BAB I

provisions of UMUM

Article 1

In this Ministerial Ordinance referred to:

1. Telecommunications are any exposure, delivery

and/or acceptance of any information in the form

signs, cues, writing, images, sounds, and sounds

through a system of wire, optics, radio or system

Another EMP.

2. The telecommunications network is a series of devices

telecommunications and its agility are used

in telecommunication.

3. Organizer of the Telecommunications Network is the agency

state-owned businesses, regional-owned businesses, agencies

private businesses, and cooperatives that do

host telecommunications networks that

get permission hosting telecommunications.

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4. Emergency Call Center (Emergency Call Center) is

the information center used to receive and

send help requests in the state of

emergency via telecom network.

5. An Emergency Call Single is a single number

which is used for the purposes of the call service

emergency.

6. Ministry is the Ministry that

organizes government affairs in the fields

communication and informatics.

7. The Director General is the Director General whose space

the scope of duty and function in the area of hosting

telecommunications.

Article 2

The Minister ' s Regulation aims for:

a. forming an Integrated Emergency Call Center system

integrated;

b. unifying the emergency call number for

making it easier for society in countermeasures

an emergency;

c. accelerating an emergency state countermeasure; and

d. Make it easier to coordinate between related agencies.

BAB II

SERVICES EMERGENCY CALL SINGLE

Article 3

(1) The Emergency Call Single Number should be

using Number 112.

(2) The use of Number 112 as referred to in

paragraph (1) is part of the Event Overview

Number on Annex 2 of the Minister of Communications Regulations

and Informatics Number 17 of 2014 on

The change Seventh of the Minister's Decision

Perrelation Number KM. 4 Year 2001 on

The National Technical Basic Plan 2000

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(Fundamental Technical Plan National 2000)

National Telecommunications Development.

Article 4

(1) Service Number One Number of Emergency Calls

is held at the level national and area.

(2) The Emergency Call Single Number Service is implemented

for the handling of emergency circumstances covering:

a. fire;

b. riot;

c. accident;

d. natural disaster;

e. health issues handling;

f. Security and public order disruption;

and/or

g. other emergency conditions set by

Government and/or Local Government.

Article 5

(1) The Emergency Call Single Number at the level

national is exercised by the Ministry.

(2) The Ministry provides an emergency call system at

national level.

(3) The emergency call system at the national level

as referred to in paragraph (2) serves as:

a. National data center call emergency

performing state emergency handling data storage

nationwide emergency; and

b. the information data center number and the caller location.

(4) The data and information as referred to in paragraph (3)

are used for planning and anticipation

emergency handling handling.

(5) the number information and location of the caller as

referred to in paragraph (3) the letter b does not include information

that the Organizer of the Network

Telecommunications as referred to in Section 42

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paragraph (1) Act No. 36 of 1999 on

Telecommunications.

Article 6

(1) The Emergency Call Single Service at the level

the area is implemented by the Local Government

District/City, except for the Special Region of the Capital

Jakarta.

(2) The Single Emergency Call Single Service for

The Jakarta Capital Special Region is carried out by

Provincial Regional Government.

(3) In hosting a Single Number service

Emergency Call, Government Section

Province/County/City as referred to

paragraph (1) must submit a request for

enabling the Emergency Call Single Service

to the Director General.

(4) In case of the need Call Center infrastructure

Emergency, County District/City Government can

apply for provisioning to

Director General.

Article 7

(1) In hosting the Single Number service

Emergency calls at area level, Local Government

District/City must be:

a. provide a means and/or infrastructure

support for the Emergency Call Center;

b. Coordinate with related agencies for

follow-up handling of Single-Number Services

Emergency Call; and

c. conducting surveillance of service Number

Single Emergency Call in the area.

(2) The associated Instancy as referred to in paragraph (1)

letter b includes the instance which handles the service

the emergency as referred to in Article 4 of the paragraph

(2).

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(3) In hosting a Single Number service

Emergency call at area level, Local Government

Province may play as well as in doing

coordination, supervision, and coaching service Number

Single Emergency Call against Local Government

District/City in its territory.

BAB III

ORGANIZER OF THE TELECOM NETWORK

IN THE SINGLE SERVICE EMERGENCY CALL NUMBER

Section 8

(1) Organizing of the Telecommunications Network is mandatory

Relayed a call to the Emergency Call Center in

Province or County/City as per the caller's location.

(2) The organizers of the Telecommunications Network as

referred to the paragraph (1) include:

a. Network organizer remains local-based circuit-

switched;

b. the organizer of the mobile network; and

c. the organizer of the satellite moving network.

Article 9

Organizing the Telecommunications Network as

referred to in Article 8 of the paragraph (1) is mandatory:

a. provide Network, Sarana and Prasarana

Telecommunications connected to the Call Center

Emergency;

b. link the emergency distress call

received from the public to the Emergency Call Center in

Province or County/City as per the caller location;

and

c. inform the location and phone number of the caller

to the national data center call emergency.

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Article 10

(1) Configure the Single Number of Call of Service Services

Emergency services provided by the Ministry are specified

by the Director General.

(2) Configuration of the Number of Service Services Single Call

Emergency as referred to in paragraph (1) including

network capacity for Single Number Services

Emergency Call in Provincial Government or

District/City.

Article 11

Host of the Telecommunications Network in

connecting the network with Emergency Call Center

is required to meet the network configuration as intended

in Article 10 of the paragraph (1).

Article 12

The percentage of Emergency Single Number of Emergency Service calls

that did not experience Dropped Call on the network

Organizing the least mandatory Telecommunication Network

in accordance with the the provisions of the laws.

Article 13

Emergency calls by the public to the Center

Emergency calls are not charged.

Section 14

(1) Provincial or County Local Government/City can

propose addition of network capacity

telecom as referred to in Article 10

paragraph (2) to improve service quality Number

Single Emergency Call.

(2) Proposed telecommunications network capacity addition

as referred to in paragraph (1) must be more

once approved by Network organizer

Telecommunications.

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(3) Organizing of the Telecommunications Network is mandatory

reporting in writing to the Director General

any proposal adding network capacity

telecommunications in the Province area or District/City

most slowly 1 (one) months since the proposal of the addition

of Network Organizing capacity

Telecommunications.

BAB IV

EMERGENCY CALL CENTER SYSTEM

Section 15

(1) The Ministry provides the Call Center infrastructure

Emergency based on the Local Government application

District/City as referred to in Article 6

paragraph (4) of:

a. call center system service Number Single Call

Emergency; and

b. (2) Emergency Call Center System has the most functionality

slightly:

a. receive an emergency state call from

society;

b. the interface of the emergency handling in

provides emergency information to the agency

related;

c. forwarded the emergency information to the agency

related;

d. recapitulation of emergency call acceptance of

the public is number, location, and time

informed receipt; and

e. recapitulation of emergency information delivery

to related agencies accompanied with time

information delivery.

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Article 16

(1) The Emergency Call Center Infrastructure as

referred to in Article 15 of the paragraph (1) is provided by

The Ministry through the lease or grant mechanism is appropriate

with the provisions of the laws.

(2) The lease or grant mechanism as referred to

on the paragraph (1) is specified by the Director General

based on evaluation.

(3) The lease mechanism as referred to in paragraph (1)

is done for the term Three (three)

years.

(4) Following the expiration of the lease term as

is referred to in paragraph (2), the Local Government

District/City is responsible to continue

The Emergency Call Single Number Services.

(5) The Surrender The Emergency Call Center infrastructure

with the grant mechanism as referred to

paragraph (1) is conducted in accordance with regulatory provisions

laws.

Article 17

The Emergency Call Center system operates for 24 (two

tens of four) hours each day.

Article 18

(1) Provincial or County/City Regional Governments

compiles and execues Operational standards

procedures in accordance with the situation and conditions of the area

each for the handling of the emergency circumstances

as referred to in Section 4 of the paragraph (2).

(2) The operating standard of the procedure as referred to

on the paragraph (1) contains the least of the:

a. emergency handling time; and

b. state of emergency handling means.

(3) The operational standard of the procedure that has been compiled by

Provincial or District/City Local Government

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as referred to in paragraph (1) must be reported

to the Director General.

Article 19

The incoming call to the Emergency Call Center is forwarded

to the associated agencies To follow through the IBM Cloud Service, Client may use the IBM Cloud Service to provide Client with access to the Cloud Service.

Article 20

Any person who makes a call to the Call Center

Emergency is prohibited from providing untrue information.

BAB V

SOCIALIATION, EVALUATION, MONITORING, SURVEILLANCE, AND

CONTROL

Article 21

(1) The Director General carries out the socialization of the Service

The Single Number of Emergency Calls is generally to

the public.

(2) Provincial or District/City Local Government

plays as well as performing the Socialization of the Service Number

Single Emergency Call to the people in the area

each.

Section 22

(1) The Director General conducts an evaluation, monitoring,

supervision and control over the performance of the Center

Emergency calls in the area and/or Organizing

Telecommunications Network.

(2) Evaluation and monitoring, supervision and control

as referred to in paragraph (1) is performed to

improve the performance of the Emergency Call Center and/or

Organizing the Telecommunications Network in

handle emergency state in the area.

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Article 23

The Director General carries out the supervision and

control over the implementation of this Minister Regulation.

BAB VI

SANCTION

Article 24

The violation of the provisions as intended

in Section 8 of the paragraph (1), Section 9, Section 11, Section 12, Section 14

paragraph (3) and Section 20 are subject to sanction in accordance with the provisions

laws.

BAB VII

TRANSITIONAL provisions

Section 25

At the time the Minister's Ordinance came into effect,

Other Ministry/Institutions and Provincial Local Government

or the District/City which it has carrying out the service

The Emergency Call Number can still execute

its activities and is required to adjust to the Regulation

The minister is in the longest term of 5 (five) years

by considering the readiness of the aspect technical and aspect

non technical.

BAB VIII

provisions CLOSURE

Article 26

The Regulation of the Minister goes into effect on the date

promulred.

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For everyone to know, ordered

the invitational of the Minister's Regulation with its placement

in the Republic of Indonesia News.

Specified in Jakarta

on July 11, 2016

MINISTER OF COMMUNICATION AND INFORMATICS

REPUBLIC OF INDONESIA,

ttd.

RUONGST

Reundfiled in Jakarta

on July 15, 2016

DIRECTOR GENERAL

REGULATIONS

MINISTRY OF LAW AND HUMAN RIGHTS

REPUBLIC INDONESIA,

ttd.

WIDODO EKATJAHJANA

www.peraturan.go.id