Lfd. Nr.Part of the skills and knowledge to be provided in the training profession
| 1. |
The training establishment (§ 3 no. 1) |
|
| 1.1 |
Position of the drugstore in the whole economy (§ 3 No. 1 (a)) |
a) |
Describe the role and significance of the drugstore in the context of the retail trade and the economy as a whole |
| b) |
explain the benefits to the consumer |
| c) |
State-of-the-art forms of drugstore and drugstore, declare typical features of the operating mode of training |
| d) |
Describe operating forms of the drugstore, the drugstore markets and the retail trade by product range, sales form and pricing |
| 1.2 |
Position of the training company on the market (Section 3 (1) (b)) |
a) |
describe the customer base with its consumption behaviour and its shopping habits |
| b) |
Describe the influence of the location on the position of the training company on the market |
| c) |
explain the situation of training in relation to its competitors; explain the reasons and objectives of the competition; see the competition |
| d) |
Describe the location, size, sales form and offer of competing companies |
| e) |
explain the influence of the sales form, the product range policy, the pricing policy and the sales space design on the competitive situation |
| f) |
Call Consequences from Competitor Observation, Propose Measures |
| 1.3 |
Organisation of training activities (Article 3 (1) (c)) |
a) |
Describe the legal form of training |
| b) |
Structure of the training company as well as the tasks and responsibilities of the individual functional areas and workplaces |
| c) |
Represent tasks and typical requirements of selected workplaces, describe work processes |
| d) |
describe and apply the operating rules in force in the training establishment |
| e) |
Delegation of tasks and responsibilities to examples of training activities |
| f) |
Explain the tasks of the employers 'and workers' and public authorities ' organisations which are important for the training operation |
| 1.4 |
Vocational training (§ 3 No. 1 (d)) |
a) |
the legal provisions of vocational training |
| b) |
Compare your own training with the training regulations, the vocational training contract and the company training plan and explain special features |
| c) |
Describe the rights and duties of the trainee and the trainee |
| d) |
Establish the need for further vocational training, describe career advancement opportunities |
| e) |
Represent the main internal, over-and out-of-company continuing and continuing training opportunities |
| f) |
Use important textbooks, specialist journals and other training resources for education and training |
| 1.5 |
Occupational safety, environmental protection and rational use of energy (Article 3 (1) (e)) |
a) |
Explain the importance of occupational safety and safety in examples of training |
| b) |
comply with occupational safety and accident prevention regulations, take appropriate measures for the prevention of accidents in their own working area and behave in a situation-appropriate manner in the event of accidents |
| c) |
comply with essential requirements for fire prevention and fire prevention facilities for the respective fields of activity |
| d) |
Describe behaviour in fires |
| e) |
Assessing the environmental pressures caused by fuel and consumables, making proposals to reduce |
| f) |
Separating the material and consumables and dispose of them in an environmentally friendly way |
| g) |
identify the types of energy used in the training operation and provide opportunities for rational use of energy in the field of occupational exposure and observation, use energy rationally |
| 1.6 |
Merchandise management, information and communication technologies (§ 3 No. 1 (f)) |
a) |
The flow of goods and data in the training establishment |
| b) |
Setting out objectives and tasks of the commodity economy of the training company and the possibilities of support through information technologies |
| c) |
Describe work processes and workplaces that are involved in the business sector of the training company |
| d) |
The need for an ongoing monitoring of movements of goods |
| e) |
Explaining the application of maintenance information in the training establishment |
| f) |
Procure and prepare maintenance data |
| g) |
Evaluate wareneconomic information and prepare decisions |
| h) |
Estimating the impact of information and communication technologies related to the training operation |
| i) |
describe the use of devices for the collection of operational data and the use of data for different forms of the goods industry, explain the necessary technical terms and abbreviations, and apply the devices |
| 2. |
Procurement (§ 3 no. 2) |
|
| 2.1 |
Purchase planning (§ 3 (2) (a)) |
a) |
Explaining the meaning and the flow of the needs assessment |
| b) |
Decision support for a targeted |
| c) |
Use the disposition of goods, assist in the determination of needs, show reference sources |
| d) |
internal and external information, in particular, product economic data, specialist publications and information used by manufacturers and wholesalers for the procurement of goods |
| e) |
Describe legal and industry-specific regulations for deliveries and payments |
| f) |
select environmentally friendly packaging material |
| g) |
Show ecologically sensible alternatives to products and packaging |
| 2.2 |
Purchase processing (§ 3 No. 2 (b)) |
a) |
Describe the collaboration between purchasing, sales and warehousing in the procurement process |
| b) |
Pick up offers and take part in correspondence |
| c) |
Compare offers with regard to the nature, quality, quality of the goods, environmental compatibility, quantity, price, packaging costs, delivery time, terms of delivery and payment |
| d) |
for the procurement of important agreements, in particular credit and target purchase, discount, retention of title, place of jurisdiction, delivery date, shipping, packaging and transport costs, explain |
| e) |
Explain category-specific ordering procedures, propose orders and carry out under-guidance; monitor delivery dates, prices and purchasing conditions |
| f) |
Opportunities for training operations on suppliers in relation to ecologically meaningful transport and sales packaging |
| 3. |
Storage (§ 3 No. 3) |
|
| 3.1 |
Acceptance of goods (Section 3 (3) (a)) |
a) |
Describe the tasks and work flow of the receipt |
| b) |
Apply operational regulations and legal provisions |
| c) |
Accepting goods, checking packaging for transport damage, checking the nature of the goods, detecting damages and outstanding defects in the goods, taking the usual measures under the guidance, participating in the corresponding correspondence |
| d) |
Dispose of transport packaging according to the Packaging Ordinance, taking into account the obligations to take back and to pay for the packaging |
| e) |
Order with delivery note and receipt of goods by type, quantity and price, report deviations, forward goods |
| f) |
Explaining the objectives and possibilities of recording the incoming goods in a precise and timely way, explaining the application of the data, collecting incoming goods |
| 3.2 |
Storage of goods (Section 3 (3) (b)) |
a) |
Describe the organisation of the camp and work processes in the camp |
| b) |
Explain the division and order of the warehouse and the sales area |
| c) |
explain the legal requirements, as well as the general principles governing the storage of goods, as well as the usual operating principles |
| d) |
Have been properly stored and maintained |
| e) |
Use and maintain tools in storage and sales areas in compliance with legal regulations |
| 3.3 |
Inventory monitoring (Article 3 (3) (c)) |
a) |
Control stocks on quantity and quality |
| b) |
Participate in the creation and management of commodity statistics, apply tools |
| c) |
Calculate average stock, frequency, and storage life by way of example |
| d) |
Economic considerations on the composition and height of the optimal storage stock |
| e) |
Describe the objectives and possibilities of controlling and controlling the movements of goods in the warehouse, collect inventory changes |
| 4. |
Paragraph 3 (4) |
|
| 4.1 |
Sales preparation (§ 3 No. 4 (a)) |
a) |
Perform the pre-work for the sale |
| b) |
describe different types of product labelling, explain legal regulations and information on the label label |
| c) |
Describe the system of coding articles of the subject area, draw goods |
| d) |
Serving and maintaining work equipment |
| e) |
Check the completeness of the product offer in the sales area, refill missing items, comply with placement rules |
| f) |
Check the sales capacity of the goods, retournate non-saleable goods or dispose of them in a proper way |
| 4.2 |
Advice and sales (§ 3 No. 4 (b)) |
a) |
Describe buying motifs and describe their influence on purchasing decisions |
| b) |
Influences of technical innovations, social developments, advertising and media on the behaviour of consumers, the supply of goods and the development of the market |
| c) |
Describe the voltage field between the operational objectives, the work requirements, and the customer expectations |
| d) |
Compare the customer's expectations of the goods with the properties and possible uses of the goods and derive sales arguments from them |
| e) |
Describe the behavior of customers in different situations and justify the appropriate behaviour of the Drogisten/Drogistin |
| f) |
Explain the impact of different sales forms and types of goods on the process and design of the sales conversation |
| g) |
inform the consumer about important properties of goods for their use, handling and maintenance in the sales interview |
| h) |
Inform customers about property-determining factors of the goods |
| i) |
Inform about ecologically meaningful products and behaviors |
| k) |
Describe quality characteristics of goods, establish quality and price differences |
| l) |
Customer-related and situation-oriented sales calls, taking into account appropriate language and non-linguistic means of expression independently |
| m) |
Offer supplementary and replacement items in a situation-appropriate manner |
| n) |
Reasons for complaints and exchange |
| o) |
Describe the services of the training company and point out in the sales talk |
| p) |
Describe different types and sizes of packaging materials and types of packaging, pack goods professionally |
| q) |
Save packaging material, select environmentally friendly packaging material |
| r) |
Show the possibilities and conditions of delivery of goods |
| s) |
identify difficult-to-sell goods and make proposals for their sale |
| t) |
important provisions of the sale contracts which the training establishment concludes with suppliers and customers, and the provisions to be observed in this connection from the right to purchase contract, the law against unfair competition, the regulation on prices, and the Apply shop-closing law in the context of operational tasks |
| u) |
Oak and compliance requirements for measuring and weighing instruments |
| 4.3 |
Consideration of consumer wishes and needs (Article 3 (4) (c)) |
a) |
Inform customers about possible environmental impacts of goods and packaging, show ways of avoiding them, if possible offer alternative products |
| b) |
Advise customers on withdrawal and recovery obligations according to the German Packaging Ordinance, explain the free return of packaging in the training establishment |
| c) |
Identify objectives, institutions and publications of consumer protection |
| d) |
Explain the requirements of customers to the suitability of goods in the training establishment, taking into account their health and ecological compatibility |
| e) |
Inform customers about the risks to humans, animals and the environment in the application of certain goods |
| f) |
Consumer complaints about the products and services of the holding, forwarding to the competent authorities in the training establishment and to the manufacturers and encouraging solutions in the interests of the consumer |
| 4.4 |
Sales accounting (§ 3 no.4 (d)) |
a) |
Explain various cash registers and cash register systems; describe the cash register system of the training company |
| b) |
Describe the importance of the lane to collect sales data |
| c) |
Calculate the prices of sold goods |
| d) |
Service payment, accept payment, and return cash |
| e) |
Writing receipts and invoices |
| f) |
Bill payment, create cash reports and evaluate payment methods and times in particular with regard to customer numbers |
| 4.5 |
Advertising and sales promotion (Article 3, point 4, point (e)) |
a) |
Describe objectives, tasks, target groups and modes of action of advertising |
| b) |
Distinguish advertising media and advertising media and describe their application possibilities for the advertising of the training company |
| c) |
Participate in the promotional activities of the training company and report on their impact |
| d) |
Describe promotional activities of competitors and suggest responses for training |
| e) |
Describe the impact of product advertising on the sale of suppliers |
| f) |
Promotional measures in the training establishment, in particular information of the employees, sales room design, product placement, product presentation, product information, packaging and actions, as well as their possible effects |
| g) |
Naming principles of a sales-effective product presentation and placing goods accordingly |
| h) |
assess different offer places |
| i) |
Describe the meaning of special actions, prepare special actions under guidance |
| 4.6 |
Sortimentsstructure (§ 3 No. 4 (f)) |
a) |
Describe the range of training activities in terms of breadth and depth |
| b) |
Observe the flow of goods, detect assortment slurries and trend articles and forward information |
| c) |
Describe factors determining factors, in particular location, target groups and competitive situations |
| d) |
Explain reasons for changes in the assortment |
| e) |
Describe possibilities of data processing for the further development and monitoring of assortments, use economic information for decisions |
| f) |
to participate in the removal or re-uptake of an article, to present procedures and decision-making reasons |
| g) |
commercially available sizes and units |
| h) |
apply commercial relationships and technical terms, comply with prescribed standards |
| 5. |
Human resources (§ 3 no. 5) |
a) |
Describe the objectives and tasks of personnel planning, in particular the use of personnel |
| b) |
Describe operational working time regulations under legal and organisational aspects |
| c) |
Explaining the contents of a job description |
| d) |
Explain important labour and social law provisions, as well as collective agreements and company regulations for training and employment relationships |
| e) |
Describe the positions of a payroll and determine the net remuneration |
| f) |
Call staff documents necessary in connection with the beginning and termination of an employment relationship |
| g) |
Explain the aspects of employee recruitment and assessment |
| 6. |
Accounting (§ 3 no. 6) |
a) |
Describe accounting as an instrument of commercial planning, control and control of examples from the training company |
| b) |
Describe the cost of training, its meaning and ways of influencing |
| c) |
Important operational performance indicators, in particular stock turnover, turnover per employee, turnover per square metre of sales area, calculation of examples and explain their significance |
| d) |
Compare the invoice with delivery note, determine any deviations, take the usual measures |
| e) |
Participate in the creation of success calculations |
| f) |
in the case of statistical work and describe the purpose and use of such work |
| g) |
Describe the importance of accounting as the basis for the success assessment; participate in preparatory work |
| h) |
Explain the importance and task of the inventory as well as show reasons for inventory differences |
| i) |
participating in inventories |
| k) |
Describe the transfer of tasks of accounting to other service facilities |
| l) |
Explaining the results of the accounting system for personnel planning and assortment design |
| m) |
Calculate sales prices |
| n) |
Describe payment and credit options; participate in the settlement of payment transactions with credit institutions, suppliers and customers |
| o) |
company taxes and levies |
| p) |
Describe operational risks and identify insurance options, participate in the handling of incoming insurance cases |
| 7. |
Health and nutrition (§ 3 No. 7) |
|
| 7.1 |
Means for the restoration and maintenance of health (§ 3 (7) (a)) |
a) |
Overlook the range of free-selling medicinal products, associate finished products with indication areas |
| b) |
Describe the possibilities and limits of the use of free-saline medicinal products, in particular use, effect and dosage, describe side effects, interactions, contraindications and covings |
| c) |
Explain the concept and meaning of the guiding substance as well as the possibilities and limits of standardization |
| d) |
Show causes and forms of sensitivities |
| e) |
on the limits of self-medication with free-selling medicinal products in the event of sensitivities and on dangers arising from improper use |
| f) |
to name the products treated as free-selling medicinal products, as well as the hygiene and care products; explain the application in a knowledgeable manner |
| 7.2 |
Medicinal plants, animal drugs and chemical substances (§ 3 (7) (b)) |
a) |
Medicinal plants, animal drugs and chemical substances Assign medicinal products, as well as forms of administration and use |
| b) |
Explain the active substance groups and their effect in free-selling medicinal products, summarize ingredients according to active ingredient groups |
| 7.3 |
Goods for dietary nutrition (§ 3 (7) (c)) |
a) |
Describe characteristics of a healthy diet and different dietary dietary forms |
| b) |
Explain nutrition in old age, pregnancy and infants and young children |
| c) |
Recommend appropriate nutrients and herbs as well as dietetic foods for the dietary forms referred to in (b) |
| 8. |
Cosmetics, personal care, perfumery and hygiene (§ 3 No. 8) |
|
| 8.1 |
Preparative and decorative cosmetics (§ 3 No. 8 (a)) |
a) |
Show the importance of health and well-being for the consumer's attitude towards these products |
| b) |
Explain the influence of manufacturers ' product design, image and advertising on the purchase decision |
| c) |
Distinguish between basic and active substances and describe important species, properties and meanings of additives in preparative and decorative cosmetics |
| d) |
describe important species, properties and importance of fats, oils, waxes, alcohols, vitamins and ferments in cosmetics |
| e) |
Characteristics, differences in quality and price of products with regard to basic substances and active substances and their |
| f) |
Production and processing establish the structure, function and aging processes of skin and nails to describe different skin types |
| g) |
Describe the influence of the environment, lifestyle and nutrition on skin and nails, recommend suitable means of care and cleaning |
| h) |
Advise customers on suitable cleaning and care products in case of allergies or in case of special problems of the skin, consider the limits of advice |
| i) |
Explaining the interaction of preparative and decorative cosmetics, advising customers in their selection |
| k) |
Describe decorative cosmetics, vote on the customer type, explain the application in a knowledgeable way |
| l) |
Describing system maintenance components |
| m) |
declaring common terms of cosmetics |
| 8.2 |
Means of sunshine cosmetics (§ 3 No. 8 (b)) |
a) |
Effects of sunlight, in particular UV radiation, on the skin |
| b) |
Explain the importance of the sun protection factor for sun protection agents, recommend suitable protective agents for skin type and intensity of sunshine |
| c) |
Explain the use and effect of sunscreen products |
| d) |
Explain the effect of care products after sunbathing or solariums, pay attention to the limits of self-treatment in the case of skin damage |
| e) |
Describe the use and effect of self-tanning agents |
| 8.3 |
Men's cosmetics and care products (§ 3 No. 8 (c)) |
a) |
describe the characteristics of male skin types, different skin types |
| b) |
recommend suitable agents for skin care and cleansing |
| c) |
explain the different types of shave as well as recommend suitable means for shaving and subsequent care |
| 8.4 |
Medium for personal care (§ 3 No. 8 (d)) |
a) |
Explain the influence of body hygiene on general well-being, include findings from health care |
| b) |
Explain the types, composition, properties, use and effect of body care products |
| c) |
Recommend means for cleaning and caring for the body, establishing quality characteristics |
| d) |
Explain the importance of the pH value and the acid protective sheath of the skin, which describe the pH-dependent effect of the body cleansing and care products |
| e) |
Explaining the special features of the body care of different body zones |
| f) |
Advise customers on the effects of skin care products, hair, lips, nails, mouth and teeth as well as the legs and feet |
| g) |
Structure and function of the hair, as well as the influence of the environment, lifestyle and nutrition on the hair describe, means for cleaning, care and beautification |
| h) |
recommend the meaning of leg and foot care, recommend the use and explain the application |
| 8.5 |
Perfume articles (§ 3 No. 8 (e)) |
a) |
Explaining the impact of cultural influences such as fashion, sports and leisure on the selection of perfumes and fragrance waters by the customers |
| b) |
Distinguishing base and carrier materials according to natural and synthetic origin |
| c) |
describe important species, properties and meanings of the essential oils, fragrances and alcohols |
| d) |
Explain the meaning of the terms tincture, distillate, extract and essence |
| e) |
Establish quality and price differences in perfumery articles with regard to basic materials, extraction and processing, explain properties |
| f) |
Explain fragrances, scent development and fragrance phases of perfumes and scent waters |
| 8.6 |
Article on hygiene (§ 3 No. 8 letter f) |
a) |
Describe the relationship between hygiene and well-being as well as the importance of hygiene for health |
| b) |
Advising customers on special hygiene problems |
| c) |
recommend suitable articles for general and special personal hygiene |
| 9. |
Specialist law (§ 3 No. 9) |
|
| 9.1 |
Trade in free-selling medicinal products (Art. 3 (9) (a)) |
a) |
Explain the significance of the Medicines Act and the Ordinance on the Law of Medicine on the Medicines Act |
| b) |
Explain the terms of the Medicines Act, in particular medicinal products, substances, placing on the market, display, standard authorisation, pharmacy requirement and exceptions, proof of expertise Retail trade with free-selling medicinal products, travel industry and pharmacopoeia |
| c) |
The task, rights and obligations of the monitoring bodies shall be described by the local competent authority |
| d) |
Labelling requirements for medicinal products to distinguish self-packaged medicinal products |
| e) |
identify, detect, falsified or spoiled medicinal products; identify free-of-use medicinal products; store free-selling medicinal products properly, taking into account the storage temperature and the date of decay; |
| f) |
proof required knowledge of the proper filling, packaging and release of free-saline medicinal products |
| g) |
Limits on cosmetics, food products and free-selling medicinal products |
| h) |
Explain advertising in accordance with the provisions of the Therapeutic Advertising Act |
| 9.2 |
Trade in hazardous substances and plant protection products (Article 3 (9) (b)) |
a) |
Explaining the meaning and aim of the Chemicals Act and the Hazardous Substances Ordinance |
| b) |
Proof of expertise in accordance with the Technical Rules for Hazardous Substances 210 (TRGS 210) |
| c) |
Clarifying the terms of the Chemicals Act and the Hazardous Substances Regulation, in particular the placing on the market, handling, classification and labelling of dangerous substances and preparations |
| d) |
Explaining the importance and aim of the Plant Protection Act and the Plant Protection Experts ' Regulation |
| e) |
Terms of the Plant Protection Act, in particular integrated plant protection, plant protection products, the placing of plant protection products on the market, plant protection equipment and plant-based products |
| f) |
Explain the delivery rules |
| g) |
The task, rights and obligations of the monitoring bodies shall be described by local competent authorities |
| 9.3 |
Trade in foodstuffs and consumer goods (§ 3 (9) (c)) |
a) |
Explanation of the importance of the Food and Demand Act as well as the legal regulations for drugstores issued for this purpose |
| b) |
Explain the terms of the German Food and Consumer Products Act, in particular cosmetic articles, consumer goods and dietary foods |
| c) |
Explain the minimum durability of cosmetics and dietetic foods in the context of appropriate storage conditions and the preservation of specific properties by way of example |
| 9.4 |
Other important pieces of legislation (Article 3 (9) (d)) |
a) |
Terms of the Regulation on flammable liquids, in particular flammable liquids and their classification, compulsory indication and approval, inadmissible storage and storage quantities |
| b) |
Explain the terms of the Explosives Act and its implementing regulations, in particular pyrotechnic articles and their classification, storage, discharge restrictions and restrictions on use |
| c) |
Explain the terms of the packaging regulation, explain the withdrawal and recycling obligations for packaging in the retail trade |
| d) |
Explain storage and storage quantities in accordance with the Pressure Vesp Regulation |
| e) |
Describe the tasks, rights and obligations of the competent monitoring bodies; call locally competent authorities |
| 10. |
Photo (§ 3 No. 10) |
|
| 10.1 |
Films, pictures (§ 3 No. 10 (a)) |
a) |
Explain the types and uses of recording materials |
| b) |
Explain the format, packaging and photosensitivity of recording materials |
| c) |
Explaining the storage and durability of recording materials |
| d) |
Describe the handling and processing of exposed recording materials |
| e) |
Take photographic work, unwind orders, explain collaboration with a photo lab |
| f) |
Control input and quality of photo work after processing, edit complaints |
| g) |
Inform customers about more extensive use of photographic works |
| 10.2 |
General photo-accessories (§ 3 No. 10 (b)) |
a) |
explain the assortment of training operations on general photo accessories |
| b) |
Inform customers about usage and application possibilities, as well as additional offers for photo works |
| c) |
Inform customers about the environmentally friendly disposal of photo chemicals |
| d) |
to take up spent batteries and to dispose of them |
| 10.3 |
Cameras and playback devices (§ 3 No. 10 (c)) |
a) |
Inform customers about camera types, their function and handling |
| b) |
Inserting and removing the receiving material |
| c) |
Advising customers on camera accessories and possible applications |
| d) |
Inform customers about playback devices, their function, handling as well as accessories |
| e) |
Ready-to-use images in instant image processing |
| 11. |
Chemical products, plant protection (§ 3 No. 11) |
|
| 11.1 |
Chemicals (Article 3 (11) (a)) |
a) |
Name, properties and use of commercially available chemicals |
| b) |
Inform customers about environmentally friendly use and disposal, inform about possible dangers of handling |
| c) |
Storage and dispose of dangerous substances and preparations in the course of training in a sach-and environmentally friendly way |
| d) |
marking and placing dangerous substances and preparations in a proper way |
| 11.2 |
Chemical-technical goods for the maintenance of property (§ 3 No. 11 (b)) |
a) |
Inform customers about the possibilities of holding property, in particular of wood, textiles, leather and metals in the household, and offer the products of the training establishment for which they are intended. |
| b) |
Inform customers about the sach-and eco-friendly application of the funds for the holding of property, inform about possible dangers |
| 11.3 |
Plant protection and plant protection products (§ 3 No. 11 (c)) |
a) |
Inform customers about measures and instruments of integrated pest management, in particular to explain plant protection without chemical treatment agents |
| b) |
Explain the properties, storage and storage of plant protection products; differ according to application areas |
| c) |
Identifying the causes of damage to plants and plant products |
| d) |
Explain the properties and effects of plant protection products and plant protection products, advise customers on application and inform about how to deal with plant protection equipment |
| e) |
Follow the consequences of the ban on self-service |
| f) |
explain health protection measures and first aid in the event of accidents to the customer |
| g) |
Inform customers about the prevention of damage to humans, animals and the natural environment in the use of plant protection products |
| h) |
Advise customers on the environmentally sound disposal of plant protection residues and containers |
| 11.4 |
Pest control (Article 3 (11) (d)) |
a) |
explaining the health and economic importance of the protection of stored products and pest control |
| b) |
Regulations for the storage and storage of pest control agents in training operations |
| c) |
Advise customers on the properties, effects, application and storage of the products, as well as inform about possible risks to health and the environment |
