Regulation Concerning Vocational Training As A Merchant For Office Management And As A Clerk For Office Management

Original Language Title: Verordnung über die Berufsausbildung zum Kaufmann für Büromanagement und zur Kauffrau für Büromanagement

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Regulation on vocational training as a businessman for office management and office management clerk (BüromanManagementkaufleute-Ausbildungsverordnung-BüroMKfAusbV)

Non-official Table of Contents

BüroMKfAusbV

Date of delivery: 11.12.2013

Full quote:

" Office Management Purchase Leute-Training Decree of 11. December 2013 (BGBl. 4125), as set out in Article 1 of the Regulation of 16 December 2008. June 2014 (BGBl. I p. 791) "

:Modified by Art. 1 V v. 16.6.2014 I 791
Ersets V 806-21-1-165 v. 13.2.1991 I 425, V 806-21-1-164 v. 13.2.1991 I 436 and V 806-21-1-176 v. 12.3.1992 I 507

For details, see the Notes
*
This legal regulation is a training order within the meaning of § 4 of the Vocational Training Act. The training regulations and the coordinated framework curriculum for the vocational school, agreed by the Standing Conference of the Ministers of Education and Cultural Affairs of the Länder in the Federal Republic of Germany, will soon be held in the official part of the Federal Gazette (Bundesanzeiger) published.

Footnote

(+ + + Text evidence from: 1.8.2014 + + +)

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input formula

The reason for § 4 (1) in conjunction with § 5 of the Vocational Training Act, of which § 4 (1) is replaced by Article 232 (1) of the Regulation of 31 December 2008. October 2006 (BGBl. 2407), the Federal Ministry of Economics and Technology and the Federal Ministry of the Interior, in agreement with the Federal Ministry of Education and Research, are ordering: href="index.html#BJNR412500013BJNE000200000"> unofficial table of contents

§ 1 State recognition of the training profession

The training occupation of the businessman for office management and the clerk for office management is referred to in § 4 paragraph 1 of the Vocational Training Act. As far as vocational training takes place in the field of public service, the training occupation is a vocational training occupation of the public service. Incidentally, he is a training profession for the commercial economy. Non-official table of contents

§ 2 Duration of vocational training

The vocational training lasts three years. Non-official table of contents

§ 3 Training framework plan

(1) The subject-matter of the vocational training is at least the subject-matter of the Training framework according to Appendix 1, skills, knowledge and skills (professional capacity to act). In so far as the specificities of the public service require, the training contents of the training framework shall be based on the relevant subject-specific terms or terms used in the public service.(2) An organisation of vocational training which deviates from the chronological structure of the training framework plan in accordance with Annex 2 shall be permitted, in particular, if special operational characteristics require the derogation. Non-official table of contents

§ 4 Structure of vocational training, training professional image

(1) Vocational training is divided into:
1.
Common job-profiling skills, knowledge and skills in the Compulsory qualifications,
2.
further professional-profile skills, knowledge and skills in two electoral qualifications, each lasting five months and in the training contract, as well as
3.
common integrative skills, knowledge and skills.
(2) Common job-profiling skills, Knowledge and skills in the compulsory qualifications are:
1.
Office processes:
1.1
Information Management,
1.2
Information Processing,
1.3
Office Economic Flows,
1.4
Coordination and organizational tasks;
2.
Business Processes:
2.1
customer relationships,
2.2
Order processing and -post-processing,
2.3
Procurement of materials and external services,
2.4
personalrelated tasks,
2.5
businessman Control.
(3) Further professional skills, knowledge and skills in the elective skills are:
1.
Order control and coordination:
1.1
Order Initiation,
1.2
Order fulfillment,
1.3
Order Completion,
1.4
Order Follow-up;
2.
Commercial control and control:
2.1
financial accounting,
2.2
cost-and-performance-bill,
2.3
Controlling;
3.
Commercial operations in small and medium-sized enterprises:
3.1
running book guide,
3.2
Remuneration Accounting,
3.3
Operational Costing,
3.4
Operational Evaluations;
4.
Purchasing and Logistics:
4.1
demand determination,
4.2
operational purchasing process,
4.3
strategic purchasing process,
4.4
Storage economy;
5.
Marketing and Sales:
5.1
Marketing activities,
5.2
Distribution of products and services,
5.3
Customer retention and Customer Care;
6.
Human Resources Management:
6.1
Personnel editing,
6.2
Personnel creation and -development;
7.
Assistant and Secretariat:
7.1
secretarial guide,
7.2
appointment coordination and Correspondence processing,
7.3
Organization of travel and events;
8.
Public Relations and Event Management:
8.1
public relations,
8.2
Event Management;
9.
Administration and Law:
9.1
Customer and Citizen Orientation,
9.2
Legal Application,
9.3
Administrative Action;
10.
public financial management:
10.1
Finance,
10.2
Household and cash.
4) Common integrative skills, knowledge and skills are:
1.
Training operation:
1.1
Position, Legal Form, and Organizational Structure,
1.2
Product and Service Offering,
1.3
VET,
1.4
work-, social-, co-determination and
1.5
Safety and Health at Work,
1.6
environmental protection,
1.7
economic and sustainable thinking and Acting;
2.
Work organization:
2.1
Work and Self Organization, Organization Means,
2.2
worktop ergonomics,
2.3
privacy and Data security,
2.4
Quality-oriented action in processes;
3.
Information, Communication, Cooperation:
3.1
Information creation and handling of information,
3.2
communications,
3.3
cooperation and teamwork,
3.4
Applying a foreign language with specialist tasks.
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§ 5 Implementation of vocational education and training

(1) The skills, knowledge and skills referred to in this Regulation are to be taught in such a way as to ensure that trainees are able to pursue a qualified professional career. Activities within the meaning of Article 1 (3) of the Vocational Training Act are to be empowered, including, in particular, independent planning, carrying out and controlling. This qualification must also be proven in the tests in accordance with § § 6 and 7.(2) On the basis of the training framework plan, the trainees have to draw up a training plan for the trainees.(3) The apprentices must have a written proof of training. They should be given the opportunity to carry out the training certificate during the training period. The trainees have to regularly check the training certificate.(4) In order to supplement in-company vocational training, the skills, knowledge and skills referred to in this Regulation in the area of the competent public service bodies shall be systematically carried out in the course of a training-related training. and deepen and deepen. In particular, skills, knowledge and skills that cannot be taught in all training establishments will be considered. The instruction accompanying the service usually comprises 420 hours, it is to be agreed in terms of content and time with the vocational school instruction. Non-official table of contents

§ 6 Intermediate examination

(1) An intermediate examination is to be carried out in order to determine the level of training. It is to take place in the middle of the second year of training.(2) The intermediate check extends
1.
to the skills, knowledge and skills referred to in Appendices 1 and 2 for the first 15 months, as well as
2.
on the teaching material to be used in the vocational education course, to the extent that it is essential for vocational training.
(3) The intermediate examination can be found in the examination area " Office-and Procurement processes " instead.(4) For the examination area "Office and procurement processes" there are the following specifications:
1.
the test piece is to prove that it is capable of
a)
To represent information gathering and handling of information and to take into account the privacy policy,
b)
preparing operational processes taking account of information flows, taking into account decision paths and interfaces,
c)
Planning, organizing, and monitoring office business processes and dates,
d)
Regulations
e)
Contract law aspects in the procurement of materials and external materials, and external relations Services to be considered;
2.
The audit task is intended to handle professional and process-related tasks in writing;
3.
the exam time is 120 minutes.

Footnote

(+ + + § 6: For application see § 1 Office MKfAusbVErpV + + +) unofficial table of contents

§ 7 final examination

(1) The final examination will determine whether the audit trail has acquired the professional capacity to act. In the final examination, the audit report is intended to demonstrate that it
1.
controls the required professional skills,
2.
has the necessary professional knowledge and skills, and
3.
with the in-school education
The training regulations must be based on the training regulations.(2) The final examination consists of the examination areas
1.
Information Technology Office Management,
2.
Customer Relationship Processes,
3.
Qualification Task in Election Qualification,
4.
Economic and social studies.
(3) For the "Information Technology Office Management" examination area, the following specifications are available:
1.
The examinee is to prove that he is able to organize office and procurement processes within the framework of a holistic work order and to process customer-oriented processes; In doing so, he is to prove that he can research, document and calculate using word-processing and spreadsheet programs;
2.
Check-ing is intended to process professional tasks in writing computer-based;
3.
the exam time is 120 minutes.
(4) For the examination area "Customer Relationship Processes" consist of the following specifications:
1.
The test item is to demonstrate that it is capable of handling complex work orders in an action-oriented way. to show that it can handle orders in a customer-oriented way, carry out personnel-related tasks, and use instruments of commercial control in case of case-by-case basis;
2.
the test item is intended to edit professional-type tasks in writing;
3.
the exam time is 150 Minutes.
(5) For the "FachTask in der Wahlqualifikation" examination area, there are the following requirements:
1.
The test item is to prove that it is capable of
a)
To understand professional tasks, to discuss problems and procedures, and to develop solutions, to justify and to develop solutions. reflecting,
b)
Customer and service-oriented to act,
c)
Operating sprawable Planning, carrying out and evaluating tasks in the light of economic, ecological and legal correlations, as well as
d)
Communication and
2.
A case-related expert discussion is to be conducted with the test piece, for which the following specifications are to be met:
a)
The basis for case-related expert discussion is one of the pre-determined electoral qualifications in accordance with § 4 (3),
b)
rated the performance of the review in case-by-case expert talk,
c)
Expert discussion will last for a maximum of 20 minutes and
d)
the expert discussion will be presented with a presentation of the task and solution path through the test specimen. initiated;
3.
to prepare for case-related expert discussion
a)
for each of the two defined elective qualifications according to § 4 paragraph 3, a maximum of three-page report on the execution of an operational task or
b)
process one of two practice-related technical tasks to be submitted to it by the Audit Committee and develop solutions; the basis for the Specialist tasks are one of the defined elective qualifications in accordance with § 4 paragraph 3.
training establishment shall inform the competent body of the registration for the final examination, which variant is chosen in accordance with the first sentence of the first sentence of 1. If the variant according to the first sentence of point 3 (a) is chosen, the training person shall confirm that the technical tasks of the test specimen have been carried out independently in operation. The reports shall be forwarded to the examination board at the latest on the first day of the final examination. They will not be evaluated. The Audit Committee selects one from the two operational tasks. On the basis of the selected task and the report prepared for this purpose, the examination board for the underlying elective qualification shall develop the case-related expert discussion in such a way that the requirements set out in the first sentence of the first sentence are proven. . If the variant referred to in the first sentence of paragraph 3 (b) is chosen, a preparatory period of 20 minutes shall be granted to the examiner. On the basis of the technical task chosen by the examinee, the examination board for the underlying elective qualification shall develop the case-related expert discussion in such a way that the requirements set out in the first sentence of the first sentence can be demonstrated.(6) The following guidelines exist for the examination area "Economic and Social Studies":
1.
The test item is to prove that it is capable of general economic and social studies. and assessing the social relationships of the working and working world;
2.
The test subject shall be subject to case-related tasks in writing edit;
3.
the exam time is 60 minutes.

Footnote

(+ + + § 7: For application, see § 1 Office MKfAusbVErpV + + +) name="BJNR412500013BJNE000901360 " />Non-official table of contents

§ 8 Weight of the examination areas, passing of the final examination

(1) The examination areas are to be weighted as follows:
1.
Information Technology
Office Management
with 25 percent,
2.
Customer Relationship
processes
with 30 percent,
3.
in
Election Qualification
with 35 percent
4.
and
social studies
with 10 percent.
(2) The final check is passed if the benefits have been rated as follows:
1.
in the overall result with at least "sufficient",
2.
in at least three exam areas with at least "sufficient" and
3.
in no exam area with "insufficient".
(3) At the request of the examinee, the examination in one of the examination areas "Information Technology Office Management", "Customer Relationship Processes" or "Economic and Social Studies" is to be examined by an oral examination of approximately 15 minutes. If
1.
has been rated less than 'sufficient' for the examination area and
2.
can give the oral supplementary examination for the passing of the final examination.
In determining the result for the final examination The examination area is the result of the previous result and the result of the oral supplementary examination in the ratio of 2: 1 to weighting.

Footnote

(+ + + § 8: For application see § 1 Office MKfAusbVErpV + + +) unofficial table of contents

§ 9 Entry into force, repeal

(1) This regulation will take place on the 1. August 2014, in force.(2) At the same time, do not enter into force:
1.
the regulation on vocational training as office clerk/office clerk of 13. February 1991 (BGBl. 425),
2.
the regulation on vocational training as a businessman for office communication/the office communication clerk of 13. February 1991 (BGBl. 436), as set out in Article 1 of the Regulation of 22 June 2008. October 1999 (BGBl. I p. 2067), and
3.
the regulation on vocational training as a specialist in office communications/to the office communication specialist 12. March 1992 (BGBl. 507), as defined by Article 1 of the Regulation of 21 December 2008. October 1999 (BGBl.
p. 2066)
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Appendix 1 (to § 3 (1) sentence 1)
Training framework for vocational education and training on the office management and office management clerk
-factual outline-

(Fundstelle: BGBl. I 2013, 4129-4138)
Section A: Joint Work-Profile Skills, Knowledge and skills in the mandatory skills

Lfd. Nr.Part of the skills, knowledge and skills training vocational training to be provided123
1 Office processes
(§ 4 paragraph 2 number 1)
1.1 Information Management
(§ 4 paragraph 2 number 1.1)
a)
Select and apply operational communication systems
b)
Operating System Basic Features applying
c)
demonstrating the benefits of using electronic document management systems
d)
pointing out the benefits and risks of online applications
e)
ways to obtain information master
f)
prompting data backup and data maintenance
1.2 Information Processing
(§ 4 paragraph 2, point 1.2)
a)
Text of internal and external correspondence
b)
Apply the word processing system on demand and efficiently
c)
c)
balancing the pros and cons of different presentation media and techniques
d)
Presentations preferences- Design, design, and execute
e)
reflect presentations
f)
Creating spreadsheets and performing calculations
g)
Data in charts
h)
Using tables and charts across documents
i)
Documents maintaining and archiving
j)
Exporting and importing
1.3 Office business operations
(§ 4 paragraph 2, point 1.3)
a)
Planning, procuring and procuring a need for office supplies managing
b)
Edit inbox and exit
c)
Documents in compliance legal and operational retention periods
d)
reflect office business processes and suggest improvements
1.4 coordinationand
Organizational tasks
(§ 4 paragraph 2, point 1.4)
a)
Planning, coordinating, and monitoring internal and external appointments; initiating actions when scheduling mismatches
b)
pre-and post-and post-prepare and supervise meetings and meetings according to factual and temporal preferences
c)
when planning, performing, and controlling
2 Business Processes
(§ 4 paragraph 2, point 2)
2.1 Customer Relations
(§ 4 paragraph 2 Number 2.1)
a)
as a service provider in the Consider customer contact
b)
assemble, prepare, and evaluate customer
c)
situational and customer-oriented information and advice
d)
Prepare information
e)
importance of customer service for customer satisfaction recognising and taking into account
2.2 Order processing and
follow-up
(§ 4 paragraph 2, point 2.2)
a)
Edit customer requests and participate in the process
b)
Accepting, editing, and respecting laws and rules of procedure
c)
Set order fulfillment with customers
d)
Create accompanying documents and invoices
e)
Perform and evaluate pre- and post-calculations
f)
complaints and complaints
2.3 Procurement of material
and external services
(§ 4 paragraph 2 point 2.3)
a)
Identify material and service requirements
b)
Identify sources, establish selection, and consider procurement policies and framework contracts
c)
Get offers, check, compare, and justify decisions
d)
Orders
e)
Monitor delivery dates and warn you
f)
Orders with the Compare receipt documents, compare services, clarify differences in case of
2.4 personalrelated tasks
(§ 4 paragraph 2, point 2.4)
a)
Support personnel deployment planning and consider working time rules
b)
Preparing service travel applications and travel expense reports
c)
when editing employee data Data privacy and data security rules
d)
perform and evaluate range-related labor
2.5 commercial control
(§ 4 paragraph 2, point 2.5)
a)
Influence factors on the cost-effectiveness of operational performance
b)
Use accounting as an instrument of commercial planning, control and control of examples of training operations
c)
Investing in and financing examples of training operations
d)
Cost and Take into account the performance structure of the training company
e)
distinguish receipts, assign them to the respective business operations, computationally and objectively verifying
f)
Preparing payments in consideration of payment


Section B: Further professional-profile skills, knowledge and skills in two elective qualifications of five months each

Lfd. Nr.Part of the skills, knowledge and skills training vocational training to be provided123
1 Order control and coordination
(§ 4 paragraph 3 number 1)
1.1 Order Initiation
(§ 4 paragraph 3 number 1.1)
a)
Customer product-specific and commercial advising
b)
Developing offer basics and alternatives with the
c)
offer complementary service
d)
Get quotes for quotes
e)
Create offers
f)
Check Order Inbox, Confirm Work
1.2 Order fulfillment
(§ 4 paragraph 3, point 1.2)
a)
Create time and resource plan in coordination with stakeholders
b)
Ensuring order-related procurements
c)
Order-accompanying with customers communicating
d)
obtaining order-related data
e)
Target and actual comparison of the Perform performance, post-control if necessary
f)
cause performance
1.3 Order completion
(§ 4 paragraph 3, point 1.3)
a)
Complete the order documentation and edit
b)
Calculate Work Orders
c)
invoicing, Customer Billings create
d)
Monitor payment receipts and take action when
1.4 Order follow-up
(§ 4 paragraph 3, point 1.4)
a)
Identify customer satisfaction and evaluate
b)
Initiate customer retention policies
c)
Customer complaints edit
d)
Identify and analyze problems in order processes
e)
Propose problem solutions
2 commercial control
and control
(§ 4 paragraph 3, point 2)
2.1 Financial accounting
(§ 4 paragraph 3, point 2.1)
a)
Include and maintain creditor and debtor root data
b)
Business operations taking into account
c)
c)
Record, account and book on inventory and success accounts
d)
under current account accounting, monitor payment receipts and make payment exits
e)
Initiate late payment actions
f)
in case of accrual completion support
2.2 Cost and Performance Invoice
(§ 4 paragraph 3, point 2.2)
a)
The purpose and structure of the company's cost-and-performance invoice when tasks are considered
b)
Determine, prepare, and monitor costs
c)
Calculate and calculate benefits
d)
Prepare cost-and-performance-account for
2.3 Controlling
(§ 4 paragraph 3, point 2.3)
a)
Identify factors of influence on the success of the operation and reflect
b)
Prepare and interpret the results of the accounting and financial accounting for the controlling
c)
Target and actual comparisons perform, detect and communicate deviations
d)
Metrics determining, preparing and assessing, statistics and
3 Business processes in
small and medium-sized enterprises
(§ 4 paragraph 3, point 3)
 
3.1 running Bookkeeping
(§ 4 paragraph 3, point 3.1)
a)
Edit booking operations
b)
perform a checkout book
c)
Managing Inventory and Success Accounts
d)
Manage Offene Items
e)
Control payment in and out of payment and initiate payment default
f)
on accounting for annual accounts, taking into account the
3.2 Entgeltabinvoice
(§ 4 paragraph 3, point 3.2)
a)
Collating and maintaining human resources master data
b)
collect and edit required process data for payout accounting
c)
payout amounts under To take account of applicable tax, social and collective bargaining provisions
d)
necessary documents relating to the monthly and annual accounts, taking into account the Create time
3.3 Operational Calculation
(§ 4 paragraph 3, point 3.3)
a)
Associating costs
b)
Offers in consideration of costs and market opportunities Calculate
c)
Monitor and control order-related costs
d)
Procedure of the Applying full and partial cost accounting
e)
determining impact on the success of the company by recalculation
3.4 Operational evaluations
(§ 4 paragraph 3 number 3.4)
a)
at the Determination of the business performance situation
b)
The effects of depreciation on the operating success differ
c)
Create statistics and perform plan-is-comparisons
d)
assess operational metrics and Prepare business
4 Purchasing and Logistics
(§ 4 paragraph 3, point 4)
4.1 Demand determination
(§ 4 paragraph 3, point 4.1)
a)
Demand for products and services
b)
disposing amounts and
4.2 Operational purchasing process
(§ 4 paragraph 3, point 4.2)
a)
Internal purchasing policies and framework contracts and operational Compliance
b)
Identify, analyze, and pre-select supply sources
c)
Get offers and compare
d)
Order order, order confirmation with PO compare and agree on solutions
e)
Monitoring the fulfillment of the contract and taking action in the event of a contract
4.3 strategic Purchasing process
(§ 4 paragraph 3, point 4.3)
a)
participate in the negotiation of purchase terms
b)
Vendor information for decisions Systematically collect
c)
participate in the creation of framework contracts
d)
Processes reflecting needs assessment and purchasing and suggesting improvements
4.4 Stock Management
(§ 4 paragraph 3, point 4.4)
a)
Compare different storage systems
b)
taking account of the logistic process used storage system
c)
Receiving Check for defect removal
d)
Collect, control and rate
5 Marketing and Sales
(§ 4 paragraph 3 number 5)
5.1 Marketing Activities
(§ 4 paragraph 3, point 5.1)
a)
Use market monitoring and analysis tools to help competitors as well as market developments notice
b)
participate in the development of marketing actions
c)
Plan resources and organise and cost
d)
to participate in the implementation of marketing activities, in particular sales promotion, and to take these measures document
e)
Monitor and, if necessary, post-control activities in terms of time, economy, and quality
f)
Effects of marketing actions to identify and improve
5.2 Distribution of products
and services
(§ 4 paragraph 3, point 5.2)
a)
Customer data and -Use information
b)
account for sales forms
c)
Customer situation analyse, identify needs, develop and explain customer-friendly solutions, provide information on financing options; submit offers
d)
Contracts and contract negotiations and participate in conclusion of contracts
e)
Monitoring the performance of contracts, in the event of deviations
5.3 Customer loyalty
and customer care
(§ 4 paragraph 3, point 5.3)
a)
Make customer relationships based on operational constraints
b)
Transform customer retention and care measures
c)
receive complaints and actions of the Implement complaint management
d)
Identify customer satisfaction, suggest
6 Personnel Management
(§ 4 paragraph 3, point 6)
6.1 Personnel editing
(§ 4 paragraph 3, point 6.1)
a)
Legal stipulation from different employment and service conditions in the training establishment
b)
Guide personal files in consideration of privacy and data security
c)
Edit operations related to charges or references
d)
Work related to work-related jobs
e)
Grant information related to human resources management
f)
Evaluate and evaluate labor statistics
g)
Information, co-determination and participation rights take into account
h)
to initiate notifications in settings and personnel changes, prepare contracts, and documents
6.2 Personnel creation and
development
(§ 4 paragraph 3, point 6.2)
a)
Support personnel needs assessment, taking into account requirement profiles
b)
in the recruitment process, especially for job vacancies, selection procedures and decision-making,
c)
in the field of personnel development, in particular, organizing education and training activities
d)
Support workplace health promotion
e)
Personnel creation and development measures reflecting and suggesting improvements
7 Assistant and Secretariat
(§ 4 paragraph 3, point 7)
7.1 Secretariat guide
(§ 4 paragraph 3, point 7.1)
a)
Methods of self-management for optimization of office organization and workflow
b)
Support communication between stakeholders and priorities of interests and concerns decide
c)
Design communication with stakeholders, take into account concerns, develop your own role understanding
d)
Avoid communication problems
e)
Schedule, perform, control small projects, and assess
7.2 Termination coordination and
correspondence processing
(§ 4 paragraph 3, point 7.2)
a)
Coordinate and monitor appointments; control resubmission
b)
To request and provide information and work products on schedule
c)
Information and work products Compose documents
d)
decide on the urgency of information and documents as well as their forwarding
e)
conducting business
7.3 Organization of travel
and events
(§ 4 paragraph 3, point 7.3)
a)
Organize, postpone, and calculate travel
b)
Organize, accompany, and post events
c)
gather documents and
8 Public Relations
and Event Management
(§ 4 paragraph 3, point 8)
8.1 Public Relations
(§ 4 paragraph 3, point 8.1)
a)
Actions of the
b)
on the development of public relations activities, taking into account the objectives of the project. Target groups and different media
c)
Planning and organizing the implementation of the measures
d)
Evaluate and rate
8.2 Event Management
(§ 4 paragraph 3, point 8.2)
a)
participate in event planning, especially with regard to public relations, resource calculation, spatial organisation and equipment, and in doing so, economic, Consider legal and ecological aspects
b)
Develop invitations and participant documents, as well as participants in questions and organisational problems. support
c)
coordinate and monitor processes with service providers in compliance with operational compliance and in the event of deviations
d)
Costs, Review and Account Invoices
e)
Documenting and documenting events analyze, use information for public relations and subsequent processes
9 Administration and Law
(§ 4 paragraph 3 number 9)
9.1 Customers-and Civic orientation
(§ 4 paragraph 3, point 9.1)
a)
Customers and citizens in dealing with administration in a situation-appropriate way to work towards an appropriate application
b)
The ability to show customers and citizens in a traceable way
c)
Administration processes Transparent
9.2 Legal application
(§ 4 paragraph 3, point 9.2)
a)
clarify concerns and responsibilities, identify facts, initiate actions
b)
Perform shareholding procedures, observe process rules
c)
Legal basis for the Use the perception of technical tasks
d)
Subsuming the facts on the basis of the constituent elements and in compliance with bound and unbound administrative trade Track right
9.3 Administrative action
(§ 4 paragraph 3 point 9.3)
a)
Design the administrative file
b)
arrange for administrative records to be announced
c)
Check and forward contradictions, objections and complaints, form and deadline
d)
show ways to correct administrative actions
e)
Legal and Document regulatory constraints
f)
Analyze Machining Processes and Propose Improvements
10 public financial management
(§ 4 paragraph 3 number 10)
10.1 Finanzwesen
(§ 4 paragraph 3, paragraph 10.1)
a)
The legal basis of the public budget of the training body, taking into account the Apply household or economic plan
b)
Apply budget principles in financial management
c)
participate in the process of drawing up the budget or economic plan
d)
Requirements of the Budget oversight and budgetary control
10.2 Household and cash management
(§ 4 paragraph 3, point 10.2)
a)
Assigning business operations and preparing journals
b)
in the context of the calculation of the funds Participate in the budget
c)
Identify and calculate the revenue, expenses, returns and expenses booked
d)
Create, monitor, and forward overviews for middle and middle outflows
e)
Prerequisites
f)
Collect annual financial


Section C: Common integrative skills, knowledge, and capabilities

Lfd. Nr.Part of the skills, knowledge and skills training vocational training to be provided123
1 Training operation
(§ 4 paragraph 4 number 1)
1.1 Position, Legal Form
and Organization structure
(§ 4 paragraph 4, point 1.1)
a)
The objective, tasks and position of the training company in the overall economic and social context describe
b)
The legal form of the training operation
c)
organizational structure of the training company with explain its tasks and responsibilities and explain the interaction of the individual functional areas
d)
Cooperation of the training company with Economic organizations, authorities, associations and trade unions describe
1.2 Product and
service offering
(§ 4 paragraph 4, point 1.2)
a)
describe the capabilities of the training operation
b)
Economic activity represent
c)
The market and competitive situation of the training company
1.3 Vocational Training
(Section 4 (4) (1.3))
a)
The rights and obligations of the training contract to describe and perform tasks of the participants in the dual system of vocational training
b)
Compare the company training plan with the training order
c)
meaning life-long Learning for professional and personal development, as well as the benefits of career advancement and development
1.4 labor, social, co-determination, and tariff or
civil service law Rules
(§ 4 paragraph 4, point 1.4)
a)
Work, social and co-determination regulations, as well as applicable tariff or civil service regulations for the training establishment
b)
Work contracts are different in terms of labor, tax and social insurance implications
c)
explaining your account balance sheet
1.5 Security and
Work Health at Work
(§ 4 paragraph 4, point 1.5)
a)
Endangerment of health and safety Identify the workplace and take measures to avoid the risk
b)
Occupational health and accident prevention regulations apply
c)
Describe behaviors in accidents and initiate first actions
d)
Apply preventative fire protection regulations; describe behaviors in fires and take action against fire-fighting
1.6 Environmental protection
(§ 4 paragraph 4 number 1.6)
In order to avoid operational environmental stress in the occupational impact area, especially
a)
Possible environmental impacts of the training company and its contribution to environmental protection examples explain
b)
apply environmental protection regulations for the training establishment
c)
Possibilities of economic and environmentally friendly use of energy and materials
d)
Avoid waste; feed fabrics and materials to environmentally friendly disposal
1.7 Economic and sustainable thinking and action
(§ 4 paragraph 4 point 1.7)
a)
Role of employees and employees for operational success
b)
Business relationships and aspects of sustainability in the execution of tasks take into account
c)
Apply economic invoice procedure
d)
assessing cost-benefit relationships in task completion and effectively completing
2 Work organization
(§ 4 paragraph 4, point 2)
2.1 Work and Self-Organization,
Organizing Agent
(§ 4 paragraph 4, point 2.1)
a)
systematically plan, implement, control and reflect your own work, with content, organizational, temporal and financial considerations
b)
Use labor and organization resources
c)
Applying methods of self-learning, using specialized information, applying learning and working techniques
d)
Address information flows and decision
2.2 Worktop ergonomics
(§ 4 paragraph 4, point 2.2)
a)
Note the rules for office workplaces
b)
Possibilities of workplace and work space design, taking into account environmental and health factors and ergonomic
2.3 Data protection and Data security
(§ 4 paragraph 4, point 2.3)
a)
Understand personal data protection as privacy protections and apply privacy policies in the work processes
b)
Perform and control data maintenance and backup and
2.4 quality-oriented action
in processes
(§ 4 paragraph 4, point 2.4)
a)
Operational flows taking into account Assign and shape information flows, decision paths and interfaces
b)
My actions in the business process in terms of the success of the business process and to reflect and adapt to the concerns of all stakeholders
c)
contribute to the continuous improvement of work processes in
3Information, Communication,
Cooperation
(§ 4 paragraph 4, point 3)
3.1 Information Procurement
and handling of information
(§ 4 paragraph 4, point 3.1)
a)
researching, assessing, prepare and archive
b)
Evaluate, interpret, and distribute information in a language appropriate to the language
c)
Considering the advantages and disadvantages of different sources of
3.2 Communications
(§ 4 paragraph 4, point 3.2)
a)
Design internal and external communication processes
b)
Inns and Species of oral and written communication
c)
Discussion Guide-and Apply Question Techniques
d)
Target and customer-oriented conversations, meet time frames, summarize results
e)
considering socio-cultural differences in
3.3 Cooperation and teamwork
(§ 4 paragraph 4 point 3.3)
a)
appreciation, respect, and trust as the basis of successful
b)
Give feedback constructive and accept
c)
internal and Design external cooperation processes
d)
Planning and editing tasks in a team
e)
Contribute to conflict resolution in your own working
3.4 Apply a foreign language
for technical tasks
(§ 4 paragraph 4, point 3.4)
a)
Applying foreign-language terms
b)
Get information in a foreign language and
Non-Official Table of Contents

Appendix 2 (to § 3 paragraph 2)
Training Framework for Vocational Training Businessman for office management and office management clerk
-temporal breakdown-

(Fundstelle: BGBl. I 2013, 4139-4140)
The following time breakdown refers to the periods in which the respective skills, knowledge and skills are to be mediated; as a rule, a continuation or deepening is to be found in the The skills, knowledge and skills of the vocational training positions in § 4 are to be provided throughout the entire training period.



4, point 1.3Vocational training,
Paragraph 4, point 1.4. labor, social, co-determination, and tariff or civil service regulations,
paragraph 4 point 1.5 Safety and Health at Work,
Paragraph 4, Section 1.6Environmental Protection,
Paragraph 4 point 1.7Economic and sustainable thinking and acting,
Paragraph 4, point 2.4 Quality-oriented action in processes,
Paragraph 4 point 3.3Cooperation and teamwork,
Paragraph 4 (4) (3.4)Applying a Foreign Language for Technical Tasks.
example,
1. to 15. Training month (1) In a period of four to six months in total, the skills, knowledge and skills of the vocational training positions are to be conveyed from § 4
Paragraph 2 Number 1.1Information Management,
Paragraph 2 Number 1.2 Information Processing,
Paragraph 4 Number 1.1Position, Legal Form and Organizational Structure,
Paragraph 4 (4) (2.3)Data protection and data security,
Paragraph 4 Number 3.1 Information gathering and handling of information
(2) In a period of four to six months in total, the skills, knowledge and skills of the vocational training positions are to be conveyed from § 4
paragraph 2 point 1.3office business operations,
paragraph 2 number 1.4Coordination and Organizational Tasks,
Paragraph 4, Section 2.1Work and Self-Organization, Organization means,
Paragraph 4, point 2.2.Workplace ergonomics.
(3) For a total period of four to six months The skills, knowledge and skills of the vocational training positions in § 4
2 point 2.3 Procurement of materials and external services,
Paragraph 4 point 1.2Product and service offerings.
  C.
16. up to 36. Training month (1) In a total period of eleven months, the skills, knowledge and skills of the vocational training positions in § 4
Paragraph 2 Number 2.1Customer Relations,
Paragraph 2 point 2.2Order processing and -post-processing,
Paragraph 2, Section 2.4personnel-related tasks,
Paragraph 2, point 2.5 commercial control,
paragraph 4 number 3.2communication.
(2) In a period of time for five months are the skills, knowledge and skills of the vocational training positions of the two selected elective qualifications in accordance with § 4
3 Number 1Order control and coordination,
Paragraph 3 Number 2Commercial Control and Control,
Paragraph 3, point 3Commercial operations in small and medium-sized enterprises,
Paragraph 3 Number 4Purchasing and Logistics,
Paragraph 3 Number 5Marketing and Sales,
Paragraph 3 (6)Human Resources Management,
Paragraph 3 Number 7 Assistant and Secretariat,
Paragraph 3 Number 8Public Relations and Event Management,
Paragraph 3 number 9Administration and right or
Paragraph 3 Number 10 Public finance.