Key Benefits:
AutoKfBV
Date of completion: 26.05.1998
Full quote:
" Regulation on vocational training for the automobile clerk (BGBl) of 26 May 1998 (BGBl. I p. 1145)
| 1 | The training establishment (§ 3 no. 1) | ||
| 1.1 | Position, legal form and structure of the training company (§ 3 para. 1 no. 1.1) | a) | The type and legal form of the training operation |
| b) | Highlight the objective, business areas and activities of the training company | ||
| c) | The cooperation of the training company with business organisations, professional representatives, trade unions and authorities | ||
| d) | Describing the basics, tasks and working methods of the institutions ' constitutional bodies | ||
| e) | Assessing basic economic data in relation to the automotive industry | ||
| f) | Detect current industry trends | ||
| g) | assess the social, cultural and environmental importance of the automobile and make the reference to historical development | ||
| 1.2 | Vocational training (§ 3 (1) (1.2)) | a) | Compare the company training plan with the training regulations and contribute to its implementation |
| b) | Explain the rights and obligations arising from the training relationship and describe the contribution of the participants in the dual system | ||
| c) | Establish training as a prerequisite for professional and personal development; identify sector-related training opportunities | ||
| 1.3 | Operating organisation (Section 3 (1) (1.3)) | a) | Representing the organization and decision-making structures of the company |
| b) | different business processes of the company | ||
| c) | Contribute to the cooperation of the business fields with regard to optimal customer orientation | ||
| d) | Assessing the impact of organizational development on your own workspace | ||
| e) | Represent economic interconnections in the automotive industry | ||
| f) | Show cooperation forms in the automotive industry and their advantages and disadvantages | ||
| 1.4 | Personnel Management (Section 3 (1) (1.4)) | a) | Competence of employees as an essential prerequisite for the customer benefit, the success of the company and for the personal development of examples |
| b) | Clarify applicable tariff regulations as well as labour and social law provisions applicable to the training establishment | ||
| c) | Explaining the possibilities of participation and participation in the training establishment | ||
| d) | describe operational objectives and principles for personnel planning | ||
| e) | Apply operational requirements for personnel use and working time regulation | ||
| f) | Editing the tasks of the personnel administration | ||
| g) | Determine and settle charges, premiums and commissions according to the given scheme | ||
| 1.5 | Safety and health at work (Section 3 (1) (1.5)) | a) | Identify risks to safety and health at work and take action to avoid them |
| b) | apply occupational health and safety and accident prevention regulations | ||
| c) | Describe behaviour in the event of accidents and initiate initial measures | ||
| d) | Apply preventive fire safety rules; describe behaviour in fires and take measures to combat fires | ||
| 1.6 | Environmental protection (Section 3 (1) (1.6)) | Contribute to the prevention of operational environmental pressures in the occupational field of action, in particular: | |
| a) | explain possible environmental pressures through the training establishment and its contribution to environmental protection | ||
| b) | apply environmental protection rules applicable to the training establishment | ||
| c) | Use the possibilities of economical and environmentally friendly use of energy and materials | ||
| d) | Avoid waste; supply substances and materials to environmentally friendly disposal | ||
| 2. | Organisation of work, information and communication (Section 3 (1) (2)) | ||
| 2.1 | Organisation of work (Section 3 (1) (2.1)) | a) | Use operational and organisational resources in a task-oriented way |
| b) | Structuring work tasks in terms of content and time | ||
| c) | Use learning and working techniques in a task-oriented way | ||
| d) | Use of functional and ergonomic workplace design and work space design | ||
| e) | Propose measures to improve work organisation and workplace design | ||
| f) | Quality-conscious action on the example of the training company and contribute to quality assurance | ||
| 2.2 | Office business processes (§ 3 para. 1 no. 2.2) | a) | Post-Inbox and Post Distribution |
| b) | Organize a post-exit from an economic perspective | ||
| c) | Setting up filing systems, conducting registry and archiving tasks with due regard to retention periods | ||
| d) | Apply Text Processing System | ||
| e) | Arrange maintenance and repair of office machines and equipment | ||
| f) | in-company correspondence taking into account ergonomic tachographs | ||
| g) | Schedule, coordinate and monitor dates, initiate operational measures in case of schedule deviations | ||
| h) | Preparing meetings and events, creating templates, reports, and logs | ||
| 2.3 | Information and communication (Section 3 (1) (2.3)) | a) | Assess business-related interrelationships of information and data flows |
| b) | Note the importance of information and communication for business climate, work performance and business success | ||
| c) | Applying communication forms in a situation-related manner | ||
| d) | Identify and contribute to information and communication disruptions | ||
| 2.4 | Use of foreign languages in specialist tasks (§ 3 paragraph 1 no. 2.4) | a) | apply foreign-language technical terms |
| b) | Evaluate the usual foreign-language information in the course of training | ||
| c) | Provide information and obtain information, including in a foreign language | ||
| 2.5 | Information and communication systems of the automotive industry (Section 3 (1) no. 2.5) | a) | Efficient use of information and communication systems |
| b) | applying standard number systems | ||
| c) | Avoid input and transmission errors, assess error risks, and error sequences | ||
| d) | apply industry-specific information and communication systems for the processing of different business processes, in particular in the areas of new and used cars, customer service and spare parts, financing and insurance | ||
| e) | Making use of data transmission and information gathering and comparing offers of information and communication services | ||
| f) | Consider system and program updates | ||
| g) | Use specialist literature, documentaries, manuals and other tools | ||
| 2.6 | Data protection and data security (§ 3 para. 1 no. 2.6) | a) | Apply data protection rules |
| b) | Maintaining and saving data | ||
| 3. | Commercial control and control (§ 3 para. 1 no. 3) | ||
| 3.1 | Operating and industry figures (Section 3 (1) (3.1)) | a) | Economic performance indicators of the training company, in particular profitability, liquidity, turnover, gross income, trade margin, margin, rate of stock handling during planning and calculation, use as well as with sector average values compare |
| b) | Compare cost centers based on agreed targets and industry-typical metrics; prepare results for decisions | ||
| c) | Evaluate economic performance indicators in the period comparison and derive trends; prepare results for decisions | ||
| 3.2 | Accounting (Section 3 (1) (3.2)) | a) | Distinguish industry-specific account plans |
| b) | business operations according to the operational account plan | ||
| c) | Monitoring payment receipts | ||
| d) | applying the operational payment system | ||
| 3.3 | Cost accounting (§ 3 (1) (3.3)) | a) | Explain the structure and structure of the cost and benefit calculation of the training company |
| b) | Justify the use of full-and part-cost accounting in operational practice | ||
| c) | Determine the cost of business fields on the basis of the system used in the training establishment | ||
| d) | Participate in the planning bill for different business areas | ||
| e) | Assessing the possibilities of incompany risk insurance; comparing and evaluating insurance offers | ||
| f) | Explain the function of controlling as an information and control instrument for examples of training operations | ||
| g) | Participate in the creation of success calculations for individual business units and the overall operation | ||
| 3.4 | Calculation (Section 3 (1) (3.4)) | a) | Include elements of performance-related margin systems in operational costing schemes |
| b) | Calculate the workload of the workshop | ||
| c) | Participate in the calculation of the hourly rates | ||
| d) | Apply calculation schemes for the Accessories range | ||
| e) | Apply calculation schemes for the new and used car sector | ||
| f) | Identify price-and-ceiling limits as well as assess the consequences and risks for the company's success | ||
| 3.5 | Statistics (§ 3 (1) (3.5)) | a) | Collect sales data; participate in control and evaluation |
| b) | Stock statistics of new, pre-owned and used vehicles, in particular by brands and types, | ||
| c) | Target-actual comparisons and determine target achievement levels | ||
| d) | Use statistics as planning and forecasting help | ||
| e) | Prepare statistical data for presentations | ||
| 4. | Market and distribution (§ 3 para. 1 no. 4) | ||
| 4.1 | Sales relations (§ 3 para. 1 no. 4.1) | a) | Differentiate distribution systems and sales levels in the automotive industry |
| b) | Assess the impact of different sales contracts, in particular on trader and agency contracts, on the training establishment | ||
| c) | assess the legal and economic relationship between distributors and manufacturers and importers | ||
| d) | The influence of sales guidelines on the business units of the training company | ||
| e) | Describe the legal and economic relations between the training establishment and its contractual partners | ||
| f) | Describing the impact of the EU internal market in examples of training | ||
| 4.2 | Vehicles (Section 3 (1) (4.2)) | a) | Vehicle types and types differ according to regulations and typologies |
| b) | describe the current range of vehicles and compare them with those of competitors | ||
| c) | working with in-house and customer-related media and specialist publications | ||
| d) | Assess technical innovations according to their benefits for customers, transport and the environment | ||
| e) | Evaluate performance and product characteristics, in particular material, workmanship, equipment, quality, service life and design, in terms of customer requirements | ||
| f) | compare the price/performance ratio of vehicles | ||
| 4.3 | Procurement and procurement (Section 3 (1) (4.3)) | a) | Purchasing options for accessories, tyres, operating and auxiliary materials |
| b) | use significant sales and procurement markets for the training establishment | ||
| c) | Participate in assortment formation and propose changes in assortments | ||
| d) | Use order systems for vehicles and parts, especially status queries and change options, use customer-oriented | ||
| e) | Dislocations for vehicle purchases due to customer orders | ||
| f) | Take note of seasonal influences on the sale of vehicles, parts and accessories | ||
| g) | Use different procurement options for used vehicles | ||
| h) | Determining and respecting financing margins for purchasing | ||
| i) | Participate in the preparation of the annual planning for the sale of new cars | ||
| k) | Represent the relationship between ordering systems and manufacturing systems as well as order changes and production control | ||
| 4.4 | Storage (Section 3 (1) (4.4)) | a) | Show the possibilities of warehouse management with regard to the different business areas of the training establishment; establish different camp organisations |
| b) | Take delivery of deliveries by type and quantity as well as check for open defects; initiate business measures in case of complaints | ||
| c) | Compare invoices and delivery notes with the order and goods receipt documents; clarify differences | ||
| d) | Check invoices for correctness; clarify inconsistencies | ||
| e) | Apply storage control systems; use options to correct order proposals | ||
| f) | Store goods, collect movement of goods | ||
| g) | Represent the role of spare parts warehouse for customer benefit | ||
| h) | Perform Inventory | ||
| 4.5 | Marketing (Section 3 (1) (4.5)) | a) | Monitor regional competitors and deduce the position of the training company in the market |
| b) | Evaluating the approval data and operating comparisons, in particular market data and customer satisfaction studies, in a decision-oriented way | ||
| c) | Distinguishing target groups of the training company; procuring, evaluating and managing addresses | ||
| d) | Use sources for market monitoring | ||
| e) | Using customer contact programs | ||
| f) | Design advertising media; use advertising materials and media | ||
| g) | Apply competition law | ||
| h) | Establish the product range and the status of product ranges or groups in the overall assortment of products and services | ||
| i) | Participate in the development and implementation of operational marketing concepts | ||
| k) | the need for cooperation between the business units of new cars, used cars, spare parts, after-sales service as a prerequisite for successful marketing | ||
| l) | use the ratio of price to value as argument | ||
| m) | Participate in promotional activities, in particular plan, carry out special operations, and participate in the monitoring of success | ||
| 4.6 | Distribution (Section 3 (1) (4.6)) | a) | Carry out sales talks and advice for parts and accessories |
| b) | Prepare and post sales talks for new and used vehicles | ||
| c) | Use operating instructions for customer advice | ||
| d) | Evaluate and prepare customer data of the company for targeted acquisition | ||
| e) | Observe general terms and conditions for the different business fields | ||
| f) | Document customer orders | ||
| g) | Prepare and carry out vehicle registration and logout | ||
| h) | Preparing to transfer the vehicle | ||
| i) | Ask and document information and data about vehicle delivery quality at customers | ||
| 5. | Financial services (§ 3 (1) (5)) | ||
| 5.1 | Financing (Section 3 (1) (5.1)) | a) | Explain the financing programmes of manufacturers-banks and other financial institutions and compare them with regard to essential characteristics, in particular down-payment, effective annual rates, maturity and redemption |
| b) | Prepare Financing Contracts | ||
| c) | Compare leasing programs of different providers with respect to essential characteristics, in particular down payment, rate of installment, maturity, residual value and purchase option | ||
| d) | Preparing leasing contracts | ||
| e) | Assessing the economic impact of financing and leasing from the operational point of view | ||
| f) | Explain customer differences in financing and leasing | ||
| g) | Using information systems for financing and leasing | ||
| h) | explain the inpayment of used vehicles as part of vehicle financing | ||
| i) | Control the running times of contracts and initiate connection measures | ||
| 5.2 | Insurance (§ 3 para. 1 no. 5.2) | a) | Inform customers about the possibility of risk coverage through insurance companies |
| b) | Advise customers on terms and conditions of vehicle insurance | ||
| c) | Inform customers about the insurance offer of the training company, offer insurance | ||
| d) | Prepare insurance applications and provide insurance | ||
| 5.3 | Additionally available warranty services (§ 3 para. 1 no. 5.3) | a) | Inform customers about the essential characteristics of new car connection guarantees and used vehicle guarantees |
| b) | Preparing and communicating warranty applications | ||
| c) | Control the running times of the contracts and initiate connection measures | ||
| d) | Use mobility insurance as a customer loyalty tool | ||
| 6. | Services (§ 3 para. 1 no. 6) | ||
| 6.1 | Customer service (§ 3 para. 1 no. 6.1) | a) | The contribution of the customer service to the customer benefit and to the economic success |
| b) | Formulate orders in interaction with the customer and encode workshop rights | ||
| c) | Creating cost estimates | ||
| d) | Planning and monitoring workshop orders | ||
| e) | Take part in the planning of the workshop utilization | ||
| f) | Create repair and sales invoices and explain to the customer | ||
| g) | offer additional services | ||
| h) | Offer time-value-friendly repair prices, determine the reference options for used parts | ||
| 6.2 | Warranties (Section 3 (1) (6.2)) | a) | inform about differences between warranty and warranty |
| b) | Securing the guarantees of the training company through guarantee commitments from suppliers | ||
| c) | Edit Warranties | ||
| d) | Edit Cult Applications by Preferences | ||
| 6.3 | Official vehicle monitoring (Section 3 (1) (6.3)) | a) | Offer periodic technical vehicle monitoring by the training company as a special service |
| b) | Observe time limits for vehicle monitoring; coordinate test dates | ||
| c) | Conditions of general type-approval, in particular for special accessories, special items and reconstructions, note | ||
| d) | Documenting audit operations | ||
| 6.4 | Technical customer service, workshop (§ 3 para. 1 no. 6.4) | a) | Formulating workshop orders, taking into account data from technical documentation and vehicle documents |
| b) | Determining the traffic and operational safety of vehicles through visual inspection | ||
| c) | Identify mechanical, hydraulic, pneumatic, and electrical and electronic systems in vehicles and distinguish their function | ||
| d) | to participate in diagnostic, maintenance and repair work | ||
| e) | Check temperatures and fill levels in systems, correct fill levels | ||
| f) | in the event of damage to vehicles, | ||
| g) | Contribute to the creation of cost estimates for bodywork and paint work | ||
| 6.5 | Parts and accessories (§ 3 para. 1 no. 6.5) | a) | Capture, assign, and manage type-specific parts and accessories |
| b) | Orders for spare parts in compliance with conditions, order costs and deadlines | ||
| c) | Describe performance and product characteristics and evaluate them with regard to manufacturers and customer claims; compare price-performance ratio | ||
| d) | Limits different criteria for product range policy in parts and accessories | ||
| 6.6 | Operational tasks of environmental protection (§ 3 para. 1 no. 6.6) | a) | Provide customers with the environmental competence of the training company and the benefits resulting from it |
| b) | Apply rules and guidelines for the recycling of vehicles and their parts | ||
| c) | Applying the manufacturer's and supplier's withdrawal policies | ||
| 7. | Service-specific services (Section 3 (1) (7)) | a) | Limits operating-specific services from the core offer and evaluate their interactions |
| b) | offering business-specific service packages | ||
| c) | Take into account the possibilities of customer-specific contract design in the consultation process | ||
| d) | Calculate and calculate company-specific services | ||
