Key Benefits:
The Electronic Communications and Position Control Authority (hereafter " The Authority),
Having regard to Directive 97 /67/EC of the European Parliament and of the Council of 15 December 1997 as amended concerning common rules for the development of the internal market in Community postal services and the improvement of the quality of service ;
Given the Position and Electronic Communications Code (hereafter " CPCE ") And in particular Articles L. 1, L. 2, L. 3, L. 5-2, and R. 1 to R. 1-1-16;
Having regard to the order of 2 August 2013 relating to the quality of service objectives set at La Poste for 2013 in respect of the universal service offer which La Poste is required to provide in Application ofitem L. 2 of the postal code and electronic communications ;
Due to the order of 22 October 2014 Relating to the quality of service objectives set at La Poste for 2014 and 2015 in respect of the universal service offer that La Poste is required to provide pursuant toArticle L. 2 of the Posts and electronic communications ;
In view of Decision No. 2012-1454 of the Electronic Communications Regulatory Authority and of posts dated 18 December 2012 on the information provided by La Poste in application of section R. 1-1-16 of the postal code and electronic communications for monitoring compliance by La Poste de ses Universal service obligations;
In view of the opinions of the Regulatory Authority for Electronic Communications and Entries n ° 2013-1150, No. 2013-1151, No. 2014-0193, No. 2014-0659, No. 2014-0683 and n ° 2014-1219 relating to Changes to the catalog of universal postal service benefits;
In view of the files presenting a draft modification of the universal postal service catalog transmitted by La Poste on 31 July 2013, 14 February 2014, on 12 May 2014, on 12 May 2014. May 2014 and November 4, 2014;
After deliberation on December 16, 2014,
1. Background and purpose of this decision
1.1. The legal framework for the regulation of the universal postal service
Concerning the universal postal service
Article 3 of Directive 97 /67/EC, as amended, states that " Member States shall ensure that users enjoy the right to a universal service which corresponds to an offer of quality postal services provided on a permanent basis at all points of the territory at affordable prices for all Users'.
Article 22 of the Directive provides for the establishment of independent authorities whose tasks include ensuring compliance with the provisions relating to the universal service. Under Article 22, " Each Member State shall designate one or more national regulatory authorities for the postal sector, legally distinct and functionally independent of postal operators... For the purpose of ensuring compliance with the obligations arising from this Directive, in particular by establishing monitoring procedures and regulatory procedures in order to ensure the provision of the universal service "
That " Universal postal service contributes to social cohesion and balanced development of the territory. It is ensured in accordance with the principles of equality, continuity and adaptability by seeking the best economic and social efficiency. It guarantees to all users, on a permanent basis and throughout the national territory, postal services meeting specified quality standards'.
Pursuant to Article L. 2 of the CPCE, La Poste is ' The provider of the universal postal service for a period of fifteen years from 1 January 2011... The universal postal service provider shall be subject, in respect of the services covered by that service, to special obligations in respect of that service. The quality and accessibility of the service, the processing of user complaints and, for defined benefits, compensation in the event of non-compliance with the quality of service commitments ".
In accordance with the Directive, the 1 ° of Article L. 5-2 of the CPCE confers on the Authority a general mission to follow up the service Universal specifying that the latter " To ensure compliance by the universal service provider [...] of the obligations arising from the laws and regulations relating to the exercise of the universal service
. The 4 ° of Article L. 5-2 of the CPCE provides that the Authority " Ensures compliance with the quality objectives of the universal service established by the Minister responsible for posts [...] and the publication and reliability of the quality measures of the corresponding benefits ". These provisions are specified in Article R. 1-1-8 of the same code under which " The Minister responsible for posts [...] shall lay down quality objectives applicable to the benefits of the universal service which it determines. These objectives relate to the timeliness and reliability with which these benefits are provided. The universal service provider shall carry out periodic measurements of the quality of services using standardised methods at European or national level. The results of these measures shall be brought to the attention of the users and the Electronic Communications and Postal Control Authority. "
Information of the Authority as part of its mission to control the universal service Postal service
In order to carry out its task of monitoring the universal service, the Authority must have sufficient and adequate information on the universal service provision that reflects and permits the use of universal service. Developments.
Article 22a of the Directive provides that ' Member States shall ensure that postal service providers provide, in particular to the national regulatory authorities, all information [...], including [...] those relating to the provision of the universal service [...] so that The national regulatory authorities shall ensure compliance with the provisions of this Directive or with the decisions adopted in accordance with this Directive ".
Article L. 2 of the CPCE provides that" The universal service provider [...] shall maintain a specific accounting of its activities within the scope of the universal service. It shall, at the request of the Electronic Communications and Postal Control Authority, transmit any information and any accounting documents to ensure compliance with its obligations. "
Article R. 1-1-16 specifies that" The Post Office shall provide the information requested by the Electronic Communications and Postal Control Authority for [...] the exercise of its control of the universal postal service. The requests of the Authority shall be reasoned and proportionate to its needs; they shall specify the level of detail of the response and the deadlines for producing it ".
1.2. Background: Reminder concerning the universal service monitoring device in place
Through two decisions dating from 2008 (1) and 2009 (2), the Authority has set up a system of annual and confidential refunds, by which La Poste Communicates a set of information relating to the availability of universal service, its quality of service and more generally the conditions for fulfilling its universal service obligations.
This arrangement has been recast in 2012, on the form, by establishing a single decision allowing the Authority to Have all the information relating to the universal service necessary for its monitoring mission and replace the decisions of 2008 and 2009 which distinguished refunds relating to the quality of service of the rest of the device. As regards the substance, this arrangement has also been updated to take account, on the one hand, of developments in the universal service offering, with in particular the introduction by La Poste of the Green Letter, intended to supplement the offer of ginned mail and, second Significant progress made by La Poste concerning quality of service measures, and more specifically the implementation of a measure of the delivery times of the recommended letter based on a near-exhaustive flashes of consignments Entry and exit of the postal network.
Through this decision of 2012, The information requested by the Authority at La Poste, provider of the universal postal service, addresses the following points:
-the available universal service offering;
-the accessibility of the universal service;
-the continuity of the Universal service;
-the quality of the universal service;
-user complaints;
-the measure of universal service quality.
1.3. The purpose of this Decision
Decision No. 2012-1454 no longer covers the information needs of the Authority enabling it to carry out its task of monitoring the universal service obligations of La Poste. In the first place, La Poste's universal service range will evolve on 1 January 2015. Secondly, the scope of the indicators and quality of service objectives set out by the Minister has widened and the monitoring of their compliance therefore calls for additional information compared to those provided for today by the Decision No. 2012-1454. In addition, developments concerning the measurement methods applicable to certain universal service benefits must also be taken into account.
The evolution of the universal service range
Suite The work undertaken by La Poste and the Authority having as its object the establishment, within the universal service, of an offer enabling users to have an affordable offer for the sending of small items, La Poste is about to implement On 1 January 2015 a modification of its universal service range.
This evolution, which will take place on 1 January 2015, will result in a general overhaul of the Courrier-Colis range of La Poste with the aim of enriching the available supply and simplifying its use by users. This recast, which covers both the Courrier-Colis domestic (metropolitan France and overseas) and the international range, has been the subject of favourable opinion by the Authority through Opinions Nos. 2014-0193, No. 2014-0659 and No. 2014-0683 Above. It will thus involve a modification of the offers available within the universal service:
-a change in the terms of use of the universal service mail offers (possibility of using the Priority Letter, the Green Letter or the Ecopli for the shipment of goods, introduction of a limit of thickness of the Shipments set to 3 cm);
-the creation of an offer followed and an offer followed by an international letter;
-the deletion of the Mini-Max offer (and its substitute Max. Excluding universal service).
In addition, the proposal for The Post Office to amend the universal service catalog to include the Online letter has also been the subject of a favourable opinion of the Authority and has been implemented on 1 January 2014 (Opinion n ° 2013-1150 above).
These developments are likely to impact on the current universal service control mechanism by The Authority on the scope of the universal service offerings and non-universal substitutable offers being tracked in terms of volumes and annual business figures.
Expanding the scope of the indicators And quality of service objectives
The Minister's orders for Posts, relating to the quality of service objectives set at La Poste for the universal service, taken in 2013 and 2014, provide for new measurement indicators and new quality objectives of the universal service with regard to the orders
These new indicators and objectives have notably concerned the quality of the service of the re-shipment of La Poste, with the introduction, since 2013, of a measure of the rate of recovery of the service following the malfunctions Reported by users. In addition, the 2014 decree introduced two new indicators on the measurement of the excessive rate of delay of the Green Letter (as early as 2014) and the recommended letter (from 2015 onwards), again with the setting of objectives
These developments imply an adaptation of the current universal service monitoring mechanism by the Authority concerning both the quality of service indicators and the corresponding measures implemented by La Poste.
Developments in the framework of the methods applicable to quality measurement Service
As for the Green Letter, it was originally intended that routing time should be measured on the basis of a representative sample of flows and taking into account the routing elements, Filing and distribution of these shipments. Since 2013, the orders relating to the quality of service objectives of La Poste have been more precise as to the method of measurement of the quality of service of the Green Letter and provide that it must be measured in accordance with the European standard EN 13850, as for the Priority Letter.
With regard to the Recommended Letter, until 2013, successive orders of the Minister responsible for posts, relating to the quality of the universal service, provided that the measurement of routing time should be Carried out according to the methodology laid down in the European standard EN 14137. In 2013, the European Standardisation Committee decided to withdraw this standard which, in practice, was not applied in most European countries.
The decree of the Minister responsible for posts in 2014 adopts the principles of the method of measurement Implemented so far and which is based on the generalisation of a flashing system for the entry and exit of the postal network and allows, by comparison, to precisely determine the time limit for sending each consignment in a manner Quasi-exhaustive.
2. The universal service monitoring mechanism of the Authority resulting from this decision
2.1. Concerning the universal service offering
Under Article 5 of the Directive, " Each Member State shall take measures to ensure that the provision of the universal service [evolves] according to the technical, economic and social environment as well as the needs of the
'. Universal service products correspond to the needs of consumers. The sales volumes and sales figures for the services under this service in relation to those of substitutable services not covered by the universal service are an important indicator of these
. Year, the volumes and sales figures for each of the benefits below and those that are substitutable in accordance with Schedule 1-1:
-the Priority Letter;
-the Green Letter;
-the Letter followed;
-the recommended Letter;
-the Online Priority Letter
-the International Priority Letter;
-The International Letter;
-the Colissimoeller;
-the International Colissimo
-the forwarding service.
This information will be transmitted as of the year 2015 for the traffic and business figures for the year 2014, except for the followed letter which is a New offer created on January 1, 2015.
2.2. Concerning the quality of the universal service
Amended Directive 97 /67/EC of the European Parliament and of the Council of 15 December 1997 concerns the common rules for the development of the internal market of Community postal services And improved quality of service. Article 3 provides that " Member States shall ensure that users enjoy the right to a universal service which corresponds to an offer of quality postal services provided on a permanent basis at all points of the territory at affordable prices for all Users ".
Article L. 1 of the CPCE therefore provides that" Universal postal service contributes to social cohesion and balanced development of the territory. It is ensured in accordance with the principles of equality, continuity and adaptability by seeking the best economic and social efficiency. It guarantees to all users, on a permanent basis and throughout the national territory, postal services meeting specified quality standards. These services are available at affordable prices for all users. "
In accordance with the above provisions, the universal postal service must meet defined quality standards on a permanent and balanced basis. And during the various periods of the year.
The monitoring of these obligations, including the fulfilment of the service quality objectives set by the Minister responsible for posts, requires knowledge of the deadlines in which they are distributed. Major universal service delivery at the level National. In addition, for the priority letter, a product at the heart of the universal service, the Authority considers it essential to provide information concerning, on the one hand, the annual routing times obtained at the regional level and, on the other, the deadlines
accordance with its mission of general supervision of the universal service, the Authority also aims, through this decision, to set up a set of relevant indicators to be provided to it Annually by La Poste (Annex 1-4) and whose field is necessarily As regards the priority
, the information requested by the Authority must enable it to ensure that the deadlines for the provision of this offer are met. Through the effective distribution rate in J + 1 and its reliability and excessive delays via the rates of distribution in J + 2 and beyond J + 3. The Authority also wishes to know the possible differences in quality of this service according to the different geographical areas or periods of the year. The information requested thus includes the rate of J + 1 by region, on the one hand, and per month, on the other hand.
With regard to the Green Letter, the Authority asks La Poste to give it the rate of distribution in J + 2 which is the time limit Theoretical routing of this offer. The rates of distribution in J + 3 and beyond J + 4 are also requested in order to assess the reliability and the excessive delay rate of this service.
With regard to the Letter followed, which is a new universal service offering, the Authority requests the La Poste to communicate the rate of distribution in J + 2, which is the time limit for the theoretical routing of this new offer. As with the Green Letter, the rate of distribution in J + 3 and the distribution rate beyond J + 4 are also requested to ensure the reliability of this new benefit.
Regarding the recommended letter, in addition to the information Already provided concerning the rate of J + 1 and the rate of J + 2, La Poste will also provide to the Authority, in accordance with its commitments, the rates of distribution of shipments beyond J + 4, beyond J + 7 and beyond J + 13.
Information Concerning the Colissimo window correspond to the rate of distribution in J + 2, which is the time limit Theoretical routing for this offer, as well as the rates of distribution in J + 3 and J + 4.
The requested elements relating to transborder mail routing times correspond to the indicators in J + 3 and J + 5 commonly Used for the definition of international mail routing times, in particular a quality standard laid down by the directive.
For the forwarding service, the information to be transmitted is the rate of Reinstatement of service within 48 hours due to malfunctions reported by Users of the service.
All this information will be transmitted as early as the year 2015 for the quality of service results for the year 2014, with the exception of the information on the Letter followed for which these Information will be transmitted from the year 2016 for quality of service results for the year 2015.
2.3. With regard to the measurement of the quality of the universal service
The information requested by the Authority, as part of its universal service control framework, must take into account additional elements relating to the Methodologies for measuring the quality of service of new universal service benefits and new indicators fixed by the Minister. They must also take account of developments concerning the framework of the methods applicable to the measurement of the quality of service referred to above (point 1.3). They will thus include elements concerning the methods of measurement of the Quality below:
-the Timelines of the Priority Letter and the Green Letter in accordance with the European standard EN 13850;
-the measurement of the recommended delivery times for the Recommended Letter using a computerized method, explained, Auditable and applicable to the most exhaustive possible basis; the elements relating to the completeness of the timing of the delivery of the recommended Letters, including information on the rate of flashes of the Letters recommended in Postal network input and output are also provided;
- Completeness of the methodology for measuring the Timelines of the Letter followed;
-the completeness of the Universal Service Parcel Delivery Time Measurement Methodology;
-for the Reshipping Service, the Number and rate of contracts subject to a claim for compensation reported to La Poste and the rate of those contracts which, following the first processing of the application by La Poste, are the subject of a second request for compensation.
Information about the reliability of measurements or the representativeness of the Survey measures are requested annually (Appendix 2). They will be provided as early as 2015 for quality of service measures for the year 2014, with the exception of the information on the Letter followed which will be transmitted from the year 2016 for the quality of service measure For the year 2015.
2.4. Concerning the accessibility of the universal service
Under Article 3 of the Directive, the universal service is provided " At any point in the territory ... Member States shall take measures to ensure that the density of points of contact and access takes account of the needs of users. '
The provisions of Articles L. 1 and L. 2 above, Concerning the accessibility of the universal service are specified by Article R. 1-1 of the CPCE which states that " Universal service benefits are available to users. In particular, the points of contact with the public giving access to universal service benefits other than the number and the information on those services must allow at least 99 % of the national population and at least 95 % The population of each department is less than 10 kilometres from a point of contact and all communes with more than 10 000 inhabitants have at least one point of contact per 20 000 inhabitants. "
The information requested By the Authority in Annex 1-2 shall include the elements enabling it to ensure compliance with By La Poste of these provisions. This information relates to the coverage of the territory in contact points and the density of the collection mailboxes.
2.5. Concerning the continuity of the universal service
Article 3 of the Directive provides that " Member States shall take measures to ensure that the universal service is guaranteed at least five working days per week, except in exceptional circumstances or geographical conditions, and in order for it to include at least:
-une waiver;
-une distribution au domicile de chaque personne physique ou morale [...].
Any exceptional circumstance or derogation accepted by a national regulatory authority in accordance with this paragraph Must be brought to the attention of the Commission and of all national regulatory authorities. "
Article R. 1-1-1 of the CPCE provides that" The lifting and distribution of postal items under the universal service are, in the absence of exceptional circumstances, guaranteed every working day. Where the transport infrastructure or the geographical characteristics of certain areas constitute an obstacle to the regular fulfilment of the obligations laid down in the first subparagraph, the universal service provider shall define an organisational project To provide the service in the best conditions. It shall forward this draft to the Minister responsible for posts who may object to it by a reasoned decision notified within two months of receipt of the project. In the absence of opposition, the universal service provider shall communicate the project to the Electronic Communications and Postal Regulatory Authority ".
The Authority shall request the Post Office, in Annex 1-3, to provide it with the information Relating to areas for which transport infrastructure or geographical features are an obstacle to the lifting and distribution of postal items of the universal service and the specific organisations put in place in view To provide this service.
In addition, pursuant to Article R. 1-1-12 of the CECP, " When, due to exceptional circumstances beyond the control of La Poste, the universal service is interrupted or disrupted, La Poste takes all the necessary steps to restore the service as soon as possible. The Post shall inform the Minister responsible for posts and the Electronic Communications Regulatory Authority and the posts of the measures taken and the time required to restore the service. '.
As part of the information system set up by This Decision, La Poste will transmit annually to the Authority a list of all the temporary exceptions to the distribution of more than three days related to the weather, blackouts, accidents, public events, strikes and demonstrations thus Any interruption of the distribution related to safety or security reasons Security by distinguishing mail and package.
2.6. With regard to user complaints
The Directive pays particular attention to the handling of complaints by users of postal services, providing for the setting up of a suitable framework so that " Possible disputes are resolved quickly and effectively ".
Article L. 3-2 of the CPCE specifies the obligations of postal service providers to this effect, providing that" Any provision of postal services shall be subject to the following rules: [...] to put in place simple, transparent and free procedures for processing claims and to respect the interests of users in relation to the obligations set out in Article L. 7 ".
Under Article L. 2 of the CPCE, the universal service provider is more" Submitted, in respect of the services covered by that service, to specific obligations in respect of [...] processing of user complaints ".
The number of claims filed with La Poste, the products mainly concerned, The reasons for dissatisfaction, and the time limits in which La Poste processes these requests are all necessary information to understand the reasons for dissatisfaction of users. Beyond the response time, it is also important for the Authority to be able to assess the quality of the responses given to users.
The refunds that La Poste will provide to the Authority will relate to:
-the total number of Claims filed, by distinguishing the claims relating to the mail and those relating to the package;
-for the mail, on the one hand, and the package, on the other hand, the number of claims registered for each of the main grounds of Claim (loss, delay, damage ...);
-the number of claims for " Recourse " (claims filed at second level with La Poste) according to the shipment concerned (mail, package) and the reason for the claim;
-the total number of claims filed concerning the recommended letter;
-the number of Registered claims relating to the recommended letter for each of the main grounds of claim (loss, delay, damage ...).
The Authority also asks La Poste for information specific to the recommended letter Is made compulsory by numerous legislative provisions and
These requests are specified in Annex 1.5.
Decides:
The decision of the Electronic Communications and Postal Regulatory Authority No. 2012-1454 is repealed.
Starting in 2015, La Poste will communicate to the Electronic Communications and Postal Regulatory Authority, each year, to the Later on 15 April, the information in Annex 1 and 2 of this Decision, relating to the previous year (April 15, 2015 for the year 2014).
Information about the Letter followed, requested Under Annexes 1 and 2, will be provided only as of 2016 for the year 2015 (15 April 2016); information on the Mini-Max offer and its substitutes will be provided only in 2015 for the year 2014 (April 15, 2015).
Starting in 2014, La Poste will communicate to the Electronic Communications and Postal Regulatory Authority, every three years no later than 15 April of the year following the close Of the year (April 15, 2015 for the year 2014), the information contained in Annex 3 to this Decision.
The Director General of The Authority shall be responsible for the implementation of this Decision, which shall be Notified to La Poste and published in the Official Journal of the French Republic.
ANNEX
Claims
1.5.a. First level claims: SU (including Recommended Letter), main reasons and number
| Lost or Excessively Send Delayed | ||
| Send received late | ||
| Damaged Send | ||
| Address Change | ||
| Levée Or delivery | ||
| incorrect distribution | ||
| Access Customer Information Service | ||
| Postal Staff Behavior and Skill | ||
| Postal Services | ||
| Claims Processing | ||
| Other claims | ||
| Total All patterns |
1.5.b. Second Level Claims: SU (including Recommended Letter), main reasons and number
| Request for Further investigation of shipment distribution | ||
| Estimated damage claim | ||
| other reason for dissatisfaction | ||
| Dysfunction contract reshipping | ||
| other delivery dissatisfaction | ||
| search request Add-on | ||
| request for quality of survey information | ||
| request for distribution information | ||
| dissatisfaction with the delivery time of Sending | ||
| Benefit Reimbursement Request | ||
| Claim Processing Time | ||
| Total Reasons Combined |
1.5.c. First level claims: SU package, main reasons and number
| Send lost or excessively delayed | ||
| Send received late | ||
| Send Damaged | ||
| Other | ||
| Total All Reasons |
1.5.d. Second level claims: SU package, main reasons and number
| Redress |
1.5.e. Claims: Recommended letter, main reasons and number
| Send lost or Excessively delayed | ||
| Send received late | ||
| Send Damaged | ||
| Address Change | ||
| | ||
| Bad Distribution | ||
| Customer Information Service Access | ||
| Postal Staff Behavior and Skill | ||
| Postal Service Access | ||
| Claims Processing | ||
| Other claims | ||
| Total All Reasons |
Reliability of Measurements
2.a. Confidence Interval for Timelines for Priority Letter and Green Letter
| Value (recall-cf. 1.4) | ||
| 95 % Confidence Interval (*) | ||
| (*): value I such that the true value is understood, with a probability of 95 %, between x-I and x + I where x is the measured value | ||
2.b. Follow-up Letter: Completeness and Reasons to Exclude Measure
| Metric Exclude Set: | |||
| -including for no flashes" Depot " ? | |||
| -including for no flashes " Arrival at distribution center " | |||
| -including for no flashes" Distribution return " | |||
2.c. Colissimo counter: completeness and exclusionary reasons
| Set of measure exclusions: | |||
| -including for no flashes" Depot " ? | |||
| -including for no flashes " Arrival at distribution center " | |||
| -including for no flashes" Distribution return " | |||
2.d. Recommended Letter: Completeness of measurement and statistical checks
| Exhaustivity of mailing flashes | (specify how results were obtained) | |||
| Flashing rate at the depot postal network entry | (idem) | |||
| Flashing rate " Arrival at distribution center " | (idem) | |||
| Flashing rate at the output of the postal network (return from Distribution) | (idem) | |||
2.e. Shipment
| Number of Reship Reorder Contracts | (specify how results were obtained) | |||
| Number of contracts that are the subject of a repair request | (idem) | |||
| Repair Request Contract Rate | (idem) | |||
| The rate of contracts that, after first processing by La Poste, are the subject of a second repair request | (idem | |||
Methodology for measuring the timeliness of the Priority Letter and Green Letter
La Poste will present tables 3.a to 3.c separately for Priority Letter and Green Letter (these tables are 3.d to 3.f)
3.a. Geographic Stratification of Test Mail (Flow Matrix)
| [Zone a] | |||||
| ... | |||||
| [Field x] | |||||
| Total |
3.b. Influence of distance on result
| ... | (specify how the results Have been obtained) | (specify how results were obtained) | ||
| ... |
3.c. Measurement discriminant parameters
| Discriminant Details | Result (%) | 95 % Confidence Interval (*) | Weight (%) | Date and terms of collection | ||
| Starting Geography Type | Urban | |||||
| Rural | ||||||
| Geographical Area Type Arrival | Urbain | |||||
| Rural | ||||||
| Clearance Type | Stamp | |||||
| Clearance Machine | ||||||
| Depot Type | Street Mailbox | |||||
| Post Office | ||||||
| Course Special | ||||||
| Sort Center | ||||||
| Distribution Type | At | |||||
| PO Box | ||||||
| Special Tour | ||||||
| Formats | To set according to at least two modes | |||||
| Weight Scale | To set according to at least two modes | |||||
| Addressing mode | Manuscript | |||||
| Dactylographic | ||||||
| Day of Depot | Monday | |||||
| Tuesday | ||||||
| Mercredi | ||||||
| Thursday | ||||||
| Friday | ||||||
| Saturday | ||||||
| (*): value I Such that the true value is understood, with a probability of 95 %, between x-I and x + I where x is the measured value | ||||||
Done at Paris, December 16, 2014.
The President,
J.-L. Silicani
