Key Benefits:
Minister of Defence,
In light of Act No. 78-17 of 6 January 1978 amended on computers, files and freedoms, including its article 23 ;
Vu le Decree No. 2005-850 of 27 July 2005 bearing delegation of signature of members of the Government;
In light of receipt No. 1380268 of the National Commission on Informatics and Freedoms dated 14 August 2009,
Stop it!
It is established at the Ministry of Defence, the General Delegation for Arming, an automated processing of personal data called "applications and claims management and measurement of satisfaction" implemented by the sub-direction of information systems and whose purposes are the management of requests for IT benefits, the monitoring of claims, and the measurement of the satisfaction of beneficiaries of benefits.
The categories of recorded personal information and data are those relating to:
- identity (names, names, registrations, professional email address, telephone number and professional fax);
– to work life (assignment, location, rank, functions);
- at the request for delivery (file number, individual benefit, specific benefit, applicant, recipient, delivery identification number, details, justifications, date of registration of the application, date of completion requested, closing date, validation process [identification of the hierarchical superior, the IT correspondent and the security officer of the beneficiary information systems], status of the application, pilot);
- at the claim (claim number or appeal file, date of registration of the claim, notification to the client of the status of the claim [receiving receipt, ongoing], relevant benefit, typology, possible classification level, assessment of the importance and criticality, validation process, date of initiation, pilot, response, corrections, date and closing time);
– to assess satisfaction (quality, time, overall satisfaction).
The personal information and data thus recorded shall be retained for a maximum of two years after the delivery, the resolution of the claim problem, the operation of the evaluation results.
The recipients of recorded personal information and data are, depending on their respective responsibilities and the need to know:
– the IT correspondents and security officers of the entity information systems;
– the staff of the IT teams responsible for the implementation of the benefits requests;
- the person responsible for the service or claim pole;
- hierarchical authorities;
- the members of the Steering Committees (tracking and validation committees) for specific benefit requests;
― the staff of the General Delegation for Arming regarding overall satisfaction through the dashboards;
– the Department of Defence staff through the records of decisions of the committees posted on the intranet, for requests for specific benefits;
– the provider of the computer call centre.
The right of opposition provided forArticle 38 of the Act of 6 January 1978 referred to above cannot be invoked as part of this treatment.
The rights of access and rectification provided for in sections 39 et seq. of the Act of 6 January 1978 referred to above shall be exercised with the computer service of the institutions that have implemented the processing.
The Director of Quality and Progress is responsible for the execution of this Order, which will be published in the Official Journal of the French Republic.
Done in Paris, August 25, 2009.
For the Minister and by delegation:
Deputy Director of Information Systems
to the General Delegation for Arms,
F. Blessing
