Opinion N ° 2009 - 0243 Of 2 April 2009 On A Draft Decree To The Objectives Of Quality Of Service Attached To The Post Office For The Year 2009 In Respect Of The Supply Of Universal Service That La Poste Is Required To Provide Pursuant To Article L. 2...

Original Language Title: Avis n° 2009-0243 du 2 avril 2009 sur un projet d'arrêté relatif aux objectifs de qualité de service fixés à La Poste pour l'année 2009 au titre de l'offre de service universel que La Poste est tenue d'assurer en application de l'article L. 2 ...

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JORF n ° 0139 18 June 2009-text no. 83 notice No. 2009-0243 of 2 April 2009 on a draft decree to the objectives of quality of service attached to the post Office for the year 2009 in respect of the supply of universal service that La Poste is required to provide pursuant to article L. 2 of code of post and electronic communications NOR : ARTR0910391V ELI: not available the authority of electronic communications and postal regulation, having regard to directive 97 / 67 / EC amended by the European Parliament and of the Council of 15 December 1997 on common rules for the development of the internal market of Community postal services and the improvement of the quality of service;
Saw the post and electronic communications code, and in particular articles L. 2, L. 5 - 2 (4 °) and R. 1-1-8;
Considering the Decree of 22 July 2008 on the objectives of quality of service attached to La Poste in respect of the supply of universal service that La Poste is required to provide pursuant to article L. 2 of the code of the post and electronic communications;
Having regard to opinion No. 2008 - 0216 the authority of regulation of electronic communications and posts of March 11, 2008 on a draft decree to the objectives of quality of service attached to La Poste in respect of the supply of universal service that La Poste is required to provide pursuant to article L. 2 of code of post and electronic communications;
Having regard to the request for an opinion of the Minister of economy, industry and employment and the Secretary of State for industry and Consumer Affairs, Government spokesman dated March 4, 2009;
Having deliberated on 2 April 2009, 1. Context in terms of articles L. 5-2-4 and R. 1-1-8 of the code of the post and electronic communications (hereinafter CPCE), the regulatory authority for electronic communications and posts shall ensure that the quality of the universal service provided by La Poste is consistent with the objectives set by the Minister responsible for the posts.
January 29, 2008, the Minister of economy, finance and employment and the Secretary of State for businesses and foreign trade have sent for opinion to the authority and the high commission for the public service of the post and electronic communications a draft decree laying down quality of service targets for La Poste in respect of the supply of universal service. Notice No. 2008-0216 authority was made on 11 March. The objectives were then arrested on July 22, 2008.
March 4, 2009, the Minister of economy, industry and employment, and the Secretary of State of industry and consumption, Government spokesman, seized the authority of a new draft decree to the post office, quality of service targets for the year 2009.
2. the objectives of the draft decree year 2009 proposed in its opinion No. 2008 - 0216 dated March 11, 2008, the authority had expressed reservations, including on: ― the offset between an approach setting annual targets and the normative character of the latter, resulting from the new regulatory framework established by law No 2005 - 516 of 20 May 2005;
― the character relatively little policy these objectives whose values are for some fixed below the observed results.
The objectives proposed for the year 2009 are however part of the logic provided by the public service contract between La Poste and the State for the years 2008 to 2012, that of an "indicative trajectory of quality level of service". However, it should be noted that this fixed trajectory the indicative minimum requirements and that, therefore, the objectives can be confirmed or modified by the order of the Minister.
The following table highlights prospect proposals on the derived objectives of the opinion of the authority no. 2008-0216 dated March 11, 2008, the goals set by the Minister in charge of post dated July 22, 2008 and the objectives proposed for the year 2009.


PRODUCT recommendations of the authority on the objectives (opinion No. 2008 - 0216) objectives (order of July 22, 2008) 2008 objectives 2009 (draft decree for the year 2009, changes from 2008 in bold) letter priority J + 1 J + 2 analysis to conduct 83% of remittances in J + 1 84% of remittances in J + 1 > 96.2% (result 2006) 95% of all shipments in J + 2 95.5% of remittances in J + 2 cross-border mail community J + 3 J + 5 results 2007 : ≈ 95% irrelevant objectives 85% of shipments in J + 3 88% of remittances in J + 3 results 2007: ≈ 99% irrelevant objectives 97% of all shipments in J + 5 Idem order of July 22, 2008 Colissimo window J + 2 J + 3 analysis to carry out 85% of remittances on D + 2 86% of all shipments in J + 2 > 95.5% (result 2006) 95% of all shipments on D + 3 Idem arrested July 22, 2008 claims > 97% (result 2007) 90% of response rate for claims for domestic mail within 21 days Idem arrested July 22, 2008 loss of recommended mailbox analysis on targets according to the standard EN 14137 Idem arrested on July 22, 2008 the Authority notes that the objectives proposed in the draft decree for 2009 are identical to those of the Decree of July 22, 2008 except for: ― the priority letter on D + 1 (respectively on D + 2) aimed passes from 83% to 84% (respectively);
― the cross-border mail in J + 3 aimed passes from 85% to 88%;
― "Colissimo window" whose objective in J + 2 from 85% to 86%.
While acknowledging the progress approach in the public service contract between La Poste and the State, the authority recalled so the proposals they had made in its opinion No. 2008-0216 dated 11 March 2008 aimed at useful users to mail goals.
It also pursues a policy of incentives of La Poste for wide publicity of the quality levels achieved through joint work on a dashboard of the universal postal service. The dissemination of this information contributes to the transparency of universal service and improving the performance of La Poste.
This notice will be forwarded to the Minister of economy, industry and employment, and to the Secretary of State in charge of industry and consumption Government spokesman, and published in the Official Journal of the French Republic.


Done at Paris, April 2, 2009.
President, BC Mallet

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