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Decree Of 17 June 2008 Authorising The Tlic Society To Benefit Clients Of The Tariff Reduction Provided For In Article R. I. 20-34 Of Post And Electronic Communications Code

Original Language Title: Arrêté du 17 juin 2008 autorisant la société TLIC à faire bénéficier ses clients de la réduction tarifaire prévue au I de l'article R. 20-34 du code des postes et des communications électroniques

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JORF n°0148 du 26 juin 2008 page 10257
text No. 23



Order dated 17 June 2008 authorizing TLIC to provide its customers with the rate reduction set out in I of Article R. 20-34 of the Post and Electronic Communications Code

NOR: ECEI0814105A ELI: https://www.legifrance.gouv.fr/eli/arrete/2008/6/17/ECEI0814105A/jo/texte


Minister of Economy, Industry and Employment and Secretary of State for Industry and Consumer Affairs, Government spokesman,
Considering the post and electronic communications code, including articles L. 35-1 and R. 20-34;
In view of the decision of 16 May 2008 setting the monthly amount of the telephone rate reduction for certain categories of persons under the universal electronic communications service;
In view of TLIC's letters dated 14 April and 27 May 2008;
In light of Opinion No. 2008-0514 of the Electronic Communications and Post Regulatory Authority of 13 May 2008,
Stop:

Article 1 Learn more about this article...


TLIC is authorized to have its customers benefit from the rate reduction provided for in I of Article R. 20-34 of the Post and Electronic Communications Code in accordance with the requirements set out in the annex to the present decision.

Article 2


For the year 2008, the monthly rate reduction proposed by TLIC is compensated by the universal service fund of 4.21 euros excluding taxes.
This ceiling is increased by 4 euros excluding taxes per month for the tariff reduction granted to persons listed in second paragraph I of the same article.

Article 3


The present order will be issued in the Official Journal of the French Republic.

  • Annex



    A N N E X E
    CAHIER DES CHARGES DE LA SOCIÉTÉ TLIC CONCERNANT
    TELEPHONICAL SOCIAL REDUCTION
    1. Conditions of supply of the offer


    1.1. In exchange for the telephone social subscription, the customer concerned has a subscription allowing him to issue and receive local, national, international, and mobile phone communications, fax by subscription of an option and data communications at a sufficient rate to access the internet. This subscription also allows the customer to access the national special numbers and to benefit from the free additional services listed by TLIC in its application file for the provision of the telephone social reduction offer.
    1.2. The universal service offer associated with the telephone social reduction of TLIC also includes the services necessary to access the service as well as a pay-for-call plan that allows to call fixed stations in Metropolitan France within a specified number of hours. The communications included in this package are not included in the second.
    1.3. Persons subject to second paragraph of Article R. 20-34 of the Post and Electronic Communications Code receive a discount on the price of the subscription described above, the same access to service benefits and the same pay-for-call package.
    1.4. TLIC ensures the free transmission and delivery of emergency telephone calls under the prescribed conditionsArticle L. 33-1 of the Post and Electronic Communications Code.
    1.5. TLIC maintains for one year, in the event of default of payment, a restricted service that includes the possibility of receiving calls as well as the provision of telephone calls to free services or emergency services for the benefit of the debtor seized under the Act No. 91-650 of 9 July 1991 reform of civil enforcement and debtor procedures that are the subject of the measures set out in the Articles L. 331-1 et seq. of the Consumer Code.


    2. Measures for persons with disabilities


    In order to facilitate the access of persons with disabilities to information on the services offered by TLIC and its contractual and tariff documents, the operator proposes the movement of one of its agents to the home of the person with a disability who requests them.


    3. Consumer tariff information


    TLIC offers the public a list of all its rates.
    Any document intended specifically for consumer tariff information and delivered to the subscriber to the universal service must explicitly include the following information:
    ― wording and billing conditions for bank releases, fees for payment incidents, overpayment and management fees;
    ― list of services included in the subscription;
    ― the billing principles of a price per minute after the connection according to the nature of the calls.


    4. Changes in tariff conditions
    of the universal service offer


    Any changes to the terms and conditions of the offer described in paragraph 1 shall be communicated prior to its implementation to the Minister for Electronic Communications and the Electronic Communications and Posts Regulatory Authority so that they are able to assess the affordable nature of these new conditions.


    5. Quality of service rendered


    TLIC annually conducts measurements of the following quality indicators:
    - delivery time for initial connection to the network;
    - failure rate by connection;
    - time to repair a telephone failure, measured by the rate of non-removal of telephone inconvenience on the same day or next day;
    - rate of call failure;
    ― duration of call establishment;
    - accuracy of the invoice, measured by the claim rate on invoice.
    The results of the measurement of these indicators will be communicated annually jointly to the Minister for Electronic Communications and the Electronic Communications and Post Regulatory Authority.


    6. Arrangements for support
    by the universal service fund


    The universal service fund includes tariff reductions made by TLIC. This compensation relates to the rate of the telephone subscription within the limit set by the Minister's decision in charge of electronic communications provided by the MinisterArticle R. 20-34 of the Post and Electronic Communications Code. The operator receives no compensation for the other components of the offer in the preceding paragraphs.


Done in Paris, June 17, 2008.


Minister of Economy,

industry and employment,

Christine Lagarde

Secretary of State

responsible for industry and consumption,

Government spokesperson,

Luc Chatel


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