Notice Of Digital Communication In The Unemployment Insurance

Original Language Title: Bekendtgørelse om digital kommunikation i arbejdsløshedsforsikringen

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Overview (table of contents)



Chapter 1



Scope and definitions





Chapter 2



Responsible for providing digital communication between a-kit and members





Chapter 3



A-box information on digital communications





Chapter 4



Legal effect of liability digital communication





Chapter 5



Exemption options





Chapter 6



Deletion of digital record





Chapter 7



Secure digital mailing solutions





Chapter 8



Digital communication between a-boxes and certain authorities and unemployment funds between





Chapter 9



Auditor's statement





Chapter 10



Documentation and storage





Chapter 11



Entry into force, etc.



The full text of the Decree on digital communication in the unemployment insurance

Under section 91, paragraph 11, and section 100 (b), paragraphs 1 and 2, of the law on unemployment insurance, etc., see. lovbekendtgørelse nr. 1101 of 12. September 2013 as amended by law No. 1610 by 26. December 2013, shall be determined after negotiation with the Employment Council: Chapter 1 scope and definitions article 1. In this order to lay down detailed rules on digital communication in the unemployment insurance between 1) unemployment insurance fund and a-box members, 2) unemployment insurance fund and persons seeking to become a member of the unemployment insurance fund (applicants), 3) unemployment insurance fund and a-carton former members, which under the membership has been covered by liability digital communications (former members), 4) unemployment funds and certain authorities and 5) unemployment funds.

(2). Chapter 2-7 relate to digital communication between a box and a-box members, applicants and former members. Chapter 8 relates to digital communication between a-boxes and certain authorities and unemployment funds from.

§ 2. The rules laid down in this Ordinance relates to written communication as part of the a-box casework.

Chapter 2 Person digital communication between a-kit and members section 3. A-box can introduce an obligation for members to digital communication in whole or in part on the areas in which unemployment insurance fund manages.

(2). A-box can introduce an obligation for digital communication for applicants.

(3). A-box can introduce an obligation for digital communication for former members.

Chapter 3 A-box information on section 4 of the digital communication. Unemployment insurance fund must inform all members by mail for the first time, a-checkout introduces liable digital communication. The information must be given at least 4 weeks before, the resolution on notifiable digital communication takes effect. The letter can be sent digitally or by mail post. It is the responsibility of the institution, a-to information be provided in such a way that all members receive the information.

(2). The information referred to in paragraph 1 shall contain information on: 1) which of the a-box areas covered by liability digital communication.

2) offer of guidance and instruction, see. § 10.

3) the legal effects of the digital communications, see. § 11.

4) Option for relief from liability digital communications, see. § 12.

§ 5. When a person indmelder it in the unemployment insurance fund, unemployment insurance fund at the same time provide information on notifiable digital communication. The information must contain the information provided for in § 4, paragraph 2.

(2). When a Member resign or be migrated to a different unemployment insurance fund, unemployment insurance fund provide information about access to their own documents in a-box digital mailing solution after resignation or transfer.

§ 6. When a member apply for services, etc. from the unemployment insurance fund, unemployment insurance fund must inform the honourable Member liable for digital communication. The information must contain the information provided for in § 4, paragraph 2.

§ 7. If an unemployment insurance fund, which has been responsible for providing digital communication, wants to go back to communication by letter post on some or all areas, must (a) notify the members concerned about-checkout the. Information must be given at least 4 weeks before the change takes effect.

§ 8. A-box website must contain information about digital communication with the unemployment insurance fund. The information must be directed to members, applicants, as well as former members of the unemployment insurance fund.

§ 9. If a general it crashes, etc. prevents digital communication between a-kit and members, have a duty to the unemployment insurance fund as soon as possible to inform members about the obstruction and establish a solution that can fix the problem.

(2). Both the unemployment insurance fund which the honourable Member should help to remedy the consequences of a general it crashes, etc.

(3). If a member due to generally it crashes, etc. is unable to communicate with the unemployment insurance fund, gets the relationship first ceases to have effect when the obstacle is no longer present.

§ 10. When the unemployment insurance fund has introduced person digital communication, has unemployment insurance fund must provide a member who so requests, with the necessary guidance and instruction. Unemployment insurance fund shall also, upon request, provide the necessary guidance and instruction for an applicant for, or a former member, provided that the unemployment insurance fund has introduced liable for personal digital communication group.

(2). Unemployment insurance fund shall provide personal and individual telephone support available to a member who receives benefits from the unemployment insurance fund. Support must be available outside normal working hours, when it is appropriate.

Chapter 4 legal effect of liability digital communications section 11. There is an obligation to apply digital communication when the box has introduced it, see. However, exemption possibilities in § 12.

(2). Obligation implies that the unemployment insurance fund in order to bind can send/deliver/provide documents, etc. in the digital mailing solution, as unemployment insurance fund makes available. In the same way send/deliver/planning Member, applicant or the former member documents, etc. to the unemployment insurance fund in the digital mailing solution with binding effect.

(3). It can affect his or her rights in accordance with the law on unemployment insurance, etc., where a member, a candidate or a former member does not keep abreast of the contents of the digital mailing solution.

(4). It can affect his or her rights in accordance with the law on unemployment insurance, etc., if a member who receives benefits and must be available for the labour market are not daily keeps abreast of the contents of the digital mailing solution.

(5). A digital message is considered to be reached when it is available to the addressee of the message.

Chapter 5 section 12 exemption. One Member, a candidate or a former member may be exempted from the requirement to communicate digitally with the unemployment insurance fund, if the question on faith and love in writing declares to be covered by the exemption, at least one of the following reasons: 1) Cognitive Impairments where the reduction function prevents the party concerned to communicate digitally with the unemployment insurance fund.

2) Physical disability, where the reduction function prevents the party concerned to communicate digitally with the unemployment insurance fund.

3) lack of access to computer with internet connection in your own home. With lack of access to the computer equivalent, the fact that the person is not in his own home have access to use a computer.

4) the person is registered in the Central Person register as departure of Denmark.

5) character is no longer registered with permanent residence or abode in the CPR, see. CPR section 6, paragraphs 1 and 2, but are registered as being without permanent residence in CPR, see. CPR section 6, paragraph 4.

6) language barriers consisting in lack of mastery of the Danish, that makes it hard for the person to communicate digitally with the unemployment insurance fund.

7) practical difficulties for a person with stay or residence outside Denmark to acquire or make use of the digital signature, such as a-box uses.

8) his or her residence is located in an area where there is no access to a broadband connection with a calculated downstreamhastighed of at least 512 kbit/s.

9) Temporarily cut off from access to the computer with the internet connection due to stay in hospital, nursing home, inserting in prison, etc.

(2). Unemployment insurance fund shall decide on the exemption referred to in paragraph 1. Exemption for persons covered by paragraph 1, nr. 1 – 8 applies for at least 2 years from the time of decision. For persons covered by paragraph 1, nr. 9 the exemption shall apply for as long as the person is temporarily cut off from the computer with internet access.

(3). In good time before the exemption expires, without prejudice. (2) to obtain information from the unemployment insurance fund in question whether exemption reason continue to be present and whether concerned wants a new exemption period.

(4). A person who has been exempted in accordance with paragraph 1 may at any time terminate the exemption in the face of unemployment insurance fund.

(5). If a member is transferred to another fund, concerned apply for exemption under paragraph 1, in the new Fund.

(6). When a person is exempt from the digital communication with the unemployment insurance fund in accordance with this provision, the communication between the unemployment insurance fund and concerned by letter post.

§ 13. If an unemployment insurance fund, which has introduced liable digital communication, receiving mail from a member, a candidate or a former member who is not exempt from digital communications, see. § 12, a-box per letter mail acknowledge receipt of the transmitted and provide guidance on liability digital communication etc. The instructions shall contain the information provided for in § 4, paragraph 2. Further, it must include a statement that if the unemployment insurance fund will subsequently receive postal mail, checkout the Member's right to decide on the exemption referred to in article 6. § 12.


(2). If a-mailbox receives mail from a person who has been given instructions, etc. After paragraph 1, unemployment insurance fund take the decision on his or her right to exemption for digital communication with the unemployment insurance fund, see. § 12. A-box must to decide rules on consultation of interested parties, etc. in the Ordinance on the requirements for withholding funds casework and decisions. If the person does not have the right to exemption from regulation. § 12, it should be apparent from the decision that the letter post, which then receive unemployment insurance fund, can be rejected and that the rejection may affect the entitlement to benefits, etc.

(3). Until unemployment insurance fund has taken a decision referred to in article 6. paragraph 2, and notifies the decision by post mail, communication between the person concerned and a-checkout be done by letter post.

Chapter 6 Deletion of digital post section 14. Documents, located in the digital mailing solution, cannot be removed from the unemployment insurance fund, see. However, paragraph 2.

(2). Documents, located in the digital mailing solution more than 5 years after the person is transferred to another fund, resigned from the unemployment insurance fund or death, can be removed from the unemployment insurance fund.

Chapter 7 Secure Digital postal solutions section 15. Unemployment insurance fund shall provide a secure digital mailing solution available, which are available for members. The same applies if the unemployment insurance fund introduces liable digital communication for applicants and former members of the unemployment insurance fund.

(2). A-box must organize the safe digital mailing solution, see. paragraph 1, so that security in connection with the communication and processing of documents in the digital mailing solution, moreover, meet the requirements of the Executive order on security measures for the protection of personal data processed for the public administration (security notice).

(3). To use for the identification of a member, a candidate or a former member of the a-box digital mailing solution, used NemID, digital signature or other secure solution that meets the requirements of the Executive order on security measures for the protection of personal data processed for the public administration (security notice).

(4). Unemployment insurance fund has an obligation to keep the technical solution updated.

Chapter 8 Digital communication between a-boxes and certain authorities and unemployment insurance funds from section 16. Unemployment funds to exchange all documents and decisions with injuries and Agency for labour market and Recruitment over a secure internet connection.

§ 17. When unemployment funds between Exchange information digitally, it must take place over a secure internet connection.

§ 18. At the digital exchange of information referred to in article 6. sections 16 and 17, a-boxes use a strong encryption and security in connection with communication must meet the requirements of the Executive order on security measures for the protection of personal data processed for the public administration (security notice).

Chapter 9 auditor's Declaration of § 19. A-box chartered accountant shall at least once a year check and declare 1) that a-box it system for digital communications within the scope of this notice are sufficiently safe to receive, process and send digital communication and contain adequate safety procedures, 2) to the a-box it system for processing of digital communication, moreover, this order follows the rules, and 3) to the a-box business procedures, description of the it system and a-box it security policy regarding a-box it system to digital communications is designed so they comply with the rules in the Ordinance on the supervision of the recognised unemployment funds administration.

Chapter 10 Documentation and retention § 20. Documents and certificates shall be kept in accordance with the rules laid down in the Ordinance on the supervision of the recognised unemployment funds administration and announcement of evidence of seniority in an unemployment insurance fund.

(2). For storage of documentation and related certificates apply to unemployment funds must use routines for registering (logging) and journaling (storage), set in such a way that the probative value of documents is guaranteed by the applicable retention periods.

Chapter 11 entry into force, etc.

§ 21. The notice shall enter into force on the 30. December 2013, without prejudice. However, paragraph 2.

(2). section 19 shall enter into force on the 1. January 2014 with effect for the fiscal year 2014.

(3). Executive Order No. 901 of 3. September 2012 for safe electronic and telephonic communications, etc. in the unemployment insurance be repealed, except that this shall be applied in the audit for the financial year 2013.

The national labour market authority, the 27. December 2013 Marie H/Hanne K