Executive Order On Education In The Vocational Common Entrance Mercenary

Original Language Title: Bekendtgørelse om uddannelserne i den erhvervsfaglige fællesindgang merkantil

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Read the untranslated law here: https://www.retsinformation.dk/Forms/R0710.aspx?id=124623

Overview (table of contents) Annex 1

Annex 2

Annex 3

Annex 4

Annex 5

Annex 6

Annex 7 The full text of the Executive order on education in the vocational common entrance mercenary

Under section 4 (1) and (2) of the Act on vocational training, in accordance with article 3. lovbekendtgørelse nr. 1244 of 23. October 2007 shall be determined:

§ 1. The common vocational training with the function-includes commercial entrance and the competence of the communities within the following main areas of employment:





1) Retail area, where the job is geared towards customer service and sales of groceries and specialty products in independent stores and chain stores.

2) the financial sector, where the job is aimed at advising on the financial sector's different features and products at financial institutions (banks, savings banks and cooperative banks), insurance companies (non-life and life insurance companies) and mortgage companies.

3) Trading area, where the job is aimed at a company's sales, service, purchase and logistics functions.

4) Office area, where the job is directed at administrative, service, and sales commercial duties in the public and private sectors in the field of production, service and trade.

5) Adventure area, where the job is directed towards participation in development, planning and implementation of experiences (events).





§ 2. The following vocational training is assigned to this input:





1) Retail education with specializations, see. Annex 1.

2) Event Coordinator training, see. Annex 2.

3) financial education, see. Annex 3.

4) General Office education, see. Annex 4.

5) Trade education with specializations, see. Annex 5.

6) Office education with specializations, see. Annex 6.

7) health services Secretary training, see. Annex 7.





(2). There is restricted to that referred to in paragraph 1, no. 7, mentioned training.

§ 3. The indicative duration of school education in the compulsory part of the curriculum is 18 weeks within the meaning of § 2, nr. 7 mentioned education.

(2). The indicative duration of school education in the compulsory part of the curriculum is 38 weeks in the section 2, nr. 4 mentioned training.

(3). The indicative duration of school education in the compulsory part of the curriculum is 76 weeks in the section 2, nr. 1, 2, 3, 5 and 6 mentioned education.

§ 4. The common competences, students must meet in order to begin school education in a main course within the entrance, is that students can:





1) work responsibly with mercantile work tasks and retooling independently and in groups,

2) solve mercantile work tasks within marketing, trade and service,

3) solve mercantile work tasks by including the knowledge of the company's organisation, labour market conditions and environmental and social conditions,

4) solve mercantile tasks through the use of cultural understanding and knowledge of international trade relations,

5) solve mercantile tasks through the use of communication and information technology tools, and

6) solve mercantile tasks through the use of enterprise economy and the inclusion of socio-economic aspects.





(2). To begin on school education in a main course within the entrance, students also meet the objectives of the following basic subjects:





1) Danish, level F and

2) information technology, level F.





(3). Additional requirements on competences which are specific for the transition to school education in each main course, set out in the annexes to the Decree.

§ 5. For training and teaching applies the rules laid down for vocational education and training in General.

(2). The electives education share of basic gradient education under section 3, shall constitute at least a week for each 18 week basic course.

Date of entry into force and transitional provisions

§ 6. The notice shall enter into force on the 1. May 2009.

(2). Executive Order No. 149 of 4. March 2008 on training in the vocational common entrance mercenary is repealed.

(3). Students who started the main course in the training for fresh State Assistant or commercial Assistant, service, telecommunications, or as the main course before the start of the 1. September 2009, can complete training in accordance with the existing rules.
The Ministry of education, the 28. April 2009 P.M.V. Søren Hansen head/Stine Tøfting-K Annex 1

Retail education with specializations

1. the purpose of education and breakdown

1.1. Retail education with specializations have as overarching purpose, to the student through school education and internship training achieves knowledge and skills within the following overall responsibilities:




1. General sales and organisational functions and jobs in retail businesses,




2. specialized tasks within the retail industry operators and assortment areas, job functions and different shopping categories, and






3. value-creating task solutions within the retail companies ' customer, product, information or cash flows.





1.2. The learner must achieve the training objectives within a set of training steps and specialties.

1.3. Learning step 1, shop assistant, is the first step in the thesis sales Assistant or sales assistant with the profile.

1.4. the Training step 2 can be completed with the following specialties:




1. The sales Assistant or sales assistant with profile, see. section 1.5.




2. Decorator.






3. Floral Designer.





1.5. Educational specialty and possibly. profile in the sales assistant training is chosen by the conclusion of the training agreement with a company that has been approved as a work placement company with that profile.

1.6. The thesis sales assistant with profile can be selected as follows:

1.6.1. Industry profile:




1. colonialism,




2. textile,






3. textile, men's wear,






4. textile, clothes,






5. DIY, tools and fittings,






6. bookshop,






7. consumer electronics,






8. colour trade,






9. photo trade,






10. gold, silver and clocks,






11. glass, porcelain and giftware,






12. toys and hobby articles






13. specialised drugstore trade,






14. the furniture trade,






15. sports and leisure,






16. radio/TV and multimedia,






17. music, video and software,






18. shoes and leather articles or






19. optics.





1.6.2. Department store profile.

1.6.3. Nærbutiks profile.

1.6.4. the capital chain operating profile.

2. Duration and structure, etc.

2.1. Training step 1, shop assistant, see. section 1.3, usually lasts two years, including the basic course, which lasts until 38 weeks.

2.1.1. Pupils in basic practical training (new apprenticeship) can achieve the competences, which are discussed in section 3.1., nr. 1-12 and section 4, paragraph 1, through practical training in the enterprise. School education lasts until 25 weeks. Between school education and internship training. The course lasts one year.

2.1.2. Main course lasts one year. School education in the main course items 4.4-8.4 weeks, including a final try.

2.2. Education specialties (step 2) of the basic regulation. section 1.4, usually lasts four years, including the basic process that lasts up to 76 weeks.

2.2.1. Pupils in basic practical training (new apprenticeship) can achieve the competences, which are discussed in section 3.3., nr. 1 – 20 and section 4, paragraph 1, through practical training in the enterprise. School education lasts until 50 weeks. Between school education and internship training. The course lasts up to two years.

2.2.2. Main course lasts two years. School education in the main course items 7-15 weeks, including a final main assignment.

2.3. the school shall determine the number of school periods and subject-related distribution of school periods.

2.4. For students who have completed step 1, shopping Assistant or assistant training, fresh products the main flow to sales Assistant or sales assistant with profile until two years, however, only until a year, of which 3-9 weeks of school education, including a final main assignment for pupils who have achieved the competences that are discussed in section 3.3. and 3.4.

2.4.1. Students who carry out step 2, sales Assistant or sales assistant with profile after completing step 1, shop assistant, see. section 1.3, and students who have completed fresh Assistant training shall be exempt from the specific competences given in section 3.3., nr. 1 – 20 and basic courses, sales and service (C) and social studies (D) of the basic regulation. paragraph 3.4., nr. 4 and 3.4., nr. 6.


2.5. Pupils who have passed the hhx and pupils who have achieved the basic gradient proof from the vocational common entrance mercenary with the skills to move on to the main courses involved commercial education with specializations, Office education with specializations and financial training, can start on school education in the main course without supplement.

2.5.1. Pupils who have passed the stx, htx, hf or other training, which can equivalent shall be exempt from the basic subjects Danish level D, English level D and social studies level D, see. paragraph 3.4., nr. 1, 3.4., nr. 5 and 3.4., nr. 6. Students real competence shall be assessed in relation to the specific competences for the desired specialty, which is discussed in section 3.3., nr. 1 – 20, and laid a course for each pupil individually, where the obligatory part can last up to 12 weeks.

3. specific competences prior to school education in main course

3.1. The specific competences that students must meet in order to start on the main course in training step 1, shop assistant, is that students can:




1. work in a responsible manner and assess their own efforts and results in relation to objectives,




2. work with innovation and personal and professional development (lifelong learning) in professional and organizational transformation,






3. cooperation with others and contribute to the discussion and resolution of issues and thus take responsibilty for the professional, personal and social part of an workflow,






4. participate in the planning, administration and monitoring of the sales and marketing activities,






5. participate in customer service tasks and respond to customer behavior, cultural norms and values as well as the importance of personal appearance,






6. participate in the solution of administrative and financial tasks based on qualitative and ethical norms,






7. relate to understanding business by helping in the solution of practical tasks,






8. deal with own role and influence opportunities on the labour market and as an employee in a given establishment,






9. show jobparathed by using knowledge of basic work functions and relationships,






10. customize communication linguistically, culturally and technologically in relation to different communication situations,






11. use technological tools rational and appropriate by puzzle-solving, and






12. perform specific calculations with and without the use of assistive devices on the basis of numeracy.





3.2. The student must have achieved beståkarakter, as an average of the grades for the following basic subjects, prior to the commencement of school education in the main course:




1. Danish, level E.




2. Business Economics, level E.






3. Information technology, level E.






4. Sales and Service, level D.






5. English, level E.






6. Social studies, level E.





3.3. The specific competences that students must meet in order to begin the main course on education specialties (step 2), sales Assistant if necessary. with profile, decorator and floral designer is that students can:




1. prioritize and take responsibility for the planning, execution and completion of work assignments,




2. analyze a problem and run alternative solutions,






3. work independently and responsibly and assess their own efforts and results in relation to objectives,






4. work with innovation and personal and professional development (lifelong learning) in professional and organizational transformation,






5. cooperation with others, to contribute to the discussion and resolution of issues and thus take responsibilty for the professional, personal and social part of an workflow,






6. work methodically with the planning, administration and monitoring of the sales and marketing activities,






7. participate in the typical tasks in the company's trading and logistics functions based on an understanding of trade importance nationally and internationally,






8. solve the sales and customer service tasks, where the student uses knowledge about customer behavior, cultural norms and values as well as the importance of personal appearance,






9. work structured with administrative and financial tasks based on qualitative and ethical norms,






10. apply business acumen in the solution of practical tasks,






11. work with methods for the development of new business areas (innovation) and setting up a business (entrepreneurship),






12. relate to its own role and influence opportunities on the labour market and as an employee in a given establishment,






13. demonstrate jobparathed by using knowledge of basic work functions and relationships,






14. customize communication linguistically, culturally and technologically to a firm's different communication situations and channels,






15. assessing and selecting technological tools and apply them rationally and appropriately by task solution






16. perform specific calculations with and without the use of assistive devices and demonstrate numeracy,






17. apply knowledge of relevant provisions in the law relating to store management, sales, marketing and customer service, in the planning of tasks and concrete sales situations,






18. apply concept understanding in planning and solution of sales tasks






19. apply the principles of good business acumen and apply knowledge of the economic context in the store in the work with profit, turnover, shrinkage, costing and pricing, and






20. to express themselves in a second foreign language in typical job situations within corporate mercantile function, corresponding to the basic subject 2. foreign language, level E. Competences can be replaced with another subject or level of education fagrække.





3.4. The student must have achieved beståkarakter, as an average of the grades for the following basic subjects, prior to the commencement of school education in the main course:




1. Danish, level D.




2. Business Economics, level D.






3. Information technologies, level D.






4. Sales and Service, level C.






5. English, level D.






6. Social studies, level D.





4. Competences for main course

4.1. main competences for curriculum, see. However, section 4.2. – 4.5., is that students can:




1. contribute to solving the shop's tasks in connection with customer flow through the use of different control types and varepræsentations techniques,




2. contribute to solving the shop's tasks in connection with the flow of goods by participating in the maintenance of product supply, in the handling of goods and packaging from the manufacturer and supplier and in securing the width and variation,






3. help to solve the shop's tasks in connection with the flow of information by participating in the store's internal communication and apply knowledge of the store's concept and concept management,






4. help to solve tasks in connection with the store's cash flow by participating in the cash terminal control, inventory and cash-reconciliation and apply knowledge of sales and terms of work,






5. fix the shop's tasks in connection with customer flow independently by attracting and retaining customer groups through the planning and use of different control types, varepræsentations techniques, promotional activities and events, including the e-sale,






6. implement personal sales, internal follow-up of marketing efforts and sales optimization,






7. fix the shop's tasks in connection with item flow independently by planning and maintain product supply based on product knowledge as well as control the handling of goods and packaging from the manufacturer and supplier,






8. participate in the maintenance and development of the store's product range in selected product areas and ensure the width and variation,






9. fix the shop's tasks in connection with the information flow experienced by participating in the store's internal communication, collaboration and technology use,






10. use information about the store's concept, sales statistics and key figures in the sales work,






11. solve the shop's tasks relating to cash flow independently by mastering all sorts of money management in relation to customers, cash terminal control, cash statement and voting as well as sales and payment conditions






12. apply knowledge of shrinkage control, practice by status, budget planning and follow-up,







13. fix the decorative tasks, on the basis of knowledge of the store's target customer base and competitors, the store's use of sales data and ratios as well as practice for budgeting and follow-up and accounting,






14. fix the decorative tasks, on the basis of knowledge of the store's product range and selected product groups as well as practice for customer service and guidance, including services and warranty claim handling,






15. solve tasks in connection with the store's Visual sales and communication independently,






16. solve creative decorative tasks in relation to the store's concept and profile independently, including budgeting and financial follow-up of Visual tasks






17. participate in the store's internal information, communication and collaboration,






18. use tools and AIDS for decoration and floral decoration independently, correctly and appropriately,






19. solve problems on the basis of knowledge of the flower shop's customer-, product-, information-, and cash flow including choice of suppliers, agreements and cooperation procurement, knowledge of product range and sales statistics and key figures,






20. join experienced in customer service and guidance as well as product presentation, including use of promotional activities and fitting-out of the sales room with furniture,






21. solve the flower shop's tasks in connection with item flow practiced by proper handling and treatment of cut flowers and goods as well as included in the item order and assortment mix by season and anniversaries,






22. use information on flowers store's concept and concept management as well as participate in internal follow-up of marketing and advertising efforts,






23. solving the flower shop's tasks relating to cash flow experienced, including money management in relation to customers, cash terminal control, cash statement and voting as well as sales and payment conditions






24. fit plants on the basis of knowledge of growth factors and conditions,






25. process materials for blomsterbinderi and værkmæssigt properly, and hand-decoration






26. solve the store's floral binderi tasks independently, including theme specific tasks, doctoring of space as well as all kinds of bouquet binding.





4.2. Competence of the objectives set out in section 4.1., nr. 1 – 4 applies to step 1, shopping Assistant

4.3. The competence of the objectives set out in section 4.1., nr. 5 – 12 applies to the thesis, sales assistant, and sales assistant with the profile.

4.4. The competence of the objectives set out in section 4.1., nr. 13 – 18 applies to, step 2, the thesis Decorator.

4.5. The competence of the objectives set out in section 4.1., nr. 17 – 26 applies to, step 2, the thesis floral designer.

5. organisation of school education and internship training

5.1. The interaction between school and work placement activities are described in the education system within the overall framework, as laid down in the Ordinance on vocational training.

5.2. Internship training and school education must support achievement of competence goals.

6. evaluation and evidence, etc.

6.1. each step of training ends with a trial. The sample after step 1 must only be sat by pupils who quit with step 1.

6.2. As part of the last school period in step 1 is organizing the school a final test on the basis of a task. The rules of the ordonnance on tests and exams in vocational education are applicable.

6.2.1. Task consists of the presentation of a case study which describes the faithful work task must be solved in the store type, where the pupil through the driver training. The student is required to prepare a synopsis or cues to be used for the presentation. In the preparation time the student has the right to use the materials, which are handed out in school periods, contact the internship site or search information electronically. The task's content is organised by the school in which the pupil has completed the bound specialefag.

6.2.2. The task is solved within a duration of four hours on the day of the test, where the student will receive the task and prepares an oral examination is carried out. then, which has a duration of 30 minutes, including assessment.

6.3. As part of the last school period in education specialties shall be borne by the school a final main assignment on the basis of a project, which is implemented in the training enterprise. The rules of the ordonnance on tests and exams in vocational education are applicable.

6.3.1. Fagprøvens assessment basis consists of the presentation of documentation of a project, which is implemented in the training enterprise and an oral examination. The project documented in a written project report. The project report can contain Annex to a lesser extent. Another relevant media, URf.eks. picture documentation, can replace all or part of the project report or the report's annex. Content and form of the project organised by the student and training enterprise within the framework established by the school in which the pupil has completed the bound specialefag.

6.3.2. The project is carried out in the training enterprise within the last six months of training. In the last school period, which lasts a week, prepare the student documentation of the project, see. paragraph 6.3.1., and prepares the presentation of the project. Implemented then an oral examination of the pupil, which has a duration of 30 minutes, including assessment.

6.4. Any catch-up session takes place on the basis of the previously completed main assignment project.

6.5. For the issue of the certificate, the student must have obtained school beståkarakter as the average of the grades for all specialefag in the main course.

6.6. Students who complete with step 1, shop assistant, must also have achieved a beståkarakter in the final test.

6.7. Students who complete the training with step 2, must also have achieved a beståkarakter in the final vocational test.

6.8. At the end of the training, including completion of step 1, the school will issue a certificate to the student as proof that the student has achieved competence in the field of education.
Annex 2

Training for the event coordinator

1. the purpose of education and breakdown

1.1. Training for the event coordinator has the overall aim of the student through school education and internship training achieves knowledge and skills within the following overall responsibilities:




1. development of events within the area and experience




2. administration and coordination with regard to planning, implementation and evaluation of events (experiences).





1.2. The learner must achieve the stated learning objectives within education steps.

1.3. Training includes the following steps:




1. the Event Organizer.




2. Event Coordinator.





2. Duration and structure, etc.

2.1. Training step 1, event Assistant, usually lasts two years, including the basic course, which lasts until 38 weeks.

2.1.1. Pupils in basic practical training (new apprenticeship) can achieve the competences, which are discussed in section 3.1., nr. 1-12 and section 4, paragraph 1, through practical training in the enterprise. School education lasts until 25 weeks. Between school education and internship training. The course lasts one year.

2.1.2. Main course lasts one year, and the compulsory school education in main course lasts 4-5 weeks including a final try.

2.2. step 2, event coordinator, Training usually lasts 4 years including the basic process that lasts up to 76 weeks.

2.2.1. Pupils in basic practical training (new apprenticeship) can achieve the competences set out in the section 3.4., nr. 1-17 and section 4, paragraph 1, through practical training in the enterprise. School education includes basic subjects and lasts up to 50 weeks. Between school education and internship training. The course lasts up to two years.

2.2.2. Main course lasts two years. School education in the main course lasts 11 weeks including a final main assignment.

2.2.3. the school shall determine the number of school periods and subject-related distribution of school periods.

2.2.4. For pupils who have completed the training step 1, event Assistant, main course items in step 2 two years, where the compulsory schooling lasts for a total of 11 weeks including a final main assignment. Students who complete training step 1, and who have achieved the goals in the 2-year-old mercantile basic course, real competence shall be assessed by the school at the time of release for training step 2 for the purpose of accreditation of skills achieved.

2.3. Pupils who have passed the hhx, credited because the course and can begin school education in the main course without supplement.

2.3.1. Pupils who have passed the stx, htx, hf or other training, which can equivalent shall be exempt from the basic subjects Danish, English, 2. foreign languages and social studies without prejudice. section 3.5. Eleven real competence shall be assessed in relation to competences, see. section 4, paragraph 1, and the specific competences contained in paragraph 3.4., no. 1 – 17, and determined an individual basic course for the learner, where the obligatory part can last up to 12 weeks.

3. specific competences prior to school education in main course

3.1. The specific competences that students must meet in order to begin the main course at the step 1, event Assistant, is that students can:





1. work in a responsible manner and assess their own efforts and results in relation to objectives,




2. work with innovation and personal and professional development (lifelong learning) in professional and organizational transformation,






3. cooperation with others and contribute to the discussion and resolution of issues and thus take responsibilty for the professional, personal and social part of an workflow,






4. participate in the planning, administration and monitoring of the sales and marketing activities,






5. participate in customer service tasks and respond to customer behavior, cultural norms and values as well as the importance of personal appearance,






6. participate in the solution of administrative and financial tasks based on qualitative and ethical norms,






7. relate to understanding business by helping in the solution of practical tasks,






8. deal with own role and influence opportunities on the labour market and as an employee in a given establishment,






9. show jobparathed by using knowledge of basic work functions and relationships,






10. customize communication linguistically, culturally and technologically in relation to different communication situations,






11. use technological tools rational and appropriate by puzzle-solving, and






12. perform specific calculations with and without the use of assistive devices on the basis of numeracy.





3.2. Pupils must have completed the following basic subjects prior to the commencement of school education in the main course:




1. Danish, level E.




2. Information technology E.






3. Basic course in first aid and basic fire fighting.






4. Hygiene.






5. Business Administration, level E.






6. English, level E.






7. Sales and Service, level D.






8. Social studies, level E.





3.3. In paragraph 3.2., nr. 1 – 4 mentioned subjects must be passed.

3.4. The specific competences that students must meet in order to commence the training step 2, event coordinator, is that students can:




1. prioritize and take responsibility for the planning, execution and completion of work assignments,




2. analyze a problem and run alternative solutions,






3. work independently and responsibly and assess their own efforts and results in relation to objectives,






4. work with innovation and personal and professional development (lifelong learning) in professional and organizational transformation,






5. cooperation with others and contribute to the discussion and resolution of issues and thus take responsibilty for the professional, personal and social part of an workflow,






6. work methodically with the planning, administration and monitoring of the sales and marketing activities,






7. participate in the typical tasks in the company's trading and logistics functions based on an understanding of trade importance nationally and internationally,






8. solve the sales and customer service tasks, where the student uses knowledge about customer behavior, cultural norms and values as well as the importance of personal appearance,






9. work structured with administrative and financial tasks based on qualitative and ethical norms,






10. apply business acumen in the solution of practical tasks,






11. work with methods for the development of new business areas (innovation) and setting up a business (entrepreneurship),






12. relate to its own role and influence opportunities on the labour market and as an employee in a given establishment,






13. demonstrate jobparathed by using knowledge of basic work functions and relationships,






14. customize communication linguistically, culturally and technologically to a firm's different communication situations and channels,






15. assessing and selecting technological tools and apply them rationally and appropriately by task solution






16. perform specific calculations with and without the use of assistive devices on the basis of numeracy, and






17. work on methods and tools for creative event development.





3.5. Pupils must have completed the following basic subjects prior to the commencement of school education in the main process in step 2:




1. Danish, level C.




2. Information technology, level C.






3. Basic course in first aid and basic fire fighting.






4. Hygiene.






5. Business Administration, level D.






6. English, level C.






7. Sales and service, level C.






8. Social studies, level D.






9. Second foreign language, level E.





3.6. In paragraph 3.5., nr. 1 – 7 mentioned subjects must be passed.

4. Competences for main course

4.1. main objectives of the course, without prejudice to the competence. However, section 4.2. – 4.3., is that students can:




1. participate in the creative development of experiences and events,




2. perform tasks based on a given concept,






3. implement events in the exercise of good hosting,






4. assist in goal-setting for events,






5. assist in determining target groups for events and marketing of events,






6. assist in booking, agreement and contract conclusion when scheduling events,






7. participate in the organisation of security measures at events,






8. carry out personal customer contact and sales,






9. prepare and apply the appropriate installations and equipment in connection with the implementation of events,






10. perform common administrative tasks associated with the planning and implementation of events,






11. participate in the creative development of experiences and events from a cultural and trend of understanding,






12. apply the concept and business understanding,






13. perform tasks based on an understanding of the host community's importance for the company's ability to attract and retain customers,






14. set goals for events,






15. define target groups for events and plan marketing activities for events,






16. apply project management tools for planning and implementation of events,






17. carry out booking and agreement/contract conclusion when scheduling events,






18. handle budgeting and budget follow-up in connection with the planning of events,






19. dealing with transport and logistics in connection with planning and running of events,






20. establish security measures at events,






21. coordinate the implementation of events, and






22. implement evaluation and reporting of the event.





4.2. Competence of the objectives set out in section 4.1., no. 1 – 10 applies to training step 1, event Assistant.

4.3. The competence of the objectives set out in section 4.1., nr. 11-22 apply to training step 2, event coordinator.

5. organisation of school education and internship training

5.1. The interaction between school and work placement activities are described in the education system within the overall framework, as laid down in the Ordinance on vocational training.

6. evaluation and evidence, etc.

6.1. each step of training ends with a trial. The sample after step 1 must only be sat by pupils who quit with that step.

6.2. As part of the last school period of training step 1 holds the school a final test on the basis of a task. Rules in notice of tests and examinations shall apply.

6.2.1. Task consists of a based task that has its starting point in a grounded in work item. The student works on the last school stay with the task. On the day of the test draws the pupil a task map, which takes as its starting point in the bound specialefag. The student will have two hours to prepare for the task. In the preparation time must the student using personal notes, provided educational materials, and the material made available by the school.

6.2.2. The oral examination of the pupil has a duration of 30 minutes, including assessment.

6.3. As part of the last school period of education specialty school organises a final main assignment. Rules in notice of tests and examinations shall apply.


6.3.1. Fagprøvens assessment basis consists of the presentation of a project, which is implemented in the training enterprise and an oral examination. The project documented in a written project report. Content and form of the project organised by the student and training enterprise within the framework established by the school in which the pupil has completed the bound specialefag.

6.3.2. The project is carried out in the training enterprise within the last six months of training. In the last school period, which lasts a week, compiles and prepares the pupil documentation and presentation of the project. Implemented then an oral examination of the pupil, which has a duration of 30 minutes, including assessment.

6.4. For the issue of the school certificate, should the student have achieved at least beståkarakter as the average of the grades for all specialefag in the main course. Any subjects which is not given in nature, must be conducted in accordance with the rules of the profession. Students who complete training step 1 must also have obtained at least beståkarakter in the final practical test, see. section 6.2, while students who complete training specialty, must have achieved at least beståkarakter in the final vocational test, see. section 6.3.

6.5. By the end of training, including completion of step 1, the school will issue a certificate to the student as proof that the student has achieved competence in the field of education.
Annex 3

Financial education

1. the purpose of education and breakdown

1.1. Financial education have as overarching purpose to students through school education and internship training achieves knowledge and skills within the following main areas of competence:




1. Advisory services in the financial sector – including working methods, forms of cooperation, legal regulations and code of conduct,




2. financial products, including needs assessment and business aspects in relation to the individual customer or customer segment, and






3. the sector's services in relation to the legislative, institutional separation between banking, mortgages and insurance.





1.2. Students should reach the stipulated training objectives within education steps.

1.3. Training includes the following steps:




1. Customer employee.




2. Finance Assistant.





1.4. the Training step 2 can be completed with one of the following industry directions:




1. Banking and mortgages.




2. Life and pension.






3. Non-life insurance.





1.4.1. Profile and industry direction chosen at the conclusion of the training agreement with a company that has been approved as a work placement company.

2. Duration and structure, etc.

2.1. step 1, employee, Customer Training usually lasts 3 years including the basic process that lasts up to 76 weeks. Main course lasts 1 year. School education in the main course lasts 4 weeks including sample.

2.1.1. Pupils in basic practical training (new apprenticeship) can achieve the competences, which are discussed in section 3.1., nr. 1. – 17 and section 4, paragraph 1, through practical training in the enterprise. School education lasts until 50 weeks. Between teaching and practice. The course lasts up to two years.

2.2. step 2, Finance Assistant, Education usually lasts for 4 years, including the gradient with duration up to 76 weeks. Main course lasts 2 years. School education in the main course items 9-11 weeks, including a final main assignment.

2.3. Education in the main course can be divided into at least six periods with intermediate school internship periods. For pupils at step 1 divided school education in at least 4 school periods with intermediate periods.

2.4. For pupils who have completed step 1, main course items in step 2, Finance Assistant, 1 year. School education in the main course lasts 5-7 weeks, including a final main assignment.

2.5. Pupils who have passed the stx, hhx, htx, hf or other training that can be equated with them, can begin school education in the main course without supplement.

3. specific competences prior to school education in main course

3.1. The specific competences that students must meet in order to begin the main process in step 1 and step 2, is that the student can:




1. prioritize and take responsibility for the planning, execution and completion of work assignments,




2. analyze a problem and run alternative solutions,






3. work independently and responsibly and assess their own efforts and results in relation to objectives,






4. work with innovation and personal and professional development (lifelong learning) in professional and organizational transformation,






5. cooperation with others and contribute to the discussion and resolution of issues and thus take responsibilty for the professional, personal and social part of an workflow,






6. work methodically with the planning, administration and monitoring of the sales and marketing activities,






7. participate in the typical tasks in relation to the company's trading and logistics functions based on an understanding of trade importance nationally and internationally,






8. solve the sales and customer service tasks, where the student uses knowledge about customer behavior, cultural norms and values as well as the importance of personal appearance,






9. work structured with administrative and financial tasks based on qualitative and ethical norms,






10. apply business acumen in the solution of practical tasks,






11. work with methods for the development of new business areas (innovation) and setting up a business (entrepreneurship),






12. relate to its own role and influence opportunities on the labour market and as an employee in a given establishment,






13. demonstrate jobparathed through knowledge of basic work functions and relationships,






14. customize communication linguistically, culturally and technologically to a firm's different communication situations and channels,






15. assessing and selecting technological tools and apply them rational and appropriate by task solution






16. make concrete calculations in relation to the advice of private and business customers and






17. involve social and economic concepts and issues as well as their interaction.





3.2. The student must have passed each of the following basic subjects prior to the commencement of school education in the main course:




1. Danish, level C.




2. Business Economics, level C.






3. English, level C.






4. Second foreign language, level D.






5. Information technology, level C.






6. Sales and Service, level D.






7. Social studies, level D.





4. Competences for main course

4.1. main objectives of the course, without prejudice to the competence. However, section 4.2. – 4.3., is that students can:




1. identify problems and opportunities in the overall financial situation of the typical customers in mass market,




2. solve the identified problems within limited areas and show the way to exploit opportunities by using the industry's products,






3. evaluate information and instructions and on that basis, organise and implement tasks rationally and effectively,






4. communicate orally and in writing on Danish and foreign languages in a language that is safe and nuanced compared to available channel of communication,






5. apply it tools appropriate for the solution of tasks,






6. perform tasks independently and responsibly and can collaborate with others and take responsibility for the company's administrative and financial operations






7. carry out tasks in accordance with the company's service concept, internal procedures and quality standards,






8. perform work functions within financial services companies, including URf.eks. advice, administration, coordination and case management and






9. assess legal and socio-economic aspects impact on typical counseling situations.





4.2. Competence of the objectives set out in section 4.1., nr. 1 – 8, applies to training step 1, customer employee.

4.3. The competence of the objectives set out in section 4.1., nr. 9, goes for training step 2, financial Assistant.

5. organisation of school education and internship training

5.1. The interaction between school and work placement activities are described in the education system within the overall framework, as set out in the notice of professional education and training.

5.2. Internship training and school education must support achievement of competence objectives

6. evaluation and evidence, etc.

6.1. each step of training ends with a trial. The sample after step 1 must only be sat by pupils who quit with step 1.

6.2. As part of the last school period in step 1 is organizing the school a final try. The rules of the ordonnance on tests and exams in vocational education are applicable.


6.2.1. The final test on step 1 consists of a caseanalyse, which is being prepared by the preparation of a synopsis. The purpose of the test is to show the learner's acquisition of the financial professional, General and personal competences for training step 1.

6.2.2. The preparation of synopsis be solved within a duration of 24 hours. The sample is an oral examination that takes as its starting point the prepared synopsis and has a duration of 30 minutes, including assessment.

6.3. For students who are conducting training for financial Assistant, udprøves the bound specialefag through an oral examination, which takes as its starting point in a caseanalyse. The test takes place when the student has completed the bound specialefag with the exception of the subject economics and business law. The rules of the ordonnance on tests and exams in vocational education are applicable.

6.3.1. The cases prepared by the preparation of a synopsis, which resolved within a duration of 24 hours. The sample is an oral examination that takes as its starting point the prepared synopsis and has a duration of 30 minutes, including assessment.

6.4. As part of the last school period in training for financial Assistant holds the school a final test, the final vocational test. The rules of the ordonnance on tests and exams in vocational education are applicable.

6.4.1. The final vocational test consists of two elements, an examination of a written report and an examination of customer advice. The basis for fagprøvens the first part is an individual, written report, which sheds light on a selected issue in education professional area on the basis of the student's internship. The basis for the second part of the sample in the fagprøvens customer advice, is a prepared task that contains typical issues in relation to the counselling of clients. For the sample of customer advice must be taken all written AIDS. The school has the responsibility to organise and hold the exam.

6.4.2. The pupil has 1 hour of preparation time to sample in the customer advice. The oral examination is carried out by the fact that the student conducts counselling situation, where the examiner acting customer, and eleven acting Advisor. The oral examination of customer advice has a duration of 30 minutes, including assessment. The oral examination in main assignment project has a duration of 30 minutes, including assessment. Final vocational test is passed when both subsamples is passed.

6.5. For the issue of the school certificate, should the student have passed the tests, which will be held in the training. In addition, students in training for financial assistant have completed the bound specialefag, economics and industry law, where the position is given character in accordance with the rules of the profession.

6.6. the evidence of education and training issued by the Technical Committee in accordance with the Ordinance on vocational education and training when school certificate is issued, and final internship statement issued as proof that the student has achieved competence in training step 1, employee or customer training for financial Assistant.
Annex 4

General Office training

1. the purpose of education and breakdown

1.1. Training General Office has the overall aim of the student through school education and internship training achieves knowledge and skills within the overall competence: common Office functions in the field of communication and service, finance, administration and information technology.

2. Duration and structure, etc.

2.1. The training usually lasts 3 years, including basic course, which lasts until 38 weeks.

2.1.1. Pupils in basic practical training (new apprenticeship) can achieve the competences, which are discussed in section 3.1., nr. 1 – 12, § 4, paragraph 1, through practical training in the enterprise. School education lasts until 25 weeks. Between teaching and practice. The course lasts one year.

2.2. Main course lasts 2 years. School education in the main course lasts 5 weeks including a final main assignment.

2.3. the school shall determine the number of school periods and subject-related distribution of school periods.

2.4. Pupils who have passed the hhx, can begin school education in the main course without supplement.

2.4.1. Pupils who have passed the stx, htx, hf or other training, which can equivalent shall be exempt from the basic subjects Danish, English (E) and social studies (D) (E) of the basic regulation. section 3.2., 1, 3.2., nr. 3 and 3.2., nr. 6. Eleven real competence shall be assessed in relation to the competence of the objectives referred to in article 6. section 4, paragraph 1, and the specific competences, which are discussed in section 3.1., nr. 1 – 12, and established an individual basic course for the learner, where the obligatory part can last up to 10 weeks.

3. specific competences prior to school education in main course

3.1. The specific competences that students must meet in order to begin the school education in the main course is that students can:




1. work in a responsible manner and assess their own efforts and results in relation to objectives,




2. work with innovation and personal and professional development (lifelong learning) in professional and organizational transformation,






3. cooperation with others and contribute to the discussion and resolution of issues and thus take responsibilty for the professional, personal and social part of an workflow,






4. participate in the planning, administration and monitoring of the sales and marketing activities,






5. participate in customer service tasks and respond to customer behavior, cultural norms and values as well as the importance of personal appearance,






6. participate in the solution of administrative and financial tasks based on qualitative and ethical norms,






7. relate to understanding business by helping in the solution of practical tasks,






8. deal with own role and influence opportunities on the labour market and as an employee in a given establishment,






9. show jobparathed by using knowledge of basic work functions and relationships,






10. customize communication linguistically, culturally and technologically in relation to different communication situations,






11. use technological tools rational and appropriate by puzzle-solving and






12. perform specific calculations with and without the use of assistive devices on the basis of numeracy.





3.2. Pupils must have completed the following basic subjects to begin school education in master course:




1. Danish, level E.




2. Business Economics, level E.






3. English, level E.






4. Information technology, E.






5. Sales and Service, level D.






6. Social studies, level D.





4. Competences for main course

4.1. main objectives of the course, Competence is that students can:




1. perform basic oral and written communication and service tasks across from the company's customers, suppliers and business partners and internally in the company,




2. perform basic accounting and finance functions on the basis of an understanding of the relationship with the company's operation and development,






3. perform common Office functions on the basis of an understanding of the company's cross-cutting administrative processing functions,






4. use common it tools in the solution of tasks, and






5. perform tasks based on an understanding of environmental requirements, hygiene requirements and safety regulations pursuant to the occupational health and safety legislation.





5. organisation of school education and internship training

5.1. The interaction between school and work placement activities are described in the education system within the overall framework, as set out in the notice of professional education and training.

6. evaluation and evidence, etc.

6.1. As part of the last school period of education specialty school organises a final main assignment. The rules of the ordonnance on tests and exams in vocational education are applicable.

6.2. Fagprøvens assessment basis consists of the presentation of documentation of a project, which is implemented in the training enterprise and an oral examination. The project documented in a written project report. Content and form of the project organised by the student and training enterprise within the framework established by the school.

6.2.1. The project is carried out in the training enterprise within the last six months of training. In the last school period, which lasts a week, compiles and prepares the pupil documentation and presentation of the project. Implemented then an oral examination of the pupil, which has a duration of 30 minutes, including assessment.

6.3. Any catch-up session takes place on the basis of the previously completed main assignment project.

6.4. For the issue of the school certificate, the student must have achieved an average of beståkarakter characters for all specialefag in the main course. Any subjects which is not given in nature, must be conducted in accordance with the rules of the profession. The student must also have achieved a beståkarakter in the final vocational test.

6.3. upon completion of training, the school shall issue a certificate to the student as proof that the student has achieved competence in the field of education.
Annex 5


Commercial education with specializations

1. the purpose of education and breakdown

1.1. Trade education with specializations have as overarching purpose, to the student through school education and internship training achieves knowledge and skills within the following overall responsibilities:




1. planning and accomplishing work tasks within a business commerce functionality,




2. planning and accomplishing work tasks within a company's sales, service, procurement or logistics functions, and






3. application of informatics tools, systems and methods, within the company's commercial and/or logistics functions.





1.2. The learner must achieve the training objectives within a set of training steps and specialties.

1.3. Learning step 1, customer contact center training, is the first step in the specialities trading Assistant, sales and Marketing Assistant, service see paragraph 1.4., nr. 1. and 1.4., nr. 2.

1.4. the Training step 2 can be completed with the following specialties:




1. Trading Assistant, sales.




2. Trading Assistant, service.






3. Procurement Assistant.






4. Logistics Assistant.





1.4.1. The education specialty and possibly. industry direction chosen at the conclusion of the training agreement with a company that has been approved as a work placement company with the relevant industry direction.

1.5. The thesis commercial Assistant, sales, can be selected in the following areas:




1. Auto.




2. Plumbing.






3. Steel.






4. Wood and building materials.






5. Tool and machine tools.






6. Agricultural machines.






7. Textile.






8. El.





2. Duration and structure, etc.

2.1. Training step 1, customer contact center training, see. section 1.3., usually lasts 2 years, including the basic course, which lasts until 38 weeks.

2.1.1. Pupils in basic practical training (new apprenticeship) can achieve the competences, which are discussed in section 3.1., nr. 1 – 12, § 4, paragraph 1, through practical training in the enterprise. School education lasts until 25 weeks. Between teaching and practice. The course lasts until 1 year.

2.1.2. Main course lasts 1 year and school education in the main course items 3.8-7.8 weeks including the final practical test.

2.2. Uddannelsensspecialer (step 2) of the basic regulation. paragraph 1.4., usually lasts for 4 years, including the basic process that lasts up to 76 weeks.

2.2.1. Pupils in basic practical training (new apprenticeship) can achieve the competences, which are discussed in section 3.3., nr. 1-19 and § 4, paragraph 1, through practical training in the enterprise. School education lasts until 50 weeks. Between teaching and practice. The course lasts until 2 years.

2.2.2. Main course lasts 2 years. School education in the main cycle lasts 8-12 weeks including a final main assignment.

2.3. the school shall determine the number of school periods and subject-related distribution of school periods.

2.4. For pupils who have completed the training step 1, customer contact center training, items in the main course, step 2 in the specialities trading Assistant, sales and Marketing Assistant, service, 2 years. The compulsory schooling lasts 9-13 weeks, including final vocational test. Students who have completed the training step 1, and who have achieved the goals in the 2-year-old mercantile basic course, real competence shall be assessed by the school at the time of release for training step 2 for the purpose of accreditation of skills achieved.

2.4.1. Pupils who have passed the hhx, can begin school education in the main course without supplement.

2.4.2. Pupils who have passed the stx, htx, hf or other training, which can equivalent shall be exempt from the basic subjects Danish level D, English level E, 2. foreign language level (E) as well as social studies level D, see. paragraph 3.4., nr. 1 and paragraph 3.4., nr. 5-7. Eleven real competence shall be assessed in relation to the competency objectives contained in section 3.1., nr. 1-12 and 3.3., nr. 1-19 and there shall be established an individual basic course for the learner, where the obligatory part can last up to 12 weeks.

2.4.3. Pupils who have completed training customer contact center training, Office service or step 1, customer contact centre or Office service, in the Office of education with specializations, credited the basic course for the specialities trading Assistant, sales, and trading Assistant, service, see. paragraph 1.4., nr. 1. and 1.4., nr. 2. For these students correspond the main gradient's compulsory school education to the teaching of the basic regulation. section 2.4.

3. specific competences prior to school education in main course

3.1. The specific competences that students must meet in order to begin the school education in the main process in step 1, customer contact center training, is that students can:




1. arbejdeansvarligt and assess their own efforts and results in relation to objectives,




2. work with innovation and personal and professional development (lifelong learning) in professional and organizational transformation,






3. cooperation with others and contribute to the discussion and resolution of issues and thus take responsibilty for the professional, personal and social part of an workflow,






4. participate in the planning, administration and monitoring of the sales and marketing activities,






5. participate in customer service tasks and respond to customer behavior, cultural norms and values as well as the importance of personal appearance,






6. participate in the solution of administrative and financial tasks based on qualitative and ethical norms,






7. relate to understanding business by helping in the solution of practical tasks,






8. deal with own role and influence opportunities on the labour market and as an employee in a given establishment,






9. show jobparathed by using knowledge of basic work functions and relationships,






10. customize communication linguistically, culturally and technologically in relation to different communication situations,






11. use technological tools rational and appropriate by puzzle-solving, and






12. perform specific calculations with and without the use of assistive devices on the basis of numeracy.





3.2 Students must have passed each of the following basic subjects prior to the commencement of school education in the main course:




1. Danish, level D.




2. Information technologies, level D.






3. Sales and Service, level D.





3.3. The specific competences that students must meet in order to begin training specializations (step 2) of the basic regulation. paragraph 1.4., is that students can:




1. prioritize and take responsibility for the planning, execution and completion of work assignments,




2. analyze a problem and run alternative solutions,






3. work independently, responsibly and assess their own efforts and results in relation to objectives,






4. work with innovation and personal and professional development (lifelong learning) in professional and organizational transformation,






5. cooperation with others and contribute to the discussion and resolution of issues and thus take responsibilty for the professional, personal and social part of an workflow,






6. work methodically with the planning, administration and monitoring of the sales and marketing activities,






7. participate in the typical tasks in the company's trading and logistics functions based on an understanding of trade importance nationally and internationally,






8. solve the sales and customer service tasks, where the student uses knowledge about customer behavior, cultural norms and values as well as the importance of personal appearance,






9. work structured with administrative and financial tasks based on qualitative and ethical norms,






10. apply business acumen in the solution of practical tasks,






11. work with methods for the development of new business areas (innovation) and setting up a business (entrepreneurship),






12. relate to its own role and influence opportunities on the labour market and as an employee in a given establishment,






13. demonstrate jobparathed by using knowledge of basic work functions and relationships,






14. customize communication linguistically, culturally and technologically to a firm's different communication situations and channels,






15. assessing and selecting technological tools and apply them rationally and appropriately by task solution






16. perform calculations with and without the use of assistive devices and demonstrate numeracy,






17. work with sales, service and procurement on the basis of a holistic understanding of a company's logistics and infrastructure,







18. use standardised spoken and written language on the basis of a given concept and under the understanding of the relationship to the company's quality and service concept within the typical sales-and service areas, and






19. involve knowledge of technology development within the trading industry seen from a global perspective.





3.4. Pupils must have completed the following basic subjects prior to the commencement of school education in the main course:




1. Danish, level D.




2. Business Economics, level D.






3. Information technology, level C.






4. Sales and Service, level C.






5. English, level E.






6. Social studies, level D.






7. Second foreign language, level E.





3.5. In paragraph 3.4., nr. 1 – 4 mentioned subjects must be passed.

4. Competences for main course

4.1. main course of education competences for, is that the student can:




1. implement and manage conversations with different customer types with the use of questioning techniques and master hedge




2. implement and manage conversations with different customer types for the purpose of problem solving as well as handle objections, complaints and complaints,






3. perform work tasks in a customer contact center with an understanding of business and economy structure, including measurements and statistics, and organizational form,






4. demonstrate knowledge of the relationship between business and technological support tools,






5. apply the most common technological support tools,






6. cooperation in teams around the development of own and others ' competencies by means of coaching and motivational techniques,






7. participate in the planning of customer analysis and marketing activities,






8. recognize the own learning and motivationsmæssige strengths and weaknesses as a basis for future commercial development (lifelong learning) in relation to its own role in the company and generally in the labour market,






9. use and operate the it tools used in the enterprise,






10. articulate it correctly orally and in writing on Danish in the occupational context,






11. perform tasks independently, responsibly and flexible as well as engage in working groups and teams






12. apply a general and broad understanding of the different tasks and functions included in the trading industry in sales, service, procurement and logistics,






13. recognize the own learning and motivationsmæssige strengths and weaknesses as a basis for future commercial development (lifelong learning) in relation to its own role in the company and generally in the labour market,






14. plan and undertake client servicing independently from the company's guidelines and quality objectives,






15. implement the professional sale of physical products independently,






16. carry out counseling of clients, both in person and through electronic media meeting independently,






17. make proper and appropriate sales planning, including the calculation of prices, quotations, arrange client meetings and carry out evaluation and quality assurance of the process,






18. communicate and market the company's strategies in relation to the service, sales and products,






19. carry out the administrative tasks and routines in connection with the company's sales functions,






20. carry out sales functions in accordance with the company's overall service concepts, internal procedures and quality standards,






21. plan and undertake client servicing independently from the company's guidelines and quality objectives,






22. implement professional sale of services and provide advice thereon independently,






23. take advice of customers independently through electronic media,






24. carry out proper and appropriate sales planning, including the calculation of prices, quotations, arrange client meetings and carry out evaluation and quality assurance of the process,






25. communicate and market the company's strategies in relation to the service, sales and products,






26. to carry out the administrative tasks and routines in connection with the company's sales and service functions,






27. perform service functions in accordance with the company's overall service-concepts, internal procedures and quality standards,






28. carry out common job functions independently within a company's commercial and procurement functions,






29. make product assessment, price control and calculation,






30. Design and implement procurement and the related administrative tasks and routines in the company,






31. carry out procurement functions, taking into account the logistics associated with the purchase,






32. perform procurement functions in accordance with the company's overall service concepts, internal procedures and quality standards,






33. perform common work functions independently within a business trade and logistics functions,






34. perform work functions within the value measure of logistics services,






35. organise supplies,






36. organising and implementing logistics concepts,






37. perform logistics tasks based on an understanding of and insight into the organisation and implementation of job functions and the related administrative tasks and routines, and






38. perform logistics functions in accordance with the company's overall service concepts, internal procedures and quality standards.





4.2. Competence of the objectives set out in section 4.1., no. 1 – 8 applies to step 1, customer contact center training.

4.3. The competence of the objectives set out in section 4.1., nr. 9 – 13 apply for step 2, all specialties.

4.4. The competence of the objectives set out in section 4.1., nr. 14 – 20 applies to training step 2, specialty trade, sales assistant.

4.5. The competence of the objectives set out in section 4.1., nr. 21-27 applies to the training step 2, specialty trade Assistant, service.

4.6. The competence of the objectives set out in section 4.1., nr. 28 – 32 applies to training step 2, specialty, shopping Assistant.

4.7. The competence of the objectives set out in section 4.1., nr. 33 – 38 applies to training step 2, specialty, Logistics Assistant.

5. organisation of school education and internship training

5.1. The interaction between school and work placement activities are described in the education system within the overall framework, as laid down in the Ordinance on vocational training.

6. evaluation and evidence, etc.

6.1. each step of training ends with a trial. The sample after step 1, customer contact center, must only be sat by pupils who quit with step 1.

6.2. As part of the last school period of training step 1 holds the school a final test on the basis of a task. The rules of the ordonnance on tests and exams in vocational education are applicable.

6.2.1. Task consists of a based task, which takes as its starting point the faithful work task in the type of business in which the learner through driver training. The student receives during the penultimate school stay receive a task of the school, as resolved at the internship site prior to the last school period. The pupil must at last school period that lasts a week, prepare documentation for 0.4 task implementation in the form of a synopsis or cues. The task's content is organised by the school in which the pupil has completed the bound specialefag.

6.2.2. Implemented at the last school stay an oral examination of the pupil, which has a duration of 30 minutes, including assessment.

6.3. As part of the last school period of education specialties shall be borne by the school a final main assignment. The rules of the ordonnance on tests and exams in vocational education are applicable.

6.3.1. Fagprøvens assessment basis consists of the presentation of documentation of a project, which is implemented in the training enterprise and an oral examination. The project documented in a relevant media. Content and form of the project organised by the student and training enterprise within the framework established by the school in which the pupil has completed the bound specialefag.

6.3.2. The project is carried out in the training enterprise within the last six months of training. In the last school period, which lasts a week, compiles and prepares the pupil documentation and presentation of the project. Implemented then an oral examination of the pupil, which has a duration of 30 minutes, including assessment.

6.3.3. Any catch-up session takes place on the basis of the previously completed main assignment project.


6.4. For the issue of the school certificate, the student must have achieved an average of beståkarakter characters for all specialefag in the main course. Any subjects which is not given in nature, must be conducted in accordance with the rules of the profession. Students who complete training step 1 must also have achieved a beståkarakter in the final practical test, while students who quit education specialties, must have achieved beståkarakter in the final vocational test.

6.5. By the end of training, including completion of step 1, the school will issue a certificate to the student as proof that the student has achieved competence in the field of education.
Annex 6

Office education with specializations

1. the purpose of education and breakdown

1.1. the Office's programme with specializations, has the overall aim of the student through school education and internship training achieves knowledge and skills within the following overall responsibilities:




1. Mercantile work tasks, including communication, sales and service, management, information retrieval, information, statistics and economics, planning, etc.,




2. customer contact, including oral and written communication in Danish and a possible foreign language and






3. the use of it tools in the solution of commercial tasks.





1.2. The learner must achieve the training objectives within a set of training steps and specialties

1.3. Training includes in the thesis, administration, see. paragraph 1.4., nr. 1. the following steps:




1. Office service.




2. Customer contact center.





1.4. the Training step 2 can be completed with the following specialties:




1. Administration.




2. Legal Secretary.






3. Medical Secretary (public administration).






4. Public Administration.






5. Travel life.






6. Audit.






7. Freight forwarding and shipping.






8. Economy.





2. Duration and structure, etc.

2.1. Training step 1 of the thesis, administration, see. section 1.3., usually lasts 2 years, including the basic course, which lasts until 38 weeks.

2.1.1. Pupils in basic practical training (new apprenticeship) can achieve the competences, which are discussed in section 3.1., nr. 1-12 and section 4, paragraph 1, through practical training in the enterprise. School education lasts until 25 weeks. Between teaching and practice. The course lasts until 1 year.

2.1.2. Main course on step 1 of the thesis, administration, see. section 1.3. lasts for 1 year, and includes the following school education:




1. Office service; 2.8 weeks to 4.8 weeks. In the compulsory schooling included a final try.




2. Customer contact center; 3.8 weeks to 7.8 weeks. In the compulsory schooling included a final try.





2.2. Education specialties (step 2) of the basic regulation. paragraph 1.4., usually lasts for 4 years, including the basic process that lasts up to 76 weeks.

2.2.1. Pupils in basic practical training (new apprenticeship) can achieve the competences set out in the section 3.4., nr. 1-19 and § 4, paragraph 1, through practical training in the enterprise. School education includes basic subjects and lasts up to 50 weeks. Between teaching and practice. The course lasts until 2 years.

2.2.2. The main process in step 2, lasts 2 years. School education have the following duration, including a final main assignment, see. However, section 2.4. and 2.5:




1. Administration; 7 – 11 weeks, including main assignment.




2. Legal Secretary; 11 weeks, including main assignment.






3. Medical Secretary (public administration); 15 weeks, including main assignment.






4. Public Administration; 15 weeks, including main assignment.






5. Travelling is for life; 10 weeks, including main assignment.






6. Revision; 8.2-11 weeks, including main assignment.






7. Freight forwarding and shipping; 10 weeks, including main assignment.






8. Economy; 9 – 11 weeks, including main assignment.





2.3. the school shall determine the number of school periods and specialty treats the breakdown of school periods. However, the main course is divided into at least 5 school periods for thesis medical Secretary and in at least 4 periods for thesis public school administration.

2.4. For pupils who have completed the training step 1, see. section 2.1. and to be on step 2 of the thesis administration, items step 2 in the main course of 2 years. The compulsory schooling lasts for 8-12 weeks, including final vocational test. Students who have completed the training step 1, and who have achieved the goals in the 2-year-old mercantile basic course, real competence shall be assessed by the school at the time of release for training step 2 for the purpose of accreditation of skills achieved.

2.4.1. Pupils who have completed vocational training Office service, customer contact center training or step 1, customer contact center, in commercial education with specialties with qualification credited basic flow to thesis administration, see. section 2.1. Main gradient's compulsory school education correspond to the teaching of the basic regulation. section 2.4.

2.5. in the case of students who have passed the mandatory school education have higher commercial examination, in the main course in auditing, freight forwarding and shipping the specialities as well as economy, however the following duration:

1. Thesis revision; 7.2 – 11 weeks, including main assignment.

2. Thesis freight forwarding and shipping; 8 – 10 weeks, including main assignment.




3. Thesis economy; 8 – 11 weeks, including main assignment.



2.5.1. Pupils who have passed the hhx, credited because the course and can begin school education in the main course without supplement.

2.5.2 Pupils who passed the stx, htx, hf or other training, which can equivalent shall be exempt from the basic subjects Danish, English, 2. foreign languages and social studies contained in paragraph 3.5., nr. 1., 3.5., nr. 3, 3.5., nr. 4 and 3.5., nr. 7. Eleven real competence shall be assessed in relation to competences, see. section 4, paragraph 1, and the specific competences contained in paragraph 3.4., nr. 1-19. There shall be established an individual basic course for the learner, where the obligatory part can last up to 12 weeks.

3. specific competences prior to school education in main course

3.1. The specific competences that students must meet in order to begin the school education in the main process in step 1, is that students can:




1. work in a responsible manner and assess their own efforts and results in relation to objectives,




2. work with innovation and personal and professional development (lifelong learning) in professional and organizational transformation,






3. cooperation with others and contribute to the discussion and resolution of issues and thus take responsibilty for the professional, personal and social part of an workflow,






4. participate in the planning, administration and monitoring of the sales and marketing activities,






5. participate in customer service tasks and respond to customer behavior, cultural norms and values as well as the importance of personal appearance,






6. participate in the solution of administrative and financial tasks based on qualitative and ethical norms,






7. relate to understanding business by helping in the solution of practical tasks,






8. deal with own role and influence opportunities on the labour market and as an employee in a given establishment,






9. show jobparathed by using knowledge of basic work functions and relationships,






10. customize communication linguistically, culturally and technologically in relation to different communication situations,






11. use technological tools rational and appropriate by puzzle-solving, and






12. perform specific calculations with and without the use of assistive devices on the basis of numeracy.





3.2 Students must have completed the following basic subjects prior to begin the school education in the main process at step 1, Office service:




1. Danish, level E.




2. Information technology, level E.






3. Business Administration, level E.






4. English, level E.






5. Sales and Service, level E.






6. Social studies, level E.





3.2.1. In paragraph 3.2., nr. 1-2, subject (s) must be passed.

3.3. Students must have passed each of the following basic subjects prior to begin the school education in the main process at step 1, customer contact center:




1. Danish, level D.




2. Information technologies, level D.






3. Sales and service, level D.





3.4. The specific competences that students must meet in order to commence the main gradients in the specialities (step 2) of the basic regulation. paragraph 1.4., is that students can:




1. prioritize and take responsibility for the planning, execution and completion of work assignments,




2. analyze a problem and run alternative solutions,







3. work independently and responsibly and assess their own efforts and results in relation to objectives,






4. work with innovation and personal and professional development (lifelong learning) in professional and organizational transformation,






5. cooperation with others and contribute to the discussion and resolution of issues and thus take responsibilty for the professional, personal and social part of an workflow,






6. work methodically with the planning, administration and monitoring of the sales and marketing activities,






7. participate in the typical tasks in the company's trading and logistics functions based on an understanding of trade importance nationally and internationally,






8. solve the sales and customer service tasks, where the student uses knowledge about customer behavior, cultural norms and values as well as the importance of personal appearance,






9. work structured with administrative and financial tasks based on qualitative and ethical norms,






10. apply business acumen in the solution of practical tasks,






11. work with methods for the development of new business areas (innovation) and setting up a business (entrepreneurship),






12. relate to its own role and influence opportunities on the labour market and as an employee in a given establishment,






13. demonstrate jobparathed through knowledge of basic work functions and relationships,






14 adjust communication linguistically, culturally and technologically to a firm's different communication situations and channels,






15. assessing and selecting technological tools and apply them rationally and appropriately by task solution






16. perform specific calculations with and without the use of assistive devices and demonstrate numeracy,






17. relate to internationalization impact on a company's strategy, organization and service concepts,






18. prepare typical written representations within the administrative area, using sophisticated language as well as proper spelling and punctuation and






19. apply basic functions within operating systems, word processing, spreadsheet, presentation, internet, email and other relevant ICT-based tools in the performance of typical administrative and service communication tasks.





3.5. Students must have passed the following basic subjects prior to the commencement of school education in the main process at step 2:




1. Danish, level C.




2. Business Economics, level E, see. However, section 3.6.2.






3. English, level E, see. However, section 3.6. and 3.6.1.






4.2. foreign language, level E, see. However, paragraph 3.6., and 3.6.1.






5. Information technology, level C.






6. Sales and Service, level D.






7. Social studies, level D.





3.6. For all specializations apply to at least one of the basic subjects in paragraph 3.5., nr. 3, English, 3.5., nr. 4., 2. foreign language, must be passed at the D level, see. However, section 3.6.1.

3.6.1. For specialized courses travel life and Spedition and shipping must be at least one of the subjects mentioned in 3.5., nr. 3., English, 3.5., nr. 4., 2. foreign language, be passed on the C level.

3.6.2. For specialized courses economics and audit because the profession mentioned in 3.5., nr. 2., business administration, be passed on the C level.

4. Competences for main course

4.1. main objectives of the course in training of competence, is that students can:




1. perform internal and external service functions within a company's administrative and mercantile work area,




2. evaluate information and instructions and on that basis, perform tasks,






3. communicate orally and in writing in a language that is subtle compared to the situation and communication channels,






4. relate to the company's service concept, internal procedures and quality standards,






5. apply the commonly occurring it tools in the solution of tasks,






6. perform tasks independently and in collaboration with others,






7. relate to requirements regarding the environment, hygiene standards and safety regulations pursuant to the occupational health and safety legislation,






8. implement and manage conversations with different customer types with the use of questioning techniques and master hedge






9. implement and manage conversations with different customer types for the purpose of problem solving as well as handle objections, complaints and complaints,






10. perform work tasks in a customer contact center with an understanding of business ideas and financial structure, including measurements and statistics, and organizational form,






11. demonstrate knowledge of the link between business ideas and technological support tools,






12. apply the most common technological support tools,






13. work in teams around the development of own and others ' competencies by means of coaching and motivational techniques,






14. participate in the planning of customer analysis and marketing activities,






15. recognize own learning and motivationsmæssige strengths and weaknesses as a basis for future commercial development (lifelong learning) in relation to its own role in the company and generally in the labour market,






16. evaluate information and instructions and on that basis, organise and implement tasks rationally and effectively,






17. communicate orally and in writing on Danish and a foreign language, there has been properly, safely and nuanced compared to the situation and communication channels,






18. apply it tools appropriate for the solution of tasks,






19. perform tasks independently and responsibly and can collaborate with others and take responsibility for the company's administrative workflows,






20. perform tasks in accordance with the company's service concept, internal procedures and quality standards,






21. perform tasks based on an understanding of environmental requirements, hygiene requirements and safety regulations pursuant to the occupational health and safety legislation,






22. perform work functions within an enterprise administrative and mercantile work area, including URf.eks. service, administration, coordination, case management, economics and statistics,






23. carry out service and dissemination tasks based on an understanding of their own work function as an internal and external service function,






24. perform administrative proceedings in connection with at least one of the Attorney's Office workspaces,






25. draw up written exchanges of views and documents associated with a lawyer Office workspaces,






26. perform tasks using rules and knowledge of the public justice system,






27. master the methods and the associated LSP within the main administrative areas in a hospital or in a general medical practice, including log processing, communication and correspondence, administration and case management, laboratory and ancillary services,






28. show initiative, coordination ability, ability, responsibility, autonomy and creativity in problem solving,






29. demonstrate ability to guide and communicate with users and partners, including in the use of it solutions,






30. apply the actual knowledge of how a politically driven public/private enterprise as a hospital/general medical practices seeking to translate policy decisions into practice in the solution of the task,






31. master the methods within the main administrative areas in a public undertaking, including communications and correspondence, administration and case management, budget and accounting, human resources and payroll service,






32. show initiative, independence, ability and creativity in problem solving,






33. demonstrate ability to advise and communicate, including on the use of IT solutions,






34. use actual knowledge of how, in a politically driven public enterprise seeks to translate policy decisions into practice in the solution of the task,






35. perform work functions in the field of communication, service, sales and order processing/handling requests in connection with the company's rejselivs tasks






36. assess and provide guidance on the basis of the customer's travel motives while taking into account geographical and cultural conditions,






37. carry out tasks under the application of existing rules, agreements, technical conditions and documents,






38. perform functions in connection with an auditing company audit and advisory tasks,







39. perform work functions in the field of communication, service and audit in connection with the company's audit tasks,






40. perform tasks based on an understanding of the auditing company as an advisor and control function,






41. carry out tasks under the application of existing rules for auditing,






42. perform work functions in the context of a freight forwarding and/or shipping company national and international tasks,






43. perform work functions in the field of communication, service and handling requests in connection with the company's services in the field of transport,






44. assess and provide guidance on the basis of the customer's wishes and expectations and taking into account the geographical and cultural conditions,






45. carry out tasks under the application of existing rules, agreements and documents within the transport services,






46. perform tasks in connection with the company's accounting and finance function,






47. perform work functions in the field of dissemination and service both internally and to customers, suppliers, collaborators and Auditor






48. carry out tasks based on an understanding of the finance function as a service body both internally and externally, and






49. perform tasks during the application of existing rules, standards, etc.





4.2. Competence of the objectives set out in section 4.1., nr. 1-7, applies to training step 1, Office service.

4.3. The competence of the objectives set out in section 4.1., nr. 8 – 15, applies to training step 1, customer contact center.

4.4. The competence of the objectives set out in section 4.1., nr. 16-21, applies to training step 2, all specialties.

4.5. The competence of the objectives set out in section 4.1., nr. 22-23, applies to training step 2, specialty, administration.

4.6. The competence of the objectives set out in section 4.1., nr. 24-26, applies to training step 2, specialty, legal Secretary.

4.7. The competence of the objectives set out in section 4.1., nr. 27-30, applies to training step 2, specialty, medical Secretary (public administration).

4.8. The competence of the objectives set out in section 4.1., nr. 31-34, applies to training step 2, specialty, public administration.

4.9. The competence of the objectives set out in section 4.1., nr. 35 – 37, applies to training step 2, specialty, travelling is for life.

4.10. The competence of the objectives set out in section 4.1., nr. 38-41, applies to training step 2, specialty, revision.

4.11. The competence of the objectives set out in section 4.1., nr. 42 – 45, applies to training step 2, specialty, freight forwarding and shipping.

4.12. The competence of the objectives set out in section 4.1., nr. 46-49, applies to training step 2, specialty, economy.

5. organisation of school education and internship training

5.1. The interaction between school and work placement activities are described in the education system within the overall framework, as laid down in the Ordinance on vocational training.

6. evaluation and evidence, etc.

6.1. each step of training ends with a trial. The sample after step 1 must only be sat by pupils who quit with step 1.

6.2. As part of the last school period of training step 1, see. paragraph 1.3., the school organises a final test on the basis of a task. The rules of the ordonnance on tests and exams in vocational education are applicable.

6.2.1. Task consists of a based task that has as its starting point a iife work task in the type of business in which the learner through driver training. The student receives during the penultimate school stay receive a task of the school, as resolved at the internship site prior to the last school period. The pupil must at last school period that lasts a week, prepare documentation for 0.4 task implementation in the form of a synopsis or cues. It is the school in which the pupil has completed the bound specialefag, who has responsibility for organising and holding at the end of the final test.

6.2.2. Implemented at the last school stay an oral examination of the pupil, which has a duration of 30 minutes, including assessment.

6.3. As part of the last school period of Education specializations (step 2) organises the school a final main assignment. The rules of the ordonnance on tests and exams in vocational education are applicable.

6.3.1. Fagprøvens assessment basis consists of the presentation of documentation of a project, which is implemented in the training enterprise and an oral examination. The project documented in a relevant media. Content and form of the project organised by the student and training enterprise within the framework established by the school in which the pupil has completed the bound specialefag.

6.3.2. The project is carried out in the training enterprise within the last six months of training. In the last school period shall draw up and prepare the student documentation and presentation of the project. Implemented then an oral examination of the pupil, which has a duration of 30 minutes, including assessment.

6.4. Any catch-up session takes place on the basis of the previously completed main assignment project.

6.5. For the issue of the school certificate, should the student have achieved at least beståkarakter as the average of the grades for all specialefag in the main course. Any subjects which is not given in nature, must be conducted in accordance with the rules of the profession. Students who complete training step 1 must also have obtained at least beståkarakter in the final practical test, see. paragraph 6.2., while students who quit education specialties, must have achieved at least beståkarakter in the final vocational test, see. section 6.3.

6.5. By the end of training, including completion of step 1, the school will issue a certificate to the student as proof that the student has achieved competence in the field of education.
Annex 7

Training for health service Secretary

1. the purpose of education and breakdown

1.1. Training for health service Secretary has the overall aim of the student through school education achieve knowledge and skills within the following overall responsibilities:




1. internal and external Office service features and other commonly occurring practical tasks in clinics and practices in the health sector, and




2. administrative and service tasks under the understanding of the special relationship that applies for a job in the health sector.





2. Duration and structure, etc.

2.1. The training usually lasts 1 year and 7 months, including basic course. Main course lasts until 45 weeks and consists of school education including a final try.

2.2. Pupils who have passed the hhx, credited because the course and can begin school education in the main course without supplement.

2.2.1. Pupils who have achieved the basic gradient proof from the vocational common entrance health, care and education, can begin the main course, organised with a view to supplementing the basic course in relation to the education's end-state.

3. specific competences prior to the main course

3.1. The specific competences that students must meet in order to commence the main courses is that students can:




1. work independently with parts of tasks and evaluate own performance and results,




2. cooperation with others and take responsibility for the professional, personal and social part of an workflow,






3. participate in the management and follow-up of sales and marketing activities,






4. relate to customer service, cultural norms and values as well as the importance of personal appearance,






5. relate to business understanding,






6. relate to own role and influence opportunities on the labour market and as an employee in a given establishment,






7. show jobparathed by using knowledge of basic working conditions, and






8. perform simple calculations with and without the use of assistive devices from a basic numeracy.





3.2. Pupils must prior to the commencement of the main process have carried out social studies, level F.

4. Competences for main course

4.1. main objectives of the course, Competence is that students can:




1. perform administrative work functions and other commonly occurring practical tasks in clinics and practices in the health sector, etc.




2. receive and assess information and instructions and perform tasks based on an understanding of and insight into the special circumstances applicable to a company in the health sector,






3. perform tasks in accordance with the company's service concept, internal procedures and quality standards,






4. communicate orally and in writing in a language that is subtle compared to the situation and communication channels,






5. use of it tools in the solution of tasks,






6. perform tasks responsibly, collaborate with others and take responsibility for the company's administrative workflows, and






7. perform tasks based on an understanding of environmental requirements, hygiene requirements and safety regulations pursuant to the occupational health and safety legislation.





5. evaluation and evidence, etc.


5.1. Within the last 3 months of the training school organises a final test on the basis of a practical task. The rules of the ordonnance on tests and exams in vocational education are applicable.

5.1.1. The task consists of a based task, which takes as its starting point the faithful, practical work task in a business type, which have relevance to the student's personal education plan. The school provide a task that resolved within a week and presented to the test.

5.1.2. The oral examination has a duration of 30 minutes, including assessment.

5.2. For the issue of the school certificate, should the student have achieved at least beståkarakter as the average of the grades for all basic subjects, områdefag and bound, and optional specialefag in the main course. The student must also have obtained at least beståkarakter in the final practical test, see. section 5.1.

5.3. At the end of the training the school shall issue a certificate to the student as proof that the student has achieved competence in the field of education.