The Results Provide Information. Basic Postal Services

Original Language Title: o informacích o výsledcích poskyt. základních poštovních služeb

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Read the untranslated law here: https://portal.gov.cz/app/zakony/download?idBiblio=78635&nr=433~2F2012~20Sb.&ft=txt

433/2009 Sb.



DECREE



of 26 March. November 2012



on the determination of the content, form and manner of publication of information on the results of

the provision and delivery of basic services and the evaluation of the performance of the

quality parameters



Czech Telecommunication Office lays down pursuant to section 41 of the Act No. 29/2000 Coll., on the

postal services and on amendments to certain laws (the law on postal

services), as amended by Act No. 221/2009 Coll., to implement section 33 para. 4

(a). e) of the Act on postal services:



§ 1



The content and form of the publication of the information



The content and form of the publication of the results of the provision of information and

the provision of basic services, which is the holder of a postal license

obliged to annually publish pursuant to § 33 para. 4 (b). (e)) of the

postal services are set out in the annex to this Decree.



§ 2



The method of publication of the information



The postal license holder shall publish the information referred to in paragraph 1 in a manner

allowing remote access to its website, and

available in a simple way.



§ 3



The effectiveness of the



This Decree shall enter into force on 1 January 2000. January 1, 2013.



President Of The Council:



PhDr. Dvorak, CSc., r.



Annex



Information on the results of the provision and the provision of basic services and the

evaluation of quality parameters for the year.



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1. Overview of the service points

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A Pointer To The Number Of

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The custom of the establishment with a full range of basic services

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The establishment provided by the contractual partner with full

a range of basic services

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The custom of the establishment with a limited range of basic services

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The establishment provided by the contractual partner with limited

a range of basic services

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Mobile space handler

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Another good way to ensure basic services

-specify the particular method

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Mailbox

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2. in exceptional cases where the delivery has not been ensured on each physical address

and legal persons

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A Pointer To The Number Of

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The place where the delivery has not been ensured on each physical address

and legal persons according to § 16 para. 1 (b). a) and b)

an order under section 3 (1). 3 of the Act on postal services

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from that place, where the supply was ensured through

delivery containers

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3. the number of the basic services provided

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A pointer to the number in the thousands of PCs

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The number of delivered mail to 2 kg

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The number of delivered by postal packages up to 10 kg

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The number of delivered by registered mail

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The number of delivered valuable shipments

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The number of delivered mail for blind persons

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The number of the delivery of the cash amount postal voucher

cash-cash

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The number of the delivery of the cash amount postal voucher

cash-account

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The number of the delivery of the cash amount postal voucher

account-cash

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4. The measurement result transmission time pursuant to section 22 of the Ordinance under section 3 (1). 3

the Act on postal services

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A pointer to the value of the result in%

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Delivery in D + 1 92%

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Delayed shipments-delivery in D + 2 and more----

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5. list of objections pursuant to § 33 para. 4 (b). (c)) of the Act on postal services

(complaints and other customers)

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A Pointer To The Number Of

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Complaints of delivery postal items have been disposed of (except

complaints on packing slip)

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it justified the complaint

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Resolved complaints of postal services with acknowledgment of receipt

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Resolved a claim theft or damage

postal items

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it justified the complaint

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Other complaints

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it justified the complaint

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Submissions containing a complaint

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the long waiting time

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the opening hours of post offices

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to change the storage of mail

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the delivery of postal items

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the handling of complaints

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of the postal items to/from abroad

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the delivery of a sum of money the postal voucher

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