About The Quality Of The Supply Of Gas And Related Services In The Gas Industry

Original Language Title: o kvalitě dodávek plynu a souvisejících služeb v plynárenství

Read the untranslated law here: https://portal.gov.cz/app/zakony/download?idBiblio=63224&nr=545~2F2006~20Sb.&ft=txt

545/2006 Sb.



DECREE



of 29 April 2004. November 2006



about the quality of the supply of gas and related services in the gas industry



396/2011: Sb.



The Energy Regulatory Office (hereinafter referred to as ' the authority '), establishes, pursuant to § § 98a

paragraph. 2 (a). c) of Act No. 458/2000 Coll., on conditions for business and

the exercise of State administration in the energy sectors and amending certain

laws (Energy Act), as amended by Act No. 158/2009 Coll.:



PART THE FIRST



GENERAL PART



§ 1



The subject of the edit



This Decree provides for the required quality of supplies and services

related to the regulated activities in the gas sector, including the

compensation for its failure to comply with, the procedures and time limits for claiming

compensation and the procedures for reporting compliance with the quality of supplies and services.



§ 2



General provisions



(1) for failure to comply with the standards will not be considered if the holder of the

the license does not perform the acts and procedures required by the standards laid down by the

the time limits for the reason that



and the participant) of the gas market in the period laid down for compliance with the

the standard will make the expression of the will from which it is clear the request

perform the following tasks and procedures within a period longer than the period laid down

standard,



(b)) the party's gas market is demonstrably does not provide assistance

necessary to comply with the standard,



(c)) is not fairly can request from the holder of the licence

compliance with the standards, in particular as a result of natural events, or

accidents on the device, the transmission system or distribution system

gas storage,



(d)) on the relevant territory was declared a State of emergency, or are carried out

activities to eliminate its occurrence.



(2) the provisions of this Decree on the quality standards, transportation, distribution

or gas storage and gas supplies and related services in the

relation to the customer and the amount of the refund to the customer pursuant to § 4 to 16

shall apply mutatis mutandis in relation between the licensee and manufacturer

If the collected gas from the transmission system or distribution system,

the operator of the storage tank, if it buys the gas for the purpose of creating a

and maintaining basic filling the gas tank, and unless otherwise provided in this

Decree otherwise, whether or not the operator of the local distribution system, if

It removes the gas to cover losses in the distribution system, or for custom

consumption.



§ 3



The application of refunds



(1) the customer or trader of gas which, on the basis of the Treaty on

associated gas supplies gas supply services to the customer (hereinafter referred to as

"supplier of pooled services"), or apply a claim for supplier



and failure to comply with the standard by) section 8 within 60 calendar days from the date of

following the date on which it should be according to the standard restrictions or

the interruption of transmission, distribution, or storage of gas started or

discontinued in the transmission or distribution system, which

the gas device is connected, the customer



(b) failure to comply with standards based) § 4, 6 and 7, section 9 to 11, § 13 to 16 to

60 calendar days from the day following the date on which

the time limit according to the standards, in



1. the transmission or distribution system, to which the gas

device is connected to the customer's



2. the operator of the storage tank, with which it has concluded a contract of

gas storage,



3. the transmission or distribution system, for which the requesting

connection, or



4. the supplier or vendor combined services, which based on

the contract gives the customer the gas.



(2) if the customer shall negotiate with supplier of syndicated service treaty

associated gas supply services, can assert the standards referred to in paragraph 4,

6, 7, 8, 11 and 13 to 15 and of compensation for non-compliance with the vendor

syndicated service that reaches the customer's request a refund

the operators of the respective gas devices. In this case,

shall be borne by the operator of the gas equipment to pay customer

through vendor services and associated deadlines for fulfilment of the

standards extend about 2 working days for a vendor combined

services that are used for ensuring the transmission of information between the supplier

syndicated services and operator of the respective gas devices.



PART TWO



STANDARDS OF TRANSPORT, DISTRIBUTION, OR STORAGE OF



§ 4



Standard transport or distribution of gas recovery after failure



(1) the standard of transport or distribution of gas recovery is the restoration of the carriage

or distribution of gas to load customer in the 48 hours after the

the emergence of the disorder.



(2) the time limit referred to in paragraph 1 shall start to run from the date when the operator

a transmission or distribution system became aware of the occurrence of faults or when

the formation of the fault found or figure should and could.



(3) If multiple faults simultaneously or creating

subsequent disturbances in a causal link with the preceding, it is

standard renewal of transport or distribution of gas, after the malfunctioning observed

If within the time limit referred to in paragraph 1 deleted all the disorders that

with each other are related to or incurred as a result of the first failure. In

the case of short-term rehabilitation of transport or distribution of gas in the implementation

the handling for the definition of the failure, the period is not extended.



(4) non-compliance with the standard recovery of transport or distribution of gas, after

failure of the operator shall provide the transmission or distribution system

the customer for each day of delay and compensation in the amount of



1 500 Czk) for the category of residential and home; the Grand total

compensation does not exceed 15 000 CZK



(b)) 6 200 Eur for the medium category of the Subscriber; the total sum of compensation is

no more than 124 000 CZK



(c)) 10 500 $ for the commercial customer category; the total sum of compensation is

not more than 210 000.



§ 5



Quality standard of gas



Gas quality standard means the transportation and delivery of natural gas in the

composition that corresponds to the composition of natural gas requirements laid down

The order of the transmission system operator or the order of the operator

distribution system or the requirements agreed in the contract between

by the system operator and the customer.



§ 6



Standard deadline for settlement of the complaint on the quality of the gas



(1) the standard period for settlement of the complaint on the quality of the gas is

examination of the justification of the claims of the customer or vendor combined

services on the quality of the gas, and a written notice to the customer or vendor

combined services on its examination within 60 calendar days from the date of

service of the complaint, the customer or vendor combined services

transmission or distribution system.



(2) if the claims of the customer or vendor combined services after

an examination is found to be the operator of a transmission or distribution system

as justified, it is the content of a written notification to the customer or

suppliers combined services determine how eliminating the cause and date of

reduced quality of gas.



(3) for non-compliance with standard time limits for settlement of the complaint on the quality of

gas will provide the transmission system or distribution system

the customer for each day of delay and compensation in the amount of



and $375) for the category of residential and home; the total sum of refunds

is less than $3 750



(b)) 1 250 Czk for the medium category of the Subscriber; the total sum of compensation is

a maximum of 25 000 CZK



(c) for category 2 200 Czk) commercial customer; the total sum of compensation is

no more than 44 000 CZK.



§ 7



Standard deadlines for the removal of the causes of reduced quality of gas



(1) the standard period for the Elimination of the causes of reduced quality of gas is

the implementation of the necessary measures, the transmission system operator or

the relevant distribution system operator needed to remove

the causes of reduced quality of gas within the time limit



a) 15 calendar days from the date of dispatch of the written notification of the execution of the

complaints on the quality of the gas to a customer or vendor combined services

with specifying how and time eliminating the cause of reduced quality of the gas,

If the cause of reduced quality of recoverable gas single

measures,



(b)) 6 months from the date of dispatch of the written notification of the complaint

the quality of the gas to a customer or vendor associated with the service by specifying the

How to remove date and causes of reduced quality of gas is

the cause of reduced quality gas to remove technical and structural

measures for which the building permit is not required by

the building Act, and the cause of the reduced quality of the gas cannot be deleted

procedure referred to in point (a)), or



(c)) 24 months from the date of dispatch of the written notification of the complaint

the quality of the gas to a customer or vendor associated with the service by specifying the

How to remove date and causes of reduced quality of gas is

the cause of reduced quality gas to remove technical and structural

measures for which the building permit must be in accordance with

the building Act; non-compliance with this standard will not be considered,

not a building permit despite all the efforts made

transmission or distribution system the legal power of the reasons

that occur or exist independently of his will.



(2) For failure to comply with the standard time limits for removing causes of reduced quality

gas transmission system operator or the competent


the distribution system operator to the customer for each day

delay compensation in the amount of



and $750) for the category residential and home; the total sum of refunds

does not exceed 7 500 CZK



(b) for category 3 100 Czk) central subscriber; the total sum of compensation is

not exceeding 62 000 CZK



(c) Eur 7 900 for the category) the commercial customer; the total sum of compensation is

a maximum of 158 000 CZK.



§ 8



Standard compliance with the planned restriction or interruption of carriage or

distribution of gas



(1) the standard of compliance with the planned restriction or interruption of the journey

or distribution of gas is the commencement and termination of the restriction or interruption of the

transport or distribution of gas in a time that was as the start time and

their limitations or interruptions of transport or distribution of gas

the customer is notified. Standard compliance with planned restrictions or

interruption of the transport or distribution of gas is not followed, if the

the operator of a transmission or distribution system restricts or suspends

transport or distribution of gas before he announced, or exits the constraint

or break later than announced.



(2) For failure to comply with the standard of the planned restriction or interruption of the journey

or distribution of gas shall provide the transmission system or distribution

system to the customer for each day of non-compliance and the notified period

restriction or interruption of compensation in the amount of



1 500 Czk) for the category of residential and home; the Grand total

compensation does not exceed 15 000 CZK



(b)) 6 200 Eur for the medium category of the Subscriber; the total sum of compensation is

no more than 124 000 CZK



(c)) 10 500 $ for the commercial customer category; the total sum of compensation is

not more than 210 000.



§ 9



Standard time limits for the assessment of applications for the connection of the device to the customer

a transmission or distribution system



(1) the standard period for examining applications for device connection

customer to the transmission or distribution system, it is the assessment of the application for

the device connects the customer to the transport or distribution system in

the time limit laid down other legislation ^ 1).



(2) For failure to comply with the standard time limits for examining the application for connection

the consumer device to the transmission or distribution system

the operator of a transmission or distribution system for each customer and

day of delay compensation in the amount of



1 500 Czk) for the category of residential and home; the Grand total

compensation does not exceed 15 000 CZK



(b)) 6 200 Eur for the medium category of the Subscriber; the total sum of compensation is

no more than 124 000 CZK



(c)) 10 500 $ for the commercial customer category; the total sum of compensation is

not more than 210 000.



§ 10



Standard allow the transport or distribution of gas



(1) Standard allow the transport or distribution of gas is an option

the implementation of the transport or distribution of gas within 5 working days

from the day when the customer has fulfilled technical conditions of connection and when

customer or vendor combined services requested by the transmission

or distribution system to transport or distribution of gas to the

the sampling locations.



(2) Standard allow the transport or distribution of gas shall not apply to

the case where the supplier and the customer changes to the case covered by

standard renewal of transport or distribution of gas after disconnection due to

delay the customer or vendor associated with gas supply services

payments for the transport or distribution of gas.



(3) in lieu of the standard allow the transport or distribution of gas

the operator shall provide the transmission or distribution system to the customer

for each day of delay and compensation in the amount of



1 500 Czk) for the category of residential and home; the Grand total

compensation does not exceed 15 000 CZK



(b)) 6 200 Eur for the medium category of the Subscriber; the total sum of compensation is

no more than 124 000 CZK



(c)) 10 500 $ for the commercial customer category; the total sum of compensation is

not more than 210 000.



§ 11



Standard renewal of transport or distribution of gas after the interruption of the journey

or distribution because of the delay, the customer or vendor combined

services with payments for the transport or distribution of gas



(1) the standard renewal of transport or distribution of gas after the break

transport or distribution of gas due to the delay of the customer or

combined services with vendor payments for the carriage of

or distribution is to restore the transport or distribution of gas to the sampling

the place of the customer within 5 working days following the date on

which customer or vendor combined services has paid all of its

the payment due for the transport or distribution, including the cost of

associated with the interruption and resuming transportation or distribution, or in

which closed a transmission or distribution system operator with

customer or vendor combined service agreement on repayment of the debt

payments.



(2) for the failure to comply with the standard recovery of transport or distribution of gas, after

the interruption of transport or distribution because of the delay of the customer or

combined services with vendor payments for the carriage of

or distribution of gas shall provide the transmission system or distribution

system to the customer for each day of delay and compensation in the amount of



and $375) for the category of residential and home; the total sum of refunds

is less than $3 750



(b)) 1 250 Czk for the medium category of the Subscriber; the total sum of compensation is

a maximum of 25 000 CZK



(c) for category 2 200 Czk) commercial customer; the total sum of compensation is

no more than 44 000 CZK.



§ 12



Standard renewal of transport or distribution of gas after the interruption of the journey

or distribution at the request of the supplier or vendor combined services



Standard renewal of transport or distribution of gas after the interruption of the journey

or gas distribution at the request of the supplier or vendor combined

the service is the restoration of the transport or distribution of gas to the pass-through or

load the customer within 5 working days following the

the date on which the operator of a transmission or distribution system

asked by the supplier or by the supplier of pooled services for the renewal of transport

or distribution of gas to the pass-through or load of the customer.



section 13 of the



Standard time limits for processing the measurement gas supply



(1) the standard period for settlement of the complaint is the supply of gas measurement



and processing and sending written) claim of the customer

the supplier or vendor combined services on measurement of gas supply with

an explanation of the causes of the problems with measurement, within 15 calendar days from the

the date of receipt of the complaint by transmission system operators or

to the relevant distribution system operator,



(b) date and arrangement) of implementation of the sampling space tours

in order to eliminate problems with measurements and, where appropriate, the exchange of the measuring

equipment and ensure its examination, decided on by the operator

a transmission or distribution system or the customer requests it, so that

within 90 calendar days from the date of receipt of the complaint by the operator

the transmission or distribution system to inform customer, vendor

or vendor combined services on the outcome of the examination of the measuring

device, or



(c) the difference in payments settlement) within 10 calendar days of the date on

where the deadline referred to in point (a)), or (b)), is based on the

gas measurement complaint identified under (a)), or

(b) the overpayment in the paid payments); If the settlement of payments made

through a postal service, the time limit for

to be fulfilled, if within this period the operator of a transmission or distribution

system an appropriate amount for the benefit of the customer, vendor, or

pooled service vendor for a refund.



(2) For failure to comply with the standard deadline for settlement of the complaint the measurement of supply

gas provides a transmission system operator or the competent

the distribution system operator customer or vendor combined

the service for each day of delay and compensation in the amount of



and $750) for the category residential and home; the total sum of refunds

does not exceed 7 500 CZK



(b) for category 3 100 Czk) central subscriber; the total sum of compensation is

not exceeding 62 000 CZK



(c) Eur 7 900 for the category) the commercial customer; the total sum of compensation is

a maximum of 158 000 CZK.



§ 14



Standard deadline for settlement of the complaint statement transport, distribution

or gas storage



(1) the standard period for settlement of the complaint a transportation bill,

distribution or storage of the gas is



and the sending of written complaint) customer or vendor

combined services on Bill transmission, distribution or storage of

gas leak or the paid sums, within 15 calendar

days from the date of receipt of the complaint, or



(b) the settlement of the difference in payments) customer or vendor combined

caused by improper billing services transport, distribution,

gas storage, within 30 calendar days from the date of receipt of

the complaint is a complaint under (a)) found to be justified;

If settlement payments made through the operator

the postal service, the time limit shall be considered as fulfilled, if within this period

the operator of a transmission or distribution system or gas storage


the amount for the benefit of the customer, vendor or supplier

combined services remitted.



(2) For failure to comply with the standard time limits for processing expense reports

transport or distribution of gas storage or the operator shall provide

a transmission or distribution system or gas customer

or vendor combined services for each day of delay

compensation in the amount of



and $750) for the category residential and home; the total sum of refunds

does not exceed 7 500 CZK



(b) for category 3 100 Czk) central subscriber; the total sum of compensation is

not exceeding 62 000 CZK



(c) Eur 7 900 for the category) the commercial customer; the total sum of compensation is

a maximum of 158 000 CZK.



PART THREE



SUPPLY STANDARDS



§ 15



Standard recovery gas supplies after an interruption due to the delay of the customer

with the payment of charges for the removed gas



(1) the standard recovery gas supplies after an interruption due to delays

customer to pay charges for the removed gas is to restore supplies to the

load the customer within a period of 7 calendar days following

the date on which the customer has paid all their due payment for the removed

gas or in which it has entered into with a supplier or vendor combined

an agreement on the repayment of debt service payments.



(2) For failure to comply with the standard recovery gas supplies after an interruption due to the

the delay of payment of the customer's payments for the removed gas supplier shall provide

or supplier of syndicated customer service for every day

delay compensation in the amount of



and $375) for the category of residential and home; the total sum of refunds

is less than $3 750



(b)) 1 250 Czk for the medium category of the Subscriber; the total sum of compensation is

a maximum of 25 000 CZK



(c) for category 2 200 Czk) commercial customer; the total sum of compensation is

no more than 44 000 CZK.



section 16 of the



Standard deadline for settlement of the complaint statement gas supply



(1) the standard period for settlement of the complaint is the gas bill



and the sending of written complaint) of the customer on the Bill of delivery

gas leak or the paid sums, within 15 calendar

days from the date of receipt of the complaint, or



(b) the settlement of the difference in payments) of the customer caused by improper

a breakdown of the supply of gas within 30 calendar days from the date of delivery of the

the complaint is a complaint under (a)) assessed as justified;

If settlement payments made through the operator

the postal service, the time limit shall be considered as fulfilled, if within this period

the amount concerned by the supplier or by the supplier of syndicated services in

the benefit of the customer a refund.



(2) if the reason for the billed gas supplies in your Bill

transmission, distribution or storage of gas and the supplier or vendor

pooled service within the time limit referred to in paragraph 1 (b). and he/she is the expense report)

transmission, distribution or storage of the gas referred to in § 2, the time limits referred to in

paragraph 1, for the processing of complaints under section 14 is not running.



(3) for non-compliance with standard time limits for processing expense reports

gas supply to provide the supplier or vendor combined services

the customer for each day of delay and compensation in the amount of



and $750) for the category residential and home; the total sum of refunds

does not exceed 7 500 CZK



(b) for category 3 100 Czk) central subscriber; the total sum of compensation is

not exceeding 62 000 CZK



(c) Eur 7 900 for the category) the commercial customer; the total sum of compensation is

a maximum of 158 000 CZK.



PART FOUR



COMMON AND FINAL PROVISIONS



§ 17



Reporting compliance with the quality of the supply of gas and related services



The license holder is responsible for compliance with the standards shall be published in the manner

allowing remote access to 31. March of the calendar year

a summary statement of compliance for the previous calendar year.

The pattern of the general statement is given in the annex to this Decree. The holder of the

the licence is responsible for compliance with the standards in the statement to be completed only

information concerning its licensed activities.



section 18



Regulation (EEC)



Decree 329/2001 Coll. laying down the conditions and

supplies for protected customers, is hereby repealed.



§ 19



The effectiveness of the



This Decree shall enter into force on 1 January 2000. January 1, 2007.



President:



Ing. The firt in r.



Annex



PATTERN



A summary statement of compliance with the standards for the year...........

----------------------------------------------------------------------------------------------

The Number Of The Number Of Paid Average

section Standard cases of refund

standard paid a total in thous. CZK

refunds in thous. CZK

----------------------------------------------------------------------------------------------

4 recovery of transport or distribution of

gas, after the malfunctioning

----------------------------------------------------------------------------------------------

6 deadline for the settlement of the complaint on the quality of

gas

----------------------------------------------------------------------------------------------

7 deadline for the removal of the causes of reduced

gas quality

----------------------------------------------------------------------------------------------

8 compliance with the planned restrictions or

interruption of the transport or distribution of

----------------------------------------------------------------------------------------------

9 deadline for examining the application for connection

the device of the applicant to transport or

distribution system

----------------------------------------------------------------------------------------------

10 allow the transport or distribution of gas

----------------------------------------------------------------------------------------------

11 the transport or distribution of gas recovery

After a break in the carriage or distribution

because of the delay of the customer or

the vendor associated with the payment service

payment for the carriage or

distribution of gas

----------------------------------------------------------------------------------------------

13 deadline for settlement of the complaint measurement

supply of gas

----------------------------------------------------------------------------------------------

14 deadline for settlement of the complaint, the expense report

transmission, distribution or storage of

gas

----------------------------------------------------------------------------------------------

15 restoration of gas supplies after the break

because of the customer's delay in payment

payments for the removed gas

----------------------------------------------------------------------------------------------

16 deadline for the settlement of the complaint, the expense report

claim gas supply

----------------------------------------------------------------------------------------------

Total:

----------------------------------------------------------------------------------------------



1) Decree No. 62/2011 Coll., on conditions of connection to the gas

the system amending the Decree of the Ministry of industry and trade no. 251/2001

Coll., laying down the rules of operation of the transmission system operator and

distribution system operators in the gas industry.