545/2006 Sb.
DECREE
of 29 April 2004. November 2006
about the quality of the supply of gas and related services in the gas industry
396/2011: Sb.
The Energy Regulatory Office (hereinafter referred to as ' the authority '), establishes, pursuant to § § 98a
paragraph. 2 (a). c) of Act No. 458/2000 Coll., on conditions for business and
the exercise of State administration in the energy sectors and amending certain
laws (Energy Act), as amended by Act No. 158/2009 Coll.:
PART THE FIRST
GENERAL PART
§ 1
The subject of the edit
This Decree provides for the required quality of supplies and services
related to the regulated activities in the gas sector, including the
compensation for its failure to comply with, the procedures and time limits for claiming
compensation and the procedures for reporting compliance with the quality of supplies and services.
§ 2
General provisions
(1) for failure to comply with the standards will not be considered if the holder of the
the license does not perform the acts and procedures required by the standards laid down by the
the time limits for the reason that
and the participant) of the gas market in the period laid down for compliance with the
the standard will make the expression of the will from which it is clear the request
perform the following tasks and procedures within a period longer than the period laid down
standard,
(b)) the party's gas market is demonstrably does not provide assistance
necessary to comply with the standard,
(c)) is not fairly can request from the holder of the licence
compliance with the standards, in particular as a result of natural events, or
accidents on the device, the transmission system or distribution system
gas storage,
(d)) on the relevant territory was declared a State of emergency, or are carried out
activities to eliminate its occurrence.
(2) the provisions of this Decree on the quality standards, transportation, distribution
or gas storage and gas supplies and related services in the
relation to the customer and the amount of the refund to the customer pursuant to § 4 to 16
shall apply mutatis mutandis in relation between the licensee and manufacturer
If the collected gas from the transmission system or distribution system,
the operator of the storage tank, if it buys the gas for the purpose of creating a
and maintaining basic filling the gas tank, and unless otherwise provided in this
Decree otherwise, whether or not the operator of the local distribution system, if
It removes the gas to cover losses in the distribution system, or for custom
consumption.
§ 3
The application of refunds
(1) the customer or trader of gas which, on the basis of the Treaty on
associated gas supplies gas supply services to the customer (hereinafter referred to as
"supplier of pooled services"), or apply a claim for supplier
and failure to comply with the standard by) section 8 within 60 calendar days from the date of
following the date on which it should be according to the standard restrictions or
the interruption of transmission, distribution, or storage of gas started or
discontinued in the transmission or distribution system, which
the gas device is connected, the customer
(b) failure to comply with standards based) § 4, 6 and 7, section 9 to 11, § 13 to 16 to
60 calendar days from the day following the date on which
the time limit according to the standards, in
1. the transmission or distribution system, to which the gas
device is connected to the customer's
2. the operator of the storage tank, with which it has concluded a contract of
gas storage,
3. the transmission or distribution system, for which the requesting
connection, or
4. the supplier or vendor combined services, which based on
the contract gives the customer the gas.
(2) if the customer shall negotiate with supplier of syndicated service treaty
associated gas supply services, can assert the standards referred to in paragraph 4,
6, 7, 8, 11 and 13 to 15 and of compensation for non-compliance with the vendor
syndicated service that reaches the customer's request a refund
the operators of the respective gas devices. In this case,
shall be borne by the operator of the gas equipment to pay customer
through vendor services and associated deadlines for fulfilment of the
standards extend about 2 working days for a vendor combined
services that are used for ensuring the transmission of information between the supplier
syndicated services and operator of the respective gas devices.
PART TWO
STANDARDS OF TRANSPORT, DISTRIBUTION, OR STORAGE OF
§ 4
Standard transport or distribution of gas recovery after failure
(1) the standard of transport or distribution of gas recovery is the restoration of the carriage
or distribution of gas to load customer in the 48 hours after the
the emergence of the disorder.
(2) the time limit referred to in paragraph 1 shall start to run from the date when the operator
a transmission or distribution system became aware of the occurrence of faults or when
the formation of the fault found or figure should and could.
(3) If multiple faults simultaneously or creating
subsequent disturbances in a causal link with the preceding, it is
standard renewal of transport or distribution of gas, after the malfunctioning observed
If within the time limit referred to in paragraph 1 deleted all the disorders that
with each other are related to or incurred as a result of the first failure. In
the case of short-term rehabilitation of transport or distribution of gas in the implementation
the handling for the definition of the failure, the period is not extended.
(4) non-compliance with the standard recovery of transport or distribution of gas, after
failure of the operator shall provide the transmission or distribution system
the customer for each day of delay and compensation in the amount of
1 500 Czk) for the category of residential and home; the Grand total
compensation does not exceed 15 000 CZK
(b)) 6 200 Eur for the medium category of the Subscriber; the total sum of compensation is
no more than 124 000 CZK
(c)) 10 500 $ for the commercial customer category; the total sum of compensation is
not more than 210 000.
§ 5
Quality standard of gas
Gas quality standard means the transportation and delivery of natural gas in the
composition that corresponds to the composition of natural gas requirements laid down
The order of the transmission system operator or the order of the operator
distribution system or the requirements agreed in the contract between
by the system operator and the customer.
§ 6
Standard deadline for settlement of the complaint on the quality of the gas
(1) the standard period for settlement of the complaint on the quality of the gas is
examination of the justification of the claims of the customer or vendor combined
services on the quality of the gas, and a written notice to the customer or vendor
combined services on its examination within 60 calendar days from the date of
service of the complaint, the customer or vendor combined services
transmission or distribution system.
(2) if the claims of the customer or vendor combined services after
an examination is found to be the operator of a transmission or distribution system
as justified, it is the content of a written notification to the customer or
suppliers combined services determine how eliminating the cause and date of
reduced quality of gas.
(3) for non-compliance with standard time limits for settlement of the complaint on the quality of
gas will provide the transmission system or distribution system
the customer for each day of delay and compensation in the amount of
and $375) for the category of residential and home; the total sum of refunds
is less than $3 750
(b)) 1 250 Czk for the medium category of the Subscriber; the total sum of compensation is
a maximum of 25 000 CZK
(c) for category 2 200 Czk) commercial customer; the total sum of compensation is
no more than 44 000 CZK.
§ 7
Standard deadlines for the removal of the causes of reduced quality of gas
(1) the standard period for the Elimination of the causes of reduced quality of gas is
the implementation of the necessary measures, the transmission system operator or
the relevant distribution system operator needed to remove
the causes of reduced quality of gas within the time limit
a) 15 calendar days from the date of dispatch of the written notification of the execution of the
complaints on the quality of the gas to a customer or vendor combined services
with specifying how and time eliminating the cause of reduced quality of the gas,
If the cause of reduced quality of recoverable gas single
measures,
(b)) 6 months from the date of dispatch of the written notification of the complaint
the quality of the gas to a customer or vendor associated with the service by specifying the
How to remove date and causes of reduced quality of gas is
the cause of reduced quality gas to remove technical and structural
measures for which the building permit is not required by
the building Act, and the cause of the reduced quality of the gas cannot be deleted
procedure referred to in point (a)), or
(c)) 24 months from the date of dispatch of the written notification of the complaint
the quality of the gas to a customer or vendor associated with the service by specifying the
How to remove date and causes of reduced quality of gas is
the cause of reduced quality gas to remove technical and structural
measures for which the building permit must be in accordance with
the building Act; non-compliance with this standard will not be considered,
not a building permit despite all the efforts made
transmission or distribution system the legal power of the reasons
that occur or exist independently of his will.
(2) For failure to comply with the standard time limits for removing causes of reduced quality
gas transmission system operator or the competent
the distribution system operator to the customer for each day
delay compensation in the amount of
and $750) for the category residential and home; the total sum of refunds
does not exceed 7 500 CZK
(b) for category 3 100 Czk) central subscriber; the total sum of compensation is
not exceeding 62 000 CZK
(c) Eur 7 900 for the category) the commercial customer; the total sum of compensation is
a maximum of 158 000 CZK.
§ 8
Standard compliance with the planned restriction or interruption of carriage or
distribution of gas
(1) the standard of compliance with the planned restriction or interruption of the journey
or distribution of gas is the commencement and termination of the restriction or interruption of the
transport or distribution of gas in a time that was as the start time and
their limitations or interruptions of transport or distribution of gas
the customer is notified. Standard compliance with planned restrictions or
interruption of the transport or distribution of gas is not followed, if the
the operator of a transmission or distribution system restricts or suspends
transport or distribution of gas before he announced, or exits the constraint
or break later than announced.
(2) For failure to comply with the standard of the planned restriction or interruption of the journey
or distribution of gas shall provide the transmission system or distribution
system to the customer for each day of non-compliance and the notified period
restriction or interruption of compensation in the amount of
1 500 Czk) for the category of residential and home; the Grand total
compensation does not exceed 15 000 CZK
(b)) 6 200 Eur for the medium category of the Subscriber; the total sum of compensation is
no more than 124 000 CZK
(c)) 10 500 $ for the commercial customer category; the total sum of compensation is
not more than 210 000.
§ 9
Standard time limits for the assessment of applications for the connection of the device to the customer
a transmission or distribution system
(1) the standard period for examining applications for device connection
customer to the transmission or distribution system, it is the assessment of the application for
the device connects the customer to the transport or distribution system in
the time limit laid down other legislation ^ 1).
(2) For failure to comply with the standard time limits for examining the application for connection
the consumer device to the transmission or distribution system
the operator of a transmission or distribution system for each customer and
day of delay compensation in the amount of
1 500 Czk) for the category of residential and home; the Grand total
compensation does not exceed 15 000 CZK
(b)) 6 200 Eur for the medium category of the Subscriber; the total sum of compensation is
no more than 124 000 CZK
(c)) 10 500 $ for the commercial customer category; the total sum of compensation is
not more than 210 000.
§ 10
Standard allow the transport or distribution of gas
(1) Standard allow the transport or distribution of gas is an option
the implementation of the transport or distribution of gas within 5 working days
from the day when the customer has fulfilled technical conditions of connection and when
customer or vendor combined services requested by the transmission
or distribution system to transport or distribution of gas to the
the sampling locations.
(2) Standard allow the transport or distribution of gas shall not apply to
the case where the supplier and the customer changes to the case covered by
standard renewal of transport or distribution of gas after disconnection due to
delay the customer or vendor associated with gas supply services
payments for the transport or distribution of gas.
(3) in lieu of the standard allow the transport or distribution of gas
the operator shall provide the transmission or distribution system to the customer
for each day of delay and compensation in the amount of
1 500 Czk) for the category of residential and home; the Grand total
compensation does not exceed 15 000 CZK
(b)) 6 200 Eur for the medium category of the Subscriber; the total sum of compensation is
no more than 124 000 CZK
(c)) 10 500 $ for the commercial customer category; the total sum of compensation is
not more than 210 000.
§ 11
Standard renewal of transport or distribution of gas after the interruption of the journey
or distribution because of the delay, the customer or vendor combined
services with payments for the transport or distribution of gas
(1) the standard renewal of transport or distribution of gas after the break
transport or distribution of gas due to the delay of the customer or
combined services with vendor payments for the carriage of
or distribution is to restore the transport or distribution of gas to the sampling
the place of the customer within 5 working days following the date on
which customer or vendor combined services has paid all of its
the payment due for the transport or distribution, including the cost of
associated with the interruption and resuming transportation or distribution, or in
which closed a transmission or distribution system operator with
customer or vendor combined service agreement on repayment of the debt
payments.
(2) for the failure to comply with the standard recovery of transport or distribution of gas, after
the interruption of transport or distribution because of the delay of the customer or
combined services with vendor payments for the carriage of
or distribution of gas shall provide the transmission system or distribution
system to the customer for each day of delay and compensation in the amount of
and $375) for the category of residential and home; the total sum of refunds
is less than $3 750
(b)) 1 250 Czk for the medium category of the Subscriber; the total sum of compensation is
a maximum of 25 000 CZK
(c) for category 2 200 Czk) commercial customer; the total sum of compensation is
no more than 44 000 CZK.
§ 12
Standard renewal of transport or distribution of gas after the interruption of the journey
or distribution at the request of the supplier or vendor combined services
Standard renewal of transport or distribution of gas after the interruption of the journey
or gas distribution at the request of the supplier or vendor combined
the service is the restoration of the transport or distribution of gas to the pass-through or
load the customer within 5 working days following the
the date on which the operator of a transmission or distribution system
asked by the supplier or by the supplier of pooled services for the renewal of transport
or distribution of gas to the pass-through or load of the customer.
section 13 of the
Standard time limits for processing the measurement gas supply
(1) the standard period for settlement of the complaint is the supply of gas measurement
and processing and sending written) claim of the customer
the supplier or vendor combined services on measurement of gas supply with
an explanation of the causes of the problems with measurement, within 15 calendar days from the
the date of receipt of the complaint by transmission system operators or
to the relevant distribution system operator,
(b) date and arrangement) of implementation of the sampling space tours
in order to eliminate problems with measurements and, where appropriate, the exchange of the measuring
equipment and ensure its examination, decided on by the operator
a transmission or distribution system or the customer requests it, so that
within 90 calendar days from the date of receipt of the complaint by the operator
the transmission or distribution system to inform customer, vendor
or vendor combined services on the outcome of the examination of the measuring
device, or
(c) the difference in payments settlement) within 10 calendar days of the date on
where the deadline referred to in point (a)), or (b)), is based on the
gas measurement complaint identified under (a)), or
(b) the overpayment in the paid payments); If the settlement of payments made
through a postal service, the time limit for
to be fulfilled, if within this period the operator of a transmission or distribution
system an appropriate amount for the benefit of the customer, vendor, or
pooled service vendor for a refund.
(2) For failure to comply with the standard deadline for settlement of the complaint the measurement of supply
gas provides a transmission system operator or the competent
the distribution system operator customer or vendor combined
the service for each day of delay and compensation in the amount of
and $750) for the category residential and home; the total sum of refunds
does not exceed 7 500 CZK
(b) for category 3 100 Czk) central subscriber; the total sum of compensation is
not exceeding 62 000 CZK
(c) Eur 7 900 for the category) the commercial customer; the total sum of compensation is
a maximum of 158 000 CZK.
§ 14
Standard deadline for settlement of the complaint statement transport, distribution
or gas storage
(1) the standard period for settlement of the complaint a transportation bill,
distribution or storage of the gas is
and the sending of written complaint) customer or vendor
combined services on Bill transmission, distribution or storage of
gas leak or the paid sums, within 15 calendar
days from the date of receipt of the complaint, or
(b) the settlement of the difference in payments) customer or vendor combined
caused by improper billing services transport, distribution,
gas storage, within 30 calendar days from the date of receipt of
the complaint is a complaint under (a)) found to be justified;
If settlement payments made through the operator
the postal service, the time limit shall be considered as fulfilled, if within this period
the operator of a transmission or distribution system or gas storage
the amount for the benefit of the customer, vendor or supplier
combined services remitted.
(2) For failure to comply with the standard time limits for processing expense reports
transport or distribution of gas storage or the operator shall provide
a transmission or distribution system or gas customer
or vendor combined services for each day of delay
compensation in the amount of
and $750) for the category residential and home; the total sum of refunds
does not exceed 7 500 CZK
(b) for category 3 100 Czk) central subscriber; the total sum of compensation is
not exceeding 62 000 CZK
(c) Eur 7 900 for the category) the commercial customer; the total sum of compensation is
a maximum of 158 000 CZK.
PART THREE
SUPPLY STANDARDS
§ 15
Standard recovery gas supplies after an interruption due to the delay of the customer
with the payment of charges for the removed gas
(1) the standard recovery gas supplies after an interruption due to delays
customer to pay charges for the removed gas is to restore supplies to the
load the customer within a period of 7 calendar days following
the date on which the customer has paid all their due payment for the removed
gas or in which it has entered into with a supplier or vendor combined
an agreement on the repayment of debt service payments.
(2) For failure to comply with the standard recovery gas supplies after an interruption due to the
the delay of payment of the customer's payments for the removed gas supplier shall provide
or supplier of syndicated customer service for every day
delay compensation in the amount of
and $375) for the category of residential and home; the total sum of refunds
is less than $3 750
(b)) 1 250 Czk for the medium category of the Subscriber; the total sum of compensation is
a maximum of 25 000 CZK
(c) for category 2 200 Czk) commercial customer; the total sum of compensation is
no more than 44 000 CZK.
section 16 of the
Standard deadline for settlement of the complaint statement gas supply
(1) the standard period for settlement of the complaint is the gas bill
and the sending of written complaint) of the customer on the Bill of delivery
gas leak or the paid sums, within 15 calendar
days from the date of receipt of the complaint, or
(b) the settlement of the difference in payments) of the customer caused by improper
a breakdown of the supply of gas within 30 calendar days from the date of delivery of the
the complaint is a complaint under (a)) assessed as justified;
If settlement payments made through the operator
the postal service, the time limit shall be considered as fulfilled, if within this period
the amount concerned by the supplier or by the supplier of syndicated services in
the benefit of the customer a refund.
(2) if the reason for the billed gas supplies in your Bill
transmission, distribution or storage of gas and the supplier or vendor
pooled service within the time limit referred to in paragraph 1 (b). and he/she is the expense report)
transmission, distribution or storage of the gas referred to in § 2, the time limits referred to in
paragraph 1, for the processing of complaints under section 14 is not running.
(3) for non-compliance with standard time limits for processing expense reports
gas supply to provide the supplier or vendor combined services
the customer for each day of delay and compensation in the amount of
and $750) for the category residential and home; the total sum of refunds
does not exceed 7 500 CZK
(b) for category 3 100 Czk) central subscriber; the total sum of compensation is
not exceeding 62 000 CZK
(c) Eur 7 900 for the category) the commercial customer; the total sum of compensation is
a maximum of 158 000 CZK.
PART FOUR
COMMON AND FINAL PROVISIONS
§ 17
Reporting compliance with the quality of the supply of gas and related services
The license holder is responsible for compliance with the standards shall be published in the manner
allowing remote access to 31. March of the calendar year
a summary statement of compliance for the previous calendar year.
The pattern of the general statement is given in the annex to this Decree. The holder of the
the licence is responsible for compliance with the standards in the statement to be completed only
information concerning its licensed activities.
section 18
Regulation (EEC)
Decree 329/2001 Coll. laying down the conditions and
supplies for protected customers, is hereby repealed.
§ 19
The effectiveness of the
This Decree shall enter into force on 1 January 2000. January 1, 2007.
President:
Ing. The firt in r.
Annex
PATTERN
A summary statement of compliance with the standards for the year...........
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The Number Of The Number Of Paid Average
section Standard cases of refund
standard paid a total in thous. CZK
refunds in thous. CZK
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4 recovery of transport or distribution of
gas, after the malfunctioning
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6 deadline for the settlement of the complaint on the quality of
gas
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7 deadline for the removal of the causes of reduced
gas quality
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8 compliance with the planned restrictions or
interruption of the transport or distribution of
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9 deadline for examining the application for connection
the device of the applicant to transport or
distribution system
----------------------------------------------------------------------------------------------
10 allow the transport or distribution of gas
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11 the transport or distribution of gas recovery
After a break in the carriage or distribution
because of the delay of the customer or
the vendor associated with the payment service
payment for the carriage or
distribution of gas
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13 deadline for settlement of the complaint measurement
supply of gas
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14 deadline for settlement of the complaint, the expense report
transmission, distribution or storage of
gas
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15 restoration of gas supplies after the break
because of the customer's delay in payment
payments for the removed gas
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16 deadline for the settlement of the complaint, the expense report
claim gas supply
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Total:
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1) Decree No. 62/2011 Coll., on conditions of connection to the gas
the system amending the Decree of the Ministry of industry and trade no. 251/2001
Coll., laying down the rules of operation of the transmission system operator and
distribution system operators in the gas industry.
