About The Specification Of Each Of The Basic Postal Services

Original Language Title: o specifikaci jednotlivých základních poštovních služeb

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Read the untranslated law here: https://portal.gov.cz/app/zakony/download?idBiblio=79125&nr=464~2F2012~20Sb.&ft=txt

464/2012 Sb.



DECREE



of 17 May. December 2012



on the determination of each of the primary services and specification of basic

quality of service requirements



Czech Telecommunication Office lays down pursuant to section 41 of Act No. 29/2000 Coll.

postal services and on amendments to certain laws (the law on postal

services), as amended by Act No. 221/2012 Coll., to implement section 3 (2). 3

the Act on postal services:



PART THE FIRST



BASIC PROVISIONS



§ 1



Definition of terms



For the purposes of this Ordinance, means the



and) by mail an establishment where the holder of the postal licence alone or

through a third party provides and ensures all the essential

services included in its postal license in order to ensure their

availability under section 14,



(b) a total of contiguously built-up settlement) part of the territory of the municipality which is

clearly separated from other buildings in the area, with the installation of several

neighbouring municipalities, which is directly linked, is considered as one

the seat unit; under the settlement, however, not be regarded as a whole separate objects

with minimum housing,



(c) the foreign operator) identified the foreign operator notified

Member countries of the Universal Postal Union as the operator is obliged to

on the territory of the country to participate in the provision of basic services to the

abroad or to provide basic postal services abroad.



PART TWO



TECHNICAL SPECIFICATION OF BASIC SERVICES



§ 2



Service delivery of postal items up to 2 kg



(1) upon provision of the service delivery of postal items up to 2 kg

the operator taking over mail nestvrzuje and recipient of its

the takeover shall not be acknowledged. In case of loss, theft or damage

mail, compensation does not provide. The place of delivery of the postal

the shipment is in the Czech Republic or abroad.



(2) in the case of services referred to in paragraph 1 the mass mailings

does not exceed 2 kg and its dimensions are a minimum of 14 x 9 cm. Biggest

dimension of postal consignments, does not exceed 60 cm and the sum of all three dimensions of 90

cm.



§ 3



Service delivery of postal packages up to 10 kg



(1) when providing the service of delivery of postal packages up to 10 kg, where

place of delivery



and in the Czech Republic), the operator of taking over mail nestvrzuje

and the recipient does not confirm its acceptance. In the case of loss, damage or

the loss of the contents of the mail, compensation does not provide;



b) abroad, the operator confirms takeover of mail and

Recipient confirms its acceptance. In the case of loss, damage or

the loss of the contents of the mail, compensation provides in the range

agreed in the contract.



(2) in the case of services referred to in paragraph 1 (b). and the weight of the mail)

the consignment



a) exceeds 2 kg and not exceeding 10 kg and its dimensions are at least 14

x 9 cm, or



(b)) does not exceed 2 kg, and at the same time one of the dimensions of the postal consignments

exceeds the dimensions specified for the postal item up to 2 kg in accordance with § 2

paragraph. 2 the second sentence.



(3) in the case of services referred to in paragraph 1 (b). (b)) the weight of the mail

the consignment does not exceed 10 kg and its dimensions are a minimum of 14 x 9 cm.



(4) the largest dimension of the consignments referred to in paragraph 2 (a). and) or (b)),

the place of delivery is in the Czech Republic, does not exceed 240 cm, and the sum

all three dimensions of 300 cm. for consignments to be delivered in

abroad, its greatest dimensions correspond to the dimensions laid down in the designated

a foreign operator or foreign operator with which

the operator has concluded a contract.



§ 4



Delivery service mail voucher amounts of money



(1) the service delivery of the sum of money the postal voucher includes mail

cash-cash voucher, postal voucher account-cash and postal

cash-voucher account.



(2) the provision of postal services cash-cash voucher

the amount of cash passes the operator in cash and its operator

receipt confirms. Payment of the sum of money shall be made in cash and

Recipient confirms takeover of sums of money. The place of supply of a sum of

in the Czech Republic or abroad.



(3) in the provision of postal service voucher account-cash cash

the amount of the non-cash transfer of cash to the operator passes

resources and the operator confirms. Payday cash

the amounts shall be made in cash, and the recipient of the takeover of a sum of

confirmed. The place of supply is the amount of money available in the Czech Republic.



(4) in the provision of postal services voucher cash-cash account

the amount of passes to the operator in cash and its acceptance by the operator

confirms. Payment of the sum of money shall be made by bank transfer

of funds and the recipient confirms takeover of sums of money.

The place of supply is the amount of money available in the Czech Republic.



§ 5



Delivery registered mail service



(1) when providing the service of delivery of the registered mail operator

the takeover of mail and the recipient confirms its acceptance.

Place of delivery of postal items is in the Czech Republic or abroad. In

the case of the loss of postal consignments, compensation provides a flat-rate

amount and in case of theft or damage mail is

compensation provides up to the amount specified by the sender, or

the amounts agreed for these cases in your contract. If the place of delivery

postal items in the Czech Republic, the flat-rate compensation

at least twenty times the price for this service for shipments the lowest

weight category. If the place of delivery of the postal item abroad,

the amount of the flat-rate compensation equivalent to 30 accounting and

the monetary units of International Monetary Fund special drawing rights

According to the average exchange rate announced by the Ministry of industry and trade

for the calendar year in the Postal Bulletin.



(2) in the case of services referred to in paragraph 1 the mass mailings

does not exceed 2 kg and its dimensions are a minimum of 14 x 9 cm. Biggest

dimension of the postal items shall not exceed 60 cm, and the sum of all three

dimensions 90 cm.



(3) within the service delivery of the registered mail shall be provided

the provision of:



and packing slip), which means providing written confirmation for

the sender proof of delivery of the mail to the recipient,



(b)) the delivery into his own hands, which means that the mail consignment

will be delivered:



1. If a natural person, the addressee to addressee only, agents of the addressee,

legal representative of the addressee or the addressee's agent of the legal representative,



2. If the addressee is a legal person, only the person entitled,



c) delivery by hand only the addressee, which means,

that mail addressed to the person will be delivered only

to the addressee.



(4) if the place of delivery of the postal item abroad,

the service referred to in paragraph 3 only if the specified foreign

the operator or foreign operator, that operator has

concluded contract.



§ 6



Service delivery of valuable consignments



(1) when providing the service of delivery of valuable consignments operator acceptance

mail confirms its acceptance, and the recipient has confirmed. In the case of

loss, theft or damage mail, compensation

provides up to the given values, which means the amount intended

the shipper or agreed in a contract for the amount of compensation.

The maximum amount of the given values may be limited by the operator,

postal consignments, the place of delivery is in the Czech Republic, however, not

be limited to less than 1 000 000 CZK. Place of delivery of postal items is

in the Czech Republic or abroad.



(2) in the case of services referred to in paragraph 1 the mass mailings

does not exceed 10 kg and its dimensions are a minimum of 14 x 9 cm. Biggest

dimension of the postal items, the place of delivery is in the Czech Republic,

does not exceed 240 cm and the sum of all three dimensions of 300 cm. With a postal

the consignment, which is to be delivered abroad, its largest dimensions

match the dimensions specified by the operator or designated foreign

a foreign operator with whom the operator has closed

the contract.



§ 7



Service not delivery of postal items up to 7 kg for the blind

persons



(1) for services not delivery of postal items up to 7 kg for

the blind person is the place of delivery of postal items in the Czech Republic, or

abroad.



(2) as the content of postal items in the provision of services referred to in paragraph

1 are the only things allowed for use by the blind, which means

documents captured with the palpable font for the blind, special papers for

the need of the blind, provided that the sender is a device used

the special needs of the blind (hereinafter referred to as "equipment for

the blind "), or sound recordings for personal use for the blind

condition that the sender or the addressee is a blind person or a device for

the blind. Mail is wrapped so that it was possible without breaking

packaging check its contents. Mass mailing does not exceed 7

kg. The dimensions of the postal items are at least 14 x 9 cm. Largest dimension


the consignment does not exceed 60 cm, and the sum of the three dimensions of 90 cm.



(3) in the provision of services not delivery of postal items up to 7

kg for a blind person the operator taking over mail nestvrzuje

and the recipient does not confirm its acceptance. In the case of loss, damage or

the loss of the contents of the mail, compensation does not provide.



(4) service not delivery of postal items up to 7 kg for the blind

the person also includes the delivery of the registered mail. If it is within the framework of this service

the sender requested delivery of the registered mail, the operator

the takeover of mail and the recipient confirms its acceptance.

In the case of loss of mail, compensation provides a flat-rate

amount and in case of theft or damage mail is

compensation provides up to the amount specified by the sender, or

the amounts agreed in the contract. If the place of delivery of postal items

in the Czech Republic, the flat-rate compensation of at least

twenty times the price for the service by registered mail pursuant to § 5 of the lowest

weight category. If the place of delivery of the postal item abroad,

the amount of the flat-rate compensation equivalent to 30 accounting and

the monetary units of International Monetary Fund special drawing rights

According to the average exchange rate announced by the Ministry of industry and trade

for the calendar year in the Postal Bulletin.



§ 8



The basic foreign postal services



In the provision of basic postal services abroad is covered by the

delivery of the postal items or remitted a sum of money in the context of

foreign postal services, which is by nature similar to any of the

the essential services referred to in paragraph 2 and 3, section 4, paragraph 4. 2, §§ 5 to 7, and section 12. U

the postal service, which can be arranged dodejku [§ 5 para. 3 (a))],

ensuring the provision of this service.



§ 9



Service delivery postal packages over 10 kg given abroad



Service delivery postal packages over 10 kg given abroad includes

delivery of postal packages, whose weight exceeds 10 kg, and at the same time

does not exceed 20 kg, in the context of foreign postal services, whose supply

It was agreed at the specified foreign operator.



§ 10



International Service odpovědek



International odpovědek service ensures the exchange of international odpovědky

issued by the International Bureau, the Universal Postal Union and purchased in

any member country of the Universal Postal Union for postage stamps in

the nominal value of which corresponds to the lowest price for the service delivery of mail

consignment in accordance with § 2 abroad, transported over the fastest way

regardless of the country of destination.



§ 11



Reply service of consignments in international trade



(1) service reply consignments in international trade enables you to pay

the prices of postal services on delivery of the postal items whose weight

does not exceed 50 g in the framework of the basic postal services pursuant to § 2, the

place of delivery is abroad, in case that a foreign addressee

the designated foreign operators had undertaken to pay the price at delivery.



(2) service under paragraph 1 is provided for responsible shipments

sent back abroad.



§ 12



Service delivery tiskovinového bags



(1) for the supply of services the place of supply is tiskovinového bags of mail

shipments abroad.



(2) as the content of postal items in the provision of services referred to in paragraph 1

only are allowed, which means newspapers, periodicals, books

and similar printed documents. Mass mailing does not exceed 30

kg.



(3) in providing service delivery tiskovinového bag Organizer

the takeover of mail and the recipient of the nestvrzuje

shall not be acknowledged. In case of loss, theft or damage mail

the shipment, compensation does not provide.



(4) service delivery tiskovinového delivery includes the recommended bags

tiskovinového bags. In this case, the operator of taking over the postal

the shipment and the consignee confirms its acceptance. In case of loss

mail, compensation provides in the case of a flat rate of

theft or damage compensation provides up to

the amount determined by the sender or the amount agreed upon in the contract.

Lump-sum compensation equivalent to the value of the corresponding 150 accounting and

the monetary units of International Monetary Fund special drawing rights

According to the average exchange rate announced by the Ministry of industry and trade

for the calendar year in the Postal Bulletin.



section 13 of the



The official service of documents



In particular, it will allow the delivery of basic services into their own hands, delivery to the

custom only the addressee, provide packing slips, specifying the deadline

to save the changes to the mail and the exclusion of the place of delivery, according to the

requirements under other legislation governing the rules for

the official service of documents, in particular in criminal, administrative, tax and

by number).



PART THREE



THE BASIC QUALITY REQUIREMENTS



§ 14



The availability of post offices



(1) Sufficient density of post offices is ensured if it is operated by the post office



and) in each village, which has a population of 2 500 and more,



(b)) in each village, which has less than 2 500 inhabitants, and in which, at the date

entry into force of this Decree, a post Office operated at the same time and there is a

registry úřad2), a general building úřad3) or to the first and primary school

second stage,



(c)) in the villages so that the travel distance from any place in the village

on the territory of the Czech Republic to the post Office do not exceed 10 km,



(d)) so that the distance from anywhere except in the territory of that

exclusively for purposes other than housing in the village, which has more than 2

500 inhabitants, the post office was not more than 2 km.



(2) the request referred to in paragraph 1 (b). (c)) may not be achieved for 5%

the population residing within the mail, if the availability

basic services provided in any other way.



(3) the requirement referred to in paragraph 1 (b). (d)) may not be achieved for 5%

the population of the municipality, provided that the requirement referred to in paragraph

1 (b). (c)).



(4) post office referred to in paragraph 1 shall be available to the public every working

day so that the sum of the opening hours amounted to at least 15 of the week

has 5 working days.



(5) if it satisfies the requirements referred to in paragraphs 1 to 4 more establishments,

the mail shall be deemed an establishment, which is the public most

used in a range of basic services included in your license.



§ 15



Availability of mailboxes



(1) Sufficient density of mailboxes is provided, if it is



and in each regional unit) that has not more than 10 000 inhabitants, located

the number of mailboxes to every 1 000 initiated and

residents felt at least one mailbox. This requirement

You may not be satisfied if the requirement referred to in subparagraph (b));



(b)) in any settlement of the whole, which has more than 10 000 inhabitants, located

the number of mailboxes that the distance from any part of the

settlements, with the exception of marginal area with significantly less density

buildings do not exceed 1 km to the nearest mailbox.



(2) a mailbox must be placed above all in those places, to

which the inhabitants of the settlements regularly attend for any other reason,

especially for shopping centers or near public transport stops.



(3) a mailbox must be collected on each working day.



section 16 of the



Exceptional cases where you may not be sure of delivery at the address of each

natural and legal persons



(1) delivery to the address of each natural or legal persons may not be

sure, if



and the road to the space) in your mailing address or delivery at this point

důvodnými are associated with fears of a threat to the life, health or property

or things in the possession of the operator,



(b)) place of delivery is located outside the residential unit and is not available after

publicly accessible roads or is available only on a public

accessible special purpose communications, whose technical condition makes it impossible to

the operators of the delivery and the unavoidable despite all efforts, or



(c)) has given the mail consignment value higher than 150 000.



(2) the use of exceptions referred to in paragraph 1 (b). a) and b) must be in writing

notified every natural person who lives in that place, and each

the legal entity that has in a given place, in particular, its headquarters, or

place of business, and the authority. The notification referred to in paragraph 2 must be made within 3

months from the date of the grant of the licence and the mailbox in each case

at least 1 month before the date on which it is to be used as exceptions

paragraph 1 (b). a) and (b)).



(3) the notification referred to in paragraph 2 is a challenge, to the exception of

the persons concerned have opted for another method of delivery, in particular:



and the delivery to the delivery address),



(b) the supply at a different location), or



(c)) the imposition of postal consignments or remitted the cash amounts in the establishment

the postal license holder. In the case referred to in point (a)) shall bear the costs

the establishment of a delivery crate operator.



§ 17



Extension of time




(1) on the written request of the addressee of the redeemed for any mail

extended deadline to pick up the mail or made

cash amounts for the addressee will be stored for the establishment

in the period referred to in the request. On request, the acceptance of this

request.



(2) at the request of the addressee of the redeemed in the establishment where the postal

the shipment or to be paid by the amount of money saved, extends the time limit for

pick up the stored mail, or the remitted sum of money.



(3) the time limit referred to in paragraphs 1 and 2 shall not be extended if it is in violation of the

with the mail contract with the shipper.



(4) the operations referred to in paragraphs 1 and 2 are part of the postal service

provided by the sender based on closed mailing agreement.



section 18



Change the storage mail



(1) on the written request of the addressee of the redeemed for any mail

saves the postal shipment or be paid by the money to pick up the

other addressee chosen by the establishment. On request, the acceptance

This request.



(2) at the request of the addressee of the redeemed in the establishment where the postal

the shipment or to be paid by the amount of money saved, prepare the stored

mail or to be paid by the amount of money to the collection for other than

the original establishment.



(3) the application referred to in paragraphs 1 and 2 may be granted in cases where the

the requested change would drop mail was associated with a disproportionate

complications, or if in the circumstances it was not possible

to uniquely identify mail and remitted a sum of money,

which the application refers.



(4) the operations referred to in paragraphs 1 and 2 are part of the postal service

provided by the sender based on closed mailing agreement.



§ 19



Change of place of delivery



(1) on the written request of the addressee of the redeemed in any mail,

by mail or to be paid by the amount of money in another place

than that of the mail address (hereinafter referred to as "dosílka"). On request, the

acceptance of this request.



(2) Dosílku cannot be granted if it is contrary to the postal contract

concluded with the shipper or if the circumstances were not

possible to uniquely identify mail and remitted the cash

the amounts to which the application relates.



(3) Dosílku can be terminated for any mail on the basis of the written

the appeal by the addressee. On request the revocation request is confirmed. Dosílku

and can be terminated by the operator, if due to the changed

in the circumstances it was no longer possible to uniquely identify mail

and remitted a sum for which it is to be dosílka. About

such a procedure, the applicant must be informed in writing without delay.



section 20



The exclusion of the replacement delivery



If it is possible to substitute delivery, which lies in the issue of postal

consignment or remitted a sum of other suitable natural person who

agrees that the postal item or a remitted amount of money

the addressee shall transmit at the same time, it must be possible to exclude this way

delivery to the addressee upon written request made at any post office.

On request, the acceptance of this request. Procedure referred to in the application is

part of the postal service provided by the sender based on closed

the mail contract.



section 21



Odnáška



At the written request of the addressee are saved mail or

remitted a sum agreed for the establishment without being made

their attempt of delivery at the address of the addressee. Odnáška cannot be negotiated

for cases where this would be contrary to the postal contract

with the sender. According to the request procedure is part of the postal service

provided by the sender based on closed mailing agreement.



section 22



The rate of basic services



(1) for the basic service pursuant to section 2 of the shipping times are measured

of postal items weighing up to 50 g. When measuring the transport time must

be achieved for the calendar year the outcome of at least 92% of postal items

delivered on the first working day following the day on which it was made

their postal administration.



(2) the measurement of the transmission time in accordance with paragraph 1 shall be taken in accordance with

the methods contained in the Czech technical standard which contains the method of measurement

the transit time between the service endpoints for individual mail

zásilky4) at which you want to use, it is considered that the measurement has been carried out and

the measurement result is competent to verify. The methodology for the implementation of the measure,

According to the postal license holder provides a measurement,

is subject to prior approval by the authority.



(3) the results of measurements of the transport times, including all supporting documents the outcome of the

the measurement shall be forwarded to the Office for the implementation of the audit, no later than

45 days from the date of termination of the measure referred to in paragraph 1.



Article 23 of the



Information on mailboxes



Each mailbox must be provided with information on

that shows the mailbox selection time, the name of the establishment,

that mailbox selection ensures its address and telephone number,

data on prices of basic services, under consideration in the case of

services referred to in § 2, if



and national postal mail) weight does not exceed 200 g



(b)) weight mail pieces abroad does not exceed 20 g.



section 24



Information about opening hours



(1) at the entrance to the premises in which they are provided basic services,

must be given information about the opening hours of the establishment, and in such a

in a way, that this information was visible even in a time when the establishment

closed.



(2) the information referred to in paragraph 1 is an indication that the mail in

the surrounding area provides essential services at a time when it does not provide local

establishment, and what is its opening hours.



§ 25



Information is available on request or at post offices, published



In the premises of ensuring the provision of at least one of the basic

services must be published or communicated on request information about:



and post offices and other premises), including their postal codes

numbers, addresses, opening times, telephone numbers, how to ensure the

servicing people on wheelchairs and persons who have a stroller with you

with the child,



(b)), which is given by the address specified as the address, including its

the name and postal code, or the name of the place of delivery and

its postal code,



(c)) cases where there is no guarantee of delivery at the address of each of the physical and

legal persons according to § 16 para. 1 (b). and) and (b)),



d) basic services, including the basic characteristics of these services,

that are crucial for the qualified choice of sender,

including the price list of services in the case of postal services abroad and

information that includes the designation of the individual countries of destination, or

shortcuts, in the form required by the postal terms and conditions,

information on foreign conditions applicable to each country of destination

and other information relating to the country of destination, including

information on customs regulations in force in the country of destination, if they have been

the postal license holder passed and if they can be for those interested in

the basic service is significant,



(e) the provisions of the postal conditions) relating in particular to the conditions,

compliance with which is necessary for the proper delivery at the location specified in the

postal address, alternative delivery options that may

be introduced on a proposal from the addressee, for information about the way in which the holder of the

the postal license is a coefficient for customs inspection relating to the

foreign postal services, as well as warning on necessary or possible

ways of cooperation with the postal license holder of the addressee when operations

related to customs control, how to

to claim the failure to fulfil obligations under the concluded contract or mail

damage arising from, information about how complaints are dealt with,

including the time limits within which they are to be dealt with,



f) abbreviations, that are used in the context of the services provided in

cases where users may encounter with them.



section 26



The information available in a manner allowing remote access



Manner allowing remote access must be on the

the postal license holder pages available:



and) information pursuant to § 25 (a). a) to (d)), and (f)),



(b)) for information about other appropriate ways to ensure the postal services;

If there is an appropriate way of ensuring postal services mobile handler

Instead, then, information about when and where the mobile workstation

reach you, and how it can be contacted,



(c)) featured designs writing addresses, in the case of postal services to the

International patterns of writing correct postal addresses to individual countries

destination.



section 27 of the



Information about changes to the postal network



(1) If a post office or other place of business of the holder of the postal licence,

in which it is operated by some of the basic services included in its

the postal licence, temporarily closed or canceled, you must have information about

This fact, and how to further ensure the availability of postal

services at the site published in the manner pursuant to § 24 para. 1 of 1


month prior to the date of its temporary closure or cancellation.



(2) the information referred to in paragraph 1 shall be forwarded within the time limit referred to in paragraph

1 in written form to the Office and basic local municipalities, which

may be affected by the change.



PART FOUR



section 28



Transitional provision



If the holder of the postal licence under art. II, section 2 of the Act No. 221/2012

SB. It plans to close an establishment in which it is carried out by one of the

basic services and that is operated at the date of entry into force of this

the Decree beyond the requirements under section 14, shall be obliged to sufficiently in

time prior to its closure discuss this intention

the basic territorial self-governing units, which may be the change

without prejudice to, and seek to ensure the availability of basic services in the

cooperation with a third party, or to ensure the availability of other

in an appropriate manner. The provisions of section 27 this is not affected.



PART FIVE



section 29



The effectiveness of the



This Decree shall enter into force on 1 January 2000. January 1, 2013.



President Of The Council:



PhDr. Dvorak, CSc., r.