464/2012 Sb.
DECREE
of 17 May. December 2012
on the determination of each of the primary services and specification of basic
quality of service requirements
Czech Telecommunication Office lays down pursuant to section 41 of Act No. 29/2000 Coll.
postal services and on amendments to certain laws (the law on postal
services), as amended by Act No. 221/2012 Coll., to implement section 3 (2). 3
the Act on postal services:
PART THE FIRST
BASIC PROVISIONS
§ 1
Definition of terms
For the purposes of this Ordinance, means the
and) by mail an establishment where the holder of the postal licence alone or
through a third party provides and ensures all the essential
services included in its postal license in order to ensure their
availability under section 14,
(b) a total of contiguously built-up settlement) part of the territory of the municipality which is
clearly separated from other buildings in the area, with the installation of several
neighbouring municipalities, which is directly linked, is considered as one
the seat unit; under the settlement, however, not be regarded as a whole separate objects
with minimum housing,
(c) the foreign operator) identified the foreign operator notified
Member countries of the Universal Postal Union as the operator is obliged to
on the territory of the country to participate in the provision of basic services to the
abroad or to provide basic postal services abroad.
PART TWO
TECHNICAL SPECIFICATION OF BASIC SERVICES
§ 2
Service delivery of postal items up to 2 kg
(1) upon provision of the service delivery of postal items up to 2 kg
the operator taking over mail nestvrzuje and recipient of its
the takeover shall not be acknowledged. In case of loss, theft or damage
mail, compensation does not provide. The place of delivery of the postal
the shipment is in the Czech Republic or abroad.
(2) in the case of services referred to in paragraph 1 the mass mailings
does not exceed 2 kg and its dimensions are a minimum of 14 x 9 cm. Biggest
dimension of postal consignments, does not exceed 60 cm and the sum of all three dimensions of 90
cm.
§ 3
Service delivery of postal packages up to 10 kg
(1) when providing the service of delivery of postal packages up to 10 kg, where
place of delivery
and in the Czech Republic), the operator of taking over mail nestvrzuje
and the recipient does not confirm its acceptance. In the case of loss, damage or
the loss of the contents of the mail, compensation does not provide;
b) abroad, the operator confirms takeover of mail and
Recipient confirms its acceptance. In the case of loss, damage or
the loss of the contents of the mail, compensation provides in the range
agreed in the contract.
(2) in the case of services referred to in paragraph 1 (b). and the weight of the mail)
the consignment
a) exceeds 2 kg and not exceeding 10 kg and its dimensions are at least 14
x 9 cm, or
(b)) does not exceed 2 kg, and at the same time one of the dimensions of the postal consignments
exceeds the dimensions specified for the postal item up to 2 kg in accordance with § 2
paragraph. 2 the second sentence.
(3) in the case of services referred to in paragraph 1 (b). (b)) the weight of the mail
the consignment does not exceed 10 kg and its dimensions are a minimum of 14 x 9 cm.
(4) the largest dimension of the consignments referred to in paragraph 2 (a). and) or (b)),
the place of delivery is in the Czech Republic, does not exceed 240 cm, and the sum
all three dimensions of 300 cm. for consignments to be delivered in
abroad, its greatest dimensions correspond to the dimensions laid down in the designated
a foreign operator or foreign operator with which
the operator has concluded a contract.
§ 4
Delivery service mail voucher amounts of money
(1) the service delivery of the sum of money the postal voucher includes mail
cash-cash voucher, postal voucher account-cash and postal
cash-voucher account.
(2) the provision of postal services cash-cash voucher
the amount of cash passes the operator in cash and its operator
receipt confirms. Payment of the sum of money shall be made in cash and
Recipient confirms takeover of sums of money. The place of supply of a sum of
in the Czech Republic or abroad.
(3) in the provision of postal service voucher account-cash cash
the amount of the non-cash transfer of cash to the operator passes
resources and the operator confirms. Payday cash
the amounts shall be made in cash, and the recipient of the takeover of a sum of
confirmed. The place of supply is the amount of money available in the Czech Republic.
(4) in the provision of postal services voucher cash-cash account
the amount of passes to the operator in cash and its acceptance by the operator
confirms. Payment of the sum of money shall be made by bank transfer
of funds and the recipient confirms takeover of sums of money.
The place of supply is the amount of money available in the Czech Republic.
§ 5
Delivery registered mail service
(1) when providing the service of delivery of the registered mail operator
the takeover of mail and the recipient confirms its acceptance.
Place of delivery of postal items is in the Czech Republic or abroad. In
the case of the loss of postal consignments, compensation provides a flat-rate
amount and in case of theft or damage mail is
compensation provides up to the amount specified by the sender, or
the amounts agreed for these cases in your contract. If the place of delivery
postal items in the Czech Republic, the flat-rate compensation
at least twenty times the price for this service for shipments the lowest
weight category. If the place of delivery of the postal item abroad,
the amount of the flat-rate compensation equivalent to 30 accounting and
the monetary units of International Monetary Fund special drawing rights
According to the average exchange rate announced by the Ministry of industry and trade
for the calendar year in the Postal Bulletin.
(2) in the case of services referred to in paragraph 1 the mass mailings
does not exceed 2 kg and its dimensions are a minimum of 14 x 9 cm. Biggest
dimension of the postal items shall not exceed 60 cm, and the sum of all three
dimensions 90 cm.
(3) within the service delivery of the registered mail shall be provided
the provision of:
and packing slip), which means providing written confirmation for
the sender proof of delivery of the mail to the recipient,
(b)) the delivery into his own hands, which means that the mail consignment
will be delivered:
1. If a natural person, the addressee to addressee only, agents of the addressee,
legal representative of the addressee or the addressee's agent of the legal representative,
2. If the addressee is a legal person, only the person entitled,
c) delivery by hand only the addressee, which means,
that mail addressed to the person will be delivered only
to the addressee.
(4) if the place of delivery of the postal item abroad,
the service referred to in paragraph 3 only if the specified foreign
the operator or foreign operator, that operator has
concluded contract.
§ 6
Service delivery of valuable consignments
(1) when providing the service of delivery of valuable consignments operator acceptance
mail confirms its acceptance, and the recipient has confirmed. In the case of
loss, theft or damage mail, compensation
provides up to the given values, which means the amount intended
the shipper or agreed in a contract for the amount of compensation.
The maximum amount of the given values may be limited by the operator,
postal consignments, the place of delivery is in the Czech Republic, however, not
be limited to less than 1 000 000 CZK. Place of delivery of postal items is
in the Czech Republic or abroad.
(2) in the case of services referred to in paragraph 1 the mass mailings
does not exceed 10 kg and its dimensions are a minimum of 14 x 9 cm. Biggest
dimension of the postal items, the place of delivery is in the Czech Republic,
does not exceed 240 cm and the sum of all three dimensions of 300 cm. With a postal
the consignment, which is to be delivered abroad, its largest dimensions
match the dimensions specified by the operator or designated foreign
a foreign operator with whom the operator has closed
the contract.
§ 7
Service not delivery of postal items up to 7 kg for the blind
persons
(1) for services not delivery of postal items up to 7 kg for
the blind person is the place of delivery of postal items in the Czech Republic, or
abroad.
(2) as the content of postal items in the provision of services referred to in paragraph
1 are the only things allowed for use by the blind, which means
documents captured with the palpable font for the blind, special papers for
the need of the blind, provided that the sender is a device used
the special needs of the blind (hereinafter referred to as "equipment for
the blind "), or sound recordings for personal use for the blind
condition that the sender or the addressee is a blind person or a device for
the blind. Mail is wrapped so that it was possible without breaking
packaging check its contents. Mass mailing does not exceed 7
kg. The dimensions of the postal items are at least 14 x 9 cm. Largest dimension
the consignment does not exceed 60 cm, and the sum of the three dimensions of 90 cm.
(3) in the provision of services not delivery of postal items up to 7
kg for a blind person the operator taking over mail nestvrzuje
and the recipient does not confirm its acceptance. In the case of loss, damage or
the loss of the contents of the mail, compensation does not provide.
(4) service not delivery of postal items up to 7 kg for the blind
the person also includes the delivery of the registered mail. If it is within the framework of this service
the sender requested delivery of the registered mail, the operator
the takeover of mail and the recipient confirms its acceptance.
In the case of loss of mail, compensation provides a flat-rate
amount and in case of theft or damage mail is
compensation provides up to the amount specified by the sender, or
the amounts agreed in the contract. If the place of delivery of postal items
in the Czech Republic, the flat-rate compensation of at least
twenty times the price for the service by registered mail pursuant to § 5 of the lowest
weight category. If the place of delivery of the postal item abroad,
the amount of the flat-rate compensation equivalent to 30 accounting and
the monetary units of International Monetary Fund special drawing rights
According to the average exchange rate announced by the Ministry of industry and trade
for the calendar year in the Postal Bulletin.
§ 8
The basic foreign postal services
In the provision of basic postal services abroad is covered by the
delivery of the postal items or remitted a sum of money in the context of
foreign postal services, which is by nature similar to any of the
the essential services referred to in paragraph 2 and 3, section 4, paragraph 4. 2, §§ 5 to 7, and section 12. U
the postal service, which can be arranged dodejku [§ 5 para. 3 (a))],
ensuring the provision of this service.
§ 9
Service delivery postal packages over 10 kg given abroad
Service delivery postal packages over 10 kg given abroad includes
delivery of postal packages, whose weight exceeds 10 kg, and at the same time
does not exceed 20 kg, in the context of foreign postal services, whose supply
It was agreed at the specified foreign operator.
§ 10
International Service odpovědek
International odpovědek service ensures the exchange of international odpovědky
issued by the International Bureau, the Universal Postal Union and purchased in
any member country of the Universal Postal Union for postage stamps in
the nominal value of which corresponds to the lowest price for the service delivery of mail
consignment in accordance with § 2 abroad, transported over the fastest way
regardless of the country of destination.
§ 11
Reply service of consignments in international trade
(1) service reply consignments in international trade enables you to pay
the prices of postal services on delivery of the postal items whose weight
does not exceed 50 g in the framework of the basic postal services pursuant to § 2, the
place of delivery is abroad, in case that a foreign addressee
the designated foreign operators had undertaken to pay the price at delivery.
(2) service under paragraph 1 is provided for responsible shipments
sent back abroad.
§ 12
Service delivery tiskovinového bags
(1) for the supply of services the place of supply is tiskovinového bags of mail
shipments abroad.
(2) as the content of postal items in the provision of services referred to in paragraph 1
only are allowed, which means newspapers, periodicals, books
and similar printed documents. Mass mailing does not exceed 30
kg.
(3) in providing service delivery tiskovinového bag Organizer
the takeover of mail and the recipient of the nestvrzuje
shall not be acknowledged. In case of loss, theft or damage mail
the shipment, compensation does not provide.
(4) service delivery tiskovinového delivery includes the recommended bags
tiskovinového bags. In this case, the operator of taking over the postal
the shipment and the consignee confirms its acceptance. In case of loss
mail, compensation provides in the case of a flat rate of
theft or damage compensation provides up to
the amount determined by the sender or the amount agreed upon in the contract.
Lump-sum compensation equivalent to the value of the corresponding 150 accounting and
the monetary units of International Monetary Fund special drawing rights
According to the average exchange rate announced by the Ministry of industry and trade
for the calendar year in the Postal Bulletin.
section 13 of the
The official service of documents
In particular, it will allow the delivery of basic services into their own hands, delivery to the
custom only the addressee, provide packing slips, specifying the deadline
to save the changes to the mail and the exclusion of the place of delivery, according to the
requirements under other legislation governing the rules for
the official service of documents, in particular in criminal, administrative, tax and
by number).
PART THREE
THE BASIC QUALITY REQUIREMENTS
§ 14
The availability of post offices
(1) Sufficient density of post offices is ensured if it is operated by the post office
and) in each village, which has a population of 2 500 and more,
(b)) in each village, which has less than 2 500 inhabitants, and in which, at the date
entry into force of this Decree, a post Office operated at the same time and there is a
registry úřad2), a general building úřad3) or to the first and primary school
second stage,
(c)) in the villages so that the travel distance from any place in the village
on the territory of the Czech Republic to the post Office do not exceed 10 km,
(d)) so that the distance from anywhere except in the territory of that
exclusively for purposes other than housing in the village, which has more than 2
500 inhabitants, the post office was not more than 2 km.
(2) the request referred to in paragraph 1 (b). (c)) may not be achieved for 5%
the population residing within the mail, if the availability
basic services provided in any other way.
(3) the requirement referred to in paragraph 1 (b). (d)) may not be achieved for 5%
the population of the municipality, provided that the requirement referred to in paragraph
1 (b). (c)).
(4) post office referred to in paragraph 1 shall be available to the public every working
day so that the sum of the opening hours amounted to at least 15 of the week
has 5 working days.
(5) if it satisfies the requirements referred to in paragraphs 1 to 4 more establishments,
the mail shall be deemed an establishment, which is the public most
used in a range of basic services included in your license.
§ 15
Availability of mailboxes
(1) Sufficient density of mailboxes is provided, if it is
and in each regional unit) that has not more than 10 000 inhabitants, located
the number of mailboxes to every 1 000 initiated and
residents felt at least one mailbox. This requirement
You may not be satisfied if the requirement referred to in subparagraph (b));
(b)) in any settlement of the whole, which has more than 10 000 inhabitants, located
the number of mailboxes that the distance from any part of the
settlements, with the exception of marginal area with significantly less density
buildings do not exceed 1 km to the nearest mailbox.
(2) a mailbox must be placed above all in those places, to
which the inhabitants of the settlements regularly attend for any other reason,
especially for shopping centers or near public transport stops.
(3) a mailbox must be collected on each working day.
section 16 of the
Exceptional cases where you may not be sure of delivery at the address of each
natural and legal persons
(1) delivery to the address of each natural or legal persons may not be
sure, if
and the road to the space) in your mailing address or delivery at this point
důvodnými are associated with fears of a threat to the life, health or property
or things in the possession of the operator,
(b)) place of delivery is located outside the residential unit and is not available after
publicly accessible roads or is available only on a public
accessible special purpose communications, whose technical condition makes it impossible to
the operators of the delivery and the unavoidable despite all efforts, or
(c)) has given the mail consignment value higher than 150 000.
(2) the use of exceptions referred to in paragraph 1 (b). a) and b) must be in writing
notified every natural person who lives in that place, and each
the legal entity that has in a given place, in particular, its headquarters, or
place of business, and the authority. The notification referred to in paragraph 2 must be made within 3
months from the date of the grant of the licence and the mailbox in each case
at least 1 month before the date on which it is to be used as exceptions
paragraph 1 (b). a) and (b)).
(3) the notification referred to in paragraph 2 is a challenge, to the exception of
the persons concerned have opted for another method of delivery, in particular:
and the delivery to the delivery address),
(b) the supply at a different location), or
(c)) the imposition of postal consignments or remitted the cash amounts in the establishment
the postal license holder. In the case referred to in point (a)) shall bear the costs
the establishment of a delivery crate operator.
§ 17
Extension of time
(1) on the written request of the addressee of the redeemed for any mail
extended deadline to pick up the mail or made
cash amounts for the addressee will be stored for the establishment
in the period referred to in the request. On request, the acceptance of this
request.
(2) at the request of the addressee of the redeemed in the establishment where the postal
the shipment or to be paid by the amount of money saved, extends the time limit for
pick up the stored mail, or the remitted sum of money.
(3) the time limit referred to in paragraphs 1 and 2 shall not be extended if it is in violation of the
with the mail contract with the shipper.
(4) the operations referred to in paragraphs 1 and 2 are part of the postal service
provided by the sender based on closed mailing agreement.
section 18
Change the storage mail
(1) on the written request of the addressee of the redeemed for any mail
saves the postal shipment or be paid by the money to pick up the
other addressee chosen by the establishment. On request, the acceptance
This request.
(2) at the request of the addressee of the redeemed in the establishment where the postal
the shipment or to be paid by the amount of money saved, prepare the stored
mail or to be paid by the amount of money to the collection for other than
the original establishment.
(3) the application referred to in paragraphs 1 and 2 may be granted in cases where the
the requested change would drop mail was associated with a disproportionate
complications, or if in the circumstances it was not possible
to uniquely identify mail and remitted a sum of money,
which the application refers.
(4) the operations referred to in paragraphs 1 and 2 are part of the postal service
provided by the sender based on closed mailing agreement.
§ 19
Change of place of delivery
(1) on the written request of the addressee of the redeemed in any mail,
by mail or to be paid by the amount of money in another place
than that of the mail address (hereinafter referred to as "dosílka"). On request, the
acceptance of this request.
(2) Dosílku cannot be granted if it is contrary to the postal contract
concluded with the shipper or if the circumstances were not
possible to uniquely identify mail and remitted the cash
the amounts to which the application relates.
(3) Dosílku can be terminated for any mail on the basis of the written
the appeal by the addressee. On request the revocation request is confirmed. Dosílku
and can be terminated by the operator, if due to the changed
in the circumstances it was no longer possible to uniquely identify mail
and remitted a sum for which it is to be dosílka. About
such a procedure, the applicant must be informed in writing without delay.
section 20
The exclusion of the replacement delivery
If it is possible to substitute delivery, which lies in the issue of postal
consignment or remitted a sum of other suitable natural person who
agrees that the postal item or a remitted amount of money
the addressee shall transmit at the same time, it must be possible to exclude this way
delivery to the addressee upon written request made at any post office.
On request, the acceptance of this request. Procedure referred to in the application is
part of the postal service provided by the sender based on closed
the mail contract.
section 21
Odnáška
At the written request of the addressee are saved mail or
remitted a sum agreed for the establishment without being made
their attempt of delivery at the address of the addressee. Odnáška cannot be negotiated
for cases where this would be contrary to the postal contract
with the sender. According to the request procedure is part of the postal service
provided by the sender based on closed mailing agreement.
section 22
The rate of basic services
(1) for the basic service pursuant to section 2 of the shipping times are measured
of postal items weighing up to 50 g. When measuring the transport time must
be achieved for the calendar year the outcome of at least 92% of postal items
delivered on the first working day following the day on which it was made
their postal administration.
(2) the measurement of the transmission time in accordance with paragraph 1 shall be taken in accordance with
the methods contained in the Czech technical standard which contains the method of measurement
the transit time between the service endpoints for individual mail
zásilky4) at which you want to use, it is considered that the measurement has been carried out and
the measurement result is competent to verify. The methodology for the implementation of the measure,
According to the postal license holder provides a measurement,
is subject to prior approval by the authority.
(3) the results of measurements of the transport times, including all supporting documents the outcome of the
the measurement shall be forwarded to the Office for the implementation of the audit, no later than
45 days from the date of termination of the measure referred to in paragraph 1.
Article 23 of the
Information on mailboxes
Each mailbox must be provided with information on
that shows the mailbox selection time, the name of the establishment,
that mailbox selection ensures its address and telephone number,
data on prices of basic services, under consideration in the case of
services referred to in § 2, if
and national postal mail) weight does not exceed 200 g
(b)) weight mail pieces abroad does not exceed 20 g.
section 24
Information about opening hours
(1) at the entrance to the premises in which they are provided basic services,
must be given information about the opening hours of the establishment, and in such a
in a way, that this information was visible even in a time when the establishment
closed.
(2) the information referred to in paragraph 1 is an indication that the mail in
the surrounding area provides essential services at a time when it does not provide local
establishment, and what is its opening hours.
§ 25
Information is available on request or at post offices, published
In the premises of ensuring the provision of at least one of the basic
services must be published or communicated on request information about:
and post offices and other premises), including their postal codes
numbers, addresses, opening times, telephone numbers, how to ensure the
servicing people on wheelchairs and persons who have a stroller with you
with the child,
(b)), which is given by the address specified as the address, including its
the name and postal code, or the name of the place of delivery and
its postal code,
(c)) cases where there is no guarantee of delivery at the address of each of the physical and
legal persons according to § 16 para. 1 (b). and) and (b)),
d) basic services, including the basic characteristics of these services,
that are crucial for the qualified choice of sender,
including the price list of services in the case of postal services abroad and
information that includes the designation of the individual countries of destination, or
shortcuts, in the form required by the postal terms and conditions,
information on foreign conditions applicable to each country of destination
and other information relating to the country of destination, including
information on customs regulations in force in the country of destination, if they have been
the postal license holder passed and if they can be for those interested in
the basic service is significant,
(e) the provisions of the postal conditions) relating in particular to the conditions,
compliance with which is necessary for the proper delivery at the location specified in the
postal address, alternative delivery options that may
be introduced on a proposal from the addressee, for information about the way in which the holder of the
the postal license is a coefficient for customs inspection relating to the
foreign postal services, as well as warning on necessary or possible
ways of cooperation with the postal license holder of the addressee when operations
related to customs control, how to
to claim the failure to fulfil obligations under the concluded contract or mail
damage arising from, information about how complaints are dealt with,
including the time limits within which they are to be dealt with,
f) abbreviations, that are used in the context of the services provided in
cases where users may encounter with them.
section 26
The information available in a manner allowing remote access
Manner allowing remote access must be on the
the postal license holder pages available:
and) information pursuant to § 25 (a). a) to (d)), and (f)),
(b)) for information about other appropriate ways to ensure the postal services;
If there is an appropriate way of ensuring postal services mobile handler
Instead, then, information about when and where the mobile workstation
reach you, and how it can be contacted,
(c)) featured designs writing addresses, in the case of postal services to the
International patterns of writing correct postal addresses to individual countries
destination.
section 27 of the
Information about changes to the postal network
(1) If a post office or other place of business of the holder of the postal licence,
in which it is operated by some of the basic services included in its
the postal licence, temporarily closed or canceled, you must have information about
This fact, and how to further ensure the availability of postal
services at the site published in the manner pursuant to § 24 para. 1 of 1
month prior to the date of its temporary closure or cancellation.
(2) the information referred to in paragraph 1 shall be forwarded within the time limit referred to in paragraph
1 in written form to the Office and basic local municipalities, which
may be affected by the change.
PART FOUR
section 28
Transitional provision
If the holder of the postal licence under art. II, section 2 of the Act No. 221/2012
SB. It plans to close an establishment in which it is carried out by one of the
basic services and that is operated at the date of entry into force of this
the Decree beyond the requirements under section 14, shall be obliged to sufficiently in
time prior to its closure discuss this intention
the basic territorial self-governing units, which may be the change
without prejudice to, and seek to ensure the availability of basic services in the
cooperation with a third party, or to ensure the availability of other
in an appropriate manner. The provisions of section 27 this is not affected.
PART FIVE
section 29
The effectiveness of the
This Decree shall enter into force on 1 January 2000. January 1, 2013.
President Of The Council:
PhDr. Dvorak, CSc., r.
