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Shenyang Municipal Government Service Management Approach

Original Language Title: 沈阳市政务服务管理办法

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Chapter I General

Article 1 promotes the rule of law, innovation, services, integrity and government-building in order to strengthen the management of political services, and develops this approach in line with the relevant legal provisions such as the National People's Republic of China's administrative licence law.

Article 2 refers to the activities of municipal and district, district (commune) government departments, legal regulations authorizing organizations to carry out administrative clearance and public service projects in accordance with the law.

Article 3. This approach applies to the administration of the city's services.

Article IV provides executive bodies for the management of government services in the city and district, district (market) offices to organize, manage and coordinate the work of government services; and is responsible for the construction and operation of the Governance Service Centre.

Article 5

Chapter II

Article 6. Governments of municipalities and districts, districts and counties (markets) should establish a government service centre to concentrate on matters of government services. The Political Service Centre should harmonize names, harmonize the mark of sites and harmonize operational models.

Article 7. Governments of municipalities and districts, districts and counties (markets) should incorporate the politico-service centres into the building of the basic public service system, and the operation of the service centre's management structure is included in the Government's financial budget.

Article 8. Governments of municipalities and districts, districts and counties (markets) should strengthen the informationization, digitization and development of the services network data exchange platform and ensure that online government services operate in an orderly manner.

Article 9. The Urban Service Management Office should develop standards and norms for political service services and promote the scientificization, institutionalization and standardization of government services.

Article 10 provides for the development of a directory on matters related to the administration of political services, both urban and district, and district (market) administration offices.

Article 11. Staff members who perform business services shall be administrators of the services sector or agents of the cause of government service matters authorized by law.

The Office of Governance Services should conduct eligibility reviews, operational training and management of government service staff. Political service staff should maintain relative stability, with a general focus of more than two years, accepting the dual leadership of the Office of Governance and the field presence.

The Political Affairs Service Centre is responsible for conducting an evaluation of the staff of the political service and bringing the results to the department.

Article 12 The municipal and district, district (market) services should concentrate this sector's affairs service matters on an internal structure that integrates into government service centres and establish specialized service windows.

Public service matters such as central, provincial vertical management and water supply, heating and electricity can be included in the centralization of the SPS Centre.

The Government of the people at this level agreed that the guidance and supervision of the Office for the Management of SPS should be accepted as a result of constraints relating to precision, sites and other factors that restrict access to government services or the establishment of a separate office of office (the sub-centres).

Article 13. The Government of the city and district, district (community) should focus its services on publicizing information, including through e-learning, websites or public information columns.

Chapter III

Article 14. Governments of municipalities and districts, districts and territories (markets) should establish a list of powers and responsibilities for political service services, organize regular clearance and adjustment of matters of political service on a regular basis, and adjust the results to be made available to society in the form of government announcements.

There is no legal basis for the approval of matters such as self-appointment or administrative licence.

Article 15 Department services are responsible for the development of guidance and model texts on matters of political service, which will regulate and review with the relevant departments on the statutory basis for matters of government services, the application element, the procedures for processing, the time frame.

The statutory basis for matters of political service, the elements of the application and changes in the procedure are governed by the law, and the services of the political service should be given timely social announcements and be sent to the Office of Governance Services Management.

The applicant has the following rights:

(i) Advisory, application;

(ii) Processing and outcome queries;

(iii) Oversight, review and advice, recommendations, complaints and reports on the work of the Office of Political Affairs Services and the Office of Governance Services and its staff;

(iv) The administrative decisions made by the political service service services may be contested by law for administrative review or administrative proceedings.

Article 17 provides for the first-hand and one-time notification of matters of government services.

(i) When the applicant conducts the relevant business, the first-served sector should be responsible for providing guidance, presentation or response services to the applicant.

(ii) When the applicant conducts the relevant business, the staff shall inform the applicant on a one-time basis of basic information, time frames, procedures, elements, etc., on the basis that the material is not fully or in accordance with the statutory form, all the material required to be added in writing.

The applicant's request for political services should submit the relevant material and reflect the true situation in accordance with the law.

Article 19 applies to matters that fall within the purview of the services of the Government, the material is fully and in accordance with the statutory form, and shall be given to the applicant a written certificate indicating the date of receipt.

Through the online service platform, the political service services should complete the review of the application material within the second working day and inform the applicant whether it is admissible. It was agreed that the notice was automatically generated at the online service platform.

Article 20 of the application does not fall within the scope of the duties of this sector, and the sectors receiving the application should inform the applicant of the application to the relevant political services sector.

The matter of application is not subject to approval by law, such as administrative licences, and the authorities receiving the application should inform the applicant of the reasons for not requiring the application.

Article 21, whether the application is incomplete or incompatible with the statutory form, the political service services should inform the applicant on a one-time basis of the full material that is required to be filled and the written voucher, and that the obligation is not fulfilled and is admissible from the date of receipt of the request.

The applicant's application through the online government service platform should inform the applicant of the full material needed to be filled through the online government service platform.

Article 2, according to the different modalities of the process, matters of government services may be dealt with, committed and jointly processed.

(i) Time. In cases where the process is simple, declared material is fully and accessible, the receiving sector should be closed; the applicant's declaration of material is incomplete, the receiving sector should have a supplementary information notice and be closed after the applicant's replacement of the material.

(ii) Commitments. For procedural complexity, matters such as on-site survey, clearance, logic or hearing are required to receive sector-wide clearance of declaration materials, to meet the declared conditions, to formally receive the matter and to proceed within the specified time frame; the applicant's declaration is incomplete, and the receiving sector should have a supplementary material notice. In advance of the time frame, the applicant should be informed in a timely manner; the exceptional situation is over time and written statements should be made.

(iii) Jointly. The issue of governance services involves more than two sectors, coordinated by the Office of the Governance of the Department of Political Affairs, and is governed by the principles of harmonization of admissibility and synchronization.

In addition to the provisions of the law, the provision of government services cannot be charged with any costs.

In accordance with the provisions of the law, the collection of fees should be made subject to the publication of statutory projects and fees standards and the uniform payment of the window established by the Political Service Centre.

Article 24 provides that the services of the political service shall be used in a uniform manner following the approval of matters relating to the administration of justice.

The approval of the special chapter is limited to the use of the services centre.

Chapter IV Governance services oversight

Article 25 Governments of municipalities and districts, districts and counties (markets) should incorporate the work of the political service into the performance appraisal of the responsibilities of the party's wind and integrity.

Article 26 Government services should be open to society by law, receive public scrutiny and establish a public satisfaction evaluation system for good governance services.

Article 27 states that, in one of the following cases, the Office of the Governance of the Department of Political Affairs has been brought to the attention of the Government of the people at this level; in serious circumstances, accountability is given to the heads of departments and those directly responsible in accordance with the relevant provisions:

(i) The presence of the Centre for Political Affairs;

(ii) To receive applications without the consent of the Government of the people at this level to places outside the politico service centre;

(iii) There should be no presence in the author;

(iv) Unfulfilled responsibilities and consular responsibilities with respect to matters of harmonization and joint administration services;

(v) It should be indicative and not indicative;

(vi) The hearings should be held without hearing;

(vii) Violations of article 23 of this approach;

(viii) Other violations of the regulations governing the management of political services.

Article 28, in one of the following cases, is communicated by the Office of the Administration of Political Affairs to the Office of the Department responsible for the change of authority; in serious circumstances, accountability is given to the heads of departments and those directly responsible in accordance with the relevant provisions:

(i) To grant decisions that are not in accordance with statutory conditions or beyond the duty;

(ii) Inadmissibility of applications consistent with statutory conditions or in the absence of a decision within the commitment period;

(iii) The applicant's submission of the application is incomplete, incompatible with the statutory form and not fulfilling a one-time notification obligation;

(iv) In the process of admissibility, review, decision-making and administration services, the applicant has not complied with the statutory notification obligations;

(v) In the course of the window service, it is true that it is true;

(vi) Other violations of the regulations governing the management of political services.

Article 29 Staff members in the political service service services are treated by law by the inspectorate in violation of charges, abuse of authority, bribe, bribery and other acts that undermine the legitimate rights and interests of the applicant.

Chapter V

Article 33

Article 31, which was implemented effective 1 August 2015, has been repealed at the same time by the administrative approval of a number of provisions in the city of Shenung (Act No. 12 of the Municipal Government [2002]).