Key Benefits:
(Health No. 67 of 29 November 2002) Article 1, in order to improve the investment environment in the city, deal with corporate complaints in a timely and impartial manner, guarantee the legitimate rights and interests of business and business investors, and develop this approach in line with the relevant laws, regulations and regulations. Article 2 organizes a variety of enterprises and their investors (including the lakes, gold parks, wards, wards, rivers, etc.) in the city area (including the cyclones, treasury, gold parks, creativity, creativity, creativity, creativity, etc.), and the various enterprises and their investors (hereinafter referred to as complainants) in violation of their legitimate rights and interests, and the application of the complaint. Complaints and treatments of central, provincial depository units are carried out in the light of this approach. Article 3. The Government of the city is united in the management of corporate complaints in the urban areas. The Urban Enterprise Complaints Centre is located in the Urban Enterprise Investment Management Service Centre, a specialized agency for the Government of the city to receive complaints from the city's enterprises (hereinafter referred to as the municipal complaints receiving sector) and is responsible for the organization of the scheme. Article IV. Organizations that are competent to administer the functions of public affairs (hereinafter referred to as the responsibility for the handling of complaints) authorized by the immediate executive organs of the State of the District, the law and regulations shall designate relevant institutions or specialized personnel to deal with corporate complaints in the region, this unit, and to receive guidance from the municipal complaints receiving sector. Article 5 The complainant considers that the complainant has one of the following acts that undermine his legitimate rights and interests, and can lodge a complaint to the municipal authorities: (i) Failure to perform the statutory duties; (ii) Violations of the right of the complainant to operate and other legitimate rights and disrupt the normal production order of the complainant; (iii) Contrary to the State's provisions to collect property and assess costs; (iv) Execution of administrative penalties and administrative coercive measures in violation of the law; (v) Violations of the commitments relating to services; (vi) The attitude of the staff member concerned to work is harsh, deliberately harassed or vested in private. Article 6. The complainant shall submit a complaint to the Municipal Complaints and Complaints Unit in real name. The complaint shall be made either in Chinese or in accordance with the Chinese translation and shall contain the name, residence, and the name of the complainant or the contact person (the name of the unit), residence, contact. Complaints are individuals and are difficult to write a complaint and may be made available, subject to confirmation by a directory of staff members in the municipal complaints. Article 7. Complaints by the municipality in conformity with the following conditions shall be admissible: (i) There is a clear complaint target and the complainant is covered by article II of this scheme; (ii) The complainant has a direct stake in the matter of the complaint; (iii) The specific processing of requests and factual grounds and the provision of the corresponding evidentiary material; (iv) The scope of admissibility under article 5 of this approach. Article 8. The complainant's multiple complaints against the complainant can be consolidated. The same matter of complaint should be consolidated for multiple complainants. The following complaint under article 9, which is inadmissible by the municipality: (i) Cases before the People's Court, the executive review body, the arbitration body; (ii) Complaints which have been impaired by force majeure; (iii) Complaints of security and criminal cases; (iv) The law, legislation and regulations expressly specify complaints received by other bodies. The complaints were terminated by the complainant to initiate administrative proceedings before the People's Court, or to submit administrative reviews to the executive review body, or to arbitration and to the arbitration body after they were received, and the municipal complaints were not processed. Article 10 Complaints by the municipality concerning the handling of complaints shall identify facts and responsibilities and address them by law. Article 11. The municipal complaints admissible sector shall be executed in accordance with the following procedures: (i) Upon receipt of a complaint by the municipality, a review was conducted within three working days of the date of receipt of the complaint and the decision to admissibility. A decision to be taken in accordance with the conditions under which it is admissible; a decision to be inadmissible incompatible with the conditions set forth in this approach and to notify the complainant in writing of the reasons. (ii) Received complaints by the municipal complaint and dispose of complaints by: 1 - Clear and responsible general complaints matters and handover of counterpart complaints processing responsibilities. Complaints processing of general complaints by the responsible unit shall be received within one working day, and 10 working days will be closed and the results will be dealt with in writing in response to the municipal complaints admissible sector. The municipal complaints admissible sector shall notify the complainant in writing of the outcome within three working days of the date of receipt of the results of the treatment of the responsible unit. In the light of the complexity of the situation and the general question of complaints involving multiple sectors, direct coordination could be made of the investigation and decision-making of the complaints-handling unit; and a decision on the treatment of the responsible unit should be taken after the terms of reference. The general complaint of the complaints processed by the Complaints Responsibilities Unit with respect to the requests of the Office shall be collected within one working day and, in 20 working days, submitted written responses to the municipal complaints admissible. The municipal complaints admissible sector shall, within three working days of the date of the decision, communicate the decision to the responsible unit or the complaintee, for a period of time, and inform the complainant in writing. Significant complaints of a full-fledged nature should be identified within 20 working days to address the facts of the complaint and to present recommendations to the Government of the people of the city. The municipal complaints admissible sector shall, within five working days of the date of receipt of the decision of the Government of the city, communicate the decision to the responsible unit for the processing of the complaint or the complainant, for a period of time; and inform the complainant in writing. (iii) The complaint treatment of the responsible unit or the applicant shall be carried out within a specified period of time; the reasons shall be given to the municipality for the admissibility of the complaint due to the extension of the execution period. The Municipal Complaints and Complaints Unit shall be responsible for tracking, catalyding the responsible unit for the handling of complaints or being apprehended by the complainant and explaining the causes and progress. The specific definition criteria for general complaints matters, general complaints matters, major complaints matters are set out in subparagraph (ii) of the previous paragraph, and are set out separately by the municipal complaints-proceeding services. Article 12. The complaint party considers that the victim's interest or other relationship with the staff of the municipal complaints receiving department may affect fair treatment and may apply to the municipal complaints receiving sector for the avoidance of the staff member; and whether the municipal complaints are to be decided on the merits. The complainant shall provide the evidence of the complaint, if any. The content of the complaint is verified by the municipal complaint admissible sector incompatible with the facts, and the municipal complaint is admissible. The complaintee shall assist the municipal complaint receiving department or the complaints processing unit to investigate complaints and to refrain from suppressing and combating retaliation against the complainant. Article 14. The complainant has the right to be informed of the handling of the complaint and has the right to change and abandon the request for complaints. Changes or waivers of a complaint request shall be made in writing and justify. The complainant may lodge a complaint on the matter of the complaint, but must provide the relevant factual basis or the evidence. Article 15. Receiving the municipal complaint to the receiving sector or the responsibility for the handling of complaints shall be confidential in relation to the commercial secrets and personal privacy of enterprises in the handling of complaints. Article 16 challenged the results of the complaint by the complainant, which could be reviewed in writing by the municipal complaints. Complaints were reviewed and considered wrong and should be reprocessing; they were considered correct and no longer dealt with, and the complainant could not be retroactive. Article 17. The complainant shall not intercede public official vehicles in the receiving sector and shall not prejudice public and private property in the reception facility, and shall not be subject to accommodation, insult, beating, threat of reception, and shall not bring dangerous goods, explosive devices and controllers into a reception facility. Article 18 Repress or combat reprisals by the complainant against the complainant, and the persons responsible are administratively disposed of by their units or superior authorities; constitutes an offence and are held by the judiciary in accordance with the law. Article 19 The act of the complainant caused the economic loss of the complainant and should be subject to civil liability by law. The complainant's complaints were misleading, fabricated facts, slandering the others, and were rectified by the municipal complaints, which constituted criminality by the judiciary. Article 20 Responsibilities for the handling of complaints by the Complaints Unit with respect to the referral of complaints to the municipal prosecution service are deemed to be criticized by the municipal complaint-seeking department and the administrative disposition of those responsible may be recommended by the responsible person in respect of his or her unit or the superior authority. Article 21, the Complaints Unit or the complainant's decision taken by the municipal people's Government or the municipality to deal with the admissibility of the complaint was delayed or dismissed by the Municipal Complaints and was criticized by the Municipal Complaints and the persons concerned may recommend that their units or superior authorities be given administrative disposal. Article 22 rejects, impedes, peripherals, violates the law of public officials in the prosecution sector, which is not yet a crime punishable by the public security sector in accordance with the Regulations on the Safety and Security of the People's Republic of China; constitutes an offence punishable by law by the judiciary. Article 23 of the Municipal Complaints and Abuse of Power, Instruction of Private Injuries, Defensive Constitutive Instruction, is subject to administrative disposition by the unit of the institution; constitutes an offence and criminal responsibility by the judiciary. Article 24, LL, Clarification of Seas, and the People's Government of South Macao, may develop local corporate complaints management approaches, taking into account this approach. Article 25 |
