Shantou City Enterprises Management

Original Language Title: 汕头市市区企业投诉管理办法

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(November 21, 2002 Government of Shantou 75th Executive meeting announced on November 29, 2002 Government of Shantou, 67th), first to improve the investment environment in the city, deal with complaints promptly and impartially, protect the legitimate rights and interests of the enterprises and enterprises, according to the relevant laws and regulations, combined with the city's actual, these measures are formulated.
    Second article where in urban (including longhu, and jinyuanqu, and shengping, and dahao, and hepuqu, with) range within held of various enterprise and investors (following referred to complaints people), on enterprise in investment, and construction, and production, and business, activities in the for city, and District Government directly under the administrative organ, and legal regulations authorized of has management public affairs functions of organization, and administrative organ law delegate of organization and staff (following referred to was complaints people) violations its lawful rights and interests of and proposed of complaints and the processing, applies this approach.
    Complainants to Central and provincial units stationed in Shantou and handling of complaints, in accordance with the measures implemented.
    The third municipal people's Government exercise unified leadership, organization, coordinated urban enterprises management.
    Municipal Enterprise complaint handling centre, located in the municipal investment service center, is accepting urban enterprises, people's Government of the specialized agencies (hereinafter complaint handling sector), is responsible for implementation of the measures.
    Fourth city and district governments directly subordinate to the Executive authority, authorized by the laws and regulations to administer public affairs functions of the Organization (hereinafter referred to as complaint-handling units) shall designate the relevant institutions or specialized personnel, responsible for the region, the enterprises covered by the subject of complaint and accepts complaints departments of the city guide. Fifth article complaints people think was complaints people has following damage its lawful rights and interests of behavior one of of, can to city complaints accepted sector complaints: (a) not perform statutory duties of; (ii) violations complaints people right and other lawful rights and interests of of, disrupt complaints people normal production business order of; (three) violation national provides levy property, and assessed costs of; (four) illegal implementation administrative punishment and administrative forced measures of; (five) violation about service commitment of; (six) about staff work attitude bad,
    Deliberately or abuse. Sixth, complaints, complainants should be in solid form to submit complaints.
    Complaints should be in Chinese or the translation into Chinese, setting out the company name, domicile of the respondent, as well as complainants or contact name (company name), address, and contact.
    The complainant is an individual, and have difficulty writing the complaint, you can say, but complaints, staff signature confirmation on the record.
    Seventh article city complaints accepted sector on meet following conditions of complaints should accepted: (a) has clear of complaints object, and was complaints people is this approach second article provides range of; (ii) complaints people and complaints matters has directly interest relationship; (three) complaints matters has specific of processing requests and facts according to, and provides corresponding of evidence material; (four) belongs to this approach fifth article provides accepted range of. Eighth complainant respondent filed multiple complaints, can be merged to accept.
    Brought against a respondent affected by a number of the complainants the same complaint, should be merged to accept.
    Nineth following complaints inadmissible complaints departments: (a) people's courts, the administrative body for reconsideration, arbitration cases processed; (b) the complaints detriment of the human rights complaints due to force majeure, (iii) police complaints and criminal cases (iv) laws, regulations, complaints that have been expressly accepted by the other institutions.
    Complainants will be the subject of complaint to the people's court administrative proceedings, presented to the administrative reconsideration or administrative review, or after accepting arbitration and arbitration bodies, complaints shall lapse, Municipal Department of complaints no longer be handled.
    The tenth City Department of complaints handling complaints, shall ascertain the facts and responsibility, dealt with according to law. 11th, complaints Department for complaints should be implemented in accordance with the following procedures: (a) the complaints after the Department received a complaint, on receipt of the complaint within 3 working days from the date of examination and make a decision on whether to accept.
    To meet the conditions for acceptance as provided herein, make a decision on admissibility; do not meet the conditions for acceptance as provided herein, make the inadmissibility decision and inform the complainant in writing, giving reasons. (B) the Municipal Department of complaints to the admissibility of the complaint, according to the following circumstances: 1, clear, accountable to the fact that general complaint, complaint handling responsibilities corresponding to transfer units to undertake. Complaint handling responsibilities have been assigned to the general complaint, should be signed within 1 business day, within 10 working days and reply the written results, complaints department.
    Municipal Department of complaints should be handled on receipt of the unit in charge of results within 3 working days from the date the written informed complainants of the outcome. 2, the common complaint is relatively complex, involving multiple departments, to direct and coordinate research and make a decision on complaint handling responsibilities; terms can also be referred to the corresponding complaint units made after decision made to proceed. Complaint handling responsibilities have been assigned to deal with common complaints that meet the requirements, should be signed within 1 business day, to submit written comments to reply within 20 working days, complaints department.
    Municipal Department of complaints should be dealt with in the decision within 3 business days from the date of making the decision to the complaints processing units or respondent, deadline processing and inform the complainant in writing. 3, the overall major complaints should ascertain from the fact that within 20 working days, proposed recommendations submitted to the municipal people's Government.
    Municipal complaints Department should be receiving municipal people's Government made a decision within 5 working days from the date of decision to the complaints processing units or respondent, deadline processing and inform the complainant in writing. (C) complaint handling responsibilities or by the complainants should be implemented within the time stipulated in the decision; extension of the implementation of the special circumstances, complaints to city departments should be justified.
    Municipal complaints Department should be responsible for tracking, urging complaints processing units seize the handle or the complainants, and explain to the complainant the reason and progress.
    The preceding paragraph (b) on complaint, common complaints in General, the major complaints specifically defined criteria, developed separately by the Municipal Department of complaints.
    12th parties the complaints, complaints, and staff have a stake or other relationships may affect the fair, may apply to the complaints Department of the staff withdrawal; municipal complaints departments according to the actual situation to decide whether the staff member should be avoided. 13th the complainant shall provide evidence of complaints to objectively reflect the situation.
    Complaint verified by the Municipal Department of complaints with the facts, may terminate the processing of complaints, complaints departments.
    Complaint, complaints, should assist the departments responsibility unit investigating the complaint or complaints, may suppress or retaliate against the complainant. 14th the complainant has the right to know the processing of complaints, is entitled to change and have given up the request.
    Change or have given up requests, applications should be made in writing and state the reasons.
    Representations regarding the complaint of the complainant, but must provide the necessary factual basis or evidence.
    15th, complaints departments or units in the processing of complaints complaint handling responsibilities involving corporate trade secrets and personal privacy should be protected.
    16th article of the complaint, the complainant disagrees with the result, may apply to the complaints department in writing for review.
    Complaints review, that decision is wrong, it should handle; that decision is correct, not to proceed, the complainant shall not vexatious.
    17th complaints, complaints departments, parties may intercept vehicles and shall not impair reception places of public or private property shall not be entangled, insulted, beaten, threatened the receptionist, not to bring dangerous goods, explosives, as well as control devices into the reception site.
    18th has been implemented to suppress or retaliation on the complainants the complainants, on the persons who by their work units or higher authorities, impose administrative sanctions constitutes a crime, the judicial organ shall be investigated for legal responsibility according to law.
    Article 19th of economic losses caused by acts of the complainants the complainants, shall bear civil liability.
    Complainant in complaint, falsification, fabrication, false accusation to slander others, by the Municipal Department of complaints shall be ordered to correct constitutes a crime, shall be investigated for criminal responsibility by judicial organs.
    20th complaint handling responsibilities assigned by the Municipal Department of complaints complaints of delay or an excuse to shirk its responsibility, be criticized by the Municipal Department of complaints and recommendations relating to personnel on their units or higher authorities, impose administrative sanctions.
    21st complaint handling responsibilities or complaint to city people's Government, or made by the complaints department decided to delay the ban or an excuse to shirk its responsibility, be criticized by the Municipal Department of complaints and recommendations relating to personnel on their units or higher authorities, impose administrative sanctions.
    22nd refuses or obstructs, siege, insults, complaints department personnel performing official business according to law, does not constitute a crime, by the Public Security Bureau in accordance with the People's Republic of China public security administration punishment regulations of punishment constitutes a crime, shall be investigated for criminal responsibility by judicial organs.
    Article 23rd, complaints department functionaries, deception, abuse, be given an administrative sanction by the unit constitutes a crime, shall be investigated for criminal responsibility by judicial organs.
    24th Chaoyang city, chenghai, Nanao County people's Government in accordance with the measures and administrative measures for the development of local enterprises.
                                                            25th article of the rules take effect on February 1, 2003.

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