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Dalian Foreign Invested Enterprises Complaints Handling Procedures

Original Language Title: 大连市外商投资企业投诉处理办法

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(Summit No. 34 of the Decree No. 34 of 27 October 2003 adopted by the Government of the Grand Turkmen Government of 16 October 2003)

Article 1 establishes this approach in order to improve the investment environment in the large city by dealing in a timely manner with complaints from foreign investment enterprises, defending the legitimate rights and interests of foreign investment enterprises.
Foreign-investment enterprises within the executive branch of the city, in investment, construction and production operations, complaints can be made on the basis of this approach to the administration, administration, services and services of all levels of government and their respective departments or authorized, the executive enforcement of the institutions entrusted to exercise administrative sanctions, the administration of justice and the unsatisfactory service.
The agencies that receive complaints from foreign investment enterprises shall be treated in accordance with this approach.
Article 3 CARICOM (in the city's Foreign Trade Bureau) is the competent organ responsible for the processing of business investment corporate complaints, with the primary responsibility:
(i) Work on the admissibility, investigation, supervision and treatment of complaints by out-of-market investment enterprises;
(ii) To lead in the organization of work on the development of a business complaints processing network;
(iii) Processing of complaints files by foreign investment companies responsible for national, provincial and municipal leadership;
(iv) Steering Committee for the processing of complaints by the authorities of the districts (markets), the Greater Economic Technology Development Zone, the Greater Revenue Zone, the National Visitive Receive Zone of the Grand Physach, the Greater New Technologies Industrial Park (hereinafter referred to as the lead area) and the relevant sectors of the municipal government;
(v) Coordination with respect to cross-regional, cross-sectoral (including judicial, medium-sized units) complaints in foreign investment;
(vi) Other work carried out by the Foreigners Complaints Coordination Leading Group.
Article 4 (c) Sectoral governments, ADB and the relevant sectors of the municipal government should establish a network of external complaints processing networks, establish a telephone line, and designate a department responsible for the processing of complaints by commercial investment enterprises in the region, within the jurisdiction of the sector and at the senior level.
Article 5. The executive heads of the foreign-investment enterprise and the middle, external investors and their representatives who have approved the establishment or are in the process of applying for the establishment of an out-to-size-the-size-fits-all enterprise investment enterprise can lodge complaints to the outsiders.
Complaints may be made through correspondence, fax, interviews, telephones, e-mail. The complainants should, if any, reflect the circumstances and the content of the complaint should be specific and clear.
Article 7. The complainant shall prosecute the content of the complaint to the People's Court or bring the decision of the arbitral body, and the external complaints processing body is no longer admissible, and the complaint has been suspended.
Article 8. The complainant shall, in principle, lodge complaints to the outsiders of the region and to the authorities concerned with the content of the complaint. Complaints that are cross-regional, cross-sectoral or do not make complaints to the region, sector, may lodge complaints to the Centre for Foreigners.
Article 9. The complainants are not satisfied with the outcome of the processing of complaints by the authorities concerned and can be reflected in the Centre for Foreigners Complaints. Upon receipt of the reflections by the Centre for Foreigners Complaints, the questions reflected were investigated. Discussed to the former complaints processing body, in writing, to inform the complainants; to deal with the misappropriation, the former complaints processing body may be tasked with reprocessing or direct processing.
Article 10. The Aliens Complaints Processing Body is to be registered and transferred to the relevant sector or to study the relevant sectors, after receiving the complaint information on the complaint, and a critical issue is to report on the same-ranking Government in a timely manner.
Article 11. The Aliens Complaints Processing Body shall, after having received a complaint from the complainant, take a decision on admissibility within three days and inform the complainant. Generally after the receipt should be completed within one week; investigations should be completed within 30 working days and not completed within 30 days, reporting to the head of office and the information provided to the complainant.
Article 12. The authorities of the district (commune), the Horizon and the relevant authorities of the municipality shall communicate the final instrument to the complainant and the complainant shall be signed in a copy. At the same time, the results will be reported to the Aliens Complaints Centre.
Article 13. Foreigners' complaints processing bodies and their staff are required to defend the legitimate rights and interests of investors in accordance with the principles of respect for objective facts and to deal promptly and impartially with complaints from foreign investment enterprises. (b) The judiciary is criminalized by law.
Article 14. Complaints and treatments by ports, glomerates and matrimonial investment enterprises may be implemented in the light of this approach.
Article 15. The difficulties faced by foreign investment enterprises in investment, construction and production operations require the coordination of the authorities concerned, which can be directly sought by the agencies concerned, and can be coordinated in accordance with the complaints procedures set out in this approach.
The 16 Principal Centre for Foreign Commercial Complaints shall establish specific enforcement rules in accordance with this approach.
Article 17 The Greater Entrepreneurship Investment Enterprise Complaints and Temporary Methods (GLG No. 1993]18, issued on 15 February 1993 by the Government of the Grand MERCOSUR, were repealed.