Advanced Search

Qinghai Province, Complaints Administrative Efficiency Approach

Original Language Title: 青海省行政效能投诉办法

Subscribe to a Global-Regulation Premium Membership Today!

Key Benefits:

Subscribe Now for only USD$40 per month.

Administrative effectiveness complaints in Blue Heavy Province

(Adopted by the 17th ordinary meeting of the Government of the Blue Helmets on 29 August 2008 for the adoption of the Blue Sea on 7 January 2009, No. 67 of the Order of the People's Government of the province, which came into force on 10 February 2009)

Chapter I General

Article 1, in order to improve the functioning of the executive branch, to improve administrative effectiveness and to regulate the handling of administrative effectiveness complaints? To protect the legitimate rights and interests of citizens, legal persons and other organizations, to develop this approach in line with the relevant laws, regulations, such as the Civil Service Act of the People's Republic of China, the Administrative Monitoring Act of the Republic of China.

Article 2

Article 3

Article IV. The government inspectorate of the people at the district level is responsible for the prosecution of the complainants for the work of the current people's Government and its work?

The administrative effectiveness complaints received by the inspectorate and all levels of the people's work sector (hereinafter referred to as complaints? the receiving body) are specifically responsible for complaints of administrative effectiveness.

The Head of the Complaints Unit is handled and processed by the same level of government inspection authority or the superior inspection body.

Article 5 The inspectorate and all levels of the people's government shall be open to the complaints bodies and their administrations, and if the telephone, e-mail, office address and postal codes are made available to society through the media such as radio, television, newspapers, or websites.

Chapter II Complaints

Article 6. The executive branch and its staff have one of the following acts and the complainant has the right to complain to the complaints body?

(i) Is it inadmissible for matters consistent with the provisions of the law, legislation, regulations and superior documents, or if they are received?

(ii) The creation or application of administrative licences, administrative penalties, administrative fees and administrative measures in violation of the law;

(iii) In violation of the public system of the administration, failure to fulfil its obligations of openness, notification and non-compliance with service commitments;

(iv) To reject the implementation of decisions taken by law, order and toys negligence and mismanagement;

(v) In violation of professional ethics, work is erroneous and poor, causing adverse effects;

(vi) Other non-performance or failure to discharge their duties properly.

Article 7. The complaint may be brought to the complaint by the complaints body or may also be made by means of telephone, letter, fax, e?mail.

Article 8. Complaints by the complainant should have a clear target of the complaint indicating the complaints and the facts, reasons and claims.

Article 9. The complainant shall comply with the provisions of the law, regulations, regulations and regulations and shall not intrusive facts and malicious complaints.

No unit or individual may block the arrest, limitation of the complaint and shall not combat the reprisal against the complainant.

Chapter III

Article 11. When a complaint is received by a complaint body, it shall be admissible at the time of the complaint and, in writing, inform the author of the complaint, unless anonymous?

Article 12. The complaint-receiving body shall verify and investigate complaints and make observations and recommendations.

The Government of the people at this level, the superior inspectorate and the related authorities are charged with complaints of administrative effectiveness.

Article 13. The complaint is to be registered by the author of the complaint in a written manner and should be registered; a notice should be produced for the use of oral or telephone complaints; and an e-mail complaint should be downloaded and kept.

Chapter IV

Article 14. The Complaints Acceptance Body shall, within five working days of the date on which the complaint is admissible, verify and make comments on the admissibility of the complaint, and shall take a decision within two working days. The results of the administrative effectiveness complaints should be sent to the complainant in writing.

For special reasons, the duration of the proceedings may be extended after the approval of the office or the head of the sector, and the reasons for the complainant are given. It should be transferred to the relevant authorities within three working days and to inform the complainant in a timely manner.

The cases of administrative effectiveness of the Office should be investigated within 20 working days and reported on the status of the investigation?

Article 15. The staff of the complaints body shall be subject to confidentiality provisions that require confidentiality by the complainant and should be kept confidential. Complaints must not be transferred to the complainant.

Article 16: In dealing with administrative effectiveness complaints, the Complaints Body has the right to take the following measures:

(i) To request the complainant to provide documents, information and clarifications on the matter of the complaint;

(ii) To require the assistance and collaboration of the complainant and the relevant units and individuals;

(iii) To request the complainant to exercise his right duties within the time specified;

(iv) The applicant shall cease violations of laws, regulations, regulations and Government decisions, orders.

Article 17 Staff of the complaints body shall be in a position to receive registration, processing results and relevant information?

The complaintor does not follow the findings of the complaint by the inspectorate, which can lodge a complaint with the superior inspection body to deal with the decision within 30 days. The complainant does not follow the outcome of the complaint by the executive branch, and can lodge a complaint to the inspector or the executive authorities at the highest level within 30 days of receipt of the decision.

Article 19 The complainant does not deal with the decision by the inspectorate, which may, from 30 days from the date of receipt of the decision-making process, submit a request for review to the former inspectorate; the applicant's failure to deal with the decisions of the executive branch may have been received from the date of the decision?

Article 20 may require the complainant to remedy violations of the law through the form of a inspection recommendation, if any, the law, regulations, regulations or administrative discipline, and to require the remedy of the applicant's damage to him.

Article 21 should the inspectorate regularly make complaints of administrative effectiveness and address results available to society?

The supervisory body of article 22 should strengthen the supervision and guidance of the lower-level inspection bodies and the Government's work.

The results of the administrative effectiveness complaints process should be an important element of the annual evaluation of administrative effectiveness at all levels.

Chapter V Legal responsibility

Article 23 staff members of the executive branch have one of the acts provided for in article 6 of this approach and are exempted from their duties? The organ gives criticism of the treatment of education, order change or reorientation of the job; the circumstances are serious, the grounds for their duties, or the fact that the inspector is granted administrative disposition in accordance with the relevant provisions of the Regulations on the disposition of civil servants of the executive branch; constitutes an offender, and criminal justice is held in accordance with the law.

Article 24: The staff of the complaints body are one of the following acts, which are granted by their duty-free agencies? criticizing the treatment of education, corrective action or reorientation of the job; in the event of serious dismissal or administrative disposition by the inspectorate in accordance with the law:

(i) In violation of the confidentiality of complaints, disclosure of information to the complainant;

(ii) Failure to notify the complainant in a timely manner of the proceedings or the outcome;

(iii) No timely transfer of complaints required;

(iv) Complaints are not governed by prescribed time limits and procedures.

Article 25

Article 26 of the Law of the People's Republic of China is punishable by law by public security authorities.

Annex VI

Article 27 of this approach states that the executive organs, which are mandated by law, legislation and regulations, are responsible for the administration of public affairs?

Article twenty-eighth people at the district level and their work sectors can be developed in line with this approach?

The twenty-ninth approach was implemented effective 10 February 2009.