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Shenzhen Bus Service Management Approach

Original Language Title: 深圳市公共汽车运营服务管理办法

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Modalities for the management of public automotive services in the city of Chhens

(Act dated 24 March 2009, No. 202 of the People's Government Order No. 202, dated 1 May 2009)

Chapter I General

Article 1 promotes the health development of public transport, in line with the provisions of the relevant laws and regulations, in order to regulate the market order of bus passenger transport, improve the level of service, guarantee the legitimate rights and interests of passengers, operators and practitioners.

Article II applies to public automotive planning, construction, operation services, supervision and related activities in the city.

Article 3. This approach refers to the operation in cities in accordance with fixed lines, points and time, for public passenger vehicles.

This approach refers to facilities for the delivery of services for buses, special carways, priority pass signal devices, sensible facilities equipment and electricity-sharing facilities.

The location described in this approach refers to facilities such as the first terminal of the bus, the hub, the transit terminal, the vehicle parking site, vehicle maintenance site, waiting vehicle booths and flyers.

Article IV gives priority to development principles for public vehicles. The Government provides support in the areas of fiscal tax policy, financial arrangements, land security, facilities-building, and provides public access to reliable, easy, economic comfortable and affordable urban bus services.

Public automotives operate with targeted routes, targeted sites, targeted vehicle prices, targeted service time and targeted vehicle fleet systems.

Article 6. The Government's Transport Administration (hereinafter referred to as the city's transport authorities) is the administrative authority for the management of public automotives throughout the city, responsible for the development, planning and implementation of public automotive policies, the development and operation supervision of the regulation of public automotive services, and responsible for the development and operation of information-sharing among public car passengers.

The Government's Transport Management Authority (hereinafter referred to as the Regional Transport Administration) conducts oversight inspections of the operation of public automotive services in this administration in accordance with this approach.

Sectors such as development and reform, finance, planning, land tenure, business prices, public safety referral, town management, audit and State asset management assist in the implementation of the corresponding regulatory functions in accordance with their respective responsibilities.

Article 7. Municipal government organizations have established public traffic monitoring committees consisting of municipal transport authorities, development and reform, finance, planning, land tenure, business prices, public security police officers, town management, audit and state-owned asset management, as well as municipal representatives.

The operators should communicate their operations and services to the Public Transport Monitoring Committee on an annual basis.

Chapter II Planning and construction

Article 8. Municipal transport authorities organize public transport planning with the municipal planning sector, which is integrated into the overall urban planning of the city of Shenzhen, once approved by law.

The municipal transport authorities are responsible for the preparation of specialized planning for public vehicles, in accordance with the public transport planning in the city of Shenzhen.

No unit or individual may change the public transport planning and the specialized planning of buses in the city of Shenzhen, without the approval of the statutory procedure, nor shall the use and use of public automotive stations and their subsidiary facilities be occupied or altered.

The planning sector should seek advice from the municipal transport authorities in the context of the review.

Article 9. Urban planning, land tenure and related sectors ensure the rationality of public automotive sites and routes, in accordance with public transport planning in the city of Shenzhen, the specific plan for public cars and the State's locally enacted standards.

Public automobile sites are managed by the municipal transport authorities.

Article 10. Municipal, district governments should incorporate public automotive stations and constituency facilities into large residential areas, industrial sector construction, urban old city rehabilitation and new town construction plans.

Construction projects such as passenger freight stations, air ports, terminals, large residential areas, orbital traffic sites, large commercial centres, large cultural recreational sites, large sports sites and schools, tourist sites should be identified in accordance with the planning criteria for the use of public automobile sites that are adapted to their scales and be synchronized with the subject.

Article 11 provides for new construction, expansion and alteration of urban roads, which should be put in place in accordance with the specific plan for public cars and the norms for the placement of checkpoints.

The eligible urban roads should open specialized buses, sea terminals. The car-marked cars include two car cars for the day-to-day bus-specific cars and sub-times, which should be marked and displayed by the Public Security Police Service, respectively, for the day-to-day bus-specific cars and in-time bus-specific vehicles.

Conditions of movement are agreed by the Public Security Police Service to open a single carway or permit the movement of a public car to be delivered on a two-way basis, with the consent of the Public Security Police Service, which can set signs, signal devices or public automotive signals for the priority movement of public vehicles.

The municipal transport authorities are responsible for organizing bus breaks, which should be synchronized in the sectors such as the police, planning, town management.

Article 12. The name of the public vehicle terminal and the transit terminal is vested in the city's transport authorities, consistent with the same principle, in terms of standard geographical names, tourist sites, marked buildings or other public facilities that are closely linked to the lives of the people.

No unit or individual may be named or changed without approval by the municipal transport authorities.

Changes in the name of the public transport station are due to the fact that the operator should send a written report to the municipal transport authorities within 10 working days of the notification of the municipal transport authorities on the basis of the corresponding changes in the number of posters, the mark for the operation of the route.

Article 13. Municipal transport authorities will be integrated with operators, remove public automotives and maintain clarity and integrity.

The public automotives should indicate the route number, the way through road, the time of the first weekend, the name of the location and the terminal point, the direction, the ticket price, etc., and the route between the operation at more than 30 minutes and the start of each vehicle.

Chapter III

Article XIV governs the operation of the public automotive service in the city of Chhensan. Relevant provisions relating to the management of public automotives are applicable to the granting of public utilities.

The operators who have not granted the right to operate shall not engage in public automotive activities.

Article 15 Operators engaged in public automotives shall be in accordance with the following basic conditions:

(i) Eligibility of corporate legal persons registered in Shenzhen;

(ii) Operational funds necessary for the operation of public automotive services;

(iii) A viable business service programme.

Article 16 operates a public automotive route, which is directly granted by the municipal transport authorities to the operator's route or by solicitation. The scope, conditions for implementation and specific procedures for the operation of the route are established by the municipal transport authorities.

The municipal transport authorities may grant the right to operate through a single line or a combination of multiple lines.

The following main matters should be included in the letter of authorization for the operation of the route:

(i) Grant of the right to operate on the route;

(ii) Specific requirements such as service indicators, peak processing measures and technological improvements for the delivery of services to public automotives;

(iii) Removal conditions and procedures for the operation of the route;

(iv) The minimum number and maximum number of vehicles being equipped with the route.

Article 17 has a period of five years for the operation, six months prior to the expiration of the period of operation, and the operators may apply for extensions to the municipal transport authorities, the quality of the services of the route, the approval of the municipal transport authorities for a period of five years, and not for the duration of the licence.

The duration of the operation of the route has expired or has not been extended, and the municipal transport authorities have recovered that route.

Article 18 Operators have one of the following cases, either by the municipality's transport authorities to withdraw parts or by all the routes:

(i) Entitle the route to other units or individuals;

(ii) The right to self-transfer, mortgage lines to operate;

(iii) To transfer the operation vehicle to the driver, the seller or other personnel, for example, by leasing, contracting, laying down, selling or selling;

(iv) Unqualified and unpredictable results for the quality of services;

(v) The operation of the route resulted in major casualties, loss of property, serious social impact or other grave consequences.

Article 19 expires on the length of the operation of the route or the transfer of the right to operate under the law, and the owner shall continue to maintain a normal public automotive service until the operator designated by the municipal transport authorities completes the takeover.

The original operator shall, within the time specified by the municipal transport authorities, transfer the assets and archives necessary for the operation of a public automotive operation to the operators designated by the municipal transport authorities.

Article 20 Transport authorities should organize periodic public automotive surveys and route surveys. The municipal transport authorities, based on public automotives survey and route surveys, have widely sought advice from the relevant sectors, including planning, public safety referrals, and operators to develop annual lines?

The annual route opening and adjustment plan includes detailed elements such as the opening and adjustment of the route, the location facility, the locationb and activation.

The municipal transport authorities should make annual lines open and adjusted plans available to society and organize implementation.

Article 21 should maintain relative stability. As a result of the specific planning and passenger movement changes in the public cars, the municipal transport authorities should fully listen to the views of sectors such as planning, public safety referrals, the public and operators, and reorientation programmes by 7 days of the date of the implementation of the route.

Article 2 requires a special decision on the opening and adjustment of routes, either in urban areas or in other special circumstances, to open and adjust the lines outside the annual line and adjust the plan, after the authorities of municipal transport seek advice from the sectors such as planning, public safety referrals, and to make social publication. The statute of limitation of special decisions was opened from the date of the decision to the next annual course of public cars? and the plan for adjustments was issued to society.

Article 23. Because of factors such as road traffic control, urban construction, major activities and sudden events affecting the operation of public automotive routes, the relevant authorities should be informed in advance of the municipal transport authorities, and the municipal transport authorities may make temporary adjustment lines decisions with the public security police service, and the timely publication of the information adjusted by the route to society and the removal of the adjustment factor?

Article 24 Transport authorities should conduct regular assessments of the bus network as an important basis for the start-up and adaptation of the annual route.

Article 25 Transport authorities are responsible for the integrated construction of public transport systems.

The municipal transport authorities are responsible for the regulation of the operation of the public transport e-mail system and for the development of settlement rules.

Article 26 imposes government pricing on public car tickets.

Adjustments to public car tickets should be determined by law on the basis of social average costs, social affordability and fiscal subsidy systems.

Article 27 shall provide free or concessional vehicle services to special groups, as required by the municipal government, and shall harmonize the application of price preferences approved by the municipal price sector.

Article 28 Transport authorities should establish emergency pre-emptions for public automotive incidents.

In the aftermath of the sudden incident of public cars, the relevant units such as electricity, communications, water supply, fuel supply should be given priority to the need for public automotive electricity, communications, water, fuel.

Article 29 is based on public interest or, in emergencies, municipal transport authorities, regional transport management agencies can redeploy public vehicles from operators and operators should be subject to compliance.

The commune transport authorities, regional transport management authorities, in order to redeploy the car vehicles of the operator for the purpose of settling emergencies for other operators, and other operators should pay the corresponding costs to the operators of the redeployed vehicles.

Chapter IV Operational services

Article 33 operators should operate on the basis of the lines set forth in the municipal transport authorities' authorizations, the way forward, the point, the time, the scope of vehicles, the vehicle fleet, the operation of the service norm, without unauthorized changes or the cessation of operation.

Article 31 allows the operator to use the public automotive station as stipulated in the letter of authorization for the operation of the route.

Article 32 Operators shall operate in accordance with the provision for the allocation of sufficient vehicles to carry out vehicles operated by the route below the minimum number of vehicles and shall not exceed the maximum number of vehicles.

The vehicle operated by the inputs line should be in line with the technical standards established by the municipal transport authorities, vehicle formations, service facilities, equipment and operational markings, and be used by the municipality's transport authorities to test eligibility.

Article 33 Transport authorities determine the colours and car maps of bus vehicles as required.

In addition to the legal, regulatory and regulatory provisions relating to advertising, the place, area, colour, content, etc. should be subject to the relevant provisions of public automotive advertisements; and not affect safety drivers.

Article 34 Operators should conduct regular inspections, maintenance and maintenance of bus vehicles and keep records to ensure that vehicles meet the following requirements:

(i) The state of vehicle technology and its subsidiary facilities are in compliance with the requirements for safe operation;

(ii) Harmony, facilities;

(iii) End-end emissions meet environmental technology requirements;

(iv) The vehicle should be established in accordance with the provisions for the establishment of the facilities such as the cash box, the electronic reader and the electronic poster, and should be equipped with vehicle tickets;

(v) The air conditioning vehicle air conditioning facilities should be maintained on a regular basis, maintain their good work and establish temperatures in the vehicle gallery, which should open air conditioning facilities when the vehicle temperature is higher than the 26°C; and the vehicle operation should open the vehicle ventilation facility;

(vi) Provide location and identify emergency flight equipment within the vehicle booth;

(vii) Vehicles equipped with radio communications movement control equipment, operating operators should report radio communications movement equipment and their frequency, report on municipal transport authorities and maintain equipment in a continuous and regular manner.

Article XV contains one of the following cases in which a bus vehicle is operated:

(i) To invest more than the required vehicle operation time;

(ii) The condition of vehicle technology is not in accordance with the requirements of safety technology.

The above-mentioned vehicles are encouraged to be used as much as possible as possible by reuse and re-entry, which should be safe, reliable, without creating new environmental pollution, with specific approaches being developed by the municipality.

Article 36 Operators should conduct regular training for practitioners in the areas of safe production, operation of civilization, quality services and the establishment of a sound operational appraisal system. The following provisions should be adhered to when the driver, the facilitators engage in business services:

(i) Safe, civilized vehicles;

(ii) Harmony and normative operations;

(iii) To be subject to management, carrying out, bearing in mind the relevant documents;

(iv) In accordance with the provisions;

(v) On the basis of the sub-engage, the required regional parking power;

(vi) In accordance with the course of operation, the time-bound vehicle shall not be laged, dumped, transited and forcibly transported;

(vii) Maintenance of the vehicle order to provide the necessary assistance to the elderly, the poor, the sick, maimed, pregnant and the child;

(viii) Provision of legal and effective vehicle tickets to passengers;

(ix) Other elements of the regulation of public automotive services in the city of Chhensan.

Article 337 operators and their practitioners have one of the following cases where the passengers may refuse to pay or request the return to the vehicle:

(i) No noticeable place within the vehicle booth or no charges based on the approved ticket price;

(ii) No legal effective vehicle ticket;

(iii) Air-conditioning vehicles do not start air conditioning or conversion facilities, as required;

(iv) A vehicle equipped with electronic reading cards, which was not opened or was unused;

(v) Where a failure occurred in the operation of a vehicle or an accident cannot be normalized, the driver, the crew shall arrange, in a timely manner, passenger switches to the same route, and the passengers are entitled to request the return of the vehicle fees in accordance with the original price.

The passengers should comply with the following provisions:

(i) To be seated in the area of the station, and to carry out an orderly vehicle;

(ii) At the time of the completion of the vehicle, a vehicle is waiting to be delivered in accordance with the arrangements for the staff of the Division;

(iii) None of the items of supersses, supersses, or potential humiliation vehicles and other passengers;

(iv) None of hazardous items such as the control of fissionables or fuel, flammable and toxic;

(v) In full acquisition of tickets, invoices, indic cards or instigated vehicle documents that are effective free or favourable;

(vi) No damage to the equipment in the vehicle without prejudice to the movement of vehicles, the stoppage, etc. and the non-implementation of acts that endanger the safety of others;

(vii) Nothing in the vehicle;

(viii) No smoking within the vehicle gallery;

(ix) Other prohibited sexual acts provided for in the Shenzhen bush's rules.

In violation of the preceding paragraph, the passengers are discouraged from being rectified, and the driver, the crew may refuse to provide them with operational services.

Chapter V Operational regulation

Article 39 should develop a scientific, specific operating management and service quality system to implement the operational service responsibility system.

Article 40 shall be submitted by the operator to the municipal transport authorities within six months of the date of the granting of a licence to operate. The five-year rolling plan for operating services should include the following key elements:

(i) The opening and adaptation of public car lines, the scale of delivery and the development of the site;

(ii) Improvement plans for public automotive services;

(iii) Human resources development plans;

(iv) Major investment plans;

(v) Cash collection, financial situation analysis.

The operators shall submit a rolling plan for the operation of the five-year operation service starting from the next year by the end of September each year.

Article 40. The operators shall submit to the municipal transport authorities, by the end of the first quarter of each year, the implementation of the previous business development plan and the related financial statements, and shall receive financial, audit oversight in the relevant sectors in accordance with the law.

Article 42 states that the level of service of the operator shall not be lower than the provisions of the authorization for the operation of the concessional operation and route and the requirements for the regulation of the services.

Article 43 thirteenth transport authorities should establish a quality engineering system for public automotive services and conduct regular evaluation of the operation and its operating routes. The appraisal system should include security production, vehicle facilities, service facilities, personnel quality, passenger satisfaction surveys, satisfactory investigations by staff, complaints processing, and compliance.

Article 44 Operators and their relationship services are not eligible and the operators should present commitment to reorganizing and improving services within 15 days of the date of publication of the outcome and make them available in the main media in my city.

Article 42 Commodity finance and municipal transport authorities should determine the level of actual subsidies for operators based on the quality of services.

The operators should use the quality of services as one of the important grounds for determining the appointment or dismissal of corporate managers, senior managers and their remuneration matters.

Article 46 provides for the establishment of a public vehicle financial subsidy and compensation system with municipal transport authorities.

The financial subsidies and compensation for public vehicles include: policy-subsidance benefits, Government mission compensation and other public goods.

Article 47 determines the reasonable level of profitability of the operator, in accordance with the enterpriseization of the public automotive industry, the public products of quasi-service services, the sustainable development of enterprises, the financial affordability, and the average profit rate of the current city's enterprises.

The city price sector will develop an audit and evaluation system for the cost of operators with the municipal transport, the financial sector, and conduct regular audits and evaluation of the costs and costs of operators.

The municipal transport authorities will determine the level of actual profitability of operators in accordance with the reasonable levels of profitability, cost audit and evaluation of operators, the quality of the services, which are developed by the municipal transport authorities in conjunction with the city's finance, goods and services.

Article 48 Eighteen operators should record the following and report to the municipal transport authorities by 10 a month:

(i) Permission of each route;

(ii) The overall and overall length of each route, the monthly consumption of oil and the average operating rate;

(iii) The monthly battalion of each route;

(iv) The quantity of vehicle maintenance;

(v) Maintenance and maintenance of vehicles;

(vi) The distance between the safe operation of vehicles;

(vii) Other information required by the municipal transport authorities.

Article 49 operators should report regularly to the municipal transport authorities on information-sharing and make available to society through appropriate means.

Chapter VI Oversight inspection

Article 50 Transport and related sectors should enhance oversight of implementation of the law, norms and regulations governing the operation of public vehicles.

Article 50 states that municipal transport authorities, regional transport administrations and operators should establish a complaints admissibility system to receive complaints and social oversight of violations of this provision.

The complainants should provide information such as true names, means of contact, number of complaints, facts of complaints and requests.

The complaintor did not provide the information in advance, and the complaint was inadmissible.

After a complaint by the municipal transport authorities, the communes and operators, the results shall be communicated to the complainant within 10 working days of the date of receipt.

Article 53, when the municipal transport authorities, the communic authorities inspect public cars by law, should present effective inspection documents and explain the grounds and the legal basis, require the seizure of the vehicle or the driver's related documents and should be given a witness to the parties.

The commune transport authorities, the communes, inspect the operation of vehicles, the seizure of vehicles and the driver's documents in violation of the provisions of the previous regulations, have the right to refuse the operator and the driver.

Article 54 reports and investigations of accidents in the operation of safe production by public vehicles are carried out in accordance with relevant laws, regulations.

Chapter VII Legal responsibility

Article 55: Transport and related sectors are one of the following acts, either by the Government of the current people or by the relevant departments of the Government of the High-level People, or by the inspectorate, to communicate the criticisms in accordance with its mandate; to the extent that they are directly responsible and other direct responsible personnel are treated in accordance with the law; and to be transferred to the judiciary by law:

(i) Non-performance of statutory transport management responsibilities;

(ii) An application that meets the conditions of the provision shall be admissible or is unlawfully admissible for applications that are incompatible with the conditions of the provision;

(iii) Abuse of authority and unlawful approval;

(iv) Punishment of the offence;

(v) To play a role in favour of private fraud;

(vi) Other acts that do not fulfil their statutory responsibilities.

Article 56, in violation of this approach, stipulates that the absence of a public automotive authority to perform a public automotive operation or to have no public automotives to operate in public automotives, shall cease operation by a municipal transport authority or a territorial transport administration authority, paying a fine of $300,000; the alleged offence is transferred to the judiciary by law.

Article 57, in violation of this approach, provides that the operator has one of the following acts, being modified by an order of responsibility of the municipal transport authorities or the regional transport administration, with a fine of $100,000; and, in the event, a fine of $300,000:

(i) The maintenance and detection of vehicles in accordance with the relevant provisions;

(ii) Public vehicle vehicles are in operation more than the required operating period or the condition of the vehicle technology is not in accordance with security technical requirements;

(iii) Removal of the functionality of public automotive stations or their subsidiary facilities;

(iv) Not subject to the redeployment of bus vehicles;

(v) There is no provision for the establishment of a system of safe production management, divisional education and complaints.

Article 58, in violation of this approach, provides that the operator has one of the following acts, to be converted by the municipal transport authorities or by the regional transport administration order, with a fine of $300,000:

(i) Non-mandated lines, classes and time-bound organizations;

(ii) No provision for the opening or adjustment of public car lines;

(iii) The unauthorized suspension, chewing or termination of operation;

(iv) Force practitioners to operate in contravention of the chapter;

(v) After the expiry of the period of operation of the route or the transfer of the transfer of the assets and archives necessary for the proper functioning of a car to the designated operators of the city's transport authorities, which were not completed by the operators designated by the municipal transport authorities.

Article 59, in violation of this approach, provides that the operator has one of the following acts, which are being converted by an order of responsibility by the municipal transport authorities or the regional transport administration, and 1000 fines:

(i) No mark for the establishment of a route service in accordance with the provisions;

(ii) No subsistence at the required location;

(iii) At the time of operation, the vehicle was unable to carry out its normal course, without the requirement to arrange passenger turnover or follow-up vehicle drivers and crews;

(iv) There is no justification for denying the passengers, travelling and lags;

(v) The existence of old, weak, sick, maimed, pregnant, babies and smoke-free symbols in vehicles;

(vi) No advertising is required;

(vii) The serious disruption of the vehicle fleet and the lack of integrity within and outside the vehicle;

(viii) Removal, slack of facilities, such as vehicle doors, creativity, etc., affecting the safety of passengers;

(ix) A vehicle equipped with electronic reading cards, which was not opened or failed to use.

In violation of this approach, the operator has one of the following acts, which are being converted by the municipal transport authorities or by regional transport administration orders, and 5,000 fines:

(i) Interim changes in public car routes or sites, the public was not informed in advance of the provisions;

(ii) The implementation of the policy of vehicle preferences, as prescribed;

(iii) No significant position at the vehicle booth or no charges based on the approved ticket price;

(iv) No legal effective vehicle ticket;

(v) No information, plans, records, etc., as required;

(vi) Vehicles equipped with the route are lower than the minimum number or higher than the maximum number of personnel.

In violation of this approach, one of the following acts is converted by an order of responsibility of the municipal transport authorities or the regional transport administration, with a fine of 500 dollars for the individual and a fine of $3000 for the unit; and liability under the law:

(i) Damage to public automotive facilities;

(ii) Excise the closure, removal of public automotive facilities or diversion of him;

(iii) The suspension of non-public vehicle vehicles, the establishment of assessment points and the storage of items at public automobile sites;

(iv) cover, alteration, humiliation, destruction or relocation, dismantlement sites;

(v) Other practices affecting the use of safety in public automotive facilities.

Chapter VIII

Article 62 does not apply to the management of school vehicles and free-handling vehicles.

Article 63 governs the duration of public automotives and routes that have been granted prior to the operation of the scheme, the licence authorization for the operation of the route, the authorization for the operation of the licence agreement, and the application of this approach, as set out in the licence agreement.

Article 64 of this approach is implemented effective 1 May 2009. The Public Baby Camp Management of the Shenzhen Economic Zone, issued by Decree No. 71 of 21 May 1998, was also repealed.