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Harbin Complaints Administrative Efficiency Approach

Original Language Title: 哈尔滨市行政效能投诉办法

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Means of administrative effectiveness of the city of Hara

(Conducted from the date of publication No. 215 of 23 February 2010 at the 62th ordinary meeting of the Government of the Hasahama on 21 February 2010)

Chapter I General

Article 1, in order to regulate complaints of administrative effectiveness, protect the legitimate rights and interests of citizens, legal persons and other organizations, improve administrative effectiveness, develop this approach in conjunction with the provisions of the relevant laws, regulations, such as the National People's Republic of China's Administrative Monitoring Act, the Civil Service Act of the People's Republic of China.

Article 2 Civil, legal and other organizations (hereinafter referred to as complainants) are of the opinion that the executive organs of the city (including legal, regulatory mandates or units entrusted by the administrative organs under the law) and their staff (hereinafter referred to as complainants) are subject to a violation of the provisions affecting administrative effectiveness, which may be subject to a complaint under this scheme.

Article 3 deals with administrative effectiveness complaints, introduces a system of first-hand responsibilities, time-bound and sub-level responsibility, slogan, etc., and upholds the principles of education and punishment, supervision of inspection and improvement.

Article IV. This approach is implemented by the municipal inspectorate.

The municipal, district, district (municipal) inspectorate and the municipal people's government work sector (with the same legal, regulatory authority or units entrusted by the executive body under the law to carry out administrative functions), the supervisory body (hereinafter referred to as the inspection authority or the inspection body) is responsible for the handling of administrative effectiveness complaints, in accordance with the jurisdiction and the division of duties.

The municipal inspectorate conducts inspections and guidance on complaints of administrative effectiveness in the city.

Chapter II

Article 5

(i) The municipal inspectorate is responsible for the handling of complaints concerning the people of the district (market) and their leadership, the work of the city's Government and its leadership and other important and complex issues;

(ii) Regions, districts (markets) inspection bodies are responsible for dealing with complaints against staff members of the work sector and its sub-offices (including grades, below);

(iii) The Government's work-sector inspection body is responsible for dealing with complaints against staff and units under this system and their staff.

In accordance with the requirements of the municipal inspectorate, the case of a complaint under subparagraphs (ii), (iii) of this article may be dealt with directly, or may also be dealt with by a referral of the relevant complaints case to a district, a district (market) inspection body or a public-sector inspection body.

Article 6. The inspectorate or the inspectorate has the right to take the following measures when dealing with administrative effectiveness complaints.

(i) To request the complainant to provide documents, information and other material relating to the matter of the complaint and to explain and clarify the issues raised;

(ii) To request that units or individuals concerned with the complainant be brought into contact for the investigation;

(iii) To compel the relevant units and individuals to rectify violations of systems such as “Presponsibilities, service commitments, time-outs, failures, denial of reporting, non-repayment”;

(iv) A person responsible for the suspension of violations of laws, regulations, regulations and instructions, decisions, orders and orders by the people's Government and may be directly criticized;

(v) The complainant is required to take the necessary remedy for the damage caused by him or her.

Chapter III Complaints

Article 7. The complainant is of the opinion that one of the following acts may be brought to the inspection body or to the inspection body under the jurisdiction:

(i) Urgently dispensed, distributed, codified work hours, cushioning, Internet chat,ysing computer games, stereotypes, etc.

(ii) Inadequate treatment of matters to be carried out in accordance with its mandate, artificial obstacles and wilful harassment of the relative person of the administration;

(iii) The failure to perform the duties of the job in a serious manner, the inference of the piece, the intention to delay, inefficiency, the failure to proceed within the prescribed time frame, causing delays or losses to the relative administration;

(iv) The failure to put an end to, punish and punish the offences that should be stopped and punished, causing the legitimate rights and interests of the complainant and the damage to the public interest of the society;

(v) Failure to fulfil its obligations of openness and notification, as prescribed, to undermine the right of the administration to be informed;

(vi) The non-civilization of the exercise of public service and the adverse effects;

(vii) Other violations affect administrative effectiveness.

Complaints may be made by the complainant, including by face, correspondence (written or e-mail), and by telephone calls.

Article 9. Complaints should be made by the complainant, who should have a specific, objective, real and informed of his or her true name, communication address, contact.

Article 10 Complaints shall be subject to national laws, regulations and regulations, as well as other relevant provisions, and shall not affect the normal functioning order of administrative organs.

No unit or individual may block, suppress, suppress complaints under any pretext or combat retaliation against the complainant.

Chapter IV

Article 12 Complaints by the inspectorate or the inspectorate in compliance with the acts set out in article 7 of this scheme shall be admissible and communicated to the complainant. A notice should be produced for the use of oral or telephone complaints; an e-mail complaint should be downloaded and kept.

The custodians should register complaints and complete the administrative effectiveness complaint proposal.

The complainant does not lodge a complaint under the jurisdiction, the inspectorate or the inspectorate receiving a complaint shall be admissible first and, within three working days, transferred to the competent inspectorate or to the inspection body.

Article 14. Complaints that do not fall within the scope of the present approach shall be communicated to the complainants to the relevant sectors.

Chapter V

Article 15. Administrative effectiveness complaints are handled by staff members and should be carefully registered, processed, transferred, inspected, feedback, responses and file files.

Article 16, the inspection body or the inspectorate, having jurisdiction over the cases of complaints or cases of complaints brought before it, shall be processed within 20 working days from the date of receipt, transfer or delivery; the complexity of the situation requires an extension of time, shall be approved by the inspector or the head of the inspection body, and the reasons for the complaint.

Upon completion of the complaint case, the inspection body or the inspection body shall communicate the results to the complainant in a timely manner.

Article 17, the inspection body or the inspectorate, should be tasked with investigating evidence by more than two staff members, enquired about the merits and produce a query.

After the end of the investigation of administrative effectiveness complaints, the custodian shall prepare the investigation report and complete the administrative effectiveness complaint processing sheets and report the lead approval.

Article 19 Complaints by an inspectorate or an inspectorate are dealt with in accordance with the following provisions:

(i) In violation of administrative disciplinary facts, administrative disciplinary responsibilities should be held, subject to review by the Inspector General or the head of the inspection body.

(ii) The accountability of administrative law enforcement is erroneous in accordance with the provisions and management competences of the administrative law enforcement error in Hara city.

(iii) The complaint unit that has serious problems has been sent to the Monitoring Recommendations, which are to be restructured and resolved on time.

(iv) With regard to the existence of problems involving multiple sectors and multiple reasons, the complaints unit could not be resolved separately, and the inspection recommendations should be sent to the sectors concerned and coordinated and addressed by the designated lead department.

Article 20, the district, district (community) inspectorate and the municipal government's work inspectorate have inappropriately dealt with cases of complaints processed, and the municipal inspectorate has the authority to entrust them with re-excruiting; and, where necessary, direct investigation is possible.

Article 21, the staff of the inspectorate and the inspectorate have one of the following acts, which are dealt with by their duty-free agencies with criticism of education, corrective action or restructuring of their jobs; and in the event of serious dismissal or administrative disposition by their office, in accordance with the relevant provisions of the National People's Republic of China's Administrative Monitoring Act, the Civil Service Disposal Regulations of the executive branch:

(i) In violation of the confidentiality of complaints, disclosure of information to the complainant;

(ii) The admissibility of complaints;

(iii) No timely referral of cases of complaints requiring referral;

(iv) Not to notify the complainant in a timely manner of the proceedings or the outcome;

(v) Proclamation, suffice, delays in the processing of complaints or failure to carry out the cases of complaints within the statutory period.

Article 7 of this approach provides that the staff of the executive organs of the city are not unconstitutional and that the functions of the executive branch are subject to criticism of education, caution, criticism, adjustments, resignations, charging and releasing, and that the administrative organs of the executive branch are governed by the relevant provisions of the leadership accountability.

Article 23, Staff members of the executive branch, who obstruct the arrest, suppression of the complaint or reprisal against the complainant, shall be subject to administrative disposition by their duty-free organs or inspection bodies in accordance with the relevant provisions of the National People's Republic of China's Administrative Monitoring Act, the Civil Service Disposal Regulations of the executive branch.

Article 24 results of administrative effectiveness complaints should serve as an important basis for the end-of-the-year responsibilities of the executive branch of the city, the annual staff appraisal and awards, and the appointment.

Article 25. The complainant's intrusion of the facts, falsely traps others, is punished by the public security authorities in accordance with the provisions of the Law on the Management of Punishments in the People's Republic of China; constitutes an offence punishable by law.

Annex VI

Article 26 is implemented since the date of publication. The complaint on administrative effectiveness in the city of Hara, issued by the Municipal Government on 4 January 2005, was also repealed.