(Act dated 30 November 2010 by the People's Government Order No. [2010] No. 10 of the North Province of the River (Act dated 30 November 2010]

The topic was amended to read: “The treatment of complaints in tourism in Northern Province of the River”.

Article 2, paragraph 1, was amended to read: “The travel complaints referred to in this approach refer to actions taken by the tourists in the opinion of the tourist operators in the province to undermine their legitimate rights and interests, in writing or orally, by submitting complaints to the tourism administration sector, the tourism quality monitoring body and the civil dispute.”

Article 3 amends as follows: “The district-level tourism administration sector, the tourism quality monitoring authority is the tourist complaints treatment body (hereinafter referred to as “the tourist complaints processing body”), and the tourism complaints in the current administrative area.”

Article 6 has been amended to read: “The time limit for the complaint to the tourist complaints processing body is 90 days and the period of limitation has been calculated from the end of the tourism contract. More than time-bound complaints are inadmissible.”

V. Amendments to the “tourism complaints management body” in articles 7, 8, 9, 10 and 11.

Article 8 amends to read: “The following acts against tourist operators may lodge complaints to the tourist authorities:

(i) Consider that tourist operators do not perform contractual agreements;

(ii) The loss of physical injury or property by tourist operators due to their responsibilities;

(iii) The dispute between the complainant and the author of the complaint arises as a result of force majeure, accidental accidents that prevent or cannot be fully performed;

(iv) Believing that the tourist operator has fraudulent, recovered, saving and saving the interests of tourists;

(v) Other damage to the legitimate rights and interests of the complainant, as determined by the State or the provincial tourism administration.”

Article 9 amends as follows: “The Tourism Complaints Processing Body shall be reviewed within 5 days, shall determine the admissibility of requests for tourist complaints that are not in compliance with the provisions of this approach and inform the complainant in writing; and decide on the admissibility of the complaint to inform the complainant with the petitioners in the form of a letter of communication.

In the following cases:

(i) People's courts, arbitral bodies, other administrations or social mediation bodies have been or are processed;

(ii) The tourist complaints processing body has been processed and there are no new cases and new grounds;

(iii) It does not fall within the scope or scope of the duties of the tourist complaints processing body;

(iv) More than 90 days of the end of the tourism contract;

(v) Incompatible with the conditions for tourist complaints under article 5 of this approach;

(vi) Other economic disputes outside the context of this approach.

In cases falling under subparagraph (iii) of the previous paragraph, the tourist complaint treatment body shall promptly inform the complainant of complaints to the competent tourist complaints processing body or the relevant administration authorities.”

Article 10 amends as follows: “The person who has been the complaint has submitted comments within 10 days of the date of receipt of the notification and has written replies to the tourist complaints processing body. In exceptional cases, a 15-day extension may be granted by a tourist complaint treatment agency.”

Article 12 amends as follows:

(i) The complainant's own consultation with the complainant;

(ii) Mediation by tourist complaints treatment agencies under the principle of voluntaryity of both parties and the conclusion of conciliation agreements;

(iii) Mediation is not carried out or, after the entry into force of the letter of mediation, the complainant may apply for arbitration by an arbitration body or to the People's Court in accordance with national laws, regulations.”

Delete article 13.

Articles 14 should be replaced with Article 13 and amended to read: “The case of a tourist complaint shall be taken within 60 days of the date of admissibility”.

The order of the relevant provisions of this approach is adjusted accordingly, in accordance with the above amendments. In addition, individual languages were revised.