Tianjin postal service management approach
(December 28, 2010 at the 63rd Executive meeting of Tianjin Municipal through January 17, 2011 Tianjin Municipal People's Government promulgated as of March 1, 2011, 33rd) Chapter I General provisions
First to guarantee universal postal service, strengthen the supervision and management of postal markets, maintenance of postal communication and information security, and protect the legitimate rights and interests of users, promoting the development of the postal service, under the People's Republic of China postal law and other relevant provisions of laws and regulations, combined with the municipality, these measures are formulated.
Second post in the administrative area of the city infrastructure, universal postal services and courier services, supervision and management of the postal market, these measures shall apply.
Article city and county-level people's Governments shall post the layout into urban and rural planning and construction, to provide the universal postal service postal facilities to give funding and support, focusing on supporting construction of postal facilities in rural areas.
Fourth, postal administration, departments are responsible for the universal postal service and postal market supervision and management work.
The municipal development and reform, public security, national security, finance, construction and traffic, land and housing management, planning, customs, industry and commerce, the inspection and quarantine departments shall, in accordance with their respective responsibilities, to post the relevant management work.
Fifth of municipal postal authorities to supervise and administer the postal market, should follow an open, fair and just and to encourage competition, to promote the development of principles.
Postal, courier enterprises shall strengthen service quality, improve safety and security measures, to provide users with fast, accurate, safe, and convenient service.
Sixth postal facilities shall be in accordance with the State standards set.
Postal, courier companies to provide services, shall conform to the national standards and industry standards.
Article seventh city postal administrations shall establish to the satisfaction of the public, deadlines, punctuality, customer complaint rates and performance standards as the core of the universal postal service, courier service quality evaluation system, periodic assessment and evaluation results to the public.
Chapter II facilities planning and construction
Article eighth new urban, commercial, industrial, residential, development zones and rebuilt old town, construction units shall in accordance with the national provisions providing universal postal service facilities.
Construction of postal facilities and construction of main part of the project design, construction, and acceptance.
Facilities dedicated to the universal postal service postal business sites and mail processing places, after the construction unit shall be applied for registration, used by postal enterprises in accordance with the rental prices of public housing tenants.
Nineth posting box (box), postal kiosks set up by the municipal postal administration, City Gardens, in conjunction with the Department or district people's Government and manpower determine, taking up urban roads, roads, should obtain the appropriate license according to regulations. Tenth postal code by postal enterprises according to the rules for the preparation of the Postal Administration Department under the State Council.
Postal code of postal administration according to law, supervises the preparation and use of.
Names and number changes, planning, public security departments should promptly of any change of name and number, postal authorities, notification.
11th new urban residential buildings, the construction unit shall, in accordance with national standards, in a convenient place to drop in the surface layer set with the number corresponding to the letter box.
Urban residential buildings that have been built using a letter box is not set, by the owner or the property management unit is responsible for standard setting, the costs borne by the original construction unit.
When building renovation of urban residents, believes the newspaper box while updating and maintenance should be; letter box for routine maintenance and replacement by the owner or the property management unit.
12th State organs, enterprises, institutions and other organizations in the building ground floor or room of the main entrances to receive mail; of two or more units with the same email address, you can set up joint mail room, and you can use the send and receive standard chapter.
Organs, enterprises, institutions, management of residential units, such as postal mail should be facilitated.
Section 13th postal business sites or mail disposal sites, requirements for planning authorities shall be under the protection of the universal postal service, the postal business sites or mail processing site reset to make proper arrangements; did not make proper arrangements shall not be levied.
Levy is absolutely necessary to dismantle the post premises or mail processing site, the construction unit shall consult with the postal enterprise, in-situ or to reset the above-mentioned places, reset and other compensation for costs borne by the employer.
Demolition of public housing rental tenants set postal business sites or mail disposal sites should be in accordance with the means under article eighth, matching provide a universal postal service for construction of facilities.
Article 14th postal enterprises should set up regular maintenance of postal facilities, postal facilities to ensure the normal use.
Without authorization, no unit or individual shall not be removed, relocated, and postal facilities or affect normal use of postal facilities.
15th postal enterprises shall be at the seat of the Township people's Governments set up at least 1 post office premises. District and county people's Government is responsible for this village stations in rural areas of its jurisdiction set.
The villagers ' Committee is responsible for the day-to-day management of the village postal station, and village postal station mail receiving, delivery, acceptance of post Office Guide.
Village postal station is responsible for this village mail, newspapers and receiving and delivery and so on.
Stations can be set up separately, can also be carried in the rural ICS, rural commodity distribution centers and other public facilities in rural areas.
Chapter III the universal postal service 16th postal enterprises can set up universal postal service agent network. Setting agent outlets, shall be submitted to the municipal postal authorities for the record.
Revocation of agent network, should make an announcement, and a written report, postal authorities.
Agent network in accordance with the universal postal service provision and servicing fees, service standards, and use the uniform identity system in postal enterprises.
17th to encourage and support the urban transformation of urban villages and rural areas, community management, development of universal postal service agent network, promoting the Equalization of the universal postal service.
Postal service companies within the terms of reference given to the universal postal service agents or agents ' fees.
Agent network to attract people with employment difficulties, in accordance with the relevant provisions of this city for job subsidies and social insurance benefits.
18th post postal enterprises according to the site, users receive or post messages in other ways in consultation with users.
User name change, mail drop address, written notice shall be at least 15th post; notify message cannot be posted or delays caused by postal enterprises is not responsible.
19th post office providing universal postal service postal companies have withdrawn business premises should be approved by the municipal postal authorities and comply with the following conditions:
(A) after the withdrawal of providing universal postal service postal business premises, for the original service area to provide the universal postal service not below the State standards;
(B) postal business premises where Township people's Government, as is proposed for abolition or street agrees;
(C) other conditions stipulated by the State.
20th users posted messages should be used in accordance with the State standards or industrial standard postal products.
21st transport mail in postal enterprises shall use vehicles with the postal service logo. 22nd with special postal cars, engaged in mail delivery services, minor traffic accidents, traffic police should release after summary proceedings, meet the conditions for rapid treatment of traffic accident, by the parties themselves, compensation issues.
Serious road traffic safety violations, or apply the general procedures for dealing with road traffic accidents due to gather the evidence needed, absolutely necessary to impound vehicles, public security traffic administrative departments shall inform in the 2nd days of seizing vehicles driver or postal enterprise.
Article 23rd vehicles mail with the postal service logo, needed by public security organs traffic management departments designated no-go sections or needed parking in no parking places, public security organs traffic management Department, on the premise of ensuring safety, traffic or parking.
24th post should be in its place or otherwise publicized hours, businesses, services and rates.
Postal enterprises shall establish and improve service quality management system set up user supervision supervision released mail, phone number, and accept supervision by the community and the users of the postal service quality and complaints and replies to user reports and complaints promptly and dealt with.
, Postal authorities, for feedback to users who post complaints, postal enterprises shall, on receiving a complaint 10th user appeals issues opinion in a written report, postal authorities.
25th postal enterprises shall, in accordance with Department of postal services under the project, the postal authorities to submit information on time, and to ensure the authenticity and integrity of the information.
Postal enterprises access information management system of postal management should be reserved for appropriate data interfaces, and in accordance with the provisions of networking.
26th postal enterprises and their staff shall not be any of the following acts:
(A) private, conceals, destroys, stolen mail, stamp torn off, embezzlement, impersonation user;
(B) intentionally delay the delivery;
(C) refuse to handle the postal service should be handled according to law;
(D) unauthorized suspension of users of postal services;
(E) illegal users of postal services provided information;
(F) alter the postal fees or fee increase;
(G) the postal services of misleading users with high tariffs or tying other products;
(VIII) the transfer, loan, lease, with the postal service logo, special vehicles, special marks, post office stamp and pouches;
(IX) other behaviors prohibited by laws, rules and regulations.
27th units and individuals engaged in philatelic collections management, integrity management according to law shall not be making and selling false issue, fake postage.
Fourth chapter courier service
28th in the express business within the administrative area of the city, shall apply to the municipal postal authorities express business license.
Municipal postal administration shall publicize the business license of enterprise information.
Business Express business enterprises to set up branches or merger or Division shall be from the date of business registration in the 30th to the municipal postal authorities for the record.
29th applying for business express business in the administrative area of the city, should be consistent with the People's Republic of China postal law article 52nd conditions.
Apply for courier business in within the administrative area of the city, shall meet the following service:
(A) the express business in the administrative area of the city within the network and delivery capacity;
(B) providing telephone enquiries on delivery express services, conditions should also be provided tracking information network;
(C) express clerk for at least 40% meet the conditions stipulated in the delivery agent national occupational standards and exams, held junior certificate. Article 30th courier provide courier waybill should prominently indicate the terms of compensation and related content such as user interest.
Courier waybills and standard, application of the People's Republic of China contract law provisions on contractual standard terms.
Express delivery companies charge a shipment should be in express air waybill details indicated on the shipment's weight and price, and so on.
Shipper should properly send fill in the name and quantity of the goods, and signed in the appropriate location.
31st express company handed the shipment's delivery vehicles should be sprayed the enterprise's identity, and in conformity with the municipal postal authorities, public security organs traffic management models, and the body identification requirements.
Article 32nd express delivery companies for undeliverable shipments and undeliverable and cannot return to sender shipments, in accordance with the relevant provisions of the municipal postal authorities.
33rd to encourage express companies liability insurance.
Express company in charge Express, should prompt the sender to select insurance business or insurance business, and clearly informed of their rights and obligations.
34th courier companies can charge the insurance charge according to the sender's request, the insurance charge special account should be established to compensate insured shipment is lost, damaged or vouchered the losses caused to the user.
Express delivery companies engage in the insurance business and insurance fee charged at the standard shall be submitted to the municipal postal authorities for the record.
Express delivery companies, postal authorities, shall be subject to the supervision of insurance special account and submit the insured as required by municipal postal authorities use of special account funds. 35th express delivery salesman cast Express, recipient or receiver should be a priori as signed.
Shipment matches the packing, weight, recipient or receiver should be signed. Collecting money courier, recipient acceptance and then signed for payment.
Acceptance, can be carried out within the internal appearance and the number of counts, but not on the trial or get product functional testing.
Recipient or the income received in error or cannot be sent Express, shall promptly notify the courier company to recover.
36th article this article 22nd, 23rd provisions on mail delivery vehicle, suitable for handing the shipment's delivery vehicle the 24th, 25th, 26th on the provisions of the postal enterprises and their employees, suitable for express delivery companies and their employees.
The fifth chapter legal liability 37th units or individuals occupied arbitrarily removed, relocated, postal facilities, postal management should a rectification.
It fails to mend, a fine of 5000 Yuan and 20,000 yuan fine.
38th postal and express delivery companies in violation of the provisions of article 26th, by the municipal postal authorities ordered corrective action and fined 1000 Yuan more than 5000 Yuan fine.
Postal and express company in China in violation of the foregoing constitutes a crime, the judicial organs shall investigate the criminal responsibility; losses caused to a user, he shall bear civil liability.
Another punishment for laws and regulations on these, from its provisions.
39th of the production and sale of fake postage, by the public security organs shall be subject to administrative penalties for public security.
Production and sales of false issue, from the industrial and commercial administrative departments or municipal postal authorities be ordered to desist from the illegal act, with a warning or a fine of less than 1000 Yuan and 10,000 yuan fine; there is illegal income, up to 3000 Yuan and 30,000 yuan fine.
Production and sales of false proof of postage, philatelic constitutes a crime, criminal responsibility shall be investigated according to law.
40th in express courier companies are not indicated on the waybill terms of compensation, the shipment weight and fee information, by the municipal postal authorities ordered corrective action and fails to make corrections, and fined 1000 Yuan and 3000 Yuan fine.
41st express company violates these measures article 32nd, dispose with no express by the municipal postal authorities fined 5000 Yuan fines up to 20,000 the; person in directly responsible shall be fined not more than 1000 Yuan more than 5000 Yuan constitutes a crime, criminal responsibility shall be investigated according to law.
42nd courier companies in violation of the first paragraph of article 34th, insured for other purposes, the municipal postal authorities ordered corrective action and fails to correct it, fined 10,000 yuan and 30,000 yuan fine.
Article 43rd new urban, commercial, industrial, residential, development zones and rebuilt old town, not in accordance with the national regulations on design of providing universal postal service postal facilities, by the planning authority in accordance with the relevant provisions of laws and regulations for punishment.
44th of municipal postal authorities and other relevant staff, dereliction of duty, abuse of authority, who, by their work units or by the competent authorities shall be given sanctions constitutes a crime, criminal responsibility shall be investigated according to law.
The sixth chapter supplementary articles 45th these measures shall come into force on March 1, 2011. The Tianjin EMS Regulations (2004 42nd city people's Government) abrogated.