Hunan Provincial Government Services

Original Language Title: 湖南省政府服务规定

Read the untranslated law here: http://www.chinalaw.gov.cn/article/fgkd/xfg/dfzfgz/201110/20111000351819.shtml

Hunan provincial government services

    (April 7, 2011, Hunan provincial people's Government, the 81st General session through May 11, 2011 order No. 252 of Hunan province, announced as of October 1, 2011) Chapter I General provisions

    First in order to promote the construction of service-type Government, promote economic and social development, safeguarding and improving people's livelihood, according to the relevant laws and regulations, combined with the facts of the province, these provisions are formulated.

Article provided by the provincial administration of public service and executive authorities in the process of implementing administrative service, and these provisions shall apply.

Autonomous enterprises, institutions and grass-roots organizations, social organizations, social workers and volunteers to provide public services, shall comply with this regulation.

    Otherwise provided for by laws and regulations, from its provisions.

    Article III Executive authority to provide government services to follow legal, equitable, fair, open, efficient, convenient principle.

    Fourth administrative organs shall safeguard public interest in the provision of government services to meet reasonable public demands of citizens, legal persons or other organizations.

V a citizen, legal person or other organization shall have the right to participate in service activities, advice and recommendations to the Government.

    Administrative bodies shall provide citizens, legal persons or other organizations to participate in the services provide the necessary conditions for the activities of the Government, the adoption of reasonable comments and suggestions.

    Sixth administrative organs should be reflected in the management of services, service management, realize the combination of management and service.

    Seventh administrative organs to provide government services should proceed from reality, focus, step by step, do, and do what, commensurate with the level of economic and social development, and gradually raise the standard of services.

Eighth executive to provide government services responsible for grading.

    Administrative organs at all levels should actively fulfil their statutory duties, carry out their duties, cooperate, do a government service.

Nineth levels of Government responsible for the administration of government service organization and leadership.

Office of the people's Governments above the county level (lounge) responsible for the administration of government services coordination.

The people's Government above the county level government departments according to their respective responsibilities relating to government services.

    The people's Governments above the county level shall monitor, legal, financial, auditing departments according to their respective duties, be responsible for the supervision and inspection of the implementation.

    Chapter II the service principal

Tenth administrative organs in accordance with statutory duties to provide government services.

    Authorized by the laws and regulations with the function of public administration organizations, in accordance with the mandate to provide government services.

11th people's Governments above the county level should be the transformation of government functions, promoting the separation of political affairs separately, government assets, separating Government and community, focusing on public service, strengthen social management and strict market supervision, improve the economic adjustment, fully and properly perform functions.

    Township people's governments fulfil their obligations to promote economic development, increase farmers ' income, strengthening public services and focus on improving people's livelihood, strengthen social management and maintaining rural stability, promoting grass-roots democracy, promote harmonious functioning.

12th provincial organizations to carry out administrative examination and approval system reform in due course, decided to cancel in accordance with law, adjustment, decentralization of administrative approval items.

    Executive authorities should optimize the administrative examination and approval processes, streamline administrative examination and approval process, reduce administrative examination and approval deadlines, improve the efficiency of the administrative examination and approval.

    13th people's Governments above the county level in favour of administrative efficiency, match financial resources and powers, management focus shift-down principle, configuration functions of the superior and subordinate administrative organs, and strengthen the capacity of grass-root government services provided by the Government.

14th people's Governments above the county level in accordance with the principle of simplification, uniformity and efficiency, optimizing the structure of governmental organizations and normative institutions, establishing and perfecting the modern system of government organizations.

    The people's Governments above the county level shall strengthen social management and public services, reasonable economic regulation and market supervision Department, streamlining and standardizing the rules of procedure of the coordination body.

    15th levels of people's Governments at and above the county level people's Government departments should establish and improve responsibility, service commitments, limited to handle system, once informed, first asking duty system, the agency system and other system administrative power operation transparency, improve government efficiency and level of service.

    16th people's Governments at various levels and departments of people's Governments above the county level shall use administrative guidance, administrative planning, administrative contract or administrative incentives, such as administration mediation, improve administrative effectiveness, improve the quality and level of service.

Article 17th establish institutional mechanisms for Government-led public services, social participation, pluralism and delivery of public services.

Administrative organs shall take active measures, organization, support and guide the enterprises and institutions and the grassroots self-governing organizations, social organizations, social workers, volunteers, and other social forces to provide public services and strengthen supervision and management of social forces in the provision of public services.

    Apart from the direct provision of public services to the community, the executive authorities, can be purchased through franchising, Government, services, outsourcing, Government subsidies provided to the community by way of public services.

    Chapter III service

    Section of public service

    Article 18th establish consistent with the provincial situation, integrity and basic public service system covering urban and rural areas, sustainable, promoting the Equalization of basic public services.

    19th public services including employment, social insurance, social relief, social welfare, housing, education, health care, science and technology, culture, sports, population and family planning, utilities, poverty alleviation, the Government information service. 20th of public services into basic public services and essential public services.

Specific projects of basic public services, determined according to the relevant regulations of the State.

    Basic public services are mainly provided by the executive authorities, and non-essential public services are mainly provided by social forces.

    21st levels of people's Governments at and above the county level people's Government human resources and social security, education sector organizations such as employment information, employment, vocational guidance, employment training, employment assistance, employment registration and registered unemployment, entrepreneurship training and business services, employment services, increase jobs, promoting citizens ' equal employment.

    22nd levels of people's Governments at and above the county level people's Government human resources and social security, health and other departments to promote the development of social insurance, the full implementation of the basic old-age pension, basic medical care, unemployment, work injury and maternity insurance, advance the basic medical insurance for urban residents, the new rural cooperative medical and new type of rural social endowment insurance and other social insurance.

    23rd levels of people's Governments at and above the county level people's Government Civil Affairs, health, administration of Justice and other departments should improve the social assistance system, promote the subsistence allowances for urban and rural residents, rural five-guarantee, natural disaster relief, vagrants and beggars in relief, temporary assistance, legal assistance, social assistance industry.

    24th levels of people's Governments at and above the county level people's Government departments such as the home should be the development of social welfare service, strengthening the construction of social welfare institutions and services, establish appropriate inclusive social welfare system, in giving priority protection to the elderly, the disabled and the plight of child welfare services for the disadvantaged groups, such as at the same time, to meet the welfare needs of urban and rural residents.

    25th levels of people's Governments at and above the county level people's Government housing and urban-rural construction, Home Department in low-income housing projects, efforts to increase construction of affordable housing projects, implementation of dangerous shanty towns and rural transformation, and standardize the development of affordable housing, public rental housing and low-rent housing development, increasing the supply of low-income housing.

    26th levels of people's Governments at and above the county level people's Government sector consolidation, such as raising the level of education, universal access to pre-school education and high school education, to develop vocational education, improve the quality of higher education, continuing education, the promotion of national education and special education, improve the students from poor families subvention system, promoting educational equity.

    27th levels of people's Governments at and above the county level people's Government development and reform, health, food and drug supervision and administration, human resources and social security, economy and information technology sectors such as establishing the basic medical and health care system of covering urban and rural residents, strengthen the public health care system, health care system, medical and pharmaceutical supply system construction of safeguard system, giving priority to meet the basic health needs of the citizens.

    28th levels of people's Governments at and above the county level people's Governments and other departments should improve the scientific and technological innovation mechanism of science and technology, encourage scientific and technological research and development, strengthening the construction of sci-tech service platform, promote scientific and technological innovation ability and the technology transfer, promoting science and technology literacy.

    29th levels of people's Governments at and above the county level people's Government culture, radio, film and television, the press and publishing departments develop non-profit cultural programs, strengthen the construction of public cultural facilities in urban and rural areas, improve the public cultural service system, develop mass cultural activities, promoting the development and prosperity of culture.

    30th levels of people's Governments at and above the county level people's Government development of the sports sector non-profit sports programs, strengthen the construction of grass-roots public sports facilities, perfecting the service system of public sports, fitness, the implementation of national physique monitoring and enhancing people's physique.

    31st levels of people's Governments at and above the county level people's Governments for population and family planning and other departments to improve the mechanism for population and family planning work, stabilizing the low fertility level, improve population quality, improve population structure and curb the trend of high sex ratio at birth, providing the people of childbearing age with contraception, prenatal and postnatal care, reproductive health services, improve population and family planning benefit-oriented mechanism, improve the system of floating population's family planning services.

32nd levels of people's Governments at and above the county level people's Government housing and urban-rural development, economic and information technology, rural work, water, hygiene, environmental protection, transportation, broadcasting, film and television sectors such as urban and rural public utility development, step by step integration of urban and rural public utilities:

(A) improving water and electricity supply facilities, upgrading rural power grids and urban and rural power prices, protection of rural drinking water security, promote renewable energy use in rural areas, urban and rural water and electricity by gas safe, convenient;
(B) strengthening the construction of rural and urban sewage and garbage treatment facilities, promote the comprehensive improvement of urban landscape and the rural environment, urban and rural living environment clean and tidy;

(C) improve the urban and rural integrated transport system, improving highways, provincial highway trunk roads, rural roads, bus station, waterway transport infrastructure, such as networks, develop public transport, realization of integration of urban and rural passenger transport and travel safe, convenient;

    (D) organize, support public service postal communication networks for enterprise development, urban and rural residents ' communications and Internet access convenient and fast.

    33rd levels of people's Governments at and above the county level people's Government and other departments to improve pro-poor policies for poverty alleviation, strengthening poverty alleviation training projects to poverty alleviation, social poverty and promoting development-oriented poverty reduction, enhancing poverty alleviation accumulation, self-development capacity.

    34th levels of people's Governments at and above the county level people's Government departments to establish a sound mechanism to open governmental information, improve the mode of Government information disclosure, disclosure of Government information in accordance with law; to citizens, legal persons or other organizations for access to government information, respond in a timely manner according to law.

35th people's Governments above the county level unified leadership and organizing the implementation of public service work in their respective administrative areas.

Provincial people's Governments and their departments responsible for public service regulations and regulatory documents, determine the size of the public service, standards, determine task decomposition and release of the year. City, State, County and City Government is responsible for the Organization and implementation of the public service.

City, State, County, city people's Government shall, in accordance with the relevant provisions of the public service project-specific scale, standards can be quantified.

    Township people's Governments and within the subdistrict office in charge of public service work, can be affected by people's Governments at the county level and their departments to delegate implementation of the public service.

    36th people's Governments above the county level shall be in public service as an economic and social development an important part of, and incorporated into the national economic and social development planning and formulation of public service plan with a focus on improving people's livelihood.

    37th people's Governments above the county level shall determine the annual public service priorities, and strive to do practical things for the masses.

38th administrative organs and institutions to provide public services law for administrative fees, in accordance with the appropriate compensation costs or non-profit-making principle to determine fees.

Public service companies to provide public services, government guidance prices according to law or Government pricing, based on the average social cost, operators reasonable returns, social factors such as affordability, price determined according to the principle of cost plus profit public service.

    Establishment and adjustment of administrative charges involving the public interest standards and prices for public services, it shall hold a hearing.

39th people's Governments above the county level and financial and pricing departments to take measures to reduce the administrative fees, collect items and standards, reduce the burden on citizens, legal persons or other organizations.

    Administrative authorities are not allowed to set up administrative and institutional charges, increase administrative fees, expanding the scope of administrative fees, without changing the administrative fees funds shall not be taken or covert measures to force clients to accept paid services.

    Section II management services

    40th executive authorities should change their administrative management philosophy and management style, in the exercise of social and economic regulation, market supervision function in the process, for the citizens, legal persons or other organizations to provide quality and efficient services.

    41st establish leadership of the Party Committee, Government, social collaboration, social management pattern of public participation, and improve the social management system, social management services work together.

42nd establishing and perfecting benefit coordination mechanism, the appeal mechanism, contradiction and mediation mechanisms, rights protection mechanisms, social management system, ensuring social order, maintain social harmony and stability.

    People's Governments above the county level and their departments establish and improve the reception of letters and calls people to visit platform, dealt with matters of people visiting.

    43rd article levels Government and the County above Government police, and safety supervision management, and home, sector should active advance social management innovation, strengthening and perfect floating and special crowd, and safety, and social security, and burst event should, and non--public economic organization and social organization, and information network, and community, and social workers, aspects of management and service work, for citizens, and corporate or other organization provides social management service.

    44th and the Administration for industry and Commerce above the county level people's Government, business, economic and information technology, agriculture, finance and other departments should take measures to support the development of all kinds of market entities, and encourages the development of small and medium enterprises, supporting the unemployed, college graduates, the disabled, war veterans, such as self-employment, support the development of individual and private economy.

    45th people's Governments above the county level and industry and commerce administration, quality and technical supervision, food and drug supervision and management, pricing, business and intellectual property departments should maintain market order, investigate and punish acts of unfair competition and monopolistic practices, strengthen the quality of products such as food, medicines, agricultural means of production supervision and management, strengthen price monitoring and inspections, establish and improve the price and service network, and keep overall price levels basically stable.

    46th people's Governments above the county level and administration of industry and commerce, public security, finance and other sectors to establish a sound credit system, building credit information systems, developing credit intermediary services, incentive disciplinary mechanisms, optimization of credit monitoring, public education and other measures, strengthening the construction of social credit system.

    47th people's Government above the county level and their departments should focus on maintaining steady and rapid economic development, improve the quality and efficiency of economic growth, speed up the transformation of economic development pattern, promoting new type industrialization and urbanization, and agricultural modernization and information technology, regional development and urban-rural development, building a resource-conserving and environment-friendly society, the full implementation of economic adjustment functions, providing economic regulation services.

48th people's Governments above the county level and development and reform, fiscal, financial, economic and information technology, price and other departments within the scope of their respective duties, in accordance with the principles of lawfulness, fairness, economic adjustment services provided in the following ways:

(A) preparation of national economy and social development plan;

(B) development of industrial planning, industry guidelines, industrial policy;

(C) controlling investment scale, structure, direction and layout;

(D) establishment of industry leading funds;

(E) price regulation;

(F) organize, coordinate scheduling of coal, electricity, oil, gas, transport, communications and other important factors of production;

(VII) establish a platform of economic development;

(H) publish economic information;

    (IX) other economic regulation service.

    The fourth chapter services platform

    Section e-Government platform

49th follow e-government construction and manpower planning, standards, principles of integrating resources, information sharing and security.

    Provincial e-Government Department, in conjunction with relevant departments, development of e-government development planning in the province, the provincial people's Government for approval. 50th levels of construction e-government projects should be reviewed by the e-level people's Government departments; construction of the people's Governments above the county level departments e-government projects should be reviewed by the competent Department of people's Governments at the e-Government.

    Uncensored, relevant departments are not of administrative examination and approval procedures.

51st Governments at all levels in accordance with provincial e-government development planning, promoting the construction of unified e-government network in the province. E-network-Government intranet and a network component.

-Government intranet with the Chief physical isolation between the external network, the Chief physical links between external networks and the Internet, the logical isolation.

All levels of people's Governments at and above the county level people's Government departments are not allowed to create a new private business networks have been separate, should be gradually integrated into the unified e-government network in the province.

    Encourages and advocated public enterprises and institutions of the network with the e-network interconnection.

52nd Government Portal-oriented construction of the people's Governments above the county level shall stand, Department website for station system of Government websites.

Government website construction should be in accordance with the level of Government to build a portal, a sector the principle of building a station has been building more than one Web site, gradually implement the merger.

    Provincial e-Government Department jointly with other relevant departments to implement unified e-Government affair application system construction in the province, through the disclosure of Government information portal site, online business, public participation, Government and citizen interaction and electronic surveillance capabilities.

    53rd provincial e-Government Department jointly with other relevant departments, in accordance with uniform standards and specifications, development, establishment of e-government information resources database and the preparation of the directory of Government information resource sharing plan building the province's unity Government information resource exchange platform and real-time information exchange and shared services.

    54th provincial e-government departments of public security, national security, confidential, confidential and other departments, develop e-government security requirements and work in the province, and build the province unified e-Government digital authentication systems and information security emergency response, data disaster recovery infrastructure.

    Section II administrative services platform

55th city, State, County, city, Township people's Governments shall establish the administrative unity of government service platform, responsible for dealt with matters relating to government services, and public resources transactions, disclosure of Government information, administrative efficiency and complaints functions.

    Office of the people's Governments above the county level (lounge) responsible for the establishment and management of administrative services to guide and coordinate the work.

    56th City State, County, city governments and their departments and town people's Governments shall be responsible for the administrative examination and approval, the Administration confirmed, annual audit, administrative fees and other management matters, into the Government service platform dealt with; under special circumstances cannot be included, should be agreed by the people's Governments at the same level.

    57th city, State, County, city or township people's Government departments and public enterprises and institutions to take into government service platform dealt with matters relating to public services.
Article 58th city, State, County and city governments should arrange at least two departments implementing administrative examination and approval matters, and specifically hosted and organised sectors, by the sponsoring departments located in the window receives Government services platform established pursuant to and assisted, to the relevant authorities upon advice of the window handle, joint management, centralized management or organization of the relevant departments.

    59th city, State, County, city, Township people's Governments should enhance government service platform of electronic government affair application system construction and promote government service platform of online Government services.

60th establishing and perfecting the Government service platform service standard, service standards, service projects, and service processes.

    Approved by the people's Governments at the same level, government services platform can implement staggered and full-time duty, holidays shift at work, citizens, legal persons or other organizations do.

    Section III community service platform

61st district city people's Government, the Township people's Governments and subdistrict offices should gradually urban and rural community organizations to establish a unified community service platform, dealt with matters relating to services.

    Civil affairs departments above the county level people's Governments in charge of community service platform and management guidance.

62nd of the following services can be dealt with through community service platform:

(A) matters relating to government services of administrative bodies in the community;

(B) the village (neighborhood) matters relating to self service shall be organized by the Committee, assist the authorities in accordance with law and entrusted by the executive authorities to conduct government services;

    (C) public enterprises and institutions and the social organizations in matters related to public service communities.

    63rd district city people's Government, the Township people's Governments, neighborhood offices shall organize and integrate the community service agencies, services, sites, services, facilities and into community service platform and unified management, actively promote "one-stop" services.

    64th community services staff is equipped with the platform, should adhere to the principle of simplification and efficiency, staff members accredited by the executive authorities, the village (neighborhood) Committee members, recruitment to the public community of full-time staff, volunteers, and other components.

    Fourth quarter social assistance service platform

    65th city, State, County, city people's Government in accordance with a platform of principles, establishing the administrative unity of social assistance services platform, is responsible for the central coordination of citizens, legal persons or other organizations for help.

    66th City State, County, city governments and public enterprises, institutions, social organizations, bodies or persons responsible for the social assistance work should be identified and accepted platform for social assistance services at the same level of command and control.

67th social assistance service platform Unified social assistance service telephone number 12345 set up.

    Government departments, public enterprises, institutions, social organizations, social assistance service phone and 12345 social assistance service telephone link.

    68th and public security departments above the county level people's Governments should integrate 110, 119, 122, on public services, establishment of a unified service platform and telephone link with 12345 social assistance services.

    69th city, State, County and city governments and health departments should form a unified command center of the 120 first-aid system, regulating the administrative emergency numbers of hospitals, 120 medical emergency command centers and access systems, centralized receiving, dispatched.

    The fifth chapter services

    Section I Executive services

    70th levels of people's Governments at and above the county level people's Government departments set up government service, should take public hearings, seminars, consultations, open hearings, experts and other channels, listen to comments and suggestions of the public and the community.

    71st levels of people's Governments at and above the county level people's Government departments will set up government service laws, regulations, rules and regulatory documents, through Government websites, Official Gazette are accessible to the public and other known to the public.

    72nd levels of people's Governments at and above the county level people's Government Office (room) to comprehensive government services should be organized and services directory and planning guide, and through Government websites, Official Gazette, the Chief service platforms to the public.

73rd levels of people's Governments at and above the county level people's Government departments implement the Government service, should be widely publicized in various ways to make information about government services for citizens, legal persons or other organizations to know.

Government of the people's Governments at and above the county level people's Government departments at all levels to determine service objects, and so on, democratic appraisal can be taken according to law, hearing, to the public and other way to listen to the views of the public and the community.

    Governments at all levels and relevant government departments of people's Governments above the county level shall service the results of open public scrutiny.

    Enterprises and institutions section services

74th public enterprises and institutions shall disclose in the course of providing services in production, access to the information.

    Office of the people's Governments above the county level (lounge) is responsible for promoting, directing, coordinating and monitoring the service work of public enterprises and institutions in their respective administrative areas.

75th of public enterprises and institutions taking publicly available information in the following ways:

(I) the preparation and publication of list of services and service guide;

(B) the production and issuance of service manuals, service card for the convenience, set the open bar, obtain information, electronic information screens;

(C) the use of Government Web sites, this Web site;

(D) hold hearings, expert advice, News Conference;

(E) establishing wind hotline service hotline and lines;

    (Vi) disclosure of other information.

76th of public enterprises and institutions shall publish the following information:

(A) functions and basis, duties;

(B) work systems, codes of conduct, service standards, service, commitment, self-discipline, accountability systems;

(C) the service projects, according to the results, timelines, processes,;

(D) the basis for charges, standards, collection methods;

(E) to monitor complaints and contact details;

    (F) other information.

77th education open enrollment, public enterprises and institutions shall, exams and education administrative departments under the State Council to disclose other information.

Health and public enterprises and institutions in accordance with the relevant provisions of the health Administrative Department under the State Council, closely related to the interests of the public and the public important information.

Water, electricity, gas and other utility enterprises and institutions shall publicly important facilities and equipment, construction, maintenance, and troubleshooting, and other important information, and foreseeable may affect the public production and related matters of life to fulfil obligations in advance.

    Engaged in the promotion of employment, social insurance, social relief, social welfare, culture, sports, science and technology, population and family planning services, such as public enterprises and institutions, combined with the characteristics of their respective industries closely related to the interests of the public and the public important information.

    Primary-level self-governing bodies in section III service

78th village (neighborhood) committees should be imposed according to law the village (neighborhood) Affairs.

Township people's Governments and neighborhood offices responsible for the administration of village (neighborhood) public works organization and guidance.

    People's Governments above the county-level civil affairs, agriculture, finance and other departments in their respective areas of responsibility within the village (neighborhood) public works instructions.

79th village (neighborhood) public includes:

(A) convening of village (neighborhood) meeting, the village (neighborhood) meeting of representatives of the people, the village (neighborhood) group meetings, public hearings;

(B) set the open bar, organized broadcasting stations, making convenience card;

    (C) other convenient village (neighborhood) widely known.

80th article village (neighborhood), authority, Committee or other forms of village (neighborhood) oversight body, responsible for the village (neighborhood) to ensure public supervision.

    (C) members of the supervisory body by the village (neighborhood) meetings or village (neighborhood) meeting of representatives of the people in the village (neighborhood) people elected.

    Fourth quarter social organization services

81st social organization should be open for service information.

    Civil affairs departments above the county level people's Government is responsible for propulsion, guidance, coordination and supervision of social services work.

    82nd community organizations can use Government Web site, the Organization's Web site, newspaper, radio, television, and public service information.

83rd social organizations should disclose the following information:

(A) the certificate of registration, tax registration certificate, corporate code certificate;

(B) approved by the registration authorities or filing articles of Association;

(C) mode of service, service, service standards;

(D) the basis for charges, standards, collection methods;

(E) annual report;

(F) other information that shall be made public.

    Encourages and advocated social organizations to disclose the annual financial audit report.

84th Foundation shall open public funded project types, application conditions and procedures, assessment procedures and results, funding, and evaluating information, and so on.

    Public foundations should also be carried out by public welfare activities programme and detailed use of funds plan, total funds raised and detailed usage, costs, expenditures and other information.

    The sixth chapter services

    First financial security

    85th Governments at all levels should focus on building a service-oriented Government, following the combination, the principle of balance between fairness and efficiency, establish and improve the system of public finance mechanisms.

86th levels of people's Governments at and above the county level people's Government of fiscal and tax departments should strengthen the financial construction, shall organize a revenue code administration, strengthening the management of non-tax revenue collection, improve the quality of fiscal revenues.

    All levels of people's Governments at and above the county level people's Government of fiscal and tax departments shall not ultra vires tax and non-tax revenue preferential policies, transfer shall not change the revenue account and other revenues.

87th levels of people's Governments and financial Department of the people's Governments above the county level to adjust the structure of fiscal expenditure to ensure basic public services, controlling and reducing general expenditures.

Public services gives priority to rural, base, poor people and poor areas, improve the capacity to deliver public services.

All levels of people's Governments at and above the county level people's Government departments to strictly control administrative costs, regulating meetings, official cars purchased using funds, receiving funding and abroad (border) funding expenditures, we will strictly control construction of office buildings.

    Government services involving goods, works, services, government procurement law.

88th article establishing and perfecting the financial system of counties in the province, and clear financial distribution relation between levels of Government, the implementation of financial system of grading burden government services.
Establish and perfect a unified, standardized and transparent financial transfer payment system, and gradually expand the scale of financial transfer payments to the County.

    89th levels of people's Governments and financial Department of the people's Governments above the county level government funding for services should be incorporated into the Government budget management, and compliance with statutory procedures of budget management, and shall not be arbitrarily changed.

90th financial Department of the people's Governments above the county level people's Governments at various levels and through government subsidies, subsidies and other forms of Government, encourage and guide social capital into the public service.

Encourage donations to public service or public service fund established by law.

    Government debt Fund focused on public service expenditure, recurrent expenditure may not be used for general consumption.

    Section II Organization

    91st people's Governments at various levels shall strengthen the construction of the civil service, increasing capacity and level of serving, build up the people's satisfaction with the civil service.

    92nd levels of people's Governments and civil service Department of the people's Governments above the county level for civil servants for political ideas, ideals, conviction, honesty in politics, education, culture of professional ethics and improve the ideological and political quality of the civil service.

93rd levels of people's Governments at and above the county level shall organize the staff in government departments to conduct research, establish and improve the system of leading cadres ' point of contact, solve problems in the Government service.

People's Governments and their departments at and above the county level shall organize the civil service to towns, streets and other grass-roots units, fulfilling basic government services.

    People's Governments at and above the county level people's Governments at all levels should streamline meetings and documentation, control activities such as ceremonies, festivals, forums, and establish a sound management system.

    94th levels of people's Governments and civil service Department of the people's Governments above the county level for civil servants to carry out e-Government, public administration, public policy, administration, emergency management, education and training, increasing capacity and level of service.

    95th levels of people's Governments at and above the county level people's Government departments should strengthen the civil service system of the civil service, establish and improve the selection, assessment, management, supervision, and incentive and guarantee mechanism.

    96th above county level people's government supervisory departments shall promote the punishment and prevention system against corruption, strengthen the focus on the allocation of public resources, public resource transactions, public production supervision.

    97th of public enterprises and institutions and the grassroots self-governing organizations, community organizations, should strengthen the capacity of staff training, service specifications, establishing and perfecting the system of supervision and inspection.

    Supervision and administration of the seventh chapter

    Section I performance management

    98th Government of the people's Governments above the county level shall implement a performance management system, establish and improve the Government's performance management system.

    99th government performance follow scientific, pragmatic, open and fair, the public participation principle.

100th article to establish a sound scientific and rational evaluation system of government performance.

    Government performance evaluation should be integrated, focused, as an important part of government performance evaluation of public service.

101th government performance evaluation of internal assessment, public review, a combination of expert evaluation and assessment mechanism.

Government performance measurement process generally includes programmes, implementation, evaluation, feedback and so on.

    People's Governments above the county level should play the higher education institutions, research institutions, the role of social organizations in the evaluation of government performance, promoting the Government to assess the performance of standardized and scientific.

    102th government performance evaluation results to improve the Executive Management, budgeting, civil service appointments ...

    103th examination of a higher administrative authority to subordinate administrative organs, into the scope of government performance evaluation, except otherwise prescribed by the national and provincial government, organizations no longer individual assessment.

    Section II administrative efficacy supervision

    104th people's Governments above the county level shall establish and improve the electronic surveillance system to monitor the whole process of online Government services and online complaint system.

105th system of the people's Governments above the county level shall establish and improve the effectiveness of administrative complaints.

    People's government supervisory departments above the county level are responsible for administrative efficiency of work organization.

    106th Executive effectiveness of complaint handling uphold seeking truth from facts and mistakes must be corrected, limited completed in time, the principle of feedback.

    107th citizens, legal persons or other organizations against administrative organs and their staff do not fulfil, delayed discharge the responsibilities of government services, as well as other violations in government service, you can complain to the people's Governments above the county level and their departments are responsible for administrative efficiency of complaints with the Agency.

108th on the complainant's complaints, the administrative organ shall promptly accepted, and informed the complainants.

The administrative organ that is responsible for receiving and handling complaints concerning administrative efficiency should be investigated, verified complaint, listen to views of the complainant and the respondent and shall make a decision in a timely manner.

Executive to the admissibility of the complaint, should be completed from the date of acceptance of the 30th; complex, approved by the heads of administrative organs, you can extend the 30th, and to explain to the complainant the reasons.

    Complaints after the case concluded, shall be handled promptly inform the complainants of the outcome.

    109th administrative efficiency results as the Executive Government performance evaluation, as well as an important basis for the Executive and staff assessment.

    Section III supervision

    110th administrative organs should be on public enterprises, institutions, social organizations providing public services in conducting supervision and inspection, timely correction of violations in the public service.

    111th of public enterprises, institutions, social organizations should report to the relevant administrative authority during the first quarter of each year annual on delivery of public services.

    112th administrative authorities where the public interest requires, you can adopt a return or any other means, legally recover the franchise, government purchasing, outsourcing of public services; loss caused to a party, be compensated according to law.

    113th of public enterprises, institutions, social organizations, due to force majeure or other reasons, cannot provide the vital interests of the public service of the public, the people's Governments above the county level may instruct the relevant administrative authority temporarily take over their public services, guarantee the normal provision of public services.

    114th through franchising, government purchasing or outsourcing the provision of public services and public enterprises and institutions and the social organizations violate service contracts or other serious violations, the administrative organ may terminate the service contract. 115th citizens, legal persons or other organizations to public enterprises and institutions disagrees with the provision of public services, social organization, can complain to the relevant administrative authorities, the relevant administrative authority should be processed in a timely manner and to respond.

    Handling of complaints should serve as an important basis for administrative organs to implement service monitoring. 116th administrative organs of public enterprises, institutions, social organizations provide a public service to assess the situation.

    Evaluation results shall be announced to the public by appropriate means, and as an important basis for implementation services regulatory.

    The eighth chapter legal liability

117th in the administrative organs and their staff in the public service in violation of this provision, any of the following acts, monitored by a higher administrative authority or Department ordered corrective action and give notice of criticism; directly responsible and other persons directly responsible, disciplined by the relevant organs shall:

(A) not to fulfil its service obligations, inadmissibility of citizens, legal persons or other organizations in accordance with the statutory provisions and conditions apply for government services;

(B) the delay in the fulfilment of responsibilities for government services, without statutory time limits, deadlines or time within the Government services;

(C) violations of the provisions of administrative fees;

(D) the property or to ask client to ask for or accept service objects provide sponsorship;

(E) fails to comply with the relevant provisions of the public government services;

(F) failing to accept or handle complaints against administrative efficiency;

(VII) on the supervision of public enterprises, institutions, social organizations, the adverse consequences;

(VIII) other serious violations of the provisions of the Act.

    Laws, regulations, grant rights to the management of public affairs functions of the institution approved in light of the People's Republic of China Law on civil service management staff, in violation of the provisions of, reference to the provisions of the preceding paragraph.

118th administrative organs and their staff in violation of the provisions of article need accountability, accountability permission in accordance with State regulations, forms, and procedures.

    Directly under the people's Governments above the county level public services, institutions and State-owned public services in violation of this provision, the need for accountability of the persons concerned, and accountability permission in accordance with State regulations, forms, and procedures.

119th public enterprises and institutions and the social organizations in violation of these provisions, the relevant administrative authority shall order rectification, and given administrative penalty according to law; damages are caused to citizens, legal persons or other organizations shall bear civil liability.

    Through franchising, government purchasing, outsourcing service delivery of government services, such as public enterprises, institutions, social organizations, violation of contract, he shall bear civil liability.

    120th social workers and volunteers in public service in the process of citizen's lawful rights and interests, legal persons or other organizations shall bear civil liability.

    121th citizens, legal persons or other organizations by deception, bribery or other improper means of access to government services, be revoked by the relevant administrative authorities and ordered to return the interest made.

    Nineth chapter by-laws

    122th people's Governments at and above the county level people's Governments at all levels shall, in accordance with their respective responsibilities, to make carrying out of the provisions of the implementation of the program. 123th these provisions come into force on October 1, 2011.