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Hunan Provincial Government Services

Original Language Title: 湖南省政府服务规定

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Government service provisions in Southern Province

(Adopted at the 81th ordinary meeting of the Government of the Southern Province, on 7 April 2011, No. 252 of the Order of the People's Government of the Southern Province of Lake Lakes, which was issued as from 1 October 2011)

Chapter I General

Article 1, in order to advance service-building, to promote economic and social development, to guarantee and improve the lives of people, and to develop this provision in line with the relevant legislation.

Article 2

Business units, grass-roots self-government organizations, social organizations, social workers and volunteers provide public services should be observed.

The law also provides for the provision.

Article 3 provides government services in accordance with the principles of legality, equity, impartiality, openness and efficiency.

Article IV provides government services that should preserve the public interest of society and meet the legitimate public needs of citizens, legal persons or other organizations.

Article 5 citizens, legal persons or other organizations have the right to participate in government services in accordance with the law and to make observations and recommendations on government services.

The executive organs should provide the necessary conditions for the participation of citizens, legal persons or other organizations in government service activities and adopt their reasonable observations and recommendations.

Article 6. The executive organs should reflect services in management, implement management in the service and achieve the organic combination of management and services.

Article 7. The provision of government services by the executive organs should be focused, step-by-step, resilient and responsive to the level of economic and social development and gradually increase the level of government services.

Article 8.

The executive organs at all levels should actively perform their respective statutory responsibilities, their functions and work together for government services.

Article 9.

The Executive Office of the People's Government (room) at the district level is responsible for the integrated coordination of the work of the Regional Government in this administration.

The various sectors of the population at the district level are responsible for the work of the Government in accordance with their respective responsibilities.

In accordance with their respective responsibilities, the authorities of the above-ranking people monitor, rule of law, finance, audit and other sectors are responsible for monitoring the implementation of this provision.

Chapter II

Article 10 provides government services in accordance with the statutory responsibilities.

Organizations that are mandated by the law, legislation and regulations to administer the functions of public affairs are provided with government services in accordance with the mandate.

Article 11. The Government of the people at the district level should transform the functions of the Government, promote political separation, political separation, political separation and political separation, focus on public services, strengthening social management, strict market regulation, improving economic regulation and full and rightful functioning.

The Government of the communes performs functions that promote economic development, increase the income of farmers, strengthen public services, focus on improving the lives of people, strengthen social management, maintain rural stability, promote grass-roots democracy and promote rural harmony.

Article 12

The executive organs should optimize the process of administrative approval, streamline administrative approval, reduce administrative approval deadlines and increase efficiency in administrative approval.

Article 13

In accordance with the principles of simplification, harmonization and effectiveness, the Government has optimized the Government's organizational structure, regulated institutions and established a system of sound modern government organizations.

More than the people at the district level should strengthen the social management and public service sector by rationalizing the economic regulation and market regulatory sectors, streamlining and regulating the coordination bodies.

Article 15. Governments at all levels and over-head-level people's government departments should establish sound job responsibilities, service commitments, time-breaking systems, a system of notification, first query, activism, etc., and promote public transparency in the functioning of administrative power and increase the efficiency and level of government services.

Article 16 should apply administrative guidance, administrative planning, administrative contracts, administrative incentives, administrative mediation, to improve the effectiveness of administration and to improve the quality and level of services.

Article 17 establishes institutional mechanisms for the sound government-led and socially involved public services to achieve the diversity of the subjects and means of delivery of public services.

The executive organs should take active measures to organize, support, direct corporate units, grass-roots self-government organizations, social organizations, social workers, volunteers, and strengthen the supervision of the provision of public services to social forces.

In addition to providing public services directly to society, the executive branch may provide public services to the community through concessions, government purchases, service outsourcing, government subsidies.

Chapter III

Section I Public services

Article 18 establishes a system that is consistent with the state of affairs, is more complete, covers both rural and urban areas and sustainably basic public services, and promotes basic public services.

The main elements of public services include employment promotion, social insurance, social assistance, social welfare, housing guarantees, education, health, science and technology, culture, sports, population and family planning, utilities, poverty reduction, public information of the Government.

Public services are divided into basic public services and non-basic public services. Specific projects for basic public services are determined in accordance with the relevant national provisions.

Basic public services are provided mainly by the executive branch, and non-basic public services are mainly provided by social forces.

Article 21, Human resources and social security, education at all levels of the people's government and in sectors such as the district level, organize employment information dissemination, vocational orientation, vocational guidance, employment training, employment assistance, employment registration and employment promotion services such as unemployment registration, entrepreneurship training and entrepreneurship services, and promote employment equality among citizens.

Article 2

Article 23. The Government of the people at all levels and sectors such as the administration of civil affairs, health, justice, etc. should improve the social rescue system, promote the development of social relief for rural and urban residents with minimum living guarantees, rural nutrients, natural disasters, begging, temporary assistance, legal aid.

Article 24 should develop social welfare, strengthen social welfare institutions and service facilities, establish a sound and affordable social welfare system, while priority is given to the provision of welfare services for disadvantaged groups such as older persons, persons with disabilities and children in distress.

Article 25 Governments and more people at all levels implement secure housing works in sectors such as urban and rural construction, civil affairs, and strengthen the construction of SICA works, the implementation of slum- and rural-risk rehabilitation, the regulation of the development of affordable housing, the development of affordable housing and public rental housing and the provision of low-income housing.

Article 26 strengthens the level of compulsory education in all sectors, such as the education of the people at all levels and at the district level, the promotion of preschool education and high-level education, the development of vocational education, the quality of higher education, the promotion of national education and special education, the improvement of the family's economic hardship student financing system and the promotion of equity in education.

Article 27 provides for the development and reform of the people's government at all levels and in sectors such as health, food drug surveillance, human resources and social security, economic and informationization to establish a basic health-care system that covers rural and urban residents, to strengthen public health services systems, health-care systems, medical safeguards systems and drug supply security systems, with priority being given to meeting the basic health needs of citizens.

Article 28 Governments at all levels and sectors such as science and technology at the district level should improve the institutional mechanisms for science and technology innovation, encourage the promotion of science and technology research, strengthen the building of science and technology services platforms, promote the enhancement of technological innovation capacities and the transformation of scientific and technological results, and promote the universality of scientific knowledge.

Article 29

Article 33

Article 31 Mechanisms for the sound population and family planning in sectors such as population and family planning at all levels of the people's government and more people at the district level, stabilize the low levels of fertility, improve the quality of the population, improve the population structure, curb the gender preferences of the birth population, provide services such as patriarchal care, good birth care, reproductive health, and improve access to population and family planning benefits and improve the system for the management of the mobile population.

Article 32 Integration of urban and rural utilities in sectors such as housing and rural-urban construction, economic and informationization, rural work, water, sanitation, environmental protection, transport, radio movies, etc.

(i) Improve urban water supply and electricity supply facilities to implement the upgrading of rural electricity grids and urban and rural electrifications, to guarantee water security for rural people, to promote rural renewable energy use, and to achieve safe and convenient water use in rural and urban areas;

(ii) Strengthening rural and urban wastewater and garbage-processing facilities to promote integrated urban parking greenization and rural environmental rehabilitation, and to achieve rural and urban habitability;

(iii) Improve the integrated transport system for rural and urban areas, improving the transport infrastructure network of highway roads, dry line roads in the provinces of State, rural roads, passenger terminals, roadways, etc., and strongly developing public transport, achieving integration of rural and urban passenger transport and safe, accessible and affordable transport;

(iv) Organizing, supporting the network of postal communications for the development of public services to facilitate and expedite access to rural and urban residents.

Article 33 Improvement of poverty-reduction policies in sectors such as poverty reduction at all levels of the people's Government and the more people at the district level, the strengthening of pro-poor training, the implementation of poverty reduction projects, the organization of social poverty alleviation, the promotion of development-oriented poverty reduction, and the empowerment of people living in poverty.

Article XXXIV establishes public mechanisms for the sound government information at all levels and at the level of the people's government, improves the public information of the Government and make public information available under the law, and requests for public information from citizens, legal persons or other organizations are promptly answered by law.

Article XV Harmonizes the leadership and organization of public services in this administrative area.

The provincial Government and its departments are responsible for the development of public service regulations, normative documents, the determination of the size, standards, the identification of annual work tasks and the separation of orders.

The Government of the People's State, the city and the district is responsible for the implementation of public services. Governments of municipalities and districts should quantify the size, criteria for specific public service projects in accordance with the relevant provisions.

The Government of the communes, the street offices are responsible for public services within the purview of their responsibilities and can be entrusted with public service projects by the provincial-level people's governments and their sectors.

Article 336 The Government of the people at the district level should include public services as an important component of economic and social development, in national economic and social development planning, as well as public service planning to improve the livelihood of the population.

Article 37 Governments of more people at the district level should identify the priorities for the annual public service and work towards the people.

Article 338 provides public services for administrative expenses under the law, and establishes fees in accordance with appropriate compensation costs or non-profit principles.

Public service enterprises provide public services, which are governed by the law by government guidance or government pricing, and determine public service prices in accordance with the principle of cost-gali.

The determination and adjustment of administrative fees and public service prices involving public interest should be held in accordance with the law.

Article 39 of the measures taken by the Government and its financial, price sectors to reduce administrative expenses, control fees projects and fees, and reduce the burden of citizens, legal persons or other organizations.

The executive branch shall not authorize the establishment of an administrative fee project, the improvement of administrative fees, the expansion of the scope of administrative expenses, the non-removal of administrative expenses and the non-removable measures to compel service providers to receive reimbursement services.

Section II Management services

Article 40 should transform the concept of administration and the means of administration, providing quality and efficient management services for citizens, legal persons or other organizations in the implementation of social management, market regulation and economic regulation functions.

Article 40 establishes the social management patterns of leadership, government responsibility, social collaboration and public participation, improved social management systems and complicity in social management services.

Article 42 establishes social management mechanisms such as sound benefit coordination mechanisms, mechanisms for the expression of claims, contradictory coordination mechanisms, rights and security mechanisms, and guarantees the orderly functioning of society and the maintenance of social harmony.

More than the people at the district level and their mission offices have established a platform for the sound reception of the people to visit their jobs, focusing on people's visits.

Article 43 thirteenth Governments and more people at all levels should actively promote social management innovation, strengthen and improve mobility and special groups, security production, social security, emergency response, non-publicized economic organizations and social organizations, information networks, communities, social workers, and provide social management services to citizens, legal persons or other organizations.

Article 44 Governments and their business administration, commerce, economic and informationization, agriculture and financial sectors should take measures to support the development of various market actors, encourage the development of small and medium-sized enterprises, foster self-employment of unemployed persons, high school graduates, persons with disabilities, retired military personnel, and support individual private economic development.

Article 42 Governments and their business administration, quality technical supervision, food drug surveillance, price, commerce, intellectual property, etc., should maintain market order, in accordance with the law, to strengthen product quality monitoring, such as food, medicine, agricultural production information, and to enhance price monitoring and inspection, to establish a network of sound price services and to maintain basic stability in prices.

More than 46 people at the district level and their business administration, public safety and financial sectors have taken measures to establish sound credit systems, build credit information systems, develop credit brokering services, improve incentives for corrections mechanisms, optimize credit regulation, conduct advocacy education, and strengthen social credit systems.

Article 47 Governments and their sectors should focus on the long-term stabilization of the economy, the improvement of the quality and effectiveness of economic growth, the accelerated transformation of economic development, the promotion of new forms of industrialization, urbanization, modernization and informationization, integrated regional development and rural and urban development, resource-saving and environmentally friendly societies, the full implementation of economic regulation functions and the provision of economic regulation services.

Within their respective responsibilities, more than forty-eight people at the district level and their development and reform, finance, financial, economic and informationization, prices provide economic regulation services in accordance with the legitimate and reasonable principles:

(i) Preparation of national economic and social development planning;

(ii) Develop industrial planning, industrial guidance directory, industrial policy;

(iii) Managing the scale, structure, direction and administration of investment;

(iv) The establishment of industrial direct funds;

(v) Execution of price regulation;

(vi) Organizing, coordinating key production elements such as movement control coal, electricity, oil, gas, transport, communications;

(vii) Establishing a platform for economic development services;

(viii) The publication of economic information;

(ix) Other economic regulation services.

Chapter IV

Section I

Article 49 e-government-building is guided by the principles of integrated planning, harmonization of standards, integration of resources, information sharing and security.

The Ministry's Government's e-government authorities will work with the relevant departments to develop a province-wide e-government development planning and to report on the implementation of the provincial Government's approval.

Article 50 Government-building e-government projects at all levels should be reviewed by e-government authorities at the highest level; e-government projects at the level of the people's government should be reviewed by the same e-government authorities. Without review, the relevant authorities do not have administrative approval procedures.

Article 51 states that all levels of the people's government promote the establishment of a unified e-government network throughout the province, in accordance with provincial e-government development planning.

The e-government network consists of intra-government networks and external networks. There is a physical segregation between the CNN and the politicoex network, with physical links between the politico and the Internet and logical segregation.

People's governments at all levels, as well as more people at the district level, may not be allowed to build new dedicated operational networks; they have been established separately and should be gradually integrated into a unified e-government network throughout the province.

Networks that encourage and promote public business units are mutually reinforcing with e-government networks.

Article 52 builds on the Government's portal and the Government's website is a sub-stop.

The Government's website community should be built in line with the principle of building a sub-station in a sector, which has been built and integrated.

The Ministry's e-government authorities, in conjunction with the relevant departments, organize the implementation of a unified e-government application system for the province, which aims to achieve public, online, public participation, civil interaction and e-monitoring functions through government portals.

Article 53

Article 54 of the Ministry's e-government authorities, in conjunction with the public security, national security, confidentiality, air conditioning, etc., have developed technical requirements and work systems for e-government safety and security throughout the province, as well as the construction of a unified e-government digital accreditation system and information security emergency response, data disaster backup.

Section II

Article 55 states, districts of the city, town and town governments should establish a platform for unified government services in this administrative region to focus on government services and to assume responsibilities such as public resource transactions, public information and administrative effectiveness complaints.

The Executive Office of the People's Government (rooms) at the district level is responsible for the establishment and management of guidance, coordination.

Article 56 of the State, the Government of the People's Republic of the District and its sectoral and commune governments should include administrative approval, administrative recognition, annual review, administrative expenses, etc. management matters, including government services platforms, and should be agreed with the Government of the general population, as special circumstances cannot be incorporated.

Article 57 states, districts of the city, the communes, the communes' government can concentrate on the relevant public service matters assumed by sectoral and public enterprise units in the government service platform.

Article 588 Governments of municipalities, districts and municipalities should organize the streamlining of matters relating to administrative approval in the two sectors, specifying the host sector and the co-hosting sector, where the window of the host sector is accepted and transferred to the window established by the relevant branch, or to organize joint and centralized processing of the relevant departments.

Article 599 should strengthen the e-government application system of the political service platform and promote online government services for the political service platform.

Article sixtieth establishes the normative, service standards, service projects and service processes for the sound government service platform.

As approved by the same-level people's Government, the political service platform could introduce a system of work such as a break, full-time and holiday breaks to facilitate civil, legal or other organizations.

Section III

Article sixtieth of the People's Government of the District, the People's Government of the town, the street offices should build a unified community service platform in urban and rural community organizations to focus on services.

More people at the district level are responsible for the establishment and management of community service platforms.

The following matters of service may be centralized through the community service platform:

(i) Government services in the community by the executive branch;

(ii) The People's Committee of the Village (HL) has organized matters relating to self-services under the law, assisting the administration and the Government's services commissioned by the executive branch;

(iii) Public enterprise units and social organizations undertake public service matters in the community.

Article 63 of the veterans of the city, the commune government, the street offices should organize the integration of community-related services, service stations, service facilities and integrate community service platforms in the management of “one-stop” services.

The staffing of the community service platform should be maintained by the principle of streamlining and effectiveness, consisting of staff accredited by the executive branch, members of the Committee of the Village (LNL), community-specific staff recruited to society, volunteers, etc.

Section IV

Article 65 of the communes of the city, the communes' government, in accordance with the principle of a single urban platform, has established a social recourse platform for this administrative region, which is responsible for centralizing the treatment of civil, legal or other organizations.

Article 46 of the State of the city, the People's Government and the Public Enterprise Unit, the Social Organization should identify institutions or persons responsible for social access and receive command and movement control over the same social recourse platform.

Article 67 harmonizes the number of social recourse services calls for 12345.

Government departments, public business units and social organizations' social access telephones should be connected with 12345 social access to services.

Article 68 Governments and their public security services should integrate 110,119,122 public service resources, establish a unified police service platform and connect with calls for services in 12345 societies.

Article 69 Governments of the urban, district and district municipalities and their health sector should establish a unified 120 medical emergency command centre system that regulates the first aid numbers of hospitals in the current region and incorporates 120 medical first-aid command systems to achieve centralized reception and uniform movement control.

Chapter V Open service

Section I

Article 76 sets up government services projects at all levels of the people's Government and at the level of the people's government, which should be widely heard, including through hearings, colloquiums, consultations, open hearings, expert panels.

Article 79. Governments of all levels of the population and more people at the district level should make laws, regulations, regulations and normative documents for the establishment of government services projects open to society through Government websites, government bulletins and other public-friendly means.

Article 72 states that the Government of the People and the Executive Office of the People's Government at all levels (rooms) shall organize a comprehensive streamlining of the Government's service projects, the preparation of a directory of government service projects and guidance on doing business, and publicize society through the Government website, the Government's bulletin, the governance service platform.

Article 73 Implementation of government services by all levels of the people's government and the authorities of the people at the district level should be widely disseminated to inform citizens, legal persons or other organizations of the information they serve.

Governments at all levels, as well as those at the district level, have identified government service targets, modalities, etc., which can be seen by law through democratic review, hearings and public and social expressions.

Governments at all levels and more people at the district level should open the results of the implementation of government services and receive public scrutiny.

Section II

Article 76 quantifys of public enterprises should produce and obtain information in the service delivery process in accordance with the law.

The Executive Office of the People's Government (rooms) at the district level is responsible for promoting, guiding, coordinating and overseeing the services of public enterprise units in this administrative region.

Article 765 provides public information on:

(i) To prepare and publish a directory and guidance on service projects;

(ii) The compilation and distribution of service manuals, the Civil Service Card, the creation of public columns, information requests, e-information vouchers;

(iii) Use of Government websites, this unit website;

(iv) The holding of hearings, expert counselling meetings, press conferences;

(v) Establishment of a service line and a wind hotline;

(vi) Other information is open.

Article 76: The Public Enterprise Unit shall make the following information publicly available:

(i) The functions and basis, functions;

(ii) systems of work, codes of conduct, service standards, service commitments, integrity and accountability;

(iii) Services projects, basis, time frame, process, results;

(iv) The basis, criteria, methods of collection;

(v) Monitoring complaints and means of communication;

(vi) Other information.

Article 77 Education of public enterprise units should make public attendance, examinations and other information publicly available by the State Department's executive authorities.

The Public Enterprise Unit of Health, in accordance with the relevant provisions of the State Department's Health Administration, has made public important information closely related to the public interest.

The utilities, such as water supply, electricity, and gas, should make public information on the construction, maintenance and failure of major facilities and inform the public in advance of their obligations on matters that may be expected to affect the production and livelihood of the society.

Public enterprise units engaged in services such as employment promotion, social insurance, social assistance, social welfare, culture, sports, science and technology, population and family planning are closely connected to public interest in the context of their respective industrial characteristics.

Section III

Article 78 The Village (HL) Commission shall be open to the village (community) by law.

The commune Government, the Street Office is responsible for organizing and providing guidance for the public work of the local village (habiliation).

More than the people at the district level are guided by the public-related work of village (resident) within their respective responsibilities.

Article 79 of the village (communication) is open, mainly:

(i) The holding of village (resident) meetings, village (resident) meetings of representatives, village (resident) groups, hearings;

(ii) The establishment of public columns, radio stations and the production of public service cards;

(iii) Other ways to facilitate the extensive knowledge of the village (resident) people.

Article 810 establishes a Village (CWA) Oversight Committee or other forms of village (resident) oversight body responsible for the public supervision of village (resident) authorities.

The members of the village (resident) supervisory body were elected by the village (resident) or by the village (resident) representative conference in the village (community).

Section IV

Social organizations should make public information about services.

More than the people at the district level are responsible for promoting, guiding, coordinating and monitoring the services of social organizations.

Article 82 allows social organizations to make public information available to society on government websites, the Organization's website, the press, radio and television.

Article 83 shall make the following public information:

(i) Registration certificates, tax registration certificates, corporate codes;

(ii) The statute approved or submitted by the registry administration;

(iii) Services projects, services modalities, service guidelines;

(iv) The basis, criteria, methods of collection;

(v) Report on the annual work;

(vi) Other public information.

Encourage and promote the organization of public annual financial audit reports.

Article 84 states that the Foundation shall make public public public public public public goods funding types, application conditions and procedures, evaluation procedures and results, funds use and assessment information.

The Foundation should also make public information about the detailed use of public service programmes and funds to be carried out, the total amount of funds collected and the detailed use, cost expenditure.

Chapter VI

Section I Financial security

Article 82 should build and improve public financial institutional mechanisms around the building of service-oriented Governments, consistent with the principles of equity and efficiency, balance of payments.

Article 8XVI should strengthen financial resources-building by all levels of the people's Government and more sectors of the population at the district level, organize financial revenues in accordance with the law, regulate tax administration, strengthen the management of non-levant incomes and improve the quality of financial revenue.

Governments at all levels and more people at the district level may not be more empowered to formulate tax, non-levant income preferences, and to transfer financial revenues, including through changes in fiscal income subjects.

Article 87 Adjustments to the fiscal expenditure structure of the Government of the people at all levels and the Government's financial sector, guarantees basic public service expenditures, controls and reduces general expenditure.

Public service expenditures focus on empowering the delivery of public services at the grass-roots level, at the grass-roots level, in rural, grass-roots, difficult mass, in poor areas.

The Government of the people at all levels, as well as the Government of the people at the district level, strictly control administrative costs, regulate the provision of conference funds, the acquisition of public service vehicles, the provision of hospitality and the provision of State (territorial) funds, from the strict control of the building blocks.

Goods, works, services covered by Government services projects are subject to government procurement by law.

Article 82 establishes a financial system for the provinces, specifying the financial distribution relationship between all levels of the people's government and introducing a system of financial hierarchy of government services.

The establishment of a well-coordinated, normative and transparent financial transfer system to scale up the scale of transfers to district-level finance.

Article 89

Article 90 encourages and directs the various social funds into the field of public services through multiple forms of government subsidies, government interest.

Social forces are encouraged to do so or to establish public service funds under the law.

Government debt funds are focused on public service spending and are not used for regular expenditure such as general consumption.

Section II

Article 90 should strengthen the establishment of the civil service force at all levels, increase the capacity and level of civil servants serving the people, and build a socially satisfactory civil service.

Article 92 states that the public service authorities at all levels of the people's government and at the district level should conduct political thinking, ideal beliefs, integrity, etc., education for civil servants, and the promotion of the political qualifications of the civil service.

Article 93: Governments of all levels of the population and more people at the district level should organize staff to conduct research studies, establish a strong leadership contact point system to address the problems of government services in a timely manner.

More than the people at the district level and their sectors should organize civil servants to work at the grass-roots level, such as town, street offices, to strengthen the capacity of grass-roots government services.

Governments of all levels of the population and the people at the district level should streamline meetings and documentation, control activities such as celebrities, festivals, forums and establish sound management systems.

Article IXXIV states that public service authorities at all levels and at the district level should conduct educational training for civil servants, such as e-government, public administration, public policy, legal administration, emergency management, and improve the service capacity and level of civil servants.

Article 9.15 The authorities of civil servants at all levels of the people's Government and at the district level should strengthen the institution of the civil service, establish a sound selection, appraisal, management oversight, incentives and guarantees.

More than 96 people at the district level should promote the reform and prevention of corruption systems, with a focus on strengthening public resource allocation, public resource transactions, public product production.

Article 97 Public enterprise units, grass-roots self-government organizations and social organizations should strengthen the training of staff in their service capacity, develop service norms and establish a system for monitoring inspections.

Oversight management

Section I Performance management

Article 9.8 The Government of the people at the district level has introduced a government performance management system to establish a sound government performance management system.

Article 99 governs the performance of the Government in accordance with the principles of scientific norms, practical, equitable and public participation.

Article 100 establishes a system of government performance assessment indicators for sound science.

The Government's performance assessment indicators should be identified in an integrated manner, highlighting the importance of public services as important elements of the Government's performance assessment.

Article 101 Government performance assessment implements an internal assessment mechanism for the integration of evaluation, public review and expert evaluation.

The Government's performance assessment process generally includes the development of programmes, implementation assessments, feedback results.

More than the people at the district level should play the role of higher institutions, scientific institutions, social organizations in government performance assessments and promote the normative and scientificization of government performance assessments.

Article 1012 Government performance assessment results as an important basis for improving the work of the executive branch, the management of civil service appointments and the preparation of budgets.

Article 101 quantifications of the executive branch at the lower level are included in the scope of the Government's performance assessment, excluding the provision by the State and the Government of the province, and no single evaluation is organized.

Section II

Article 101 quarter should establish a sound e-monitoring system to monitor online government service matters and introduce an online complaints system.

Article 105 establishes a system of complaints of good administrative effectiveness by the Government of the people at the district level.

More than the people's government inspectorate has been implemented by organizations responsible for administrative effectiveness complaints.

Article 101, Article 101, Administrative Effectiveness Complaints address the principle of insistence on truth, integrity, suspension and prompt feedback.

Article 101 No. 1007 Civil, legal or other organizations may lodge complaints to the Government and its institutions responsible for administrative effectiveness complaints against the executive organs and their staff members who fail to perform their duties in the service of the Government and other egregious acts in government services.

Article 1018 Complaints against the complainant, the executive branch should receive and inform the complainant in a timely manner.

The executive body responsible for receiving and dealing with administrative effectiveness complaints should investigate, verify complaints, listen to the views of the complainant and the complainant and make timely decisions in accordance with the law.

Complaints by administrative organs should be completed within 30 days of the date of receipt; the complexity of the situation, with the approval of the executive heads, could extend 30 days and provide the grounds for the complainant.

The results should be communicated to the complainant in a timely manner, after the case was closed.

The results of the administrative effectiveness complaints processing are an important basis for the performance assessment of the executive branch and for the staff assessment of the administrative organs.

Section III

Article 101 should monitor the provision of public services by public enterprise units, social organizations, and correct violations in public services in a timely manner.

Article 11 provides that public enterprise units and social organizations should report to the relevant administrative bodies on the provision of public services in the first quarter of each year.

Article 101, paragraph 1, provides that the executive branch may, for the sake of public interest, recover from the public service projects that are legally authorized to operate, purchase and service outsourced by the Government, and compensate the parties for the loss by law.

Article 113, Public Business Units, social organizations cannot provide public services that are relevant to the public interest because of force majeure or other reasons, and the Government of the veterans may entrust the relevant executive organs with the temporary takeover of their public services to guarantee the normal delivery of public services.

Article 101, article XIV provides public enterprise units, social organizations that provide public services, such as licensing, buying or outsourcing of services, in violation of service contracts or other serious offences, and the relevant administrative organs may decede service contracts in accordance with the law.

Article 115, civil, legal or other organizations, who have contested the public business unit and the public service provided by social organizations, may lodge complaints to the relevant executive organs and the relevant administrative organs shall be dealt with and answered in a timely manner. Complaints should be treated as an important basis for the administration of services.

Article 106 provides an assessment of the provision of public services by public enterprise units and social organizations. The assessment results should be made available to society in an appropriate manner and serve as an important basis for the regulation of delivery of services.

Chapter VIII Legal responsibility

Article 101, in violation of this provision by the executive branch and its staff in the service of the Government, has one of the following acts, been corrected by the superior administrative body or by the inspection department's order, to inform him of the criticism; and to the competent and other direct responsible personnel directly responsible, by law:

(i) Failure to perform the duties of government services and to receive applications for governmental services that are consistent with the legal and prescribed conditions of citizens, legal persons or other organizations;

(ii) Delaying the fulfilment of the Government's service responsibilities without the statutory period, the duration of the provision or the time period of the commitment;

(iii) The imposition of administrative expenses in violation of the provisions;

(iv) To request, receive funds from the user of the service or request the sponsor;

(v) Non-compliance with public-related provisions of government services;

(vi) The complaint of administrative effectiveness is not admissible or processed by law;

(vii) Inadequate regulation of public enterprise units, social organizations, with adverse consequences;

(viii) Other grave violations of this provision.

The property authorized by law, regulations and regulations is governed by the Civil Service Act of the People's Republic of China, in violation of the provisions of the above-mentioned provisions.

Article 108 requires accountability by the executive branch and its staff, in violation of this provision, in accordance with the State's mandate of accountability, form and procedures.

In violation of this provision by the immediate public service unit and State-owned public service enterprises at the district level, there is a need for accountability for the persons concerned, in accordance with the State's mandated responsibility, form and procedures.

Article 10019, Public enterprise units, social organizations, in violation of this provision, are subject to administrative penalties by the relevant administrative organs and are subject to civil responsibility under the law.

Civil responsibility is vested in law by granting public enterprise units and social organizations that provide government services, including through licensing, government buying and outsourcing of services.

Article 10020 Civil responsibility is assumed by law by social workers, volunteers who violate the legitimate rights and interests of citizens, legal persons or other organizations in the public service.

Article 101 20, civil, legal or other organizations have access to government services by means of misappropriation, bribery, which is cancelled by the relevant administrative organs and is responsible for refunding the benefits obtained.

Chapter IX

Article 112 states that all levels of the people's Government and the authorities of the people at the district level should develop implementation programmes in accordance with their respective responsibilities.

Article 103