(Summit No. 93 of 26 December 2011 of the Government of the Challenge of the Challenge, to consider the publication, effective 1 March 2012.

Article 1 ensures the legitimate rights and interests of businesses and their investors in order to improve the investment environment in the predominant economic zones (hereinafter referred to as “the treasury zones”), in accordance with the basic principles of the relevant laws, regulations and regulations.

Article 2

Complaints and proceedings made by the complainants against central, provincial occupants are carried out in the light of this approach.

Article 3. The Government of the city is united in the management of corporate complaints in the special area.

The corporate complaints mechanism established by the Government of the city is responsible for organizing this approach.

Article IV (Parea) People's Government, the Ministry of Work of the People's Government, the organization mandated by the law and regulations to administer the functions of public affairs (hereinafter referred to as the responsibility for the handling of complaints) should be designated by the relevant bodies or specialized personnel to deal with complaints covered by this administrative region, this unit, and to receive guidance from the municipal complaints receiving coordination bodies.

Article 5 The complainant considers that one of the following acts in which the complainant has infringed his legitimate rights and interests, and that the application of the complaint is governed by the law and is the subject of acceptance by the municipal complaints coordinating body:

(i) Failure to perform the statutory duties;

(ii) Violations of the right of the complainant to operate and disrupt the normal production of the order of the complainant;

(iii) Contrary to the State's provisions to collect property and assess costs;

(iv) Execution of administrative penalties and administrative coercive measures in violation of the law;

(v) Violations of the commitments relating to services;

(vi) The poor attitude of the staff concerned, the deliberate harassment or the right to be private;

(vii) Other violations of the legitimate rights and interests of the complainant.

In addition to the provisions of this approach, the application for a complaint is in compliance with the following provisions and the municipal complaints mechanism shall be admissible:

(i) There is a clear complaint and a complaint in compliance with article 2 of this approach;

(ii) The complainant has a direct stake in the matter of the complaint;

(iii) There are specific requests for complaints and facts and corresponding evidentiary material;

(iv) The scope of acceptance under article 5 of this approach.

Article 7. One of the following cases in which the complaint is filed is admissible by the municipal complaints body:

(i) An administrative action by a complainant on the same facts or an application for administrative review, arbitration and admissibility;

(ii) Damage to the rights and interests of the complainant caused by force majeure;

(iii) It is a security and criminal case;

(iv) Laws, regulations stipulate that they are admissible by other bodies.

Upon receipt of the complaint, the complainant instituted administrative proceedings on the same facts or applied for administrative review, arbitration and acceptance to terminate the complaint.

Article 8. The complainant shall submit a complaint to the municipal prosecution coordinating body in a real name. The complaint shall be made in Chinese or in a copy of the written text and shall contain the names of the complainant (the name of the unit), the place of residence and the name of the complainant or the contactor (the name of the unit), residence, contact.

Complaints are individuals and are difficult to write complaints, but they must be confirmed by a directory of the staff of the coordinating bodies in the municipal complaints.

Article 9. The same complaintor raises a number of complaints to the complainant, which may be consolidated by the municipal complaint-seeking coordination body; multiple complainants submit the same type of complaints to the complainant and the municipal complaint-proced coordination body should be consolidated.

Article 10. The municipal complaint is admissible by the coordinating body for the processing of complaints, and the facts should be identified and responsibilities are dealt with by law.

Article 11. The Municipal Complaints Accepting Coordination Body shall review and make decisions on admissibility within three working days from the date of receipt of the complaint, in accordance with the conditions of admissibility, make decisions on admissibility, make decisions inadmissibility and inform the complainant in writing of reasons.

Article 12

(i) General complaints matters that are clear and responsible, and the municipal complaint coordination body has transferred them to the corresponding complaints-processing responsibilities unit, which should be collected within one working day, with 10 working days and written responses to the outcome to the municipal complaints-receiving coordination bodies. The Municipal Complaints and Coordination Body shall notify the complainant in writing within three working days of the date of receipt of the outcome.

(ii) In the light of the complexity of the situation and the general complaints of multiple sectors, the municipal complaint-processing coordination body may directly coordinate the study and decision-making of the complaints-processing responsibilities unit; and may also take a decision to deal with the views of the relevant complaints-processing units in accordance with the terms of reference, and the complaints-processing unit shall be signed within one working day, and in the twenty-first working days a written response to the municipal complaints-led coordinating body. The municipal Complaints and Coordination Body shall, within three working days of the date of the decision to be taken, address the notification of the responsibility for the handling of the complaint or the complaintee, for a period of time, and inform the complainant in writing.

(iii) With regard to major complaints throughout the country, the municipal complaint-proceeding coordination bodies should identify the facts of the complaint within 20 working days, submit complaints to the Government of the urban population and address the decision to inform the complaints of the responsible unit or the complainant, with a deadline of five working days from the date of the processing of the decision by the Government of the city.

The above-mentioned criteria for general complaints matters, general complaints matters, and specific definitions of major complaints matters are developed by the municipal complaints-proposed coordination bodies.

Article 13 The municipal complaint-proceeding coordination body should follow up, monitor complaints-processing responsibilities units or deal with complaints by the complainants on a case-by-case basis and inform the complainant of the reasons and progress. The complaints-processing unit or the complainant should implement the decision within the prescribed time frame; the reasons for the hearing of the coordinating body should be given to the municipal complaint to the extent that the execution period is required.

Article 14. The parties are of the view that the staff of the municipal complaint-proceed coordination body may have an impact on fair treatment or that other relations may affect the treatment of the matter, may apply to the municipal complaints coordinating bodies for the avoidance of the staff; and that the municipal complaints-led coordination body should decide on the merits of the staff member's departure.

Article 15. The complainant shall provide the relevant evidence on the matter of the complaint, if any. Complaints may be terminated by the municipal complainting coordination body to verify that the facts are incompatible.

The complainants should assist the municipal complaints to receive coordination bodies or to file complaints with the responsible units to investigate complaints and to refrain from suppressing and combating retaliation against the complainant.

In article 16, the complainant has the right to be informed of the proceedings of his complaint and has the right to change or abandon the request for a complaint. Changes or waivers of requests for complaints should be submitted in writing and justified.

The complainant may make different opinions on the complaint, but must provide the relevant factual basis or evidence.

Article 17 of the Municipal Complaints Procedure Coordination Body or the Complaints Responsibilities Unit shall be confidential in the course of the proceedings of the complaints.

The complaintor contests the results of the complaint processing and may apply for review in writing to the municipal complaints mechanism. After a review by the municipal complainting coordinating body, it was considered wrong to deal with the decision and should be reprocessing; it was considered that the decision was correct and no longer dealt with, and the complainant would not be compelled.

Article 19 complainants shall not intercede the official vehicle of the municipal complaint to the coordinating body and shall not prejudice the public and private property of the reception facility, and shall not be subject to accommodation, insult, beating, threatening the receiving person, without carrying dangerous goods, explosive devices and controllers into the reception facility.

Article 20, in which a complaint is subjected to repression or reprisals against a complainant, shall be administratively disposed of by the responsible person by its unit or by the superior authority; constitutes a crime and be held criminally by law.

Article 21 of the act of the complainant caused the economic loss of the complainant and should be liable under the law.

The complainant's complaints were misleading, fabricated facts, falsely defamated by the municipal complaints-led coordinating body, and criminal responsibility was held by law.

In article 22, the Complaints and Responsibilities Unit delays or borrows the burden of the complaints sent by the Municipal Complaints Coordination Body, which is criticized by the municipal Complaints Accepting Coordination Body, which may recommend the administrative disposition of the responsible person's units or superior authorities.

Article 23 of the complaint dealing with the responsible unit or the applicant's decision taken by the municipal people's Government or the municipal complaints mechanism to deal with the decision taken by the authorities of the city or the municipal authorities to defuse the responsibility, is criticized by the municipal complaints-led coordination body and the person concerned may recommend that its units or superior authorities give administrative disposal.

Article 24 rejects, impedes, peripherals, violates the law's official duties by the staff of the Public Prosecutor's Complaints Coordination Body, which constitutes a violation of the law and is punishable by the Public Security Agency in accordance with the Law on the Safety and Security of the People's Republic of China; constitutes an offence punishable by law.

Article 25 of the municipal complaint is admissible for the abuse of authority, forcible fraud, forcible conspiracy, and for administrative disposition by the unit in question; and for the commission of criminal responsibility by law.

Article 26 The Business Complaints Management Scheme for the Removal Regions, published by Government Order No. 67 of 29 November 2002, was also repealed.