Universal postal service in Jiangsu Province supervision and administration
(February 16, 2012, Jiangsu provincial people's Government, the 85th general meeting February 23, 2012, people's Government of Jiangsu Province announced come into force on April 1, 2012, 79th) Chapter I General provisions
First in order to enhance the protection for the universal postal service and supervision, promoting the development of the universal postal service, protect the legitimate rights and interests of postal users, according to the People's Republic of China postal law and other provisions of laws and regulations, combined with the facts of the province, these measures are formulated.
Second universal postal service within the administrative area of the province and its protection, supervision and control, these measures shall apply.
The universal postal service in these measures refers to guaranteed by the State, postal enterprises according to law, and in accordance with State regulations the scope of business, service standards, and fee standards, for the continued provision of postal services to all users in the country.
Third universal postal service should local people's Governments at or above the county level shall be incorporated into the national economic and social development plan, the guaranteed universal postal service geared to economic and social development, as requested by the Equalization of basic public services, guarantee users access to basic communications rights.
Article fourth of local people's Governments at various levels to provide the universal postal service postal enterprises, should be given the necessary financial and material support and preferential policies to ensure facilities meet the needs of the universal postal service.
Article fifth local people's Governments at all levels should universal postal service into rural public service system, supporting construction of rural postal facilities, accelerate the development of universal postal services in rural areas. The sixth province, postal authorities responsible for the supervision and administration of the universal postal service in the province. Districts, postal administrations, postal authorities in the province, under the leadership of supervision and administration responsible for the administration of the universal postal service.
Postal administrations universal postal service development plan should be developed, and coordinate the relevant departments to work together to promote the development of the universal postal service.
Relevant departments of the local people's Governments at or above the county level in accordance with their respective responsibilities, to take measures to support the postal enterprise to provide the universal postal service.
Seventh postal enterprises shall strengthen the universal postal service quality, improve safety and security measures, to provide users with fast, accurate, safe and accessible universal postal service, protect legal rights of users post.
Chapter II General Service
Postal enterprises shall, in accordance with article eighth of the People's Republic of China postal law provisions, provision of universal postal services to the user:
(A) the delivery of letters;
(B) the single weight not more than 5 kilograms of print materials;
(C) one piece weighing not more than 10 kilograms of the parcel delivery;
(D) postal remittance.
Nineth offer universal postal service postal business premises, their opening hours and frequency of delivery should meet the following requirements:
(A) opening hours: 7 days a week in the downtown of the city, not less than 8 hours a day; 6 days a week, the rural-urban fringe district, 6-8 hours a day in rural area of not less than 5 days a week, 6-8 hours a day;
(B) the frequency of delivery: 7 days a week in the downtown of the city, not less than 2 times a day; the rural-urban fringe area 7 days a week, not less than 1 time per day in rural area of not less than 5 days a week, not less than 1 time per day. National holidays, providing universal postal service mail for the postal business site can be based on actual needs, adjusting the business hours.
Adjusted opening hours 5 days in advance should be made public. Tenth postal enterprises sent a message to the user, it should be timely, accurate and safe delivery. This province same city urban within mutual sent of letters, should in 2 days within completed posted; set district of City Government location between mutual sent of letters, should in 3 days within completed posted; same set district of city, and County inter between mutual sent of letters, should in 4 days within completed posted; different set district of city, and County inter between mutual sent of letters, should in 6 days within completed posted.
Province, sending printed, wrapped the whole period is 3-7 days. 11th postal enterprises should be posting box (boxes) marked on the open access frequency and duration of the letter, and open access.
Posting box (box) number of open access should be: 7 days a week in the downtown of the city, not less than 2 times a day; the rural-urban fringe area 7 days a week, not less than 1 time per day in rural area of not less than 5 days a week, not less than 1 time per day.
12th Exchange belong to the national network outlets, postal enterprises shall from the date of receipt within 3 days post withdrawal notice to users; non-nationwide locations, shall, within 10 days from the date of receipt to post notice of withdrawal to the user.
Postal enterprises from the payee within 60 days from the date of receipt of the remittance cash remittances for the user.
13th postal businesses should post postal code of business premises free of charge for the user to provide enquiry service, and instruct the user to write the correct zip code, use standard envelopes, postcards.
Cities and towns where the people's Governments of the 14th article mail delivery in accordance with the following requirements:
(A) units, with the institutions and individuals, as well as hospital dormitory in the user's mail should be posted to a unit on the ground floor a unified set of transceiver (communication), room or other places of receiving messages; messages sent ships should be delivered to unit mail room of the ship or other places of receiving mail;
(B) residential buildings user messages, residential buildings set the letter box, should be delivered to your letter box; no post-office box has been set, you can post to send and receive (communication) or consultation with users specified location;
(C) residential bungalow user messages, should follow the street number posted to households more total sets the letter box at the entrance in the courtyard of the compound should be delivered to your letter box set send and receive (communication) or collection points, can post to a transceiver (communication) or collection point.
15th the mail should be delivered to households in rural areas, other messages can be posted to the village postal station, villages integrated services centres or other places of receiving messages in consultation with users.
Conditions should gradually improve mail delivery rates in rural areas. 16th postal enterprises shall be encouraged to provide superior to the universal postal service standards and the current level of universal postal service.
Due to the inaccessibility of special reasons such as not up to the requirements of this regulation, approval by the provincial postal administrations, postal enterprises can not be less than the universal postal service standards implementation.
17th State organs, public organizations, enterprises, institutions and other organizations established according to law, and completion of the residential, related organizations and residential construction should registration procedures for mail delivery to the postal enterprises.
Posting user, postal enterprises shall user registration procedures for mail delivery within 5 days from the date of delivery.
18th postal enterprises may in writing delegate enterprises or individuals to handle the postal universal service and responsible for the universal postal service quality in terms of reference.
Chapter III service
19th postal administrations shall, together with the urban planning departments based on urban master planning of universal postal service facility layout planning, city people's Government.
Article 20th urban district, an independent industrial and mining areas, development zones, residential areas or the renovation of old city, should also have universal postal service facility under construction.
Newly built or rebuilt passenger stations, large logistics parks, the needs of local people's Governments at various levels shall, in accordance with the universal postal service, message transfer stations, postal outlets incorporated into the construction plan, and construction of project design, construction and acceptance.
21st universal postal service facilities in line with the allocation list, approved by the local people's Government allocated according to law, are exempt from urban infrastructure supporting fees, town municipal public facilities fee.
The mailbox post sets in public places (box) will be exempted from road fees. Units in accordance with the planning requirements, supporting the construction of the universal postal service business sites, post processing used, when delivered to the postal enterprise to sale, sale price should be no higher than the construction cost. Conditional where commissioned daijian way, planning and construction of the universal postal service sites with free delivery to the postal sector.
Postal enterprises shall not be used for other purposes.
22nd railways, highways, waterways, aviation and other transport companies on the provision of universal postal service delivery of mail in postal enterprises, should be proper arrangements for railway stations, ports, airport handling, storage and needed space, access, housing, and set notification traffic, navigation and relevant information facilities. Newly built, rebuilt or expanded stations, ports, airports, and should be based on the actual needs of unified planning messages, transfer the required site and channel, related infrastructure costs borne by the post.
Transportation enterprise in the mail transport, venue rental and so should offer concessions to postal enterprises.
23rd article with post dedicated logo of provides post General Service of vehicles without handle road transport operating card; in implementation mail transport and posted task, through charges of highway, and bridge, and tunnel and steam du Shi, from paid vehicles passage costs, specific approach by province traffic transport competent sector, and post management sector with province financial, and price competent sector developed; highway passage costs according to province Government about provides implementation. 24th article with post dedicated logo of provides post General Service of vehicles in transport, and posted mail Shi, does needed through police organ traffic management sector delineation of ban line sections or does needed in ban parking of locations parking of, by police organ traffic management sector agreed, in ensure security of premise Xia, can passage or parking; access port and through ferry, and bridge, and checkpoints, and highway Shi, should priority release; occurred General illegal or minor traffic accident Shi, should in records Hou be release,
Its complete transport and delivery tasks, further processing; serious violations or serious traffic accident occurs, the public security organs should be dealt with as soon as possible, and assist the postal enterprise to protect the mail security.
25th postal enterprises shall strengthen the management of the vehicle with the postal service logo, not to use it from engaging in business activities other than mail delivery shall not be leased, such as allowing other units or individuals to use vehicles with the postal service logo.
26th to set, change, revoked the provision of universal postal service postal business premises, the local industry and commerce administration departments at or above the county level through the integration of registration, modification and cancellation of registration procedures, and waiving the registration fee.
27th post for eligible enterprises to provide the universal postal service project by the financial sector in accordance with the provisions in the relevant special fund support.
28th construction-building town houses (residents) floor and farmers concentrated residential areas (hereinafter referred to as residential building), it should be set to receive mail letter box. 29th residential post-office box sets should be integrated into the housing construction drawing design document review.
Design files are not in accordance with national and provincial engineering construction compulsory standard letter box, review of construction drawing design documents are not passed. Construction administrative departments should strengthen the House letter box in the acceptance process of supervision and inspection.
Construction construction administrative departments when submitted to house engineering acceptance record shall be issued by the postal administrations of residential post-office box and the acceptance of installation quality advice.
Residential buildings are not installed letter box or install letter boxes does not meet the requirements, the unit is responsible for repair, construction or replacement.
Article 30th letter box for repair and replacement, warranty by the units responsible for the warranty by the property owner or management units.
Local people's Governments at or above the county level in organization of residential buildings for renovation, a new time, believes the newspaper box should be as centralized updates and maintenance of public facilities.
31st postal enterprises should its provision of universal postal service facilities are constantly maintained to ensure the normal use of the universal postal service facilities.
32nd State organs, organizations, enterprises and institutions shall on the ground floor or room of the main entrances to receive mail; more than 2 units use the same email address, you can set up joint mail room, using standard transceiver.
Commercial Office on the ground floor or main entrances letter box or receive mail room.
Article 33rd property service business postal mail should be facilitated, in the following situations in accordance with property services contract for collection, through the mail or provide necessary assistance for post:
(A) the letter box has not been set;
(B) the letter box set for maintenance, damage and other reasons cannot be posted or not easy to post messages, affecting the security of mail;
(C) the letter box setting on the access control cannot be posted or not easy to post messages;
(Iv) other postal mail should be facilitated in accordance with law.
Article 34th place name signs, numbers of residents and should be marked in accordance with the relevant provisions of the State postal code.
The Ministry of Civil Affairs, public security organs should be set and regulated entities and the number of residents. 35th due to urban and rural development need to impose universal postal service facilities should be rebuild. Does not rebuild, should not reduce the level of universal postal service, no less than the original postal service and mail processing area of the premise of the nearest reset, reset the cost of compensation and other costs levied by city and County commitments.
Not making proper arrangements for universal postal service facilities shall not be levied.
Universal postal service facilities before the reset, making collection decisions of municipal, County, and postal enterprises shall take measures to ensure universal postal service are not affected. Article 36th of the local people's Governments at all levels should take the necessary safeguard measures, encouraging and supporting villagers ' committees in rural areas set up village postal station.
Township people's Governments shall guide the villagers ' committees set up village postal station or other receiving mail sites. Village stations can be set up in the villages of integrated service center or the Office of the village Committee and village postal station staff can be members of the villagers ' Committee, and encourage units and individuals to facilitate the village postal station or volunteer services.
Village stations run by the County Finance and manpower arrangement.
Supervision and administration of the fourth chapter 37th postal administrations shall, in accordance with relevant laws, regulations and other provisions, to supervise and inspect the postal enterprise to provide the universal postal service, and in conjunction with the departments concerned exercise supervision over use of postal universal service subsidies.
Postal enterprises shall cooperate, and may not refuse or impede personnel from performing their duties of supervision and inspection.
Article 38th postal administrations universal postal service quality evaluation system should be established, service quality, evaluation of user satisfaction as a indicator of the universal postal service.
39th postal administrations shall establish and improve universal postal service quality supervision network, through a variety of comments and recommendations in the form, time to understand and address problems in the universal postal service, urged the postal enterprise to enhance service levels.
Relating to complaints and appeals concerning matters of the post office, postal postal enterprise management requirements to verify and to put forward opinions, postal enterprises shall, upon receiving the postal authorities within 15 days from the date of notification, handling written postal authorities.
40th postal enterprises shall establish and improve universal postal service quality evaluation mechanism, strict implementation of service standards, a sound management system, strengthen process management. 41st postal enterprises shall establish a user suggestion box, guest book, release monitor phone calls, and accept supervision by the users on the quality of the universal postal service.
User complaints about service quality, report, postal enterprises shall, upon receiving the complaint, within 15 days from the date of the report with a response.
Verification of postal enterprises, handling complaints, complaint, report issues, the complainant, the complainant, should be whistle-blowers confidentiality of information, not to the complainant, the complainant, whistleblower retaliation.
42nd postal enterprises set up to provide the universal postal service postal business premises, in postal business premises should be submitted in writing within 5 days before the official opening post management Department.
Post Office providing universal postal service postal companies have withdrawn business premises or stop processing, restrictions apply universal postal service operations should be approved by the province, postal authorities announced to the public, and the corresponding registration.
Postal enterprises set up universal postal service agent network, or their own outlets to postal universal services agency outlets, shall be reported to post management Department.
43rd postal enterprises shall strengthen the universal postal service data, statistics and the collection of information, related to universal postal service will be provided on a regular basis data and information submitted to the postal Department.
44th no unit or individual shall have the following behavior:
(A) unauthorized migration, destroyed the pillar (box), a letter box for universal postal service facilities;
(B) unauthorized opening, closed posting box (boxes), mailbox (box) release flammable, explosive, corrosive or other debris, prevent normal use of the universal postal service facilities;
(C) in front of the universal postal service channels around or set up, stacked objects, parking stall, impede the normal conduct of the business of the postal universal service;
(Iv) other destruction of the universal postal service facility or to hinder the normal use and operation of the universal postal service facilities.
Due to special situations such as road improvement absolutely necessary to migrate the mailbox (box), a letter box for universal postal service facilities, shall first seek consent of the postal company agrees, and as requested by the postal enterprise to make proper arrangements.
Article 45th unless needed for national security or the investigation of criminal offences, by public security organs above the county level, State security organ or the procuratorial organs in accordance with legal authority and procedure checks the message, holding out, and no other entity or individual may check, withholding of mail.
Public security organs, State security organs or procuratorial organs in accordance with the requirements of postal enterprises to provide information relating to users of postal services, postal enterprises and units concerned shall cooperate, and related information to be kept confidential.
The fifth chapter legal liability
46th for acts in violation of these regulations, is provided for by laws and regulations, in accordance with the provisions of laws and regulations.
Is imposed by the decisions of the 47th city and county-level Governments in violation of the rules is imposed by the universal postal service facilities are not due for redevelopment, the higher people's Governments should order it on the premise of ensuring universal postal service, repair, construction or proper placement of limited duration; losses caused to a post, it shall be compensated.
48th unit or individual in violation of the rules undermine the universal postal service facility or to hinder the normal use and operation of the universal postal service facilities, by the postal authorities shall order rectification activities contravening public security management, the public security organs shall be punished; a suspected crime, transferred to the judicial organs dealt with according to law; losses caused shall bear liability.
49th article postal enterprises not providing universal postal service in accordance with the requirements of this regulation, by the postal authorities shall order rectification without any justified reason, refuses to be given a warning, and may be less than 2000 Yuan and 30,000 yuan fines; a suspected crime, transferred to the judicial organs according to law.
50th post violates these rules, fails to submit the universal postal service-related data and information, and by postal administrations shall be ordered to correct.
51st post management staff in the supervision and management of abuse of power, negligence, malpractice, suspected of a crime, and transferred to the judicial organs in accordance with the treatment does not constitute a crime, he shall be subject to punishment.
The sixth chapter supplementary articles 52nd postal enterprises according to user needs, can provide extension services to universal postal service basic service.
Extension service charges by the provincial Department in charge of price management Department in conjunction with the post.
The 53rd military ordinary letters, books for blind people and the free delivery of the relics of the martyrs of the revolution, and other special services in accordance with the measures implemented.
54th postal enterprises in these measures refers to the Province provides users with the universal postal service obligations within the administrative area of the postal company in Jiangsu Province and its affiliates.
The universal postal service facilities in these measures, refers to the post for the provision of the universal postal service business premises, mail processing sites, mail boxes (boxes), letter box, etc. 55th article of the measures shall take effect on April 1, 2012.