(Conducted from publication No. 7 of 21 May 2012 by Decree No. 7 of the Hygiene People's Government Order No. 7 of 21 May 2012)

Chapter I General

Article 1 regulates the functioning mechanisms of new urban communities, strengthens the management of basic social services, and develops this approach in line with the relevant laws, regulations and regulations.

Article 2

The approach refers to community service centres established by law by the Government, which provide for the organization of the cause of public service and social management within the community.

The community area referred to in the previous paragraph refers to a population area of 2-3 square kilometres and 2-4 million, based on geographical size, service and population size.

Article 3 establishes, rescinds and changes in community service centres, approved by the Government of the People of the Region (communes, districts) and reported to the Government of the people at the highest level.

Article IV. Community service management should be guided by legitimate, public and efficient principles.

Article 5

Governments of the urban, district and district governments should clarify the scope and specific matters of community service management and take effective measures to integrate resources and pool public service management resources to the community.

Article 6. The Government of the People's Government is responsible for the management of the Regional Centre for Community Services in the region under its jurisdiction, and the relevant administrations of the city, the city, the city, the city, the district, the district and the district strengthen the operational guidance for the management of community services in accordance with their responsibilities.

Article 7. Community service management should be focused on a practical basis, step-by-step approach to the socio-economic development needs of the community and gradually increase the level of service management.

Community service management should mobilize social forces to integrate community resources to address community issues and promote community political, economic, cultural, environmental coordination and health development.

Social organizations and volunteers are encouraged to participate in community public good service activities.

Article 9. Community residents, organizations have the right to participate in community service management activities, making observations and recommendations on community service management.

Community service centres should provide the necessary conditions for community residents, organizations involved in the management of community services and adopt their sound observations and recommendations.

Chapter II Services and management

Article 10. Community service management should transform service management concepts and service management approaches and perform management functions effectively in the delivery of quality and efficient services for community residents, social organizations.

Article 11. Community service centres should carry out community service management around the demands of service mass, cohesiveness, optimization of management and stability, with the primary responsibility:

(i) Advocacy, follow-up and implementation of national laws, regulations, regulations and policies;

(ii) Organizing community-building efforts to develop community development planning and organize implementation;

(iii) The management of community services and the organization of community voluntary services such as community social organizations, volunteers;

(iv) To guide and assist the Commission, the Commission of the owners of the industry in carrying out activities such as the self-government of the population and the management of the goods;

(v) The establishment of a community resident, the organization of a database of information on the ownership of the population and the organization of dynamic information;

(vi) Collect public opinion to assist the relevant sectors in the management of services and to maintain community policing and stability;

(vii) To complete the management of other services delivered by the superior Government.

Article 12 The Community Service Centre should establish a “one-stop” service and a dedicated service window based on community service management needs, focusing on the following:

(i) Government services management matters undertaken by administrative authorities in the community;

(ii) To assist, in accordance with the law, the management of government services commissioned by the executive branch and the executive branch;

(iii) Public enterprise units and social organizations undertake public service management matters in the community.

Community service centres should strengthen the management of services other than service windows and adopt a variety of forms, such as web-based management, and create models for horizontal and vertical community service management.

In accordance with the needs of the Government, the relevant sectors of the population (communes, districts) should be deployed to the Community Service Centre in the management of their services; they should not be assigned to the community service windows and should identify focal points for community public service management matters or entrust community service centres with the management of related services.

The decentralized (mandatory) community service centres perform a variety of service-management functions, which should be carried out in a costly manner and in an accountable manner.

Article 14. Government departments, public utilities units may purchase public services to community service centres, and community service centres can purchase public services to social organizations in accordance with their work needs.

The purchase of both parties should enter into contracts with clear rights obligations and service providers should guarantee the quality of services.

Article 15. Community residents, organizations may communicate the relevant public services to community service centres in accordance with this approach, and community service centres should be processed in a timely manner by law.

Article 16 Community service centres should open service matters, service providers, procedures, time-bound procedures, and carry out a closed and first-hand accountability system.

The Community Service Centre should establish a system to improve community proceedings, the hearings on matters of decision-making and the supervision of the review, which guides and assists community-based organizations to work in accordance with the law.

The Community Service Centre should establish mechanisms for sound expressions of claims, contradictory coordination mechanisms, rights guarantees, community protection mechanisms, etc., and establish a network of control for the protection of human beings, material defence, technology defence and stability.

Chapter III Guarantee and oversight

Article 19 The Government of the people of the city, region (market, district) should provide the community service centre with the security of persons, facilities and equipment that are adapted to the management of services, including the provision of funds, office funds, public interest costs, and the development of a regular growth mechanism to ensure the proper functioning of community services.

Article 20 Financial, auditing sectors should enhance monitoring of community service management funds and ensure that community service management funds are earmarked.

Article 21 Community office premises should be integrated into urban construction planning and planning in accordance with principles that facilitate management, access to services and integrated use. The construction of the new area and the rehabilitation of the city should be accompanied by the establishment of community office premises, with no fewer than 800 square meters in each community service centre.

There are no conditions for the establishment of new community office premises, and the Government can take a variety of ways of purchasing, transferring, renting and equipping community office premises.

Article 2: The annual CPR of the Community Services Centre shall be included in the annual objective of the regional (communes, districts) and the various regions (markets, districts) shall establish a public-satisfaction-critical mechanism.

Community service centres should strengthen the management, training, evaluation, and skills of community service managers.

Community service centres should serve as an important basis for job evaluation and promotion.

The Community Services Centre should regularly consult community residents, organizations and assess the public services provided. The assessment results should be made available to the community in due course and as an important basis for the regulation of the delivery of services.

Article 24 Residents within the community, organizations of non-performance of community service managers, delays in the performance of service management responsibilities, and other offences in service management, can lodge complaints to the Community Services Centre.

Complaints against complainants, the Community Service Centre should be promptly admissible and closed to inform the complainant of the results in a timely manner.

Article 25, in violation of the provisions of this approach, does not carry out their duties under the law or in contravention of the provisions for the management of community services, and shall be held by the relevant authorities in accordance with the law.

Chapter IV

Article 26

Article 27 is implemented since the date of publication.