Enacted in Wuhan City tourism Standardization Management (August 20, 2013 61st Executive meeting consideration of the people's Government of Wuhan municipality on September 5, 2013, Wuhan municipal people's Government order No. 242, released November 1, 2013) first to strengthen the city's tourism Standardization Management, advance the standardization construction of tourism, improve the quality of tourism services, improve tourism services, in accordance with the People's Republic of China Law on tourism, the People's Republic of China standardization law, the People's Republic of China standardization law regulations
Laws, decrees and pertinent rules, combined with the city's actual, these measures are formulated.
Article within the administrative area of the city in the tourism industry standards-setting, implementation and monitoring of activities of units and individuals shall abide by these measures.
Third municipal people's Government and the District Government (including Wuhan East Lake high-tech development zone, Wuhan economic and technological development zones, cities, Wuhan East Lake ecological tourism scenic spot Management Committee of chemical industry area, the same below) include tourism standardization work in national economic and social development plan, establish and improve the coordination mechanism of tourism standardization work, tourism standardization related special funding added to the level of the budget.
Fourth municipal people's Government was established by the district people's Government and municipal tourism, quality supervision, development and reform, finance, urban and rural construction, urban management, transport, public security organs traffic management, business, culture, press and publication radio and television, the city of science and technology, agriculture and other sectors of tourism standardization work leading group, the unified leadership of the city's tourism standardization.
Tourism standardization office, set up in the municipal tourism authorities.
Fifth of municipal tourism standardization working group should perform the following duties:
(A) standardization of implementation of national, provincial and municipal laws, regulations, rules and policies;
(B) is responsible for the tourism, national standards, industry standards, local standards, implementation and supervision of enterprise standard and other standards;
(C) coordination, standardization authorities review, publishing, tourism, the local norms;
(D) guiding City tourism standardization work group members, tourism operators and the relevant units to establish and improve tourism standardization mechanism and develop tourism standardization;
(E) bear the standardization work of China National Tourism Administration departments and the provincial leading group for tourism standardization to undertake other work.
Sixth, tourism, City tourism departments in charge of the standardization, standardization of tourism, is responsible for the Organization and supervision and inspection.
City, standardization, quality supervision Department is the Department responsible for tourism standardization of operational guidance in the city.
The municipal development and reform, finance, urban and rural construction, urban management, transport, public security organs traffic management, commercial, cultural, press and publishing, film and television, science and technology, agriculture, tourism standardization work led other members of the Panel shall, in accordance with their respective responsibilities, to make tourism standardization related work.
Seventh district (including Wuhan East Lake high-tech development zone, Wuhan economic and technological development zone, Wuhan East Lake ecological tourism scenic spot, and the city zone) Tourism Department is responsible for the standardization of tourism within the region, advocacy, promotion of tourism standards and to supervise and inspect the implementation of tourism standards.
Eighth municipal tourism authorities established by relevant units and experts of tourism Standardization Technical Committee, upon approval by the standardization authorities, carry out the following functions:
(A) to organize and guide the City tourism standardization work;
(B) research and analysis of tourism standardization requirements, participation in standardization development for tourism, the city planning, tourism standard system preparation;
(C) Organization of tourism project of local norms, formulation, revision, technical review and approval processes;
(D) Organization of tourism standardization technical advisory work, academic research and exchanges of experience;
(E) other work assigned by the municipal leading group for tourism standardization.
Nineth of municipal Tourism Department of standardization, standardization authorities, in conjunction with the development of tourism development planning and tourism standards, the municipal people's Government for approval.
Article tenth of tourism standards into national standards, industry standards, local standards and enterprise standards.
Tourism in national standards, industry standards and local standards set by the relevant regulations of the State, province.
The absence of national standards, industry standards and local standards, and need to be regulated in the tourism industry in this city, development of tourism in the city of local norms.
Encourage tour operators to develop stricter than national standards, industry standards, local standards or local code requirements of enterprise standards, in the enterprise application. 11th must develop local norms of the tourism industry, by the project applicant project proposals to the tourism Standardization Technical Committee, in writing, and submit the proposed project name, purpose, scope and content, and so on.
Examination by the City tourism Standardization Technical Committee, and reported to the city after authorities approved the project of standardization, drafted by the project applicant organization.
12th project applicants to prepare tourism regional norms, should follow the national standards for development, revision of technical specifications, reference to the domestic and foreign advanced standards or norms, combined with the practical, and solicit public views.
Encourage scientific research institutions, industry organizations, the drafting of the local norms of tour operators to participate in the city's tourism. 13th City tourism Standardization Technical Committee project applications should be submitted to the technical review of the draft specification.
After they have been examined and approved, the city approved by standardization authorities.
Standardization should be approved by the competent Department of tourism regional specification released to the community. 14th tourism place specification after the implementation of release should be based on the development of tourism in the city need to be reviewed in due course.
Review period does not normally exceed 5 years, to determine the local norms continue to be effective, the amendment or repeal.
For effective implementation of tourism local norms, and drew attention to the conversion to the relevant Department was upgraded to national standards, industry standards or local standards.
15th tour operators and tour operators should be in accordance with the law, provisions of the statutes and regulations, strict implementation of tourism standards, industry standards, local standards, specifications or according to the need for corporate standards, and accept the supervision and management departments of tourism authorities and standardization.
Tour operators and tour operators should strictly enforce the compulsory travel standards, ensure provision of travel products and services meet the requirements of personal and property security, shall not be provided to tourists comply with the mandatory standards of tourism goods and services.
Encourage tour operators and tour operators to implement recommended standards of sex tourism.
16th to encourage tourism operators to establish a modern enterprise system, constructing scientific and rational, structured to meet the needs of tourism standards, creating a tourism industry.
17th article of the tourist city construction standard, shall, in accordance with wisdom, the wisdom tours the cloud database, public information service platform, mobile travel services system, guided tours (leader) with service systems, intelligent travel video monitoring systems, intelligence experience tour e-card system, wisdom, wise tourism project construction.
Article 18th tourism shall, according to the tourism national standards, industry standards and the requirements of local standards and local codes, actively developing tourism infrastructure, facilities and safety protection facilities, set guide panorama, guide maps, signs, scenes introduce guide signs and publicity tour obviously, complaints, helpline.
Encourage tour operators to tourism in national standards, industry standards, local standards and norms to invest in green tourist attractions, tourist resort, waterfront tourist area and admiring the demonstration area of tourism, heritage tourism, and city parks, recreation and leisure, tourism village and tourist town, famous tourist street construction of modern tourism and leisure facilities.
Tourism in 19th tourist hotels should be in accordance with national standards, industry standards, local standards and local codes require, perfect facilities, improve the service quality.
Hotel facilities and services shall not be less than the corresponding standards without quality standards, may not use the description of quality grades and marks.
Encourage tour operators to tourism to national standards, industry standards, local standards and local norms into green hotels, family hotels, budget hotels, rural tourism services and leisure facilities, as well as motels, car camp, cruise yacht facilities and modern tourist accommodation facilities.
Tourism in 20th travel agencies shall, in accordance with national standards, industry standards, local standards and specifications of requirements, organize tourism activities, entered into with the tourist travel contract in writing, and provide services in accordance with the contract.
Tourism workers engaged in tourism activities should obtain qualified according to state regulations, should behave in a tourism activity, language specification, the use of Putonghua, the quality of service in line with national standards.
21st of municipal leading group for tourism standardization for each Member shall establish and improve the standardization management system standards advocacy, implementation and training, according to the tourism national standards, industry standards, local standards and local regulations for tour operators standardized implementation of evaluation and timely publication of evaluation results. 22nd article of the municipal tourism services quality and trustworthiness evaluation system.
Municipal Tourism Standardization Technical Committee shall at the municipal tourism authorities, standardization, and under the guidance of the competent Department, regular organization of tourism service quality and visitor satisfaction survey work, and announce the findings in a timely manner.
23rd tourism authorities should establish and improve complaint system, treatment of various types of travel disputes, safeguard the legitimate rights and interests of tourists and tour operators.
24th tour operators and tourism standardization management of tourism workers in breach of the laws, regulations and these regulations, by the Department of tourism a rectification; it fails, by the relevant authorities in accordance with the People's Republic of China laws and the People's Republic of China standardization law and other laws and regulations for penalties, and by the tourism authority recorded in the credit file.
25th of municipal tourism standardization working group members and their staff working in tourism standardization in the abuse, negligence, malpractice, by their work unit or Department penalties constitute a crime, criminal responsibility shall be investigated according to law.
26th article this way come into force November 1, 2013.