Luoyang tourism Standardization Management (December 6, 2013, Luoyang City Government at the 23rd Executive Meeting December 6, 2013 123th number Luoyang City people's Government promulgated as of January 10, 2014) first in order to strengthen standardized management, improve the quality of tourism services, maintaining the lawful rights and interests of tourists and tour operators, according to the People's Republic of China standardization law, the People's Republic of China tourism law, standardized management practices, Henan province, and other relevant laws, rules and regulations,
Based on actual city, these measures are formulated.
Article tourism standardization mentioned in these measures refers to the tourism industry in production, management, services, management and other activities in the repetitive use of things and concepts through standard-setting, implementation of standards and the supervision and inspection of the implementation of the standards, in order to improve the quality of tourism development as a whole dynamic process.
Article engaged in tourism standardization activities in the administrative area of the city of units and individuals shall comply with these measures. Fourth municipal tourism administrative departments in charge of the city's tourism standardization work, accept the municipal departments of standardization administration of operational guidance.
City Administrative Department in accordance with their respective responsibilities, tourism standardization related work.
Article fifth in each County (city, district) the Government tourism standardization work should be incorporated into the national economic and social development plan, establish and improve the mechanism of standardization, standardization work in promoting tourism.
Sixth to encourage scientific research institutions, industry associations, institutions and enterprises involved in tourism development of national standards and industry standards.
Seventh of municipal tourism administrative departments of tourism standardization responsibilities:
(A) the implementation of standardized national and provincial laws, regulations, guidelines and policies;
(B) development planning, is responsible for the development of the city's tourism standardization work plan, establish and perfect the standard system of tourism in the city;
(C) tourism Standardization Technical Committee responsible for municipal planning and management;
(D) municipal tourist place standard declarations to the Organization;
(E) to organize tourism standards information, training, implementation and supervision;
(F) relevant departments directly under the guidance, County (city, district) Government and tourism operators tourism standardization work;
(G) organize tourism standardization research, regional exchange and cooperation;
(H) summary of the standardization work is responsible for the city's tourism promotion and recognition awards;
(I) the standardization of tourism awareness, education and outreach.
Eighth directly under the relevant administrative departments of tourism standardization responsibilities:
(A) the implementation of standardized national and provincial laws, regulations, guidelines and policies, develop standardization work in the tourism industry or the sector plans;
(B) be responsible for or involved in this sector of the industry of tourism national standards, industry standards and local standards of advocacy, training and implementation;
(C) the organization or involved in this sector of the industry of tourism to national standards, industry standards, local standards and specifications of the municipality at the provincial level to declare and develop;
(D) organizations or their subordinate enterprises of the industry standard system construction of tourism, creating national or provincial tourism standardization unit;
(E) in accordance with unified plans and arrangements for the municipal tourism administrative departments, key tourism standardization in the field of work.
Nineth counties (cities, districts) Government's tourism standardization responsibilities:
(A) the implementation of standardized national and provincial laws, regulations, guidelines and policies to develop local tourism development plan and plan of standardization;
(B) establish tourism promotion and incentive mechanisms for the coordination of standardization work, effectively promote the tourism standardization work;
(C) organize the implementation of tourism standards in this area, the industry standard, provincial standards and local municipal specifications, supervision and inspection of the implementation;
(D) in charge of the area Tourism Information Center, tourist traffic signs, public toilets and other public facilities. Article tenth has no tourist national standards, industry standards and provincial standards, and the need in the city for uniform technical requirements, municipal tourism local norms should be established.
Encourage the development of more stringent than the national standards, industry standards and provincial standards, the municipal tourist place specification standard or enterprise.
11th of municipal authorities and tour operators can submit applications for development of tourism at the city level of local norms and standardization Administrative Department is responsible for handling, and project.
Article 12th municipal tourist place standard drafting units when you set up a drafting group, organization to carry out research, demonstration, to seriously discuss the draft specifications developed based on the specification draft. 13th of municipal departments of standardization Administration take the form of triage in the city for comment, sought no less than five units. Specification draft should standardize official website, extensively solicit the views of the community.
Comment based on form specification finalized draft. 14th of municipal departments of standardization Administration should be invited to be familiar with standardization of tourism professionals, municipal tourist place specification shall be examined. Audited not less than five members, introduction of the validation team leader responsible system.
Approved, approved by the municipal departments of standardization administration according to law, release. 15th tourist place specification published after the implementation should be based on the development of tourism in the city need to be reviewed in due course. Review period does not normally exceed 5 years, to determine the local norms continue to be effective, the amendment or repeal.
To effect a good tourist place specification, you may apply for up to national standards, industry standards or provincial standards.
16th tour operators and tour operators should be strict enforcement of mandatory tourist standards, ensure provision of travel products and services to meet the personal and property safety requirements, shall not be provided to tourists comply with the mandatory standards of tourism products and services. 17th to encourage tourism operators to implement recommended tourism national standards, industry standard, provincial and municipal-level local norms.
Recommended standards (or specifications) in the tour operator's external commitment, advertising or the contract, must be strictly enforced.
18th to encourage tour operators to implement quality management systems, environmental management systems, occupational health and safety management system and the criteria for performance excellence standards, established and implemented to serve general, service assurance, service delivery as the main contents of service standards, striving for quality control and standardization of services, State or province, city Advanced Unit.
19th tour operators should implement standard (or norms) necessary infrastructure, service facilities and protection facilities, into the construction of the unit plan.
20th of municipal tourism administrative departments to deal with tourism in national standards, industry standards, provincial standards and implementation of municipal local norms for evaluation, and the timely publication of evaluation results.
21st levels of Government in tourism have made outstanding contributions to standardization of units and individuals, recognition and reward, weak standardization implementation units informed criticism.
22nd to achieve significant economic benefit and social benefit of the municipal tourism local norms, municipal tourism administrative departments to the departments concerned should actively recommend, reporting science and technology achievement award.
Article 23rd on units and individuals in breach of the standards by the relevant administrative department in accordance with their respective responsibilities, punishment according to the relevant laws, rules and regulations.
Article 24th tourism standardization regulatory officials who abuse their powers, neglect their duties, who, by their work unit or Department penalties constitute a crime, criminal responsibility shall be investigated according to law. 25th article this way since January 10, 2014.