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Zhejiang Travel Agency Management

Original Language Title: 浙江省旅行社管理办法

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Solutions to the management of the Travel Institute in the Province of Zangan

Decision No. 160 of 6 August 2003 of the People's Government Order No. 160 of 21 December 2010, in accordance with the Decision of the People's Government of the Zangger of 21 December 2010, No. 284 of the Decree No. 284 of 21 December 2010, on the revision of 18 regulations, such as the payment management of enterprise wages in the Province, the first amendment to the Decision of the Government of the Republic of Southern Province on amendments to the Regulations of the Second Lands, promulgated in accordance with Order No. 321 of 13 March 2014.

Chapter I General

In order to strengthen the management of the Travel Service, to guarantee the legitimate rights and interests of the tourists and travel agencies, to maintain the tourism market order and to promote the development of the tourism industry, and to develop this approach in line with the State Department's Regulations on Travel Administration (hereinafter referred to as National Regulations) and the Zang Province Tourism Management Regulations (hereinafter referred to as the Provincial Regulations) in conjunction with the province.

Article II applies to the establishment, operation and supervision of travel agencies within the province's administration.

Article 3. The provincial tourism administration is responsible for the supervision of the entire provincial travel agency.

The municipal, district (communication, district) tourist administrative authorities are responsible for the supervision of the management of the travel agency within the present administrative area, in accordance with the established responsibilities.

The authorities of the people at the district level should oversee the management of related work in accordance with their respective responsibilities.

Article IV encourages external organizations and individuals to carry out travel services in a variety of forms of law.

Travel agencies are encouraged to join the Association of Travel Associations.

Chapter II

Article 5 provides for the establishment of a travel agency, which shall be subject to conditions such as State-mandated premises, operating facilities, registered capital, travel agency quality assurance payments.

Article 6. The establishment of a travel agency should have the conditions for operating facilities, which refer to facilities, equipment, such as facsimile, direct telephone newsletter, computer information transmission and networking, for office and services.

Article 7. Applications for the establishment of a travel agency for the operation of domestic tourism operations and entry into the tourism industry should be provided with the following conditions:

(i) There are fixed operating sites;

(ii) The necessary operating facilities;

(iii) There are registered capitals not less than $30,000.

Article 8. The travel agency has obtained an operating licence of up to 2 years and has not been punished by a fine of the administrative authority for the infringement of the legitimate rights and interests of tourists.

Article 9 establishes a travel agency, which shall apply to the administrative authorities of the tourism industry in accordance with the relevant provisions of the National Regulations, to conduct the clearance process, to pay the IAE's quality assurance payments and to receive the IAE operating licence.

The administrative authorities of the tourism industry should take decisions that are approved or not approved within 20 days of receipt of the request. The decision was approved by issuing a licence for the operation of the Travel Service; no approval should be given in writing to the applicant and the reasons.

The applicant receives a business licence to the business administration authorities of the Travel Institute.

No licence for the operation of the travel agency shall be obtained.

Article 10 provides a sub-worker and a copy of the Business Licence of the Travel Institute shall be made available to the local tourist administrative authorities located in the sub-office.

Article 11. The travel agency shall establish branches other than subsidiaries, which shall be governed by the law and shall, within 15 days of the date of registration, be provided to the branch's local tourist administrative authorities.

The Travel Board entrusted other businesses or individuals with the establishment of advisory services points, which are governed by law by the delegated party to conduct the business registration process and, within 15 days of the date of registration, to the district tourist administrative authorities located at the advisory service point.

Article 12 Changes in the scope of the tourism operation shall be registered by the business administration authorities after approval by the previously authorized administrative authorities.

The administrative authorities of the tourism industry shall make decisions on whether they are approved within 15 days of the date of receipt of the request for change; they shall not be approved in writing inform the applicant and explain the reasons.

The travel agency changes the name, the place of operation, the legal representative, or the suspension of the industry, the currency industry, and should be sent to the business administration to conduct the corresponding changes in registration or write-off registrations and, from 15 days from the date of registration, to the administrative authorities of the tourism administration.

Article 13 Travellers shall obtain a certificate of eligibility for guided tours, in accordance with the relevant provisions of the Regulations of the State Department for the Management of Toursed Persons, and shall apply for the payment of the guided tour guides, to be able to carry out the activities. The travel agency organizes an exit travel tourist and shall obtain a certificate of eligibility for a team in accordance with the relevant provisions of the State and apply for the granting of a licensee to carry out its activities.

Chapter III

Article 14. Travel agencies shall operate in accordance with the authorized scope of operation.

Travel agencies should follow the principles of voluntary, equal, fair and genuine credits in their business activities and adhere to commercial ethics and industrial self-regulation.

Article 15 Travel agencies and their branches should place the “Operational Licence of Travel Agencies” and business licences at awakening site.

The price of tourism and related service costs should be minimal.

Article 16 should implement the quality standards for tourism services developed by the State, industry or the province and establish a quality assurance system for tourism services based on the standards of quality of tourism services.

Travel agencies are encouraged to develop and apply enterprise standards that are closely aligned with national standards or industry standards. Travel agencies are encouraged to use the quality standards for tourist services with advanced international levels and to be certified by the international quality system.

Article 17 encourages travel agencies to develop specialized tourism projects and tourist operators to develop autonomous intellectual property.

Travel agencies are encouraged to establish operating networks, such as licensing, retailing, e-commerce and lock-out operations, to expand the scope of operations.

Article 18 Travel agencies and tourists should adopt a written form of tourism contracts.

Tourism contracts should include the following:

(i) The name and address of the travel agency;

(ii) Total tourism prices;

(iii) Travel schedule and route;

(iv) The name of the site;

(v) Types and standards of transport tools;

(vi) Standards and conditions of accommodation;

(vii) Standard and requirements for catering;

(viii) The content of the guided tour service;

(ix) The location, time and number of purchases;

(x) Self-funding projects and fees for the voluntary choice of tourists;

(xi) Conditions of termination of contracts;

(xii) The breach of responsibility and the dispute resolution;

(xiii) Other elements considered necessary by both parties;

(xiv) The place and date of signature;

(xv) The parties sign the Gae chapter (the travel agency must add chapter or the contract-specific chapter).

It should also include procedures and costs for exit visas.

Article 19 Travel agencies should provide services to tourists in accordance with contract agreements, without unauthorized change in the schedule of activities, reduction or enhancement of tourism projects, increase costs or arrange other tourism consumption activities not agreed upon by the contract. The travel agency arranges travel projects that require fees outside the contract, with the written consent of the tourists.

For special reasons, such as the inability to carry out missions, the established travel contracts will be transferred to other travellers, with the written consent of the tourists and without reducing the agreed service standards. Without the written consent of the tourists to transfer, the transferee should assume responsibility for default.

Article 20 entered into a contract with tourists, drawing on the model contract text provided by the National Tourism Administration or the provincial tourism, business and administrative authorities.

The travel agency must comply with the relevant legal, regulatory provisions for the formulation and use of the terms of the format.

Article 21 establishes, performs, modifys, transfers and removes the provisions of relevant laws, regulations, such as the People's Republic of China Contracts Act.

Article 22 shall be resolved by:

(i) Consultations with travel agencies;

(ii) Request for mediation by Consumer Association;

(iii) Complaints to tourist administrative authorities or business administration authorities;

(iv) The arbitration body is brought to arbitration or to the People's Court.

Article 23 should be governed by the State's obligation to guarantee the physical, property security of tourists.

Travel agencies operate special tourism projects that are dangerous, such as risk visits, streams, and should provide safety guidance to tourists and take necessary security measures.

In the event of a safety accident in tourism, the travel agencies and their personnel should report promptly to the local security production supervision, public safety, tourism administration authorities and assist in the safe accident processing process; travel and travel agencies should report promptly to my Government's embassies and overseas tourist agencies.

Article 24 The travel agency team's travel should be assigned to the guided tours; the organization of a team's exit tourism should also be deployed.

In the course of the guided tour activities, the guided tour by the guided tours, the leaders' evidence should be assembled in order to adhere to professional ethics and operational norms and to arrange travel activities in strict compliance with the tourism contract.

Article 25 prohibits travel associations, guided tours, leading teams from:

(i) The use of inappropriate means of prohibiting the use of the National Regulations to undermine the legitimate rights and interests of other travel agencies;

(ii) A small fee or private deduction to tourists;

(iii) Deceives, coerctives.

(iv) Organizing activities that violate or impair physical and mental health in tourism activities;

(v) Advertising false tourism advertisements or moving beyond the scope of the operation;

(vi) Other acts that disrupt the tourist market order in violation of laws, regulations and regulations.

Chapter IV Oversight inspection

Article 26 The executive authorities of the tourism industry perform daily supervision inspections by the travel agency and an annual inspection system.

Travel agencies should receive oversight inspections by the administrative authorities of the tourism industry and submit relevant documents, materials and provide information on business in accordance with the provisions.

The executive authorities of the tourism industry carry out oversight inspections and must comply with the law enforcement procedures established by the law, legislation and regulations.

Article 27 provides one of the following cases in the annual supervision inspection, and is decided by the tourist administrative authorities to suspend the annual inspection by:

(i) Upon payment of compensation by law, the quality assurance fund for tourism is not sufficient within the specified period of time:

(ii) The qualifications of the operator is not in accordance with the conditions established in the time of the approval;

(iii) The period of change that is being provided for by the offence;

(iv) Failure to fulfil the obligations under Articles 11 and 12 of this approach, which are serious;

(v) Other cases provided for by law, regulations.

The travel agencies of the tourism administration should be responsible for the relocation of their deadlines in the case of the former paragraphs (i), (ii) and (iv).

In accordance with the provisions of the National Regulations and the provincial regulations, the executive authorities of the tourism industry should establish a system for sound tourist complaints and receive and handle complaints from tourists in a timely manner.

Article 29 establishes a system for the recruitment and evaluation of credit levels.

The executive authorities of the tourism industry should establish a credit information search system, which should be warned in a timely manner and disclosed to society, as appropriate.

In one of the following cases, the travel agency shall receive complaints and verify the compensation of the travel agent on the basis of the loss of the tourists; the travel agency shall not be compensated or unable to pay compensation, and the travel agency shall be compensated for the tourists in accordance with the relevant national regulations:

(i) The travel agency does not meet the quality standards of the services agreed upon by the contract because of its fault;

(ii) The services of the Travel Service do not meet national or industrial standards;

(iii) The loss of travel expenses incurred by tourists in insolvency;

(iv) Other cases provided for by law, regulations.

The executive authorities of the tourism industry should communicate the decision to the travel agency within 10 days of the date of the award of the first payment for the use of the travel agency's quality assurance payments, and entrust it with the deadline for the replenishment of the quality assurance fund.

In implementing the first compensation for tourists, the administrative authorities of the tourism industry are wrong and should be responsible for liability.

Article 31 provides for market credits and operators to perform well-performed and non-violent travellers for two consecutive years, with financial difficulties in operating, and the tourism administrative authorities may return 50 per cent of their contributions to the quality assurance fund within the amount of 50 per cent of their payments; however, the travel agency should be fully returned after the financial difficulties disappear.

Chapter V Legal responsibility

Article 32 violates this approach by providing that the law, legislation and regulations have legal responsibilities.

In violation of article 24, paragraph 1, of this approach, the travel agency is redirected by the administrative authorities of the tourism industry, which can be fined by more than 5,000 dollars.

In one of the following cases, the Travel Service may be revoked by the licensed administrative authorities in accordance with the relevant provisions of the National Regulations and the provincial regulations:

(i) There is no justification for refusing to supplement the quality assurance fund of the travel agency;

(ii) The status of qualifications of the operator is less than the required conditions for the establishment of the approval period;

(iii) No travel agency operations were carried out within one year;

(iv) Other cases provided for by law, regulations.

Article XV was revoked by the Travel Institute's Business Licence, and the administrative authorities that had decided to make a suspension should notify the business administration authorities in a timely manner, and the business administration authorities should revoke their business licences in accordance with the law.

In violation of the relevant provisions of the National Regulations, the provincial regulations and this approach, the Travel Service shall apply to the provisions of the laws, regulations and regulations, such as the registration of enterprises, anti-just competition, contracts, advertising, prices, quality standards, safe production control management, and administrative authorities, such as business, price, quality technical supervision, and safe production supervision.

Article 37 is one of the following cases for the administration of tourism and is governed by the law by the competent and other direct responsibilities that are directly responsible to them by the competent authority:

(i) One of the conditions under article 46 of the National Regulations;

(ii) No procedure and time-bound approval under this approach;

(iii) Execution of oversight inspections and complaints processing functions under this approach.

Annex VI

Article 338 is implemented effective 1 October 2003.