(January 24, 2006, the State electricity regulatory Commission promulgated as of April 1, 2006, 18th) first in order to protect the legitimate rights and interests of citizens, legal persons and other organizations, maintaining market order, standardize complaint-handling work, in accordance with the relevant laws and administrative regulations, this provision is enacted.
    Provisions of this article apply to the State electricity regulatory Commission and its agencies (hereinafter referred to as power regulators) citizens, legal persons or other organizations requests for complaints to regulators.
    Article III power regulators handle complaints according to law, justice, and timely.
    Article fourth power regulator should be announced to the public telephone, e-mail, complaints of time and place, queries, complaints and other related matters of the progress and outcome of.
    Five citizens, legal persons or other organizations believe that regulators, power utilities and electric power trade bodies against their lawful rights and interests, through letters, emails, faxes, phone calls, visits, to the complaint with the regulators.
    Many people have used visits to complaints in the form of, should be the nominee, on behalf of not more than 5 persons.
    Sixth article complaints people proposed complaints requests, should to power regulatory institutions submitted following material: (a) complaints book, content including complaints people of name or name, and residence and contact way, was complaints people of name, and residence and contact way, complaints matters, complaints requests,; (ii) and complaints matters related of proved information, including written information, and photos, and recording, and video,.
    Article seventh power Watchdog complaint should be registered, numbered.
    Article eighth power regulators shall, from the date of receipt of the complaint within the 7th making admissibility decisions; inadmissibility decisions, shall explain to the complainant the reasons.
    Nineth complaints request meets the following conditions, the electricity regulatory authority should accept: (a) clear of the complainant and the respondent, (ii) have a clear complaint requests, fact and reason, (iii) belonging to the electricity regulatory body's area of responsibility.
    Tenth article has following case one of of, power regulatory institutions not accepted: (a) complaints people and complaints matters no interest relationship; (ii) complaints matters not belongs to power regulatory institutions of duties range of; (three) complaints matters has or law should through litigation, and arbitration or administrative reconsideration, statutory way solution of; (four) in accordance with legal, and regulations or national about provides should by power enterprise or other organization first processing of; (five) complaints matters of content not meet about legal, and regulations provides of;
    (F) electricity regulatory agency has taken to deal with complaints and based on the same facts or grounds for complaint again.
    11th power regulators to accept complaints, by the location of the respondent Agency of the State electricity regulatory Commission in charge.
    Local Office of the State electricity regulatory Commission complaints are considered significant and complex, can be reported to the State electricity regulatory Commission.
    12th electricity regulatory body to deal with complaints of staff should fulfill their duties, and impartial, determining the facts, responsibility to promote rule of law, educational guidance, timely handled, without prevarication, perfunctory, delay.
    Electricity regulatory body to deal with complaints against staff in any of the following circumstances shall withdraw from that: (a) has an interest in the complaint, (ii) and interest of the parties, (iii) other regulators that it should be avoided.
    Article 13th power regulators handle complaints found that complaints do not belong to the scope of acceptance, shall terminate the process, and informs the complainant reasons for termination handling.
    During the 14th power regulators handle complaints, the complainant and the accused who of their own accord or by any other means of reconciliation, may apply to the regulators for withdrawing the complaint.
    Power regulators agreeing to withdraw his complaint, in accordance with the following provisions: (a) had been identified violations, no withdrawal, and continue to investigate the treatment and (ii) withdraw the complaint without prejudice to the interests of the State, public interest or other legitimate rights and interests of the parties, grant the withdrawal, termination handling.
    During the 15th power regulators handle complaints, found that the complainant, the respondent in breach of the electricity regulatory legal acts, regulations, rules and other normative documents, needs to initiate an investigation, it should be dealt with in accordance with the relevant investigation. During electricity regulatory agency for complaints, found the complainant and the respondent are in violation of, but does not belong to regulators investigating the scope, shall be forwarded to the Department for processing.
    Electricity regulatory body shall transfer from the date of the decision informed the complainant in the 5th.
    16th article power regulatory institutions by survey verified, should in accordance with about power regulatory of legal, and regulations, and regulations and other normative file, respectively made following processing decided: (a) complaints requests facts clear, meet legal, and regulations, and regulations and other normative file of, be support; (ii) complaints requests causes reasonable but lack legal according to of, should on complaints people do explained work; (three) complaints requests lack facts according to or not meet legal, and regulations, and regulations and other normative file of, not support.
    Power regulator in accordance with the preceding paragraph (a) the provision to support the complaint requests a decision, can be executed directly by the institutions, to implement them; this body cannot be executed directly, and urge the relevant units. 17th complaints should be concluded within 60 days from the date of acceptance.
    Any of the following circumstances, upon approval by the head of electricity regulatory agency, period can be extended to handle, but the extension period shall not exceed 30th and notify the complainant of extension grounds: (a) complaints complex, involving multiple body; (b) the complaint investigation difficult, (iii) complaints need professional accreditation and (iv) other necessary extended period.
    Article 18th power regulators handle complaints, shall from the date of complaint handling decisions inform complainants within the 5th; many people have used visits to complaints in the form of electricity regulators complaint handling should be informed of the findings of its elected representatives.
    19th complaint social influence, the power regulator can be the subject of complaint and announced to the public.
    20th electricity regulatory body to deal with complaints of abuse of staff, favoritism, abuse, depending on their seriousness to criticize or sanction constitutes a crime, criminal responsibility shall be investigated according to law. 21st complainants should be responsible for the content of your complaint.
    False accusations, defamation complaint, or complaint as causing trouble, interfere with normal electric power supervision of, and in accordance with the relevant provisions.
                                                          22nd article this way come into force on April 1, 2006.