Universal postal service supervision and administration

    (July 12, 2008 2008 3rd release from the Ministry of transport as of September 1, 2008) Chapter I General provisions

    Basic communication first in order to protect the user's rights, guarantee universal postal service, strengthen the supervision and administration of the universal postal service, promote the establishment and improvement of the postal universal service support mechanisms under the People's Republic of China postal law and the People's Republic of China implementing rules of the postal law and the relevant regulations of the State, these measures are formulated.

    Universal postal service in these measures in article, refers to the fee and service standards in accordance with State regulations, for People's Republic of China providing basic postal service to all users in.

    Third universal postal service provided by the postal enterprise.

    Postal enterprises shall, in accordance with laws, regulations, rules and other relevant regulations of the State, to maintain and gradually increase the level of universal postal service, to provide users with fast, accurate, safe and accessible universal postal service. Fourth national postal authorities in accordance with the provisions of this law, supervise and administer the nationwide universal postal service.

    The provinces, autonomous regions and municipalities directly under the postal authorities under the leadership of the national postal authorities, in accordance with the provisions of this law, supervise and administer the universal postal services within their respective administrative areas.

    Article fifth supervision and administration of the universal postal service follows the principle of fairness, openness and government supervision, social supervision and self-discipline of enterprises combined.

    Chapter II the universal postal service

    Article sixth postal enterprise to provide the universal postal service, shall comply with the standards of the universal postal service.

    Seventh is the scope of the universal postal service business: mail, single-piece weight of not more than 5 kilograms of prints and one piece weighing not more than 10 kilograms of the parcel delivery business, as well as other operations stipulated by the State.

    Article eighth universal postal service established by the post office, and mail box set (box), door-to-door service, mobile service, on site delivery and Concierge.

    Nineth postal enterprises shall strengthen the universal postal service agent business units (or individual) quality of service management, and responsible for the universal postal service quality in terms of reference.

    Tenth published postal enterprises shall, in place of the postal universal service fee and so on.

    Postal enterprises shall not in any way limit or specify users using a certain business.

    When the 11th post to provide universal postal service, the development and use of standard clauses shall expressly inform users about exclusion or limitation of liability for postal enterprises.

    12th postal enterprises shall be announced to the public user complaints, with accepting consumer complaints staff; to user complaints, and should receive a complaint within 30 working days from the date the results answer user to user comments and suggestions to improve postal services to seriously study, active communication and improved.

    13th postal enterprises shall, in accordance with the provisions of the universal postal service standard delivery frequency, depth, time requirements, do a mail delivery service. 14th post office, set and location changes, merging by the post office, or post offices, to stop processing of the universal postal service must comply with the provisions of standard business shall be approved by the postal authorities.

    Procedures for approval, the terms and conditions announced separately.

    Chapter III supervision and inspection

    15th post administration supervision and universal postal service takes the following form:

    (A) outlets and to the post office, letter-box (box) settings, open and operate a business, delivering quality and mailing time, query compensation cases for regular and non-regular testing, inspection, and regularly informed;

    (B) user satisfaction as an important indicator of quality assessment of the universal service in postal enterprises, an intermediary service quality survey, organizing customer satisfaction evaluation activities and publicize evaluation results;

    (C) the establishment of the universal postal service quality and social supervision network, employing special social supervisors, communication links with customers to listen to user comments and suggestions to the quality of the universal service, give full play to the supervisory role of the user;

    (D) the function of news media, the role of consumer associations, users from channels, to understand and address the issues in the universal postal service in a timely manner;

    (E) other forms stipulated by laws, rules and regulations.

    16th post management staff to perform their duties may exercise the following powers:

    (A) questioning the units under inspection and related persons, and requested to provide relevant information;

    (B) enter into the inspected units, production sites in the workplace, check out, copy the relevant documents, files, records, business records, and other related information, temporary storage of original records.

    Article 17th postal management staff when conducting supervision and inspection, shall produce a valid certificate, and carried out jointly by two or more staff members.

    Postal authorities in supervision and inspection staff aware of privacy and business secrets confidential.

    18th postal enterprises shall cooperate with the postal administration in accordance with law, service inspection or survey, and provide relevant information.

    19th user has on the universal postal service quality the right to supervise and protect users ' interests, right to postal enterprises and postal authorities put forward comments and suggestions to improve universal postal service quality, the right to report and charged with damaging the interests of users and the post of management staff in the supervision and inspection of illegal misconduct. 20th postal enterprises shall establish and improve universal postal service quality self-examination mechanism.

    Provinces, autonomous regions and municipalities directly under the post in June and December of each year, and universal postal service quality self-examination results in this area submitted to local postal authorities, China Post Group next January will be the last year the national universal postal service quality self-examination results submitted to the national postal authorities.

    The fourth chapter legal liability

    Article 21st does not meet the standards of the universal postal service and to harm the user's legal rights and interests, rectification book issued by the postal administrations; for those who do not change, depending on the seriousness of warning or be fined 10,000 yuan and 30,000 yuan fine.

    22nd to impede, interfere with postal management's supervision and inspection and investigation work, or providing false information, by postal authorities ordered corrective action and warning fails to change, fined 10,000 yuan and 30,000 yuan fine.

    23rd postal enterprises fails to postal service quality management report truthfully and self-examination and rectification, and given a warning.

    Article 24th refuses to accept the decision on administrative penalty, can apply to the national postal authorities review, is not satisfied with the reconsideration decision, you can initiate litigation to the people's Court or you can directly initiate litigation to the people's Court.

    25th post management personnel who abuse their powers, neglect their duties or harbouring post harm the user's legal rights and interests of enterprises, by their departments or authorities, impose administrative sanctions in serious cases, constitute a crime, criminal responsibility shall be investigated according to law.

    The fifth chapter by-laws

    Article 26th postal enterprises in these measures refers to providing universal postal service China Post group and its affiliated companies.

    27th party newspapers and journals provided by postal enterprises issue, military communications, supervision and inspection of the reading materials and other special services for the blind, in accordance with the measures implemented. 28th article of the rules take effect on September 1, 2008.