Key Benefits:
113. Regulation of the Federal Minister for Science, Research and the Economy on Vocational Training in the Apprenticeship Trades (single-hand training regulations)
On the basis of § § 8, 24 and 27 of the Vocational Training Act (BAG), BGBl. No. 142/1969, as last amended by the Federal Law BGBl. I No 129/2013, shall be arranged:
Teaching profession Retail
§ 1. (1) The teaching profession retail is established with a teaching period of three years and the following priorities:
| 1. |
General retail trade, |
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| 2. |
Building materials trade, |
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| 3. |
furnishing advice, |
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| 4. |
Iron and hard goods, |
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| 5. |
Electrical electronics consulting, |
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| 6. |
Retail sale of delicatures; |
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| 7. |
Garden Centre, |
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| 8. |
Motor vehicles and spare parts, |
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| 9. |
Food trade, |
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| 10. |
Perfumery, |
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| 11. |
Shoes, |
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| 12. |
Sporting goods, |
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| 13. |
telecommunications, |
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| 14. |
Textile trade, |
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| 15. |
Watch and jewelry advice. |
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(2) Building on the contents of the General Retail Centre, the maximum number of training in one of the focal points according to Z 2 to Z 15 is possible.
(3) In the teaching contracts, teaching certificates, teaching certificates and teaching letters, the teaching profession is to be described in the form corresponding to the sex of the apprentiate (single trader or retail trader).
(4) In any case, the training of the centre of gravity is to be noted in the apprenticeship contract by means of a corresponding notice in addition to the name of the teaching profession.
Work Area
§ 2. The working area of the retail trader/woman includes in particular:
| 1. |
professional-related activities in commercial enterprises or other self-employed enterprises with different sizes, modes of operation and assortments, where: |
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| 2. |
the sales activity is the focus of the commercial task field. |
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| 3. |
In addition, they control the flow of goods and data in consulting and self-service-oriented businesses and |
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| 4. |
support business processes from the point of view of business management and customer-oriented views from procurement to sales. |
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Vocational skills
§ 3. (1) With the positive conclusion of the final examination and the vocational school, taking into account § 23 and § 27 of the Vocational Training Act (BAG), the individual trader/woman has the following central vocational skills. These include a professional, methodical, personal and social dimension. You empower the retailer to act independently and independently in his/her profession.
| 1. |
General retail trade: |
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The retail trader/woman-main focus of the retail trade
| a) |
In the awareness of the importance of lifelong learning, plans its (further) education and training for his/her individual professional and personal success, |
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| b) |
developed by self-reflection, personal strength, |
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| c) |
the social and economic processes form a separate opinion and position, |
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| d) |
May explain the importance of a well-kept appearance of the seller or the seller, |
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| e) |
can enter into dialogue with customers and customers, taking into account relevant communication and feedback rules, inform and advise them, |
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| f) |
sells goods and services using his/her knowledge of goods and offers services, |
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| g) |
Accepts orders and customer orders and handles them, |
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| h) |
can explain the fundamentals of warranty and warranty, |
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| i) |
Accepts complaints and treats them, |
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| j) |
knows the importance of sustainable, ecological production and the impact of globalisation, |
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| k) |
determines the goods requirements and has an impact on the procurement of goods, |
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| l) |
Acts on the acceptance and control of goods, controls and maintains stocks of goods, records goods and stores them, |
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| m) |
Places and presents goods in the sales room and works with sales promotion measures, |
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| n) |
uses the cash and carries out cassa-bills, |
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| o) |
Evaluate the indicators and statistics for the monitoring of success and derive measures from it, |
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| p) |
is involved in the planning and organisation of work processes, |
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| q) |
uses information and communication technologies, |
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| r) |
works team-, customer-and process-oriented and uses his/her service and service competence. |
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(2) If the apprentice is trained in one of the following priorities, the individual trader/woman shall have the following additional vocational skills:
| 2. |
Building materials trade: |
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The retail trader/woman-focus on building materials trade
| a) |
Reads construction plans with regard to the professional quantity transmission and use of building materials, |
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| b) |
Informs about the properties and uses of building materials, building aids as well as on the tools and small machines required for working and processing, |
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| c) |
provides information on the legal provisions governing the use of building materials, |
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| d) |
advises on product selection, in particular with regard to technical properties and possible applications, |
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| e) |
Offers offers due to special customer wishes and construction plans. |
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| 3. |
Furnishing advice: |
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The retail trader/woman-focus on furnishing consulting
| a) |
reads construction plans with regard to possible furnishing design and designs sketches and furnishing plans according to customer requirements, |
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| b) |
acts in the planning of the procurement of goods, taking into account current housing trends and trade fair units, seasonal and regional requirements, |
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| c) |
acts upon the collection of offers on the basis of special customer wishes and deployment plans, |
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| d) |
presents the company's product range for sale and has an impact on the design of Kojen and sample ensembles with furnishings, |
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| e) |
develops furnishing ideas, taking into account function, form and colour. |
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| 4. |
Iron and hard products: |
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The retail trader/woman-Focus on iron and hard products
| a) |
provides information on the professional application and use of the individual products of the product groups fittings, tools, small machines, locks and materials for fastening technology, |
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| b) |
advises DIGers as well as commercial customers and offers technical assistance, |
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| c) |
provides information on fire protection, fire protection classes and insurance values, |
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| d) |
takes over service and repair orders and handles them, |
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| e) |
acts in the leasing of work machines and equipment. |
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| 5. |
Electrical electronics consulting: |
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The retail trader/woman-focus on electrical electronics consulting
| a) |
can implement instructions for use and instructions for installation and commissioning, |
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| b) |
acts on procurement planning, taking into account new technologies and trends, as well as product cycles and price trends, |
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| c) |
advises on product selection, in particular with regard to technical characteristics, settings, application possibilities and commissioning, |
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| d) |
provides information on the safety rules to be complied with in the product use, in the light of product liability rules, |
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| e) |
provides information on the cost-effectiveness, energy requirements and energy efficiency of the products, taking into account customer behaviour and product life cycle. |
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| 6. |
Retail sale of delicatures: |
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The retail trader/woman-Focus on delicately-selling
| a) |
controls incoming goods taking into account the quality, shelf life and freshness, and the appearance of the delicatery products (bread and bakery products, cheese, sausages and meat, as well as special delicato-tasting), |
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| b) |
Assesses the type and quality of meat parts and by-products, and the possibility of using and processing them; |
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| c) |
is stored, cools and maintains the fine-cost assortment of compartment and product, |
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| d) |
prepares the company's fine food product range, provides it and presents it in a sales-friendly way, |
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| e) |
advises on the selection and compilation and on the preparation and information on the consumption of meat, meat products and sausages, |
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| f) |
garnished and produces cold and warm hedgine articles, |
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| g) |
is effective in the case of food hygiene measures. |
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| 7. |
Garden Center: |
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The retail trader/woman-centre of gravity garden centre
| a) |
acts in the context of procurement planning, taking into account the customer's circle, seasonal and regional requirements, the sales priorities and the market segment of the teaching establishment, |
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| b) |
controls incoming goods, taking into account the quality and appearance of the plants; |
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| c) |
provides information on the properties, location requirements, care measures of the plants, as well as on gardening design possibilities, |
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| d) |
prepares the company's product range, puts it ready and presents it in a sales-friendly way, |
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| e) |
treats, nurses and stores flowers and plants. |
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| 8. |
Motor vehicles and spare parts: |
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The retail trader/woman-focus on motor vehicles and spare parts
| a) |
acts as part of the procurement planning of automobiles, their spare parts and accessories, |
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| b) |
informs about vehicle technologies, in particular their environmental and safety aspects and operating costs or residual value, |
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| c) |
creates offers on the basis of special customer wishes, |
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| d) |
acts in consultation with regard to the various financing possibilities (e.g. leasing) and insurance options, |
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| e) |
provides information on the product-related legal provisions (such as warranty, regulations on road transport, etc.). |
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| 9. |
Food trade: |
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The retail trader/woman-Focus on food trade
| a) |
controls incoming goods, taking into account the quality, shelf-life and freshness, and the appearance of the food and beverages; |
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| b) |
advises on the storage, composition, preparation and information on the consumption of food and drink products, |
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| c) |
advises on product selection and offers services, |
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| d) |
presents the company's product range for sale and provides information on actions and supplementary articles, |
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| e) |
bring together goods and packages them according to customer requirements; |
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| f) |
is effective in the case of food hygiene measures. |
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| 10. |
Perfumery: |
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The retail trader/woman-focus Parfümerie
| a) |
acts with regard to procurement planning, taking into account current trends, design lines and seasonal and regional requirements, |
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| b) |
presents the company's product range for sale according to seasonal and fashionable aspects and categories, |
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| c) |
advises on product selection with regard to perfumes, facial and personal hygiene products and provides information on their composition and mode of action, |
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| d) |
advises on make-up regarding style, colour, fashion trends, composition and compatibility, |
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| e) |
informs about the sun exposure on the skin as well as sun filters and skin care. |
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| 11. |
Shoes: |
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The retail businessman/woman-focus shoes
| a) |
acts with regard to procurement planning, taking into account current fashion trends, design lines and seasonal and regional requirements, |
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| b) |
prepares the company's product range, puts it ready, presents it in a sales-friendly way and shapes fashionable ensembles, |
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| c) |
advises on product selection in particular with regard to colour, style and function, taking into account fashionable influences and trends, and informs about materials, compatibility and care of the shoes, |
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| d) |
Informs about shoe types taking into account the health aspects and the anatomy of the foot, |
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| e) |
offers fashionable combinations, accessories and accessories, |
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| f) |
provides multi-customer advice. |
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| 12. |
Sports Item: |
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The retail trader/woman-focus on sports articles
| a) |
presents sports articles and sportswear and fashionable ensembles, |
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| b) |
advises on product selection in particular with regard to colour, style and function, taking into account fashionable influences and trends, and provides information on the materials, compatibility and care of textiles, |
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| c) |
provides information on the correct use of sports equipment, as well as on the necessary health and physiotherapeutic and orthopaedic conditions, |
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| d) |
offers combinations, accessories and additional items, |
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| e) |
offers and carries out the services of the sporting goods trade, |
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| f) |
advises on the adequate protective equipment for the various sports. |
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| 13. |
Telecommunications: |
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The retail trader/woman-focus on telecommunications
| a) |
uses instructions for use as well as other technical documentation, |
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| b) |
Handles industry-standard customer concerns (e.g. swap SIM cards, locks, repair assumptions, information on tariffs and individual calls for calls, etc.), |
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| c) |
advises on product selection and provides information on the basic technical developments and trends of the product groups on offer, as well as on the appropriate accessories, |
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| d) |
provides information on connecting elements taking into account the connection possibilities, |
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| e) |
offers additional sales and carries out follow-up sales in order to make better use of the technical possibilities and adapt to technical progress. |
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| 14. |
Textile trade: |
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The retail trader/woman-focus on textile trade
| a) |
acts in the planning of the procurement of goods, taking into account current fashion trends, design lines, seasonal and regional requirements, |
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| b) |
presents the company's product range for sale and designed fashionable ensembles, |
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| c) |
advises on product selection, especially in terms of colour and style, taking into account fashionable influences and trends, as well as on the composition, compatibility and care of textiles and accessories, |
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| d) |
Highly appreciates customers and customers with regard to the size of their confectioners and their personal clothing, |
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| e) |
provides multi-customer advice. |
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| 15. |
Watch and jewelry advice: |
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The retail trader/woman-focus on watch and jewelry consulting
| a) |
advises on product selection, especially in terms of style and function, taking into account fashionable influences and trends, |
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| b) |
informs about the care and storage of jewelry, gemstones and pearls/pearls, |
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| c) |
provides information on the care and handling of watches and watch bands, |
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| d) |
cleans and cleans jewelry, gemstones and pearls/pearls, |
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| e) |
offers watch-and jewelry-specific services. |
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Professional image
§ 4. (1) The acquisition of the above-mentioned vocational courses of action is the objective of apprenticeship training. The following vocational training course, divided into the following training areas, is defined for the training in the apprenticeship profession:
| 1. |
The training establishment |
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| 1.1. |
Importance and structure of retail trade |
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| 1.2. |
The training establishment |
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| 1.3. |
Position of the training company on the market |
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| 1.4. |
Work organisation and training in the dual system |
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| 1.5. |
Information and communication |
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| 1.6. |
Safety, health and environmental protection at work |
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| 2. |
Personal and social competence |
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| 2.1. |
Personality development |
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| 2.2. |
Teamwork, cooperation and conflict resolution competence |
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| 2.3. |
Self-responsibility and motivation |
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| 2.4. |
Opinion formation in social and economic policy |
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| 3. |
Goods Cortiment |
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| 4. |
Advice and sales |
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| 4.1. |
Basics |
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| 4.2. |
Customer and service-oriented behavior |
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| 4.3. |
Consultation and sales talks |
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| 4.4. |
Exchange, complaints and complaints |
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| 4.5. |
Behavior in difficult situations |
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| 5. |
Service area Kassa |
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| 5.1. |
Checkout systems and cashier |
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| 5.2. |
CassaAccounting |
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| 6. |
Marketing basics |
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| 6.1. |
Sales preparation |
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| 6.2. |
Product Presentation |
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| 6.3. |
Promotional activities and sales promotion |
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| 6.4. |
Pricing |
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| 7. |
Merchandise management |
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| 7.1. |
Basics |
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| 7.2. |
Goods Order |
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| 7.3. |
Receipt |
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| 7.4. |
Inventory |
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| 7.5. |
Inventory control and inventory |
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| 8. |
Accounting |
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| 8.1. |
Basics |
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The vocational training positions mentioned above shall be conveyed, at the latest, in the respective year of the apprenticeship mentioned, in such a way that the apprentice is qualified to pursue qualified activities in the sense of professional competence.
| 1. |
General retail trade: |
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| Pos. |
1. Year of Teacher |
2. Year of Teacher |
3. Year of Teacher |
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| 1. |
The training establishment |
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| 1.1 |
Importance and structure of retail trade |
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| 1.1.1 |
Knowledge of the importance and structure of retail trade |
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- |
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| 1.1.2 |
Knowledge of the trends and developments in the industry |
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| 1.2 |
The training establishment |
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| 1.2.1 |
Knowledge of the legal form and the mode of operation of the teaching staff |
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| 1.2.2 |
Knowledge of the organizational structure as well as the tasks, responsibilities and relationships of the individual operating areas |
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| 1.2.3 |
Knowledge of the respective operational quality guidelines and/or of the operational quality management system |
- |
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| 1.2.4 |
- |
- |
Apply the operational quality guidelines or of the operational quality management system |
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| 1.2.5 |
Functional use of the company's facilities, equipment and technical aids |
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| 1.3 |
Position of the training company on the market |
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| 1.3.1 |
Knowledge of the values and visions of the training company, the goals and the market position of the teaching company as well as the location influence |
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| 1.3.2 |
Knowledge of the operational environment, including the business relationships of the teaching establishment |
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| 1.3.3 |
Knowledge of the goods or Product groups and services of the teaching staff |
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| 1.4 |
Work organisation and training in the dual system |
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| 1.4.1 |
Knowledge of regulatory bodies, social insurance and advocacy groups, including their duties and responsibilities in the operation |
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| 1.4.2 |
Knowledge of the labour law provisions which are subject to the law |
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| 1.4.3 |
Knowledge of the teaching contract and the Vocational Training Act or the Vocational Training Act Children's and Young People's Employment Act rights and obligations |
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| 1.4.4 |
Legal and computational control of the salary slip, the apprentice compensation of the salary |
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| 1.4.5 |
Knowledge of the contents and objectives of the training and of the relevant training and development opportunities |
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| 1.4.6 |
Knowledge of the importance of the final audit and the legal aspects of the audit |
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| 1.5 |
Information and communication |
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| 1.5.1 |
Knowledge of the basis of data protection |
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- |
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| 1.5.2 |
Applying current information and communication tools |
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| 1.5.3 |
Responsible use of social networks and new digital media and situation-friendly use of communication in the business area |
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| 1.6 |
Safety, health and environmental protection at work |
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| 1.6.1 |
Knowledge of the basics and application of work ergonomics (e.g. correct lifting, carrying, movement of loads, etc.) |
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| 1.6.2 |
Knowledge of safety risks in order to avoid accidents. Compliance with the legal requirements, ecological aspects and requirements of occupational health and safety, as well as the relevant protection and safety regulations |
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| 1.6.3 |
Knowledge of the relevant provisions of environmental protection and disposal |
- |
- |
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| 1.6.4 |
- |
Participation in the legal and operational waste disposal |
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| 2. |
Personal and social competence |
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| 2.1 |
Personality development |
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| 2.1.1 |
- |
Finding solutions and building on the cases of professional decisions in the field of competence |
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| 2.1.2 |
- |
Assess the quality of the work carried out and derive possible improvements |
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| 2.1.3 |
Developing the ability to deepen the general education and to use it in a specific way |
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| 2.2 |
Teamwork, cooperation and conflict resolution competence |
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| 2.2.1 |
Independent work in the team and identify with the task in the company |
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| 2.2.2 |
- |
Target group-oriented and solution-oriented communication with customers and customers, superiors, colleagues and other groups of people |
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| 2.2.3 |
Self-motivated work, skills for self-reflection and take-up and giving feedback |
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| 2.3 |
Self-responsibility and motivation |
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| 2.3.1 |
Knowledge of one's own area of responsibility |
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| 2.3.2 |
Awareness of your own actions, recognition of consequences and inclusion of these in the personal development |
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| 2.3.3 |
Knowledge of the importance of lifelong learning for professional and personal development as well as recognition and planning of their own career advancement and further development opportunities |
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| 2.4 |
Opinion formation in social and economic policy |
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| 2.4.1 |
Knowledge of the structure and mode of operation of the democratic system in Austria, in particular in connection with democratic participation opportunities |
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| 2.4.2 |
- |
Knowledge of the memberships of Austria in European and international organisations and the social, economic and socio-political implications |
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| 2.4.3 |
Knowledge of the fundamental market economy and social policy contexts |
- |
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| 2.4.4 |
- |
Understanding of media reports on social, social and economic policy issues |
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| 3. |
Goods Cortiment |
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| 3.1 |
Knowledge of the company assortment with regard to the technical composition, width, depth and origin, properties, nature, shape, design, grades, sizes as well as possible uses and environmental compatibility |
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| 3.2 |
Knowledge of the industry-specific product labelling, standards and product declaration |
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| 4. |
Advice and sales |
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| 4.1 |
Basics |
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| 4.1.1 |
Knowledge of the sales-related legal provisions and the legal basis for the acquisition of purchase contracts and their components |
- |
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| 4.1.2 |
Knowledge of the flow and the design of the sales discussion |
- |
- |
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| 4.1.3 |
Knowledge of the rules of sales-oriented discussion |
- |
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| 4.1.4 |
- |
Offer of supplementary and replacement goods and services |
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| 4.1.5 |
Professional packaging and delivery of the goods |
- |
- |
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| 4.1.6 |
- |
Knowledge of the importance of sustainable, organic production and the impact of globalisation |
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| 4.2 |
Customer and service-oriented behavior |
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| 4.2.1 |
Knowledge of the company's internal appearance and the importance of the well-kept appearance of a seller or a seller |
- |
- |
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| 4.2.2 |
Friendly and welcoming greetings and goodwill by customers |
- |
- |
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| 4.2.3 |
Knowledge of the importance of customer loyalty programs |
- |
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| 4.2.4 |
Apply and explain the benefits of the customer loyalty program for operations and customers |
- |
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| 4.3 |
Consultation and sales talks |
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| 4.3.1 |
Conduct sales discussions, determine the needs and wishes of customers and customers and derive sales arguments; take into account the questions and objections of the customers |
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| 4.3.2 |
Advising in sales situations according to product knowledge in a linguistically correct form; entry to different customer types, customer wishes and customer expectations |
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| 4.3.3 |
Information and advise on product characteristics, possible uses, maintenance of goods, quality of goods, quality and price differences as well as requirements for goods and sales in accordance with the requirements of the goods and sales |
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| 4.3.4 |
- |
Use and understanding of the professional expressions and common names relevant to the profession |
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| 4.3.5 |
Participate in the preparation of offers and/or information on the operational performance |
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| 4.3.6 |
- |
- |
Conduct simple consultation and sales talks in English |
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| 4.3.7 |
- |
Dealing with difficult talking situations |
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| 4.4 |
Exchange, complaints and complaints |
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| 4.4.1 |
- |
Knowledge and information on the fundamentals of guarantee and warranty |
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| 4.4.2 |
Knowledge of the industry-related regulations on consumer protection |
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| 4.4.3 |
Handling complaints, complaints and exchange according to the company regulations in compliance with industry-standard procedures |
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| 4.5 |
Behavior in difficult situations |
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| 4.5.1 |
Knowledge of the usual business measures for the prevention of shoplifting and legal and operationalspecific behaviour in these situations |
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| 5. |
Service area Kassa |
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| 5.1 |
Checkout systems and cashier |
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| 5.1.1 |
- |
Knowledge and application of the security measures connected with the movement of the money; |
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| 5.1.2 |
- |
Knowledge of the legal provisions relating to the issuance of invoices |
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| 5.1.3 |
- |
Responsible handling of the payment process with the cash system (e.g. scanner assa) of the teaching establishment, taking into account the rules set by the company in the course of the customer's handling |
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| 5.1.4 |
- |
Know all the means of payment accepted during operation and check them on the basis of their authenticity and validity |
||||
| 5.1.5 |
- |
- |
Handling special situations at the Kassa (e.g. a change of exchange rate, returns) |
|||
| 5.1.6 |
- |
Creation of receipts in the context of the company cash register system as well as the calculation and ID of the sales tax |
||||
| 5.2 |
CassaAccounting |
|||||
| 5.2.1 |
- |
- |
Conducting the cassac |
|||
| 6. |
Marketing basics |
|||||
| 6.1 |
Sales preparation |
|||||
| 6.1.1 |
Knowledge and implementation of sales preparation |
|||||
| 6.2 |
Product Presentation |
|||||
| 6.2.1 |
Knowledge of the basic rules of the goods presentations taking into account the operational regulations and requirements |
- |
||||
| 6.2.2 |
- |
Participation in the target group and site-related implementation of the product presentation, taking into account customer expectations |
||||
| 6.2.3 |
Supervising the shelves and other presentation and sales areas according to the company regulations and the professional placement of the goods as well as simple decoration work |
- |
||||
| 6.2.4 |
Knowledge and application of the pricing rules |
|||||
| 6.3 |
Promotional activities and sales promotion |
|||||
| 6.3.1 |
Knowledge of the fundamentals of advertising and sales promotion measures |
- |
||||
| 6.3.2 |
- |
Participation in the organisation and implementation of business-specific sales promotions |
||||
| 6.3.3 |
- |
Knowledge of the advertising and sales promotion measures in the industry |
||||
| 6.4 |
Pricing |
|||||
| 6.4.1 |
- |
Knowledge of the relevant pricing factors applicable to retail operations |
||||
| 6.4.2 |
- |
Knowledge of operational costs, their composition and their impact on profitability and pricing |
||||
| 6.4.3 |
- |
Knowledge of the components of the calculation |
||||
| 7. |
Merchandise management |
|||||
| 7.1 |
Basics |
|||||
| 7.1.1 |
- |
- |
Knowledge of the industry-and company-standard procurement |
|||
| 7.1.2 |
- |
Carrying out the work within the framework of the operational merchandise management system |
||||
| 7.1.3 |
- |
Knowledge of the operational sources of supply and shopping opportunities |
||||
| 7.1.4 |
- |
Knowledge of the relevant conditions and regulations of the goods cover |
||||
| 7.2 |
Goods Order |
|||||
| 7.2.1 |
- |
Basic knowledge of obtaining and comparing offers |
||||
| 7.2.2 |
- |
Assisting in the identification of needs using standard records and means of communication |
||||
| 7.2.3 |
- |
- |
Take part in the determination of order quantities and order points in compliance with the customer's purchasing habits |
|||
| 7.2.4 |
- |
- |
Making orders in different forms of communication, taking into account quantity, price and quality |
|||
| 7.2.5 |
- |
- |
Basic knowledge of the economic impact of a wrong order |
|||
| 7.3 |
Receipt |
|||||
| 7.3.1 |
- |
- |
Monitoring of delivery dates and setting of measures in the event of delay in delivery |
|||
| 7.3.2 |
- |
Acceptance of goods and checking of incoming goods and processing of delivery documents |
||||
| 7.3.3 |
- |
Detect defects and take action, including incoming written work |
||||
| 7.4 |
Inventory |
|||||
| 7.4.1 |
Knowledge of the storage regulations, organisation and work processes in the warehouse |
|||||
| 7.4.2 |
- |
Assist in product-friendly storage in compliance with order, economic efficiency and safety |
||||
| 7.4.3 |
- |
Knowledge of the tasks of the equipment and equipment used in the fields of merchandise management and storage, for which no formal training is required |
||||
| 7.5 |
Inventory control and inventory |
|||||
| 7.5.1 |
Check stock levels on quantity and quality |
|||||
| 7.5.2 |
- |
Initiate appropriate measures in case of inventory deviations |
||||
| 7.5.3 |
Knowledge of the importance and cooperation in the necessary work on the inventory |
|||||
| 8. |
Accounting |
|||||
| 8.1 |
Basics |
|||||
| 8.1.1 |
- |
Knowledge of the tasks and function as well as important terms of the operational accounting and the various supporting documents |
||||
| 8.1.2 |
- |
Basic knowledge of operating taxes and taxes |
||||
| 8.1.3 |
- |
- |
Knowledge of the various economic indicators and the measures to be deducted from them |
|||
| 8.1.4 |
- |
Editing and interpreting files and statistics |
||||
| 8.1.5 |
Carry out relevant correspondence work including filing |
|||||
| 8.1.6 |
- |
- |
Basic knowledge of payment transactions with suppliers, customers, authorities, postal services, money and credit institutions |
|||
| 8.1.7 |
- |
- |
Basic knowledge of the procedure in the event of late payment |
|||
| 8.1.8 |
- |
Basic knowledge of operating accounting |
||||
| 8.1.9 |
Knowledge of the sales contract and its components |
|||||
(2) For the additional training in one of the priorities, the following supplementary and concretising vocational training positions shall be established. The vocational training positions mentioned above shall be conveyed, at the latest, in the respective year of the apprenticeship mentioned, in such a way that the apprentice is qualified to pursue qualified activities in the sense of professional competence.
| 2. |
Building materials trade: |
|||||||||
| Pos. |
1. Year of Teacher |
2. Year of Teacher |
3. Year of Teacher |
|||
| 3. |
Goods Cortiment |
|||||
| 3.3 |
Knowledge of the assortment according to the commodity key for building materials (basic building materials for civil engineering and civil engineering as well as building materials and elements for the expansion) |
|||||
| 3.4 |
Knowledge of the tools and small machines required for the processing and processing of building materials |
|||||
| 3.5 |
- |
Knowledge of construction chemistry, building biology and ecology |
||||
| 4. |
Advice and sales |
|||||
| 4.1 |
Basics |
|||||
| 4.1.7 |
Basic knowledge of the various construction methods as well as specific terms (civil engineering, building construction) |
- |
- |
|||
| 4.1.8 |
Basic knowledge of building constructions and their characteristics |
- |
||||
| 4.1.9 |
- |
- |
Knowledge of moisture and fire protection, thermal insulation and sound insulation |
|||
| 4.1.10 |
Basic knowledge of the reading of construction plans with regard to professional use and/or the use of building materials |
- |
||||
| 4.1.11 |
- |
- |
Knowledge of the building regulations essential for the use of building materials |
|||
| 4.1.12 |
Basic knowledge of the EU Construction Products Regulation |
|||||
| 4.3 |
Consultation and sales talks |
|||||
| 4.3.8 |
- |
- |
Information on financing and funding opportunities |
|||
| 7. |
Merchandise management |
|||||
| 7.2 |
Goods Order |
|||||
| 7.2.6 |
- |
Obtaining offers on the basis of special customer wishes and construction plans |
||||
| 3. |
Furnishing advice: |
|||||||||
| Pos. |
1. Year of Teacher |
2. Year of Teacher |
3. Year of Teacher |
| 1. |
The training establishment |
||
| 1.5 |
Information and communication |
||
| 1.5.4 |
Carry out the correspondence work specific to the furnishing trade, in particular order confirmations, orders, delivery information, filing and evidence |
||
| 4. |
Advice and sales |
||
| 4.1 |
Basics |
||
| 4.1.7 |
- |
Participate in creating sketches and deployment plans according to customer requirements |
|
| 4.1.8 |
- |
Reading and understanding of building plans |
|
| 4.3 |
Consultation and sales talks |
||
| 4.3.8 |
- |
Development of furnishing ideas taking into account function, form and colour |
|
| 6. |
Marketing basics |
||
| 6.2 |
Product Presentation |
||
| 6.2.5 |
Participate in the design of Kojen and sample ensembles |
||
| 7. |
Merchandise management |
||
| 7.1 |
Basics |
||
| 7.1.5 |
- |
Take part in purchasing planning, taking into account current trends in housing and trade fair products, as well as seasonal and regional requirements and sales priorities |
|
| 7.2 |
Goods Order |
||
| 7.2.6 |
- |
Take part in the collection of offers due to special customer wishes and installation plans |
|
| 7.4 |
Inventory |
||
| 7.4.4 |
Knowledge and attention to the product-specific storage requirements (e.g. solar radiation, moisture) and monitoring of the storage stock |
||
| 4. |
Iron and hard products: |
|||||||||
| Pos. |
1. Year of Teacher |
2. Year of Teacher |
3. Year of Teacher |
| 3. |
Goods Cortiment |
||
| 3.3 |
Knowledge of the operational product range (in particular fittings, tools, small machines, locks, materials for fastening technology) with regard to the technical composition, width, depth, properties, shape, design, grades, quality, Sizes as well as possible uses and environmental compatibility |
||
| 4. |
Advice and sales |
||
| 4.1 |
Basics |
||
| 4.1.7 |
Basic knowledge of the product-related standards and legal provisions for the disposal and related costs of products typical for the trade in iron and hard goods and on the trade-related withdrawal obligations (Battery and lamp regulation) |
||
| 4.1.8 |
Basic knowledge of instructions for the installation and commissioning of working machines and equipment |
||
| 4.1.9 |
Basic knowledge of the necessary connection values |
- |
|
| 4.1.10 |
Knowledge of the processing and processing of wood, metal and concrete and the tools and machines required for this purpose |
||
| 4.1.11 |
Knowledge of the operating and safety equipment necessary for the use of machinery and equipment |
||
| 4.1.12 |
- |
Knowledge of energy requirements, connection values and power of electric machines |
|
| 4.1.13 |
Knowledge of the product-related standards and regulations of ÖNORMEN, fire classes |
||
| 4.1.14 |
- |
Knowledge of fire protection values and sound insulation |
|
| 4.1.15 |
- |
Knowledge about creating closure plans |
|
| 4.1.16 |
Knowledge of the possibilities of delivery and assembly |
||
| 4.1.17 |
Knowledge of the professional installation of fittings (e.g. door closers) |
||
| 4.1.18 |
- |
- |
Knowledge and advice on fire protection classes and the insurance values of safes and other fireproof cabinets |
| 4.1.19 |
Knowledge of the cost-effectiveness and energy requirements of the products for the use provided by the customer or the customer |
||
| 4.1.20 |
- |
Basic knowledge of financing and funding opportunities |
|
| 4.3 |
Consultation and sales talks |
||
| 4.3.8 |
- |
- |
Information on fire protection classes and insurance values of safes and other fireproof cabinets |
| 4.3.9 |
Take over and unwind service orders |
||
| 4.3.10 |
Information about spare parts and accessories |
||
| 4.3.11 |
- |
- |
Information on fire protection |
| 4.3.12 |
Advising of home-based workers and/or commercial customers and offering technical assistance |
||
| 4.3.13 |
Information on the professional application and use of the individual products of the product groups fittings, tools, small machines, locks, materials for fastening technology |
||
| 4.3.14 |
Information on the energy requirements, the connection values and the performance of electrical machines and devices |
||
| 4.3.15 |
Participation in the rental of work machines and equipment |
||
| 4.3.16 |
- |
Advising on the basis of the customer's specifications regarding the technical infrastructure, for the commissioning of a technical device eg connections for electricity according to the nameplate or Instructions for use and/or circuit diagram |
|
| 4.4 |
Exchange, complaints and complaints |
||
| 4.4.4 |
- |
Take over and unwind repair orders, taking into account the warranty and warranty provisions |
|
| 5. |
Electrical electronics consulting: |
|||||||||
| Pos. |
1. Year of Teacher |
2. Year of Teacher |
3. Year of Teacher |
| 1. |
The training establishment |
||
| 1.5 |
Information and communication |
||
| 1.5.4 |
- |
Carry out the correspondence specific to the electrical and electronic trade, in particular order confirmations, orders, delivery information, filing and evidences |
|
| 3. |
Goods Cortiment |
||
| 3.3 |
Knowledge of the general and brand-specific trade names and terms of trade in the electrical and electronic trade |
||
| 3.4 |
- |
Basic knowledge of product-specific physical characteristic values and performance characteristics (e.g. performance, voltage) and the consideration of these with regard to product use |
|
| 3.5 |
Knowledge of the necessary labelling concerning energy efficiency and professional disposal |
||
| 4. |
Advice and sales |
||
| 4.1 |
Basics |
||
| 4.1.7 |
Reading of instructions for use and instructions for installation and commissioning |
- |
|
| 4.1.8 |
Basic knowledge of the connection values and energy consulting |
- |
|
| 4.1.9 |
- |
Knowledge of energy requirements, connection values and performance of electrical and electronic equipment |
|
| 4.1.10 |
Knowledge of the technical installation and electronic adjustment of the devices |
||
| 4.1.11 |
Knowledge of the product-related standards and legal provisions, such as the disposal of typical products (refrigerators and freezers) and the related costs and trade Readmission obligations (battery and lamp regulation) and electrical equipment regulation |
||
| 4.1.12 |
Knowledge of the possibilities of delivery and assembly or Installation |
||
| 4.3 |
Consultation and sales talks |
||
| 4.3.8 |
Inform about the safety technology to be kept in product use with regard to product liability |
||
| 4.3.9 |
- |
Knowledge and advice on the economic viability and energy requirements and the energy efficiency of the products for the use provided by the customer, taking into account the entire product life cycle |
|
| 4.3.10 |
- |
Clarification of the technical infrastructure at the customer for the commissioning of a technical device: eg connections for electricity and water according to nameplate and/or Instructions for use and/or wiring diagram, installation possibilities, protection |
|
| 4.3.11 |
- |
Clarifying the spatial requirements of the customer for dimensions, distance, volume or volume Sound Volume |
|
| 4.3.12 |
Information on the direction of technical development and trends in the product category offered |
||
| 4.3.13 |
Information on the accessories required for the use of the technical equipment |
||
| 4.3.14 |
Information on connecting elements taking into account the connection options at the customer or the customer |
||
| 4.3.15 |
- |
Carry out additional and follow-up sales in order to make better use of technical possibilities and adapt to technical progress in the field of electrical and electronic equipment |
|
| 7. |
Merchandise management |
||
| 7.1 |
Basics |
||
| 7.1.5 |
- |
Take part in purchasing planning, taking into account new technologies and trends, as well as product cycles and price trends |
|
| 6. |
Retail sale of delicatures: |
|||||||||
| Pos. |
1. Year of Teacher |
2. Year of Teacher |
3. Year of Teacher |
|
| 4. |
Advice and sales |
|||
| 4.1 |
Basics |
|||
| 4.1.7 |
Handling and hygienic maintenance of the tools, machines, equipment, working tools and cooling systems to be used |
|||
| 4.1.8 |
- |
Knowledge of the various animal species, their meat parts, their designation and use |
||
| 4.1.9 |
- |
Knowledge of the use and preparation of delicatelyproducts in the kitchen |
||
| 4.1.10 |
Knowledge of food hygiene rules, action in food hygiene measures |
|||
| 4.3 |
Consultation and sales talks |
|||
| 4.3.8 |
Advice on the practical use of fine food products (compilation, quantity requirements, storage and consumption) |
|||
| 4.3.9 |
Advice on the storage, composition, preparation and information on the consumption of delicatelated products |
|||
| 4.3.10 |
- |
Receiving and unwinding customer orders |
||
| 6. |
Marketing basics |
|||
| 6.1 |
Sales preparation |
|||
| 6.1.2 |
Unpacking, sorting, drawing and specialist, customer-oriented presentation of delicaturestive products |
|||
| 6.2 |
Product Presentation |
|||
| 6.2.5 |
Professional placement of the goods taking into account the quality, in particular, the freshness, durability and appearance |
|||
| 6.2.6 |
- |
Shop-and kitchen-ready production of delicately-food products |
||
| 6.2.7 |
Slicing of sausages and cheese, simple garnish work; basic plates of the plate sheet |
- |
||
| 6.2.8 |
- |
Arranging, garnishing and presenting sliced plates; making cold and warm snack items |
||
| 6.2.9 |
- |
Participation in decoration and counter design |
||
| 7. |
Merchandise management |
|||
| 7.1 |
Basics |
|||
| 7.1.5 |
Take part in purchasing planning, taking into account seasonal and regional requirements as well as fine-cost products of specific lead times |
|||
| 7.3 |
Receipt |
|||
| 7.3.4 |
Control of incoming goods taking into account the quality, in particular, the durability, the freshness and the appearance of the delicatery products (bread and bakery products, cheese, sausages and meat, as well as special delicato-tasting products) |
|||
| 7.4 |
Inventory |
|||
| 7.4.4 |
Knowledge and professional storage of fine food products |
- |
||
| 7.4.5 |
- |
Assessment of fine food products according to their type, quality and storage capacity |
||
| 7. |
Garden Center: |
|||||||||
| Pos. |
1. Year of Teacher |
2. Year of Teacher |
3. Year of Teacher |
| 3. |
Goods Cortiment |
||
| 3.3 |
- |
Knowledge of the factors that determine the company's product range, such as season, pricing, shopping opportunities and sales opportunities |
|
| 3.4 |
Knowledge of industry-specific certifications |
||
| 4. |
Advice and sales |
||
| 4.1 |
Basics |
||
| 4.1.7 |
Knowledge of the commercially available flowers and plants and the specific location and care measures |
||
| 4.1.8 |
Knowledge of species-specific measures on crop protection, fertilisation and irrigation |
||
| 4.1.9 |
- |
Knowledge of deficiency symptoms, diseases and pest infestation in plants and the countermeasures to be taken |
|
| 4.1.10 |
Knowledge of the possibility of goods delivery |
- |
|
| 4.3 |
Consultation and sales talks |
||
| 4.3.8 |
Information about properties, location claims, care measures of the plants as well as about gardening design possibilities |
||
| 6. |
Marketing basics |
||
| 6.2 |
Product Presentation |
||
| 6.2.5 |
Understanding the importance of Visual Merchandising |
- |
|
| 6.2.6 |
Design, placement and presentation of special offers; eye-catcher, lighting |
||
| 7. |
Merchandise management |
||
| 7.1 |
Basics |
||
| 7.1.5 |
- |
Take part in purchasing planning, taking into account the customer's circle, seasonal and regional requirements, the sales focus and the market segment of the teaching establishment |
|
| 7.3 |
Receipt |
||
| 7.3.4 |
- |
Knowledge and detection of relevant defects, diseases and pests in plants |
|
| 7.4 |
Inventory |
||
| 7.4.4 |
Treating and caring for the plants in stock |
||
| 8. |
Motor vehicles and spare parts: |
|||||||||
| Pos. |
1. Year of Teacher |
2. Year of Teacher |
3. Year of Teacher |
| 1. |
The training establishment |
||
| 1.5 |
Information and communication |
||
| 1.5.4 |
Knowledge and application of the information and communication systems specific to the operation and of the vehicle for the processing of different business operations, in particular in the fields of new cars and used cars, customer service, spare parts, Accessories, financing and insurance |
||
| 3. |
Goods Cortiment |
||
| 3.3 |
- |
Knowledge of vehicle technologies, in particular their environmental and safety aspects and operating costs and Residual Value |
|
| 3.4 |
- |
Knowledge of the product-related legal provisions (e.g. regulations on the disposal of products, product liability, warranties, distance sales, road transport regulations, etc.) |
|
| 4. |
Advice and sales |
||
| 4.1 |
Basics |
||
| 4.1.7 |
- |
Knowledge of the business and market-typical product range policy |
|
| 4.1.8 |
- |
- |
Knowledge of the creation of customer information (e.g. on the Internet) |
| 4.3 |
Consultation and sales talks |
||
| 4.3.8 |
Knowledge and application of the information and communication systems specific to the operation and of the vehicle for the processing of different business operations, in particular in the fields of new cars and used cars, customer service, spare parts, Accessories, financing and insurance |
||
| 4.3.9 |
- |
- |
Creation of offers based on special customer requirements |
| 4.3.10 |
- |
Determining the production and delivery status |
|
| 4.3.11 |
- |
Knowledge of the financial services programmes of different providers (credit, leasing, insurance) |
|
| 4.3.12 |
- |
- |
Assist in advising on the various financial services; preparing financing and leasing contracts, respectively. Insurance applications |
| 6. |
Marketing basics |
||
| 6.4 |
Pricing |
||
| 6.4.4 |
Basic knowledge of the market price |
- |
|
| 9. |
Food trade: |
|||||||||
| Pos. |
1. Year of Teacher |
2. Year of Teacher |
3. Year of Teacher |
| 3. |
Goods Cortiment |
||
| 3.3 |
Knowledge of the rules of food hygiene |
||
| 3.4 |
Participation in measures in the field of food hygiene |
||
| 4. |
Advice and sales |
||
| 4.3 |
Consultation and sales talks |
||
| 4.3.8 |
Advice on the storage, composition, preparation and information on the consumption of food and drink products |
||
| 4.3.9 |
Assembling and packaging of the goods according to customer requirements |
||
| 6. |
Marketing basics |
||
| 6.2 |
Product Presentation |
||
| 6.2.5 |
- |
Professional placement of the goods taking into account the quality, in particular, the freshness, durability and appearance |
|
| 6.2.6 |
Knowledge of quality classes and food labelling (in particular of fruit and vegetables) |
||
| 6.2.7 |
- |
Placement of Actions and Supplemental Items |
|
| 6.2.8 |
Participate in the organisation and implementation of business-specific sales promotion measures such as tastings and supervision of regular customers |
||
| 7. |
Merchandise management |
||
| 7.1 |
Basics |
||
| 7.1.5 |
- |
Take part in purchasing planning, taking into account seasonal and regional requirements, as well as the specific lead times for food and pleasure products |
|
| 7.3 |
Receipt |
||
| 7.3.4 |
Control of incoming goods taking into account the quality, in particular the durability, freshness and appearance of the food and beverages |
||
| 7.4 |
Inventory |
||
| 7.4.4 |
Knowledge of the product and plant-specific storage requirements, taking into account hygiene, light and temperature |
- |
|
| 7.4.5 |
- |
Product-friendly storage in compliance with durability and freshness |
|
| 10. |
Perfumery: |
|||||||||
| Pos. |
1. Year of Teacher |
2. Year of Teacher |
3. Year of Teacher |
| 1. |
The training establishment |
||
| 1.3 |
Position of the training company on the market |
||
| 1.3.4 |
Knowledge of the specifics of the depot system |
- |
- |
| 3. |
Goods Cortiment |
||
| 3.3 |
Knowledge of German and foreign-language trade names and technical terms in the industry |
||
| 3.4 |
Knowledge of fragrances and fragrance groups |
||
| 3.5 |
Basic knowledge of men's cosmetics with regard to facial care and shave |
||
| 4. |
Advice and sales |
||
| 4.1 |
Basics |
||
| 4.1.7 |
Basic knowledge of the agents and fragrances used in cosmetics, their properties, possibilities for use and use |
||
| 4.1.8 |
Basic knowledge of the facial skin, its structure and function; knowledge of the skin types and conditions |
||
| 4.1.9 |
Basic knowledge of skin changes, skin anomalies and changes in the fingernails |
||
| 4.1.10 |
Knowledge of the needs of personal care as well as requirements (cleaning, special care, deodorant) and advice, taking into account the industrial regulations, in particular cosmetics (beauty care) |
||
| 4.1.11 |
Basic knowledge of facial forms, brews, lips and Suggestions for an optimal make-up |
||
| 4.1.12 |
Knowledge of the sun's exposure to the skin as well as the sun filter and skin care |
||
| 4.3 |
Consultation and sales talks |
||
| 4.3.8 |
- |
Carrying out the colour, fragrance and style advice in relation to the decorative cosmetics taking into account fashionable influences and trends |
|
| 4.3.9 |
- |
- |
Mines, taking into account the industrial law |
| 4.3.10 |
- |
Offer of accessories and additional articles |
|
| 6. |
Marketing basics |
||
| 6.2 |
Product Presentation |
||
| 6.2.5 |
- |
Application-related presentation of goods according to seasonal and fashionable aspects and product groups |
|
| 11. |
Shoes: |
|||||||||
| Pos. |
1. Year of Teacher |
2. Year of Teacher |
3. Year of Teacher |
| 3. |
Goods Cortiment |
||
| 3.3 |
Knowledge of the operational product range with regard to the technical composition, width, depth and origin, properties, shape, design, quality and type of material, sizes, as well as possibilities of use and carrying, soles of soles (fashion and trends, colours) |
||
| 3.4 |
- |
Knowledge of product-related legal provisions, such as shoe identification, product liability, warranty |
|
| 4. |
Advice and sales |
||
| 4.1 |
Basics |
||
| 4.1.7 |
Basic knowledge of the anatomy of the foot |
- |
- |
| 4.1.8 |
Knowledge of the right shoe care and shoe care products |
- |
- |
| 4.1.9 |
Knowledge of the different shoe widths |
- |
|
| 4.1.10 |
Knowledge of the health aspects of certain footwear models |
- |
|
| 4.2 |
Customer and service-oriented behavior |
||
| 4.2.5 |
Knowledge of the importance of the fashionable appearance of a seller or a salesperson |
- |
- |
| 4.3 |
Consultation and sales talks |
||
| 4.3.8 |
- |
Offer fashionable combinations and accessories (zB bag, belt, scarves, scarves, footwear) |
|
| 4.3.9 |
- |
Offer of accessories (Strecker, care products) |
|
| 4.3.10 |
- |
Conducting colour and style advice, taking into account fashionable influences and trends |
|
| 4.3.11 |
- |
Information about common health problems of the feet |
|
| 4.3.12 |
Inform about appropriate shoe care |
- |
|
| 4.3.13 |
Information on the correct use of the care products |
- |
|
| 4.3.14 |
- |
Advice on the right shoes as part of the fashionable overall appearance |
|
| 4.3.15 |
- |
Information on the types of footwear taking into account the health aspects and the anatomy of the foot |
|
| 4.3.16 |
Information on the risk of possible discoloration of the leather |
||
| 4.3.17 |
Information about possible changes in the upper material |
||
| 4.3.18 |
- |
Take over and forward repair orders, taking into account warranty and warranty |
|
| 6. |
Marketing basics |
||
| 6.2 |
Product Presentation |
||
| 6.2.5 |
- |
Design and present fashionable sets (shoe/bag), visual merchandising |
|
| 7. |
Merchandise management |
||
| 7.1 |
Basics |
||
| 7.1.5 |
- |
Take part in purchasing planning, taking into account current fashion trends, designer lines, seasonal and regional requirements as well as sales focal points |
|
| 7.1.6 |
- |
Participate in purchasing planning, taking into account the specific target group and the market segment of the teaching company |
|
| 7.4 |
Inventory |
||
| 7.4.4 |
- |
Manage and control the warehouse, detect and monitor the inventory (by hand or EDP-supported) |
|
| 7.5 |
Inventory control and inventory |
||
| 7.5.4 |
- |
Participate in the assessment of the inventory |
|
| 12. |
Sports Item: |
|||||||||
| Pos. |
1. Year of Teacher |
2. Year of Teacher |
3. Year of Teacher |
| 1. |
The training establishment |
||
| 1.1 |
Importance and structure of retail trade |
||
| 1.1.3 |
- |
Knowledge of the sporting goods offer |
|
| 1.1.4 |
- |
Take part in market monitoring and market analysis |
|
| 3. |
Goods Cortiment |
||
| 3.3 |
Knowledge of the company's product range in terms of materials, trends and brands |
||
| 3.4 |
Knowledge of the trade names and technical terms, dimensions and standards of sports equipment |
||
| 4. |
Advice and sales |
||
| 4.1 |
Basics |
||
| 4.1.7 |
Reading of instructions for use and installation instructions |
||
| 4.1.8 |
Knowledge of the materials and auxiliary materials required for the exercise of the sports, their properties, their possible uses and the possibilities for processing |
||
| 4.1.9 |
Basic knowledge of sports and sports |
- |
|
| 4.1.10 |
- |
Knowledge of the sports relevant to the operation |
|
| 4.1.13 |
Knowledge of textile care labels |
||
| 4.1.14 |
Knowledge of the composition, function and compatibility of the materials |
||
| 4.1.15 |
- |
Knowledge of product-related legal provisions |
|
| 4.3 |
Consultation and sales talks |
||
| 4.3.8 |
Requirement-and desired goods template; information about product characteristics, possible uses, care, quality and price differences |
||
| 4.3.9 |
Inform about the appropriate protective equipment of the sport |
||
| 4.3.10 |
- |
Conducting colour and style advice, taking into account fashionable influences and trends |
|
| 4.3.11 |
Information on the use of sports equipment and the necessary health as well as physiotherapeutic and orthopaedic conditions |
||
| 4.3.12 |
- |
Offer of combinations, accessories and additional items |
|
| 4.3.13 |
Advising on the health benefits of sports exercise |
||
| 4.6 |
Services |
||
| 4.6.1 |
Knowledge of the assembly and assembly of sporting goods such as ski, snowboard, bicycle, racketets, fitness equipment, trend sports articles in the sense of the rights of the dealers according to the trade regulations |
||
| 4.6.2 |
- |
Knowledge of the service and repair of sports equipment, such as snowboard, wheel, rackets, fitness equipment, trend sports articles (disassembly and mounting of simple accessories and accessories) in the sense of the dealers ' rights according to the commercial order |
|
| 4.6.3 |
- |
Knowledge of the professional and functional maintenance, testing and adjustment of equipment and plant parts |
|
| 4.6.4 |
- |
- |
Knowledge of troubleshooting and troubleshooting of sports equipment |
| 4.6.5 |
- |
- |
Handling and maintenance of tools, working tools, machines, devices and devices to be used |
| 6. |
Marketing basics |
||
| 6.2 |
Product Presentation |
||
| 6.2.5 |
- |
Presenting sports articles and sportswear (Visual Merchandising) |
|
| 13. |
Telecommunications: |
|||||||||
| Pos. |
1. Year of Teacher |
2. Year of Teacher |
3. Year of Teacher |
| 1. |
The training establishment |
||
| 1.1 |
Importance and structure of retail trade |
||
| 1.1.3 |
Basic knowledge of the technologies underlying the telecommunications industry |
- |
|
| 1.5 |
Information and communication |
||
| 1.5.4 |
Carrying out specific correspondence (notifications to telecommunications companies) for the telecommunications sector |
||
| 3. |
Goods Cortiment |
||
| 3.3 |
Knowledge of general and brand-specific brand names and terms of reference in telecommunications |
||
| 3.4 |
Basic knowledge of product-specific characteristic values and performance characteristics and their consideration of product use |
||
| 3.5 |
Basic knowledge of the regulations and measures relating to safety, disposal and environmental protection relevant to the product groups offered in the company |
||
| 3.6 |
Knowledge of the necessary labelling concerning energy efficiency and professional disposal |
||
| 4. |
Advice and sales |
||
| 4.1 |
Basics |
||
| 4.1.7 |
Knowledge of the media for the acquisition of information about new products and services |
- |
|
| 4.1.8 |
Reading and applying instructions for use and other technical documentation |
||
| 4.1.9 |
Knowledge of conditions for commissioning and/or commissioning Installation (e.g. hands-free devices) of telecommunication equipment, accessories and services |
||
| 4.3 |
Consultation and sales talks |
||
| 4.3.8 |
Application-related preparation of the goods |
||
| 4.3.9 |
- |
Process the usual customer concerns (e.g. exchange of SIM cards, locks, repair assumptions, information on tariffs and individual calls for calls, etc.) |
|
| 4.3.10 |
Information on the direction of technical development and trends in the product category offered |
||
| 4.3.11 |
Information about accessories required for the use of technical equipment |
||
| 4.3.12 |
Information on connecting elements taking into account the connection possibilities |
||
| 4.3.13 |
Carry out additional and follow-up sales to make better use of the technical possibilities and to adapt to technical progress |
||
| 14. |
Textile trade: |
|||||||||
| Pos. |
1. Year of Teacher |
2. Year of Teacher |
3. Year of Teacher |
| 4. |
Advice and sales |
||
| 4.1 |
Basics |
||
| 4.1.7 |
Knowledge of textile care labels |
- |
|
| 4.1.8 |
Knowledge of the composition and compatibility of the materials |
||
| 4.2 |
Customer and service-oriented behavior |
||
| 4.2.5 |
Knowledge of the importance of the fashionable appearance of a seller or a salesperson |
- |
- |
| 4.3 |
Consultation and sales talks |
||
| 4.3.8 |
- |
Conducting colour and style advice, taking into account fashionable influences and trends |
|
| 4.3.9 |
Offer fashionable combinations, accessories and additional items |
||
| 6. |
Marketing basics |
||
| 6.2 |
Product Presentation |
||
| 6.2.5 |
- |
Design and present fashionable ensembles (visual merchandising) |
|
| 7. |
Merchandise management |
||
| 7.1 |
Basics |
||
| 7.1.5 |
- |
Take part in purchasing planning, taking into account current fashion trends, designer lines and seasonal and regional requirements as well as sales priorities |
|
| 7.1.6 |
- |
Participation in purchasing planning taking into account the specific target group (in particular their age and clothing size) and the market segment of the teaching establishment |
|
| 15. |
Watch and jewelry advice: |
|||||||||
| Pos. |
1. Year of Teacher |
2. Year of Teacher |
3. Year of Teacher |
| 1. |
The training establishment |
||
| 1.5 |
Information and communication |
||
| 1.5.4 |
Carry out the relevant work related correspondence work, such as notifications to the Punation Control Authority, documentation of the repair acceptance, filing and evidence |
||
| 3. |
Goods Cortiment |
||
| 3.3 |
Knowledge of the precious metals, their alloys, the legal contents, surface finishes, their properties and their distinguishing possibilities |
||
| 3.4 |
Knowledge of the industry-specific, non-precious metals, their alloys, their properties and their uses |
||
| 3.5 |
Knowledge of the Punation Act and the EU-Nickel Regulation |
||
| 3.6 |
Knowledge of pearls, culture pearls, corals, amber and its imitations and species conservation |
||
| 3.7 |
Knowledge of the most important precious and gemstones, their designations, shapes, colours, occurrences, syntheses and imitations |
||
| 3.8 |
Knowledge of diamonds, deposits, their types of grinding, classification by colour, purity, closure and weight, syntheses and imitations |
||
| 3.9 |
Knowledge of the mode of operation of the different types of clock (electronic, mechanical) such as quartz, manual winding, automatic, their properties such as water density, gear accuracy |
||
| 4. |
Advice and sales |
||
| 4.1 |
Basics |
||
| 4.1.7 |
Cleaning and care of jewelry, precious stones and pearls/pearls with cleaning agents and equipment while avoiding damage |
||
| 4.1.8 |
- |
Assembly and length adjustment of leather and metal straps for wristwatches and replacement of spring bars |
|
| 4.1.9 |
Opening and closing of large clocks, wake-up arms and simple wristwatches for battery replacement as well as control on functionality |
||
| 4.1.10 |
Measurement of the ring width taking into account the time of day and season (temperature conditions) as well as the diversity of the ring interior curvatures |
||
| 4.1.11 |
- |
Offering specific services (e.g. repairs and production facilities) |
|
| 4.3 |
Consultation and sales talks |
||
| 4.3.8 |
- |
Explanation of the possibility of skin intolerances of the different precious metals and the industry-specific, non-precious metals |
|
| 4.3.9 |
- |
Information on the care and storage of jewellery, precious stones and pearls/pearls, etc. |
|
| 4.3.10 |
- |
Information on the care and handling of watches and watch straps (e.g. service and battery change) |
|
| 4.3.11 |
- |
Carrying out the style consulting, taking into account fashionable influences and trends |
|
| 4.4 |
Exchange, complaints and complaints |
||
| 4.4.4 |
- |
Knowledge of the guarantee and the brand-specific deadlines for the guarantee |
|
| 4.5 |
Behavior in difficult situations |
||
| 4.5.2 |
- |
- |
Knowledge of the money laundering provisions and the measures to be deducted from them |
| 4.5.3 |
Knowledge of the right behaviour in case of robbery, robbery, theft and fraud |
||
| 4.5.4 |
- |
Knowledge of basic rules and measures relating to insurance cover |
|
(3) The provisions of the Children's and Young People's Employment Act 1987 (KJBG), BGBl, are the teaching of all vocational training positions. No 599/1987.
Rejecting Audit
Outline
§ 5. (1) The final examination is divided into a theoretical and a practical test.
(2) The theoretical examination shall comprise the subject-matter of the business case.
(3) The theoretical examination shall not apply if the candidate for examination (s) has reached the teaching objective of the last grade of the professional vocational school or the successful completion of a vocational middle or higher vocational education School has proven.
(4) The practical examination comprises the articles presentation and expert discussion.
Theoretical examination
General provisions
§ 6. (1) The theoretical examination shall be carried out in writing. It can be carried out jointly for a larger number of candidates, if this is possible without adversely affecting the examination process. The theoretical examination can also be carried out in a computerised form, although all the essential steps for the examination board must be comprehensible.
(2) The theoretical test shall in principle be held prior to the practical examination.
(3) The tasks shall be in accordance with the scope and level of the purpose of the final examination and the requirements of the professional practice. They are to be explained separately to the examination candidates on the occasion of the assignment.
Business Case
§ 7. (1) The examination shall include a business case corresponding to the focal point, including the related written and payment transactions, and shall cover all of the following areas:
| 1. |
Procurement, including correspondence, |
|||||||||
| 2. |
Performance range paragraph. |
|||||||||
(2) The Examination Committee must submit written work for the purpose of the final examination and the requirements of professional practice, as well as taking into account the focus of the examination, on the purpose of the examination of the final examinations, which can usually be worked out in 150 minutes.
(3) The test can also be carried out in programmed form with questionnaires. In this case, ten tasks are to be carried out in each area.
(4) The test shall be terminated after 180 minutes.
Practical examination
Presentation
§ 8. (1) The examination shall be conducted orally before the entire examination board. The candidate has to present all of the following topics from his/her practical work:
| 1. |
The training establishment, |
|||||||||
| 2. |
Personal and social competence, |
|||||||||
| 3. |
Marketing Basics, |
|||||||||
| 4. |
Merchandise management. |
|||||||||
(2) In order to prepare for this presentation, the candidate must draw up a written concept (by hand or computer-based) on the basis of guidelines. For this purpose, the examination candidate is available for a preparation time of at least 45 minutes, but at the latest 60 minutes.
(3) Based on the written concept, the examination shall include the presentation of the developed contents of the subject areas. Following this, the Examination Committee has the opportunity to ask questions about further processing of the content.
(4) The presentation, together with the question, should take at least 15 minutes. She's after 20 minutes to finish. An extension of not more than ten minutes has to be done on a case-by-case basis, if the examination board is otherwise not able to assess the performance of the examination candidate.
Expert discussion
§ 9. (1) The examination shall be conducted orally before the entire examination board. It is possible to simulate a situation from the practical work of the examination candidate on the basis of one to three categories of goods (according to the main focus of the examination candidate) of the course of the examination of the candidate. These categories are determined by choice of the candidate for examination. The focus is on the examination of the professional qualification as well as the customer-and service-oriented ability to act of the examination candidate/candidate. This has to be done through the management of a sales or consultation process in the most lively form possible.
(2) In the context of the task, all of the following knowledge and skills shall be reviewed in an integrated way:
| 1. |
warensortiment, |
|||||||||
| 2. |
Advice and sales, |
|||||||||
| 3. |
Service area Kassa. |
|||||||||
(3) The expert discussion should take at least 15 minutes for each and every candidate for examination. An extension of not more than ten minutes has to be done on a case-by-case basis, if the examination board is otherwise not able to assess the performance of the examination candidate.
Repeat Review
§ 10. (1) The final examination of the Lehrabate can be repeated.
(2) In the case of the repetition of the test, only those test objects evaluated with "not enough" are to be considered.
Ratio numbers
§ 11. (1) By way of derogation from Section 8 (5) of the BAG, the following provisions relating to ratios shall be determined in accordance with Section 8 (12) of the BAG.
(2) The following ratios concerning the ratio of the number of apprentices to the number of persons employed in the holding, subject to professional training, shall be determined:
| 1. |
a person who is professionally trained |
an apprentice, |
||||||||
| 2. |
Two to three professionally trained persons |
two apprentices, |
||||||||
| 3. |
four subject-specific persons |
three apprentices, |
||||||||
| 4. |
five to six professionally trained persons |
four apprentices, |
||||||||
| 5. |
seven to eight professionally trained persons |
five apprentices, |
||||||||
| 6. |
nine to eleven professionally trained persons |
six apprentices, |
||||||||
| 7. |
From twelve professionally trained persons, one further apprentice for three persons. |
|||||||||
(3) The ratios are not to be attributed to apprentices in the last six months of their teaching period and apprentices who have been replaced by at least two years of teaching in application of § 28 or § 29 BAG.
(4) The ratios are not to be calculated on the basis of the relevant professional persons who are employed only temporarily or for the first time in the holding.
(5) If apprentices are trained in a holding in more than one teaching profession, then persons who are technically relevant for more than one of these teaching occupations are to be counted only on the ratio number of one of these teaching occupations. If, however, only one person is employed in one holding, but one for all the relevant teaching professions, he/she shall be employed, subject to compliance with the relevant teaching profession for each of the relevant teaching professions. Ratio numbers-a total of two apprentices will be trained.
(6) In the determination of the ratio in accordance with Section 8 (5) of the Federal Stock Corporation (BAG), one/one trainers shall be counted as a person skilled in the art of this subject. If, however, he/she is entrusted with training tasks in more than one teaching profession, he/she is to be counted as a professionally qualified person in the ratio numbers of all the teaching professions in which he/she trains apprentices.
(7) The following ratios concerning the ratio of the number of apprentices to the number of trainers employed in the holding must be complied with:
| 1. |
On each five apprentices at least one/one instructing person, who is not solely responsible for training tasks. |
|||||||||
| 2. |
In each of fifteen apprentice apprentices, at least one teacher who is solely responsible for training tasks. |
|||||||||
| However, the ratio in accordance with paragraph 2 may not be exceeded. |
||||||||||
(8) A teacher who is responsible for training tasks in more than one teaching profession may-having regard to the ratio figures laid down for the individual teaching professions in accordance with § 8 (3) (3) (lit). b BAG-a total of not more than so many apprentices, as the highest ratio according to § 8 para. 3 lit. b BAG of the relevant teaching profession.
Entry into force and final provisions
§ 12. (1) This Regulation shall enter into force on 1 June 2015.
(2) The Regulation on Vocational Training in the Apprenticeship Profession, BGBl. II No 429/2001, as amended by the BGBl Regulation. II No 140/2011, without prejudice to paragraph 4, with the expiry of 31 May 2015.
(3) Apprentices who are trained in the retail sector on 31 May 2015 may continue to be trained by the end of the agreed teaching period in accordance with the regulation referred to in paragraph 2 and may be able to continue until one year after the end of the agreed period of training. The teaching period for the examination of the final examination is due to the examination regulations contained in the regulation as set out in paragraph 2 above.
(4) The period of apprenticeship completed in the retail profession in accordance with the Regulation referred to in paragraph 2 above shall be fully attributed to the period of apprenticeship in the retail trade in accordance with the provisions of this Regulation.
Mitterlehner
