Druggist/in Training Regulations And Change The Training Regulations For The Teaching Profession Pharmaceutical Commercial Assistant

Original Language Title: Drogist/in-Ausbildungsordnung und Änderung der Ausbildungsordnung für den Lehrberuf Pharmazeutisch-kaufmännische Assistenz

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142. Regulation of the Federal Minister for Economic Affairs, Family and Youth, with which the vocational training in the teaching profession Drogist/in regulated (Drogist/in training regulations) and the training regulations for the teaching profession Pharmaceutical business assistance changed is

Due to § § 8, 24 and 27 of the Vocational Training Act (BAG), BGBl. No. 142/1969, as last amended by the Federal Law BGBl. I No 40/2010, shall be arranged:

Article 1

Drogist/In-Training Order

Teaching profession Drogist/in

§ 1. (1) The teaching profession Drogist is set up with a teaching period of three years.

(2) The terms chosen in this Regulation shall include the male and female form. In the teaching contract, teaching certificate, teaching letter and in the teaching certificate, the teaching profession is to be called in the form corresponding to the sex of the apprentist (Drogist or Drogistin).

Professional profile

§ 2. In the teaching profession Drogist trained apprentices are qualified after the dual vocational training in the teaching establishment and the vocational school, to carry out the following activities professionally, independently and in charge of their own responsibility:

1.

Conduct sales talks and advise customers, settle payments (use cash, issue invoices),

2.

work on the marketing activities (advertising, sales promotion, etc.) of the company,

3.

prepare the assortment for the sale and present the sales fair,

4.

identify the need for goods and cooperate in the design of the assortment,

5.

order goods,

6.

carry out deliveries of goods and carry out identity checks and, if necessary, carry out defects,

7.

Products, taking into account product-specific storage requirements (in particular for poisons, hazardous, harmful and polluting substances, chemicals and/or chemicals), medicines and proprietary medicinal products),

8.

Administrative work carried out using the operational information and communication technology (e.g. correspondence, payment transactions).

Professional image

§ 3. (1) The following vocational training shall be established for the training. The skills and knowledge referred to shall be conveyed, at the latest in the teaching year referred to in each case, in such a way as to enable the apprentice to pursue qualified activities in the sense of the professional profile, which shall, in particular: Independent planning, carrying out, controlling and optimising.

Pos.

1. Year of Teacher

2. Year of Teacher

3. Year of Teacher

1.

The teaching establishment

1.1

Introduction to the tasks, the industry position and the product range

-

-

1.2

-

Knowledge of the market position, the location factors, the customer base with its shopping habits and customer behavior

1.3

Knowledge of the legal and operational status of the teaching profession

-

1.4

Knowledge of operational quality management

Applying and implementing company quality management

1.5

Knowledge of operational risks as well as their reduction and avoidance

1.6

Function-oriented application, maintenance and maintenance of the operating and auxiliary equipment of the sales

2.

Apprenticeship training

2.1

Knowledge of the obligations arising from the apprenticeship contract (§ § 9 and 10 BAG)

2.2

Knowledge of the content and aim of the training, as well as essential training opportunities in this area

2.3

Basic knowledge of the labour law provisions on the subject

3.

Occupational safety, accident prevention, hygiene and environmental protection

3.1

Knowledge of accident hazards, first aid measures, fire prevention and relevant safety rules and other relevant provisions for the protection of life and health

3.2

Knowledge of the ergonomic design of the workplace

3.3

Knowledge of the avoidance, environmentally sound separation and disposal of waste and residues arising during operation

3.4

Knowledge and application of occupational and operational regulations on hygiene

-

4.

Information and communication technology

4.1

Knowledge of the operational facilities of information and communication technology (hardware, software)

Perform job-specific information and communication technology applications (such as word processing, creation and waiting of address files, Internet, e-mail, appointment monitoring and filing)

4.2

Basic knowledge of data protection

4.3

The training of the knowledge and skills referred to in point 5 shall also be carried out using the information and communication technology.

5.

Technical training

5.1

Company services: goods assortment and services

5.1.1

Knowledge of the company assortment: technical classification, range and depth, origin, properties, nature, shapes, designs, sizes and uses of the individual products

5.1.2

Knowledge and application of the product names, nomenclature and technical terms, quantities, quantities and packaging units customary in the industry and in the company

5.1.3

-

Knowledge of the influencing factors determining the assortment (location, customer base, pricing, etc.)

5.1.4

-

-

Co-working with the assortment

5.1.5

Knowledge of the use and proper handling of poisons, hazardous, harmful and environmentally harmful substances and chemicals, plant protection products, as well as the hazards associated with the use and management of such substances, and prudential and security measures

5.1.6

basic knowledge of medicinal products, in particular traditional herbal medicinal products, and proprietary medicinal products, as well as their submission, in accordance with the Boundary Regulation and/or of an authorisation certificate

-

5.1.7

-

Knowledge of the medicinal products and proprietary medicinal products authorised for sale as well as their effects, side effects and interactions, indications and contraindications

5.1.8

-

Basic knowledge of medical devices according to medical device regulations such as light therapy devices, red light bulbs, inhalation devices, etc. , as well as through their submission and the necessary consultation

5.1.9

-

Carrying out the identity check of the medicinal products for sale in the drugstore

5.1.10

-

Knowledge of the manufacture, operation and processing of the industry's usual products for sale

5.2

Health, cosmetics and wellness

5.2.1

Basic knowledge of anatomy and physiology

-

5.2.2

-

Basic knowledge of the movement theory

5.2.3

Basic knowledge of nutrition physiology, in particular on the basics and effects of healthy eating

5.2.4

-

Knowledge of dietetic foods and preparations as well as their effects and application possibilities

5.2.5

-

Basic knowledge of the possibilities and measures for health promotion

5.2.6

Basic knowledge of the agents, active substances and fragrances used in cosmetics, body care and hygiene, about their properties, possibilities for use and use

5.2.7

Basic knowledge of the skin, its structure and function as well as knowledge of the

Skin types and conditions

5.2.8

Basic knowledge of skin changes, skin anomalies as well as changes in the

Fingernails

5.2.9

-

Knowledge of cosmetics-related health care

5.2.10

Knowledge of the possible skin reactions and the appropriate measures to be implemented

5.2.11

Application-related presentation of goods and type-fair make-up, taking into account the trade-related provisions

5.2.12

-

Knowledge of the possibilities of pampering body care and treatments, as well as their effects on health and well-being

5.2.13

-

Knowledge of trends in the health-promoting segment

5.3

Purchasing, warehousing and merchandise management

5.3.1

Basic knowledge of sources of supply for drugstore goods and the identification of needs

Knowledge of the sources of supply for drugstore products

-

5.3.2

-

Basic knowledge of important agreements in connection with purchasing such as purchasing conditions, delivery and payment conditions

5.3.3

-

Basic knowledge of the supplier selection (determining factors such as prices, conditions, quality, reliability, etc.)

5.3.4

-

Assist in determining the need for goods

Determining the need for goods

5.3.5

Knowledge of the ordering process as well as co-working on orders

Executing Orders

5.3.6

Co-working with the acceptance and identity verification of goods deliveries and, if necessary, complaints of defects

Accept and carry out identity verification of goods deliveries and, if necessary, complaints of defects

5.3.7

Knowledge of the company warehouse organisation (central and decentralised storage)

-

5.3.8

Knowledge of the storage, operation and production-specific storage requirements, in particular for poisons, dangerous, harmful and polluting substances, plant protection products, chemicals and medicinal products (in particular: Traditional herbal medicinal products) and proprietary medicinal products

5.3.9

Specialist warehousing, storage and retrieval: controlling the correct storage, checking stock levels; working with storage devices and, in particular, applying the

Operating and product-specific storage requirements, including for poisons, dangerous, harmful and polluting substances, plant protection products, chemicals and medicinal products (in particular traditional herbal medicinal products), and Medicinal products

5.4

Marketing and sales

5.4.1

Carry out preliminary work for the sale, such as entering the shelves, carrying out price awards etc.

-

5.4.2

Preparing the assortment for the sale and placement and presentation of the company assortment

5.4.3

-

Knowledge of the four sub-areas of marketing (product, price, distribution and communication policy) and the importance of the marketing mix as well as the operational

Marketing activities

5.4.4

-

Co-working in the preparation and execution of marketing activities (advertising, sales promotion etc.)

5.4.5

Knowledge of professional behaviour towards customers and suppliers

5.4.6

-

Conduct sales discussions and advice from customers on the basis of the appropriate technical know-how, knowledge of sales techniques and sales psychology as well as basic legal knowledge

5.4.7

-

-

Operate in special sales situations (such as goods exchange and complaints, etc.)

5.4.8

-

-

Knowledge of the right behaviour in case of robbery, robbery and theft

5.4.9

-

-

Use of the cash system used in operation and the accepted payment methods

5.4.10

-

Knowledge of the labelling of medicinal products for their

Levy

5.4.11

-

Comply with the special dispensing requirements for toxins, dangerous substances, pesticides, and chemicals that are hazardous to health and to the environment

5.4.12

-

Knowledge of the relevant foreign-language

Technical expressions

5.5

Written communication

5.5.1

Written communication with suppliers, customers and colleagues (e.g. sending inquiries, answers to customer requests, invoing invoices)

5.5.2

-

Perform other work-specific tasks (e.g. maintenance of the supplier's file, work in the CRM [Customer Relationship Management] system, etc.)

5.6

Business in commercial operations

5.6.1

-

Basic knowledge of business terms (e.g. turnover, profit, costs, trade margin, regis)

5.6.2

-

Basic knowledge of business in a company (cost recovery, profit-making) and the tasks of accounting (documentation, planning, control, decision-making)

5.6.3

-

-

Basic knowledge of the company accounting and the company accounting documents

5.6.4

-

-

Calculation of the selling price

5.6.5

-

-

Basic knowledge of operating taxes and charges

5.6.6

-

Basic knowledge of the importance and task of inventories and inventory

5.6.7

-

Participation in the inventory or inventory

5.6.8

Knowledge of the professional handling of documents (e.g. correct assignment of delivery notes, incoming or outgoing invoices, payment receipts, etc.)

5.6.9

Preparing documents for offsetting

-

5.6.10

Basic knowledge of payment transactions with suppliers, customers, authorities, postal services, money and credit institutions

Knowledge of operations-specific payment transactions with suppliers, customers, authorities, postal services, money and credit institutions

5.6.11

-

-

Participation in payment transactions

5.6.12

-

-

Knowledge of the customary procedure in the event of late payment

(2) In the course of training in the professional knowledge and skills (with special attention to the requirements and requirements of the company (in order to ensure that the apprentite's personality is formed in order to provide him with the necessary skills for a specialist), he/she must be able to Key qualifications in terms of social competence (such as openness, teamwork, conflict ability), self-competence (such as self-assessment, self-confidence, self-reliance, resilience), methodological competence (such as presentation skills, rhetoric in German language, comprehensibility in the broad guidelines of the The English language) and competence for self-directed learning (such as willingness, knowledge of methods, ability to select suitable media and materials) to be conveyed.

Rejecting Audit

Outline

§ 4. (1) The final examination is divided into a theoretical and a practical test.

(2) The theoretical examination comprises the subject matter theory and business fundamentals.

(3) The theoretical examination shall not apply if the candidate has successfully completed the last class of the professional vocational school or if the successful completion of a vocational middle or higher school that replaces the apprenticeship period has proven.

(4) The practical examination comprises the subjects economy and administration, pharmacology and pharmacognosy (drug and drug science), chemical science and toxicology, health, nutrition and hygiene as well as drogistening practice.

(5) The candidate has to present a drug collection of 40 drugs and a herbarium of 30 medicinal plants during the practical examination.

Theoretical examination

General provisions

§ 5. (1) The theoretical test shall in principle be held prior to the practical examination.

(2) The theoretical examination must be carried out in writing (handwritten or on the PC).

(3) The tasks shall be in accordance with the scope and level of the purpose of the final examination and the requirements of the professional practice. They are to be explained separately to the examination candidates on the occasion of the assignment.

(4) The written work of the examination candidate shall be marked accordingly.

Specialist Theory

§ 6. (1) The audit shall include tasks in the following areas:

1.

Fundamentals of chemistry and chemical science,

2.

Health and nutrition,

3.

Legal basis.

(2) The tasks are to be performed in such a way that they can usually be performed in 60 minutes. The test shall be complete after 75 minutes.

Business fundamentals

§ 7. (1) The audit shall include tasks in the following areas:

1.

economic,

2.

the purchase contract (proper and contrary to the contract),

3.

Marketing.

(2) The use of calculation orders and formulas shall be permitted.

(3) The tasks are to be performed in such a way that they can usually be performed in 60 minutes. The test shall be complete after 75 minutes.

Practical examination

Economy and administration

§ 8. (1) The examination shall include a written part and an oral part. It is to be assessed with a note.

(2) The written part shall include the execution of economic work. In doing so, the Examination Committee has to examine the purpose of the final examination and the requirements of professional practice, which shall include the following areas:

1.

Procurement of goods (e.g. demand determination, ordering, payment transactions with suppliers, etc.),

2.

accounting,

3.

Non-contractual fulfillment of a purchase contract (complaint of a delivery or invoice, etc.),

4.

Mixing calculation.

(3) The written part shall be designed in such a way as to enable the tasks to be carried out in 60 minutes. The test shall be complete after 75 minutes.

(4) The oral part shall be submitted before the entire examination board. The starting point of the examination is the written work. Various business-related tasks related to these issues are to be dealt with in a practice-oriented way during the examination.

(5) The oral part shall last at least ten minutes for each candidate and shall, in any case, be terminated after 20 minutes.

Pharmacology and pharmacognosy (drug and drug science)

§ 9. (1) The examination shall include a written part and an oral part. It is to be assessed with a note.

(2) The written part shall cover the description of four medicinal products and/or drugs with regard to the definition, preparation, use, effect and delivery.

(3) The Examination Committee shall, on the basis of the purpose of the final examination and the requirements of professional practice, devise the written examination in such a way that it can be worked out in 60 minutes. She's to finish after 90 minutes.

(4) The oral part shall be submitted before the entire examination board and, on the basis of written work, shall be based on the practical evaluation of various issues related to this work in relation to information and To advise clients on the use, effect and use of medicinal products and drugs, on the relevant Latin and international nomenclature and on labelling and dispensing rules (labelling).

(5) The oral examination shall take at least ten minutes for each candidate for examination and shall, in any case, be terminated after 20 minutes.

Chemical science and toxicology

§ 10. (1) The examination shall include a written part and an oral part. It is to be assessed with a note.

(2) The written part shall cover the description of four chemicals and/or poisons, hazardous or toxic substances in respect of product-specific legislation, definition of labelling and delivery.

(3) The Examination Committee shall, on the basis of the purpose of the final examination and the requirements of professional practice, devise the written examination in such a way that it can be worked out in 60 minutes. She's to finish after 90 minutes.

(4) The oral part shall be submitted before the entire examination board and, on the basis of written work, shall be based on the practical evaluation of various issues related to this work in relation to information and Advising clients on the use, effects and use of chemicals, poisons, hazardous and toxic substances, on the relevant Latin and international nomenclature and on the labelling and delivery requirements (labelling).

(5) The oral examination shall take at least ten minutes for each candidate for examination and shall, in any case, be terminated after 20 minutes.

Health, nutrition and hygiene

§ 11. (1) The examination must be conducted orally before the entire examination board.

(2) It has been in the form of a simulated sales and consultation on the information and advice of customers on goods for the conservation and promotion of health, on dietetic foods and preparations and on goods to the Physical care and hygiene, including the following areas:

1.

Quality and use-related knowledge of these products,

2.

sales processing,

3.

the initiation of additional sales,

4.

Treatment of complaints.

In the design of the examination by the examination board, the purpose of the final examination is to take care of the requirements of the professional practice and the field of activity of the teaching profession.

(3) The examination shall take at least 15 minutes for each candidate for examination and shall be terminated after 30 minutes.

Drogistenosis

§ 12. (1) The examination must be conducted orally before the entire examination board.

(2) In the design of the examination by the Examination Committee, the purpose of the final examination of the teaching profession is to take into account the requirements of the professional practice and the field of activity of the teaching establishment. The examination shall cover the following areas:

1.

advertising,

2.

sales promotion,

3.

Product presentation.

(3) The examination shall take at least 15 minutes for each candidate for examination and shall be terminated after 20 minutes.

Repeat Review

§ 13. (1) The final examination of the Lehrabate can be repeated.

(2) In the case of the repetition of the examination, only the test items rated "not enough" shall be considered.

Restricted Additional Check

§ 14. According to § 27 (2) of the BAG, a limited additional examination in the teaching profession Drogist/in can be filed after successfully completed examination of the teaching profession in the teaching profession of pharmaceutical and commercial assistance. This extends to the objects economy and administration and drogistening practice. In order to carry out the restricted additional examination, the provisions of the final examination shall apply in accordance with. § § 8, 12 and 13.

Entry into force and final provisions

§ 15. (1) This Regulation shall enter into force on 1 June 2011.

(2) The training regulations for the teaching profession Drogist, BGBl No. 377/1990, as amended by Regulation BGBl II No. 177/2005, as well as the examination regulations for the teaching profession Drogist, BGBl No. 321/1991, as amended by Regulation BGBl II No. 187/2007, without prejudice to paragraph 3, with the expiry of 31 May 2011.

(3) Apprentices who are trained in the teaching profession Drogist on 31 May 2011 may, in accordance with the training regulations referred to in paragraph 2, be further trained up to the end of the agreed teaching period and may be able to continue until one year after the end of the training period. agreed on the teaching period for the final examination according to the examination regulations referred to in paragraph 2 above.

(4) The teaching periods completed in the teaching profession of Drogist in accordance with the training regulations referred to in paragraph 2 shall be fully attributed to the teaching period in the teaching profession of Drogist/in accordance with this Regulation.

Article 2

Amendment of the training regulations for the teaching profession Pharmaceutical business assistance

The regulation on vocational training in the teaching profession of pharmaceutical and commercial assistance (PKA training regulations), BGBl. II No 407/2001, shall be amended as follows:

1. § 14 reads:

" (14) After successfully completed examination of the teaching qualification in the teaching profession Drogist or Drogist/in, a limited additional examination in the teaching profession of pharmaceutical and commercial assistance can be filed according to § 27 sec. 2 BAG. This extends to the objects business case in the pharmacy, chemistry, physics and laboratory technology as well as sales practice in the pharmacy. "

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