Pharmaceutical Commercial Assistant Training Regulations

Original Language Title: Pharmazeutisch-kaufmännische Assistenz-Ausbildungsordnung

Read the untranslated law here: http://www.ris.bka.gv.at/Dokumente/BgblAuth/BGBLA_2014_II_137/BGBLA_2014_II_137.html

137. Regulation of the Federal Minister for science, research and economy on the professional training for the teaching profession pharmaceutical commercial Assistant (pharmaceutical commercial assistant training regulations)

On the basis of §§ 8, 24 and 27 of the vocational training Act (BAG), Federal Law Gazette No. 142/1969, as last amended by Federal Law Gazette I no. 129/2013, is prescribed:

Teaching pharmaceutical commercial Assistant

1. (1) the teaching pharmaceutical commercial Assistant (PCA) is decorated with an apprenticeship of three years.

(2) in the apprenticeship contracts, teaching certificates, apprenticeship completion certificates and pretty is the teaching profession in the corresponding to the gender of the trade form (pharmaceutical commercial Assistant or pharmaceutical commercial Assistant).

Professional profile

§ 2. In the teaching profession, trained apprentices are pharmaceutical commercial Assistant for dual vocational training in teaching and vocational school following activities qualified, professionally, independently and autonomously execute: 1 goods need to determine and work on the assortment policy, 2. goods order and deliveries check, 3. goods properly store and manage warehouse, 4. prepare the product range for the sale and sale meet present 5. Apotheker/innen pharmaceutical activities (particularly in production, , Testing and dispensing of medicines) support, customers advise 6 within the framework of tax expertise and goods sale, 7 calculate prices, properly handle 8 with medical prescriptions and regulations, Bills put 9, especially in health insurance carriers, 10 on the commercial control and control work with, 11 do administrative work with the use of operational information and communication technology (E.g. correspondence, payments, collection of statistical indicators) , working with 12 on the marketing activities of the company.

Professional image

§ 3 (1) for the training is is to set the following job description. The specified skills and knowledge are starting to give graduates the apprentice to carry out qualified activities on behalf of the career profile that includes in particular independent planning, performing, check and optimize at the latest in the specified year.

 



POS.



1st year of training



2. year of apprenticeship



3rd year of training



1.



Interdisciplinary training (skills) in the way of developing the professional knowledge and skills is to be taken into account on the following multi-disciplinary competencies of the apprentice:



1.1



Develop methodological skills, eg solutions, information independently obtain, select, and organize, make decisions etc.



1.2



Social skills, eg in team work, staff members lead etc.



1.3



Articulate personal competence, E.g. self-confidence and self-assurance, readiness training, needs and interests etc.



1.4



Target groups communicate communicative competence, E.g. with customers, supervisors, colleagues and other categories of persons; English master industry - and operation-course level to contest of everyday and technical discussions



1.5



Work principles, eg care, reliability, responsibility, punctuality etc.



1.6



Customer orientation: in the Centre of all activities in the operation has the orientation on the needs of clients and customers, taking into account the safety to stand



2.



The teaching



2.1



Tasks and market position of the institution



2.1.1



Knowledge of the premises and its purpose











2.1.2



Knowledge of the tasks and duties of Pharmacy health care



Knowledge of market position, the location influences, the customer base with its shopping habits and customer behavior



2.1.3



Knowledge of various professional groups and people, tasks and areas of responsibility







Knowledge of the law and the form of the institution



2.1.4



Basic knowledge of the important for the teaching and the apprentice authorities, social security institutions and voluntary and legal advocacy organizations of employers and workers







2.1.5











Basic knowledge of occupational risks and their insurance options



2.2



Hygiene and safety



2.2.1



Knowledge and application of professional - and company-specific rules on the hygiene of



2.2.2



Knowledge of risks of accidents, as well as relevant safety regulations



2.2.3



Knowledge of the dangers associated with the handling of chemicals and pharmaceutical raw materials



2.3



Training in the dual system



2.3.1



Knowledge of the obligations arising from the apprenticeship contract (§§ 9 and 10 BAG)



2.3.2



Knowledge content and aim of the training as well as significant relevant training opportunities



2.3.3



Basic knowledge of the notice requiring labour legislation



2.4



Information and communication technology



2.4.1



Knowledge of the operational institutions of information and communication technology



Carrying out information and communication technology applications (such as word processing, address files, statistics, Internet, E-Mail, expediting and storage)



2.4.2



Basic knowledge of data protection



3.



Goods, raw materials and services



3.1



Range of goods and services



3.1.1



Knowledge of operational processes and the operational movement of goods



Knowing the expectations of customers, practitioners, health insurance companies and public/health policy



3.1.2



Knowledge of the product assortment in terms of professional classification, width, depth, origin, property, uses and the legal Association



3.1.3



Knowledge and application of the trade and industry product names, nomenclature and terminology



3.1.4



Basic knowledge of the lookup options in the literature including information support



3.1.5



Knowledge of medicines, pharmacy common drugs, pharmaceutical raw materials and other pharmacy products



3.1.6



Basic knowledge of the goods which may emit pharmaceutical commercial assistants



Knowledge of goods that may emit pharmaceutical commercial assistants and their effect



3.1.7



Contribute to the environmentally sound disposal of pharmaceuticals and chemicals



3.1.8







Knowledge of the usual pharmacy services



3.2



Health, nutrition and cosmetics



3.2.1



Knowledge of health determinants and issues as well as practical approaches to improving the overall health as well as disease prevention and treatment



3.2.2



Knowledge of nutrition-relevant factors and issues, as well as practical approaches to improve nutrition



3.2.3



Knowledge of issues in the skin care and cosmetics, as well as of practical approaches to the health of the skin and its appendages



3.2.4



Basic knowledge about the products used in the cosmetic, personal care and hygiene, about their properties,- and how you can use



3.2.5











Knowledge of trends in the health care segment



4.



Participation in the manufacture of pharmaceutical products



4.1



Vessels and equipment



4.1.1



Work with and marking of storage and dispensing containers



4.1.2



Functional applying and managing pharmacy common devices, as well as detecting failures of equipment and correct simple errors



4.2



Procedure



4.2.1







Integrate newly purchased pharmaceutical raw materials in the warehouse and contribute to identity verification



4.2.2



Apply the laboratory steps such as weighing, volumetric measurement, temperature measurement, crushing, mixing, melting, seven, decanting, Kolieren, filtering, pressing, drying, distilling, sterilizing



4.2.3



Involvement in the manufacture of packaging



Involvement in the manufacture of preparations pharmacy common dosage forms, in particular by tea mixtures, solutions, syrups, suspensions, tinctures, ointments, pastes, gels, powder mixes, capsules, suppositories and eye drops



4.2.4







Contribute to Elaborationsaufzeichnungen and test protocols



4.2.5







Work on in-process controls



4.2.6







Knowledge of the peculiarities in dealing with ethanol



4.2.7







Basic knowledge of homeopathic preparations



4.3



Occupation-specific descriptions and calculations



4.3.1







Knowledge of the relevant foreign language technical terms and abbreviations



4.3.2



Perform professional work calculations



5.



Purchase and sale



5.1



Procurement



5.1.1



Assist in determining the need for goods



Determine the demand for goods



5.1.2



Knowledge of company-specific shopping opportunities and sources of supply



Knowledge of organizational implementation of purchasing, check order proposals



Contribute to the purchase of goods



5.1.3







Basic knowledge of agreements relating to the purchase, such as conditions of purchase, delivery and payment



5.1.4











Collecting, editing, and testing of offers



5.1.5







Monitoring of delivery dates



Measures in case of delay in delivery



5.2



Acceptance of goods



5.2.1



Knowledge of product groups and their company-specific treatment and inclusion in the warehouse











5.2.2




Goods over and check supplies











5.2.3



Detecting defects and damage to goods and packaging



Measures for defects and damage to goods and packaging



5.2.4



Basic knowledge of addiction poison law



Assisting in the addictive poison takeover and informed of the leadership of the addiction gift book



5.3



Goods and raw material storage



5.3.1



Knowledge of the storage requirements at the pharmacy according to pharmacy regulations, in particular for medicinal products, additional assortment, poisons, and laboratory chemicals



5.3.2



Check and manage the camp taking on order, security and efficiency, check the goods consumption periods and expiration dates



5.3.3



Knowledge of operational storage organization











5.4



Sale preparation



5.4.1



Prepare the goods and packaging materials for sale



5.4.2



Knowledge of the pricing rules, as well as perform the pricing







5.5



Merchandising and sales promotion



5.5.1



Assisting in the design and bid out the goods



Designing and offering shows the goods



5.5.2











Knowledge of permissible advertising material and promotional items



5.5.3











Knowledge of sales promotion and its borders



5.5.4











Assist in the planning, organization and implementation of promotional and advertising activities



5.6



Sales and customer service



5.6.1



Note of the organizational handling of the sale



Holding a sales conversation under the guidance



5.6.2



Knowledge of proper attitude toward customers



Advise customers and goods in order to sell the tax competence, if necessary, transfer the call to the pharmacist



5.6.3



Knowledge about the tax rules for medicinal products, medicinal products and other goods



5.6.4



Support the Apotheker/innen distribution of medicines



5.6.5







Knowledge of the customary treatment of complaints and of operational goods Exchange



Complaints and wishes of the Exchange behavior



5.6.6











Knowledge of the customary measures against shoplifting and shoplifting behavior



5.7



Sales note



5.7.1



Determine the sale price



Basic knowledge of the drug tariff



How to calculate the prices



5.7.2











Knowledge of the goods directories



5.7.3











Handling of sales operations with the cash system used in the operation by means of cash and non-cash payment



5.7.4











Produce invoices, calculating sales tax



6.



Management accounting



6.1



Cost accounting and pricing



6.1.1







Basic knowledge of accounting procedures



6.1.2







Basic knowledge of the operational costs of their influence and impact on the profitability



6.1.3



Basic knowledge of industry-specific taxes and charges



6.1.4



Working with the inventory



Knowledge of meaning and task of the inventory



6.1.5







Knowledge of highways valuation



6.2



Settlement with the health insurance carriers



6.2.1



Basic knowledge of the different types of medical prescriptions and regulations











6.2.2



Basic knowledge about the handling of the settlement with the health insurance carriers



Participation in the accounting



6.3



Payment traffic



6.3.1











Knowledge of company-specific payment transactions with suppliers and suppliers, clients and customers, authorities, money - and credit institutions



6.3.2











Participation in payment transactions



6.3.3











Knowledge of the customary procedure for late payment



6.3.4











Perform simple work for late payment



6.4



Accounting



6.4.1











Basic knowledge of accounting and the company accounting documents (2) with the mediation of all job positions is the provisions of the children's and Ju-— Employment Act, BGBl. No. 599/1987, (KJBG) to meet.

Final apprenticeship examination

Outline

4. (1) divided the final apprenticeship examination in a theoretical and a practical test.

(2) the theoretical exam includes commercial computing and accounting items.

(3) the theoretical test is omitted if he/it the last class of technical vocational school has positively completed examination candidate or demonstrated by the successful completion of a vocational middle or higher school replacement of the apprenticeship.

(4) the practical examination includes items 1 business case in the pharmacy, 2. drugs and chemicals customer, 3. health, nutrition and cosmetics, 4. chemistry, physics and laboratory technology and 5 sales practices in the pharmacy.

(5) in the subject of drugs and chemicals customer a drug collection of 40 drugs and a herbarium with 20 medicinal plants is by the examination candidates to submit.

Theory test

General terms and conditions

5. (1) is the theoretical exam in principle to organise the practical examination.

(2) the theoretical examination has in writing (by hand or on a PC) to be carried out. She can perform together under inclusion of the written works of the objects "Business process in the pharmacy", "drugs and chemicals customer" and "health, nutrition and cosmetics" for a larger number of examination candidates, if this is possible without affecting the course of the examination.

(3) the tasks have the purpose of the final apprenticeship examination and the requirements of professional practice to meet scope and level. You are to explain the test candidates on the occasion of the task separately.

(4) the written works of / the candidates / in are to be marked accordingly.

Commercial account

Section 6 (1) the examination shall include following tasks areas: 1 percent accounts, 2. final invoices, 3. simple calculation.

(2) the use of computing remedies and formulas is allowed.

(3) the duties are to provide that they can be performed usually in 60 minutes. The test is to end after 75 minutes.

Accounting

Section 7 (1) has the test to cover more, but at least five bookings by business cases.

(2) the duties are to provide that they can be performed usually in 60 minutes. The test is to end after 75 minutes.

Practical exam

Business case in the Pharmacy

Section 8 (1) has the test to be carried out in writing and orally. It is with a touch.

(2) the written work has to include a business case including the associated font and payments related to the pharmacy, and to extend to the following areas: 1 procurement 2. acceptance of goods, detection, goods and raw material storage, 3 profession-specific calculations, 4. pricing, 5 sales accounting, 6 clearing with the health insurance bodies.

Questions about calculating requirements can be included.

(3) the examination Board has, taking into consideration the purpose of the final apprenticeship examination and the professional practice requirements each candidates / to a written work, which can be worked out in 90 minutes. It is to end after 120 minutes. The written work can run also in computerised form where all essential steps for the examination Board must be comprehensible.

(4) section 5 applies in addition for the written work.

(5) the oral part is to place before the entire Commission and has to extend the basis of the written work on the questions related to this work practical evaluation of different. The topic has the purpose of teaching auditing and professional practice to comply with requirements and must be on a period of 15 minutes. An extension to a maximum of 5 minutes has to be carried out, in some cases when the Audit Commission otherwise a doubtless assess the performance of the / the candidates / in is not possible.

Drugs and chemicals customer

§ 9 (1) has the test to be carried out in writing and orally. It is with a touch.

(2) the written work has focused on the description of drugs listed in the regulation of differentiation with regard to the definition, preparation, application, to extend effect and levy and the description of chemicals and raw materials with regard to the product-specific legislation, definition, labelling and tax.

(3) the examination Board has, taking into consideration the purpose of the final apprenticeship examination and the professional practice requirements each candidates / to a written work, which can be worked out in 60 minutes. It is to end after 90 minutes. The written work can run also in computerised form where all essential steps for the examination Board must be comprehensible.

(4) section 5 applies in addition for the written work.


(5) the oral part is to place before the entire Commission and has starting from the written work on the practical evaluation of various issues with this work in regard to information and advising customers on the application, impact and use of medicines and medicinal raw materials, to extend the relevant Latin and international nomenclature and the labelling and tax regulations (labelling). The topic has the purpose of the final apprenticeship examination and professional practice to comply with requirements and must be on a period of ten minutes. An extension to a maximum of ten minutes has to be carried out, in some cases when the Audit Commission otherwise a doubtless assess the performance of the / the candidates / in is not possible.

Health, nutrition and cosmetics

§ 10 (1) has the test to be carried out in writing and orally. It is with a touch.

(2) the written work has to extend practice-relevant questions to improve overall health including disease prevention and treatment, nutrition and cosmetics. It is so, that she can be prepared in 30 minutes. It is to end after 45 minutes.

(3) section 5 applies in addition for the written work.

(4) the oral part is to place before the entire Committee and focused on the information and advice by customers on goods to the preservation and promotion of the health, nutrition, food supplements and dietary foods and body care and cosmetics to cover, where the following areas to include are: 1. quality and use-related knowledge of these goods, 2nd sales office, 3. initiation of additional sales , 4. handling of complaints.

The theme has the purpose of the final apprenticeship examination and the requirements of professional practice to comply with. Taking on the range of the institution and the specific characteristics of the Department, the examination in the form of a most lively sales pitch is to lead. On sales-related legal provisions and professional rules of the Department is to take caution.

(5) the oral part of the examination is scheduled for each candidates / take at least 15 minutes. She is to finish after 20 minutes. An extension to a maximum of ten minutes has to be carried out, in some cases when the Audit Commission otherwise a doubtless assess the performance of the / the candidates / in is not possible.

Chemistry, physics and laboratory technology

§ 11 (1) has the test to be carried out with a laboratory examination paper and an oral exam. It is with a touch.

(2) the examination Board has, taking into consideration the purpose of the final apprenticeship examination and the professional practice requirements each candidates / to a laboratory task, which extends to implementing a pharmacy-normal lab work along with logging. The laboratory technical test work is by at least one member of an examination Committee to oversee. She has typically 30 minutes to take and is to end after 60 minutes in any case.

(3) the oral part is to place before the entire Committee and has been on basics of the chemical, to cover physics and laboratory technology, and in particular 1 the knowledge and use of the equipment, 2. knowledge of the main raw materials and laboratory chemicals and dealing with them, 3 basic knowledge of pharmaceutical production of forms of, 4. knowledge and application of the main measurement procedures, pharmaceutical technical work including documentation and control 5 include.

(4) the oral part of the examination has to refer to the laboratory technical test work and to candidates for each / take in at least 10 minutes. He is to stop after 15 minutes. An extension to a maximum of ten minutes has to be carried out, in some cases when the Audit Commission otherwise a doubtless assess the performance of the / the candidates / in is not possible.

Sales practices in the Pharmacy

12. (1) the examination has to be made orally before the entire Commission and to extend to the following areas: 1 product presentation and sales promotion, 2. sales preparation, 3. sale of goods and customer service, 4 additional sales, 5. treatment of complaints.

(2) the topic has the purpose of the final apprenticeship examination and the requirements of professional practice to comply with. Taking on the range of the institution and the specific characteristics of the Department, the examination in the form of a most lively sales conversation is to lead. On sales-related legal provisions and professional rules of the Department is to take caution.

(3) the examination shall for each candidates / take at least 15 minutes. She is to finish after 20 minutes. An extension to a maximum of ten minutes has to be carried out, in some cases when the Audit Commission otherwise a doubtless assess the performance of the / the candidates / in is not possible.

Repeat test

13. (1) the final apprenticeship examination can be repeated.

(2) in the case of the repetition of the exam, only the examination items rated "Insufficient" must be checked.

Limited additional testing

§ 14. After successfully final apprenticeship examination in teaching Drogist/in can in accordance with § 27 ABS. 2 BAG a limited additional check in the teaching profession, pharmaceutical commercial assistant be filed. Covering on the objects "Business process in the pharmacy", "chemistry, physics and laboratory technology" as well as "Sales practices in the pharmacy".

Entry into force and final provisions

15. (1) this regulation with 1 July 2014 into force.

(2) the training regulations for the teaching profession pharmaceutical commercial Assistant, Federal Law Gazette II No. 407/2001, as last amended by the regulation of Federal Law Gazette II No. 142/2011, is without prejudice to paragraph 3 at the end of 30 June 2014 override.

(3) apprentices, pharmaceutical commercial Assistant trained in the teaching profession on June 30, 2014, can be trained in accordance with the training regulations listed in paragraph 2 to the end of the agreed upon apprenticeship continue and can compete pharmaceutical commercial Assistant on the basis of examination requirements contained in the training regulations referred to in paragraph 2 until a year after the agreed upon apprenticeship to the final apprenticeship examination in the teaching profession.

(4) the lumberyards, in the teaching profession, pharmaceutical commercial assistance-led training regulations were completed in accordance with the in paragraph 2, are fully expect pharmaceutical commercial assistance pursuant to this regulation on the apprenticeship in the teaching profession.

Mitterlehner