Pharmaceutical Commercial Assistant Training Regulations

Original Language Title: Pharmazeutisch-kaufmännische Assistenz-Ausbildungsordnung

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137. Regulation of the Federal Minister for Science, Research and the Economy on vocational training in the teaching profession of pharmaceutical and commercial assistance (Pharmaceutical and Commercial Assistance-Training Regulations)

Due to § § 8, 24 and 27 of the Vocational Training Act (BAG), BGBl. No. 142/1969, as last amended by the Federal Law BGBl. I No 129/2013, shall be arranged:

Teaching profession Pharmaceutical business assistance

§ 1. (1) The teaching profession of pharmaceutical and commercial assistance (PKA) is established with a teaching period of three years.

(2) In the teaching contracts, teaching certificates, certificate of teaching qualifications and teaching letters, the teaching profession is in the form corresponding to the sex of the teaching profession (pharmaceutical business assistant or pharmaceutical commercial assistant) .

Professional profile

§ 2. Apprentices trained in the teaching profession of pharmaceutical and commercial assistance are qualified after dual vocational training in the teaching and vocational school to carry out the following activities professionally, independently and in a self-responsible way:

1.

identify the need for goods and cooperate in the design of the assortment,

2.

Order goods and check deliveries,

3.

Have been professionally stored and supported by warehouses,

4.

prepare the assortment for the sale and present the sales fair,

5.

support pharmacists in pharmaceutical activities (in particular in the manufacture, testing and delivery of medicinal products),

6.

Advise customers and sell goods within the scope of their delivery expertise,

7.

Calculate prices,

8.

deal properly with medical prescriptions and regulations,

9.

invoices, in particular also to health insurance institutions,

10.

participate in the commercial management and control,

11.

carry out administrative work using the operational information and communication technology (e.g. correspondence, payment transactions, collection of statistical indicators),

12.

to participate in the marketing activities of the company.

Professional image

§ 3. (1) The following vocational training shall be established for the training. The skills and knowledge referred to shall be conveyed, at the latest in the teaching year referred to in each case, in such a way as to enable the apprentice to pursue qualified activities in the sense of the professional profile, which shall, in particular: Independent planning, carrying out, controlling and optimising.

Pos.

1. Year of Teacher

2. Year of Teacher

3. Year of Teacher

1.

Cross-disciplinary training (key qualifications)
In the manner of teaching the technical knowledge and skills, it is necessary to consider the promotion of the following interdisciplinary skills of the apprentiate:

1.1

Method competence , for example, develop solution strategies, obtain information independently, select and structure information, make decisions, etc.

1.2

Social competence , for example, work in teams, lead employees, etc.

1.3

Personal competence , eg self-confidence and self-confidence, willingness to develop further education, needs and interests articulate etc.

1.4

Communicative competence , Communicate with customers, superiors, colleagues and other groups of people in a target-group-friendly way; speak English at the level of industry and up-to-the-day skills to contest everyday and technical discussions

1.5

Working principles , zB care, reliability, responsibility, punctuality, etc.

1.6

Customer orientation : In the center of all activities in operation, the orientation must be based on the needs of the customers, taking into account the security

2.

The teaching establishment

2.1

Tasks and market position of the teaching staff

2.1.1

Knowledge of the operating rooms and their intended purpose

-

-

2.1.2

Knowledge of the tasks and duties of the pharmacy in the healthcare sector

Knowledge of the market position, the location factors, the customer base with its shopping habits and customer behavior

2.1.3

Knowledge of the various occupational groups and persons, as well as their responsibilities and responsibilities

-

Knowledge of the legal and operational status of the teaching staff

2.1.4

Basic knowledge of the authorities, social insurance institutions and voluntary and legal representatives of employers and employees, which are important for the teaching and apprentice business

-

2.1.5

-

-

Basic knowledge of operational risks and their insurance options

2.2

Hygiene and safety

2.2.1

Knowledge and application of occupational and operational regulations on hygiene

2.2.2

Knowledge of the hazards of accidents and of the relevant safety rules

2.2.3

Knowledge of the dangers of dealing with chemicals and pharmaceutical raw materials

2.3

Training in the dual system

2.3.1

Knowledge of the obligations arising from the apprenticeship contract (§ § 9 and 10 BAG)

2.3.2

Knowledge of the content and aim of the training, as well as essential training opportunities in this area

2.3.3

Basic knowledge of the labour law provisions which are subject to the law

2.4

Information and communication technology

2.4.1

Knowledge of the operational facilities of information and communication technology

Conducting information and communication technology applications (such as word processing, address files, statistics, internet, email, appointment monitoring and filing)

2.4.2

Basic knowledge of data protection

3.

Goods, raw materials and services

3.1

Product range and range of services

3.1.1

Knowledge of the operational workflows and the operational movement of goods

Knowledge of the expectations of customers, physicians, health insurance companies and the public/health policy

3.1.2

Knowledge of the product range with regard to the technical classification, width, depth, origin, property, uses and legal classification

3.1.3

Knowledge and application of the trade and industry standard product designations, nomenclature and technical terms

3.1.4

Basic knowledge of the reference possibilities in the specialist literature including EDP support

3.1.5

Knowledge of medicines, pharmacovigilance drugs, pharmaceutical raw materials and other pharmacies

3.1.6

Basic knowledge of the goods which pharmaceutical and commercial assistants may hand in

Knowledge of the products authorised to hand in pharmaceutical and commercial assistants and of their effect

3.1.7

Participate in the environmentally sound disposal of pharmaceuticals and chemicals

3.1.8

-

Knowledge of the services offered by pharmacists

3.2

Health, nutrition and cosmetics

3.2.1

Knowledge of health-related factors and questions as well as practical approaches to improve health and disease prevention and
-treatment

3.2.2

Knowledge of nutrition-related factors and questions as well as practical approaches to improve nutrition

3.2.3

Knowledge of questions in skin care and cosmetics, as well as practical approaches to the health of the skin and its appendipits

3.2.4

Basic knowledge of the products used in cosmetics, body care and hygiene, about their properties, possibilities for use and use

3.2.5

-

-

Knowledge of trends in the health-promoting segment

4.

Participation in the manufacture of medicinal products

4.1

Vessels and equipment

4.1.1

Working with and labeling storage and delivery vessels

4.1.2

Easy-to-use, easy-to-use and easy-to-use devices to detect errors in devices and solve simple errors

4.2

Procedure

4.2.1

-

Integration of newly purchased pharmaceutical raw materials into warehouse and co-operation at identity verification

4.2.2

Use of laboratory work steps such as weighing, volume measurement, temperature measurement, crushing, mixing, melting, sieving, decanting, coating, filtering, pressing, drying, distilling, degerminating

4.2.3

Assist in the production of fillings

Co-action in the preparation of preparations of conventional pharmaceutical forms, in particular tea mixes, solutions, syrups, suspensions, tinctures, ointments, pastes, gels, powder mixtures, capsules, suppositories and eye drops

4.2.4

-

Participation in Elaboration records and audit protocols

4.2.5

-

Participate in Inprocess Controls

4.2.6

-

Knowledge of the special features in handling ethanol

4.2.7

-

Basic knowledge of homeopathic preparations

4.3

Job-specific names and calculations

4.3.1

-

Knowledge of the subject-related foreign-language technical expressions and abbreviations

4.3.2

Performing job-specific calculations

5.

Purchasing and sales

5.1

Procurement

5.1.1

Assist in determining the need for goods

Determining the need for goods

5.1.2

Knowledge of the business-specific purchasing possibilities and sources of supply

Knowledge of the organizational implementation of the purchase, control of order proposals

Take part in the purchase of goods

5.1.3

-

Basic knowledge of agreements in connection with purchasing, such as purchasing conditions, terms of delivery and payment

5.1.4

-

-

Obtaining, editing and checking offers

5.1.5

-

Monitoring delivery dates

Measures in the event of delay in delivery

5.2

Receipt of goods

5.2.1

Knowledge of the product groups and their operational treatment and integration into the warehouse

-

-

5.2.2

Take over goods and check supplies

-

-

5.2.3

Notice of defects and damage in the case of goods and packaging

Taking measures in the event of defects and damage in the case of goods and packaging

5.2.4

Basic knowledge of addictive law

Participation in the Suchtgifttakeover and knowledge of the leadership of the Suchtgiftbuches

5.3

Storage of goods and raw materials

5.3.1

Knowledge of the storage regulations in the pharmacy according to the pharmacy operating order, in particular for pharmaceuticals, supplementary assortment, toxins and laboratory chemicals

5.3.2

Control and administration of the warehouse with regard to order, security and economic efficiency, checking the time-limits for goods and expiry dates

5.3.3

Knowledge of the operational storage organization

-

-

5.4

Sales preparation

5.4.1

Preparation of goods and packaging materials for sale

5.4.2

Knowledge of the pricing rules and the award of the award

-

5.5

Product presentation and sales promotion

5.5.1

Participate in the design and presentation of the goods offer

Design and offer of the goods offer

5.5.2

-

-

Knowledge of permitted advertising media and advertising media

5.5.3

-

-

Knowledge of sales promotions and their limits

5.5.4

-

-

Participate in the planning, organisation and implementation of promotional and sales promotion measures

5.6

Sale of goods and customer advice

5.6.1

Knowledge of the organizational processing of the sale

Conduct sales conversations under guidance

5.6.2

Knowledge of professional conduct towards customers

Advise customers and sell goods within the scope of the delivery competence, at most with the submission of a call to the pharmacist/in

5.6.3

Knowledge of the dispensing regulations for medicinal products, proprietary medicinal products and other products

5.6.4

Support of pharmacists in the delivery of medicinal products

5.6.5

-

Knowledge of the usual handling of complaints and in-company goods exchange

Behaviour in case of complaints and exchange swings

5.6.6

-

-

Knowledge of the usual business measures against shoplifting and behaviour in shoplifting

5.7

Sales Accounting

5.7.1

Determining the sales price

Basic knowledge of the medicinal taxe

Calculation of prices

5.7.2

-

-

Knowledge of the goods directories

5.7.3

-

-

Handling of sales transactions with the cash system used in operation by means of a cash and unpayable payment

5.7.4

-

-

Out of invoices, calculation of turnover tax

6.

Operational accounting

6.1

Cost calculation and calculation

6.1.1

-

Basic knowledge of processes in the accounting system

6.1.2

-

Basic knowledge of operating costs, on their impact on profitability and on the impact on profitability

6.1.3

Basic knowledge of industry-specific taxes and levies

6.1.4

Co-working with the inventory

Knowledge of the importance and task of the inventory

6.1.5

-

Knowledge of the Magistral Taxation

6.2

Settlement with the health insurance institutions

6.2.1

Basic knowledge of different types of medical prescriptions and regulations

-

-

6.2.2

Basic knowledge of the settlement of the settlement with the health insurance institutions

Co-acting on the accounting

6.3

Payment transactions

6.3.1

-

-

Knowledge of the operation-specific payment transactions with suppliers, customers, authorities, money and credit institutions

6.3.2

-

-

Participation in payment transactions

6.3.3

-

-

Knowledge of the customary procedure in the event of late payment

6.3.4

-

-

Perform simple work on late payment

6.4

Accounting

6.4.1

-

-

Basic knowledge of the accounts and the company accounting documents

(2) The provisions of the Children's and Ju-gendlichen-Employment Act, BGBl, shall be used for the placement of all vocational training positions. No 599/1987, (KJBG).

Rejecting Audit

Outline

§ 4. (1) The final examination is divided into a theoretical and a practical test.

(2) The theoretical examination comprises the objects of commercial computing and accounting.

(3) The theoretical examination shall not apply if the candidate has successfully completed the last class of the professional vocational school or if the successful completion of a vocational middle or higher school that is replacing the apprenticeship period has proven.

(4) The practical test shall include:

1.

business case at the pharmacy,

2.

Drugs and chemical science,

3.

health, nutrition and cosmetics,

4.

chemistry, physics and laboratory technology as well as

5.

Sales practice in the pharmacy.

(5) In the subject of drug and chemical science, a drug collection of 40 drugs and a herbarium of 20 medicinal plants is to be submitted by the candidates for examination.

Theoretical examination

General provisions

§ 5. (1) The theoretical test shall in principle be held prior to the practical examination.

(2) The theoretical examination must be carried out in writing (handwritten or on the PC). It can be carried out together with the written work of the articles "Business Case in the Pharmacy", "Drugs and Chemical Studies" and "Health, Nutrition and Cosmetics" for a larger number of examiners. if this is possible without impairment of the examination procedure.

(3) The tasks shall be in accordance with the scope and level of the purpose of the final examination and the requirements of the professional practice. They are to be explained separately to the examination candidates on the occasion of the assignment.

(4) The written work of the candidate for examination (s) must be marked accordingly.

Commercial Arithmetic

§ 6. (1) The audit shall include tasks in the following areas:

1.

Percentage,

2.

Final accounts,

3.

simple calculation.

(2) The use of calculation orders and formulas shall be permitted.

(3) The tasks are to be performed in such a way that they can usually be performed in 60 minutes. The test shall be complete after 75 minutes.

Accounting

§ 7. (1) The audit has to include several, but at least five, bookings of business cases.

(2) The tasks are to be performed in such a way that they can usually be performed in 60 minutes. The test shall be complete after 75 minutes.

Practical examination

Business case at the pharmacy

§ 8. (1) The examination shall be carried out in writing and orally. It is to be assessed with a note.

(2) The written work shall include a business case related to the pharmacy, including the related written and payment transactions, and shall cover the following areas:

1.

Procurement of goods,

2.

Acceptance of goods, the determination of defects, the storage of goods and raw materials,

3.

implementation of job-specific calculations,

4.

Price calculation,

5.

sales accounting,

6.

Settlement with the health insurance institutions.

Questions on the assessment of needs can be included.

(3) The Examination Committee has to submit a written work, which can usually be prepared in 90 minutes, for the purpose of the final examination and the requirements of the professional practice of each candidate for examination. She's after 120 minutes to finish. The written work can also be carried out in a computer-aided form, although all the essential steps for the examination board must be comprehensible.

(4) In addition, § 5 shall apply to the written work.

(5) The oral part must be submitted before the entire examination board and, on the basis of written work, has to be extended to the practical evaluation of various issues relating to this work. The topic shall be in accordance with the purpose of the examination and the requirements of the professional practice and must be taken over a period of 15 minutes. An extension of a maximum of 5 minutes has to be done on a case-by-case basis if the examination board is otherwise not able to assess the performance of the examination candidate in a doubtful way.

Drugs and chemical science

§ 9. (1) The examination shall be carried out in writing and orally. It is to be assessed with a note.

(2) The written work has to be based on the description of medicinal products listed in the Regulation on the definition, preparation, use, effect and release and description of chemicals and raw materials in respect of: the product-specific legislation, definition, labelling and delivery.

(3) The Examination Committee has to place a written work on the purpose of the final examination and the requirements of the professional practice, which can usually be worked out in 60 minutes. She's to finish after 90 minutes. The written work can also be carried out in a computer-aided form, although all the essential steps for the examination board must be comprehensible.

(4) In addition, § 5 shall apply to the written work.

(5) The oral part shall be submitted before the entire examination board and, on the basis of written work, shall be based on the practical evaluation of various issues related to this work in relation to information and Advice to customers on the use, effect and use of medicinal products and raw materials, on the relevant Latin and international nomenclature and on labelling and dispensing requirements (labelling). . The topic shall be in accordance with the purpose of the final examination and the requirements of professional practice and shall be completed for a period of ten minutes. An extension of not more than ten minutes has to be done on a case-by-case basis, if the examination board is otherwise not able to assess the performance of the examination candidate.

Health, nutrition and cosmetics

§ 10. (1) The examination shall be carried out in writing and orally. It is to be assessed with a note.

(2) Written work has to cover practice-related questions relating to health, including disease prevention and treatment, as well as nutrition and cosmetics. It is to be prepared in such a way that it can usually be worked out in 30 minutes. She's to finish after 45 minutes.

(3) In addition, § 5 shall apply to the written work.

(4) The oral part shall be submitted before the entire examination board and shall be based on the information and advice of customers on goods for the conservation and promotion of health, nutrition, dietary supplements and dietetic food and body care and cosmetics, with the following areas included:

1.

Quality and use-related knowledge of these products,

2.

sales processing,

3.

the initiation of additional sales,

4.

Treatment of complaints.

The topic has to be in accordance with the purpose of the final examination and the requirements of the professional practice. The examination in the form of a sales interview that is as lively as possible is to be carried out in the form of the product range of the teaching company and the industry-specific characteristics of the department. Consideration should be given to sales-related legal provisions and professional regulations of the subject area.

(5) The oral part of the examination shall take at least 15 minutes for each candidate/each candidate. She's after 20 minutes to finish. An extension of not more than ten minutes has to be done on a case-by-case basis, if the examination board is otherwise not able to assess the performance of the examination candidate.

Chemistry, Physics and Laboratory Technology

§ 11. (1) The examination must be carried out with a laboratory examination work and an oral examination. It is to be assessed with a note.

(2) The Examination Committee shall, on the basis of the purpose of the final examination and the requirements of professional practice, place every examination candidate in a laboratory-technical task to carry out a study on the performance of a apothekencustomary laboratory work with logging extends. The laboratory test work shall be supervised by at least one member of an examination board. She usually has 30 minutes to last and is in any case to finish after 60 minutes.

(3) The oral part shall be placed before the entire examination board and shall be based on the basic principles of chemistry, physics and laboratory technology, including in particular:

1.

the knowledge and use of the equipment,

2.

Knowledge of the most important raw materials and laboratory chemicals and how to deal with them,

3.

Basic knowledge of the manufacture of medicinal products,

4.

Knowledge and application of the most important measurement methods,

5.

pharmaceutical-technical works including documentation and control shall be included.

(4) The oral part of the examination shall refer to the laboratory test work and shall last for each/every candidate for examination/in at least 10 minutes. He's to finish after 15 minutes. An extension of not more than ten minutes has to be done on a case-by-case basis, if the examination board is otherwise not able to assess the performance of the examination candidate.

Sales practice in the pharmacy

§ 12. (1) The examination shall be carried out orally before the entire examination board and shall cover the following areas:

1.

Product presentation and sales promotion,

2.

sales preparation,

3.

Sale of goods and customer advice,

4.

Additional sales,

5.

Treatment of complaints.

(2) The purpose of the topic is to correspond to the purpose of the final examination and the requirements of professional practice. The examination in the form of a sales interview that is as lively as possible is to be carried out with reference to the product range of the teaching company and the industry-specific characteristics of the subject area. Consideration should be given to sales-related legal provisions and professional regulations of the subject area.

(3) The examination shall take at least 15 minutes for each candidate/each candidate. She's after 20 minutes to finish. An extension of not more than ten minutes has to be done on a case-by-case basis, if the examination board is otherwise not able to assess the performance of the examination candidate.

Repeat Review

§ 13. (1) The final examination of the Lehrabate can be repeated.

(2) In the case of the repetition of the test, only those test objects evaluated with "not enough" are to be considered.

Restricted Additional Check

§ 14. According to § 27 sec. 2 BAG, a limited additional examination in the teaching profession of pharmaceutical and commercial assistance can be filed after successfully completed examination in the teaching profession of Drogist/in. This covers the items "Business Case in the Pharmacy", "Chemistry, Physics and Laboratory Technology" as well as "Sales Practice in the Pharmacy".

Entry into force and final provisions

§ 15. (1) This Regulation shall enter into force on 1 July 2014.

(2) The training regulations for the teaching profession of pharmaco-commercial assistance, BGBl II No. 407/2001, as last amended by Regulation BGBl II No. 142/2011, shall expire without prejudice to paragraph 3, with the expiry of 30 June 2014.

(3) Apprentices who are trained in the teaching profession of pharmaco-commercial assistance on 30 June 2014 can continue to be trained up to the end of the agreed apprenticeship period in accordance with the training regulations referred to in paragraph 2 and can continue until one year. After the end of the agreed apprenticeship period for the examination of the teaching profession in the profession of pharmacist-commercial assistance on the basis of the examination regulations contained in the training regulations in accordance with paragraph 2.

(4) The teaching periods completed in the teaching profession of pharmaco-commercial assistance in accordance with the training regulations referred to in paragraph 2 shall be fully based on the teaching period in the teaching profession of pharmaco-commercial assistance pursuant to this Regulation to be counted.

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