Issuing Of Training Requirements For The Teaching Hotel And Guest Trade Assistant/hotel And Guest Business Assistant

Original Language Title: Erlassung der Ausbildungsvorschriften für den Lehrberuf Hotel- und Gastgewerbeassistent/Hotel- und Gastgewerbeassistentin

Read the untranslated law here: https://www.global-regulation.com/law/austria/2995003/erlassung-der-ausbildungsvorschriften-fr-den-lehrberuf-hotel--und-gastgewerbeassistent-hotel--und-gastgewerbeassistentin.html

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9 regulation of the Federal Minister for Economics and labour with the education rules hotel and guest trade Assistant/hotel and guest trade Assistant for the teaching profession

On the basis of article 8 of the vocational training Act, Federal Law Gazette No. 142/1969, as last amended by the Federal Act Federal Law Gazette I no. 79/2003, is prescribed:

Teaching hotel and guest trade Assistant/hotel and guest business Assistant



§ 1.

 The teaching hotel and guest trade Assistant/hotel and guest business Assistant is decorated with an apprenticeship of three years.

Professional profile



§ 2.

 Through the vocational training in teaching and in the vocational school trained apprentice should be enabled independently, professionally and independently carry out the following activities:



1. guests receive, consult, adopt, reservations, cancellations 2. and occupancy plan, phone calls, correspondence, and notification of the guests pass on 3rd, accept complaints 3. and edit, fill out relevant forms 4. and hotel bills create suppose accounts with tour operators create 5 credit cards as well as 6 when the Fund participate in the drain and converting foreign currencies, and the discounting of cheques, participate, participate 7 orders of goods as well as the service sector , Involved 8 delivery monitor and take action in case of default, 9 in the creation and calculation of day, food and drinks, perform administrative work with the help of operational information and communication systems 10, involved 11 of the operational accounting and cost accounting, statistics, files, and files create 12, wait and evaluate.

Professional image



§ 3 (1) for the training is is to set the following job description. The specified skills and knowledge are starting to give graduates the apprentice to carry out qualified activities on behalf of the career profile that includes in particular independent planning, performing, check and optimize at the latest in the specified year.

 





POS.





1st year of training





2. year of apprenticeship





3rd year of training





 









1









The teaching







 









1.1









Economic position of the institution







 







1.1.1





Basic knowledge of the Organization, the communication, the tasks and services arising from the position of the company within the scope of the economic





Knowledge of the Organization, the communication, the tasks and the services arising from the position of the company within the scope of the economic





 







1.1.2





Basic knowledge of the industry position and its relations with the rest of the economy

























 







1.1.3















Knowledge of the market position, the company-specific contacts with the respective clients, contractors, customers, parties, patients or clients and their behaviour





 







1.1.4















Knowledge of the location influences relevant to the operation and customer behavior





 







1.1.5















Knowledge of the legal form and basic knowledge of the specific legislation, as well as the resulting tasks of teaching





 









1.2









Facilities, occupational safety, accident prevention and environmental protection







 







1.2.1





Knowledge and functional application of the operational facilities and technical resources and tools





 







1.2.2





Knowledge of risks of accidents, about first aid measures, as well as relevant safety regulations and the relevant regulations for the protection of life and health





 







1.2.3





Basic knowledge of administrative supervisory organs, social security and interest groups, as well as the notice requiring labour legislation





 







1.2.4





Knowledge of ergonomic workplace design





 







1.2.5





Knowledge of prevention, environmentally sound separation and disposal of waste produced during operation - and residual materials





 







1.2.6





Knowledge and application of the operational rules on hygiene and fire prevention

























 









1.3









Training in the dual system







 







1.3.1





Knowledge of the obligations arising from the apprenticeship contract (§§ 9 and 10 of the vocational training Act)





 







1.3.2





Knowledge content and aim of the training as well as significant relevant training opportunities





 









2









Management, organization, communication, and computer







 









2.1









Management







 







2.1.1





Knowledge of the organizational structure, the duties, powers and relationships of each operating area and relations with external relevant companies





 







2.1.2





Knowledge of the operations of the work





 







2.1.3





Create, perform and archive files, statistics, files and files





 







2.1.4















Evaluate operational statistics and reports and decision-oriented evaluation of the results





 










2.2









Organization and quality







 







2.2.1





Technical and functional use and care of the operational, technical Office Organization, work and means of communication





 







2.2.2

























Knowledge of the risks arising from the working environment, their insurance options and behaviour in case of damage





 







2.2.3















Knowledge of the customary treatment and behavior complaints or complaints





Assist in the handling of complaints, or complaints





 







2.2.4















Basic knowledge of the services offered by rail, post, other modes of transport and communication facilities





 







2.2.5





Administration and organization appointments and/or missions as well as pre-and wrapping up negotiations and meetings





 







2.2.6





Basic knowledge of the quality system





Knowledge of customary quality management





 







2.2.7





Knowledge of work organization and job design















 









2.3









Communication







 







2.3.1





Writing of standard letters to concrete specifications and general information





 







2.3.2





Working with forms and forms





 







2.3.3





Language and proper mode of expression (German and foreign language)





 







2.3.4





Lead by targeted calls (German - and course)





 







2.3.5





Customer, patient and employee-oriented communications





 







2.3.6





Knowledge of proper attitude toward clients, contractors, customers, parties, clients or suppliers





 







2.3.7





Relevant correspondence work, work with incoming and output drop, evidence and records





 







2.3.8















Knowledge of relevant foreign language terms





 







2.3.9















Basic knowledge of the sector and customary means and ways of marketing, advertising and public relations





Knowledge of the sector and customary means and ways of marketing, advertising and public relations





 







2.3.10















Assisting in the care and advice to customers, clients, patients, or parties





 









2.4









EDP







 







2.4.1





Basic knowledge of the structure of business computing (application and task of computing in the operational organisation such as word processing, calculation, order management, accounting and warehousing)





Knowledge of the structure of business computing (application and task of computing in the operational organisation such as word processing, calculation, order management, accounting and warehousing)















 







2.4.2















Knowledge and application of the operational institutions of EDP (hardware, software, and operating systems)





 







2.4.3















Perform workplace-specific computer applications (such as word processing, spreadsheet, Internet, e-mail, accounting, expediting and storage)





 







2.4.4





Basic knowledge of the status and the development of new workplace-specific applications of computing





 







2.4.5





Basic knowledge of data protection





 







2.4.6





Creating and maintaining text modules and address files





 









3









Procurement and supply (equipment, materials, goods, services)







 









3.1









Procurement







 







3.1.1





Basic knowledge about the sector and company-specific procurement opportunities and the identification of needs





Knowledge of industry and company-specific procurement opportunities and the organisational implementation of procurement















 







3.1.2

























Assisting in the identification of needs





 







3.1.3















Preparation of and participation in orders





Carrying out orders





 








3.1.4















Collection, edit and test services, testing of order confirmations





 







3.1.5















Monitoring of delivery dates





Measures in case of delay in delivery





 









3.2









Offered







 







3.2.1





The operational values of (goods products, services)





 







3.2.2





Knowledge of industry-specific goods labelling, standards and product declaration or framework for operational performance





 







3.2.3















Assisting in the creation of offered and/or information on the operational performance





 









4









Management accounting







 









4.1









Cost accounting and pricing







 







4.1.1















Basic knowledge of the operating costs, their influence and their impact on the profitability or efficiency





 







4.1.2















Basic knowledge about the cost accounting, costing and budgeting















 







4.1.3















Work on costing work and/or budget preparation





 









4.2









Taxes, duties and payroll accounting







 







4.2.1















Basic knowledge of the operating-specific taxes and duties





 







4.2.2















Basic knowledge of the information of the wage and salary accounting





 









4.3









Accounting







 







4.3.1





Basic knowledge of tasks and functions of the operational accounting





Knowledge of the tasks and functions of operational accounting





 







4.3.2















Basic knowledge of computer-aided processes in business accounting





Knowledge of the computer-aided processes in the operational accounting





 







4.3.3















Basic knowledge of meaning and task of physical inventory and inventory





 







4.3.4















Participation in the inventory or inventory





 







4.3.5





Performing operational accounting types, collecting, testing and controlling data





 







4.3.6





Preparation of documents for the allocation















 









4.4









Payment traffic







 







4.4.1





Basic knowledge of the payment transactions with suppliers and customers, authorities, post, money - credit institutions





Knowledge of company-specific payment transactions with suppliers, customers, authorities, post, money and banks





 







4.4.2





Basic knowledge of cash management and cash book





Knowledge of cash management





 







4.4.3

























Participation in payment transactions





 







4.4.4

























Knowledge of the customary procedure for late payment, reminder system





 









4.5









Accounting







 







4.5.1





Basic knowledge of the operating accounts and the corporate accounting documents

























 







4.5.2





Basic knowledge of postings and assignments; Perform simple, relevant work





Corporate booking work and create analyses and statistics





 







4.5.3















Knowledge of the unit kontenrahmens





 









5









Advanced beginner









5.1






Basic knowledge of the corporate ERP system, the procurement and purchasing system





Goods assume, test weight, amount and visible signs of damage and operational measures





Determine workplace-related goods required







5.2





Knowledge of organizational and economic interaction of accommodation with the gastronomic function of operation







5.3





Knowledge and application of the rules to the personnel and operational hygiene (HACCP)







5.4















Knowledge of reservation and hotel systems







5.5















Knowledge of important agreements in connection with the procurement as conditions of purchase, delivery and payment







5.6















Basic knowledge about the company-specific shopping-related legal provisions







5.7















Knowledge of specific quality attributes for procurement of food, beverages, laundry and Gebrauchsmittel of the floor and other supplies







5.8















Assist in the verification and processing of orders







5.9





Basic knowledge of the operating-specific sales-related legal provisions



























5.10

























Knowledge of the operational cost accounting and pricing







5.11















Billing









6









Special services of the establishment









6.1





Knowledge of the operational power range and this relevant factors arising from site, guests, competitive situation, utilization, pricing and procurement and sales opportunities







6.2





Knowledge of the structure and function of the hotel journal





Run the hotel journal using software







6.3





Rooms for rent, room price calculation







6.4





Basic knowledge of the floor

















6.5















Basic knowledge of national regulations and international agreements on travel and lodging







6.6















Basic knowledge of sign law, knowledge of the legal provisions applicable for the accommodation







6.7





Knowledge about the structure of day ticket, food and drink menu

















6.8















Assisting in the creation and the calculation of day ticket, food and drink menu







6.9





Knowledge of making and serving simple food

















6.10





Knowledge of the preparation and serving of beverages

















6.11





Basic knowledge of the beverage and bar customer







6.12





Basic knowledge of the classic menu







6.13















Knowledge of culinary events, participation in the preparation of proposals for gastronomic events and assisting in the administration of







6.14















Knowledge of the relevant tax law provisions







6.15















Knowledge of legislation, particularly the right to food









7









Hospitality and advertising









7.1















Reception of the guests





 







7.2















Professional information about local cultural activities, leisure activities, shopping opportunities and tourist attractions





 







7.3















Targeted placement of additional services





 







7.4















Copy of booking tickets, receipts and invoices under application of the operational systems, as well as calculating the sales tax





 







7.5















Processing of cash payments, non-cash payment and payment in foreign currency, operating on the spot









8









Inventory/warehousing









8.1





Perform quantity and condition checks on incoming goods







8.2





Basic knowledge of the storage of fresh and canned foods, beverages and other supplies, in particular the storage temperatures for food and drinks (uninterrupted cold chain, HCCP)















 







8.3






Receiving and identifying goods





 







8.4





Storage of goods in the correct storage location due to specific characteristics





 







8.5















Knowledge of customary receipt and acceptance of goods















 







8.6















Receiving, comparing the goods delivered with delivery documents, work in the treatment of the goods receipt documents





 







8.7















Detecting defects and damage to goods and packaging





Measures for defects and damage to goods and packaging





 







8.8















Basic knowledge of the warranty





 























(2) for the training in the professional knowledge and skills (with particular attention to the operational needs and requirements (on the personality education of the apprentice to make sure to give him the key qualifications required for a specialist with regard to self-competence (such as self-assessment, self-confidence, self-reliance, resilience), social skills (such as openness, teamwork, conflict resolution skills), methodological competence (such as presentation skills, rhetoric in the German language, communication ability in the fundamentals of the English language) and competence for self-directed learning (such as standby)) , Knowledge of methods, ability to choose of appropriate media and materials) to mediate.

In force



§ 4.

 This Regulation shall enter into force January 1, 2004.

Transitional provisions



§ 5.

 (1) which 1089/1994, no. enters hotel and guest business Assistant training regulations, BGBl. without prejudice to the provisions on the examination requirements at the end of December 31, 2003 override.

(2) apprentices, who are trained in the teaching hotel and guest business Assistant at December 31, 2003 can further be trained according to the training regulations listed in paragraph 1.

(3) the lumberyards were placed back in the teaching hotel and guest business wizard according to the training regulations listed in paragraph 1, is on the apprenticeship in the teaching profession full hotel and guest trade Assistant/hotel and guest trade Assistant.

Bartenstein