Key Benefits:
13. Regulation of the Federal Minister for Economic Affairs and Labour, laying down training rules for the profession of travel agent/travel agent
On the basis of the § 8 of the Professional Law, BGBl. No 142/1969, last amended by the Federal Law BGBl. I No 79/2003, will be prescribed:
Teaching profession Travel Agent/travel agent
§ 1. The teaching profession travel agent/travel agent is established with a three-year teaching period.
Professional profile
§ 2. Through vocational training in teaching and vocational training, the trained teacher will be able to carry out the following activities in a professional, independent and self-responsible manner:
1. | offer, sell, organise, reserve and handle travel services and by-products of the travel agent and the service provider; | |||||||||
2. | advise customers on various destinations, means of transport and their tariffs, travel insurance, country-specific requirements and conditions, including in a foreign language; | |||||||||
3. | conduct customer and sales talks, conclude sales, taking into account legal requirements, | |||||||||
4. | Address and handle complaints | |||||||||
5. | carry the relevant correspondence, including in English, | |||||||||
6. | issue ticketing and travel documents, as well as relevant confirmations and invoices, complete forms and carry out payment work (also conversion of foreign currencies), | |||||||||
7. | participate in the planning and implementation of promotional measures and in the preparation of travel catalogues and prospectuses; | |||||||||
8. | carry out administrative work using operational information and communication systems; | |||||||||
9. | participate in the operational accounting and cost calculation; | |||||||||
10. | provide, await and evaluate statistics, files and maps. | |||||||||
Professional training
§ 3. (1) The following training course will be defined. The skills and knowledge mentioned are to be conveyed at the latest in the course of the course of the course of the course of the course of the course of the course, at the latest, in such a way as to enable the teaching to carry out qualified activities within the meaning of the professional profile, which includes, in particular, independent planning, transmission, control and optimisation.
Pos. | 1. Teaching year | 2. Teaching year | 3. Teaching year |
1 | Teaching | ||
1.1 | Economic position of the teaching company | ||
1.1.1 | The basic knowledge of the organisation, communication, tasks and supply of services arising from the position of the company in the respective economic area | knowledge of the organisation, communication, tasks and services arising from the position of the company in the respective economic area | |
1.1.2 | Basic knowledge of the industry and its relations with the rest of the economy | – | – |
1.1.3 | – | knowledge of the market position, operational contacts with the respective contracting authorities, contractors, customers, parties, patients or clients and their behaviour | |
1.1.4 | – | knowledge of the location inflows and customer behaviour relevant to the operation | |
1.1.5 | – | knowledge of the legal form and basic knowledge of the specific legislation, as well as of the resulting tasks of teaching | |
1.2 | Facilities, occupational safety, accident prevention and environmental protection | ||
1.2.1 | knowledge and proper application of operational facilities and technical equipment and tools | ||
1.2.2 | knowledge of accident hazards, first aid measures, and relevant safety regulations and other relevant provisions to protect life and health | ||
1.2.3 | Basic knowledge of regulatory oversight bodies, social security and representative bodies, as well as the subject-matter of labour law | ||
1.2.4 | Knowledge of ergonomic design of the workplace | ||
1.2.5 | knowledge of the prevention, environmental separation and disposal of waste and residual substances in operation | ||
1.2.6 | knowledge and application of operational rules on hygiene and fire prevention | – | – |
1.3 | Training in the dual system | ||
. | knowledge of the obligations arising from the teaching contract (Articles 9 and 10 of the Law on vocational training) | ||
1.3.2 | knowledge of the content and purpose of training and of essential training opportunities | ||
2 | Administration, organisation, communication and computer | ||
2.1 | Administration | ||
2.1.1 | knowledge of the organisational structure, tasks, responsibilities and links of each operating area and the relationship with non-operational companies | ||
2.1.2 | knowledge of operational processes | ||
2.1.3 | Application of files, statistics, maps and files | ||
2.1.4 | – | Evaluation of operational statistics and reports and decision-oriented evaluation of results | |
2.2 | Organisation and Quality | ||
2.2.1 | Professional and functional use and care of operational, administrative, organisational, work and communication tools | ||
2.2.2 | – | – | knowledge of the risks arising from the working environment, their insurance opportunities and behaviour in the event of damage |
2.2.3 | – | knowledge of the operating treatment and behaviour of complaints or complaints | How to deal with complaints or complaints |
2.2.4 | – | Basic knowledge about the supply of rail, mail, other transport modes and communication facilities | |
2.2.5 | Administration and organisation of appointments and/or missions as well as preparation and follow-up of negotiations and meetings | ||
2.2.6 | Basic knowledge of quality | knowledge of operating quality management | |
2.2.7 | knowledge of work organisation and work design | – | |
2.3 | Communication | ||
2.3.1 | Letter of concrete disclosure and general information, letter of standard letters | ||
2.3.2 | Work with forms and printing | ||
2.3.3 | Language and professional expression (German and alien) | ||
2.3.4 | Leading of targeted talks (German and non-German) | ||
2.3.5 | Customer, patient and employee-oriented communication | ||
2.3.6 | knowledge of the professional behaviour of contracting authorities, contractors, customers, parties, clients or suppliers | ||
2.3.7 | Relevant correspondence, Postal and Preparatory Work, Deposit, Evidence and Registertratur | ||
2.3.8 | – | knowledge of the specialist language messages | |
2.3.9 | – | Basic knowledge of the sector and operational resources and opportunities of marketing, advertising and publicity | knowledge of industry and operational means and possibilities of marketing, advertising and publicity |
2.3.10 | – | Participation in the care and advice of customers, clients, patients or parties | |
2.4 | computer | ||
2.4.1 | Basic knowledge about the structure of operational computer (application and task of computer in the operating organisation such as text processing, calculation, ordering, accounting and storage) | knowledge of the structure of operational computer (application and task of computer in the operating organisation such as text processing, calculation, ordering, accounting and storage) | – |
2.4.2 | – | knowledge and application of computer equipment (hard, software and operating systems) | |
2.4.3 | – | Implementing workplace-specific computer applications (such as text processing, limeing, Internet, e-mail, accounting, timing monitoring and storage) | |
2.4.4 | Basic knowledge of the state and development of new workplace-specific applications of computer | ||
2.4.5 | Basic knowledge about data protection | ||
2.4.6 | Create and wait text building stones and address files | ||
3 | procurement and offer (work, material, goods, services) | ||
3.1 | Procurement | ||
3.1.1 | Basic knowledge of sector and operational procurement opportunities and the identification of needs | knowledge of sector and operational procurement opportunities and organisational implementation of procurement | – |
3.1.2 | – | – | Contribute to identifying needs |
3.1.3 | – | Preparation and participation in orders | Introduction of orders |
3.1.4 | – | Acquiring, handling and testing of tenders, testing of order confirmations | |
3.1.5 | – | Monitoring of delivery dates | Measures in case of delivery |
3.2 | An | ||
3.2.1 | knowledge of operational services (Wars, Products, Services) | ||
3.2.2 | knowledge of sector-specific product labels, standards and product declaration and/or frameworks for operational performance | ||
3.2.3 | – | Participation in the creation of ancillary and/or information on operational services | |
4 | Business accounting | ||
4.1 | Cost calculation and calculation | ||
4.1.1 | – | Basic knowledge of operational costs, their impact on profitability and/or efficiency | |
4.1.2 | – | Basic knowledge of cost calculation, calculation and/or budget production | – |
4.1.3 | – | Participation in Kalkulation work and/or budget production | |
4.2 | Taxation, levies and wage bills | ||
4.2.1 | – | Basic knowledge of operating taxes and levies | |
4.2.2 | – | Basic knowledge about the information of wage and salary transfer | |
4.3 | Accounting | ||
4.3.1 | Basic knowledge of the tasks and function of business accounting | knowledge of the tasks and function of the business account | |
4.3.2 | – | Basic knowledge of computer-based processes in business accounting | knowledge of computer-based processes in operational accounting |
4.3.3 | – | Basic knowledge of the importance and role of the inventur and inventory | |
4.3.4 | – | Working with Inventor or taking stock | |
4.3.5 | Conducting business accounting types, collecting, testing and controlling data | ||
4.3.6 | Preparing documents for the transfer | – | |
4.4 | Payments | ||
Mr. | Basic knowledge of payments with suppliers, customers, authorities, postal, money and credit institutions | knowledge of business-specific payments with suppliers, customers, authorities, postal, money and credit institutions | |
4.4.2 | Basic knowledge about Kassaduction and Kassabook | knowledge of Kassaduction | |
4.4.3 | – | – | Participation in payments |
4.4.4 | – | – | knowledge of the operating procedure for late payment, payment |
4.5 | Accounting | ||
4.5.1 | Basic knowledge of the operational accounting and booking documents | – | – |
4.5.2 | basic knowledge of bookings and contingency; Facilitating, relevant work | Operating booking and production of evaluations and statistics | |
4.5.3 | – | Knowledge of the Single Account Framework | |
5 | Advanced basic knowledge | ||
5.1 | – | knowledge of the travel agency regulation (RSV) | |
5.2 | Leading sales talks: Identifying customer needs and wishes, removing sales arguments, taking into account customer questions and objections | ||
5.3 | – | knowledge of important procurement agreements such as shopping conditions, delivery and payment conditions | |
5.4 | – | Basic knowledge of the business-related, legal provisions | |
5.5 | – | Participation in the confirmation and resolution of orders | |
5.6 | Basic knowledge of the commercial-related legal provisions | – | – |
5.7 | – | – | knowledge of operational cost calculation and calculation |
5.8 | – | Factsheet | |
6 | Special services of the holding | ||
6.1 | Basic knowledge of the tariffs, timetables and ticket prices required for sale | knowledge of the tariffs, timetables and ticket prices required for the sale of in and abroad | |
6.2 | Basic knowledge of the types of travel according to means of transport, organisational forms and purposes | knowledge of the types of travel according to means of transport, organisational forms and purposes | |
6.3 | – | knowledge of foreign travel agencies and contractors | |
6.4 | Basic knowledge of the most important transport links, climate zones, traffic restrictions and season times of the most important tourist areas | knowledge of the important transport links, climate and political conditions, barriers to traffic, and seasonal times in the most important in and foreign tourist areas and in the areas and destinations corresponding to the offer of services | |
6.5 | – | Basic knowledge of national provisions and international agreements on travel and accommodation | |
6.6 | Co-operation with the beech and stamping of ticketing, passage documents and space reservations and their reservation, including taking into account operational computer-based systems | – | |
6.7 | – | Book, ticketing and ticketing, passage documents and space reservations, also taking into account operational computer-based systems | |
6.8 | Co-operation in the gift and lease of vouchers (Vouchers) for the accommodation and other supplementary services, including taking into account operational computer-based systems | – | |
6.9 | – | Book and copy of vouchers (Vouchers) for accommodation and other supplementary services, including taking into account the operational computer-based systems | |
6.10 | Working on the billing of ticketing, passage documents, space reservations and vouchers (Vouchers), also taking into account operational computer-based systems | – | |
6.11 | – | – | billing of ticketing, passage documents, space reservations and vouchers (Vouchers) also taking into account operational computer-based systems |
6.12 | – | Working with the conclusion and settlement of sector-specific insurance | |
6.13 | Basic knowledge of the main passport, visa, foreign exchange, customs and sanitary regulations | knowledge of important passport, visa, foreign exchange, customs and health regulations | |
6.14 | Basic knowledge of general travel conditions, exercise rules and relevant provisions of consumer protection | knowledge of general travel conditions, exercise rules and relevant provisions of consumer protection | |
6.15 | Basic knowledge of the most essential elements of the contracts with transport and accommodation providers | knowledge of the essential elements of the Treaties with carriers in the field of accommodation and transport in national and international sectors | |
6.16 | Basic knowledge about travel agencies and travel events | Information about travel agencies and travel events | |
6.17 | – | knowledge of the tasks of travel agents | |
7 | Customer care and advertising | ||
7.1 | – | Application of booking certificates, documents and invoices using the operating computer systems and counting of VAT | |
7.2 | – | Recovery of cash, intangible payment and payment in foreign currency, using Kassa | |
8 | Customer care and advertising | ||
8.1 | – | Targeted offers of additional services | |
8.2 | – | Participation in the preparation of catalogues and prospectuses | |
8.3 | – | Participation in the planning, organisation and implementation of promotional and sales promotion measures | |
8.4 | Basic knowledge about the main destinations, transport connections and climate areas | knowledge of the main destinations, transport links and climate areas | |
8.5 | Basic knowledge about the main destinations and cultural realities | knowledge of the main destinations and cultural realities | |
8.6 | Understanding economic, social and environmental links | ||
8.7 | knowledge of topography using maps and other sources of information | ||
(2) Training in professional knowledge and skills is (with particular attention to the operational requirements and requirements (on the personal training of the apprentices) to respect the key skills required for a professional force (such as openness, team capacity, conflictability), self-sufficiency (such as self-assessment, self-confidence, self-confidence, congestion), methods competence (such as presentationability, rhetoric in German language, understandingability in the basic English language guidelines) and competence for self-learning (such as readiness, knowledge of methods, ability to offer appropriate media)
In-power
§ 4. This Regulation will enter into force on 1 January 2004.
Transitional provisions
§ 5. (1) The travel agent's training rules, BGBl. II No 317/1991, expires 31 December 1991 December 2003.
(2) Apprenticeships, In the teaching profession, travel agents can be trained in accordance with the training order referred to in paragraph 1.
(3) The teaching periods, which in the teaching profession travel agent according to the in paragraph. 1 of the above mentioned training rules are fully calculated on the teaching period in the course of the travel agent/travel agent.
Bartenstein
