Pos.

1. Year of Teacher

2. Year of Teacher

3. Year of Teacher

1

The teaching establishment

1.1

Economic position of the teaching staff

1.1.1

Basic knowledge of the organisation, communication, tasks and range of services arising from the position of the holding in the respective economic sector

Knowledge of the organisation, communication, tasks and services provided by the company's position in the respective economic sector

1.1.2

Basic knowledge of the industry position and its relations with the rest of the economy

-

-

1.1.3

-

Knowledge of the market position, the company-specific contacts with the respective clients, contractors, customers, parties, patients or clients and their behaviour

1.1.4

-

Knowledge of the location factors and customer behavior that are relevant to the operation

1.1.5

-

Knowledge of the legal form and basic knowledge of the specific legislation, as well as the consequent tasks of the teaching establishment

1.2

Facilities, occupational safety, accident prevention and environmental protection

1.2.1

Knowledge and function-oriented application of operational facilities and technical equipment and tools

1.2.2

Knowledge of the risks of accidents, first aid measures, safety rules and other relevant provisions for the protection of life and health

1.2.3

Basic knowledge of regulatory bodies, social insurance and advocacy groups, as well as the statutory provisions on labour law

1.2.4

Knowledge of the ergonomic design of the workplace

1.2.5

Knowledge of the avoidance, environmentally sound separation and disposal of waste and residues arising during operation

1.2.6

Knowledge and application of operational rules on hygiene and fire prevention

-

-

1.3

Training in the dual system

1.3.1

Knowledge of the obligations arising from the apprenticeship contract (§ § 9 and 10 of the Vocational Training Act)

1.3.2

Knowledge of the content and aim of the training, as well as essential training opportunities in this area

2

Administration, organization, communication and IT

2.1

Administration

2.1.1

Knowledge of the organizational structure, tasks, responsibilities and relationships of the individual operating areas and the relationships with non-operational companies

2.1.2

Knowledge of operational workflows

2.1.3

Creation, keeping and archiving of files, statistics, files and files

2.1.4

-

Evaluation of operational statistics and reports and decision-oriented evaluation of the results

2.2

Organisation and quality

2.2.1

Functional and functional use and maintenance of the operational, office-technical organization, work and communication equipment

2.2.2

-

-

Knowledge of the risks arising from the working environment, their insurance options and behaviour in the event of damage

2.2.3

-

Knowledge of the usual treatment and behaviour in case of complaints or complaints

Assist in the treatment of complaints or complaints

2.2.4

-

Basic knowledge of the services offered by train, post, other modes of transport and communication facilities

2.2.5

Administration and organization of appointments and/or business trips as well as pre-and post-processing of negotiations and meetings

2.2.6

Basic knowledge of quality systems

Knowledge of the usual quality management

2.2.7

Knowledge of work organisation and work design

-

2.3

Communication

2.3.1

Writing according to specific requirements and general information, writing of standard letters

2.3.2

Working with forms and pre-forms

2.3.3

Language and professional expression (German and foreign language)

2.3.4

Conduct of targeted discussions (German and foreign languages)

2.3.5

Customer-, patient-and employee-oriented communication

2.3.6

Knowledge of professional conduct towards clients, contractors, customers, parties, clients or suppliers

2.3.7

Relevant correspondence work, work at post office and exit, filing, evidence and registry

2.3.8

-

Knowledge of the subject-specific foreign-language technical expressions

2.3.9

-

Basic knowledge of the usual means and possibilities of marketing, advertising and public relations

Knowledge of the usual means and possibilities of marketing, advertising and public relations in the industry and business

2.3.10

-

Participate in the supervision and advice of clients, clients, patients or parties

2.4

EDV

2.4.1

Basic knowledge of the structure of the company EDP (application and task of the EDP in the operating organisation such as word processing, calculation, ordering, accounting and warehousing)

Knowledge of the structure of the EDP (Application and Task of the EDP in the operational organisation such as word processing, calculation, ordering, accounting and warehousing)

-

2.4.2

-

Knowledge and application of the operational facilities of the EDP (hardware, software and operating systems)

2.4.3

-

Perform workstation-specific EDP applications (such as word processing, calculation, internet, e-mail, accounting, appointment monitoring and filing)

2.4.4

Basic knowledge of the state and the development of new job-specific applications of the EDP

2.4.5

Basic knowledge of data protection

2.4.6

Creating and waiting of text modules and address files

3

Procurement and supply (work equipment, materials, goods, services)

3.1

Procurement

3.1.1

Basic knowledge of the industry and business-specific procurement opportunities and the identification of needs

Knowledge of the industry and company-specific procurement opportunities and the organisational implementation of procurement

-

3.1.2

-

-

Assisting in the identification of needs

3.1.3

-

Preparation of and participation in orders

Order Orders

3.1.4

-

Obtaining, editing and checking offers, checking order confirmations

3.1.5

-

Monitoring delivery dates

Measures in the event of delay in delivery

3.2

Anbot

3.2.1

Knowledge of operational services (goods, products, services)

3.2.2

Knowledge of the industry-specific product labelling, standards and product declaration and/or framework conditions for operational performance

3.2.3

-

Participate in the creation of anbots and/or information on the company's services

4

Operational accounting

4.1

Cost calculation and calculation

4.1.1

-

Basic knowledge of the operational costs, their impact and their impact on profitability and/or efficiency

4.1.2

-

Basic knowledge of cost accounting, calculation and/or budgeting

-

4.1.3

-

Participate in calculation work and/or budgeting

4.2

Taxes, levies and payroll accounting

4.2.1

-

Basic knowledge of operating taxes and charges

4.2.2

-

Basic knowledge of the information on payroll and payroll accounting

4.3

Accounting

4.3.1

Basic knowledge of the tasks and function of the operating accounting system

Knowledge of the tasks and function of the operating accounting system

4.3.2

-

Basic knowledge of computer-aided processes in company accounting

Knowledge of computer-aided processes in company accounting

4.3.3

-

Basic knowledge of the importance and task of inventories and inventory

4.3.4

-

Participation in the inventory or inventory

4.3.5

Carrying out operational billing, collecting, checking and controlling data

4.3.6

Preparing documents for offsetting

-

4.4

Payment transactions

4.4.1

Basic knowledge of payment transactions with suppliers, customers, authorities, postal services, money and credit institutions

Knowledge of operations-specific payment transactions with suppliers, customers, authorities, postal services, money and credit institutions

4.4.2

Basic knowledge of Kassaführung and Kassabuch

Knowledge of the cassae

4.4.3

-

-

Participation in payment transactions

4.4.4

-

-

Knowledge of the usual procedure in the event of late payment, madness

4.5

Accounting

4.5.1

Basic knowledge of the company accounting and the company accounting documents

-

-

4.5.2

Basic knowledge of bookings and quotations; performing simple, relevant work

Company booking work and creation of evaluations and statistics

4.5.3

-

Knowledge of the single account framework

5

Advanced basic knowledge

5.1

Basic knowledge of the Austrian legal system; structure of the administrative and judicial structure

-

5.2

-

Knowledge of important agreements in connection with procurement, such as purchasing conditions, delivery and payment conditions

5.3

-

Basic knowledge of the company-specific, purchasing-related, legal provisions

6

Special knowledge of the public administration

6.1

Receive the customers and parties

6.2

Knowledge of the creation of operational performance

Consulting and support of customers and parties in the preparation or processing of operational services

6.3

Knowledge of the usual handling of complaints, complaints and objections

Cooperate in the treatment of complaints, complaints and objections

6.4

Knowledge of the phased structure of the legal system and of the legislation and its institutions

6.5

Basic knowledge of the federal constitution, the state constitution and/or the legal basis of the training company

6.6

Basic knowledge of the European Union, its institutions and tasks

Knowledge of the structure and bodies of the European Union

6.7

Basic knowledge of the European Union's directives and their origin

6.8

Basic knowledge of the structure of the administration and its legal basis

6.9

Basic knowledge of official documents and shields

Knowledge of official records and shields

6.10

-

-

Basic knowledge of deadlines and deposits

6.11

Knowledge of the tasks and authorities in the administration in the training establishment

6.12

Knowledge of the archiving and handling of files in the training company

6.13

Basic knowledge of public sector accountancy

Knowledge of the public sector accounting system of the public sector

6.14

Knowledge of the respective institutions of financial management and of their tasks

6.15

-

Basic knowledge of the camera system, Doppik and the phase accounting

6.16

-

Basic knowledge of the call for tenders