Pos.

1. Year of Teacher

2. Year of Teacher

3. Year of Teacher

1

The teaching establishment

1.1

Economic position of the teaching staff

1.1.1

Basic knowledge of the organisation, communication, tasks and range of services arising from the position of the holding in the respective economic sector

Knowledge of the organisation, communication, tasks and services provided by the company's position in the respective economic sector

1.1.2

Basic knowledge of the industry position and its relations with the rest of the economy

-

-

1.1.3

-

Knowledge of the market position, the company-specific contacts with the respective clients, contractors, customers, parties, patients or clients and their behaviour

1.1.4

-

Knowledge of the location factors and customer behavior that are relevant to the operation

1.1.5

-

Knowledge of the legal form and basic knowledge of the specific legislation, as well as the consequent tasks of the teaching establishment

1.2

Facilities, occupational safety, accident prevention and environmental protection

1.2.1

Knowledge and function-oriented application of operational facilities and technical equipment and tools

1.2.2

Knowledge of the risks of accidents, the implementation of the first aid measures and the relevant safety rules and the other relevant provisions for the protection of life and health

1.2.3

Knowledge of regulatory bodies, social insurance and advocacy groups, as well as the labour law provisions which are subject to the law

1.2.4

Knowledge of the ergonomic design of the workplace

1.2.5

Knowledge of the avoidance, environmentally sound separation and disposal of waste and residues arising during operation

1.2.6

Knowledge and application of operational rules on hygiene and fire prevention

-

-

1.3

Training in the dual system

1.3.1

Knowledge of the obligations arising from the apprenticeship contract (§ § 9 and 10 of the Vocational Training Act)

1.3.2

Knowledge of the content and aim of the training, as well as essential training opportunities in this area

2

Administration, organization, communication and IT

2.1

Administration

2.1.1

Knowledge of the organizational structure, tasks, responsibilities and relationships of the individual operating areas and the relationships with non-operational companies

2.1.2

Knowledge of operational workflows

2.1.3

Creation, keeping and archiving of files, statistics, files and files

2.1.4

-

Evaluation of operational statistics and reports and decision-oriented evaluation of the results

2.2

Organisation and quality

2.2.1

Functional and functional use and maintenance of the operational, office-technical organization, work and communication equipment

2.2.2

-

-

Knowledge of the risks arising from the working environment, their insurance options and behaviour in the event of damage

2.2.3

-

Knowledge of the usual treatment and behaviour in case of complaints or complaints

Assist in the treatment of complaints or complaints

2.2.4

-

Basic knowledge of the services offered by train, post, other modes of transport and communication facilities

2.2.5

Administration and organization of appointments and/or business trips as well as pre-and post-processing of negotiations and meetings

2.2.6

Basic knowledge of quality systems

Knowledge of the usual quality management

2.2.7

Knowledge of work organisation and work design

-

2.3

Communication

2.3.1

Writing according to specific requirements and general information, writing of standard letters

2.3.2

Working with forms and pre-forms

2.3.3

Language and professional expression (German and foreign language)

2.3.4

Conduct of targeted discussions (German and foreign languages)

2.3.5

Customer-, patient-and employee-oriented communication

2.3.6

Knowledge of professional conduct towards clients, contractors, customers, parties, clients or suppliers

2.3.7

Relevant correspondence work, work at post office and exit, filing, evidence and registry

2.3.8

-

Knowledge of the subject-specific foreign-language technical expressions

2.3.9

-

Basic knowledge of the usual means and possibilities of marketing, advertising and public relations

Knowledge of the usual means and possibilities of marketing, advertising and public relations in the industry and business

2.3.10

-

Participate in the supervision and advice of clients, clients, patients or parties

2.4

EDV

2.4.1

Basic knowledge of the structure of the company EDP (application and task of the EDP in the operating organisation such as word processing, calculation, ordering, accounting and warehousing)

Knowledge of the structure of the EDP (Application and Task of the EDP in the operational organisation such as word processing, calculation, ordering, accounting and warehousing)

-

2.4.2

-

Knowledge and application of the operational facilities of the EDP (hardware, software and operating systems)

2.4.3

-

Perform workstation-specific EDP applications (such as word processing, calculation, internet, e-mail, accounting, appointment monitoring and filing)

2.4.4

Basic knowledge of the state and the development of new job-specific applications of the EDP

2.4.5

Basic knowledge of data protection

2.4.6

Creating and waiting of text modules and address files

3

Procurement and supply (work equipment, materials, goods, services)

3.1

Procurement

3.1.1

Basic knowledge of the industry and business-specific procurement opportunities and the identification of needs

Knowledge of the industry and company-specific procurement opportunities and the organisational implementation of procurement

-

3.1.2

-

-

Assisting in the identification of needs

3.1.3

-

Preparation of and participation in orders

Order Orders

3.1.4

-

Obtaining, editing and checking offers, checking order confirmations

3.1.5

-

Monitoring delivery dates

Measures in the event of delay in delivery

3.2

Anbot

3.2.1

Knowledge of operational services (goods, products, services)

3.2.2

Knowledge of the industry-specific product labelling, standards and product declaration and/or framework conditions for operational performance

3.2.3

-

Participate in the creation of anbots and/or information on the company's services

4

Operational accounting

4.1

Cost calculation and calculation

4.1.1

-

Basic knowledge of the operational costs, their impact and their impact on profitability and/or efficiency

4.1.2

-

Basic knowledge of cost accounting, calculation and/or budgeting

-

4.1.3

-

Participate in calculation work and/or budgeting

4.2

Taxes, levies and payroll accounting

4.2.1

-

Basic knowledge of operating taxes and charges

4.2.2

-

Basic knowledge of the information on payroll and payroll accounting

4.3

Accounting

4.3.1

Basic knowledge of the tasks and function of the operating accounting system

Knowledge of the tasks and function of the operating accounting system

4.3.2

-

Basic knowledge of computer-aided processes in company accounting

Knowledge of computer-aided processes in company accounting

4.3.3

-

Basic knowledge of the importance and task of inventories and inventory

4.3.4

-

Participation in the inventory or inventory

4.3.5

Carrying out operational billing, collecting, checking and controlling data

4.3.6

Preparing documents for offsetting

-

4.4

Payment transactions

4.4.1

Basic knowledge of payment transactions with suppliers, customers, authorities, postal services, money and credit institutions

Knowledge of operations-specific payment transactions with suppliers, customers, authorities, postal services, money and credit institutions

4.4.2

Basic knowledge of Kassaführung and Kassabuch

Knowledge of the cassae

4.4.3

-

-

Participation in payment transactions

4.4.4

-

-

Knowledge of the usual procedure in the event of late payment, madness

4.5

Accounting

4.5.1

Basic knowledge of the company accounting and the company accounting documents

-

-

4.5.2

Basic knowledge of bookings and quotations; performing simple, relevant work

Company booking work and creation of evaluations and statistics

5

Advanced basic knowledge

5.1

Conduct sales discussions: identify customers ' needs and wishes, derive sales arguments, take into account customer questions and objections.

5.2

-

Knowledge of important agreements in connection with procurement, such as purchasing conditions, delivery and payment conditions

5.3

-

Basic knowledge of the business-specific purchasing-related, legal provisions

5.4

Knowledge of the various transport modes and their technical conditions

5.5

-

Assist in the confirmation and processing of orders

5.6

Basic knowledge of the business-specific sales-related legal provisions

-

-

5.7

-

Knowledge of industry and business-specific possibilities for the procurement of transport services, storage services and forwarding services; knowledge of their organisational implementation

5.8

-

-

Knowledge of the company-specific cost accounting and calculation

5.9

-

Knowledge of the ongoing control of the economic efficiency of operational performance

Take part in the ongoing control of the economic efficiency of the operating performance

5.10

-

Basic knowledge of controlling

5.11

-

Billing

6

Special services of the company

6.1

Knowledge of the main national and international transport routes

6.2

Knowledge of the operational management of the sale of the freight forwarding services

6.3

-

Freight calculation for the mode of transport used by the holding

6.4

Handling of tariffs and knowledge of the tariff system

6.5

-

Participation in the financial statements and invoicing of industry-specific insurance (transport insurance, storage insurance, liability insurance, freight carriage insurance)

6.6

Basic knowledge of the main relevant provisions of commercial law, commercial law, traffic law, transport law and insurance law

-

6.7

-

Knowledge of the most important relevant provisions of customs law, foreign trade law and labour law, including the related goods

6.8

Basic knowledge of the Austrian Spedier Terms and Conditions (AÖSp) and the forwarding insurance (SVS)

Knowledge of the Austrian Spedider Terms and Conditions (AÖSp) and the forwarding insurance (SVS)

6.9

-

Knowledge of the main supply and payment clauses in trade with regard to the supply of goods and the handling of transport operations

7

Storage/Storage

7.1

Knowledge of the warehouse logistics concept, the warehouse organisation and the flow of goods during operation

-

7.2

-

Basic knowledge of the relationships in the inter-company flow of goods

-

7.3

-

Knowledge of and cooperation in the development of warehouse logistics concepts

7.4

Knowledge of the industry, operating and product-specific storage regulations

7.5

Carry out quantities and condition checks on goods received

7.6

Basic knowledge of goods, receipts and values

Knowledge of the management and control of stocks

-

7.7

-

Assist in the management and control of storage stocks, determination of the storage requirements and monitoring of the inventory, using operating computer systems

7.8

Basic knowledge of the company's warehouse organisation and the proper storage of goods

-

-

7.9

-

Knowledge of the relevant provisions relating to the storage, handling and transport of dangerous goods

7.10

-

-

Basic knowledge of the handling of temperature-sensitive goods during storage and transport

7.11

Basic knowledge of the handling of goods and their loading equipment during storage and transport, including the associated goods

-

7.12

-

Basic knowledge of special modes of transport and conditions (e.g. B. Furniture and transport transport, art transport, heavy transport)

-

8

Customer care and advertising

8.1

Knowledge of logistical processes and logistics systems

-

8.2

Knowledge of the process design of logistic services

-

8.3

Knowledge of cross-blink logistical relationships

-

8.4

-

Knowledge and application of analytical methods

8.5

-

Participation in the implementation of logistics projects

8.6

-

Elaboration of key figures, measurement and monitoring of productivity

8.7

-

-

Knowledge and application of management techniques (e.g. Time management, project management, risk management, etc.)

8.8

-

-

Perform presentations before customers with the help of information technology tools

8.9

Knowledge of the basic principles necessary for the performance of logistical tasks, such as transport routes, transport conditions, modes of transport of the various modes of transport

8.10

-

Knowledge of the possibilities for the procurement of logistical services

8.11

-

Knowledge and application of procurement logistical measures, including appropriate information technology tools (such as the Internet)

8.12

-

Knowledge of logistical solutions for goods, information and cash flows in procurement

8.13

Knowledge of cross-blink logistical relationships

-

8.14

Knowledge of the development of logistics concepts

Development of logistics concepts

8.15

Knowledge of the operational logistic services and their position in the logistic chain

8.16

-

-

Basic knowledge of the creation of contracts for logistic services