Final Exam In The Commercial And Administrative Professions

Original Language Title: Lehrabschlussprüfungen in den kaufmännisch-administrativen Lehrberufen

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24 Decree of the Federal Minister for Economic Affairs and labour on the final apprenticeship examination in the commercial and administrative professions

On the basis of articles 8 and 24 of the vocational training Act, Federal Law Gazette No. 142/1969, as last amended by the Federal Act, Federal Law Gazette I no. 79/2003, is prescribed:

Final apprenticeship examination

Outline



§ 1.

 These examination regulations shall apply to the professions:



1 Bank Bank Clerk 2. Accounting 3. Office Office clerk 4. buyers 5 wholesale wholesale clerk 6 hotel and guest trade Assistant / hotel and guest commercial Assistant 7 real estate real estate clerk 8 industry industrial clerk 9 Office Assistant/Office Assistant 10 warehouse logistics 11 freight forwarding logistics 12 mobility service 13 staff services 14 travel agency Assistant/travel Office Assistant 15 freight forwarding clerk 16 insurance insurance clerk 17 administrative assistant/administrative assistant of 18 book and media industry - book and music trade of 19 book and media industry - book and press wholesale of 20 book and media industry - Publisher



§ 2.

 (1) the final apprenticeship examination is divided in a practical and a theoretical exam.

(2) the practical examination includes the items:



a) Office, communication, and Organization (written and oral) b) business process (written and oral) c) technical discussion (oral).

(3) the theoretical exam consists of the items:



a) business computing, accounting and bookkeeping b) Economics, business organization and management (4) which theoretical test is omitted if the candidate has demonstrated the goal of teaching the last class of technical vocational school or the successful completion of a vocational middle or higher school replacement of the apprenticeship.

Practical exam

Office, communication, and organization



§ 3.

 (1) the examination consists of a written and an oral part. It is with a touch.

(2) the written part of the examination has to include the purchase or sale of material and/or goods or services including the associated font and payments and the corresponding updates and to extend on the execution of observations of lack of and complaints.

(3) the examination Board has under consideration on the purpose of the final apprenticeship examination and the requirements of professional practice to provide a written task each test specimen which can be run in 60 minutes.

(4) the examination is to end after 75 minutes.

(5) the test can run also in computerised form where all essential steps for the examination Board must be comprehensible. When evaluating the performance of the test specimen is also on the outer form of the relevant to the selected medium, to make sure on the correct choice of words and on the targeted skills according to the receiver.

(6) section 23 applies in addition for the written work.

(7) the oral part of the examination has to extend the basis of the written exam on related practical issues. This caution is to take on the performance area of the teaching and the peculiarities of the economic sector, is a member of the teaching.

(8) the review will take at least ten minutes for each test specimen. She is to finish after 20 minutes. An extension to a maximum of ten minutes shall be made if otherwise a doubtless assess of the performance of the test specimen is not possible the examination Board in individual cases.

Business process and technical discussion - common provisions

§ 4 (1) has to be written and oral examination in the business process.

(2) the examination Board has for the written part, taking into consideration the purpose of the final apprenticeship examination and the requirements of professional practice to make a task every candidate who runs in 75 minutes. It is to end after 90 minutes. The written work can run also in computerised form where all essential steps for the examination Board must be comprehensible.

(3) the oral part is to place before the entire Commission and has to cover anyway, starting from the written work on the questions related to this work practical evaluation of different. The theme has the purpose of the final apprenticeship examination and the requirements of professional practice to comply with. The test is in the form of a possible living conversation (conversation setting by the portrayal of situations or problems).

(4) the oral part will take at least ten minutes for each test specimen. He is to stop after 15 minutes. An extension to a maximum of ten minutes shall be made if otherwise a doubtless assess of the performance of the test specimen is not possible the examination Board in individual cases.

§ 5 (1) that is technical discussion to place before the entire Commission.

(2) the consultation is to develop practical activities out. The theme has the purpose of the final apprenticeship examination and the requirements of professional practice to comply with. The test is in the form of a possible living conversation with conversation guidelines by portrayal of situations or problems.

(3) in the technical discussion, practical knowledge of the DUT is using technical terms to determine. The candidate shall demonstrate that he can constitute subject-related problems and their solutions, show up for a job-relevant professional backgrounds and establish the procedure for the execution of this order.

(4) the examination should take at least 15 minutes for each test specimen. She is to finish after 20 minutes. An extension to a maximum of ten minutes shall be made if otherwise a doubtless assess of the performance of the test specimen is not possible the examination Board in individual cases.

Business process and technical discussion - provisions for individual teachers



§ 6.

 In addition the following provisions apply to the professions referred to in § 1 for the business process and the consultation:

1 banker / bank merchant's wife

(1) § 4 shall apply to the business process. The written part of the business case has to include the areas of accounting and payments, as well as deposits including the related correspondence.

(2) section 5 applies to the technical discussion. In particular, the areas of accounting, finance including Dunning, are to examine securities business, advertising, as well as the organisation of a credit institution.

2. accounting

(1) § 4 shall apply to the business process. The written part of the business case has running the areas of assignment documents, update business cases, preparations for the annual financial statements, with authorities to cover taxes and duties, as well as correspondence (Forms). In addition, the examination Board of the following sections has to select a task:



a) wage - and salary-related taxes (employer and employee duties), b) wage and payroll, taking into account the settlement of overtime, c) wage and payroll, taking into account the settlement of special payments (vacation pay, Weihnachtsremuneration).

(2) section 5 applies to the technical discussion.

3. Office Clerk / Office merchant's wife

(1) § 4 shall apply to the business process. The written part of the business case has to extend to a font or letter writing on a topic selected by the Audit Commission from one of the following areas.



a) advertising, b) sales promotion, c) customer advice and information, d) sale preparation.

(2) section 5 applies to the technical discussion.

4. buyers

(1) § 4 shall apply to the business process. The written part of the business case has associated correspondence and/or electronic information retrieval, offer testing and a case of procurement of material, involving goods or services, as well as a correspondence-based on performance shortcomings/ecology measures is to extend, on the following topics:



(a) processing of the demand, b) supplier selection, c) execution of requests, d) comparison of offers, e) cancellations and award decision together with the reasons, f) order.

In the context of correspondence related to performance deficiencies/ecology measures two to prove the following skills are after election of the Audit Commission:



(a) measures at offset in relation to the order confirmation, b) action at delivery or delay in performance, c) measures for quality and / or performance defects, d) measures relating to ecology (such as packaging, disposal).

(2) section 5 applies to the technical discussion. The examination has to extend, after election of the Audit Commission on four of the following areas where questions of optimization of purchasing processes to include are:



a workplace computer applications in purchasing, b) measures of controlling in purchasing, c) workflows in sector - and company-specific purchasing, d) corporate purchasing planning, e) operations at the warehouse inventory, f) operational measures relating to ecology, g) operational procedures and measures of purchasing imports, h) of goods and document flow (internal and external logistics).


5. wholesale merchant / wholesale merchant's wife

(1) § 4 shall apply to the business process. The written part of the business case has to include a task including the associated font and payments and to extend to the following areas:



(a) identification of needs, b) procurement, c) receipt and acceptance of goods, d) detection and complaint.

(2) the oral part of the examination has to extend to the following areas:



a) warehousing, b) warehouse organization and storage, c) advertising, d) product presentation and sales promotion, e) sale preparation.

(3) section 5 applies to the expert meeting. The examination has to extend to the following areas under consideration of the product assortment and sales-related legal provisions and professional rules:



a) quality and use-related knowledge on the products of the Department, b) goods groups specific peculiarities of goods of the Department, c) customer advice and information, d) sales, e) initiation of additional sales, f) sales, g) handling of complaints, h) goods delivery and shipping.

6 hotel and guest trade Assistant / hotel and guest business Assistant

(1) § 4 shall apply to the business process. The written part of the examination has to extend to the following areas:



Creation of a) combinations, including calculation and accounting, b) and design of food and beverage including costing, c) preparation of proposals for events including "function sheet" for the handling of service classification and the schedule with all the important information for the employee.

(2) the oral part of the examination has also questions on following areas to include:



(a) professional information about regional and local attractions, artworks and/or events, b) transportation and schedules, c) obtaining tickets, airline tickets and tickets to events and d) professional advice and professional offer of the hotel and additional services.

(3) § 5 this connection applies the expert meeting also questions about food and food customer, drink, bar customer, are to be included with HACCP and occupational hygiene.

7 real estate businessman / real estate merchant's wife

(1) § 4 shall apply to the business process. The written part of the examination has to stretch to two of the following topics:



a) hire of an inventory object, b) creation of a settlement, c) winding-up of an insured event, d) approach to receivables, e) approach with regard to the maintenance of real estate.

(2) section 5 applies to the technical discussion. The examination has to refer in particular to the customer service and support.

8 industrial business / industrial merchant's wife

(1) § 4 shall apply to the business process. The written part of the examination has to cover trade in the industry including the associated font and payments and to extend to the following areas:



a needs assessment of materials and goods, b) materials and procurement, c) acceptance and acquisition of materials and goods, d) customer offer, d) sales.

(2) the oral part of the business process has to extend to the following areas:



(a) advertising and sales promotion, b) sales organization, c) sales, e) initiation of additional sales.

(3) section 5 applies to the expert meeting. The exam has being on sales-related legal provisions and professional rules of the Department, as well as special storage rules carefully to take to extend, to the following areas:



(a) quality and use-related knowledge on the products of the Department, b) goods groups specific peculiarities of goods of the Department (also with regard to the storage of goods), c) customer advice and information.

9 Office Assistant / Office Assistant

(1) § 4 shall apply to the business process. Part of the written test has in particular on the treatment of relevant documents (E.g. Kurrentien, documents), including of related correspondence and the appropriate fees and cost accounting to cover.

(2) section 5 applies to the technical discussion. The examination has to extend to the following areas:



a) interview preparation and professional information, b) preparation of documents for courts, authorities, clients, other parties or their counsel.

10 warehouse logistics

(1) § 4 shall apply to the business process. Written part of the test has become on the creation of part of a warehouse logistics concept - relating to receiving, storage, warehousing or paging - for concrete products, including work planning, to include measures for the safety and health protection at work and the quality control measures.

(2) applies to the expert talk § 5 are questions about relevant environmental protection and waste disposal measures involving.

11 freight forwarding logistics

(1) § 4 shall apply to the business process. Part of the written test has on editing (manualy or computer-based) logistical tasks to extend, with the following areas to consider are:



a) develop of a logistic concept, b) calculation of logistical services.

(2) § apply 5 questions about quality management for the technical discussion, protection measures, relevant safety regulations and accident prevention are to be included.

12 mobility service

(1) § 4 shall apply to the business process. Part of the written test has on the development of customer-specific offerings cover:

(2) section 5 applies to the technical discussion. It is to simulate a situation from the practical activity of the test specimen in the form of a sale or consultation.

13 personnel services

(1) § 4 shall apply to the business process. Part of the written test has choice of DUT on a task in the field of labour supply, to extend the field of employment or the personnel consulting area including the associated font and payments:

(2) section 5 applies to the technical discussion.

14 travel agency Assistant / travel Office Assistant

(1) § 4 shall apply to the business process. The written part of the examination is offered to extend order, booking and invoicing including the associated font and payments. The development of a simple single-package travel is to include.

(2) the oral part of the examination has to extend to the following areas. On sales-related legal terms and conditions of sale carefully to take. Catalogues, tables and/or timetables as to attract papers.



General travel conditions (a) advertising, marketing and promotion, b) c) customer advice and information, d) sales, e) initiation of sales of additional services, f) handling of complaints.

(3) section 5 applies to the expert meeting. The examination has to extend to the following areas:



a) transport geography (essential domestic holiday destinations in the summer and winter tourism, major foreign holiday destinations, essential flight and shipping routes, main axes of European rail and road traffic, City tourism and international business travel, tourist attractions in Austria), b) Organization and travel forms and specific contract types and systems of the exchange rate and tariff system.

15 student / forwarding merchant's wife

(1) § 4 shall apply to the business process. Part of the written test has on editing (manualy or computer-based) to cover the following areas to check are speditioneller tasks:



a) work out a customized offer, b) work of accounting in connection with the sales order (costing billing, processing of customs and Versicherungsmodalitäten).

(2) section 5 applies to the technical discussion. The examination has to extend to the following areas where questions about protective measures, quality management, relevant safety regulations and accident prevention to include are:



a) customs clearance, b) essential import and export provisions including tarifarischer inch customer and product information, c) important domestic and foreign routes, d) customs transitions, e) important transshipment points.

16 insurance / insurance merchant's wife

(1) § 4 shall apply to the business process. Written part of the test focuses on the areas of application review and processing of proposals to include inventory management and change management as well as performance testing and performance processing including the associated font and payments.

(2) the oral part of the examination has to include questions in the following areas:



a) legal bases and conditions of insurance, b) insurance lines, c) pricing.

(3) applies to the expert talk § 5 this connection are in particular in the fields of accounting, debt collection, reminder and action, to check customer consulting, advertising and customer service, organization of an insurance company.

17 Administrative Assistant/Administrative Assistant

(1) § 4 shall apply to the business process. Written part of the test focuses on the operational services, performance testing and complaint, to extend the asset management business pieces including the associated font and payments.


(2) the oral part of the examination has to include questions in the areas of accounting in the public sector and the legal foundations of the management:

(3) section 5 applies to the expert meeting. The test has to cover the topic of customer and party support and has following issues areas to cover.



a) interview preparation and professional information, b) preparation of documents for visitors, customers, parties, c) evaluation of statistics, logs.

18 book and media industry - book and music trade

(1) § 4 shall apply to the business process. Part of the written test has on the creation of a project work related to the book and media industry (manualy or computer-based) including the associated font and payments to cover. The themes have to refer to the purpose of the final apprenticeship examination and the professional practice requirements, taking into consideration the following areas to consider are:



a) merchandising and sales promotion, b) literature and prepare for the oral exam;

(2) the oral exam to cover 02hat issues in the following areas: basic principles of literary art and cultural history, literary concepts, current literature trends.

(3) section 5 applies to the expert meeting. This is by conducting a sale or consultation as lively form and call default by portrayal of situations or problems to be carried out. Following knowledge and skills are integrated to review in the context of the task:



(a) quality and use-related knowledge on the products of the Department, b) special vocational regulations, c) customer advice and information, d) sales, e) bibliography.

19th book and media industry - book and press wholesale

(1) § 4 shall apply to the business process. Part of the written test has on the creation of a project work related to the book and media industry (manualy or computer-based) to cover including the associated font and payments for the presentation and further processing of work orders in the oral exam. The themes have to refer to the purpose of the final apprenticeship examination and the professional practice requirements, taking into consideration the following areas to consider are:



a) procurement, b) receipt and acceptance of goods, c) subscriptions and sales promotion.

(2) section 5 applies to the technical discussion. This is by conducting a sale or consultation as lively form and call default by portrayal of situations or problems to be carried out. Following knowledge and skills are integrated to review in the context of the task:



(a) quality and use-related knowledge on the products of the Department, b) special vocational regulations, c) customer advice and information, d) sales.

20 book and media industry - Publisher

(1) § 4 shall apply to the business process. Part of the written test has on the creation of a project work related to the book and media industry (manualy or computer-based) to cover including the associated font and payments for the presentation and further processing of work orders in the oral exam. The themes have to refer to the purpose of the final apprenticeship examination and the professional practice requirements, taking into consideration the following areas to consider are:



a) calculation, b) production, c) sales promotion, d) literature.

(2) section 5 applies to the technical discussion. This is by conducting a sale or consultation as lively form and call default by portrayal of situations or problems to be carried out. Following knowledge and skills are integrated to review in the context of the task:



(a) publishing products, b) special vocational regulations, c) distribution channels, d) sales.

Theory test

General terms and conditions



§ 7.

 (1) the theoretical test has to be carried out in writing. She can perform together, including the written work of the item "Office, communication and organisation" for a large number of specimens, if this is possible without prejudice to the testing process. The theoretical exam can be in computerised form, but all essential steps for the examination Board must be comprehensible.

(2) the theory test is basically before the practical test to hold.

(3) the tasks have the purpose of the final apprenticeship examination and the requirements of professional practice to meet scope and level. You are to explain the specimens on the occasion of the tasks separately.

(4) the written works of the sample are to be marked accordingly.

(5) the theoretical test is omitted if the candidate has demonstrated the goal of teaching the last class of technical vocational school or successful completion replaced the apprenticeship vocational middle and upper school.

Commercial computing, accounting and bookkeeping



§ 8.

 (1) the examination shall include each a task from the following areas:



a) percentage calculation b) cost accounting or costing c) accounting, but at least five bookings by business cases d) calculation of operating profit.

(2) the use of computing remedies, formulas and tables is allowed.

(3) the duties are to provide that they can be performed usually in 90 minutes.

(4) the examination is to end after 120 minutes.

Economics, business organization and management



§ 9.

 (1) the examination shall include each a task from the following areas:



a) Economics b) legal and organizational forms of company c) shapes and contents of contracts of sale.

(2) the duties are to provide that they can be performed usually in 60 minutes.

(3) the examination is to end after 75 minutes.

Additional check

§ 10 (1) after successfully final apprenticeship examination in one of the professions referred to in paragraph 1 or the replacement of the final apprenticeship examination of this apprenticeship another can be purchased of completion of apprenticeship in § 1 by the passing of a supplementary examination.

(2) the scope of the additional audit consists of the parts of the examination referred to in §§ 4 to 6 for the respective profession.

Repeat test



§ 11.

 (1) the final apprenticeship examination can be repeated. If evaluated up to two items with "Not enough", the repeat testing on the items rated "Insufficient" is to limit. If more than two items with "Not enough" have been assessed, is the entire test to repeat.

In force



§ 12.

 1. this Regulation shall enter into force January 1, 2004.

(2) the examination regulations and the examination requirements for the final apprenticeship examination for the anxious bank clerk pursuant to Regulation BGBl. II No. 151/1998, accounting pursuant to Regulation BGBl. II Nr 304/2000, office clerk pursuant to Regulation BGBl. No. 320/1991, purchase pursuant to Regulation BGBl. II No. 264/2002, wholesale merchant pursuant to Regulation BGBl. No. 324/1991, hotel and guest trade Assistant pursuant to Regulation BGBl. No. 1089/1994 , Real estate merchant pursuant to Regulation BGBl. II No. 159/1998, industrial clerk pursuant to Regulation BGBl. No. 326/1991 amended regulation BGBl. II No. 268/2002, Office Assistant - notary public pursuant to Regulation BGBl. II No. 291/1998, Office Assistant - law firm pursuant to Regulation BGBl. II No. 291/1998, warehouse logistics in accordance with regulation II No. 105/101, personnel services pursuant to Regulation BGBl. II Nr 270/2002 , Travel Office Assistant pursuant to Regulation BGBl. No. 328/1991, forwarding and shipping merchant pursuant to Regulation BGBl. II Nr 161/1998, insurance salesman pursuant to Regulation BGBl. No. 345/1990, as well as administrative assistant pursuant to Regulation BGBl. II No. 330/1997 occur at the end of December 31, 2003 override.

(3) apprentices, who are trained at December 31, 2003 in the professions covered by paragraph 2, can join up to one year after the end of the apprenticeship to the final apprenticeship examination on the basis of the examination regulations listed in paragraph 2, and examination requirements.

Bartenstein

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