(a) A CMA must, at least annually, conduct a survey
of all individuals, LARs, and persons actively involved with the individual
to determine their satisfaction with the provision of case management.
(b) A CMA must develop a written quality assurance
process to evaluate and improve the quality of case management provided
by the CMA based, at least in part, on the results of the survey required
by subsection (a) of this section.


Source Note: The provisions of this §45.707 adopted to be effective March 21, 2011, 36 TexReg 1840; amended to be effective September 1, 2014, 39 TexReg 6631