The following words and terms, when used in this chapter, have the following meanings, unless the context clearly indicates otherwise.   (1) Adverse action--Any denial or reduction in benefits or services to a party, including displacement from current employment by a Texas Workforce Center customer.   (2) Agency decision--The written finding issued by an Agency hearing officer following a hearing before that hearing officer.   (3) Appeal--A written request for a review filed with the Board or Agency by a person in response to a determination or decision.   (4) Board decision--The written finding issued by a Board hearing officer following a hearing before that hearing officer in response to an appeal or complaint.   (5) Complaint--A written statement alleging a violation of any law, regulation, or rule relating to any federal- or state-funded workforce service.   (6) Determination--A written statement issued to a Texas Workforce Center customer by a Board, its designee, or the Agency relating to an adverse action, or to a provider or contractor relating to denial or termination of eligibility under programs administered by the Agency or a Board listed in §823.1(b).   (7) Hearing officer--An impartial individual designated by either the Board or the Agency to conduct hearings and issue administrative decisions.   (8) Informal resolution--Any procedure that results in an agreed final settlement between all parties to a complaint or an appeal.   (9) Party--A person who files a complaint or who appeals a determination or the entity against which the complaint is filed or that issued the determination.

Source Note: The provisions of this §823.2 adopted to be effective November 26, 2007, 32 TexReg 8546