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RULE §5.703 Outreach and Accessibility

Published: 2015

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(a) Subrecipients shall conduct outreach activities,
which may include but are not limited to:
  (1) providing information through home visits, site
visits, group meetings, or by telephone for disabled low-income persons;

  (2) distributing posters/flyers and other informational
materials at local and county social service agencies, offices of
aging, social security offices, etc.;
  (3) providing information on the program and eligibility
criteria in articles in local newspapers or broadcast media announcements;

  (4) coordinating with other low-income services to
provide LIHEAP information in conjunction with other programs;
  (5) providing information on one-to-one basis for applicants
in need of translation or interpretation assistance;
  (6) providing LIHEAP applications, forms, and energy
education materials in English and/or Spanish (or other appropriate
  (7) working with energy vendors in identifying potential
  (8) assisting applicants to gather needed documentation;
  (9) mailing information and applications.
(b) Subrecipients and their field offices shall accept
applications at sites that are geographically accessible to all households
requesting assistance.

Source Note: The provisions of this §5.703 adopted to be effective March 12, 2009, 34 TexReg 1581; amended to be effective June 2, 2013, 38 TexReg 3332