4680.1000 Patient Complaints


Published: 2015

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4680.1000 PATIENT COMPLAINTS.

Complaints relating to at least the following shall be subject to being processed through a grievance mechanism:

§
A.

lack of considerate or respectful care;


§
B.

failure to provide complete, current, and understandable information concerning diagnosis, treatment, or prognosis;


§
C.

failure to provide the name and specialty, if any, of the physician responsible for coordination of care;


§
D.

failure to afford consideration of privacy;


§
E.

failure to afford consideration of individual social, religious, and psychological well-being;


§
F.

failure to preserve the confidentiality of the medical care program;


§
G.

failure to provide, upon request, information bearing on the individual case with respect to any relationship of the facility to other health services facilities, medical groups, or other similar entities;


§
H.

failure to afford continuity of care;


§
I.

failure to provide requested information, prior to or at the time of admission and during the period spent in the facility, relating to charges for care;


§
J.

failure to afford the opportunity to participate in the planning of medical treatment;


§
K.

failure to inform of, or to offer an opportunity to refuse to participate in, experimental research;


§
L.

retaliatory, arbitrary, or otherwise medically unjustifiable discharge;


§
M.

interference with or retaliation for the free exercise of any legally prescribed rights;


§
N.

mental and/or physical abuse;


§
O.

medically unjustifiable physical and/or chemical restraints;


§
P.

failure to comply with lawful requests to release or to withhold medical records;


§
Q.

requiring the performance of services not included for therapeutic purposes in the plan of care;


§
R.

restriction of the right to associate and communicate privately with others;


§
S.

interference with the sending and receipt of personal mail;


§
T.

restriction of the rights to meet with representatives and to participate in commercial, religious, and community activities;


§
U.

restriction of the right to retain and use personal clothing and possessions, to the extent that space permits; and


§
V.

failure to respond to questions concerning billing practices, the amount of a specific bill, and the like.